Vodafone India Complaints & Reviews

I am out of India from 31st January, 2015. I am visiting KENYA on a business trip. On 30th Jan, I contacted Vodafone Customer Care to check for International Roaming charges applicable for Kenya and also to check if any promo pack is available to bring down the call rates. The lady on the other side informed that normal call rates would be as follows: Rs.70/min for calling any local Kenyan number Rs.165/min for calling any Indian number Rs.70/min for any incoming call HOWEVER, if I activate a promo of Rs.599 with 10 days validity(IROAM599_10), the call rates will come down to: Rs.15/min for calling any local Kenyan number Rs.30/min for calling any Indian number Rs.15/min for any incoming call So, I went ahead and activated the promo and the service became active from 31st Jan, 12 am onward... Now, on 31st when I was travelling to Kenya, I had to wait for some time at Dubai airport for my connecting flight and I made/received a few calls to/from India. While I was waiting in Dubai, I also received a call from another Vodafone representative (from no. : [protected]) who also confirmed that the same DISCOUNTED call rates will be applicable in Kenya mentioned above. But, now that I got my itemized bill in hand, I can see that only the calls I made in Dubai are at discounted rates whereas all the calls that I made or received in Kenya are charged at the normal high rates.. This is a serious miss-commitment on part of Vodafone as two of the representatives confirmed the same thing and made me subscribe for a promo that came of no use. Had I been informed that promo will not work in Kenya, I could have easily opted for an alternative (local number or skype) rather than using my Indian number here. Now, I have been handed a huge bill amount by Vodafone because two of their employees either lied to me or are not aware of their own services!!! Moreover, as Vodafone was charging me at normal rates, my credit limit (Rs.5000) exceeded soon and I started receiving frequent calls (4-5 calls daily) from Customer Care, but no matter how many times I picked up the call, not a single person responded at the other end, but Vodafone did not miss charging me Rs.70/min for these incomming ghost calls even…AMAZING!!! Then I tried to contact Customer Care through 111 but was not able to as Safaricom (Vodafone partner in Kenya) kept saying the number is not valid. As a last measure, I tried contacting Chat Support through the website and after much effort once I got connected to an agent, he bluntly said that the discount will be visible only after the bill is generated and kicked me off the chat….GREAT SUPPORT!!! Ultimately, Vodafone discontinued my service on account of, I guess, “High Outstanding Unbilled Amount ” even before the expiry of the promo pack which was 9th Feb. I was left without any form of communication in a foreign country in middle of a business trip due to a reason I am not responsible for…

Respected Sir, I am Arun Kumar . My mobile number [protected] is deactived since from 16 feb and i use this number from last 7 years. In banks and other my valuable place i registerd this number... I was contacting to vodafone care rajasthan, , , they said that this number is permanently stopped..it cannot be reactivated, , company issude again in future to anyone.. so anyone can harm my personal details so please take actions . I hope you will solve my problem

I am a vodafone customer since Oct-2011.I started using internet 3G since sept-14.Since then I shocked when I saw download charges in the bill.Since Sept -14 onwards various download charges are included in the bills. I am giving month wise details as below:- 05-08-14 to 04-09-14 hello1_tvallsouth - Rs.30 [protected] to 04-10-14 myplex_ap_ - Rs.100 05-10-14 to 04-11-14 hello1_tvallsouth - Rs.30 wapvilla_ppd - Rs49 deals_mydala_99 -Rs-99 wapvilla_ppd - Rs.49 wapvilla_ppd - Rs.30 05-11-14 to 04-12-14 d2c_ndtv_valuepk_9 - Rs.99 hello1_tvallsouth - Rs.30 05-01-15 to 04-02-15 deals_mydala_99 Rs-99 I have never subscribed these services, regarding which I have complained number of times at local stores at Jalgaon. But it is regret to mention here that response is negative.It seems unethical way of partnership between vodafone & these websites because of which I am suffering with unnecessary charges.Being a your customer, there should be a warning like message before levying any such charges to customer.

Hello, I have recently received my bill for telephone no: [protected] and was shocked to see over a Rs1000+ charged in international messages. What is even more surprising is the fact that none of the these messages were made from my phone. I have checked the messaging history and don't recognize these numbers and would appreciate if someone could help me out in explaining how these charges were incurred as they are totally false. Would appreciate any help in this matter Much Thanks Parvez Rasul [protected]

I Abhishek Majumder my no. [protected] I took the connection few months back from a vodafone executives stating that its a new 3G connection we will provide you 3GB 3G unlimited data for 650 with 100rs bill on discount for a year. After 1st months there with my permission upgrade it to 750 with same 100rs bill on discount. After that month my bill used to come[protected] with downloading charges of 350, 250, 400. When I complaint it to there executives and ask senior to get in touch there don't do that and told me that you have to pay the bill there are no bill on discount and when ask for the why downloading charges for unlimited plan then there are saying that we offer only unlimited surfing. And after December there just sending me the new bill with additional charges with solving the problem there stop my service also but there don't stop sending bills But at the time of taking the connection there don't mention these clauses and now there asking to pay the bill or else there will take legal action.

I have been trying to deactivate my services on my phone# [protected] from last month I have sent the First mail on 13- Jan-15. However, after that every week Im getting call and Your relationship managers say they are going to stop the services with in a week but its not done yet. Today again I have received same call that my connection will be deactivated with in a week. Now from Feb 1-2015 I have not used my number and as it got lost. Still my concern has not been resolved. I have received bill with late payment fee and they are saying they will generating next bill. When I m not using your services why should I bear the pain and harassment from you guys of your phone calls and paying the unnecessary bills. I have been listen to you guys from more than a month and paying these stupid charges. Tabassum Khan [protected]@yahoo.com

There is continuous deduction of 0.04 INR for 0.00 MB data download everytime I see my phone (This is the message it is giving at regular interval). Even though all my mobile networks is off, why it is deducing the amount from my balance? Kindly resolve this issue at the earliest. My phone number is [protected].

Dear Team I am residing in Guru Arjun nagar near shadipur metro, Delhi. I recently shifted here, and for the past 3 months I have been facing severe drop in the connectivity and there is absolutely no signals here. Also there is no data connectivity . I am having a prepaid and a postpaid vodafone number and both are not accessible most of the time. Please have a look and provide a solution for this, , otherwise I have to switch to another service provider. Regards Ashutosh [protected]

I got several calls from vodafone executive to convert my prepaid account to postpaid details provided were plan: 249 > 500 local or std calls, 400 sms, n 500 MB DATA. As im using wifi i opted for it. after i recieved my first bill i realised std calls are chargeable. wen i complained i was told there could be some communication mistake. Now wen i recieved this months bill. Im being charged 1000 rs fo 200mb data which exceeded as per them in the last one day of my billing cycle. I made a complaint n recieved a call today from[protected] from monali and wen i told her abt my issue she says "its my problem" n wen I asked if we consumer are mad to register a complaint i was told, shayad ho sakta hai.. Is this the way to talk. now i want to port all my 3 numbers with vodafone. but this issue remain unaddressed. these ppl shuld stop luring ppl using prepaid to postpaid. guys beware of them. dont switch to postpaid ever

On 8th Feb i have activated 1GB of 3G Data. After 2 days they have reduced it to 0 without my knowledge.. i have not used that 3G Data.. After enquiring with customer care they 50 percent of 1GB of 3G data. Later after 2 days again they deducted that Data... so i am facing lot of problems with them.. i have enquired them many times but i have not got any clarification about that.. i am thinking to port for another network... i am really fed up of this vodafone m company.. My contact no is [protected]

This complaint is with regard to my request for the disconnection of the number [protected]. In the month of November i asked them to disconnect the number, i do not want to continue anymore. I got call from the vodafon customer care asking me take an alternate number wherin they will give waiver of 2 months rental. and pay the remaining bill which was of Rs616 so that they will discontinue the number . I did the same. I had given them the number of my choice, though i do not remember now which number i opted for. After few days they sent me the new sim, I called them 100 times to activate the number, no one responded and in turn i got the reply from the customer service, this is not a valid request and a valid number. I was shocked to see, they sent me the Bill for the previous number, i contacted them immediately and asked them the reason, they said they will revert me in 2 days. I got call again and again from them regarding the bill and every time they said they will again arrange the call back. No one had the responsibility to talk even for this. Finally, I sent them e-mail stating my problem, and they revert me asking for alternate number to contact me i forwarded them the alternate number ([protected]).which is again a Vodafone number postpaid. They contacted me on the same number, I once again explained the whole situation, then they again infomred about the same offer, that they will provide me an alternate number of my choice, I told them I am not going to take any number or sim now and asked to clear this mess. After a day or two they again send me msg for the bill payment. I immediately mailed them asking the contact person name and the contact number of Grievance Departmnet. Still I have got any reply from them and instead, they have disconnected the outgoing call for my present number :[protected] I have been harrased like anything from the Vodafone services, now i want to take a legal action against them for all this . Please help me . I have all the proofs of E-mails i have sent them also.

i got an alternate mobile number [protected], for which i had given change of tariff to yearly RS 550 on 26/8/2014 at rajajinagar branch, paying dues, up dating.for my surprise they barred my subject number on 27/10 then i went to double road branch complaint and again i gave request for change of tariff and waver of dues sine its vodofone mistake not up dating tariff, .again today they barred by subject number, pl go thro and request you to rectify the same with no dues
regards
prabhakar rao pawar
[protected]

I got an alternate mobile number [protected], for which i had given change of tariff to yearly rs 550 on 26/8/2014 at rajajinagar branch, paying dues, up dating.For my surprise they barred my subject number on 27/10 then i went to double road branch complaint and again i gave request for change of tariff and waver of dues sine its vodofone mistake not up dating tariff, .Again today they barred by subject number, pl go thro and request you to rectify the same with no dues
Regards
Prabhakar rao pawar

Respected sir. i want to inform you that iam subscribed to vodafone. iam not satisfied with vodafone .whenever i call the service provider they keep on saying your problem will be solved but to no use.they do wrong promises..iam using [protected] number.i have been suffering from the problem from two months.i want you to please draw the attention of vodafone to solve my problem.i shall be thankful to you.

For more than a year now, the session costs for data service consumption has been deducted from my mothers number - [protected]. data consumed 0.00 mb and session cost charged. All this when she was connected to WIFI and the data services were OFF on the phone. So we assumed it was her old handsets problem. We specifically bought a new handset to avoid the problem but the problem persists. The Vodafone Customer Care Centre at Hiranandani Powai only seems to be bewildered. They uninstalled the net connection on the phone, despite doing that the deductions are still being made on the number for data usage. It is appalling to see such a strange problem occurring with such a huge network service provider. It is even more appalling to see how you handle such cases. The Customer Service Men are simply confused and refuse to register a complaint and the customer care representatives simply hang up. They once asked us to try replacing the SIM card for which we hadn't carried an ID proof. They refused to provide support or assistance to collect the ID proof document from us busy disgruntled customers. Ive been so dissatisfied that I will now change my network service provider. But I refuse to stay quiet about the issue. You are not only losing 1 customer, but all o[censored]s fellow family Vodafone users and also a lot of prospective customers who I will convince against using Vodafone. Regards, Shweta Nair Also please see the outrageous response from your customer care and also when I posted on the Vodafone facebook page the post got deleted Dear Mr. Nayar, Thank you for your email dated 11/02/15, regarding data usage for your Vodafone number [protected]. We regret the inconvenience caused on account of the same. We have checked and confirm you that the charges levied towards data usage are correct and accurate. We wish to inform you that, you have been charged for data usage when there was no data pack active on your above mentioned Vodafone mobile number. You have been charged as per standard rate 4p/10KB and download charges are applied as per website content. Listed below are some possible reasons by which internet could have been consumed. · Smart phones like iPhone, Windows, Android devices etc. may have certain applications that have an auto update system and tend to continuously access data network. These auto updates could be Online Applications; which usually run in the background. These applications always stay connected onto the internet. E.g. Weather, Stock and news alerts, social networking sites (Twitter, Facebook), Chat applications (What’s App, We Chat), Emails, BBM updates etc. · So, even when the phone is not being used, as these applications are on Sel[censored]pdation mode, internet services are used. · Data usage is billed on the volume of data transfer. Data transfer in online applications occurs throughout the day; hence usage will be billed accordingly. In case online applications are not in use, please Log-out or Sign-out to avoid data transfer throughout the day. · Also Games / Applications that feature advertisements which play as a scroller or have an option of an online update of scores consume data. We assure you that our charging System accurately monitors and records usage of each SIM Card. This ensures that you are charged only for the service which you have actually utilized. Hence, we are unable to reverse the same. Mr. Nayar, given below is the Service Request reference number; in case you need to check the status on your e-mail, you can share this number with us. Service Request Number – [protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Happy to help, Vijaya Kotkar. Vodafone Care Contact numbers For Enquiries: 111 or +91-[protected] For Complaints / Requests: 198 (toll free) E-mail: vodafonecare.[protected]@vodafone.com Website: www.vodafone.in

I am Sweta Agarwal, I recharged one of the Vodafone no. i.e., [protected] on 16.02.2015 for Rs.222/- which is showing in my bank account in Narration "TO TRANSFER INB Vodafone VODAFONE Payment" and in Ref. No. "BSBI[protected]IG00PNKWK8 Transfer to[protected]" but no amount has been recharged in my phone balance. Thereafter I called Vodafone customer care, they assured me that the amount will be credited to my bank account and I have to make a fresh recharge which I have done with the same amount, i.e., Rs. 222/- on the same date. Till date my bank account has not been credited with the amount.

Dear Team My work place is located at Ekatuthangal, Guindy. For the past 6 months I have been facing severe drop in the connectivity. The signals are strong on the ground level but i work on the 9th floor and there is absolutely no signals here. There is no data connectivity also. I happen to have a prepaid and a postpaid vodafone number and both are not accessible most of the time. This is the case for some of my colleagues too. Please have a look and provide a solution for this. Regards Suraj

Its been 6 months since vodafone is deduction talk value on incoming and outgoing calls. Even if i have free minutes or night minutes or cheaper call rate plans activated, deductions are still going as it is. On customer calls they say they will tranfer the call to their senior and then they keep you on hold and then disconnect the call. furtunately if you get a chance to talk to seniors they have no answer to it. They ask rubbish questions like when did you recharge and of what amount as if i write in a notebook about it. . . they dont have information of my recharge foolish people making fun of customer. ALSO VODAFONE DONT HAVE ITS 3G NETWORK SO IF YOU ACTIVATE 3G PLAN ON YOUR NUMBER IT WILL USE THE SERVICE OF IDEA SO YOUR NUMBER WILL GO ON ROAMING.I came to know that when i complained for it. They have no way to refund any balance deducted not coz of me just coz of the service they are providing. VODAFONE: IF YOU HAVE GUTS TO TALK AND ANSWER CUSTOMER QUERIES BETTER CALL ME AND RESOLVE MY ISSUES ELSE I WILL GO AND KNOCK CONSUMER CELL DOOR. Sunil Malhotra [protected]

Bangalore Vodafone No: [protected]. I had recharged this recently for Rs 200. My talk time of Rs 150 was deducted from my talk time. When called the customer care - they are saying that i have used Mobile data and that is the reason they have charged. I do not use Mobile data at all in my mobile. I am pretty sure something is wrong for a justification from your end, Request you to go through this complaint and oblige immediately. Request you to kindly revert the charges back by making a credit in the talk time for Rs 150. Please do it at the earliest. I am not sure why Vodafone should earn revenue from cutting down the talk time charges of the customers. Please justify your stance on this.

Multiple complaints here. On switching my prepaid number ([protected]) I was informed by the sales agent at Voda store that I can utilize the Rs. 250 security deposit towards payment of my bills after 6 months. December 10, I switched my existing plan to Vodafone Red 499. Before that I was using a separate plan for 3g (300mb for Rs. 100) and my billing cycle ended on the 5th of every month. The agent who called me to pitch the plan told me that I'd be charged rental on a pro-rata basis because of the billing cycle but did not inform me that I need to separately turn off the 3g plan. This, despite the fact that Vodafone Red 499 included 500mb 3g data. In January, I received a bill amounting to Rs. 1400 even though I never exceeded Rs. 500 in the previous months. I thought this might have been due to usage while on roaming and paid the bill. When I received the bill, I realized that an amount of Rs. 650 was charged as 3g promo cap or something like that. Following this, I called them up and after being hanged up on by them three times and repeating my saga to separate agent each time, I finally found a hold of one agent (Khemraj) who filed a complaint for me (ref #[protected]. This complaint also included another point that I had not received my payback card which comes as part of the Vodafone Red plan even after 2 months. I also asked him to adjust my security deposit towards future bills and he said he will file a service request for the same (service reg # [protected]). All of this happened on the 1st of Feb and I was promised a follow up call within 24 hours (also have an sms). Thereafter, I started chasing them on their facebook page (https://www.facebook.com/vodafoneIN) and my posts below should be self explanatory:[protected]--- Ankit Williams‎Vodafone India 3 February at 09:51 PM ? Complaint reference#[protected] Service reg # [protected] Was promised a response in 24 hours, i.e., by 3 pm on Feb 2. Don't even want to waste my time calling up customer care. I was disconnected three times on my previous try before finally filing my complaint related to additional charges in bill. Vodafone India Hi Ankit Williams, Request you to please resend your contact number using the following link. We have not received the same. - Ankit http://bit.ly/167TPkb Vodafone India - Complaints - Requests - Enquires This is my home! Services and plans can vary by... VODAFONE.IN|BY VODAFONE INDIA Like ? Reply ? 3 February at 10:00 PM Ankit Williams Do the numbers above have any record in your system? Like ? 3 February at 10:01 PM Ankit Williams Vodafone India Don't ignore my previous question. I'm unable to file a complaint on the link you provided with an error that only characters are allowed. I have removed all commas and even full stops. The only thing left is alphabets and numbers. What's your definition of characters? Like ? 3 February at 10:25 PM Vodafone India Hi Ankit Williams, We request you to please share you current and alternate contact details via Facebook message and we will get in touch with you in the morning to assist you further. - Arun http://bit.ly/167TPkb Vodafone India - Complaints - Requests - Enquires This is my home! Services and plans can vary... VODAFONE.IN|BY VODAFONE INDIA Like ? 3 February at 10:51 PM Ankit Williams Arun, do you realize you're ignoring my questions repeatedly. Even after I've asked you not to ignore. No explanations at all for anything? I do hope you won't expect me to repeat the issue when you guys call me tomorrow. Like ? 3 February at 11:09 PM Vodafone India Hi Ankit Williams, We are sorry to hear about your experience. Rest assured that your concerns are being looked at. We will revert with an update. - Arun Like ? 3 February at 11:22 PM Ankit Williams I'll look forward to an update Arun. Mind giving me an ETA? Like ? 3 February at 11:24 PM [protected]--- Following this complaint another agent called me and I had to narrate the entire incident to her again. When I asked why can't you lookup the complaint numbers I provided, she had no satisfactory answer. She also told me that it is against policy to adjust security deposit towards bill payments which means that the sales agent and the customer service agent I talked to earlier lied. She promised a resolution within 48 hours and as you may guess, it didn't happen. So, I posted again on their page: [protected][protected] Ankit Williams‎Vodafone India 6 February at 11:14 PM ? This is the third time I'm writing for the same issue. Based on my previous post, one of your agents called and promised a resolution to my issues within 48 hours which again didn't happen. The complaint reference numbers etc given to me were all fake. For the last time, I have been overcharged. What do you have to say about the callous attitude with which my complaint has been handled? I suppose you'd check my previous post before replying and not redirect me to the complaint form or request my number in message. Ankit Williams Like ? ? Share Top Comments Ankit Williams Write a comment... Sunil Chandora I suggest don't trust Vodafone. Like ? Reply ? 7 February at 12:44 AM Ankit Williams I'll consider porting. Like ? 7 February at 03:56 PM Ankit Williams Write a reply... Vodafone India Hi Ankit Williams, Our apologies for your disappointment. Please allow us time until morning, we will call you to discuss this in a bit more detail. - Arun Like ? Reply ? 6 February at 11:19 PM Ankit Williams Trust me, I'm not gonna repeat my issues again. So please ask whoever calls to do his/her homework. Like ? 6 February at 11:21 PM Ankit Williams Vodafone India I suppose your mornings don't start till 4 PM. Like ? 7 February at 03:56 PM Vodafone India Hi Ankit Williams, Sorry for the inconvenience caused. We will have one of our executives get in touch with you at the earliest to discuss on this. - Ankit Like ? 7 February at 04:05 PM Ankit Williams Vodafone India This is a joke to you isn't it? Like ? 22 hrs ? Edited [protected][protected] I called their nodal officer Monica. The phone was answered by Preeti on her behalf. I wrote her an email as I didn't want to narrate everything again and the mail is still lying unanswered. I sent it on Feb 13. However, the agent who called me after my online complaint, Avneet again called me. She said we will only refund 25% to which I didn't agree. She also made no effort to touch on the other points in my complaint despite my asking. She said she'll read the email and contact the billing department again. On Saturday, Feb 14, I was promised a call by Monday with full resolution. I have not received any call yet. To summarize, I need: 1. A refund of Rs. 650 towards payment of my bill dated January 6, 2015. 2. Adjustment of Rs. 250 security deposit as promised by the sales agent and confirmed by the first customer service rep I talked to. 3. The payback card which I have not received for two months since I switched to Vodafone Red plan on Dec 10, 2014. Using the payback card, I could have saved Rs. 125 on my monthly bill so a compensation for that. 4. An explanation for the fake complaint reference and service reference numbers above. 5. An explanation for ignoring my questions posted to them on Facebook, for not following up as they promised and the callous attitude shown by multiple agents in NOT resolving my issues. 6. A compensation for the mental agony and terrible service. 7. Closure of my account after full settlement so I can port my number.