Vodafone India Complaints & Reviews

I am Vodafone Customer at Ahmedabad & using Vodafone since last 4 years. but from last 6 months Vodafone is charging 49, 99, 199 amount as a downloading a stuff which I have never downloaded & every month I have to fight with Vodafone for reversal.We have an total more then 500 coneection across Gujarat & so many employees of my company facing same issue. And for that I have already given the complaint to our RMs & other vodafone authorities but they have not given any satisfactory answer.

I started getting charged for Itemized bill and voice mail service on the mobile phone. I called customer service and asked for deactivation in Dec 2014. This came up again in the Jan bill. Called again and asked for this to be deactivated. This has come up again in the Feb bill. This has been an extremely frustrating experience needing to call customer services each month on seeing the billing statement

My Vodafone Postpaid connection has been barred of out going calls, the reason for that they has said is Address Verification Negative;. I didnt receive any calls, no one came to my residence and none came to my office address as well. I have raised the request thrice and every time address verification is negative; without even being verified. Thank you Vodafone your are providing a excellent pseudo customer service, I felt you guys had an excellent network coverage but this is really pissing me off. I have no intention to put my complaint here, but my out going is barred and you guys have a very good customer service; who care very little about customer and what is their issue. Is your customer service policy like, get the customer, give him the bill and only ask him when he doesnt pay the bill; whatever happens to the customers connection in between is not your problem. I hope not, I have provided my service registration number below and contact me asap. Service Registration Number : [protected]

I have been using Vodafone 3g services from some time now. At the beginning the downloading speed was very good. But over the time it's becoming poorer and poorer. It gets damn slow and downloading a 5 mb file takes more than 4-5 minutes.Downloading a big file is worse. The speed is so inconsistent. It starts pretty well around 300Kbps but after half the file is downloaded the speed drops below 100kbps. Please improve your speed. Be consistent.

Dear Sir/Madam, I am writing this email to you after facing unethical behaviour and getting unprofessional response from a company called Vodafone both from customer care and nodal officer. Reference to Relationship Number: 1.26875694. Hope Vodafone will read my email carefully before responding. This is with reference to a message I received on 8th Jan 2015 around 1200 noon stated that my mobile internet package limit of 1GB has been exhausted. I was shocked to see this message as I do not think, I have used this much data. I never used more than 700MB data in previous months. I reported this to Vodafone customer care and they told me that at times data usage happened in the background which is not visible. This is a very strange response I received from customer care. This kind of background usage never happened before. Later Vodafone customer care and nodal office stated they will waive 25% changes of extra usage. All this is strange that I need to pay the money for the service which I never used because Vodafone is forcing me to pay. I paid the complete amount to avoid late payment fee as Vodafone complaint cell was not listening to me. This unethical practice of Vodafone gone to next level when on 29th Jan 2015 I got a message stated that my 3G service has been activated. Please note that this activation was done without my consent. I immediately sent an email to Vodafone customer service and ask them to stop this immediately. On 9th Feb 2015 I gave a call to your customer service and spoke to Mr. Suraj. I request him to confirm me the services activated on my number and he confirmed that there is a 3G service activated on my number with the rental of Rs 299. Later when I called 1909 to file compliant about this unethical practice by Vodafone, the executive confirmed me that the package got activated on my account without my consent or even informing me before activation. Vodafone has crossed every limit o[censored]nprofessionalism and started cheating customer to earn money. Hope this will reach to Vodafone and they will take corrective actions. Thanks Manisha

I took two vodafone postpaid corporate sims one with a plan of 275 rs per month and the other with 375 rs per month but i was getting very high payment bills on the sim with plan 375 rs. So after 2 months i told vodafone costomer care to block my number with 375 rs plan and continue to call them till 1 month for around 70-80 times but they did'nt take any legal action and just make me fool and regularly charges me per month for that sim even when i was not using that sim. At last they create a final bill of 2097 rs and now they want me to pay that amount which is not made by me and when they failed to do that they disconnected my outgoing services of my second permanent number with 275 rs plan yesterday. So please do the needful as they are cheating we me. I am using vodafone network from last 4 years but now i really hate vodafone they are just cheaters and fraud.

Plz don't use vodafone company.. it is dam fake company. There are some pop up was spreading in internet may be only for the vodafone's customers. Which cuts your balance rs 90/- automatically without your permission. And there is no chance to refund any type of balance. These cases happened with 400 customer per day. If you want to check, you can search on Vodafone consumer forum. Plz forward these masg as many people as you can. Thanks for the help.

Vodafone has deliberately deactivated my number [protected] even after making a request to activate the number.I was porting to airtel and this looks a delibrate ploy to harass a customer. Please take stern action against vodafone for harassing a consumer.Time now is 12:29 AM on 2/21/2015 and my number has been deactivated, for making any important/emergency calls to mu Kin should i go to a vodafone store?

Hello, I have been using vodafone since 2009 and suddenly since 8-9 months I am facing network problems and malpractice of billing on my vodafone number [protected]. 20th of every month is my billing date and usually as per computation, I use upto Rs 3000 of calls/sms/3G. But before and after 20th, the bill shows more than my credit limit, (i.e- 9000). I have seen more than online bill of Rs.13, 400 when i dial *111*1*1# or call on 111 or chat online with vodafone executive. They have no answers about the usage. They use to answer, on 20th, you will be getting the bill summary in detail, there you can check the usage. But whenever the bill date arrives, the bill comes down to the real amount i.e- 2000/3000). I have already complained about the problem to TRAI and they failed to sort it out. Today is 20/02/2015, I checked my bill, it was Rs. 2268.90 and unbilled amount was Rs 74. After That, I visited their website and paid an amount of Rs.2600, because I have opted for portability to airtel and Airtel exe told me to pay some extra money in advance to avoid outstanding amount as the process will take 4-7 days. After paying the bill, it was showing Rs -331 as current bill and Rs 80 as outstanding. then again after 5 minutes I checked my vodafone bill, it was 110 and then after half an hour it was 120. I don't know, how they are billing me as I use wifi at home and office and while driving, I don't use phone. Also, I took a screenshot of my call summary (phone) and the bill usage that is showing in their website of my vodafone. I need to port out of vodafone ASAP. Also, if there is any law against the malpractice, let me know, so I can sue them with proper evidence about mental harrasment of showing bills more than actual. You can reach me Sushil Kumar [protected]

My name is Sneh lata Gupta. I have paid my full amount of bill but my outgoing calls are not been started. I had contacted customer care more than 4-5 times but they didn't resolve my problem. This Company is really poor. They didn't care about there customers. They only think about making money from there customers.

I have been charged an amount of Rs.1, 300/- towards Internet Charges saying that I have crossed my limit by 300 MB (I have a 1 GB internet pack).It came as a big shock to me because when I had received the message on31/1/2015 that I have crossed 60% of my internet pack, . I am told I dont have one. This is not the way to treat a loyal customer of 9 years. I was told to raise a compliant request but my request got i dint get any responce to me. I finally went to a Vodafone store and they promised to help but they said i have to pay Rs.1 300/- towards Internet Charges. The worst thing in all this is that Vodafone has a top up for 1 GB for just Rs.150/-. Dont these people know that if I had really used my Internet Charges beyond 1.5 GB, I would have simply taken a top up for paid just Rs.150/- instead of Rs.1300/-? The problem is they dont want to listen to a customer at all. They think they can get their way around the way they want. Nobody will sue them for Rs.1300/- so go ahead and trouble the customer. Its the most lousiest experience I have had ever. Now I dont know what to do as I feel like I have been cheated by Vodafone by charging me Rs.1 300/- extra. Can anyone help please Thanks, Sravankumar. [protected]

Hi My name is Neeraj Kumar Singh, I have given a request to port out both my number [protected] and [protected]. Instead of porting out they have deactivated my number [protected]. I had to call up customer care time and again but was of no use. Is this a new technique by vodafone from stopping customer to migrate to other service provider. To prevent us to port out to Airtel, Vodafone deactivated my number. When I told customer care to activate it, they showed me Vodafone store. Without any fault I have to run behind them.

Vodafone has levied Rs.110 for three times. If you ask costumer care people, they say I have downloaded some Services or applications. I have not downloaded any service. Customer Care is not at all supportive and is adamant that iv downloaded some stuff of which I am sure I didn't and are saying i have opened some paid sites, i can't understand the meaning of paid sites as whatever we need to pay online we have to use our debit or credit card and no one has authorized Vodafone to pay from our side. Vodafone customer care not giving me website where this link is located. And their answers are totally baseless. They have also charged late payment charges on the nonpayment of these unauthentic amount and haress me by calling me again and again and putting a dial a tone of nonpayment of my bill. I’m a Respectable citizen of this country and pay my dues on time and this type of harassment is awful. This is just a money earning gimmick and are making fool out of people.

Hi, I Am Surya [protected] Bangalore Vodafone is giving worst customer service. I recharged my number for Rs. 251 3G net pack on 31st December 2014 but I got only recharge msg but not activation msg. So I called customer care and they said ur previous net pack of Rs.147 is still active so once it's done .your net pack of 251 will get activited on 10 Jan 2015..I called again to customer care on 14th Jan and spoke with customer executive Sunil n he said ur net pack will get active within 17th Jan 6pm..but still it's not...so again I called on 19th Jan spoke with 5 customer executives but everybody put on hold n cut the call...and the last person whom I spoke was the worst executive named mruthunjaya bangalore...he was rash and he answered me u already used ur net pack...and once the call is disconnected from him I'm not able to contact customer care everytime it says me "unable to process your request". I posted the above issue in CONSUMER COURT INDIA and i got from a person on behalf of Vodafone and he apologized for issue and said me that he will revert me a balance of Rs.125 in a week and yes i got balance of rs.125 and i went to a Vodafone Store in GandhiBazar in Bangalore and asked to change my balance for net pack 2G Rs.125(550mb) 18 days.They said its done and net pack will activate in 4 hours, but after 4 hrs my sim itself got deactivated, no service is provided to my sim. I asked for a new sim with same Number, but Vodafone store people are refusing to give me the sim with same number. I am using the number from 6yrs, I want the sim with number - [protected] to be activated. Currently I am using contact number - [protected]

Respected Sir/Madam, As I have Recharge of Rs 300/- for talk time for the Mobile no [protected]. Recharge Process was Online from State Bank of India Account. Ref. No. of State Bank of India Account Statement.BSBI[protected]G00PXZCS5. Narration-To TRANSFER INB Vodafone VODAFONE PAYMENT. Please do Needful. As I have Faith in VODAFONE. Thanks & Regar5ds Suvarna Lawale Alternate No.[protected]

I am subscriber of m.No. [protected]. The number was port to postpaid form prepaid. In this regard, one Mr. Rohit visited my house for verification. The outgoing calls on the number has been deactivated by the company for the reason negative verification. When I contacted mr.Rohit, he said there is positive response from our side. I have called your helpline number and I surprised to hear that my two other vodafone numbers are deactivated and there is outstanding amount. When I asked the helpline to check these number, the numbers are still activated and my family members are using these number, Further, they told that there is amount outstanding in these accounts. I have told them in one number [protected] there is Rs.-34.01 outstanding and other account [protected] the outstanding amount is Rs.196.07 and due date for the payment is 19.02.2015., I am very surprised that a MNC has no system to check the authenticity of the reason before taking any action w.r.t. deactivation of any services. Further, the helpline persons are so rude and in spite of any help they simply disown there responsibility. I have deposited Rs.200.00 due in M.No.[protected] and outgoing call facility on my number was acticvated on 16.02.2015. But the number was again deactivated on 19.02.2015 and now there is new story that the payment of abovementioned numbers is pending for the month november 2011. I am surprised that if the payment is pending for november 2011 why these two numbers are still activated and present bills are showing uptodate bill payment. I am sorry to say that company is paying salaries to your nodal & appellate staff only to create bad name of the company. Becuase, at every time I called them they are telling me new story and not the concrete reason for such harrasment. This is my last effort to seek help from you, Rashpal Singh WL 53, Basti Guzan Jalandhar [protected]

Hi, I am getting blank calls from +[protected]. And to cross check who is this.I found one lady and a man having conversation with each other.True caller was showing the name of Micromax care whenever i was getting the call. Please lodge a complaint against this number.I am scared if they hijack my personal details. Please let me know. Thanking You

Dear all, I have applied or submitted my request for 3G pack for 3 days for once it got activated and after finishing its data I again submitted request three times but it didn't got activated and for using #%MB data my 200 rs got deducted . what the hell it is ha . kindy solve it as soon as possible and revert me back with my balance.

An agent named bharani of coimbatore whose mobile number is [protected] has used improper words and physically assaulted my father who is 58yrs old on 18/2/15 in our house during an argument about a faulty 3g plan and bill which is stated as Rs.2800 but he had chosen the scheme for Rs.250 .. We had complained about this issue to the customer care and head of collection department but no action has been taken about this issue till now regarding the harrasement

मैंने 3 जीबी 2 जी इंटरनेट पैक अक्टिवेट किया था लेकिन बाद में एक और सन्देश आया की आप 200 ऍम बी पैक के लिए सब्सक्राइब हो चुके है जो मैंने नहीं किया था अतः मई चाहता हु की मेरा पुराना 3 जी बी वाला पैक वपास कर दिया जाये।3 जी बी पैक मैंने 247 रुपए मई करवाया था जो की मेरे लिए बड़ी रकम है ।