Vodafone India Complaints & Reviews

Now adding up, I have faced a very a similar issue, with the corporate TARIFF plans, which does not seems to live or survive,
I have been billed with the revised corporate Tariff plans for the past 5 months from 199 to 249, without any intimation nor prior information.when I came to know about and enquired, VODAFONE store manager replied, its the MARKETING TEAM call, they can revise the corporate plans, if they feel like.for intimation, they have sent bulk SMS.what a stupid process hanging over ????

The surprising thing to know, is that when the same query was enquired through 198, the reply was as below
"sorry sir, it was mistake from the back end team", we will check and will call you within this evening

Guys, be clear and check all your monthly tariffs thru the hard copy bill, before proceeding to pay the post paid charges.
Guys had faced a similar issue, pls raise your voices,

Sir/Madam 3-4 march 2015 ko mere accont se 40 rs dedyct ho gye or wo isliye hue ki jab mene *121# presa kiya to usme best offers me 99 me pizza ka offer diya hua tha or jab mene yah jan ne ke liye ki vodafone me pizza ka offer kyun he press 1 kiya to mere 40 rs accounts se deduct ho gye or tabhi mene turant Mr. rajveer ji ko cust care par call kiya to unhone puri bat sun ke phone cut kar diya or uske bad 111 pe kai bar call kiya but koi sunvai nhi hui to last me net pe se mene nodal officer ke mob no liye[protected]Mr. Vijay Kumar) se 3 din pahle bat hui thi to unhone kha ki prblm resolve ho jayegi but jab aaj date 9/3/2015 ko unse fir se bat hui to unhone bilkul response nhi diya, mujhe mere 40rs vapas account me credit chahiye otherwise mera yah no band ke de ya port kr de, mujhe esi service nhi chahiye jisme cust ko befkoof bnaya jaye. Cust ko ese gumrah krne se comany ki image par fark padega ki communication company pizza ka offer kese de sakti he. Ravi Gupta [protected] Kamal.[protected]@gmail.com

I have been activated Internet pack of 1 GB for rs 251 to the number [protected] through your customer care and they have deducted the amount twice from my account and had registered a complaint regarding the same complaint registered on 1st March and the number is [protected]. I have been calling the customer care since then, but every time they were asking me to wait for next 24 hours and keep saying till now. Finally called today morning and warned them that will be moving to consumer court if not got and the same offered me to reverse the amount with in 2 hours which is not yet been happened till now. Let me know your concern about this issue else will be tending this issue to the consumer court. Regards, Muneer 91 [protected]

Sir/Madam 3-4 march 2015 ko mere voda fone account se 40 rs dedyct ho gye or wo isliye hue ki jab mene *121# presa kiya to usme best offers me 99 me pizza ka offer diya hua tha or jab mene yah jan ne ke liye ki vodafone me pizza ka offer kyun he press 1 kiya to mere 40 rs accounts se deduct ho gye or tabhi mene turant Mr. rajveer ji ko cust care par call kiya to unhone puri bat sun ke phone cut kar diya or uske bad 111 pe kai bar call kiya but koi sunvai nhi hui to last me net pe se mene nodal officer ke mob no liye[protected]Mr. Vijay Kumar) se 3 din pahle bat hui thi to unhone kha ki prblm resolve ho jayegi but jab aaj date 9/3/2015 ko unse fir se bat hui to unhone bilkul response nhi diya, mujhe mere 40rs vapas account me credit chahiye otherwise mera yah no band ke de ya port kr de, mujhe esi service nhi chahiye jisme cust ko befkoof bnaya jaye. Cust ko ese gumrah krne se comany ki image par fark padega ki communication company pizza ka offer kese de sakti he. Ravi Gupta [protected]-Vodafone No Mail id-kamal.[protected]@gmail.com

My mobile no:[protected] I made an International call to Singapore on 26th Feb 2015.Duration of the call is 120sec.(2minute).Rs340/- deducted from my account. I made many complaint to customer care executive regarding this, and I sent so many mail regarding this. They are not providing proper reply.

My cell no.[protected], today on dated recharged For 350 SMS BY PAID Rs.35/- from M/s. Ansh Electronics Qutub Plaza, what voda has done 175 MB 2G OR 3G DATA RECHARGED, PREVIOUS DATA RECHARGED ON3/3/2015 BY PAYING Rs.95/- for geyting 300+200 mb 3g data used 15 mb on holi all balance data has been eaten by voda, i will port to another co.

I am Noorullah from chennai. On[protected], Vodafone deducted my money for Ghaana gaaza pack. but i did not activate any plan. So, i called to vodafone care . Ms. Malathi attended my call and she assured for my refund complaint. She said, " Your request is registered and your money will refund within 4 hours". but still am not getting my money. Then yesterday i called to vodafone care. Mr. venusamy attended my call. He replied the same, but i did not get my refund till now. I have cheated many time by vodafone similarly. They are not responding to my complaint. I am mentally stressed. Please kindly take action as soon as possible.

Myself RAMKRISHNA. My no is [protected](voda). Yesterday[protected] Rs. 29 is deducted from my no. I asked the reason from customer care, they told me that II have downloaded something, though I had data balance in my no. So how it is possible? Please give me answer by [protected] or [protected]@gmail.com

I am Nilesh Pawar. before 3 month my wife sim card converted loop into vodafone. (Vodafone Gallery - (Dombivali West). My requirement is prepaid plan. They told me after 3 month you will be convert post paid to prepaid. Also They don't give bill as per given the Address. All Bill amount was stored. last Sunday I visited Vodafone Gallery - (Dombivali West). I asked them what is the price of prepaid sim card, they told me 200.00 Rs. I shocked. it's too much of amount. What is this?? I call the Vodafone customer care they told me the sim card price is 25-30 Rs. Vodafone Gallery - (Dombivali West) is Very Very BAD services of the customer. No one care their vodafone customer This Gallery services is ashamed Because of too much of charge their customer. My Mobile No. [protected]

Hello, I am Mrs. warke. I have using the postpaid plan (Rs. 299) of vodafone number [protected]. In that 750 MB 3G & unlimited 2G internet is available. Bill of this number of jan 2015 is 2324.88. in this bill downlaod charges of mgmicromax Rs99 charges are given but I am not using this application. When I use the internet, that time I ON the Internet connection, after that OFF the connection. These down load charges are seen on 25 jan, On 25 jan My mobile is off. So why these charges are given in the bill. So please cancel these inernet charge of jan bill ( Rs 1758) from my bill.

I am Shrikant Pathak. I am using vodafone service and my phone number is [protected]. I have irregularities in my postpaid plan's bill. In Jan I used Rs 100 for 300Mb data plan. On Jan 20 I recieved a message from vodafone that i have consumed 80% of my data. Based on that on Jan 22 I rasied a request for another addon of Rs 100 for 300Mb. This add on is not reflected in the bill. Instead I have been charged on regular rates. For last month I have raised a complaint by dialing on 198 as well as writing mails to vodafone on corporate assist. The only reply that i get from them is that, 3g plan of Rs.100/- with total of 300 MB free was active and that they have charged for additional usage. They don't tell me why my second add on request is not reflected in the bill and why am i charged at regular rate instead of the rate applied by second addon. If the second addon has not been added into my account I would also like to know where is my request for the addon lost. For even once they have not tried to answer my query instead they reply saying that they cannot revert the charges as they are correct without any explanation. The recent development is that they have blocked my outgoing calls, .

I have an Cell No [protected] with Vodafone since last 15 years. Have been feeling the arrogant services being given to the customers. In my case, an caller tune was activated on my cell without my knowledge or approval. I had never had any caller tunes activated on any of my cell nos ( I have other SIMs of MTNL, Airtel and Idea). On asking them to deactivate the caller tune, all types of verifications are asked. Why did the not verify the same before activation of the caller tunes? They simply want to indicate the service provider by providing this tune free of charge, and this is against the rules, i believe, after the No. portability is in affect Secondly, today I had asked to block my Cell No., as I have misplaced my Cell. But, unfortunately the same procedure is adopted. Tell me who will be responsible, if my cell is in some other person's possession and gets misused? Vodafone does not realise this IMPORTANCE. This is apart from giving my identification, (my Date of Birth). The customer care lies with some Call centre (BPO's), who are not educated enough of the importance or urgency of the state of the complaint. When we ask to connect us to an senior, the standard answer is : The senior is not available now, maybe they excuse by saying that the seniors are in a meeting or not in the premises, at any given time of the day/ night. The other service providers much simpler procedures. I would request to refrain from this pathetic service provider.

Hi Team, Good morning, I am current using Vodaphone no.[protected] post paid connection and only Internet Pack 199 2G unlimited pack. I am paying every month 500+Rs or 300+, if i call customer care there are telling that additional pack activated, myself have not activated any additional pack since am using only net pack. Request you to look in to it very serious manner also i requested to de-activate or cancel my connection after paying no due from side of excess bill amount at Vodaphone customer center at DOUBLE ROAD. I received a call from vodaphone executive, she said i will be getting two months of free of cost with no billable to my no. since i have paid excess amount every month hence i said to activate and this month i have received invoice bill for Rs 300+. Note: I have sent e-mail from registered ID ([protected]@yahoo.co.in) i didn't get any reply and irresponsible of your vodaphone service. Kindly do the needful at the earliest and best and

[protected] number is mine and registered under the name Manjunathan S, now when i'm trying to migrate to Post Paid, vodafone executive said this number registered as chandrasekhar so they cannot migrate to Post Paid on the same. I'm using it from 2007 whenever I call vodafone executive for query, your executive answered my question after all the security checks. But now your people says.. this is with different name. Just because your registration mistake, why should I change my number. Please provide the solution for migrating vodafone prepaid to post paid with same number. Manjunathan S [protected] Chennai

I was unable to access internet since 5-March, 2015 on which I use for 3G internet connection. Upon enquiring at the Customer Service Helpdesk on 6-March, 2015, I was told that due to non-payment of the last bill due since February the connection has been barred! Since I was in the office I did not have the payment details handy to share with the Customer Service Executive to confirm that I have made the payment online in the beginning of Feb itself. The gentleman advised me that I should call again with the transaction details and the person on the phone will be able to verify at his/ her end and shall restore the connection soon after that. As advised, I called up 111 and spoke to someone by the name Debasis. I explained to him the issue and gave him all the details received from Vodafone portal upon making the payment. When I had asked him about the Turnaround Time for restoration, he very vaguely responded stating that “it could take about 2 hours or so, it all depends!!” When I stated that why can’t he check the transaction ID and expedite the restoration of the internet connection as it was not my fault! I then asked for a Supervisor, so that I can explain my situation and also if he/ she could look into it on priority. I was kept on a long hold, no Supervisor came to my rescue and I had to disconnect thereafter. After a while I called up 111 again and Subhankar Bhowmik was at the other end of the phone, upon stating my full name and the number, I insisted to speak to a Supervisor. I spoke to someone by the name Krishna Kumar Jain, who introduced himself as the floor Supervisor or so. I have serious doubts if he was at all a Supervisor! He was neither comfortable speaking in Bengali, nor in English or Hindi!! He referred to me as Mr. Dutta; He was not ready to listen to me, instead kept telling me about the complaint that Debasis had perhaps logged; Even after I stated that I have all the required details/ documents to prove that I have made the payment and that the transaction was successfully credited, Mr. Supervisor repeated the same thing what I had just said before!!! Not for once did he ever mention about the restoration of the connectivity. I was very certain that he can do nothing hence I asked for the name and contact details of his line manager. Mr. Jain refused to give me any information stating that he is not allowed to do so!! Really? As such, I am attaching the transaction receipt received from Vodafone and the Account Statement from Axis Bank through which I have made the payment on Net Banking mode. This should help you to establish the errors taken at your end. This action needs to be looked into on priority and Vodafone will ensure that the internet connectivity is restored. I have been slapped with a bill for Rs. 1994.06 [Bill no: [protected], Bill date: 06.03.15] which includes the amount already been paid and hence I am certainly not going to pay that. I insist upon making necessary corrections to the erroneous bill and furnish me a corrected and updated one so that I can make payment for the actual amount outstanding. I give you 24 hours to get this rectified, failing which I shall be compelled to put up this case with the Consumer Forum. Also, I will withdraw all my other connections and move to a better service provider. It would be pertinent to mention here, that Vodafone keeps changing my plans as per their whims and fancies without even notifying me!! Example 1- xxxxx64541; It was a Corporate Connection; The Subscription History looks like this: I have no clue as to why the Rs. 99 rental was changed to Rs. 149 without any intimation. Whereas the second number xxxxx89111 is still under the Rs. 99 plan!! Example 2- The same issue has been repeated with the third connection I have with you. xxxxx85588 was also under the Rs. 99 rental that was changed to Rs. 149 without any intimation again!! The fourth number xxxxx99453 which I use in Mumbai was also not spared and I was incorrectly charged during the last year. After exchanging couple of threatening mails that was rectified though! Please see what you can do about all this, but fix the internet issue first and foremost.

I was unable to access internet since 5-March, 2015 through [protected] which I use for 3G internet connection. Upon enquiring at the Customer Service Helpdesk on 6-March, 2015, I was told that due to non-payment of the last bill due since February the connection has been barred! Since I was in the office I did not have the payment details handy to share with the Customer Service Executive to confirm that I have made the payment online in the beginning of Feb itself. The gentleman advised me that I should call again with the transaction details and the person on the phone will be able to verify at his/ her end and shall restore the connection soon after that. As advised, I called up 111 and spoke to someone by the name Debasis. I explained to him the issue and gave him all the details received from Vodafone portal upon making the payment [Transaction ID:[protected]; Transaction date:[protected]:21:59 and Paid amount (Rs.): 850.34]. When I had asked him about the Turnaround Time for restoration, he very vaguely responded stating that “it could take about 2 hours or so, it all depends!!” When I stated that why can’t he check the transaction ID and expedite the restoration of the internet connection as it was not my fault! I then asked for a Supervisor, so that I can explain my situation and also if he/ she could look into it on priority. I was kept on a long hold, no Supervisor came to my rescue and I had to disconnect thereafter. After a while I called up 111 again and Subhankar Bhowmik was at the other end of the phone, upon stating my full name and the number, I insisted to speak to a Supervisor. I spoke to someone by the name Krishna Kumar Jain, who introduced himself as the floor Supervisor or so. I have serious doubts if he was at all a Supervisor! He was neither comfortable speaking in Bengali, nor in English or Hindi!! He referred to me as Mr. Dutta; He was not ready to listen to me, instead kept telling me about the complaint that Debasis had perhaps logged; Even after I stated that I have all the required details/ documents to prove that I have made the payment and that the transaction was successfully credited, Mr. Supervisor repeated the same thing what I had just said before!!! Not for once did he ever mention about the restoration of the connectivity. I was very certain that he can do nothing hence I asked for the name and contact details of his line manager. Mr. Jain refused to give me any information stating that he is not allowed to do so!! Really? As such, I am attaching the transaction receipt received from Vodafone and the Account Statement from Axis Bank through which I have made the payment on Net Banking mode. This should help you to establish the errors taken at your end. This action needs to be looked into on priority and Vodafone will ensure that the internet connectivity is restored on [protected]. I have been slapped with a bill for Rs. 1994.06 [Bill no: [protected], Bill date: 06.03.15] which includes the amount already been paid and hence I am certainly not going to pay that. I insist upon making necessary corrections to the erroneous bill and furnish me a corrected and updated one so that I can make payment for the actual amount outstanding. I give you 24 hours to get this rectified, failing which I shall be compelled to put up this case with the Consumer Forum. Also, I will withdraw all my other connections and move to a better service provider. It would be pertinent to mention here, that Vodafone keeps changing my plans as per their whims and fancies without even notifying me!! Example 1- [protected] [it was a Corporate Connection as I am employed with HSBC]. The Subscription History looks like this- I have no clue as to why the Rs. 99 rental was changed to Rs. 149 without any intimation. Whereas the second number [protected] is still under the Rs. 99 plan!! Example 2- The same issue has been repeated with the third connection I have with you. [protected] was also under the Rs. 99 rental that was changed to Rs. 149 without any intimation again!! The fourth number [protected] which I use in Mumbai was also not spared and I was incorrectly charged during the last year. After exchanging couple of threatening mails that was rectified though! Please see what you can do about all this, but fix the internet issue first and foremost.

Sir I dialed 198 on the date of 8/3/15 at 10.05 pm for complaining about getting gprs signal insted of edge.The receiver was not even listening my complaint even, he was rude, miss behaving, his behaviour was very bad and he didn't gave me information.My no is [protected], I think you can get the recording too if trace with my number on above date and time. Please sir do the needfull I will be thankful to you.

I am post-paid Vodafone customer since over 3 year, never ever call to call center or their support team for normal issues but since 3rd Feb 2015 I started facing major network issue in Wazirabad, Delhi area and for same I raised multiple complaints, received a call from your network team they said it will take time to resolve so if you want then port the number and i was surprised when the same response got from your customer support officer. They openly said issue cannot resolve now and it will take few more months so it’s up to you if want to port the number. My phone is become a gaming phone while at home, without using services I am paying internet and tariff monthly rental. I am very disappointed with the kind of service you are providing.

MY cell no is [protected]. i utilize tis number for past 9 years.alas though i have suffered lot from tis useless service i have given tis number to my near and dear.hence i have forced to keep tis number with me.i have prepaid if i recharge 250 or 150 daily.tis sevice provider wrongly deducted all my at once.even i am not able to talk more than three calls after every recharging who is scoundral.take all my money whether they lead vodofone service provider or exhorbitent interst giving financier.i dont have sufficient time to drag this people to court of law.

the guy u sent for verification that guy not come to my house and he called on my number [protected] on 1st march and saying that im coming but he didnt come, then i submit complaint again on 4 march and ur vodafone executive saying that in 72 hours someone to come for verification but again didnt com plz sent somone so that my number could be on and i could use all services Regards: Ganesh Anand MO. [protected], [protected]