Vodafone India Complaints & Reviews

Hi I am Vinod Kumar. A, past 4 years i am using Vodafone post paid mobile connection. Recently i have given request on 21/02/2015 to deactivate my post paid mobile connection and activate to prepaid connection, it has been completed almost 15 days still it is not deactivated. When i was given request in Bellandur branch Bangalore my request acknowledgement ID number is PKAU096463. Request had taken by Bellandur vodafone store representative his name HEMANTH. If we go any time to that Bellandur branch his (HEMANTH) behavior is not good with customer. I am wondering why vodafone is keeping like this persons in their vodafone stores. Secondly it is not first time for me, last year also i had given same request in Bellandur Branch, but it was not happened regularly I have paid my monthly bill payment. Same situation has been repeated now also. After that I have called many times to Vodafone customer care people, representatives are not responding well. If I go next year also they will do it same thing like above I do not know where should I get justice for my problem. Kindly help me on this Regards Vinod Kumar. A Mob: +91 [protected]

In the month of February, my account([protected]) have been charged Rs. 99/-, Rs. 99/- as download charges and they have mentioned website name d2c salprani looka and d2c- mydala-99 but i have not downloaded anything from these sites. This is a fraud happening from VODAFONE INDIA . I would request you to refund back the amount as early as possible.

I have no idea on what these terms are d2c_mobilart_75 wapvila_ppd d2c_mazaa_99 d2c_mydala_99 d2c_mydala_99 d2c_mazaa_99 Vodafone charged nearly Rs.800 in past two months of my bill. When I ask for justification, I got a response like they are paid site charges. I dont have any idea what that means. Then why the hell they are giving Usage limit ? I have used within my usage limit but still, Vodafone deducted money twice in JAN and FEB month bills. My mob no: +91 - [protected]

WE ARE IN SANTACRUZ AREA AND VERY SURPRISING TO KNOW THAT THERE IS POOR CONNECTIVITY FROM VODAFONE AND ITS GETTING DIFFICULT FOR US TO USE THIS SERVICE PROVIDER. THE COMPLAIN NO HAS BEEN GIVEN BUT NO ACTION IS TAKEN ON PRIORITY BASIS AND ALMOST EVERY MEMBER IS FED WITH THIS POOR SERVICE. LAST 1.5 MONTHS THE PROBLEM IS THERE AND WHEN WE CALL TO TOLL FREE THEY ARE SIMPLY TELLING OUR NETWORK TEAM WILL CONTACT AND TILL NOW NO PHONE CALL HAS COME. A SERVICE PROVIDER LIKE VODAFONE CANNOT HANDLE THE SITUATION THEN IT SHUD BETTER CLOSE DOWN. WE HAVE OTHER NEW WORK AND WE CANNNOT KEEP ON CALLING FOR THE COMPLAINS FOR THE SAME MATTER. AGAIN I AM REQUESTING TO LOOK INTO THE MATTER AND SOLVE THE NETWORK PROBLEM. THE SERVICE REQUEST NO IS [protected] BOTH POST PAID AND PREPAID CUSTOMERS ARE SUFFERED IN THE KHIRA INDL PREMISES. THE NEAR BY TOWER IS NOT WORKING I FEEL.

Dear all, i am using vodafone number [protected] from last 3 years onwards, but they are not given a best call rates, & last 6 months back i have spoken with customer care & they will given best price but now again they are changed call rates without information today i have called to customer care spoken with Mr. Akhil he his telling that it not possible to give a best price it seems. This is bad very service i am going to port the number to other company.. Regards, Bhagyashree T [protected]

I am using Vodafone for last many years. But recently I am facing problem regarding connectivity. I teach in Vasant Valley School, Vasant kunj, New delhi 110070. Vodafone offered corporate connection, and all the teachers bought it. Now there is some problem with tower in vasant kunj, New delhi. Specifically in our school there is zero connectivity. Please resolve this issue otherwise you may loose your hundreds of customers

Dear Sir, Recently i have received my post paid bill dated 21/02/2015 (for the period 21/01/15 to 20/02/15) showing the excess use of 3G data in my bill amounting to Rs. 710.14. In comply with that, last on 23rd Feb at 15.58 hrs i make contact with customer care and came to know that, last on 20th Feb (20/02/15) i have crossed my limit & use excess data of 239.81 MB. Whatever it is in fact on 20th Feb the 3G balance in my account was 942.70 MB (at 10.30 Am) not only that it was confirmed by vodafone customer care representative "Sumi Chakraborty" ( at 10.30 am on 20th Feb 2015). Also conveyed the message that, on 21st Feb 2015 1GB will be renewed. on 21st Feb 2015 i had 702.89 MB remaining in my account. i have emailed them 2 times at corporatecare.[protected]@vodafone.com & vodafonecare.[protected]@vodafone.com. my service registration number is [protected] & [protected]. but they are trying to ignore the fact. So taking consideration of the fact based on fundamental ground, i would fervently request you to make an unethical grievances conveyed to me on baseless ground with a question, why would i pay the amount which is accountable to me Regards, Satwick Adhikary Ph - [protected], [protected]

I have requested through mails, calls and chats to Vodafone to deactivate my numbers. Also having the request number. Unnecessary Vodafone is irritating me and not deactivating my numbers as I had already informed them i am out of india.so they are doing this again again and sending me bills on mail every month

Hi, I have requested to close /deactive my number on 29-dec-14, from that day onwards I am not using vodafone number and its service, still they are sending me demand notice for payment for the month of jan-15 and feb-15 to, total amount- 695. Please find below my request for closure's :(mail) Rajesh Kumar <[protected]@gmail.com> 12/29/14 to vodafonecare.ap Dear Customer care, Regret to inform you that as I have lost my sim during travel from Hyderabad to New Delhi, I am requesting you to disconnect/close my service with Vodafone ASAP . Please find the below register details of my with Vodafone service : Name - Rajesh Kumar Behera Vodafone Number - [protected] Email Id- [protected]@apollohospitals.com Please let me know for any further queries. Thanks & Regards [protected][protected] Still they send me demand notice today, below is details: Name : Mr. RAJESH KUMAR BEHERA Mobile No : [protected] Account Number : 1.90407377 Balance : 695/- Dear Sir, You have been our esteemed customer. We take pride in being able to serve you and have always strived to serve you better. 1. You are a subscriber of our cellular mobile network and you have been assigned, Account Number, Mobile Number and you have been using our cellular network. 2. You have been utilizing our cellular network and your outstanding amount due is Rs. 695/- of your Vodafone cellular number as on date. 3. If the said amount of Rs.695/- is not paid within 5 days of receipt of this demand notice, we will be forced to file appropriate legal proceedings against you as deemed appropriate, for having utilized our cellular network and defaulting to clear the said sum of Rs.695/-. We have tried to contact you over the past several days through several means to request you for the payment due. Unless you have already made the payment, kindly take out a couple of minutes to write a cheque OR money immediately and call the below number during business hours to have it collected. We understand that you would not like us to take any legal action; we too do not like to take legal action against our customers. However, would you not agree that one needs to pay on time for the services used by one? For any clarification or any enquiry in regard to the outstanding on your account you can contact: SHARUK on Mobile no [protected] Contact Mail id legal.[protected]@vodafone.com . PL REPLY WITH STATUS AND ALSO PROVIDE YOUR PRESENT CONTANCT NO. If you are not able to reach me OR Busy, please SMS I your Old default Vodafone mobile #and we will get back to you. Please ignore if already paid. Yours faithfully, For Vodafone South Limited CREDITS AND COLLECTIONS. You can make the payment through the following options immediately (1) Through online. Via CITI BANK OR ICICI BANK or registrar a a/c in VISABILLPAY .COM Below is the procedure use this facility: * Log on to the Bank's Website * Log in to the Payment section * Log in to Vodafone payments * Enter the Vodafone Account Number (Account number to be entered without Decimals) and submit the same (2) WSS (Web self Service) with the following banks. Login to www.Vodafone.in for WSS & the respective bank site for online payment (3) Self Service Kiosks which are accessible 24 hours of the day 365 days of the year (4) You can ask some of your Friend/Relative to make the payment in any Vodafone Store anywhere in India. By Cash/Credit Card towards your Vodafone A/c # mentioned above only. (5) Also you can send the DD to the following address mentioned below. The DD Should be sent in favor of Vodafone A/c # mentioned above only. [protected][protected][protected][protected][protected] Please help me on this as I believe its not the way to loot the customers money. Regards Rajesh

DEMAND NOTICE DATED: 03.03.2015 Name : Mr. RAJESH KUMAR BEHERA Mobile No : [protected] Account Number : 1.90407377 Balance : 695/- Dear Sir, You have been our esteemed customer. We take pride in being able to serve you and have always strived to serve you better. 1. You are a subscriber of our cellular mobile network and you have been assigned, Account Number, Mobile Number and you have been using our cellular network. 2. You have been utilizing our cellular network and your outstanding amount due is Rs. 695/- of your Vodafone cellular number as on date. 3. If the said amount of Rs.695/- is not paid within 5 days of receipt of this demand notice, we will be forced to file appropriate legal proceedings against you as deemed appropriate, for having utilized our cellular network and defaulting to clear the said sum of Rs.695/-. We have tried to contact you over the past several days through several means to request you for the payment due. Unless you have already made the payment, kindly take out a couple of minutes to write a cheque OR money immediately and call the below number during business hours to have it collected. We understand that you would not like us to take any legal action; we too do not like to take legal action against our customers. However, would you not agree that one needs to pay on time for the services used by one? For any clarification or any enquiry in regard to the outstanding on your account you can contact: SHARUK on Mobile no [protected] Contact Mail id legal.[protected]@vodafone.com . PL REPLY WITH STATUS AND ALSO PROVIDE YOUR PRESENT CONTANCT NO. If you are not able to reach me OR Busy, please SMS I your Old default Vodafone mobile #and we will get back to you. Please ignore if already paid. Yours faithfully, For Vodafone South Limited CREDITS AND COLLECTIONS. You can make the payment through the following options immediately (1) Through online. Via CITI BANK OR ICICI BANK or registrar a a/c in VISABILLPAY .COM Below is the procedure use this facility: * Log on to the Bank's Website * Log in to the Payment section * Log in to Vodafone payments * Enter the Vodafone Account Number (Account number to be entered without Decimals) and submit the same (2) WSS (Web self Service) with the following banks. Login to www.Vodafone.in for WSS & the respective bank site for online payment (3) Self Service Kiosks which are accessible 24 hours of the day 365 days of the year (4) You can ask some of your Friend/Relative to make the payment in any Vodafone Store anywhere in India. By Cash/Credit Card towards your Vodafone A/c # mentioned above only. (5) Also you can send the DD to the following address mentioned below. The DD Should be sent in favor of Vodafone A/c # mentioned above only. Please confirm the payment Transaction details immediately to deactivate or reactivation your number. As I have already send mail eariler to disconnect my number in the month of Dec-14, below is the mail : [protected] Forwarded message[protected] From: Rajesh Kumar <[protected]@gmail.com> Date: Mon, Dec 29, 2014 at 12:03 PM Subject: Close/ Disconnect my Service - [protected] To: vodafonecare.[protected]@vodafone.com Dear Customer care, Regret to inform you that as I have lost my sim during travel from Hyderabad to New Delhi, I am requesting you to disconnect/close my service with Vodafone ASAP . Please find the below register details of my with Vodafone service : Name - Rajesh Kumar Behera Vodafone Number - [protected] Email Id- [protected]@apollohospitals.com Please let me know for any further queries. Thanks & Regards

dear sir/madam, i had been to vodafone store on 24th feb 2015, on for change of plan for my postpaid number [protected] from monthly rental of Rs.149/- to Rs. 299/-. i was told that the request shall be forwarded immediately but my request is not forwarded yet and the the service boy is saying that they dont have connectivity since that day. it is 7th day today that i am not attended for my upgrading request. Nor do they attend my phone calls for the same. when i went today asking why did they not pick up the call, they said they were too busy with the other customers and forgot to call me back when i had 6 times in the same day. after changing my connection from bsnl to vodafone i am getting a feeling of regret for the same. after being ignored for almost 7 days, I am planning to port my number to idea service provider along with 11 other vodafone connection of my family members and friends. it is so frustrating state for me to know that vodafone is no more interested in providing such a small customer. thank you for your service untill now. regards ramesh barve

I had visited the Vodafone Gallery Thane Naupada, But there was least co-operation from their side. Since it is CP account they are asking for Company's approval of below mentioned signatories whom I am not aware of. I have left the company long back. I was ready to provide the copy of relieving letter but your staff was stick to only one requirement i.e. approval. Anyhow I am paying the unaffordable bills till now and on what basis I do not have the right to change my plans from postpaid to prepaid retaining my original number, for which they asking Company's approval who is not in picture for so many years. I told your staff that I will not pay the dues and They replied don't pay, your number will get suspended. This is how you do customer service. I also mailed to RBS but no response from their side as well.As the authorised signatory which I found are the IT team rather than HR or Accounts team. I paid for so many years since 2010 from my pocket as reminders and bills for payment were addressed to me for payment. Company is not aware of as well, as even after NPA account the reminders were sent to me only and not Company for payment. I was unaware that Vodafone has linked my account to CP account, which I came to know when I visited their Gallery in Thane last month for modification of plan.They are telling me don;t pay but they are not claiming payment from Company as well, so at the end when the bill amount gets accumalated to larger amount they will ask me to pay else suspend my number which I do not want to get so.

Its been years I am complaining about the network at my home place. I do not have any signal at home and always need to keeep the mobile outside windows for recieveing any call or messages. For your reference please find the complaint no which i could only find now. Complaint no: [protected] Every time I call you and a person keep saying it will be resolved in 4 days but I am still waiting for those days to come, kindly please resolve the issue.

Respected sir my mobile no is [protected].i m a customer of vodafone.my balance deducted of march-3-2015 something about rs 99 automatically.i have not get any information msg or call about this.they deduct money out of it with false excuses.this is the worst customer care i have seen.kindly take the appropriate action and plz refund my balance regard, shashi yadav

mob no : [protected]
date:[protected]
time: 20:13:48
txn id: S56913087
amount: 399.00

Paid Internet Recharge for Rs 399/- as displayed on freecharge app but customer care centre is now stating that it is for BLACKBERRY cellphone.

please refund my amount in my account.As per details given.

Regards
[protected]

Your letter dated 15-10-14 was received by me on 31-10-14. At the outset I wish to inform you that I have not applied for the above mentioned mobile nos. Surprising and shocked how it was issued in my name when I have not applied
On 8-8-14 I received Vodafone bill for the above mentioned no. All these mobile no have the same address details and it looks that the all these no is issued at the same time. It was shocking for me as I have not applied for theses mobile no.
I visited the Vodafone store at Lower Parel-Peninsula. Met the store manager Sarita and discussed with her regarding the bill received by me for the above no which I have never applied. She checked her system in my presence and informed me that the verification report was negative for all the numbers. How a mobile connection can be activated if the verification report is negative also how it can be activated without waiting for the verification report. She assured me that she will investigate the matter and revert back to me
On the mobile bills my name is mentioned and it is also mentioned Axis bank[protected]. The address mentioned is also not proper. I don’t work for axis bank and have never worked for Axis Bank. I have my own business
It is a normal procedure that I.D verification of the applicant is checked before processing the application. It looks no such care was taken before processing the application. It looks that person processing the application at Vodafone and the applicant have acted in collusion to cheat me
Sarita the Store Manager at Peninsula lower Parel did not revert back to me. Instead one MR Amit patel- Sr team manager Corporate Sale of Interactive marketing (associate of Vodafone) called me up regarding the Mobile bills. He informed me that he is investigating the matter. Around 11-8-14 he visited our office at Dadar (w). He was himself surprised how this connection was issued when the document and I.D was not verified and also the verification report was negative. He said that he will investigate the matter and revert back to me. On 12-8-14 Mr. Amit sent a picture of one Mr. Mukesh who he said was working for Airtel at their Andheri office and checked with me whether I knew him. I replied that I do not know Mr. Mukesh.
Around Jan/Feb 2014 we had ported out of Vodafone to Airtel. We were a customer of Vodafone for 3-4 years holding the following no [protected]/[protected]/[protected]. While porting out I had submitted the passport copy and my photograph to Air tel
Around mid-September Mr. Amit called me up and requested that I visit their office as they have been able to get hold of Mr. Mukesh who he said has applied for mobile no on my name and forged my signature. During my visit to their office I also met Mr. Sunil who is a senior of Mr. Amit. He was also apprised about the complete incident. They had called me to verify and confirm whether I knew Mr. Mukesh. I informed them that I did not know Mr. Mukesh and have never met him before. They then informed me that they will deal with him and recover the bill amount and requested me to leave.
After this there was no communication from Mr. Amit. On 7-10-14 I called Mr. Amit to enquire the progress on the matter. He informed me that Mr. Mukesh was in the hospital and that they are making efforts to recover the money from the family.
When all this action is in progress I suddenly receive a letter from your office asking me to pay up the bill failing which legal proceeding will be initiated against me. Pl notes that I have not applied for the above mobile no’s and hence I am not responsible for bill payment of the same. Vodafone should have taken due diligence and care before processing the application and giving the connection. The dynamic credit limit on each of the no is only Rs 500. All call have been made on 29-7-14 between 22-.29.28 to 23.42.38(time) and they are all I.S.D call made to the same country. I cannot be held responsible for the lapse committed by Vodafone
contact details-mayank kothari mob [protected] e.[protected]@gmail.com

I went to a vodafone store in girish park kolkata for a service addition to my no but there was a serious misbehaviour done my the sales executive santosh singh and the store manager saurabh upadhyay so i wrote about it to look upon the matter and take necessary action against the sales executives and thethe store manager

Hello, I reside in Sector-62, Noida, UP. Pin:201301. Since few months the network of Vodafone in my area has gone bad to worse. We are not able to make calls to any one & people who are calling us are complaining that our phones are always unreachable. All the residents are feeling harassed by this issue. Would request you to look in to this matter on urgent basis.

Dear sir/madam,


This is to inform you that, i have a postpaid connection of
Vodafone, i have converted two no, .’s of my prepaid no, . Idea to vodafone on 26th
Feb 2015.& executive already colllect all the required id & address proof
Regarding this along with rs.500/-. And he ensure me that it will be converted
Into postpaid connection within 72hrs but till date it will not converted. When
Today i was called on executive ms . Sweta – [protected], who called me
Reagarding the no, . Portebility today she not picked phone call & mr. Sahil
Picked call, and he told me that no, . Will converted into 7 working days, &
We talk very badly & cut my call, & after that i was called on same no.
I, e, [protected]. Kindly resolve my issue & provide justification.

My number is [protected] of VODAFONE. I received my bill today and shocked to see the Internet usage of Rs. 26000/- and total billing amount of Rs.32105.40. Please look in to the matter and revert us ASAP. Regards, Vipul Bhardwaj [protected]