Vodafone India Complaints & Reviews

Vodafone Customer Service is really a poor outcome. There Collection
Department contacted me and told that my billing cycle is 7th feb, 2015
where as with me the bill says it is 21 feb, 2015. The first time they
contact I told them it is not the correct information please check this
information. And that person said to me yes I will but next time again
they contacted me thrice and told that your bill is not paid yet and
your bill due date is 7 feb, 2015. As the last person is no help again
told the new executive please check this information but they contact
again and said so one more time that your due date is 7 feb, 2015.
Ridicules service's then asked him to give the phone to senior person
after putting me on a long hold he told me there is no one available
they will contact after wards. As I insist a lot he put me to some
senior which do not have the manner to talk to the customer. Bad
experience and on call no complain number they provide and the last
senior just hung up on me and disconnected the call. Finally talked to
the Nodal department as they are also not able to provide the regional
manager email address also. Understand the fact they can not talk but at
least they can access to email. After a lot of hassle got the request
number[protected] don't know what action they will take but NO COMPLAIN
number is generated in whole process.Poor Customer Services. Disha
Rasania

Dear Sir/Madam,

I am too much irritated with the service from Vodafone. This is the third time you have deducted money from my main balance. Whenever I keep balance more than 50 Rupees, you start to deduct money without any notification. Whenever I call customer care, they say that this have been deducted from a Third Party Vendor as you have downloaded 'Something'. But I am not an amature customer who is novice to Internet use. I have used internet from all vendors (Reliance 3G, Airtel 3G, Aircel, Tata Docomo) but I didn't get this kind of nuisance from any of them.

First Vodafone suddenly deducted Rs.49/- and when I called customer care, they couldn't satisfy me as they are trying to convince me that I might have downloaded something where I hadn't downloaded anything from any chargeable site. After that I didn't recharge more than Rs.50/- for few days. Everything was fine. Then again when I recharged more than Rs.50/-, Vodafone again deducted Rs.49/- . Again same story was given by Customer care executive.

Now, Everything crossed the limit. I had a balance more than Rs.200. Then on 17.02.2015 they deduced Rs.99/- again. I called customer care and talked to Mr. Subhadip Das. He told me that it was deducted at 12:10 AM while I downloaded something from internet. BUt unfortunately, I was sleeping then. How can it be possible? And then I requested him to transfer the call to Senior Executive. I talked to Mr. Madan Ghosh. He also repeated the same and disappointed me. I requested him to escalate the call to any Senior or any technical Person who can resolve my issue but he behaved very badly and cut my call. I want a thorough investigation why this kind of repetitive deduction of balance is going on. Should I not keep balance of more than Rs.50 to stop you from deducting money abruptly? I didn't expected this kind of worst service from Vodafone. I came to Vodafone via Portability from Reliance. I think I need to go there again.

Thank you very much!
Saptarshi Bandyopadhyay

Yesterday at about 9:30 PM., I paid Rs.222/- through credit card so as to get full talk time credit of Rs.222/- in respect of my Mobile No.[protected]. The recharge was done on line through Website " Vodafone On Line Recharge" vide Order ID [protected] and Payment Transaction ID BEPG [protected] as mentioned in the message sent by "[protected]@vodafone service.co.in to my e-mail address"[protected]@gmail.com" conveying me therein that I have been given Bonus Card 222 for Order Amount Rs.222/-. Besides this, I received following messages in my aforesaid Mobile: "Hi! Apke number per recharge ho gaya hai. Rchrg of MRP Rs 222. Your Free Local and STD minutes are 400. "Rchrg of MRP Rs 222.0 on 16- Feb-15 successful. lktime rcvd Rs.0.25, S Tax Rs 24.42, Access Fee Rs 197.33, New Bal Rs.74.98. Trans ID HR[protected]". Since I was not extended full talk time of Rs 222.0, I had a vodafone chat with "Merwyn", Vodafone Service Desk Agent. He informed me that" your recharge is successful". He also assured me that "Post the recharge, you will get the confirmation on the same within 15 minutes and benefits will be credited in your account within 4 hours". However, nothing further has been conveyed to me so far. Kindly look into the complaint and resolve it to my satisfaction at the earliest.

MAI ASHOK KUMAR SHAW [protected] NO USE KR RHA THA POSTPAID ME BUT BAAD ME MAI PREPAID KRWANE KE LIYE JB HUM VODAFONE STORE KAKURGACHHI KOLKATA ME GYE AUR WAHA PE APNA AADHAR CARD DIYE JO WO LOG BOL RHE HAI KI YE AADHAR NN COMPLIN HAI ISME HUMARI KYA GALTI HAI JO HUMARI NO KO BLOCK KR DIYE HAI MERA ADHAR NO[protected] MERA VODAFONE NO JO BLOCK HAI [protected] HAI

Hi I am Jayesh & My Mobile no [protected] I was using Internet on blackberry mobile with 2GB 2G plan Rs 399/ Mth. In which 2GB data was free. On 27th I have changed my handset from Blackberry to Nokia & I requested Vodafone to discontinue my blackberry data plan and activate normal 2G 2GB plan (199/ Mth), and I received conformation of the same on next day. When I received itemized bill, I found that, Vodafone charged me Rs. 3848.44 for Internet use of 969 MB. According to my plan I should not be charged any additional amount until 2GB. I have complaint the same 5 times to customers care & submitted written complaint on Vodafone care 4 times, but no one is attending this issue seriously.

Dear sir, My self Sumit Dhole am the vodafone customer more than last 1 year & i have got a good customer service at all.now i had 1 vodafone prepaid number [protected].In the month of February My 1 GB 3G internet pack was exhausted in just 1 day & 2 GB internet pack exhausted in just 2 days.They told that I have used 2GB data. But I only browse gmail and use whatsapp. How that is possible that it will use 2GB in 2 days.Spoke with customer care but customer care agent placing call on hold & now am not able call customer agent.eve am tring to contact from alternate number.but same responce i got. Requestig you to please look into this as I am really pissed off...

Its been a while I have not seen my vodafone bill but it usually come higher then I use. I have a 375 plan CUG sim. This month I saw the bill which shows some shotformat_dwnlo_9 (Rs 99/-) download. I haven't downloaded any such service. Have also seen many complaints against the same. Why are you not taking any actions. If you wanna increase the Plan rate increase it by telling upfront don't hide and do corruptions. Please let me know at the earliest how to wave off this stupid download amount

Dear Sir, my mobile no. [protected] we there are many times talk to your Executive regarding adjustment's payment related but every Executive given diff. Information in last 3 months we are do not satisfied i I spoken to customer care many times about speaking to senior person, he said "Senior person is not available now Thanks & Reg sandesh

Hi Team I had reach the Tambaram West Vodafone mini store, Asking there CUG Connection but they Changed my old number with mobile portability as a tamilnadu circle vodafone and given one New chennai circle vodafone number... After that only I know different circle cannot activate CUG The mistake did by the show room, but didn't I cannot change the circle I cannot activate CUG. I reach everyone in the Vodafone like Show room, Customer care, Nodal officer, also mailed every one No solution... Please provide me a Solution [protected]

I am sorry to say that it is my one of the worst service experience in 6years of Vodafone service. On 02-Jan-2015 I have requested for my Current company’s Corporate Plan activation and when I contacted your call center I was surprised to know that the plan was not activated hence reminded on 05-Jan-2015. You have activated it on 07-Jan-2015 .For which I had to suffer for 7days without any call & internet. Now on 22-Jan-2015 I called on your toll free No 111. I have enquired about Roaming. Got to know that for Roaming activation I will be charged Rs149 for a month and if I deactivate the plan I will be charged proportionately. Hence asked the CSE to activate the Plan. I am shocked to hear that the Roaming plan was not activated till 27-Jan-2015 and then the CSE has taken request for the same and Activated the plan on 29-Jan-2015.Again service issue for which I may charge for all the incoming calls. I am under impression that data pack is of 3G and while operating from my mobile why am getting 2g signal. On the receipt of My bill come to know that Vodafone has charged me for internate usage. Where I had my corporate Plan active during my roaming days. Hence called 111(tollfree No)I am surprised to hear from the CSE that my earlier corporate plan has deactivated while activating the Roaming Plan. No one has ever explained me that if the roaming plan activated once the main plan will not be considered, Then I would not have considered myself for the roaming Plan. It’s really a shocker to me and my entire experience with Vodafone getting worsen day by day. I marked several mails to Corporate.Assist @ Vodafone.com & the Nodal ID. But I have not received any positive feedback from them. Hoping for a positive reply and waver in some of my bill amount am writing this. Hopefully will get a positive reply to pay my bill & Continue with the service of Vodafone.

Dear Sir, I am Tanoy Paul. I had one vodafone postpaid number [protected]. In the month of October they charged me Rs. 814 additional for using 100 MB extra Data. I was entitled to use 500 MB fre data. They told that I have used 600MB data. But I only browse gmail and use whatsapp. How that is possible that it will use 600 MB in 15 days. I sent them the snapshot of my data log also which I did not clear since 1st September. It clearly showed that I had only used only 330 MB since 1st September and 29 Hours of call in which 19 hours was of previous month's for which I have already paid Rs.330. I believe vodafone is somehow charging me extra for internet usage. I paid the rental and the extra amount which was charged for std call. But I refused to pay that Rs. 814 which was wrongly charged. I told vodafone to cancel my connection. They cancelled it but still they are insisting me to pay the amount of Rs. 814. In that month due to credit limit issue I was not able to use internet. But still they are keeping on saying that I have used 600 MB. Even after sending them the snapshot of data tracker they are not ready to believe my argument. Recently they are threatening me of legal action and issued a legal notice. I am attaching the snapshot for your kind perusal. Please look into this.

I'm shekaram from AndhraPradesh My vodafone number [protected] I've been using internet 3g on Vodafone. Just hours back I recharged with 500 now they deducted 198 without my concern and got 2 msgs one after otheR Dear Customer, your voucher no for WIN Samsung Galaxy Note 4 Bid Deal for Rs 99 is [protected]. Your total bids purchased so far are 99.You either win or get 100% money back in points. Total vouchers valid till[protected] are 99.Call at[protected] for more details. Enjoy the deal! Dear Customer, your voucher no for WIN Samsung Galaxy Note 4 Bid Deal for Rs 99 is [protected]. Your total bids purchased so far are 198.You either win or get 100% money back in points. Total vouchers valid till[protected] are 198.Call at[protected] for more details. Enjoy the deal!

Hi This is Subrato Pal I am using Vodafone No -[protected] and now want to port from Voda to MTNL Dolphin but its takes a long duration of porting the no. to MTNL Delhi. I submitted all documents to MTNL Sanchar Haat and even tele verification was also done two times but there is no response from vodafone..Only i got a sms -"Hello! We have received your Porting Request VD***** dated 13Feb2015. We will validate your request and will revert on confirmation by 96hrs TAT from the time we received the request from MCH" After that there is no confirmation call or sms i received regarding successful port. Please Port this no to MTNL Delhi Prepaid..as soon as possible.

I have been following up with Vodafone team for disconnection of my postpaid number([protected]) since 1 month. But they are providing me the proper response and this number is still not disconnected.I have stopped using this number but they are still generating the bills.Even relation manager assigned by Vodafone team is clearing refusing to offer any help even after multiple mails and followups.

Hello Team, I am a Vodafone customer for last 6 years and I have got any good customer service at all. Today I have tried calling customer service for more than 5 times as my 3G internet services not workin properly. Customer care agents just disconnecting calls or transferring to any departmet or placing call on hold and not coming back. I have almost wasted more than 50 rupees just to get hold of a floor supervisor as I have issues with the network due to which i am unable to use Internet and its affecting my calls as well. Requestig you to please look into this as I am really pissed off with Vodafone. Regards Namit pal [protected]

MAIL SEND TO CELL, BUT NO RESPONSE Dear vinay, I am really surprised by the waiver given to me by you.. Pls make a note that I have not begged you for some waiver. I was regularly getting a bill of[protected]/month and was happy with all the services. Suddenly I got a bill of 9000 only because of your employees miscommunication. I fail to understand why the situation is not being known to you. I guess the company is under fault for either recruiting poor talent or improper training to employees. I have got the 6000 odd bill in sept and 2600 odd bill on data only because of miscommunication from your supposed trained customer care people. I am really upset by the way this entire thing is being handled and when I raised my issue, it was been taken as a waiver request. I wanted to highlight how irresponsible and inefficient your customer care is. The same happened with my oct bill. I had requested for 2 add on packs on the data usage and only 1 was added. Do you see me as a fool who is ready to pay extra charges without any reasons . Dear Vinay…. Feeling Deeply deeply upset and insulted by the way you have handled this thing.. I didn’t expect such response from your end. I am at no fault at all to suffer like this. Non of your executives have neither informed about the charges which would be incurred for data usage nor added on my request for additional pack in October. Do you expect GOD to reach me the details.. I AM MAKING IT CLISTER CLEAR THAT I WANT A TOTAL WAIVER OF ALL DATA CHARGES, REDUCING 650/MONTH PACK. I AM GOING TO TAKE IT TO NATIONAL LEVEL OR GLOBAL LEVEL AND ALSO GIVE A VALID COMPLAINT TO WHEREVER IT CAN IN GOVT BODIES WHO HANDLE THIS IF YOU WONT ADDRESS THIS IN 48 HRS. WOULD ALSO GO FOR A COMPENSATION IF THINGS ARE NOT SETTLED FOR CUTTING MY OUT GOING AND INCOMING WHEN I WAS OUT OF STATION IN MUMBAI.

My vodafone complaint no. Is [protected].i paid one bill also but not getting any solution.1month i am sending mails like mad, no consumer respect i facing.There are two complaints ...1st is about my wrong plan which i never demand, your agency's person came at my door step and given me on basis of wrong information and the 2nd... customer care executive called me to change my plan into 3g speed, when i asked about the plan he said that i have to pay only 50rs extra and i ll get 2gb internet unlimted free in 250 rs...but later i got to kno this is also a wrong information...so i immediatly informed to customer care with in a week time that plz stop this internet plan and plz continue my previous plan so he assured me that he ll change in 4hours.and i have to pay only 50rs extra for 3g charge which i used unknowingly and i was agreed towards this solution.But no compliance ... still kept on waiting. So kindly make my bills clear so that i can surrender this network asap. I was your 5years old prepaid customer and one day some customer care executive came to my residence and gave me corporate connection, the scheme name was 'p to p' and plan was 444 in which i supposed to be getting 300 sms local nd std +900mins calls std and local+2gb data from 2g speed+ 1vodafone local no. Totally free.but this is not my plan rite now.i hav a recipt also from your concerning agency Global Direct and the executive person name is Chhedi Shah, his contact no. Is [protected].who gave me following corprate connection as i m your customer since5years.i supposed to be getting satisfactory service but not getting it. I have a solid objection towards it. Kindly resolve this thing otherwise i ll not pay a single penny and go to the court as well. Dont make people fool.giving postpaid connection on the fake plans and overcharged to the customers. Even i have fulfilled all the formalities which ur concern fellow wanted and my company mailed you also to inform that i am the part of their company. Regards Amrita mishra

Sir, I would like to bring to your notice that, I have a primary vodafone mobile connection ([protected], 249 Plan - 500 Mins Local & STD Calls Free with 1 GB Data Usage & Billing Date of 17th Every Month), on the basis of my primary connection, I was pursued by vodafone customer care executive for new add on connection ([protected]) with same primary plan facilities, which I availed after submission of the relevant documents required for new sim card connection. I was never ever told by the executives that the bill of the new card will be merge with my primary connection in the same billing cycle, so I used it accordingly as a new sim card with new billing cycle i.e. from the issue date of new sim card (25.12.2014), but within the specified limit of the plan. Whereas, vodafone billed me from the date of issuance of new card i.e. 25.12.2014, which was after my billing date cycle i.e. 17.12.2014 and charged me on pro-rata basis for the same, which is very high as per my monthly bill which is on an average Rs. 320-350 p.m. maximum. I tried to bring it to the notice of vodafone customer care for the last one and half month for the same and they assured me at the store that the charges will be reverted, but till date it has not been done. And when I wrote to the nodal officer of Vodafone, then also, I got the same reply that the bills has been done correctly. Whereas, they are not accepting that its the mistake from their customer care executive, who gave me improper & mis-information about the Jodi number paln & did not educate me about the billing cycle. Also, my outgoing calls on both the numbers were also disconnected, ever after I had made part payment of my bill. So, I kindly request you to do the needfull at the earliest. Thanks and regards, RAmakrishna H Narve

I have been a subscriber of Vodafone since last several years and using 3G data services since it was introduced by the company. Never in my entire history o[censored]sage have I been billed more than 3-4000 per month. In the last four months I have incurred a bill of less than rs. 2000.00. this month suddenly I have been billed more than Rs. 8000.00 without corresponding changes in data usage. This is unethical

This is called height of fraud... Rs 297(Rs 99 3 times) has been deducted fraudulently from my Vodafone Mobile no. 5050 on /14, 07/01/15 and /15. For some NDTV value pack although I have not activated such kind of services. Even the customer care is not accepting it. In fact his is real corruption... so I request to refund my money..I want my Rs 297 back.