Vodafone India Complaints & Reviews

I had visited the Vodafone Gallery Thane Naupada, But there was least co-operation from their side. Since it is CP account they are asking for Company's approval of below mentioned signatories whom I am not aware of. I have left the company long back. I was ready to provide the copy of relieving letter but your staff was stick to only one requirement i.e. approval. Anyhow I am paying the unaffordable bills till now and on what basis I do not have the right to change my plans from postpaid to prepaid retaining my original number, for which they asking Company's approval who is not in picture for so many years. I told your staff that I will not pay the dues and They replied don't pay, your number will get suspended. This is how you do customer service. I also mailed to RBS but no response from their side as well.As the authorised signatory which I found are the IT team rather than HR or Accounts team. I paid for so many years since 2010 from my pocket as reminders and bills for payment were addressed to me for payment. Company is not aware of as well, as even after NPA account the reminders were sent to me only and not Company for payment. I was unaware that Vodafone has linked my account to CP account, which I came to know when I visited their Gallery in Thane last month for modification of plan.They are telling me don;t pay but they are not claiming payment from Company as well, so at the end when the bill amount gets accumalated to larger amount they will ask me to pay else suspend my number which I do not want to get so.

Its been years I am complaining about the network at my home place. I do not have any signal at home and always need to keeep the mobile outside windows for recieveing any call or messages. For your reference please find the complaint no which i could only find now. Complaint no: [protected] Every time I call you and a person keep saying it will be resolved in 4 days but I am still waiting for those days to come, kindly please resolve the issue.

Respected sir my mobile no is [protected].i m a customer of vodafone.my balance deducted of march-3-2015 something about rs 99 automatically.i have not get any information msg or call about this.they deduct money out of it with false excuses.this is the worst customer care i have seen.kindly take the appropriate action and plz refund my balance regard, shashi yadav

mob no : [protected]
date:[protected]
time: 20:13:48
txn id: S56913087
amount: 399.00

Paid Internet Recharge for Rs 399/- as displayed on freecharge app but customer care centre is now stating that it is for BLACKBERRY cellphone.

please refund my amount in my account.As per details given.

Regards
[protected]

Your letter dated 15-10-14 was received by me on 31-10-14. At the outset I wish to inform you that I have not applied for the above mentioned mobile nos. Surprising and shocked how it was issued in my name when I have not applied
On 8-8-14 I received Vodafone bill for the above mentioned no. All these mobile no have the same address details and it looks that the all these no is issued at the same time. It was shocking for me as I have not applied for theses mobile no.
I visited the Vodafone store at Lower Parel-Peninsula. Met the store manager Sarita and discussed with her regarding the bill received by me for the above no which I have never applied. She checked her system in my presence and informed me that the verification report was negative for all the numbers. How a mobile connection can be activated if the verification report is negative also how it can be activated without waiting for the verification report. She assured me that she will investigate the matter and revert back to me
On the mobile bills my name is mentioned and it is also mentioned Axis bank[protected]. The address mentioned is also not proper. I don’t work for axis bank and have never worked for Axis Bank. I have my own business
It is a normal procedure that I.D verification of the applicant is checked before processing the application. It looks no such care was taken before processing the application. It looks that person processing the application at Vodafone and the applicant have acted in collusion to cheat me
Sarita the Store Manager at Peninsula lower Parel did not revert back to me. Instead one MR Amit patel- Sr team manager Corporate Sale of Interactive marketing (associate of Vodafone) called me up regarding the Mobile bills. He informed me that he is investigating the matter. Around 11-8-14 he visited our office at Dadar (w). He was himself surprised how this connection was issued when the document and I.D was not verified and also the verification report was negative. He said that he will investigate the matter and revert back to me. On 12-8-14 Mr. Amit sent a picture of one Mr. Mukesh who he said was working for Airtel at their Andheri office and checked with me whether I knew him. I replied that I do not know Mr. Mukesh.
Around Jan/Feb 2014 we had ported out of Vodafone to Airtel. We were a customer of Vodafone for 3-4 years holding the following no [protected]/[protected]/[protected]. While porting out I had submitted the passport copy and my photograph to Air tel
Around mid-September Mr. Amit called me up and requested that I visit their office as they have been able to get hold of Mr. Mukesh who he said has applied for mobile no on my name and forged my signature. During my visit to their office I also met Mr. Sunil who is a senior of Mr. Amit. He was also apprised about the complete incident. They had called me to verify and confirm whether I knew Mr. Mukesh. I informed them that I did not know Mr. Mukesh and have never met him before. They then informed me that they will deal with him and recover the bill amount and requested me to leave.
After this there was no communication from Mr. Amit. On 7-10-14 I called Mr. Amit to enquire the progress on the matter. He informed me that Mr. Mukesh was in the hospital and that they are making efforts to recover the money from the family.
When all this action is in progress I suddenly receive a letter from your office asking me to pay up the bill failing which legal proceeding will be initiated against me. Pl notes that I have not applied for the above mobile no’s and hence I am not responsible for bill payment of the same. Vodafone should have taken due diligence and care before processing the application and giving the connection. The dynamic credit limit on each of the no is only Rs 500. All call have been made on 29-7-14 between 22-.29.28 to 23.42.38(time) and they are all I.S.D call made to the same country. I cannot be held responsible for the lapse committed by Vodafone
contact details-mayank kothari mob [protected] e.[protected]@gmail.com

I went to a vodafone store in girish park kolkata for a service addition to my no but there was a serious misbehaviour done my the sales executive santosh singh and the store manager saurabh upadhyay so i wrote about it to look upon the matter and take necessary action against the sales executives and thethe store manager

Hello, I reside in Sector-62, Noida, UP. Pin:201301. Since few months the network of Vodafone in my area has gone bad to worse. We are not able to make calls to any one & people who are calling us are complaining that our phones are always unreachable. All the residents are feeling harassed by this issue. Would request you to look in to this matter on urgent basis.

Dear sir/madam,


This is to inform you that, i have a postpaid connection of
Vodafone, i have converted two no, .’s of my prepaid no, . Idea to vodafone on 26th
Feb 2015.& executive already colllect all the required id & address proof
Regarding this along with rs.500/-. And he ensure me that it will be converted
Into postpaid connection within 72hrs but till date it will not converted. When
Today i was called on executive ms . Sweta – [protected], who called me
Reagarding the no, . Portebility today she not picked phone call & mr. Sahil
Picked call, and he told me that no, . Will converted into 7 working days, &
We talk very badly & cut my call, & after that i was called on same no.
I, e, [protected]. Kindly resolve my issue & provide justification.

My number is [protected] of VODAFONE. I received my bill today and shocked to see the Internet usage of Rs. 26000/- and total billing amount of Rs.32105.40. Please look in to the matter and revert us ASAP. Regards, Vipul Bhardwaj [protected]

I have been charged for deals mydala 99 vodafone somnething like this for downloading, Rs 99 . this is third time happenig to me. firs time i Raised a complaint. then they refunded.
but this is not fair to repeat again and again.
I have been contacting with customer care but no response, please suggest how to solve this? I will not pay my bill unless this has been uncharged.

They people call me number of times from [protected] for the offer and benefit in post paid connection and now its being 7 long days after collecting documents and handover the kit still i am fighting with the c.care people and they raise the Complaint number : [protected].please help or revert if I need to switch the operator. Nagesh khurana [protected]

I had purchased my new simcard of vodafone from tamil nadu by submitting the required proof They said the sim will be activated within half n our. so i waited for the sim to activate it. but till half n hour no work was done. so i had to call them again and they gave me a false assurance that sim will be activated within 5 minutes, but till now it has not been activated. its a experience of very bad service you provide to your genuine customers. i will do now negative mouth publicity of vodafone and tell everybody not to buy vodafone sim card because they dont attend customers and their quries properly

my self pawan gupta i have 6 vodafone connections, but since 2/march/15 morning there is lot of connections problem in all the 6 phones ([protected], [protected], [protected], [protected], [protected], [protected]). we can't make call from here. we are facing lot of problem because my office or home is here. i need early and fast solutions regarding this. kindly do favour us pawan gupta [protected] 28521025

I Purchased a new sim card from Tamil Nadu, i have submitted all my documents for it correctly, i was told that my sim will be activated within half n hour. this was a false commitment made by them. later again i contact a person regarding the activation they said it will be activated within 5 minutes, but till now it has not been activated. i feel cheated by vodafone. and i will now do mouth publicity and tell everybody to not to buy vodafone sim card as they dont provide you the services.

Hi,

We have a corporate connection of 24 numbers and[protected] Rs 297 was charged as javagame99_wap.

The handset doesn't even support 2G data and Vodafone charges are unjustified in the last two bills.

Under current situation we are forced to move our operator if such wrong charges are not waived off.

Regards,
Aglow Builders
[protected]

Hi Vodafone Nodal Officer Myself Prodyot Ghosh staying at Madhyamgram (Kolkata 700129) near to half km from Madhyamgram Railway station. At my residential area, we are facing very very poor network signal issues with Vodafone. Always signal towers are fluctuating. Never shows full signal strength. Now a days it started showing only 2/3 signal bars. And as a result related network issues like call drop issue, caller voice not clear issues we are facing. I personally tried to enquire by visiting all retail shop available at our residential area and came to know that one vodafone tower had been withdrawn by vodafone which was installed near to Madhyamgram main chowrasta more in Oct'2014. And since then people of Madhyamgram locality are facing network problem with vodafone. I logged call for the betterment of n/w issue at my residential place. Call no. [protected] on 07-Feb-2015 for which no improvement found so far. On 16-Feb-2015 suddenly I receive a SMS mentioning that "Hello, In response to your complaint no [protected] we were unable to reach you on your mobile to give an update.Please call 111 for an update". But in actual neither your n/w team tried to contact me nor your n/w engineers physically visited the location to check the reality of the issue. What a wonderful n/w vodafone are providing to it's customers. I logged another call # [protected] for same n/w issue on 24-Feb-2015 and as earlier that had been closed without any improvement of n/w signal issue. My question is why we suppose to be harassed by your n/w team this way again n again..? Why consumer logged n/w issues not taken care by your n/w team little seriously..? Why no signal towers of Vodafone can be installed over the Madhyamgram area...? I am tired of calling customer care again n again. Expecting your immediate attention on this issue to resolve. Thanks in advance, Prodyot Ghosh +91 [protected]

I am a prepaid user . Even from my balance Rs 99 &49+49 has been deducted last sunday & monday for this my dala thing saying you bid has been registered .. I don?t even know what the hell is this . I called the customer care Vodafone but they say they won?t can?t help me out . This is ridiculous . before seeing this forum I didn?t even knew Vodafone is associated with mydala .. I need my balance back

i have done a chota credit recharge of rs.25 on 1/3/2015 and was informed that after 2 days 25+4 rupees will be deduced on the next recharge. so on the same day i did a Rs. 65 (full talktime recharge) ( Order id : FCVA[protected] ) via interent recharge provider- freecharge. i thought as the payment shown is successful on freecharge and automatically the chota creedit amount was deduced. but on 3/3/2015 after 2 days the mobile balance was in negative amount and as seen for last 3 recharges it shows that i have done a recharge of rs. 65 on 1/3/2015 but the amount is not reflected in the mobile balance. i would like you to get acknowledged about the real talktime amount that should be available on my mobile. my info is as follows Name : Naresh Kaswa Mobile no.-[protected] Circle-maharashtra and goa.(india)

Dear Sir, This is to inform you that i am fed up of the services of the vodafone . Yesterday i visited to the Head store Located in Gurgaon Sector - 14 . Your Agent has giving me the incorrect information and doesn't taking the request to Prepaid my Vodafone number . I have given the request to prepaid my no. [protected] . Your Agent Named RAJESH doesn't know how to speak with the customer . Giving the incorrect information thus, My Experience with Vodafone is worst So, right now i want to change my All the vodafone number into Airtel due to bad experience . Your Agent has not taken the request to ( P to P ) prepaid to postpaid my number . And behaving like i am doing his job . I requested you to get back on this today itself otherwise i am putting this complaint to AKOSHA ( consumer forum ) & mouth shut . and i am also having the audio that he is behaving with me asking for the some amount of money for taking the request . Why should i pay the money extra, also i have been given the payment that is UNBILLED I have paid that unbilled also, then why should i pay them extra askin for near by 100 rupees . So . request you to get back on this today itself Or tell me the procedure to PORT my number into Airtel . My all number i want to port numbers are - [protected] - [protected] - [protected] - [protected] - [protected] - [protected] - [protected] If you didn't get back to this today itself . then i Request you to please mail me the procedure to port all of these my number . Worst service of the vodafone .

Hi, I am connected with Vodafone since last 2.5 Years, but it just two months have past that i have converted my number to Postpaid. On 22 Dec my number converted to Postpaid, my monthly rental was of Rs. 199 and i have also requested Vodafone for tariff plan of Rs. 199. On 20th Jan when my bill generated request vodafone to change my plan from 199 to 375 combo plan of rental and tariff. But now when i got my bill for the 20jan to 19 feb bill cycle, what i see is vodafone have also charged Rs. 199 of monthly tariff. Why? It should not be charged because vodafone havn't informed me about this. When i have changed my plan and within the bill cycle of Dec - Jan, Than it should not be charged. I am ready to pay my bill, i want to stay connected with vodafone. But vodafone need to remove this 199 charges from this billing cycle. Customer care executive says that 199 tariff plan is fixed rental plan, you need to pay this amount. But why i need to pay this when on time i have changed my plan and i wans not even aware that this 199 tariff plan is fixed monthly plan, vodafone have never messaged me about this plan. So its my humble request to you people.Please check all the information and remove this 199 from this billing cycle.. Kindly do the needful.