Vodafone India Complaints & Reviews

I am Vodafone user and my number is [protected]. Actually some months back i had activated 3G services on my number but till time 3G services has not been activated or may be working on my number. I have complained so many times to vodafone about this also requested them to wave or remove 3G charges from my bill but till the situation is same. Last complaint which i registered was on 23rd July'2015 and complaint number is [protected] and it was assured that the complaint will be resolved max by 31st July'251 but till time i have not got any updation from Vodafone. I again called the customer care and always got the same updation that our technical team is working on this and sometimes after 4-5 minutes of hold for checking the status, customer care call dropped. Now pls let me know that whether vodafone needs a 15 days time to resolve a single complaint?

Dear sir/madam Presently I'm in Gulf country I use vodafone service 31 July 11.22am I recharge my mobile online . I have 129.37 rs bailance in my sim . 04.08.15 vodafone care send me message Dear customer on account of non usage the service on this number would be barred in naxt 2 days u make a call or sms .. Today morning I check my mobile there is no signal . I search network manual but no exess why like this chiting telecom company. Please check and start my sim service soon as a possible. my mobile number is [protected] Thanks

Dear Whosoever it May concern, I have cleared the payment but sill my number([protected]) is not active.The number has been deactivated without even informing me.Is the the way Vodafone treat the customer?I never had payment issues for last so many years this time also I have cleared & I have also shared my alternate number to one of your caller. But I have not received any phone call instead I receive a threatening email which is makes me disappointed with the service. I hope my number will get activated by today if not so I need to file a complaint against Vodafone in consumer forum for disconnecting my number without my permission though I have cleared my monthly rental till January 2017. Kindly treat this with priority.I don't understand how can I not receive a response even after writing an email. Looking forward to your co operation.

Applied for number portability of [protected] from gujarat to chennai with same service provider Vodafone, on[protected].All documents have been submitted and all dues cleared (Rs.2587/-) and new SIM card has been issued on[protected] but the same has not been activated till today.Replies from Vodafone are evasive and I continue with old SIM on roaming. Please redress my complaint.

Hi, I am Niket Dhruv from Mumbai INDIA, my Account No :[protected]. There are serious issues which I have faced during the last year : 1. I regularly get big amount invoices ( They are really big amount for me ), on finding out the same I call Customer care people to suggest me good alternative as per my usage.They suggest me to change the plans( which I keep doing regularly) but the problem is that they only provide information on Plans which are General while there are some GOOD Plans but those plan information is kept Secret for reasons unknown to me. 2. After getting frustrated I decide to end my long term relation with Vodafone ( I always had a emotional connect with Vodafone also I always saw it is a professional brand which operates in many countries ) and migrate to Idea ( Idea team assisted me in providing comprehensive information about their plans capping the Invoice amount quite substantially as per my usage) On informing Vodafone team the same, they suggest me to go for a Rs. 1299 plan which was never shared with me before ( as if it was as a secret Plan ) and requested me to continue for just another month and see the change.After taking a lot of permission & confirmation from their seniors managers ( which was very weird ) the customer service person on 23th June 2015 informs me that my plan is changed . Finally when I get the invoice today, i get to learn that the plan is the same as old and I get another Big Amount Invoice. When I call Customer Care they inform me that the plan has not changed and you need to pay the Invoice as per Old plan. When I protest that I feel cheated, they inform me after putting me through various channels that the most we can do us change your plan from next billing cycle. Sir, I might a small customer but still I feel any Customer needs some genuine and quality service from the company he has chosen as not only a service provider but also as a partner. I felt that before Quitting Vodafone, I should inform the Leader what is going on. Thanks, Niket

Few month ago i get a call from vodafone call center ([protected]-disha roy) they told me, if i take 2 new postpaid connection then vodafone wiill give me a beautiful offer .details given bellow... 1st month rental -175 After 1st month Monthly rental-99. 500 local, 100sms, voda to voda 10paisa& CUG free. I take 2 new postpaid connection ( [protected] & [protected] ). But i am surprised when i got the 2nd month bill because plan was not changed by vodafone. After that i visited to my nearest vodafone store( Bhiringi more, Durgapur -713213) & told everything to Mr. Touseef ( vodafone store Executive) & he submit a complain (complain no -[protected]) after that i called 3 times to Mr.Touseef but i dint get any positive feedback from him. He is a irresponsible store staff. So please do the needful asap.

23/07/15की रात 11 बजे के बाद IVR के द्वारा (service ragistration नं [protected]) मैने 650 मासिक रेंटल का डेटा प्लान activate कराया ये सोचकर की ये मेरे billing cycle 24/07/15से activate हो जायगा लेकिन मुझे हैरानी तब हुई जब प्लान 30 मिनट activate होकर मेरे बिल मे इसके पूरे महीने का रेंट 650 रुपये लगाकर बना दिया। मात्र 30 मिनट पहले activate हुए प्लान का बिल पूरे महीनेका कैसे लिया जा सकता है जबकि मैने एक भी KB डेटा का use नहीँ किया। आपसे निवेदन है की मेरा डेटा का charge हटाकर बनाया जाय। धन्यवाद। JANUDDIN([protected])

Dear Sir/Madam, My Number [protected] Postpaid to Prepaid. But still no results. As already I was very disappointed from Vodafone services, I have made so many calls in Vodafone customer care to get appropriate services, but I didn’t get then I have decided to port my number from Postpaid to Prepaid. Today is the third day I have submitted my documents at Vodafone store sec-18 Noida, to port my number ([protected]) from Postpaid to Prepaid. But still no results. Please do the needful ASAP.

Below is the complaint letter I have sent to vodafonecare.[protected]@vodafone.com Hi Vodafone care, My vodafone postpaid num: [protected] I am Vodafone customer from Ahmedabad for around 3 years now. For last one year I have switched from vodafone prepaid to postpaid after hearing a postpaid plan from Nikhil([protected]) who told me that he is a Vodafone representative. After opting for a CUG plan he suggested, I bought another vodafone postpaid number ([protected]) from him. According to him and another guy named Mr.Tarun Patel([protected]), all the calls between [protected] and [protected] should be free of cost as per CUG plan. But to my surprise it is not happening and all the calls between these two numbers([protected] and [protected]) are charged as per the tariff instead of free of cost. Upon asking them for clarification, they are not giving any proper answer nor bringing the solution. I tried reaching them for follow-up after second bill cycle is completed. They are not taking my calls or rejecting it. I am fed up while trying to contacting them. THEY ARE RUINING THE REPUTATION OF VODAFONE by selling the cards with fake plans. Also, if they are not actually vodafone representatives(Which I have started to suspect), it can be a case of fraudster too. I tried reaching Gurukul cross road Vodafone care of Ahmedabad. They denied providing any help saying it is handled by whoever gave you CUG plan. Expecting help from you now else I may need to seek help from Consumer forum. - Vismay Patel.

Hi Vodafone care, My vodafone postpaid num: [protected] I am Vodafone customer from Ahmedabad for around 3 years now. For last one year I have switched from vodafone prepaid to postpaid after hearing a postpaid plan from Nikhil([protected]) who told me that he is a Vodafone representative. After opting for a CUG plan he suggested, I bought another vodafone postpaid number ([protected]) from him. According to him and another guy named Mr.Tarun Patel([protected]), all the calls between [protected] and [protected] should be free of cost as per CUG plan. But to my surprise it is not happening and all the calls between these two numbers([protected] and [protected]) are charged as per the tariff instead of free of cost. Upon asking them for clarification, they are not giving any proper answer nor bringing the solution. I tried reaching them for follow-up after second bill cycle is completed. They are not taking my calls or rejecting it. I am fed up while trying to contacting them. THEY ARE RUINING THE REPUTATION OF VODAFONE by selling the cards with fake plans. Also, if they are not actually vodafone representatives(Which I have started to suspect), it can be a case of fraudster too. I tried reaching Gurukul cross road Vodafone care of Ahmedabad. They denied providing any help saying it is handled by whoever gave you CUG plan. Expecting help from you now else I may need to seek help from Consumer forum. - Vismay Patel.

I have been using Vodafone number for past 5 years.Last month I had a balance of 460 Rs but recently when i checked my balance i found it was zero.Before rasining issue with Customer care(Mah & Goa) I decided to recharge with 300 RS on 25 Jul, but the balance was valid only for 1 day.Now my number does not work and its been more than 1 week since i raised issue with VF CC, always getting mail give us 2 days to investigate. VF Ref no: - [protected]...

We had placed a request for cancellation of the above number at a Vodafone store and was informed that within seven days the issue would be resolved. we were even asked to deposit money in excess o[censored]sage just to facilitate cancellation. However despite repeated calls and another visit to Vodafone store the same has not been entertained and now I have been directed to pay more money and more time is being seeked. I find the customer care very unhelpful and in habit of providing false information to the customers. I am agonised by the response from Vodafone and have decided never to ever have any relationship.

Vodafone has activated Mobile Mela Service without my consent and deducted Rs. 35. This is not a mistake of my side. Neither I requested nor I am interested about such services.Therefore I request you to take necessary step to credit my amount at the earliest. A photo of money deduction has been attached.

Hi everyone, Vodafone has started a new scheme they call their customers, saying you are eligible for postpaid offer, charge money and number is never ported to postpaid. Their person will keep on saying you will receive call for verification, thinking that customer is fool. It's pathetic on the part of the company, they are trying to make fool out of their own customers, how clever of them. For this they have appointed third party channels on their behalf. What these partners do they call you saying we will port your number to postpaid.They will come wherever you ask them to come, be it mall anywhere. They just want your money and they will hand you a sim which is never going to be activated. Than you have to chase them endlessly. Once they get your money they don't know who are you. Than starts the phase of endless speculation when will your number be ported. Partner quoted here is Smart Steps: Naraina Industrial Area, New delhi

Sir i recharged 3 ((76, 10, 10, ))from Vodafone recharge site on this date 01/08/2015 by net banking (76, 10, 10, )but recharge was not success. So i called vodaphone customer care he replied me that in 24 hours money will be back in my ac.so i recharged my phone num from flexi (2 recharge 76 & 50 from Shopkeepr).
So as soon as possible i want return extra money which have cut from my ac .(76+10+10=96).

Dear Sir, Subject : Help Dear Sir, I undersigned Nilkanth Tukaram Naik, Today morning while charging through net banking Mobile No : [protected] which belongs to Vodaphone, I charged the same on as Idea. Amount Rs.150 /- twice through debit card [protected] ( Total Rs.300/-) . Is it possible to make/ transfer the payment on Vodaphone [protected] .Or give me the solution . I wait for your early favorable reply. Thanks & Regards, Nilkanth [protected]

Vodafon Looser, Vodafon Looser, Vodafon Looser, Vodafon Looser Respected Sir, * i have made the my vodafon bill payment on dated 31/07/2015 on 11:45am of rs.1870 by icici Credit card. but till dated play audio befor calling. and i'll already much time complaint customer care but note to output them. Now i dont understand what to do. same on vodafon for poor service 😬 Same Vodafon Same Vodafon Same Vodafon Same Vodafon Same ... Regards Rakesh darji [protected]

Dear Sir,

This is to inform that I, Shibaji Chattopadhaya, an old customer of Vodafone (Mobile No.: [protected]), was having a 3g data of more than 2gb upto 28th August 2015. On Saturday, 1st August 2015, I changed my handset from Samsung Galaxy Note 3 to Note 4, and due to some stupid offer of free 3g/2g data my plan automatically got changed to 2g from 3g. However I never wanted this plan in the first place. How can you even change a paid plan of 3g to 2g without asking my permission? I am really shocked! This is not expected from a renowned company like Vodafone. I even called the customer care but they don't seem to have any clue about this plan change. Therefore as a last resort I'm writing to you so that you can revert my plan back to 3g and provide me with my 2gb+ data which was earlier there for this month. It's been 2 days but still I didn't receive any reply from your team. I can't understand how you can keep me waiting even after paying for everything correctly! Looking forward to a prompt action from you ASAP.

Thanks & Regards,
Shibaji Chattopadhaya.
Mobile: +91-[protected].

I have obtained from vodafone, store at palarivattom, cochin, kerala, a wifi connection no.[protected] 0n 30th july 2015 for 5GB unlimited package. on providing SIM i requested for dongle, to activate the connection..To my surprise it is informed that dongle is not available and will be provided on the next day ie on 31st..So i visited the store on 1stAUGUST and demanded the instrument.it was informed that still it is not available.So demanded to meet the manager, who told me that it will be send to my address by person by noon.THERE AFTER A NUMBER OF SMSs were sent to the manager and atlast she informed that by evening it will be sent.Till this time I have not received it.
If dongle was not available why they provided me the connection collecting money from me .Since it is a post paid connection the bill should be made from the date on which i start using the net;


Abraham k.George

I have vodafone andhra pradesh number [protected] and I am getting continous disturbing calls from different unknown number. Though I am blocking them they have been using different numbers and disturbing with many calls Few of the numbers are; [protected], [protected], [protected], [protected], [protected] I want strict action asap