Vodafone India Complaints & Reviews

I have been charged for deals mydala 99 vodafone somnething like this for downloading, Rs 99 . this is third time happenig to me. firs time i Raised a complaint. then they refunded.
but this is not fair to repeat again and again.
I have been contacting with customer care but no response, please suggest how to solve this? I will not pay my bill unless this has been uncharged.

They people call me number of times from [protected] for the offer and benefit in post paid connection and now its being 7 long days after collecting documents and handover the kit still i am fighting with the c.care people and they raise the Complaint number : [protected].please help or revert if I need to switch the operator. Nagesh khurana [protected]

I had purchased my new simcard of vodafone from tamil nadu by submitting the required proof They said the sim will be activated within half n our. so i waited for the sim to activate it. but till half n hour no work was done. so i had to call them again and they gave me a false assurance that sim will be activated within 5 minutes, but till now it has not been activated. its a experience of very bad service you provide to your genuine customers. i will do now negative mouth publicity of vodafone and tell everybody not to buy vodafone sim card because they dont attend customers and their quries properly

my self pawan gupta i have 6 vodafone connections, but since 2/march/15 morning there is lot of connections problem in all the 6 phones ([protected], [protected], [protected], [protected], [protected], [protected]). we can't make call from here. we are facing lot of problem because my office or home is here. i need early and fast solutions regarding this. kindly do favour us pawan gupta [protected] 28521025

I Purchased a new sim card from Tamil Nadu, i have submitted all my documents for it correctly, i was told that my sim will be activated within half n hour. this was a false commitment made by them. later again i contact a person regarding the activation they said it will be activated within 5 minutes, but till now it has not been activated. i feel cheated by vodafone. and i will now do mouth publicity and tell everybody to not to buy vodafone sim card as they dont provide you the services.

Hi,

We have a corporate connection of 24 numbers and[protected] Rs 297 was charged as javagame99_wap.

The handset doesn't even support 2G data and Vodafone charges are unjustified in the last two bills.

Under current situation we are forced to move our operator if such wrong charges are not waived off.

Regards,
Aglow Builders
[protected]

Hi Vodafone Nodal Officer Myself Prodyot Ghosh staying at Madhyamgram (Kolkata 700129) near to half km from Madhyamgram Railway station. At my residential area, we are facing very very poor network signal issues with Vodafone. Always signal towers are fluctuating. Never shows full signal strength. Now a days it started showing only 2/3 signal bars. And as a result related network issues like call drop issue, caller voice not clear issues we are facing. I personally tried to enquire by visiting all retail shop available at our residential area and came to know that one vodafone tower had been withdrawn by vodafone which was installed near to Madhyamgram main chowrasta more in Oct'2014. And since then people of Madhyamgram locality are facing network problem with vodafone. I logged call for the betterment of n/w issue at my residential place. Call no. [protected] on 07-Feb-2015 for which no improvement found so far. On 16-Feb-2015 suddenly I receive a SMS mentioning that "Hello, In response to your complaint no [protected] we were unable to reach you on your mobile to give an update.Please call 111 for an update". But in actual neither your n/w team tried to contact me nor your n/w engineers physically visited the location to check the reality of the issue. What a wonderful n/w vodafone are providing to it's customers. I logged another call # [protected] for same n/w issue on 24-Feb-2015 and as earlier that had been closed without any improvement of n/w signal issue. My question is why we suppose to be harassed by your n/w team this way again n again..? Why consumer logged n/w issues not taken care by your n/w team little seriously..? Why no signal towers of Vodafone can be installed over the Madhyamgram area...? I am tired of calling customer care again n again. Expecting your immediate attention on this issue to resolve. Thanks in advance, Prodyot Ghosh +91 [protected]

I am a prepaid user . Even from my balance Rs 99 &49+49 has been deducted last sunday & monday for this my dala thing saying you bid has been registered .. I don?t even know what the hell is this . I called the customer care Vodafone but they say they won?t can?t help me out . This is ridiculous . before seeing this forum I didn?t even knew Vodafone is associated with mydala .. I need my balance back

i have done a chota credit recharge of rs.25 on 1/3/2015 and was informed that after 2 days 25+4 rupees will be deduced on the next recharge. so on the same day i did a Rs. 65 (full talktime recharge) ( Order id : FCVA[protected] ) via interent recharge provider- freecharge. i thought as the payment shown is successful on freecharge and automatically the chota creedit amount was deduced. but on 3/3/2015 after 2 days the mobile balance was in negative amount and as seen for last 3 recharges it shows that i have done a recharge of rs. 65 on 1/3/2015 but the amount is not reflected in the mobile balance. i would like you to get acknowledged about the real talktime amount that should be available on my mobile. my info is as follows Name : Naresh Kaswa Mobile no.-[protected] Circle-maharashtra and goa.(india)

Dear Sir, This is to inform you that i am fed up of the services of the vodafone . Yesterday i visited to the Head store Located in Gurgaon Sector - 14 . Your Agent has giving me the incorrect information and doesn't taking the request to Prepaid my Vodafone number . I have given the request to prepaid my no. [protected] . Your Agent Named RAJESH doesn't know how to speak with the customer . Giving the incorrect information thus, My Experience with Vodafone is worst So, right now i want to change my All the vodafone number into Airtel due to bad experience . Your Agent has not taken the request to ( P to P ) prepaid to postpaid my number . And behaving like i am doing his job . I requested you to get back on this today itself otherwise i am putting this complaint to AKOSHA ( consumer forum ) & mouth shut . and i am also having the audio that he is behaving with me asking for the some amount of money for taking the request . Why should i pay the money extra, also i have been given the payment that is UNBILLED I have paid that unbilled also, then why should i pay them extra askin for near by 100 rupees . So . request you to get back on this today itself Or tell me the procedure to PORT my number into Airtel . My all number i want to port numbers are - [protected] - [protected] - [protected] - [protected] - [protected] - [protected] - [protected] If you didn't get back to this today itself . then i Request you to please mail me the procedure to port all of these my number . Worst service of the vodafone .

Hi, I am connected with Vodafone since last 2.5 Years, but it just two months have past that i have converted my number to Postpaid. On 22 Dec my number converted to Postpaid, my monthly rental was of Rs. 199 and i have also requested Vodafone for tariff plan of Rs. 199. On 20th Jan when my bill generated request vodafone to change my plan from 199 to 375 combo plan of rental and tariff. But now when i got my bill for the 20jan to 19 feb bill cycle, what i see is vodafone have also charged Rs. 199 of monthly tariff. Why? It should not be charged because vodafone havn't informed me about this. When i have changed my plan and within the bill cycle of Dec - Jan, Than it should not be charged. I am ready to pay my bill, i want to stay connected with vodafone. But vodafone need to remove this 199 charges from this billing cycle. Customer care executive says that 199 tariff plan is fixed rental plan, you need to pay this amount. But why i need to pay this when on time i have changed my plan and i wans not even aware that this 199 tariff plan is fixed monthly plan, vodafone have never messaged me about this plan. So its my humble request to you people.Please check all the information and remove this 199 from this billing cycle.. Kindly do the needful.

my data card no is [protected], and i cant even open a page of gmail and i have been slapped with a bill of Rs 1316, i called on the 98200 no and a guy promised me that he would be sending me itemised bill yesterday ie on 2nd of march and till now i have not received an itemised bill, and today is 3rd march 2015 . So many emails have been sent and till date no appropriate response, the guy in the customer care told me that i have used on 4th, 5th and 6th feb. As i was not able to use the data card, i went to internet center and got my tickets booked so u tell me how can so much data be used. I have wifi as well and hardly in office at times i used to use the data card, and that too now it doesnt work This is seriously crap.1316 for not using d data card at all?.inspite of complaining so.many times its of no use.ur guys just call me n tell sorry and till date der is no solution . seriously crap vodafone and crap is your service man, pls change the tag line of happy to help you as not one person knows how to serve the customers nor solve the issue, im repenting the day i was fooled to take vodafone. My contact no is [protected] . i[censored] can help pls resolve

i have been using vodafone postpaid services since 5 years..but during the last dec-jan 2014 month my bill amount exceeded r.s 4000..which was a shock and is not justified..i have internet plans worth r.s 200, sms plans worth r.s 34 which provides 3000 sms per month..and monthly rental worth r.s 149..adding all of them an amount of near about 700 is expected..but the billed amount i was informed about was just not acceptable..i asked them for providing me a detailed bill on call details and sms but they have been delaying the process since months..they have also deactivated my outgoing facility and showing reluctant attitude to provide me my bill details...i have no other option than to complain in order to get the necessary services as a customer..

It’s very insulting & embarrassing to know that my number isblocked even after making multiple follow -ups to provide me the revised bill or update on the excessive Internet charges + late fee charges levied. Till date I have not received any updates from VODAFONE regarding the revised bill and my number is blocked without prior intimation. I am travelling & I need to be connected with my family and this is causing inconvenience to me. I have made the necessary payment and requested to unblock my number which is still not activated and asking to wait for 4 hours. I am very disappointed with the unnecessary problems faced due to their highly inefficient executives. I hope this complaint will be taken seriously and acted upon. It will be a great help for me. Thank You! Regards, Paras Sheth

On dated 01/03/2015 my Ph. no. [protected] DEACTIVATED Without any information. After Enquiry, company customer care said that this no is port to any other service provider. I Never register my mobile no. For Port process. 4-5 days ago I recharged my no for Rs 110, Now company customer care employee saying resubmit required document for reactivation process but the previous balance will not be given after activation. This is totally forgery for me.I am visiting vodafone service center since last 2 days, but the employee of vodafone are not entertaining me, and their behaviour is rude. Vodafone Service center address- Vodafone Store – Ramp Communications 524, Chandanbai Temple Layout, Samrat Ashok Square, , Medical Road, Nagpur, Maharashtra

Dear Sir /Madam Dear Sir /Madam We have purchase new postpaid connection ( [protected]) from your ghod dod road branch one month ago but physical verification is not clear by your sales person so that at this time my numbers out going call stop 3 day ago and we have sum bet all document clear so please i request to you start my number out going calls and take my complain for un response person of your ghod dod road branch surat so please take steps for my complain Best Regard NAyan Patel [protected]

This is to bring to your notice I have been using Vodaphone no [protected] since last 9-10 years, I had submitted my documents on time to time STILL today after registering on Vodafone my account I have noticed that my information showing on my account is totally wrong. and I don’t have time to run to Vodafone store and resubmit the documents .I am surprised to know being so much renowned mobile company this kind of ignorance can be happen .I think authority should be aware of how much ignorance it is .which could have been misused for wrong things as well . Avoid consequences please so the needful

I am very sad and disappointed to bring to your notice that I had purchased Nokia Lumia 730 Dual sim Handset IMEI NO.[protected] on 25th Dec 2014 and as per written on handset box and as told by shopkeeper I was applicable for OFFER .As a Vodafone subscriber I was availed by offer which has to be Auto-activated in 48 hrs for first inserted Vodafone Sim in newly purchased Nokia lumia 730, offer was valid till 31 Dec 2014.As it was my first inserted Vodafone sim card, shopkeeper started my net. But I was known of all the Vodafone hidden money making tricks, since the purchase I tried calling on 198 to confirm that offer is activated on my handset and it won’t charge me for data use but needless to say due to Vodafone lengthy waiting procedures I was unable to connect it to customer care although I had checked on Nokia website in Handset Details it is clearly mentioned offer is AUTO-ACTIVATED.But I had a doubt for Vodafone service so I kept on trying and late by 1 Jan 2015 somehow I could contact on 198 to customer care operator and I was surprised to know that that offer is not showing in system and my data use is being charged as I was supposed to submit the photocopy of receipt to the Vodafone store till that time I had no clue, it was nowhere mentioned neither on box where there was details written nor by shopkeeper Mr.Sandeep, contact no.[protected] J.M.Mobile shopee, JM Road Pune. I ran to Vodafone store, Bund garden and I submitted copy of receipt to the Vodafone store. I was told by Store guy, in 48 hrs, Nokia lumia 730 offer will be activated that offer. But for your ACKNOLEDGEMANT in less than 24 hrs I received message saying ‘The Vodafone 730 offer is already availed on this device and cannot be availed further ‘On other side I am very much sure I have not used much of internet although it was free to me as per offer .But beyond my thinking in 15 days I got a bill of aprx. 1600/- in which 1000/- for data use . I have following issues.. 1. if Offer was auto activated why I needed to submit the document, why was it not mention anywhere. And if I was applicable for offer as per received a message that offer is already active on my device how can it be charged for data use . 2.I had not used much data so that Vodafone can charge me 1000/- before activation that is before 01.01.2015 by Vodafone store . 3.In 15 days (2.01.2015 to 15.02.2015) my internet stopped without reaching to 1GB which was as per offer I had 1GB free per month for two months .so where is that offer gone I repeat I had not even consumed 1 GB in less than 15 days. I am failed to understand what kind of offer is this. Making fool of customers .Me and my entire family has been using Vodafone since it was BPL till date. You can check the records .but unfortunately I am sorry to say that This cannot be acceptable, You should have made it clear terms and conditions or don’t even give such a offers which will waste our hard earn money by fooling customers in this manner. I am retired person I could have afforded some data packages if I really needed the net access instead of paying to such a nonsense amount. Kindly resolve the same without any further delay and please look in to the matter for better and mutual healthy relationship giving no place for disappointment and dissatisfaction .I have already made my payment .But I would really appreciate if you can resolve issue and my refund my money as early as possible.

This is in reference to my mobile phone connection with Vodafone India. My billing cycle end on 2nd of every month. When I called Vodafone( talked to Customer Service person : Aman Sethi)on the 3rd of the month to change the plan, which is the first day of my Monthly cycle, I was being told that I have to pay full charges for the previous monthly plan as well as the new plan that I am asking for. When I wants to clarify the reason for this, the response received was that I should have called a day before if I wanted this.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> This is complete extortion on the part of Vodafone India, where the charges are collected for services that the customer has not even used. All my requests to speak to a supervisor at Vodafone has fell on deaf ears(To top it all I was placed on hold for approx 20min, in the hope that I will hang up eventually).

Hi, I noticed that for this month Vodafone chharged INR 401 for some fake download service even I am not aware for this. It's really cheated to the custeomers. Fake download includes d2c_vceservice_gom (INR 99/- ), sf_tinytvw_w_77(INR 77/-) for two times, d2c_mydala_99(INR 99/-) and wapvilla_ppd(INR 49/-). I don't know how this comes to my plan. Please take care this and I request to Vodafone waive this amount because I am not asked them to activate this services. My Contact no is [protected].