Vodafone India Complaints & Reviews

I had paid my bill amount by Cash as on 25/11/2014 Receipt no.GUJ938C[protected] at Vodafone Store, Udhna, Surat (Gujarat). But company still showing outstanding bill in this system and the problem is that they are stop my outgoing call again and again. I requested to Miss. Vinita Mam (Store In charge) at the Vodafone Store, Udhna, Surat but she is not taking seriously my complain. so it’s too difficult for me. i am also going to vodafone store and personally meet her but she is not proper answer me. I am also note my complain on vodafone toll free no. 198 and register my complain (comp no. 96378208 Dt. 07/03/2015) but still my problem is not solve. Note: Its very horrible experience if within two days not solve my complain so I will take legal action to vodfone company. Encl : Payment Receipt Copy

My tariff plan states Local V2V @1.2P per second and Local others @ 1.5 P per second. However, the charges are deducted @ 2P per second. Moreover the time is calculated as soon as I start dialling instead of considering the actual talk time. the company is merrily cheating me by showing one tariff plan and actually charging some other tariff plan.

Hi avinash mane, I using voidafone sim . On 3/3/2015 i having balance 98 rs. And now i check my balance it show only 20 rs. When I call customer service number (198) . Customer executive person say that dwap service is active on your mobile number. he will not refund any money. Same thing happen on Last month also some Service is activated on my mobile number reduce my balance .. For Example :- In one day a company reduce 50 rs per customer (say any service activated) 100 customer * 50 = 5000 ( per days) 5000(per days) * 360 days =1825000 amount in (per years) I show a big amount getting by this activity

Hello Sir, I really wondering about the last month billing for my Vodafone number. The amount is 693.00. Here is the actual; last month 22-Feb I had activated 250 plan for 3G internet via customer care, he said you will use the internet after confirmation message, but I cannot receive that message, again I will call to customer care and asking to them, she said already activated your plan for 750, I have question to her actually I have activated 250 plan why they activated 750 plan, she said sorry sir, he is activated wrongly without any intimation to you for this 750 plan, so I will deactivated that plan and again activate 250 plan and take a complaint for this wrong activation.(Check the complaint for that date) Again I have deactivated that plan 22-Feb night and also received deactivation message from Vodafone. Suddenly last month 28th evening, I have received call from Vodafone, you activated second time internet plan in this month, so you have charged in full amount for this internet plan. I was tell to him, she is not tell to me this type of activations charges, she is clearly telling 22-Feb to 28-Feb you only pay that day rental charges only (aprx-54). Check our recorded conversations. If she is tell how to I accept only for five days to pay 250 rupees and more This is not in a new, already faced two problems with Vodafone, so that only I am not using Vodafone internet. This is 3rd time my postpaid plan wrongly charged. I am really upset with Vodafone. Check my last year billing. I am a genuine customer with Vodafone. Why I am paying extra charges: First why the customer care wrongly activated 750 plan. And again the customer care not tell to me, if second time activate the internet plan you will charged full rental. I will pay the only 5 days rental. Check the amount of my billing Rs 172.36 and 205.36 this chargeable amount is not my problem Please again tell, please check with our conversation on 22-Feb. She is only tell to me, you will pay the only rental of 5 days (aprx-54). My Billing date is 19th, so please clear before billing date. I believe you understand my problem

Hi, My number is [protected].Telangana (Andhra pradesh) I have recharged online through vodafone site. I have processed all the steps and entered amount Rs.400rs. But unsuccessful. Bank account balance deducted but i didnt get balance.Please find an attachment with this which contains transaction statement.

Dear Sir / Madam, I feel very sorry to make a complain as my new sim taken on[protected]Sunday). I am putting the details of the my visits and conditions. I took the new sim on[protected] from Alpha Commercial Belt Vodafone authorized stores, and the verification was done within 3 hours. It was Sunday and i went to Delhi. since i talked to the verification person and he visited and meet my father who can not produce the original or duplicate as the ID proofs were with me, i requested that i will be back within 1 hour, he can re verify. The sim services were barred by the second day. The result was that my sim was not activated. The worst part was that i was not informed regarding the activation or re submitting of documents / re verification. I visited Vodafone[protected] from Alpha Commercial Belt Vodafone authorized stores, and i was told the sim request has been rejected and you need to take new sim and all the process will be treated as new request. I never took the details of the person attending the complain as I thought it was a normal problem. But in the evening the call came that you can put the old sim and the sim will be activated. don't use new sim. but sim again not activated nor verification was done. I tried calling all the customer care no on the site ( [protected],[protected] landline for the stores many times no answered even though the call was picked up. i can submit the call details of my bill if required. After waiting for a week time, I re visited[protected] from Alpha Commercial Belt Vodafone authorized stores and met Mr Amar Pratap. I discussed regarding the sim not activated, He looked into the mater and checked the sim serial no and told me your old sim will be activated, he mailed to Mr. Ram Gupta for the needful. I Discussed that the sim was closed with the two days of activation and I will get the bill for it if you can verify the address fast and activate the sim in two days i can make the call and used the un billed amount with three four days, otherwise once again there will be issue of billing as the phone was active for two days only. Since now no one has verified the address and nor the sim has been activated. at the same day i discuses regarding the reply on the customer care nos. Which could be attended. i was given two nos.[protected] Amar Pratap, [protected] Stores. i called the nos but no one picked the phone. i have send the SMS and Whatsapp message on the nos, but that also didn't helped. Till know the phone is not activated. I have kept all the documents copies at my residence. Please arrange the verification and activate the no [protected]. on every visit i have submitted the address proof copies.

From: [protected]@hotmail.com To: corporate.[protected]@vodafone.com CC: vodafonecare.[protected]@vodafone.com Subject: Billing Issues in Current Bill on Call Made on 02/02/2015 to 198 Date: Mon, 9 Mar 2015 23:23:58 +0530 Hello, Greetings ! I had made a call to the complaint team of Vodafone and requested them to change my rental plans from my next billing cycle from whatever rentals and other services charges to only Rs. 99 minimum rental plan and cancel all services as I would be probably porting my number to another service provider. I was given a confirmation by the customer service officer about the call and assured that besides the Rs. 99 rental plan, 3G and all services including 30p outgoing plan etc would be deactivated from your next billing cycle which was the 7th of February. As I check my cellphone, I do see an sms on my cellphone and check some mesg with a service registration number [protected]. So hence if you see I did not use 3G on my cellphone since I was confirmed from the call centre executive that all plans would be deactivated from your next billing cycle and as you check I then after deciding not to port from Vodafone, only on 20th February activated my 3G again and did not use 3G either till 19th February at all nor used my number as was not aware of cheating of Vodafone to keep the services activated to get cheating income for the company to boost revenues. Reversal needed of Rs. 30 charged for Local 30p outgoing Reversal needed of Rs. 394.64 charged for 3G plan 850 as I was assured that it would be deactivated from 7th February the next billing cycle. Also when the retention team had given me a call to stay back with Vodafone, they had offered me a lucrative plan to retain with Vodafone but also promised a reversal of late payment charges of 2 months of Rs. 200 + Taxes as my concern that most of the times their 24 hours machine dnt function properly and neither does the machine accept credit cards when you want to make a payment. If that is the case, I guess Vodafone is just making bogus calls and cheating customers and would either like the company or the consumer forum / Indian Government to take action against the cheater company. Today I made a call to Mr. Ashish Kumar who was not willing to transfer the call to the supervisor even though I tried to make multiple ways to have a conversation nor did he raise a complaint that the concerned supervisor was not on the call available to talk. Then I spoke to Ravindra and rasied a complaint number [protected] who in turn said that you should write an email to fasten the complaint and for the call to be heard which you had made to the agent on the 02/02/2015 to attend to your issue and also regarding the promise made by the retention team on the refund of Rs. 200 Regards, Manmeet Bhamra Cell : [protected]

I called up today for discussing my pending bill - where I stated that my bill was high... Akash talked to me in a rude manner - with ridicule in his voice - "As if he is educating an uneducated person"... I think - some policies of vodafone are not friendly to customers & it seems - your call centre people take pleasure in rubbing salt into customers wounds.. You may listen to the call recording.. When I felt the 'disrespect' in his voice - and asked him to put me on to a supervisor - he flatly refused again blocking me with unreasonable approach - even after my pushing him. And he told me - that I need to disconnect the phone & call up whosoever I need to call. For a moment, let us assume-that I was wrong... still if a customer insists - will your officers insult the customer, make them feel small. So - here is my complaint :::: 1. I have not been getting any sms alerts of the data pack getting overused. Without sms alert (which is protocol - they are overcharging me at my expense) 2. In 2 of the last 3 months, i have been excessively charged in my bill for data. 3. It is a normal query thus from my side - that beyond the data pack usage, top up pack should automatically be implemented - and charging without data plan is quite like ripping the customer's pocket - and a one sided billing option only favouring Vodafone... Rather than trying to be empathetic to my problem, Akash was continuously trying to outsmart me - which I think speaks very badly of the quality of people you have... I am thoroughly disappointed & am hoping to hear from your office on my complaint...

I am Vodafone customer with number [protected] todaytoday I Receive a misscall when I call back onon that no my balance was deducted by rs.60 I camplained about this matter with customer care they tell that the no by which miss call receive is a fake foreign no not vodafone no so we can't help you regarding this matter & amount is non refundeble So i complain it with a humble request that this is not only my problem this may be problem of several other customer So take it on seriously Thanks & regards Roshan Kumar Mishra Other no [protected]

ndecent phone calls - Complaint Hello. I m living in Bareilly, up India. I got a very indecent call from the following telephone number - [protected] Kindly take the necessary action against the caller so that he stops this kind of nuisance. Thanks, Pooja

This number [protected] calls at my number [protected] at around 8:50. Asking for nonsense things, I asked for about whom is he searching for, but haven't replied well and started talking rudely with dirty wild words. I will complaint a disturbing case on that number at police station tommorow morning. Hope Team Vodafone take some strict actions on that number, or vodafone will face this small complaint of mine with a big loss...

Hi, My mobile number [protected] has been disconnected. The stories ur customer care people say is that my previous number [protected] bill has not been paid. I have paid the bill amount on 4/3/2015. and I have sent the receipt also. But still u people keep telling that it has not been updated in the system. Im fed up listening to all ur stories. This is my official number and it should be activated immediately. I have already informed to the superiors and also im going to inform to TRAI now. Im going to take a severe action against this if my number is not active immediately

Dear Sir I recharged a amount of 250Rs on my Vodafone number [protected] .The data pack of 300mb was activated 102rs and was overwritten by 147rs 500mb plan there was a total dedudeduction of 101 rs and no reply from Vodafone customer care

i have recharged my vodafone talk time for rs 110/- today. My phone number [protected]. but the amount was not recharged. i made a complaint to the shop person he says i have done recharge but it was not recharged further he said he made a complaint and it will take 24hours to get the results. now what i have to do

I have been using Vodafone dongle for past 6 months, and I am constantly facing problem using it with my IBM Think pad (laptop). Initially I had 3GB plan for IBM professionals which I was forced to change because most of the time the connection is not established, even thought there is no signal problem. I changed the plan to 1 GB since I was not able to consume even 500 MB of the 3GB limit. The problem with Vodafone dongles are : 1. Often the connection is not established. Even if it connects once, it does not connects after disconnecting. 2. In case the connection is not established the laptop does not gracefully shutdown, as the shut down screen keeps rolling, and finally results to BLUE SCREEN error, which is very damaging. I went to Vodafone mobile store near to City Center, Salt Lake, Calcutta on 7-March-2015 around 2:00 PM, with the Vodafone dongle. The behaviour and treatment I received was very bad. The professional who was handling the Internet service, instead of correcting the problem, kept of blaming the IBM laptop and its settings that I have been using. He DID NOT EVEN TRIED TO CHECK ONCE the various configuration settings in the laptop. He only verified the information displayed in their application systems againts my dongle mobile number and said everything related to dongle are alright. Since I was not at all convinced by this reasoning, he said me that being an IBMer I know nothing in IT field. He even said "You are not working in any road side company, but in IBM, so you should be knowing so and so things" The guy kept on repeating these lines time and again to safe guard his lack of ability to give support to the problem and shrug away his responsibilities. My concern is, is this the way to handle problems faced by clients. This showed the support staff's ( engineer's ) lack of interest in solving problem and his superfluous attitude. Upon saying that I have already got the issue verified by the company's IS team quite a few time, the guy said that "I am SURE, you were not able to explain the problem with your IS team". He said this quite often and in a assertive manner. He even said, get the problem resolved by the company's IS team. Upon asking to give a demo by using another laptop, he brought a mini Samsung laptop and kept of saying that the system will be slow here. He kept on blaming the poor condition of that demo laptop to safeguard the connectivity of the Vodafone dongles. Once the connection in the demo laptop was established, I asked him to Gracefully shut down the system. Instead when the shutdown screen appear, he did not wait till the system to properly shuts down, instead he abruptly put the screen down, so as to prevent the scenario where the screen keeps on rolling. Irrespective of the client's knowledge in field of IT, or the place the client is working, the support staff is suppose to get the problem resolve. The guy should have tried to check various configuration settings instead of blaming on the client's level of knowledge, which the support staff failed to do so.

I have received call from vodafone rep. at around 1730hrs that you may talk in 30paisa/min if deduct 71 rupees. I have refused the offer during call but after our talk i have received sms that shows deduction of 71 Rs and offer activated. I tried to register a complaint but customer care did not take my complain. my cell no. is [protected]. Kindly do the needful and refund my 71 Rs which has deducted without my permission. You can check the call recorded by company during my talk with vodafone rep. at about 1730hrs (09th March'15) regarding this discussion.

I am receiving following messages from Vodafone.This is rather illegal as I have not authorized deducting money (as balance) from my account. The Vodafone customer care is non-supportive and is trying to get away by saying that these are third party deductions. I'll not let them do this cheating with me. Here are the messages: [protected] Hello! Fusion Club pack is now active on your number, as requested.This service is valid till[protected] and a 1 days rental of Rs.3 has been deducted.Your current Balance post service activation is Rs.11.581.To deactivate SMS STOP to or call 155223(toll free). Your subscription for Fusion Club pack has been renewed and Rs 45 has been deducted.The service will get renewed on[protected].To deactivate SMS STOP to or call 155223(toll free). Hello! Tiny TV service is now active on your number, as requested.This service is valid till[protected] and a 7 days rental of Rs.77 has been deducted.Your current Balance post service activation is Rs.143.857.To deactivate SMS STOP to or call 155223(toll free). [protected] Total unauthrized deduction is (3+45+77) Rs. 125.00. [protected]----

Vodafone Number: [protected] My Vodafone bill for the month of Feb-2015 has been generated and I have been charged Rs.198 as download charges for d2c_mydala_99 which I have never used or downloaded. I read the comments and posts about this. I want my money to be refunded. My customer relationship number is 1.22404672. This is a scam from Vodafone, All my friends are complaining the same. This needs to be taken care,

Dear Sir and Madam, The last three months have been unable to resolve Vodaphone call my Problem. In January, after twice complaints on customer care number that I was given a number to the message after the message is not getting my connection to my needs. Not getting the message about the bank account or office attached to the gas connection and message information. January 19 was the first Massage 1909, then again in February, the third time the message on February 25, February 27, was the message. But the issue is not resolved DND message did not come on my connection. Please take action against Vodaphone otherwise I would have approached the Consumer Forum. I am ignorant of many important message that I have lost. Vodaphone made that up. tnx & reg. Abhay mishra my mobile no [protected]

Hello, I am payal, I want to change my sim. But no one solve my problem. I visited 4 times in janak puri, again and again they told me connectivity issue..!! I am fed from this vodafone store janak puri. I want to port my number now and now dont call me again and again..this is too much!!! I want the result not the call Payal [protected]