Vodafone India Complaints & Reviews

sir ji, vodafone store bijnor civil lines ne mere se 250 Rs. lekar mera 3G net activete kar diya jabki maine 2G ke liye bola thha . aur jab mera bill 1000 ho gaya to meri outgoing band kar di gayee .. mere paresan hone ke bad mujh se kaha gaya ki aap 1000 Rs jama kar deejiye aapka no. chal jayega.. lekin 1000 Rs jama karne ke bad mera No. fir band kar diya gaya hai .. jis se mujhe bahut paresani ho rahi hai .. maine apna no. BSNL se Vodafone me port karaya thha lekin sayad sabse kharab services lagi voda ki .. ab store wale na to 250 Rs wapas de rahe aur na mera no. par outgoing start kar rahe hai . mujhe lagta hai ki ab mujhe upbhogta forum me hi jana padega

As i was transferred with my job to abroad and has not paid my connection bill for February and as you do have filed a case and i asked them 2 hours to pay my bill and someone named Mr.RadhaKrishna, Legal Advisor has called and threatened me even after i said i will pay.Cancel my connection meanwhile i will be writing mails to all the necessary head of Vodafone and will be filling case for oral harassment and indecent behavior.

Respected sir . i am vodafone postpad mobile customer my mob num is [protected] and relationship number is 1.49228943 I have successfully made my bill payment through atm machine on 18th march15 but the payment has still not updated . I am attaching the copy of atm slip. Kindly update the same as soon as possible.

I was trying to get my prepaid converted in to post paid connection. I had already confirmed two times it before signing the papers that they will not cut my network since I am work for my office from home. And it is shame that after promising they cut my connection on Thursday and Friday and it is still not working. It has caused me a lot of trouble and i have missed lots of work. I am not satisfied with the service at all. I kept calling vodafone customer care from my sisters phone to fix my problem but first it takes very long to pick up phone but whenb they do they seem not bothered at all. I also spoke to naveen and naresh from vodafone about it . They said agent was not available yesterday (Friday) and today when I have another sim its not working again. I need an explaination if they treat all their custemor the same way. First they call so many times for various offers and once you pay them and ask for service no one is bothered to fix customer's problem

My Vodafone No. is [protected]. This is a post paid connection for Internet use. I already cancel this Vodaphone connection on date 14.02.2015. and the bill period 15.02.15 to 14.03.15. is given to me. The total bill charges for this period is 1252.00. After the cancellation of the connection, Vodafone charges to me is 1252. Description of this itemize bill is shown below.3G Service rental (period 15.02.15 to 14.03.15) charges 64.29 RSMBB_CAP_1050_30d_R_PROMO_3G (period 15.02.15 to 14.03.15) charges 1050.00 RSI never used this Vodafone connection for above mentioned period and Vodafone charges of 1252.00. Vodafone cheats customer this way.I call to Customer Care of Vodafone regarding this matter. The executive give me rough answer and not give proper solution for this matter.

Dear Fraud & Cheater Vodafone, I am holding a connection with vodafone red 1599 plan and since last 6 months I have been fraudulently charged in almost every bills under download category with various mysterious download descriptions like d2c mobile art_75 or mydala 99 or sometime its something else. Till today repeatedly I have raised my complaints over the mail and over the call centre about this issue but it seems like there is no end of your cheating activity in billing. I am only asking what are these downloads and what does it mean like ndtv value pack or my dala but none of your bugger so called customer service agent is having any idea about this. Today when I commented that these downloads are fake in your bill and its vodafone only who is stealing the money from customers, one of your smart tele-caller asked me to do my own research in google and informed me there is no connection between those downloads service provider and vodafone and vodafone doesnot have any clue about any such downloads about what is it and who is getting paid. Let me ask you few question then. 1. When I using your web server and downloading something from the internet then how can you say you don't clue about what I am accessing or downloading. 2. When I made a search in google.com with your download descriptions mentioned in my bill, I got complaints only... only complaints in the name of vodafone. If Vodafone doesn't have any connection with this fake download providers when why these downloads are not happening in other operators network and why it only with vodafone customers?. I have attached herewith few screen shots from google search about your download details mentioned in the bill for your ready reference in case you doubt my ability about how surf to internet (I beg of you please use d2c_mobilert_75 or d2c_mydala_99 search key terms in google before giving me your silly excuses) 3. I am not that much impacted to pay Rs.178 or some odd near about amount to vodafone but my only worry is if you can charge me Rs.178 or some amount which is not in your control as your tele agent said then tomorrow you may charge INR.1 Lacs or even higher showing the same fake downloads and I would not have any option rather than paying the amount to you which neither you have any clue nor I have. Can you please assure me that your fraud activity will be limited to this INR. 100 to 500 range only. I will be highly obliged if anyone from your so called esteemed organisation have any time to pay attention for such small issue of a customer. Regards, Biswajit Ghosh M: [protected]

Hi, I have got the bill for the month of Feb which i have to pay on 23 march. I have a CUG Plan from Wipro Technologies hyderabad. I have a plan of Rs275/- and ideally i get a bill of Rs 275 approx every month now for the month of February it is 1222 approx. I have only Added an internet plan for Rs 250 which was in offer at that time for Rs 150 for a month for consumption of 1 gb of 3g data. In the month of feb I have only consumed somewhere around 300 mb of data still my bill is 1200 approx. Please check and Suggest. regards Akhilesh Shukla

I did an online recharge of Rs. 500 before 20 days. The amount was debited from my account but I did not receive the balance. However, I received a message from vodafone saying that I will receive the refund within 7 days. I am still waiting for it. I have filed dozens of complaints, talked to the manager, visited vodafone store till date. I have even submitted my bank documents and spent more than 100 bucks to call the customer care. All they say is to wait for 24 hours. I have lost my patience. I request you to look into this matter.

Hi Sir, My name is Dhivya.R from Chennai. I am having and using vodafone network for last two years with same number [protected]. Now i am not able to sending sms to other mobile. They were blocked my sms option. Please kindly release sending sms option my vodafone network.and please let me know if any further queries. Thanks Dhivya.R Chennai.

I had done a online 3G Internet recharge of 102/- amount for 300MB data plan, on 17.03.2015, as it was mention get 25% extra benefit for online recharge, but still I have not received the benefit. Today I have done a online recharge of 74/- which was mentioned in my mobile by dailing 111 for full talk time offer but still the extra benefit I have not received the same, is this the way you treat customer for sending message or making netbanking payment"s & online payment"s & the main think is your customer care no is not reachable to the executive. Please look in to the matter and resolve it as soon as posible.& is this going to be in future I have to disconnect the NO. REGARDS CHETAN SHIRODKAR [protected]

i am using vodafone from last 5-6 years. i have corporate plan under advocate scheme. i have given 500 mb 2g internet data free under such scheme every month. In january 2015 i have taken 3g plan and i used 3g plan for a month. i am not satisfied with the 3g network and i deactivate the same last month. today i came to know that my free 500 mb 2g internet data is not activated by the company and the company refused to activate the same.

Hi, I have been using vodaphone postpaid connection for last one year in Mumbai circle . Recently I have moved to another city in west bengaI. I had visited local Vodafone store to deactivate my postpaid connection, but they said it's not possible for them. I don't want to keep postpaid connection. Kindly disconnect my postpaid connection. I am not going to pay any bills further. My number [protected]. Please deactivate ASAP. Saikat

To,
Mr.Sourabh Maheswari,
Vodafone Care

Dear Sir,
Thank you for your prompt response regarding migration of our post-paid Vodafone mobile numbers.

14.04.2015

We visited your local Vodafone outlet at Kalkaji with the copy of the letter and proper documents on 14.03.2015. After elaborate tantrums by your outlet staff, Mr. Satpal told us to take back the documents and we would get a call from the store within 72 hours.

18.03.2015

But till 1:45 p.m. on 18.03.2015 after getting no calls or intimation from the outlet we visited your store again on Wednesday and informed that as per their verbal assurance we had not received any kind response from your side.
Then your Madam Neha in the store told us that due to some ‘technical issues’ we have not got any call. And when we requested them to take our documents again they started meaningless conversation and throwing usual tantrums they however reluctantly agreed to take our documents at 18th March, 2015 2:00 p.m., (vide Ref. no.[protected] at 2.00 p.m.) and told us that but within 24 to 48 hours we would positively get call from your Corporate Team, and subsequently we could collect SIM Cards from the outlet.

20.03.2015

48 hours also expired, no phone calls from them. Now our sincere query to you that why this unnecessary delay in migration, will you be kind enough to inform us when will it be done or at all will it be done and when ! Or is there any other way to get our migration done !

We believe that you might have understood our problem on positive perspective and solve the issue by your existing Team ASAP.

Awaiting an early response.


Debasish Malakar
+91-[protected]

Best Regards,

For further clarification please Contact :


DBS Publicity Private Limited
M : +[protected] I[protected]
T : +[protected] I 4605 7373 I 4657 7373
F : +[protected]
E : [protected]@gmail.com / [protected]@gmail.com

R.O.: C-52A, Kalkaji, LGF, Near B- Block Aggarwal Sweets, New Delhi-110019
Kindly note that our company Name has changed from DBS Prakashan (P) Ltd. to DBS Publicity Private Limited w.e.f. 03.12.2014.

Dear sir, we change the plan to your customer care department on 2nd jan. plan 349 and 250 internet plan. but my plan activate only 349..and so we want discount . according your customer care department, he says your discount in next billing. but nothing any discount. for this reason my ourgoing is ward many time . and now this time my outgoing is ward. so please my warm request, please shorout this problem. Thanks Ritesh Rastogi [protected]

Never received the bill of every month & I pay the bill on time but never updated at the same time.,
never get the receipts of the payment.the card gets corrupted every month even after doing the payment.
henceforth if such problems will i may discard your number permanently.
please do the needeful.
thank you

Hi, my no: is [protected], i joined vodafone india(postpaid) from reliance gsm, i got message before 15 day that call from your vodafone sim to verify your identity and start your sim but from 15 days "not registerd on network" error shows every time... i complained concern person many times but my problem is not resolved.. really bad service... my sim is not working since 20 days, my business and personal work is stopped ... please solve my problem fast...

This is regarding my mobile (+91 [protected]) bill’s data usage charge for feb 2015), my complain no.[protected] for same, even after repeated calls and mails to vodafone, nodal and appellate, there pathetic customer service from them different executives just keep calling with no explanation or conclusion to my problem, i had taken 3 addon data plans in tht month for which I had received message from Vodafone on all 3 times stating activation of these booster plans and also the usage alert of 80%, even after these vodafone executives ans was, even though I received confirmation that same had been activated, i should have called up 111 and checked if the plan is active or no and messages sent from your server is not handled by us. Is it my duty to call up & confirm if a plan has been activated or not, even though I have received a confirmation sms from Vodafone? other executive calling up and saying i hve exceeded my data usage with no explanation how and when, which period this happened, even after repeated mails to them theres no closure to this matter, really dissapointed i choose to be loyal to such a pathetic brand for more than 10 yrs, have attached all messages i have recieved for activation of these plans, even after tht i hve been charged for data usage on regular usage charges, if its not solved before my billing date thts 22nd march i wont be interested in continuing with vodafone anymore, as i hve been following up since 7th march

Today I called the customer care toll free no 198 to know the reason for rejection of my UPC code of porting my no [protected]. to other service operator..but the person who told his name as Mr Mohit, started abusive language with me and literally started talking in bad language that is not acceptable in customer service. And this is also bad symbol for the market image of the vodafone... I am really dis apointed with such a cheap behaviour with me. I want apologies from that guy... I have the evidence in the form of recorded call.

Deduction of amount Unknowingly FOR VODAFONE PREPAID CUSTOMERS sir, i recharged online for 250 for my vodafone number as usual, but this time i got 140rs deducted after 3 hrs, i have not used the mobile and still the balance is getting down from 250 to 110 rs, i called customer care, they are saying mobile data is used, without using the mobile HOW CAN THE VODAFONE SERVICE DEDUCT WHICHEVER AMOUNT IT LIKES, THIS IS NOT THE FIRST TIME, BUT THIS TIME IT IS THE HIGHEST AMOUNT DEDUCTION FOR NOT USING ANY MOBILE DATA OR CALLS 140 RS DEDUCTED, PLEASE TAKE IT AS HIGH PRIORITY AND CHECK WHAT IS GOING ON FOR BEHIND THIS DEDUCTING AMOUNT RANDOMLY FOR PRE PAID MOBILE CUSTOMERS AND THE NUMBER IS [protected]

I am from Baroda Gujarat I have 3G data connection buying But where im live I can't usge 3G data I complained tree times but I don't have any solution so I hate this type of service. There customer care are not supported and not given solutions.