Vodafone India Complaints & Reviews

This is in reference to my mobile phone connection with Vodafone India. My billing cycle end on 2nd of every month. When I called Vodafone( talked to Customer Service person : Aman Sethi)on the 3rd of the month to change the plan, which is the first day of my Monthly cycle, I was being told that I have to pay full charges for the previous monthly plan as well as the new plan that I am asking for. When I wants to clarify the reason for this, the response received was that I should have called a day before if I wanted this.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> This is complete extortion on the part of Vodafone India, where the charges are collected for services that the customer has not even used. All my requests to speak to a supervisor at Vodafone has fell on deaf ears(To top it all I was placed on hold for approx 20min, in the hope that I will hang up eventually).

Hi, I noticed that for this month Vodafone chharged INR 401 for some fake download service even I am not aware for this. It's really cheated to the custeomers. Fake download includes d2c_vceservice_gom (INR 99/- ), sf_tinytvw_w_77(INR 77/-) for two times, d2c_mydala_99(INR 99/-) and wapvilla_ppd(INR 49/-). I don't know how this comes to my plan. Please take care this and I request to Vodafone waive this amount because I am not asked them to activate this services. My Contact no is [protected].

I'm Safwan here, this concern is regarding my vodafone post paid number [protected]. I'm facing the network issue from last six months onwards. I have given complain more than 20times nobody is there to resolve my problem, here banglore no one has initiative to rectify this concern, they are spoiling Vodafone Goodwill. Very pathatic service!!! If They couldn't solve a small concern i didn't understand how they going to solve mager complaints??!! They don't have interest to solve customer complaints. I think they don't bother about customer satisfaction.. I'm least unsatisfied now. I kindly requesting you to do the needful. Thank you

Dear Sir, Myself Jit Mondal, mob no- [protected]. I am a Vodafone user and vodafone cut my account balance intentionally on 01.03.2015 at 09:08 pm. This is not only the first time that it happen. It happened three to four times before. On 01.03.2015 Vodafone cut Rs. 45.00 for the Value Added Service. But honestly I did not send any request to activate Value Added Service. Then I called to customer care and the executive told me that I activate pop up message during surfing Internet. But no pop up message are shown in my mobile browser and I understand the importance of pop up message. Vodafone cut my balance many times when in my account have more than 20 Rs balance. Please help me sir. Thanking you & Regards Jit Mondal

sir, following transation I did through sbi cr card for on line recharge 1. 299 on 17 feb 15 amount debited no recharge. 2. 299 on 18 feb 15 debited no recharge 3.299 on 18 feb 15. debited. rechaarge success complaint. 17 feb rs 299 and 18 feb 299 not yet cr to my cr card a/c

I have visited local Vodafone centre on 13/02/2015 to get information related to International roaming, its charges and network availability at Indonesia. Officer of Vodafone explained all the information I.e. International roaming activation process, network availability and charges. She told me Vodafone has their network in Bali, Indonesia in the name of Hutch and I can access their network by registering my cell in that network. To reduce call charges they asked me to activate international roaming terrif costing Rs. 673 for 7 days. I have taken the plan and Vodafone charged me said amount. But when I reached Bali, Indonesia, there is no Hutch network (Screen shot attached for ref. for available networks) and available networks XL, INDOSAT, TELKOMSEL and 3 were not allowing me to access their network. It was horrible condition for me that in unknown place I didn't had any connectivity with me to get in touch with my family members. I was suffered for almost full day to get local SIM there. These condition made due to non availability of network of Vodafone and wrong guidance of their officer by keeping me in dark. They just wanted to earn the money without serving me. After coming back to India I have discussed in customer care of Vodafone regarding refund of my money. They have checked that I had not made any call, SMS or data using during my stay at Bali (16/02/2015 to 21/02/2015), this was confirmed by their customer care executive. In spite of resolving my problem customer care executive had misbehaved and disconnected the call. Requesting to refund the deducted amount for which services not provided with suitable damage compensation.

Hello My name is Sanju Das .My mobile number is [protected]. I have requested for port out but the retention team promised me a better deal in which I would get 500 MB 3g data effective the current month .But when I get my bill the used mobile data was charged and my bill was too high.I was asked to pay but I denied as it was to be waived off . So I request you to look into the matter and I will not pay bill until it is resolved . Thank you Sanju Das

Hi, I am an employee in IT MNC in Jaipur. Recently I applied for a postpaid sim from Vodafone under CUG. I gave my address where I live. but these guys from Vodafone, they gave a negative mark to my address I don't know for what reason. I am living at the address for last 1 and half years, however, these guys marked my address negative. The guy called to confirm my address and come at home. I told him that I would not be able to meet him on this particular day because I and my wife we both are working, and told him to come at a later date on specific time. However, this intelligent guy didn't come to my address on this particular day and time and then marked the address negative again without even coming there. I gave an alternate address, for which again this guy did a negative without even coming there. I have never had this trouble with Airtel when I got issued 2 of its sym connections. Now, I hate Vodafone completely and would not ever want to use it. But for now, I would want an answer from Vodafone why would they mark an address negative when a person is still living there. Do u have any sense, Vodafone?

If you really want to experience "worst customer support services" pls reach out to Vodafone customer support. I have been using Vodafone for more than 5 years and today I am seeing the customer service at all time low. This is not based on just one or two instances. I have been interacting with them through emails and phone for few issues. While email support team do not understand the issue and provide generic responses, voice support team is rude and they are smart not to raise service request for those calls where they talk in a rude way. Today I made a call to 198 at 3.42PM for a simple request. I wanted to get soft copy of my mobile bill which I couldnt get after reaching to email support team twice. The customer support executive spoke in a rude way and disconnected the call. I think they should learn a lot from Amex customer support who is the very best when it comes to handling customers. They are polite, to the point and knowledgeble to resolve customer issue with just one call.

Hi Team, I am one of the frustrated and irate customer of your postpaid and customer service, I had received a bill for the month of Jan’15 to my surprise they had charged me for internet stating “Chargeable Sites surfing and Downloading” though I have unlimited plan for data. I enquired this in Vodafone Store @ Seshadripuram on this explaining when I have unlimited data plan how can someone charge me stating I had surfed “Chargeable Websites”, when I asked them why was it not mentioned when I took the plan nor it is anywhere detailed which sites are chargeable – None has any answer other than repeating the same and the store Manager “Syed” behaved so rudely to an extent he said “if you are not happy then you can quit the services” nevertheless it was a stupid and cheeky way of charging customers. I reported to the Customer Service team and they advised me that they have raised a request on the same, I did not receive any notification either. I had told the Store Manager and Customer Service Team that I am not going to pay the bills until the issue is fixed. After all this the worst was my Outgoing call was barred. No one is bothered to call me back yet, in next few days if I did not receive any solution for this and proper action against the customer service team and Store Manager I may need to quit Vodafone or have to sacrifice the no by never paying you the inappropriate bill. Note: I am been using this services for more than 10 years now and I regret now to been part of it, Vodafone customer service is falling to the ditch. Details: Name: Chandra Prakasan Mobile No – [protected]

My Vodafone bill for the month of Jan 13.12.14 to feb 12.01.15 bill has been generated and I have been charged Rs.594 as download charges for d2c_mydala_99 which I have never used or downloaded. I read the comments and posts about this. I want my money to be refunded. My customer relationship number is 5.53537.00.00.100034

Sir, My name is Jit Mondal. My mobile no.is [protected]. On 01/03/2015 at 09:08 pm deduct Rs. 45.00 and I received a massage which show that I activated value added service. This happens not only first time but also many times before. I called to Customer care and the executive told me that I active pop up offers during surfing Internet. But fact that I did not use my mobile phone on that time and no pop up massages are come in my mobile browser. I am sure that it was done intentionally. I want Justice. Thanks & Regards Jit Mondal

i have 2 post paid connection of vodafone ([protected], [protected])and same using from last 5 years, i observed last 2-3 months vodafone team changed talk plan without intimation me and this mistake happened again and again... vodafone totally fraud company.. till no resolution provided from your nodal desk, appellate desk, CC desk.

I have just received my vodafone bill for the month of February 2015 In the monthly charges section I have been charged Rs 850 for MI_CAP_850_30d_PROMO_3G Thankfully the same has got reversed in the discount section but i dont understand why such kind of services are being automatically being activated by the sales personnel. Requesting you to kindly look in this matter and hope this is not repeated in the future. Regards, Bhavin Shah [protected]

I had applied for a post paid vodafone number ( +91 [protected]) with Red 899 plan, but when the number got activated i was put on the Red 499 plan which offers talktime and 3G data insufficient for my use. I have spoken to the customer care number who say that nothing can be done about it and i have to stick with the same plan. Kindly look into the matter and resolve it. Thanks

In my Jan bill I have been charged Rs.99 for d2c_mazaa_99 download. I spoke with Vodafone customer care and and got waiver. Again in Feb bill I got charged Rs.99 for d2c_mazaa_99 and Rs.49 for videos_sbits_2 download. I dont even know what this mean. I never download crapy videos or anything. This time Customer care rep is not ready to waive the charges and arguing with me. I have two postpaid connection and paying the bill without fail. If I dont get the waiver, I will cancel both the numbers and SUE Vodafone. Bill number: [protected]

Since last few days, I am continuously receiving flash messages from Vodafone. if I click OK, they start to charge and if I click CANCEL, the message pops up again after a minute. i am unable to do other important tasks on my phone. Vodafone charges so high for call rates as well as data pack. still, we prefer vodafone in expectation of proper services. harassing customers wasnt expected of vodafone. my number is [protected], please resolve the issue as soon as possible. thanks.

Hello Sir/Mam, I am using the Vodafone Post Paid connection almost from last 5 yrs. But this is to inform you with deep regret that, they have start charging me the late fees even though I paid the bill on time. This problem started happening when I went for Company work, and I wouldn't able to pay the bill on time. And they charged me the late fees. When I come back I visited to nearest Vodafone Centre and explain the reason why I was not able to pay the bill on time and they wave off the 1 month late fee, and they also asked me not to pay the reaming late fee charges. They further told me that next reversal will be done after 3 months as per company policy. Since (Dec, 2014) I visited to Vodafone store they charged me the late payment fees, in Jan, Feb both, even though I made the payment on time. Now my problem is as per the company policy they wave the amount of 1 month at a time, in every 3 month but they are charging me the late fess every month then this problem never going to be sorted and amount will keep increasing. Secondly they are calling every alternative day and ask me to do the payment without checking the log in there system. I have repeat the same thing to the customer service at least 10 times. They are just wasting my time and giving me a headache without solving the issue and they not even transferring the call to other senior member to solve my problem, because of this my late payment fee amount is got increase to 547.87 INR (Including Service Tax). I would kindly like to request you to help in this matter and wave the 547.87 INR amount in one go. -- Regards Ashutosh Agrawal

Hi, I am GIRRAJ GHIYA and my mobile no is[protected].. Even I am facing the same problem for the LAST MONTH bill. Vodafone has charged me Rs. 148 for 2 downloads which I have not done. See the list below d2c_mgossip_pack 49 d2c_shotformats_tinytv_ppu_9 9 I called up customer care and they are not even ready to take a complaint on this. They are saying these are valid charges and they do not have any explanation on this. They have confirmed that these are not vodafone services. Kindly help to resolve this. Thanks, GIRRAJ GHIYA --

MY NUMBER [protected] HAS BEEN TEMPORARY SUSPENDED FROM 01.03.2015 WITHOUT ANY INFORMATION. WHEN I CALL VODAFONE CUSTOMER CRE NO-111, THEY ARE NOT GIVE PROPER ANSWER. INCOMING CALL, PROMOTIONAL CALL & MAESSAGE ARE CONTINUE INCOMING ONLY OUTGOING CALL BLOCKED. THIS NUMBER IS TAKEN ON AUGUST 2014. WITHOUT ANY FURTHER INFORMATION VODAFONE HAS NOT RIGHT TO BLOCK OUT GOING CALL.