Vodafone India Complaints & Reviews

I deposit my concern documents and photo at midnapore vodafone store on 27 Feb 2015 for prepaid no ([protected]) to Postpaid. Vodafone store staff said in-between two days your connection will active .But till date not active my no. I also contact vodafone nodal officer and got replied your billing address are out of area. my leaving address are three km from vodafone store. I use last six years this number. Why vodafone create different critical policy? why not I avail Postpaid services?

I RECHARGE MY CELL NO [protected] BY RS 251/- DT 04.03.2015 FOR 2GB 3G DATA AS SHOWN BY THE COMPANY IN BEST OFFER BUT THE COMPANY HAS AND ITS EXECUTIVE HAS CHEATD ME A LOT IN DIFFERENT WAY. TALKING TO THEIR EXECUTIVE IS JUST A NON SENSE EXPERIENCE. I COULD NOT AVAIL EVEN 500MB 3G DATA SERVICES...

Being a postpaid customer having no.[protected] &[protected], What a bitter experience and harrasment faced with you : I had already made excess bill payments for No.[protected] through vodafone app : Date Transaction ID Amount 24.01.15 BBOI [protected] 305 04.02.15 BBOI [protected] 1208.04 So many calls received from vodafone regarding bill querry. Every time it was updated by me. My outgoing calls have been barred on 07.03.2015 without any intimation or justified reason. After complaint by email, services were restored. Extremely regretted, outgoing calls again barred on 16.03.15. on 198 it was told your payments are not updated. Who is responsible for updation of payment - consumer of company who introduced its application VODAFONE APP.

Vodafone SMS me for pay previous provider's bill.as mmy previous provider I have to pay for the cycle 9 fefeb-9 march.and I use protability and choose vodafone from first week of febFeb, how it is posspossible.so I request don't make connection problem to me as it is not proper billing. Please do needfull. Thanks. Kamlesh trivedi.

Its been more than 15 hours . Since last 15 hours, after every 1 minute, extra messages are coming. They are coming as pop ups and disturbing me alot. They are consuming my battery too. They messages say - get Vodafone flash for rs 30 . etc etc. If I press okay they consume my balance too. my balance is getting wasted. Very poor services. Remove these services as soon as possible. I want you to take a strict action. !

i have recharge 69 for check *121# offer plan 69 me 500 minute milne the par mujse 250 minute mile maine complain ki customer bolte h hamare passeaise koi offer nhi h m vodafone care gaya bo bolte h hamare pass time nhi h meri m pesa ki id 25 din tak nhi pahuchi plz solve my problem

This is it. I mean i wasn't knowing that i am using the worst network in Bangalore and the happy to help services are not valid in Bangalore. Since i had a good experience of Vodafone Mumbai I chose the same here in Bangalore But with 3G Plan. i had the card on approximately 3rd of March 2015 Nad the experience till day is worst. I have called 55666 and they said that there is no 3G of Vodafone in bangalore & asks to manually choose the Airtel. There is no network of airtel even. I have raised the concern once again today with the complaint no. [protected]. This is to notify that i will not pay even a singel penny of my bill & will swith the network. if you guys resolve the issue, wel n good. but if not i ll make sure to disconnect my no. and will not pay because i have not used this service. I had major losses because of no network & this is it. Sorry but no thanks to you guys. Piyush [protected]

Sir, I received a msg (VZ-611111) on 8th Mar 15. in which it was stated that - "Turant call kare 12124..." to avail 25p/min STD. I called 12124, and there was no reply and the call ended abruptly. So I called again and again .. same result. I found later that each time I dialled the number Rs.34/- was deducting from my balance. When I called the customer care, they refused to refund the extra amt deducted. Then I told them to continue the facility further; that also they cannot do. If the facility is only 28 days, then why they are accepting extra requests from customer. This is an indirect way of cheating. I strongly object such unfair business, and request to refund the extra amount deducted. Akhil Kumar. No [protected]

I have taken a free of Cost Dongle in special plan Rs 600/- @ 3GB 3G post unlimited plan allotted mobile number [protected] on dated 26.02.2015. Now I am not getting 3G speed at all & also not able to use the dongle for that. So please look into this matter in priority basis & resolve the issue as early as possible .Now I am also not getting 2G speed & my dongle is 100% useless. Still I have not got any solution from your side. This is quite hopeless & pathetic service I have ever experienced. As a professional like Vodafone how can you do this kind of negligence towards your corporate customer. This is not at all excepted & also not appreciated. I am once again request you to look into this matter in priority basis & resolve the issue as early as possible . Regards, Sontosh Chakraborty Kolkata [protected]

I have visited the Kailash Colony vodafone store thrice in the past 3 days wherein at first 2 instances I was told systems are down, so I did not say much and left. I again took an hour off from work to go get something as simple as a sim change for a number I have had with them since 2006 and the same executive "Sandeep Kashyap" was most disrespectful and I am not only referring to his tone. I was told to stand at his desk by their own executive which I did for half an hour, which he then informs me I was to do with a token. I had specifically asked his colleague whether I need a token and she said no which I informed him of and he in a very rude manner denied dealing with me for that reason even though she agreed to my statement. This is basically causing uncalled for inconvenience and even I cannot keep taking leave for such a simple task which they do allow to be completed by others and I respect their decision. My complaing however is against "MR.SANDEEP KASHYAP" at the Kailash colony vodafone store and request that action be taken so that he thinks twice before treating another customer as such again.

We are regular customer of vodafone post paid connection. We have wi -fi connection at our home. we never activated any Internet data plan for the same number.

Suddenly from Jan 15 bill vodafone charged us Internet charges for Rs. 10600/- for two months, stating reason that may be our wifi connection gets disconnected and we used Vodafone Internet for 2 months.

Now they send us legal notice also, we have already talk to their officers that we will pay only monthly nominal charges i.e. 450/- per month. Every time their officers says ok we will talk to our seniors and again they never call. Their customer care people call for payment regularly.

Pls help us on this matter.

whnevr i rchrg my vodafone nmbr ([protected]) with any amout e.g- 50, 100 etc. balance starts to deduct automatically n whn i contact customar care n ask thm abt my blnce deductn they tell me infrmtn of services activated on my nmbr evry tym n aftr tht my call doesn't connects to customer care it shows busy

Dear Sir/Madam i am holding phone number [protected] for last 2 -3 years . i was not using my phone for some time and therfore not recharge the same. Today i recharge for Rs102 /- internet pack through site vodafone.in . payment was successfull but i was not getting the connection . so i chat online and found that payment was sucessful but phone number is transfered to someone else. I was jus surprised . then i requested for refund, but they bluntly denied refund, I am taken a back . Transfer of phone number to some one else without my knowledge and then continue receiving payment from old customer is amounting to cheating, I request you to immediately refund my payment for this number and also reallot number to me .

Sir/Madam I am user of vodafone services. My number is [protected]. On 10 march, There was a deduction of 60 rupees without any valid reason. I asked the customer care about this as this was very frequent problem with my number.This time I was sure that I have done nothing and the balance was deducted. I made complaint on Tuesday 10march 2015 and I was assured that I will get my balance back within 24 hours.Also the operator gave me a fake complaint number [protected]. When the issue was not resolved till four days i called at ur cc number 198. I was told that there is no complaint from my end and they have nothing to solve. I asked to register further complaint. He put me on hold and was not back even for five minutes. I called again, But the same thing was repeated by the operator.No one was willing to tell even the name of onself. I was misguided completely and dis harrasment is intolerable.Everyone did nothing but wasted my time.Now I dont want to use these services any more. Hope u will look into the matter. Thanking you Pankaj Kumar s/o Mr. Lalaram ([protected])

Caller tune is been charged by Vodafone no doubt it's for free . I don't want Vodafone to do their advertising for my caller tune . We pay money for caller tune not Vodafone to do their business. If they want to do their advertising give caller tune for free . This is very unfair and so irritating to hear their stupid advertising which makes caller feel so cheap . Not happening at all. Pay for caller tune also and they advertising for free. If this cannot be changed I want my money back on my main balance and I'll cancel the caller tune.

Dear Sir/Madam, Reference:1. Mobile No.: [protected] 2. Sim No.:[protected] I Nikhil N Dhawale, have been a customer of yours for quite some time vide my Cell Phone Number: [protected] which I ported from Reliance. Recently, I lost my phone and along with it my Sim Card. So as per the process I applied for a new Sim card at your LOCAL VODAFONE STORE located at Abhyankar Nagar near VNIT College Nagpur. I got the SIM Card Yesterday i.e. March 14, 2015 at around 1:30 pm after having completed all the requisite formalities and having submitted all the necessary documents and photos. Now I was told that my number will be activated within two hours. I was OK with that and I waited accordingly. However, even as I post this complaint to you today i.e. March 15, 2015 at 10:15 pm my SIM has still not been activated. I am facing many problems as people are unable to contact me. Therefore I request you to do the needful at the earliest. My phone number and SIM number have been mentioned above. Thanking you in anticipation, Yours truly, Nikhil Dhawale [protected]@gmail.com

Vodafone customer representative activated and confirmed change of plan to Rs.375+tax for call and data. 500 min call + initially 3G connection till some limit and unlimited 2g there after. I got a bill of Rs.5264 for data usage. I was assured that the plan has been activated, but not activated due to their mistake. In Detail: During first week of feb 2015 i got a service call from vodafone customer care. In that call i was offered some plans and i opted for Rs.375 plan and according to representative it was activated immediately. I started getting mails from vodafone "Your current usage of Rs. has exceeded the average monthly bill value." with missing amount. Immediately I called the customer care representative in 2nd and 3rd week of feb 2015. They asked me to ignore the amount as they are ubilled and undiscounted amount and my plan is 375+tax. I sent soo many emails to corpcare.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com and also called the customer care. Every time i get a reply that "you have *** plan sir according to this the amount is *** and *** is unbilled amount sir so your bill is undiscounted and do you want to change the plan". I dont understand how did they help me by explaining the same problem to me. When i call customer care i expect solution not to explain same problem back to me. After getting the bill when i explained the problem to the representative through phone as well as email. I get the same reply again and again as if they have byhearted some sentence. They dont try to understand the problem just listen to keywords and follow guidelines in a dumb way. Unfortunately, i dont remember the exact date. But I directed them to the right way telling you can look into and send a copy of recorded discussion by providing my mobile number.

hi This is regarding the bill amount for the month of February for number [protected]. Please note, i have been connected to your organization for more than 6 years, however this is a very disappointing moment for me. the bill i received for this month was for Rs. 2900 however it has never exceeded Rs. 1000 as you may check. i have never used my phone for these many downloads. i have previously complained for like 3-4 times however no one has even bothered to have a look at it. i did not receive any call back for this. This is really very sad that a company this big cannot find time to reach out to its customers. if you are not willing to help me about it, i would like to port my number to some other service provider. i am really very disappointed as it has been more than a month. i would like to speak to you regarding this issue asap. Preferable timings-after 6 in the evening. thanks shruti bhatia

Sir/ Madam Me Brijesh Kumar Singh Mane noida sector 18 se 2 postpaid connection 2 weak pahle purchase kiye the postpaid no hai [protected], [protected] purchage kiye hai.per mera verification bhi successfully huye bahut time ho gaya hai.per abhi tak mare no activated nahi huye hai. Jab verification karne aaye the ghar per to bol ke gaye the ki 24 hour me activated ho jayege.per activated nahi huye hai.me Vodafone store noida sector 18 kam se kam 13-14 baar ja chuka hu.har baar bola jata hai kal activated ho jayege per abhi tak activated nahi huye hai .sir/ madam me Vodafone ki service se kush nahi hu.Vodafone store per company customers ke help ke liye rakhte hai per WO customer ko jhut bol kar best scheme or best service ka bol Karl apna target pura karte hai phir no customers per pahuchne ke baad customers se thik se baat tak nahi karte help to bahut dur ki BAAT hai. Notes:- me bahut paresan ho gaya hu .Vodafone ja ja kar plz no activated kara dijeye. Ap mare SE contact in no per kar sakte hai.[protected], [protected] Plzzzzzz help me. Thankyou

In offers they mentioned 1gb Internet data only in 56 rupees for 15 days but after self recharge ( from main balance). i got only 300 mb data for 7 days. when i talked to customer care they said you need the flexy or e-recharge not self recharge but in offer they did not mention about it.