Vodafone India Complaints & Reviews

Hi My name is Neeraj Kumar Singh, I have given a request to port out both my number [protected] and [protected]. Instead of porting out they have deactivated my number [protected]. I had to call up customer care time and again but was of no use. Is this a new technique by vodafone from stopping customer to migrate to other service provider. To prevent us to port out to Airtel, Vodafone deactivated my number. When I told customer care to activate it, they showed me Vodafone store. Without any fault I have to run behind them.

Vodafone has levied Rs.110 for three times. If you ask costumer care people, they say I have downloaded some Services or applications. I have not downloaded any service. Customer Care is not at all supportive and is adamant that iv downloaded some stuff of which I am sure I didn't and are saying i have opened some paid sites, i can't understand the meaning of paid sites as whatever we need to pay online we have to use our debit or credit card and no one has authorized Vodafone to pay from our side. Vodafone customer care not giving me website where this link is located. And their answers are totally baseless. They have also charged late payment charges on the nonpayment of these unauthentic amount and haress me by calling me again and again and putting a dial a tone of nonpayment of my bill. I’m a Respectable citizen of this country and pay my dues on time and this type of harassment is awful. This is just a money earning gimmick and are making fool out of people.

Hi, I Am Surya [protected] Bangalore Vodafone is giving worst customer service. I recharged my number for Rs. 251 3G net pack on 31st December 2014 but I got only recharge msg but not activation msg. So I called customer care and they said ur previous net pack of Rs.147 is still active so once it's done .your net pack of 251 will get activited on 10 Jan 2015..I called again to customer care on 14th Jan and spoke with customer executive Sunil n he said ur net pack will get active within 17th Jan 6pm..but still it's not...so again I called on 19th Jan spoke with 5 customer executives but everybody put on hold n cut the call...and the last person whom I spoke was the worst executive named mruthunjaya bangalore...he was rash and he answered me u already used ur net pack...and once the call is disconnected from him I'm not able to contact customer care everytime it says me "unable to process your request". I posted the above issue in CONSUMER COURT INDIA and i got from a person on behalf of Vodafone and he apologized for issue and said me that he will revert me a balance of Rs.125 in a week and yes i got balance of rs.125 and i went to a Vodafone Store in GandhiBazar in Bangalore and asked to change my balance for net pack 2G Rs.125(550mb) 18 days.They said its done and net pack will activate in 4 hours, but after 4 hrs my sim itself got deactivated, no service is provided to my sim. I asked for a new sim with same Number, but Vodafone store people are refusing to give me the sim with same number. I am using the number from 6yrs, I want the sim with number - [protected] to be activated. Currently I am using contact number - [protected]

Respected Sir/Madam, As I have Recharge of Rs 300/- for talk time for the Mobile no [protected]. Recharge Process was Online from State Bank of India Account. Ref. No. of State Bank of India Account Statement.BSBI[protected]G00PXZCS5. Narration-To TRANSFER INB Vodafone VODAFONE PAYMENT. Please do Needful. As I have Faith in VODAFONE. Thanks & Regar5ds Suvarna Lawale Alternate No.[protected]

I am subscriber of m.No. [protected]. The number was port to postpaid form prepaid. In this regard, one Mr. Rohit visited my house for verification. The outgoing calls on the number has been deactivated by the company for the reason negative verification. When I contacted mr.Rohit, he said there is positive response from our side. I have called your helpline number and I surprised to hear that my two other vodafone numbers are deactivated and there is outstanding amount. When I asked the helpline to check these number, the numbers are still activated and my family members are using these number, Further, they told that there is amount outstanding in these accounts. I have told them in one number [protected] there is Rs.-34.01 outstanding and other account [protected] the outstanding amount is Rs.196.07 and due date for the payment is 19.02.2015., I am very surprised that a MNC has no system to check the authenticity of the reason before taking any action w.r.t. deactivation of any services. Further, the helpline persons are so rude and in spite of any help they simply disown there responsibility. I have deposited Rs.200.00 due in M.No.[protected] and outgoing call facility on my number was acticvated on 16.02.2015. But the number was again deactivated on 19.02.2015 and now there is new story that the payment of abovementioned numbers is pending for the month november 2011. I am surprised that if the payment is pending for november 2011 why these two numbers are still activated and present bills are showing uptodate bill payment. I am sorry to say that company is paying salaries to your nodal & appellate staff only to create bad name of the company. Becuase, at every time I called them they are telling me new story and not the concrete reason for such harrasment. This is my last effort to seek help from you, Rashpal Singh WL 53, Basti Guzan Jalandhar [protected]

Hi, I am getting blank calls from +[protected]. And to cross check who is this.I found one lady and a man having conversation with each other.True caller was showing the name of Micromax care whenever i was getting the call. Please lodge a complaint against this number.I am scared if they hijack my personal details. Please let me know. Thanking You

Dear all, I have applied or submitted my request for 3G pack for 3 days for once it got activated and after finishing its data I again submitted request three times but it didn't got activated and for using #%MB data my 200 rs got deducted . what the hell it is ha . kindy solve it as soon as possible and revert me back with my balance.

An agent named bharani of coimbatore whose mobile number is [protected] has used improper words and physically assaulted my father who is 58yrs old on 18/2/15 in our house during an argument about a faulty 3g plan and bill which is stated as Rs.2800 but he had chosen the scheme for Rs.250 .. We had complained about this issue to the customer care and head of collection department but no action has been taken about this issue till now regarding the harrasement

मैंने 3 जीबी 2 जी इंटरनेट पैक अक्टिवेट किया था लेकिन बाद में एक और सन्देश आया की आप 200 ऍम बी पैक के लिए सब्सक्राइब हो चुके है जो मैंने नहीं किया था अतः मई चाहता हु की मेरा पुराना 3 जी बी वाला पैक वपास कर दिया जाये।3 जी बी पैक मैंने 247 रुपए मई करवाया था जो की मेरे लिए बड़ी रकम है ।

I am out of India from 31st January, 2015. I am visiting KENYA on a business trip. On 30th Jan, I contacted Vodafone Customer Care to check for International Roaming charges applicable for Kenya and also to check if any promo pack is available to bring down the call rates. The lady on the other side informed that normal call rates would be as follows: Rs.70/min for calling any local Kenyan number Rs.165/min for calling any Indian number Rs.70/min for any incoming call HOWEVER, if I activate a promo of Rs.599 with 10 days validity(IROAM599_10), the call rates will come down to: Rs.15/min for calling any local Kenyan number Rs.30/min for calling any Indian number Rs.15/min for any incoming call So, I went ahead and activated the promo and the service became active from 31st Jan, 12 am onward... Now, on 31st when I was travelling to Kenya, I had to wait for some time at Dubai airport for my connecting flight and I made/received a few calls to/from India. While I was waiting in Dubai, I also received a call from another Vodafone representative (from no. : [protected]) who also confirmed that the same DISCOUNTED call rates will be applicable in Kenya mentioned above. But, now that I got my itemized bill in hand, I can see that only the calls I made in Dubai are at discounted rates whereas all the calls that I made or received in Kenya are charged at the normal high rates.. This is a serious miss-commitment on part of Vodafone as two of the representatives confirmed the same thing and made me subscribe for a promo that came of no use. Had I been informed that promo will not work in Kenya, I could have easily opted for an alternative (local number or skype) rather than using my Indian number here. Now, I have been handed a huge bill amount by Vodafone because two of their employees either lied to me or are not aware of their own services!!! Moreover, as Vodafone was charging me at normal rates, my credit limit (Rs.5000) exceeded soon and I started receiving frequent calls (4-5 calls daily) from Customer Care, but no matter how many times I picked up the call, not a single person responded at the other end, but Vodafone did not miss charging me Rs.70/min for these incomming ghost calls even…AMAZING!!! Then I tried to contact Customer Care through 111 but was not able to as Safaricom (Vodafone partner in Kenya) kept saying the number is not valid. As a last measure, I tried contacting Chat Support through the website and after much effort once I got connected to an agent, he bluntly said that the discount will be visible only after the bill is generated and kicked me off the chat….GREAT SUPPORT!!! Ultimately, Vodafone discontinued my service on account of, I guess, “High Outstanding Unbilled Amount ” even before the expiry of the promo pack which was 9th Feb. I was left without any form of communication in a foreign country in middle of a business trip due to a reason I am not responsible for…

Respected Sir, I am Arun Kumar . My mobile number [protected] is deactived since from 16 feb and i use this number from last 7 years. In banks and other my valuable place i registerd this number... I was contacting to vodafone care rajasthan, , , they said that this number is permanently stopped..it cannot be reactivated, , company issude again in future to anyone.. so anyone can harm my personal details so please take actions . I hope you will solve my problem

I am a vodafone customer since Oct-2011.I started using internet 3G since sept-14.Since then I shocked when I saw download charges in the bill.Since Sept -14 onwards various download charges are included in the bills. I am giving month wise details as below:- 05-08-14 to 04-09-14 hello1_tvallsouth - Rs.30 [protected] to 04-10-14 myplex_ap_ - Rs.100 05-10-14 to 04-11-14 hello1_tvallsouth - Rs.30 wapvilla_ppd - Rs49 deals_mydala_99 -Rs-99 wapvilla_ppd - Rs.49 wapvilla_ppd - Rs.30 05-11-14 to 04-12-14 d2c_ndtv_valuepk_9 - Rs.99 hello1_tvallsouth - Rs.30 05-01-15 to 04-02-15 deals_mydala_99 Rs-99 I have never subscribed these services, regarding which I have complained number of times at local stores at Jalgaon. But it is regret to mention here that response is negative.It seems unethical way of partnership between vodafone & these websites because of which I am suffering with unnecessary charges.Being a your customer, there should be a warning like message before levying any such charges to customer.

Hello, I have recently received my bill for telephone no: [protected] and was shocked to see over a Rs1000+ charged in international messages. What is even more surprising is the fact that none of the these messages were made from my phone. I have checked the messaging history and don't recognize these numbers and would appreciate if someone could help me out in explaining how these charges were incurred as they are totally false. Would appreciate any help in this matter Much Thanks Parvez Rasul [protected]

I Abhishek Majumder my no. [protected] I took the connection few months back from a vodafone executives stating that its a new 3G connection we will provide you 3GB 3G unlimited data for 650 with 100rs bill on discount for a year. After 1st months there with my permission upgrade it to 750 with same 100rs bill on discount. After that month my bill used to come[protected] with downloading charges of 350, 250, 400. When I complaint it to there executives and ask senior to get in touch there don't do that and told me that you have to pay the bill there are no bill on discount and when ask for the why downloading charges for unlimited plan then there are saying that we offer only unlimited surfing. And after December there just sending me the new bill with additional charges with solving the problem there stop my service also but there don't stop sending bills But at the time of taking the connection there don't mention these clauses and now there asking to pay the bill or else there will take legal action.

I have been trying to deactivate my services on my phone# [protected] from last month I have sent the First mail on 13- Jan-15. However, after that every week Im getting call and Your relationship managers say they are going to stop the services with in a week but its not done yet. Today again I have received same call that my connection will be deactivated with in a week. Now from Feb 1-2015 I have not used my number and as it got lost. Still my concern has not been resolved. I have received bill with late payment fee and they are saying they will generating next bill. When I m not using your services why should I bear the pain and harassment from you guys of your phone calls and paying the unnecessary bills. I have been listen to you guys from more than a month and paying these stupid charges. Tabassum Khan [protected]@yahoo.com

There is continuous deduction of 0.04 INR for 0.00 MB data download everytime I see my phone (This is the message it is giving at regular interval). Even though all my mobile networks is off, why it is deducing the amount from my balance? Kindly resolve this issue at the earliest. My phone number is [protected].

Dear Team I am residing in Guru Arjun nagar near shadipur metro, Delhi. I recently shifted here, and for the past 3 months I have been facing severe drop in the connectivity and there is absolutely no signals here. Also there is no data connectivity . I am having a prepaid and a postpaid vodafone number and both are not accessible most of the time. Please have a look and provide a solution for this, , otherwise I have to switch to another service provider. Regards Ashutosh [protected]

I got several calls from vodafone executive to convert my prepaid account to postpaid details provided were plan: 249 > 500 local or std calls, 400 sms, n 500 MB DATA. As im using wifi i opted for it. after i recieved my first bill i realised std calls are chargeable. wen i complained i was told there could be some communication mistake. Now wen i recieved this months bill. Im being charged 1000 rs fo 200mb data which exceeded as per them in the last one day of my billing cycle. I made a complaint n recieved a call today from[protected] from monali and wen i told her abt my issue she says "its my problem" n wen I asked if we consumer are mad to register a complaint i was told, shayad ho sakta hai.. Is this the way to talk. now i want to port all my 3 numbers with vodafone. but this issue remain unaddressed. these ppl shuld stop luring ppl using prepaid to postpaid. guys beware of them. dont switch to postpaid ever

On 8th Feb i have activated 1GB of 3G Data. After 2 days they have reduced it to 0 without my knowledge.. i have not used that 3G Data.. After enquiring with customer care they 50 percent of 1GB of 3G data. Later after 2 days again they deducted that Data... so i am facing lot of problems with them.. i have enquired them many times but i have not got any clarification about that.. i am thinking to port for another network... i am really fed up of this vodafone m company.. My contact no is [protected]

This complaint is with regard to my request for the disconnection of the number [protected]. In the month of November i asked them to disconnect the number, i do not want to continue anymore. I got call from the vodafon customer care asking me take an alternate number wherin they will give waiver of 2 months rental. and pay the remaining bill which was of Rs616 so that they will discontinue the number . I did the same. I had given them the number of my choice, though i do not remember now which number i opted for. After few days they sent me the new sim, I called them 100 times to activate the number, no one responded and in turn i got the reply from the customer service, this is not a valid request and a valid number. I was shocked to see, they sent me the Bill for the previous number, i contacted them immediately and asked them the reason, they said they will revert me in 2 days. I got call again and again from them regarding the bill and every time they said they will again arrange the call back. No one had the responsibility to talk even for this. Finally, I sent them e-mail stating my problem, and they revert me asking for alternate number to contact me i forwarded them the alternate number ([protected]).which is again a Vodafone number postpaid. They contacted me on the same number, I once again explained the whole situation, then they again infomred about the same offer, that they will provide me an alternate number of my choice, I told them I am not going to take any number or sim now and asked to clear this mess. After a day or two they again send me msg for the bill payment. I immediately mailed them asking the contact person name and the contact number of Grievance Departmnet. Still I have got any reply from them and instead, they have disconnected the outgoing call for my present number :[protected] I have been harrased like anything from the Vodafone services, now i want to take a legal action against them for all this . Please help me . I have all the proofs of E-mails i have sent them also.