Vodafone India Complaints & Reviews

I am reporting this issue with immense amount of disappointment and dissatisfaction towards the service offered to me as a corporate customer who has been loyally using and paying vodafone month on month over the past years. Below is the complaint for my number [protected] Over one of my international trips between 26th and 27th November I received an sms from Vodafone saying that my service has been barred due to excess usage during the night. When i returned to Mumbai on 28th morning and enquired about my bill, i was told that i am supposed to pay an unbelievable price of 27, 000 Rs. to get my service activated. To top it all i kept hearing from the representative in a warning tone that i "will have to pay for the service i have used" Below are my concerns which I have reported to Vodafone over 6 emails and repeated phone calls but have failed to receive any response whatsoever 1. My India sim was not in use owing to the free 3G access to me all throughout the stay by the hotel. I am not stupid to go ahead and use internet worth 27, 000 inspite of that. 2. When my service has been barred for 3 days, how is it possible that the billed amount has gone up to 33000 Rs. Within so much time. 3. When my credit limit was 19000 Rs, how could my usage go to 27, 000 that time. 4. My corporate service has been barred for the last 3 months and I have been crippled when it comes to accessing and replying to my important business emails and other means of contact. Is this the service offered to a corporate customer? 5. I was told that my service will remain barred until dec 25th if i don't pay 80% of the bill value i.e. approx 28000 Rs. For what?? Explanations on my billing details will be given to me only after 25th Dec, which I have not received till date. This is a crazy process and I will not abide. I have come across an unethical billing process a few months back also by vodafone when i was charged a whooping amount for nothing and was asked to pay. When i refused to pay and asked for the details it was seen that the charges were actually an error. I refuse to chase you guys and spend my valuable time. I, as a Vodafone customer have had a good record and never faltered on by bill payments over the last 4 years and this kind of treatment is totally displeasing. The height of pathetic service is that I continued to receive standard replies to all 6 of my emails to Vodafone Moreover in spite of my services being suspended and no usage being done for more than 3 months, my latest bill is now increasingly amounting to 41, 000 Rs. The latest to this is that Vodafone sends across bouncer like guys to my earlier registered address and threatens the receiving Senior Citizens who are a part of my family to pay the bills. I strongly condemn this behavior from Vodafone. Regards, Yasmin

Hi, 1. i m writing this post to u after speaking to every one of your rep in the company. 2. We r a army unit in alwar(rajasthan) and with lot of faith in your company we had taken CUG connections for our unit approx 200. At the time of contract we requested that no isd call should come to our cug network And it was agreed to by your reps here. since the matter is of national security we reminded this fact to your reps here but since past one month many of my jawans r getting calls from pak/middle east countries. This is not in good taste, some rep of yours must have given our mob nos to the agents of pak/others. 3. I[censored] care for our country pl stop this nonsense at your end. I m ready to tell u the names of your reps withwhom we were dealing.u can contact me on [protected]@rediff.com but for god sake stop this isd incoming facilities on our cug. 4. In case u r unable to do so than pl let us know we will change over to other companies. Regards

This is to inform you that again Vodafone people are charging extra downloading charges of Rs.372/- for the period 03/01/2015 to 02/02/2015 vide your bill No.[protected] dt.03/02/2015. I am using 2 GB data plan. I was surprised to note that extra amount has been charged again towards downloads/data usages, Where as i have used only 1.13 GB data in this months. Even my data was left un-used every month. w.r.t. 2 GB Plan. I have already made complain regarding your extra download charges for the month Dec-14 and Jan-15 bill vide my mail dt.02/02/2015. You have also assured me that you will adjust that amount in my next billing amount. But in this month you have done the same thing again. I am using this No. Since more than last 3 years but i am facing this problem since last 3 months. You people are unnecessary harassing me. I request to please wave off all this download charges from all my bill or i will force to go to consumer forum for this matter.

I am from Bangalore. I have a add on card with number [protected]. I have activated only plan 199 and vodopone confirmed the same. Now at the end of month I see my bill coming as 2499. Vodopone must be really crazy. How can they change the month rental without my knowledge. Pls register my complaint for same.

I Rohini Kumar cell phone number [protected], recharged on line for my pre paid cell phone number [protected] for Rs 147 and Rs 130, both are succesful but the talk time has not uploaded, it shows low balance. Try to up load the amount in to talk time of my normal 2 G cell phone and send an e mail to [protected]@yahoo.co, The recharge confirmation e mails also not received so far.

I recharged 120 rupees to my vodafone mobile [protected] at 26/2/2015 morning money deducted but currency not added. i am trying to call vodafone customer care it's almost 24 hr but they are not receiving the call. Transacton id =[protected]

I had a prepaid number [protected] for which I had lodged a complaint to stop the services because my phone was lost. On getting the new sim (and i was asked to take postpaid connection), I am able to make outgoing calls but no incoming calls or incoming messages are allowed. I have visited the vodafone store but they have failed to do anything. When the customer care person is called on their customer care number they are saying that we need to go to the vodafone store. I am being shuttled from store to customer care help line and each of them not taking the responsibility. I am being asked to wait till 5th March ? ??! Because this is my official number i am undergoing financial loss. I have to pay them rental though I am not getting their service. Regards, Angshuman Mondal [protected]

I am using for post paid number in my name (j.karthikeyan) past one year and i am not getting signal in my home and past one i was complaining customer care about signal problem but there is no use at all, they sent network team and checked many times but there is no use from that team .Now I am going to change to aircel I hope with in few days. But brand Vodefone getting only bill amount but no services at all. poor poor network and poor services

I have my number ported from tata to vodafone thinking of better service, but now am regretting it every bit, Initially I had a 3G plan offer which only lasted for 4 months from porting in, and then they without my permission made it active with charges without my consent, nonthe less I made payments for first couple of months and then asked 3-4 times including personal visit to vodfone store to de-activate the same, which was never done and vodafone kept billing me 3G charges, One fine day one of vodafone telecallers called me for payments and she promised me to waive of Rs800 of my total outstanding of Rs.1800. So I made the payment and I have the bill and the same waiver is written at the back in pen. The same day my number got activated.[protected] soon to my disbelief my number got disconnected in 3 days, I again called up vodafone, 31st jan they told me that dont worry everything has been resolved the waiver was not updated it will be done you dont need to worry, smart enuf I even have a ticket raised for the same.. ticket number - [protected]. . My number again got activated, again 3 days later it again got disconnected Also got a mail from vodafone on 6th of feb that they have not received the Rs.800 I quicky responded to them, also called Shekhar Mahadik on [protected] or Ankush Deshmukh on [protected] they all said they will look into it als had marked the same on mails too I got a revert to raise the matter with avdhut rege, which I did, my phone again was re-instated, however avdhut rege didnt respond in 3 days, this time again my line got disconnected I called up Mr. Avadhut Rege on [protected] I didnt got any response from him, frustrated of the ordeal I went and made the payment on 12th of feb 2015 Now the worst face of vodafone, Now I have received a bill on 27th of feb (note bill date is 18th feb, just 7 days before due date)... which surprising has following charges Rs.150 x 4 for reconnection charges in same month = Rs600 + Rs100 late payment fees. Whats more vodafone is taking tax waivers from government for what? Do they really deserve when poor farmers are commiting suicide Its really annoying. Now just left 7 days either I pay or again have Rs100 slapped on my face and further connection - reconnection issues???

Dear Vodafone, This is Shaik Ashraf Ali Residences of 2-20-98, Chilkanagar, Uppal, Hyderabad-39 and I have using vodafone number since 7 years sudden my number got deactivated and I requested for activation but Abides Stores reject for reactivation. I need My number back or else I will take ligal action on this. My number is [protected]. Thanks Ashraf [protected]

Dear Sir /madam Mera number [protected] hai, mera Name Ramdeep Ratna mere pass ye corporate connection tha mane Vodafone costumer care mai call karke ye Number band karva diya tha or Number ke incoming or outgoing done band bhi ho gyi thi oske baad mene Sara bill bhi pay kar diya uske baad bhi mere ghar par bill baar baar bheja ja raha hai mene apna number band karvane par mujhe service registerion Number diya tha vo tha [protected] jo Ki mujhe 9Dec 2014 ko mila tha uske baad mera Number 17 Dec 2014 ko [protected] ko mila tha pls mere ghar par bill na bheje. Thanks & Regards Ramdeep Ratna

This is to inform you that i have a Poor / unprofessional experience with Employee at Vodafone store . On 2nd Feb 2015 - I went to Vodafone store to get a New Nano Sim . I gave my Identification required for new sim With photograph . yesterday on 12th Feb i got a message from Vodafone that they have not received documents from my side . I again went to vodafone store yesterday and an employee told me that employee Mr Vikas Has not sumbitted the documents that i gave him on 2nd feb. My mobile number [protected] was disconnected from 12th Feb evening and is disconnected till now . It was Really Disappointed experience from vodafone . on the other hand Mr Vikas Took double amount from me than as prescribed by company . Ispite of charging double amount Mr vikas did not forwarded the documents to the company. All my Business calls were Missed just because of Mistake by Employee . If i did'nt got a reply from your end in 24 hours, i will sue the company in Court Name of employee - Mr Vikas Store Address - Vodafone store, Opp old courts, Jalandhar Best regards Proneet Sharma [protected]

Hi, Area: Kharar, Punjab (Jhungian Road, Near Aman City) I recently shifted to a new area where the network range is just worst. I have complained about the bad network coverage to Vodafone for which the complaint number [protected] was generated. After the complaint, I received 2 calls from the Vodafone customer care in which they wanted to confirm if my complaint has been resolved, to which I replied and made it clear that it has NOT been resolved and the signal is as worst as it was before. Since then I received no call and update. It has been 20 days now and the signal is still worst. I have to go out of my flat on the road to receive/dial any call. Lot frustrated from this poor customer service by Vodafone. Thanks, Birinder Singh [protected]

I got a call from [protected] saying from Kolkata on the 23rd February, 2015 and he told me that I have won Rs. 25 Lakh in KBC and gave me winner lottery number as well as to confirm another number [protected] of Akash Verma. I call up to Akash Verma for confirmation, he asks me to give bank a/c number for transferring the amount and told me to deposit Rs. 18, 000/- for registration fee. Next day I went to Punjab National Bank to deposit the above said amount to bank a/c number [protected] (Pintoo Prasad) at Siwan Branch. Right after deposit the amount again gave me a tel. no [protected] (Vikash) and cheque no.[protected]. Then I call up again to Vikash for the confirmation, he told me to sign the cheque I have give more amount Rs. 25, 000/- for sweet (mithai). I was confuse again to give more money, I requested to Akash Verma to transfer the amount right after I will deposit the amount for sweet. But he is not ready untill paid for the sweet. After that I told him, if you not ready to transfer the amount please return my deposited amount. He told me that if you want to get that money back you have to deposit another Rs. 5000/- for cancellation the lottery otherwise I won't get my deposit amount. Now I come to know they are fraud and cheater from Pakistan, I was so foolish. So, please do needful action to teach a lesson.

Dear Sir/Madam, Request your attention to the fact of matter that I am struggling to get the NOC/No due letter(settlement) from Vodafone India.I have made the payment. There is unwanted pressure that they are putting on me as a consumer despite of settling the payments with Vodafone such meaningless emails are being sent by the employees without looking into the said issue.

Especially when you are reloacted and want to retain the number and vodafone asks you to go back to teh parent town to switch - how ridiculous!!! i have seen and read many complaint listed here in this forum related to my complaint - but no idea as to have they been addressed? how do I know if this forum will help? pls guide.

Sir,
Sub:- Deduction of "Look @ it service" charges amount for 10 days rental of Rs. 30/- without my request or sending any message.
On[protected].44 p.m. I have received a sms to my cell phone Vodafone No. [protected] that “ Hello! Look @ it service is now active on your number as requested. This service is valid till[protected] and 10 days rental of Rs. 30 has been deducted. Your current balance post service activation is Rs.2.605. To deactivate SMS STOP to or call 155223(toll free).”
In fact I did not send any request or message for [protected]@ it service and I did not know about that service. But without my knowledge deducted an amount of Rs. 30 from mobile balance and sent message. Immediatly, I have contacted to 155223 requested for deactivation and refund my balance amount of Rs.30/- to my Vodafone No. [protected].
On the same night at 11-08 p.m. I have received another sms to my cell phone Vodafone No. [protected] that “Hello! Your request dated 23-FEB-15 has been processed and the necessary service has been deactivated for yor Vodafone mobile number [protected].
But till now my mobile rental amount of Rs. 30 is not refunded to my mobile, which was deducted from my Vodafone No. [protected], without my knowledge or my request.
Hence, I request the deducted amount of Rs. 30/- may be refunded immediately to my mobile.
...V. SURYA RAO, Asst. Sub Inspector of Police, DCRB., Vizianagaram.

I live in Kolkata. I have purchased a Vodaphone SIM i, e [protected] in Vellore when i go for treatment in CMC. After finish my treatment, I came back kolkata now. But i saw that a callertute is activated in my Vodaphone SIM i, e [protected]. Right now, I wan to deactivate that callertute from my Vodaphone SIM i, e [protected] asap. How can i do that? Pls inform me that solution asap.

My Kolkata contact details:

gamil id : [protected]@gmail.com
skype id : naba_cse2005
Mob No. +91-[protected] / +91-[protected]

Hello People, Date: 26th Feb 2015. Bangalore, India Please never ever go for VODAFONE . They are big cheaters, They do not have adequate signal. I had a 3g POST paid connection, where i used to pay monthly bill of 1000 rupees without fail, I had this connection as a backup . When I tried using it regularly I was shocked to see that the signal was hopeless, never used to get connected at all. When i raised the complaint they pointed me to uninstall software and reinstall, try on different machines, they also tried to reset my account at the backend twice, but none of them solved the problems. They do not have enough confidence in solving technical problems, all they do is trail and errors. I raised my complaint in the month of march 2014 and now it is Feb 26th 2015, and my problems are still present, I raised a cancellation, even now have never sent me any kind of acknowledgement for this. The issue lies with vodafone for several months and they do not bother to solve your problems . They are just bothered about bill payments. My sincere advice and request to people is that, do not encourage your family, friends and your peers to use Vodafone ever. Dont waste your time and hard earned money to such pathetic Providers. Regards Vijay

Hi I am Pankaj Singhal, My Vodafone No. is [protected], I am constantly been charged for some downloads which I never made from three months. I refer to the current bill of February no .[protected] dated 18/02/2015, where Vodafone has made levy of an amount of Rs. 283 as usage charges. Out of this amount of Rs. 283, Rs. 273 were charged for downloads which I have never made. The breakup of Rs. 273 is as follow: Downloads Amount(Rs.) d2C_ndtv_valuepack_99 99 d2C_mobilart_75 75 d2C_mazza_99 99 These are the very Bad tactics to mint money from customers.