Vodafone India Complaints & Reviews

All your customer executives are useless, for a corporate card I need international roaming activated & they couldn’t do it for me. Following are the people I spoke to Harsha is the most annoying person I spoke to & his supervisor is probably busy somewhere wasting time rather than taking customer care. Then was your executives from webchat Sonia, Samir & Govind all have different versions of explanation but neither of them could resolve my issue. When I raised request with Samir I was assured the activation would be done in 30 mins but it didn’t happen so, following is my chat record with Samir. Request no: [protected] {Samir}Good Evening! I am Samir. How may I help you? {Monika}Hi {Samir}Hello! How may I assist you? {Monika}Could u help me activating international roaming {Monika}?? {Samir}Sure! I’ll help you with this {Samir}Are you inquiring for the same number: [protected]? {Monika}ok can u activate the 149 full international roaming pack {Monika}yes that's the same my number {Samir}I will take a minute to check this information {Monika}ok {Samir}Where are you travelling {Monika}Hungary {Samir}What will be the duration of travelling ? {Monika}60 days {Monika}or more {Samir} Do you want only Incoming call facility or Incoming & outgoing both? {Monika}both {Samir}OKay MA'am, {Samir}If you wish I can place a reqeust for activation of service {Samir}Rs, 149 is the monthly charges {Monika}how much time will it take for activation? {Samir}It take at least 30 minute foir activation {Samir}*for {Monika}goood {Samir}Rs, 149 is the rental per month for service {Samir}The call charges depends upon the country {Monika}ok {Samir}You can check through SMS ROAM<space>Country Name to 111 < toll free> {Monika}ok {Monika}can u activate {Monika}now? {Samir}Shall I place a reqeust for activation of service ? {Samir}Sure, {Monika}yes please {Monika}max 30 mins {Monika}right? {Samir}Yes Ma'am, {Monika}will I get a confirmation message {Samir}Sure, you will get get confirmation through SMS or Email {Monika}good {Monika}please do it immediately {Samir}Sure, {Monika}can I leave the chat now? {Samir}Reqeust number is, [protected] {Monika}ok {Samir}The service will gte activated within 30 minutes {Monika}great {Monika}how can I track the status of this request number if I have to? {Samir}Sure, {Samir}Ma'am, once you login into your My Vodafone account, click on my account. Under Help & support option you will get Complaint & request status {Monika}ok {Samir}All right Ma'am, {Monika}good {Monika}do u need any more details? {Monika}or I can leave the chat ? {Samir}Is there anything else that I can help you with? {Monika}no this was all I needed {Monika}thank you so much {Samir}Thank you for contacting Vodafone Web-Chat. Have a wonderful day! Then later on I came to know from Govind that the request raised by Samir is already closed. So he raised a new request [protected] saying it will get activated by 17th March but I am travelling on 15th March. Your website says it takes 2hrs to update then why am I supposed to wait till 17th March? Then I spoke to Mr Harsha I have never spoken to someone as stupid & rude as he is, he talks to me like I owe him money, according to him I should pay 3000Rs. as deposit but the other executives have already told me I do not need to pay deposit because it’s an old number …..then after keeping me on hold he tells me you do not need to pay any money . Then he kept talking rude & when asked to transfer my call to his supervisor his reply was he is not available . Escalation number raised by him[protected] Then the person doesn’t know what date is it today . What does a customer has to do to get one services activated is this is how things work at your company ??? I regret having a Vodafone connection . I would recommend my organization to discontinue the services & my discourage my colleagues as well to not use Vodafone if this is what it takes for a person to get one simple activation done 3 requests have been raised. Get me my international roaming activated you need deposit I am ready to pay but I want it activated by 15th March .

I want to register the complaints about the agent Mr.Bharathi.He don't give me a correct information and response, and while speaking he was put the call on hold and cut the call without informing.so that i got a mind pressure and heart pressure.so please take immediate action about the agent.don't loss the good name of your company because of this irresponsible agent.if you don't take any action about the agent bharathi I will rise the complaints on higher departments. So please take immediate action.

Hi Vodafone, I am using vodafone sim since last 4 years and this time I got exhausted by your service, from everywhere I checked I did call customer care wasted my main balance too, did live chat also after confirmation from your executives, I did recharge of 201 for 1 GB 3 G data for 30 days. but once I have done with recharge I got only 650 data. I wasted my full day to get confirmation from your side. It is not fare. this kind of service is not a tall expectable from Vodafone company. you people are from big organisation and behaving like dumb. You people set a good example of irresponsibility in front of customer those shown their trust in you. Definetly I can't continue with this kind of service. Regards Gaurav [protected]

I got my service provider changed from Airtel to Vodafone a few weeks back. Vodafone sent a representative of theirs to my place for verification. My son received him as I wasn't at home and asked him to come the next day. The representative instead of coming the next day informed the company that I don't need the connection. I have applied for re verification twice but got no response. I want my number. I request you to please look into this.

DEAR SIR, SUBJECT- RECEIPT OF VODAFONE BILLS DESPITE NOT ACCETING THE CONNECTION & AFTER REJECTION OF CUSTOMER VERIFICATION FORM FROM MY END REFERENCE- VODAFONE NO [protected] WITH REFERENCE TO ABOVE, I AM HOLDING VODAFONE NO [protected] & I NEEDED A 3G PLAN FOR 3GB TO USE THE INTERNET. WHEN I CALLED THE VODAFONE GUYS, I WAS TOLD THAT NO 3GB CONNECTION WILL NOT BE AVAILABLE AGAINST MY THIS CONNECTION . I ACCEPTED THE SAME . NEXT DAY I GOT A CALL FROM VODAFONE WHERE I ASKED AGAIN ABOUT A 3GB NET CONNECTION AGAINST THE ABOVE NO & I WAS TOLD RS 650.00 FOR 3 GB PLAN IS AVAILABLE . I IMMEDATELY ACCEPTED THE SAME & GAVE A CHEQUE FOR RS 4044.78 ON 28.01.2015 AGAINST THE NUMBER [protected] . WHERE NO EXTRA DATA CARD WAS NEEDED. SIR, I WAS DUPED BY THE EXECUTIVE GIVING WRONG INFORMATION & UNNECCASARY HARRASMENT. WHEN THE EXECUTIVE CAME FOR VERIFICATION, I INSTANTLY TOLD THAT THIS CONNECTION IS NOT NEEDED & HE CROSSED THE FORM SAYING IT WILL BE RETURNED SIR, WHEN I DID NOT DO THE VERIFICATION, THEN WHY THIS HARRASSMENT TO US . WE ARE HOLDING 9 CONNECTIONS FROM YOU & I WILL BE COMPELLED TO SURRENDER ALL CONNECTIONS WITH IMMIDIATE EFFECT . KINDLY CANCEL THE ABOVE CONNECTION WITH IMMIDIATE EFFECT. THANKING YOU PRASHANT DASSANI

[protected]- this no. was used by me only for 3 months from august to october. after this my this no. was lost. filed complaint in vodafone a lot of times. still after all this i paid around 1450 rs. in january. at that time i called shabbir joseph( the person from which i was getting all the mails for payment reminder)the person said that now on you will not receive any bill or call for this no. i have deactivated it from here. now i am again getting calls and mails that i have to pay 360 rs. i have the proof of this in mail as well. so do you make your customers fool lke this. i am still using vodafone postpaid no. from 5 months and paying its bill before even its due date. why you guys are trying to fetch money withput the person even using the sim. i really need its solution ASAP. i will not pay any bill now for [protected] this no..deactivate it.

Hi, I'm Vodafone customer from last 10-12 years. I have one connection of Vodafone [protected] & I had used 149 Plan & for Internet use Rs. 125/- plan. I had change my handset from Dec 2014 & Vodafone customer care had without any information change my Internet plan & when I had complained to Vodafone customer care they had help us to resolve my complain. Again month of Jan & Feb 15 I had checked my Rental amount was every month changed & in the month of FEB 15 bill Rs 49/- for Clip charges & Rs. 39/- for Vodafone to Vodafone charged & when I had complained in Vodafone customer Care in 198 they was saying they can not waiver the same. If Vodafone can not help to their customer then sorry to say that we can not stay with long. Thks Seema Rawat

Dear sir, I took preapid connection on 12.02.2015 from Vodafone store Bansdroni. Yestarday. i paid Rs179 for 1GB internet connection but all of sudden it stopped. I have gone to nearest Vodafone centre but they said that it is stopped by customer care without rhyme and reason. MY vodafon store name is RB connector, VODAFON, Bansdroni, Kolkata-40. I don, t know why you people are cheating common persons without any reasons. I am having post paid connection of VODAFON i.e.[protected]. KIndly don't do CHEATING with your customer. I am very sr. officer of GOVT. OF INDIA and tell U that this sort o[censored]nnecessary harrasment you are making to your customer.

mera vodafone mo no [protected] R Nandhakumar ke name se hai uska plan 499 Rental ka hai bill 720 Rs maine date 24/02/2014 ko cash pay kiya uske bad maine plan chang kiya 249 Reantal me sare document submit kiye security deposit me 300 rs cash pay kiya vodafone ki taraf se varification bhi huwa fir bhi mera mo no mo company ne band rakha maine vodafone care me 5 to 6 time vissit ke aur apni complaint batayi par company ki said se koi responce nahi milla fir maine righting me complaints ki date 12/03/2015 ko, Abhi Age Kya Karna hai aap mujhe Btaye,

Dear Sir/Madam, My name is sonali s mhamunkar. my vodafone mobile number is [protected] i m using this number last 6 month, my query is vodafone company charged me Rs 89/- extra in 07.02.2015 to 06.03.2015 billing cycle. so i want refund Rs 89/- with service tax. Your company activated 100 LN mints @ Rs.40/- and also charged me family and friends 49, Rs 49/- My another complaint is one of vodafone agent misbehave with me, when i asked for this resolution he gave me stupid reply and tell me "paisa refund nahi melega kaha par bhi jake complaint karo" and he disconnected my call. Kindly refer following attachment and revert me accordingly Regards, Sonali Mhamunkar.

On 28 Feb 2015 I had ported from Airtel into Vodafone. Plan details: Monthly rental: 129 Monthly net charges: 250 I used this Vodafone service only for 2 days and they had sent me a bill of 857 Rs. When I had escalated this to the team, it took 3-4 Days for them to look into this. Now when they have accepted their mistake, still they are not resolving my request on priority. It's been more than 10 days that my request is open but still not received the resolution.

Dear Concern, My Vodafone mobile no is [protected] &amp; Relationship no is 4.3784.00.00.100270 In same wrong bill was made for Rs 99, With description Down Loads: 05/02/15-18:14:11 igmicromax_gm_99 0:00 99 Which I have never used. Earlier also in previous month some deduction was done which was not yet reversed, I spoke to customer care but no get any positive response. - -Mukesh

Hi Team, I am receiving messages from vodafone from past one week to get 2GB 3G/30 days on recharge of Rs 251. I have called their customer executive(Vivek Yadav) and confirmed the details with him. He assured that i will be getting 2GB data for this recharge and then i authorised him to recharge my number with Rs 251 from my account balance. I have not received the additional 1GB on the same day so i called customer care executive to have a look into this. He raised a SR #[protected]. Noboby called me. Today when i contacted them they are telling that my number is not eligible to get this benefit and they cannot do anything. Please help on asap. Thanks in advance!! Regards, Vipul Goyal

Respected sir, My name is harit kumar . Sir my mobile no. is [protected]. (up west number) I have called in vodafone care on 12 march 2015 at 8:32 am and care executive named vivek has done wrong behavior. 2nd time i have 7:35 pm on 12 march 2015 and customer care executive named javed done very very bad behavior with me they both miss use there responsiblity. Sir mera balance deduct kiya gaya tha but benifit not given. 12 march 2015 ko 26 Rupees deduction ki thi for internet but didn't give benifit.

I am a vodafone customer based in vasai east, thane, maharashtra. I got vodafone post paid connection around a month back. My number: [protected]. As soon as I enter thane from mumbai, I experience frequent call drops and when I reach to vasai and go further towards east, the network dips to none or search for other network like tata docomo or reliance. If vodafone is not for Thane, you would have told to me earlier, I would have chosen some other mobile service provider.I would request you to rectify this problem asap or else I must switch to the other mobile service provider.

To whom it may concern, I am a prepaid vodafone customer ([protected]).Its really embarrassing to experience this kind of rs.20 deduction from my main balance account without any information due to ZEEDITTO service. I am expecting meaninful cooperation from your side and refund the same. Just to draw your attention i am attaching the message which i got today from vodafone customer care. Hello! ZEEDITTO service is now active on your number, as requested.This service is valid till[protected] and a 5 days rental of Rs.20 has been deducted.Your current Balance post service activation is Rs.7.326.To deactivate SMS STOP to or call 155223(toll free).

Hi, I am your Vodafone customer for last 8 to 10 years and having 2 Vodafone connections. But last 3, 4 months my plan or rental changed without my knowledge on [protected] this number. I already discussed my query with Vodafone Gallery, Dombivli and customer care, but they failed to solved my query or did not understand my query. My plan was when I got this, Rs.168 monthly rentals, 1 vodafone local no lifetime free, 3 vodafone local no 10 paise minute, all local calls 30 paisa per minute. Please check my starting bills, when I got this Plan for confirm my plan.

I customer of Number using [protected] have a problem with network & billing. I don't get network still it is postpaid, As i am a business man i have to travel all over india and your network from last some months are very bad. As i live in Maharashtra i don't get network in my home town also. My calls are cut everytime because of failure of network. Even though my roaming calls are not been done because of the network my bill is higher everytime. I use to get bill arount 700 to 900 but now-a-days it has been reached to[protected] which is not as per my calls. I don't use internet or any other services. Kindly check my bills & send revised bills. I also want full call statement with my bills from this time. kindly revert soon or else i have to disconnect my number

the repeater/booster module at my resident as a temporary solution to resolve “Poor Signal Strength” which is suggested by your technical team after the long conversations (please find my request Number: [protected]). I become exhausted with this issue; taking to multilevel of your hierarchy officials. I believe, at least you people will resolve my problem ASAP.

I don't want continue on Post paid, I need convert Pre paid again. Now prepaid also having the same offers, but on post paid we have to pay 300/- Rs.+ Additional Charges. Previously my connection is Prepaid so I need convert it from post paid to Pre paid. I don't want to go for new number I need this number with Pre paid. I am already complaint to Customer care they didn't respond. I need a reply ASAP. Thank Q.