Vodafone India Complaints & Reviews

I had done a online 3G Internet recharge of 102/- amount for 300MB data plan, on 17.03.2015, as it was mention get 25% extra benefit for online recharge, but still I have not received the benefit. Today I have done a online recharge of 74/- which was mentioned in my mobile by dailing 111 for full talk time offer but still the extra benefit I have not received the same, is this the way you treat customer for sending message or making netbanking payment"s & online payment"s & the main think is your customer care no is not reachable to the executive. Please look in to the matter and resolve it as soon as posible.& is this going to be in future I have to disconnect the NO. REGARDS CHETAN SHIRODKAR [protected]

i am using vodafone from last 5-6 years. i have corporate plan under advocate scheme. i have given 500 mb 2g internet data free under such scheme every month. In january 2015 i have taken 3g plan and i used 3g plan for a month. i am not satisfied with the 3g network and i deactivate the same last month. today i came to know that my free 500 mb 2g internet data is not activated by the company and the company refused to activate the same.

Hi, I have been using vodaphone postpaid connection for last one year in Mumbai circle . Recently I have moved to another city in west bengaI. I had visited local Vodafone store to deactivate my postpaid connection, but they said it's not possible for them. I don't want to keep postpaid connection. Kindly disconnect my postpaid connection. I am not going to pay any bills further. My number [protected]. Please deactivate ASAP. Saikat

To,
Mr.Sourabh Maheswari,
Vodafone Care

Dear Sir,
Thank you for your prompt response regarding migration of our post-paid Vodafone mobile numbers.

14.04.2015

We visited your local Vodafone outlet at Kalkaji with the copy of the letter and proper documents on 14.03.2015. After elaborate tantrums by your outlet staff, Mr. Satpal told us to take back the documents and we would get a call from the store within 72 hours.

18.03.2015

But till 1:45 p.m. on 18.03.2015 after getting no calls or intimation from the outlet we visited your store again on Wednesday and informed that as per their verbal assurance we had not received any kind response from your side.
Then your Madam Neha in the store told us that due to some ‘technical issues’ we have not got any call. And when we requested them to take our documents again they started meaningless conversation and throwing usual tantrums they however reluctantly agreed to take our documents at 18th March, 2015 2:00 p.m., (vide Ref. no.[protected] at 2.00 p.m.) and told us that but within 24 to 48 hours we would positively get call from your Corporate Team, and subsequently we could collect SIM Cards from the outlet.

20.03.2015

48 hours also expired, no phone calls from them. Now our sincere query to you that why this unnecessary delay in migration, will you be kind enough to inform us when will it be done or at all will it be done and when ! Or is there any other way to get our migration done !

We believe that you might have understood our problem on positive perspective and solve the issue by your existing Team ASAP.

Awaiting an early response.


Debasish Malakar
+91-[protected]

Best Regards,

For further clarification please Contact :


DBS Publicity Private Limited
M : +[protected] I[protected]
T : +[protected] I 4605 7373 I 4657 7373
F : +[protected]
E : [protected]@gmail.com / [protected]@gmail.com

R.O.: C-52A, Kalkaji, LGF, Near B- Block Aggarwal Sweets, New Delhi-110019
Kindly note that our company Name has changed from DBS Prakashan (P) Ltd. to DBS Publicity Private Limited w.e.f. 03.12.2014.

Dear sir, we change the plan to your customer care department on 2nd jan. plan 349 and 250 internet plan. but my plan activate only 349..and so we want discount . according your customer care department, he says your discount in next billing. but nothing any discount. for this reason my ourgoing is ward many time . and now this time my outgoing is ward. so please my warm request, please shorout this problem. Thanks Ritesh Rastogi [protected]

Never received the bill of every month & I pay the bill on time but never updated at the same time.,
never get the receipts of the payment.the card gets corrupted every month even after doing the payment.
henceforth if such problems will i may discard your number permanently.
please do the needeful.
thank you

Hi, my no: is [protected], i joined vodafone india(postpaid) from reliance gsm, i got message before 15 day that call from your vodafone sim to verify your identity and start your sim but from 15 days "not registerd on network" error shows every time... i complained concern person many times but my problem is not resolved.. really bad service... my sim is not working since 20 days, my business and personal work is stopped ... please...

This is regarding my mobile (+91 [protected]) bill’s data usage charge for feb 2015), my complain no.[protected] for same, even after repeated calls and mails to vodafone, nodal and appellate, there pathetic customer service from them different executives just keep calling with no explanation or conclusion to my problem, i had taken 3 addon data plans in tht month for which I had received message from Vodafone on all 3 times stating activation of these booster plans and also the usage alert of 80%, even after these vodafone executives ans was, even though I received confirmation that same had been activated, i should have called up 111 and checked if the plan is active or no and messages sent from your server is not handled by us. Is it my duty to call up & confirm if a plan has been activated or not, even though I have received a confirmation sms from Vodafone? other executive calling up and saying i hve exceeded my data usage with no explanation how and when, which period this happened, even after repeated mails to them theres no closure to this matter, really dissapointed i choose to be loyal to such a pathetic brand for more than 10 yrs, have attached all messages i have recieved for activation of these plans, even after tht i hve been charged for data usage on regular usage charges, if its not solved before my billing date thts 22nd march i wont be interested in continuing with vodafone anymore, as i hve been following up since 7th march

Today I called the customer care toll free no 198 to know the reason for rejection of my UPC code of porting my no [protected]. to other service operator..but the person who told his name as Mr Mohit, started abusive language with me and literally started talking in bad language that is not acceptable in customer service. And this is also bad symbol for the market image of the vodafone... I am really dis apointed with such a cheap behaviour with me. I want apologies from that guy... I have the evidence in the form of recorded call.

Deduction of amount Unknowingly FOR VODAFONE PREPAID CUSTOMERS sir, i recharged online for 250 for my vodafone number as usual, but this time i got 140rs deducted after 3 hrs, i have not used the mobile and still the balance is getting down from 250 to 110 rs, i called customer care, they are saying mobile data is used, without using the mobile HOW CAN THE VODAFONE SERVICE DEDUCT WHICHEVER AMOUNT IT LIKES, THIS IS NOT THE FIRST TIME, BUT THIS TIME IT IS THE HIGHEST AMOUNT DEDUCTION FOR NOT USING ANY MOBILE DATA OR CALLS 140 RS DEDUCTED, PLEASE TAKE IT AS HIGH PRIORITY AND CHECK WHAT IS GOING ON FOR BEHIND THIS DEDUCTING AMOUNT RANDOMLY FOR PRE PAID MOBILE CUSTOMERS AND THE NUMBER IS [protected]

I am from Baroda Gujarat I have 3G data connection buying But where im live I can't usge 3G data I complained tree times but I don't have any solution so I hate this type of service. There customer care are not supported and not given solutions.

Dear sir, I'm 63 years old retired living alone hardly get sleep due to lonelyness and other problems.I have two voda phone lines number [protected] and [protected] .But I deeply regret to inform you that I get several dummy calls everyday making my life miserable especially during napping time.So I request the concerned to activate D N D for the above mentioned numbers Thanking you Regards victor D Souza

Hi, I was using vodafone no. [protected]. but 4 months ago i had terminated this no. and even surrendered my sim to vodafone store D/27 cannaught place. Today i had recieved a phone a phone call from vodafone and they were saying that my no. has not been terminated yet. and asking me to pay a bill of sum of Rs. 396. so i request you to terminate this no. now. Thanks.

I had purchased a vodafone post paid number from the vodafone company shop near to surya nagar police station. I waited for 4 days for its verification and the verifier declined it as he found the door locked (as per the voda employee Anil), I was waiting for the verification that day since morning and the verifier lied. when i had a word with Anil, he was rude and arrogant as her hardly cared for the business. I demanded another round of verification and the verifier didn't showed up. Finally i asked Anil to provide me with a prepaid sim and it has been 2 days that the sim has not been activated. I do not understand how are the services being provided by Vodafone and how are you guys behaving with your customers.

Can any body tell whom to contact about quacks?. There are few so called doctors practicing allopathy and litterally making people sick with high dosage of injection.The degree over there shows BSMS and i am sure they don't have the right to practice Allopathy.And i am not sure even though it is mentioned to be BSMS is it really BSMS?.There was a raid before 5 months which the same doctor has been cought and again after 2 months came back with another name.Its for the sake of all the people around who does not have any idea what these degrees means. The address of the Clinic is RAJA Clinic in Kudlu main Road.Kudlugate Bangalore near Union Bank ATM

Most mobile companies have a great way of fleecing customers these days - through the data usage billing. Now that mobile phones themselves show accurate tracking of data usage, instead of showing an incorrect usage, they've devised new ways of cheating their customers. Here is what happened with me: * I was on a 3G 500 plan at the beginning of the month, which gives me 500MB of data free * On 9th Feb, I got a message from Vodafone saying I've exhausted my pack, so I added a 1 GB ADD ON pack (for Rs. 250) * As my company was providing corporate plans, I decided to switch to a corporate plan. I ASKED THEM TO CHANGE THE PLAN AT THE END OF THE MONTH BUT I WAS TOLD THAT IT DOESN'T MAKE ANY DIFFERENCE, AS IT WOULD GET ADJUSTED PRO-RATA. * Now when I get my bill, I'm being charged for all my data usage from the beginning of the month till the time my plan was changed (effective 19th Feb) because they will not extend the benefit of the previous plan in my billing INCLUDING THE ADD ON PACK * This means that I have been using data assuming my data pack is active because I have not received any intimation that it will not be valid for my billing. * The biggest joke is that dialing *111# even after the change in my tariff SHOWED ME THAT MY ADD ON PACK WAS STILL ACTIVE! IT SHOWED ME THIS EVERY SINGLE DAY OF MY BILLING CYCLE TILL THE LAST DATE! * Vodafone itself sent me an SMS on the FIFTH OF MARCH (end of my original billing cycle) saying that the add-on pack has now been deactivated. * I have screenshots for both points above to prove how Vodafone is fooling me into paying PER KB DATA USAGE FOR 1 GB OF DATA!!! * The Customer care tells me there is nothing wrong with the bill! What's worse is that they are willing to discuss details only through email and not over the phone! I will be switching my service provider until this issue is resolved - nor will I be paying this bill until this bill is corrected. Siddhartha [protected]

Dear Customer Care, I Krishnananda, Ph:[protected] using Vodafone services from long time with package of 199 talk time & 250 2G speed unlimited internet pack. One of your executive said there is offer of 2GB 3G SPEED data instead of Rs.450 will be offered for Rs.250 for two months only. Since, Looks reasonable I have opted the offer for Jan & Feb months & given prior intimation to deactivate the same after Feb month billing cycle & purposely told not to put any charges for mar month. I know from beginning my billing Cycle is every month of 12th midnight. I haven't understood Data usage of Feb month reflected in Mar month bill instead I haven't used the given limit of 2GB offer package of Feb month. IF YOU MADE WRONG BILLS EVERY MONTH LATER VAVIER THAT AMOUNT IS MY FAULT? Or do you appointed very poor knowledge executives. I expect very good services from your end & am prominent customer from long time. I just can't pay penalties for wrongly generated Bills. Let me know & wavier the data usage amount since supposed to be in Feb month billing (2GB 3G Speed for Rs.250) Based on your reply I will decide whether I can continue with Vodafone services. I have already sent the same mail to all customer care mails but vein in getting any kind of response. I look forward to hear your positive response soon.

My entire family (4 o[censored]s) is a Vodafone user. We moved to our current residence about 3 years back. In last 3 to 4 months I have observed this issue of calls dropping suddenly during the middle of a conversation. Initially I thought it was an aberration. But it soon became a norm and quite irritating one. I stay in Lodha Luxuria at Majiwade, Thane (West). I have heard this complaint from couple of my friends at Lodha too.

With deep regret and dissatisfaction I am stating the following with a hope of redress : I am a vodafone customer for the last 14 years with three connections in my name. I am a practising lawyer based in Calcutta practising in High Court at Calcutta with my office at 1B Old Post Office Street Calcutta - 700001. Since February 2015 I have been noticing severe disruption in connectivity sitting in my office. Currently, for the last four days I have a severely disrupted connection in my office where many clients are calling me up on my BSNL land line and complaining about not being able to connect me on my cellular pone. In spite of having a 3G connection I am not being able to connect the Internet as a result I have no access to my mails. Being a loyal Vodafone customer I am suffering severely in my profession as you would appreciate my profession makes it pertinent for me to be accessible to all clients all the time. Surprising to note the signal of connection doesn't show any abnormality but i cant make or receive any call/s sitting in my office and the moment I walk out of my office the pone starts functioning normally. Expecting immediate addressing with permanent solution to my plight failing which I would be forced to shift to some other service provider. Anirban Gupta Advocate Vodafone connection no.[protected]

Dear Sir/Mam, I have billing issue of a postpaid no. [protected]. I visited to vodafone store on 23 Nov 2014 regarding roaming incoming free plan on this no. [protected] for 3-4 month, they told me that this pack will be activated within 3-4 days. But i was surprised when i get my bill statement on 1 Jan 2015 because in bill statement they have mention roaming incoming charge. Regarding this issue again i visited to vodafone store on 19 Jan 2015 and they told me that due to their mistake they activated another plan on my postpaid no. [protected] and they told me that they cut my roaming incoming charges and i received revised bill in 2-3 days but i didn't received any received bill. Again when i received my bill statement on 1 Feb, i saw again in my bill they have mention roaming incoming charge then i visited in vodafone store on 13 Feb 2015 regarding this issue and they told me that they make a complaint against this issue and i will receive a revised bill in 2-3 days. Atleast i visited to vodafone store 3 times and also mail to vodafone so many times & calls to vodafone care so many times regarding this matter but they did not do any thing only said your problem will be solve in 2-3 days but i never get responce from vodafone. Still i am waiting my revised bill. It is not possible to go every time in vodafone store. Now they have sent a mail on 18 Mar 2015 regarding payment due and told me that if i will not pay to clear the dues along with the interest @ 18% pa thereupon, they will be constrained to initiate appropriate legal action against me. How i will pay dues untill they provide me revised bill. Please do needful help, I am waiting your responce. Thanks & Regards, Abhisek Kumar [protected]