Vodafone India Complaints & Reviews

I am a Vodafone prepaid customer i had a deduction of 30 rs on 4th march 2015. When i talked to a representative about this he didn't give me a satisfactory answer saying that it is about opening a chargeable site...if i opened that site than send me link and this of deduction are occurring often Hope your positive and quick response

Hi, I have submitted several complaints regarding my vodafone postpaid num [protected]. I am not getting any services in US, inspite of paying bills and activating international roaming. I am not getting any response from them and this is a huge problem for me because I need this number active for my internet transactions. Regards, Aastha

Dear Team I have one vodafone number [protected]. It was not in use since few months because i was not in town. Now they recycled that number and it has allotted to another customer. Because of that policy i am facing lot of issues and also loss in business. Now they are not giving my number back so i want compensation for same. I sent mail to CEO of vodafone also but no any revert till. So kindly resolve my complaint.

I am a Vodafone prepaid customer i have deduction of 29 rs on 28th February 2015. When i talked to a representative about this he didn't give me a satisfactory answer saying that it is about opening a chargeable site...if i opened that site than send me link and this of deduction are occurring often Hope your positive and quick reply Mobile no:[protected] Email id:[protected]@gmail.com & [protected]@yahoo.com

I have vodafone postpaid connection o[censored].P. East for past 6 month and having a monthly plan of 399rs. from the last few month i have too travel to various states, So i activated roaming free services of 75rs. Even though i avail this services vodafone has charged me for incoming calls. As per the conversation i had with the customer care executive they prompt me that i might not be changing my home network. but i have been doing the manually regularly ever since i left my home state.I am forwarding you two file in first i select the network manually after some time it automatically convert to other.So, this is not the my fault . Pls do the needful for this. [protected]

I had purchased a vodafone dongle on 16th January, 2015 from M/s. Lakshmi Telecom (by authorised vodafone mini store of 2, avenue north, Santoshpur, Kolkata-700075) . The dongle account number is [protected]. I had used the dongle for a single day after purchase and there after I find no network. I have complaint about this to the retailer a several times but in vain. I have even complained on 20th February, 2015 and they inform me that they will resolve the same at my house (address-189/1, Santoshpur Avenue, Kolkata-700075) but they didnt turn up. I called up the customer care and complained about the problem. They say that the same would be resolved within the end of February but still the problem persists. I am a female customer and my husband stays out of station. Its really important to me but your company has harrassed me several times. Take immediate actions within 7 days else refund me the money and take back my dongle, or I would be compelled to take some legal actions. Hope you would look forward to the goodwill of your company and serve me as soon as possible. Sampa Sinha [protected]

I am a vodafone user with mobile# [protected]. I was surprised and shocked when I saw my current bill(Feb 2015) which suggests that my data usage exceeds my limit. When I looked at the bill details closely, I could see that you guys are charging me for data usage of ~240MB which was from 24/02/15-22:10:32 to 24/02/15-23:07:45. How can I download 240MB in that time ? Are Vodafone giving bandwidth which allows a person to download 240MB in a min. I looked in to more details about other entries and I can see that there are charges for 4MB download in two secs.Technically that's not possible and I think there is issue in the vodafone system which is overcharging millions of people like this. I have discussed this issue with customer care but they are not able to help me. I want you guys to look at my issue and rectify the bill ASAP. Cheers, Kapil

I am a customer of vodafone india since 2008, today on 04th March'15, i have been charged Rs71/- for a bonus offer which i didn't requested. When i called their customer support just after 10 mins after service activation they said you have dialed no that's why service is activated, i said i don't want such services you plz deactivte it and give my deducted Rs71/- to me then they said you won't get your balance back once it's deducted i said you give me a proof that i have requested service then they didn't replied anything.

Hi I am Vinod Kumar. A, past 4 years i am using Vodafone post paid mobile connection. Recently i have given request on 21/02/2015 to deactivate my post paid mobile connection and activate to prepaid connection, it has been completed almost 15 days still it is not deactivated. When i was given request in Bellandur branch Bangalore my request acknowledgement ID number is PKAU096463. Request had taken by Bellandur vodafone store representative his name HEMANTH. If we go any time to that Bellandur branch his (HEMANTH) behavior is not good with customer. I am wondering why vodafone is keeping like this persons in their vodafone stores. Secondly it is not first time for me, last year also i had given same request in Bellandur Branch, but it was not happened regularly I have paid my monthly bill payment. Same situation has been repeated now also. After that I have called many times to Vodafone customer care people, representatives are not responding well. If I go next year also they will do it same thing like above I do not know where should I get justice for my problem. Kindly help me on this Regards Vinod Kumar. A Mob: +91 [protected]

In the month of February, my account([protected]) have been charged Rs. 99/-, Rs. 99/- as download charges and they have mentioned website name d2c salprani looka and d2c- mydala-99 but i have not downloaded anything from these sites. This is a fraud happening from VODAFONE INDIA . I would request you to refund back the amount as early as possible.

I have no idea on what these terms are d2c_mobilart_75 wapvila_ppd d2c_mazaa_99 d2c_mydala_99 d2c_mydala_99 d2c_mazaa_99 Vodafone charged nearly Rs.800 in past two months of my bill. When I ask for justification, I got a response like they are paid site charges. I dont have any idea what that means. Then why the hell they are giving Usage limit ? I have used within my usage limit but still, Vodafone deducted money twice in JAN and FEB month bills. My mob no: +91 - [protected]

WE ARE IN SANTACRUZ AREA AND VERY SURPRISING TO KNOW THAT THERE IS POOR CONNECTIVITY FROM VODAFONE AND ITS GETTING DIFFICULT FOR US TO USE THIS SERVICE PROVIDER. THE COMPLAIN NO HAS BEEN GIVEN BUT NO ACTION IS TAKEN ON PRIORITY BASIS AND ALMOST EVERY MEMBER IS FED WITH THIS POOR SERVICE. LAST 1.5 MONTHS THE PROBLEM IS THERE AND WHEN WE CALL TO TOLL FREE THEY ARE SIMPLY TELLING OUR NETWORK TEAM WILL CONTACT AND TILL NOW NO PHONE CALL HAS COME. A SERVICE PROVIDER LIKE VODAFONE CANNOT HANDLE THE SITUATION THEN IT SHUD BETTER CLOSE DOWN. WE HAVE OTHER NEW WORK AND WE CANNNOT KEEP ON CALLING FOR THE COMPLAINS FOR THE SAME MATTER. AGAIN I AM REQUESTING TO LOOK INTO THE MATTER AND SOLVE THE NETWORK PROBLEM. THE SERVICE REQUEST NO IS [protected] BOTH POST PAID AND PREPAID CUSTOMERS ARE SUFFERED IN THE KHIRA INDL PREMISES. THE NEAR BY TOWER IS NOT WORKING I FEEL.

Dear all, i am using vodafone number [protected] from last 3 years onwards, but they are not given a best call rates, & last 6 months back i have spoken with customer care & they will given best price but now again they are changed call rates without information today i have called to customer care spoken with Mr. Akhil he his telling that it not possible to give a best price it seems. This is bad very service i am going to port the number to other company.. Regards, Bhagyashree T [protected]

I am using Vodafone for last many years. But recently I am facing problem regarding connectivity. I teach in Vasant Valley School, Vasant kunj, New delhi 110070. Vodafone offered corporate connection, and all the teachers bought it. Now there is some problem with tower in vasant kunj, New delhi. Specifically in our school there is zero connectivity. Please resolve this issue otherwise you may loose your hundreds of customers

Dear Sir, Recently i have received my post paid bill dated 21/02/2015 (for the period 21/01/15 to 20/02/15) showing the excess use of 3G data in my bill amounting to Rs. 710.14. In comply with that, last on 23rd Feb at 15.58 hrs i make contact with customer care and came to know that, last on 20th Feb (20/02/15) i have crossed my limit & use excess data of 239.81 MB. Whatever it is in fact on 20th Feb the 3G balance in my account was 942.70 MB (at 10.30 Am) not only that it was confirmed by vodafone customer care representative "Sumi Chakraborty" ( at 10.30 am on 20th Feb 2015). Also conveyed the message that, on 21st Feb 2015 1GB will be renewed. on 21st Feb 2015 i had 702.89 MB remaining in my account. i have emailed them 2 times at corporatecare.[protected]@vodafone.com & vodafonecare.[protected]@vodafone.com. my service registration number is [protected] & [protected]. but they are trying to ignore the fact. So taking consideration of the fact based on fundamental ground, i would fervently request you to make an unethical grievances conveyed to me on baseless ground with a question, why would i pay the amount which is accountable to me Regards, Satwick Adhikary Ph - [protected], [protected]

I have requested through mails, calls and chats to Vodafone to deactivate my numbers. Also having the request number. Unnecessary Vodafone is irritating me and not deactivating my numbers as I had already informed them i am out of india.so they are doing this again again and sending me bills on mail every month

Hi, I have requested to close /deactive my number on 29-dec-14, from that day onwards I am not using vodafone number and its service, still they are sending me demand notice for payment for the month of jan-15 and feb-15 to, total amount- 695. Please find below my request for closure's :(mail) Rajesh Kumar <[protected]@gmail.com> 12/29/14 to vodafonecare.ap Dear Customer care, Regret to inform you that as I have lost my sim during travel from Hyderabad to New Delhi, I am requesting you to disconnect/close my service with Vodafone ASAP . Please find the below register details of my with Vodafone service : Name - Rajesh Kumar Behera Vodafone Number - [protected] Email Id- [protected]@apollohospitals.com Please let me know for any further queries. Thanks & Regards [protected][protected] Still they send me demand notice today, below is details: Name : Mr. RAJESH KUMAR BEHERA Mobile No : [protected] Account Number : 1.90407377 Balance : 695/- Dear Sir, You have been our esteemed customer. We take pride in being able to serve you and have always strived to serve you better. 1. You are a subscriber of our cellular mobile network and you have been assigned, Account Number, Mobile Number and you have been using our cellular network. 2. You have been utilizing our cellular network and your outstanding amount due is Rs. 695/- of your Vodafone cellular number as on date. 3. If the said amount of Rs.695/- is not paid within 5 days of receipt of this demand notice, we will be forced to file appropriate legal proceedings against you as deemed appropriate, for having utilized our cellular network and defaulting to clear the said sum of Rs.695/-. We have tried to contact you over the past several days through several means to request you for the payment due. Unless you have already made the payment, kindly take out a couple of minutes to write a cheque OR money immediately and call the below number during business hours to have it collected. We understand that you would not like us to take any legal action; we too do not like to take legal action against our customers. However, would you not agree that one needs to pay on time for the services used by one? For any clarification or any enquiry in regard to the outstanding on your account you can contact: SHARUK on Mobile no [protected] Contact Mail id legal.[protected]@vodafone.com . PL REPLY WITH STATUS AND ALSO PROVIDE YOUR PRESENT CONTANCT NO. If you are not able to reach me OR Busy, please SMS I your Old default Vodafone mobile #and we will get back to you. Please ignore if already paid. Yours faithfully, For Vodafone South Limited CREDITS AND COLLECTIONS. You can make the payment through the following options immediately (1) Through online. Via CITI BANK OR ICICI BANK or registrar a a/c in VISABILLPAY .COM Below is the procedure use this facility: * Log on to the Bank's Website * Log in to the Payment section * Log in to Vodafone payments * Enter the Vodafone Account Number (Account number to be entered without Decimals) and submit the same (2) WSS (Web self Service) with the following banks. Login to www.Vodafone.in for WSS & the respective bank site for online payment (3) Self Service Kiosks which are accessible 24 hours of the day 365 days of the year (4) You can ask some of your Friend/Relative to make the payment in any Vodafone Store anywhere in India. By Cash/Credit Card towards your Vodafone A/c # mentioned above only. (5) Also you can send the DD to the following address mentioned below. The DD Should be sent in favor of Vodafone A/c # mentioned above only. [protected][protected][protected][protected][protected] Please help me on this as I believe its not the way to loot the customers money. Regards Rajesh

DEMAND NOTICE DATED: 03.03.2015 Name : Mr. RAJESH KUMAR BEHERA Mobile No : [protected] Account Number : 1.90407377 Balance : 695/- Dear Sir, You have been our esteemed customer. We take pride in being able to serve you and have always strived to serve you better. 1. You are a subscriber of our cellular mobile network and you have been assigned, Account Number, Mobile Number and you have been using our cellular network. 2. You have been utilizing our cellular network and your outstanding amount due is Rs. 695/- of your Vodafone cellular number as on date. 3. If the said amount of Rs.695/- is not paid within 5 days of receipt of this demand notice, we will be forced to file appropriate legal proceedings against you as deemed appropriate, for having utilized our cellular network and defaulting to clear the said sum of Rs.695/-. We have tried to contact you over the past several days through several means to request you for the payment due. Unless you have already made the payment, kindly take out a couple of minutes to write a cheque OR money immediately and call the below number during business hours to have it collected. We understand that you would not like us to take any legal action; we too do not like to take legal action against our customers. However, would you not agree that one needs to pay on time for the services used by one? For any clarification or any enquiry in regard to the outstanding on your account you can contact: SHARUK on Mobile no [protected] Contact Mail id legal.[protected]@vodafone.com . PL REPLY WITH STATUS AND ALSO PROVIDE YOUR PRESENT CONTANCT NO. If you are not able to reach me OR Busy, please SMS I your Old default Vodafone mobile #and we will get back to you. Please ignore if already paid. Yours faithfully, For Vodafone South Limited CREDITS AND COLLECTIONS. You can make the payment through the following options immediately (1) Through online. Via CITI BANK OR ICICI BANK or registrar a a/c in VISABILLPAY .COM Below is the procedure use this facility: * Log on to the Bank's Website * Log in to the Payment section * Log in to Vodafone payments * Enter the Vodafone Account Number (Account number to be entered without Decimals) and submit the same (2) WSS (Web self Service) with the following banks. Login to www.Vodafone.in for WSS & the respective bank site for online payment (3) Self Service Kiosks which are accessible 24 hours of the day 365 days of the year (4) You can ask some of your Friend/Relative to make the payment in any Vodafone Store anywhere in India. By Cash/Credit Card towards your Vodafone A/c # mentioned above only. (5) Also you can send the DD to the following address mentioned below. The DD Should be sent in favor of Vodafone A/c # mentioned above only. Please confirm the payment Transaction details immediately to deactivate or reactivation your number. As I have already send mail eariler to disconnect my number in the month of Dec-14, below is the mail : [protected] Forwarded message[protected] From: Rajesh Kumar <[protected]@gmail.com> Date: Mon, Dec 29, 2014 at 12:03 PM Subject: Close/ Disconnect my Service - [protected] To: vodafonecare.[protected]@vodafone.com Dear Customer care, Regret to inform you that as I have lost my sim during travel from Hyderabad to New Delhi, I am requesting you to disconnect/close my service with Vodafone ASAP . Please find the below register details of my with Vodafone service : Name - Rajesh Kumar Behera Vodafone Number - [protected] Email Id- [protected]@apollohospitals.com Please let me know for any further queries. Thanks & Regards

dear sir/madam, i had been to vodafone store on 24th feb 2015, on for change of plan for my postpaid number [protected] from monthly rental of Rs.149/- to Rs. 299/-. i was told that the request shall be forwarded immediately but my request is not forwarded yet and the the service boy is saying that they dont have connectivity since that day. it is 7th day today that i am not attended for my upgrading request. Nor do they attend my phone calls for the same. when i went today asking why did they not pick up the call, they said they were too busy with the other customers and forgot to call me back when i had 6 times in the same day. after changing my connection from bsnl to vodafone i am getting a feeling of regret for the same. after being ignored for almost 7 days, I am planning to port my number to idea service provider along with 11 other vodafone connection of my family members and friends. it is so frustrating state for me to know that vodafone is no more interested in providing such a small customer. thank you for your service untill now. regards ramesh barve

I had visited the Vodafone Gallery Thane Naupada, But there was least co-operation from their side. Since it is CP account they are asking for Company's approval of below mentioned signatories whom I am not aware of. I have left the company long back. I was ready to provide the copy of relieving letter but your staff was stick to only one requirement i.e. approval. Anyhow I am paying the unaffordable bills till now and on what basis I do not have the right to change my plans from postpaid to prepaid retaining my original number, for which they asking Company's approval who is not in picture for so many years. I told your staff that I will not pay the dues and They replied don't pay, your number will get suspended. This is how you do customer service. I also mailed to RBS but no response from their side as well.As the authorised signatory which I found are the IT team rather than HR or Accounts team. I paid for so many years since 2010 from my pocket as reminders and bills for payment were addressed to me for payment. Company is not aware of as well, as even after NPA account the reminders were sent to me only and not Company for payment. I was unaware that Vodafone has linked my account to CP account, which I came to know when I visited their Gallery in Thane last month for modification of plan.They are telling me don;t pay but they are not claiming payment from Company as well, so at the end when the bill amount gets accumalated to larger amount they will ask me to pay else suspend my number which I do not want to get so.