Vodafone India Complaints & Reviews

Hello sir, On my Vodafone's Number [protected] requested to deactivate 3g plan of rs. 650 in the month of september 2014, illegal billing and misbehaving by a customer care of vodafone ...last 5 yrs i was a good customer of Vodafone

Hi my name is Honey Dudhatra and my Mobile number is [protected] . Vodafone has deducted 77 Rs. for Tiny TV series subscription from my Balance however I never requested for any this kind of services but the customer care is not ready to listen also they are very rude while talking. I am thinking of porting to any other service which doesn't deduct money without any reasons.

I am JAYASHREE & I am having a prepaid # [protected]. I am in SAUDI ARABIA since 50 days. I got international roaming before I left India. But here I came to know that there is no tie up with Vodafone for service. As it is 50 days of non usage please do not deactivate my # & do not allot my # to any one. I am coming back to India on 2nd April 2015.

As from my mobile no [protected] on 12th Feb 2015 they has deducted 99 Rupees without my knowledge informed same to the Vodafone complaints team on 13th Feb 2015 . they said that 99 rupees has been deduced while using data, but finally they said that they will refund 50% to my account after 24 hours . still now not yet received . So from past two days keep on trying to reach complaints team is not connecting . Kindly do need full

i was very upset call cust care & in top of that the rep hung up the call and i got very angry m really disappointed very poor service
my number [protected]
i hate this [censored] service the deducted Rs. 99 & 49 many a time
[censored] now new trick to fool the cust they give a miscall from unknown number & i call back that number back [censored] RS 60 deducted from my balance & when i call cust care they said its an ISD number i want to know in 20second they charge RS 60 which country is that i think i got connected with different world i guess. why we are geting this kind of call. TO Vodafone pleas stop fooling the customers .

Sir As i talked with retailor for two CUG postpaid connection, he give me a plan for two cug connection that was 299 main and 124 sub connection. As process we are done all verification for billing and office verification. After that when i activate both sim i found diffrent plan in my numbers like 199 rental with diffrent facility. I face many problems on plans. I take that plans for official use but now ot is so costly with diffrent plans. please solve this matter imidiatly. My mumber is [protected]

Vodafone retailor give me a two commercial plan with 124 and 299 plan. That have diffrent plan. But when i activate both of sim i got diffrent plan and facilities on my number. I face many problems in my official work for that. Please solve this matter imidiatly. My phone number is [protected]

Hi, Sir,


My name is sadiq, My sister lost the phone saturday 14/02/2015 with vodafone SIM, Mobile no: [protected]
We are using this SIM past 5 years, When i called to customer care for blocking the sim he told this sim not ur name, Actually this sim registered my younger brother name :Raziq ulla, But Vodafone customer care telling
this sim not ur name, so please recheck the call history and registration person again i[censored]r side by mistake wrong entered .and this sim yesterday night i blocked ref no :[protected].for ur information, So please resolve this issue
as soon as possible,


If contact me any query pls feel free to contact:[protected]

The balance of Rs 99 was deducted twice on 16th feb 2015 around 1145 hours

When asked from customer care, they said that it was due to downloading from internet, where no such paid downloading was done.

My vodafone no is [protected] and circle is UP West

I have used the Vodafone Data Card - [protected], under the Fixed Rental Plan of INR 730 (including taxes) where I got 3GB @ 3G and post that unlimited @2G per month. I have been paying my monthly fixed rental each month before the due dates, when suddenly in October 2014, my bill was charged with an unnecessary amount of nearly INR 3500. Even after a months struggle with the customer care executives and visit to the Vodafone store, I did not get a reason for this charge and the executives kept telling that this is a backend issue and will be reversed in the next months bill. However, in Novembers 2014 bill when this was not resolved I went up to the Janakpuri (New Delhi) Vodafone store on 25th Dec 2014 and surrendered the sim with the request of deactivating the number and the service, after clearing my monthly dues till 25th Dec 2014. The store people took the sim and deactivated my service for this number. On 2nd January 2015, I got to know that the charge was an advance 6 months rental on my number from Jan to June 2015, without any intimation or notice. Now, in February 2015, I am again receiving calls and mails from vodafone to clear my dues for the 6 months advance rental from Jan 2015 to June 2015, when I had surrendered the number on 25th Dec 2014 after clearing all my monthly dues. I had tried contacting to the customer care N number of times with my problem but have not recieved any resolution till date. Above that the executives do not know how to talk to a customer and then Vodafone is sending me demand notice for an amount which I have not used. This is highly disgusting and pathetic on their part, and I am seriously frustrated expalining each one about the issue. I have other important work to do as well. Please provide me with a solution and help me out. Thanks and Regards, Rohit Parmanandka [protected]

On 14th feb 12:44 Am i open browser. And suddenly 3 pages open in my mobile. I got message that my service is started. So I have unregistered it and called customer care at morning 10 Am. They told me that within 4 hour i will get refund. But on 15th evening i dont get it back. So i call Vodafone customer care. They told me that 24 hour passed and you cant get refund now. I told him that thats your problem so he asked me to talk with his senior. But 5 times they cut my call. FInally i call from other phone. They pick up and told me that with in 1 hour i will get my refund. 2 days passed but i havent receive my refund. Now they dosent recive my call for complaint.

Vodafone sent me a sms notifying that dial *121*33# and get ur vodafone internet offers..
I did the same and found 3 offers.
1. 147- 500 mb (30 days)
2. 28- 250mb 3g (14 ")
3. 49- 500 mb 3g (14")

1 optd 3rd..but given only 150 mb instead..
I called vodafone customer care..
They said there is no promo here at 49..
I took a snap of the offers..can send them whenever needed..
Plz repay me..or allot the entire usage data..

Vodafone Customer Service is really a poor outcome. There Collection
Department contacted me and told that my billing cycle is 7th feb, 2015
where as with me the bill says it is 21 feb, 2015. The first time they
contact I told them it is not the correct information please check this
information. And that person said to me yes I will but next time again
they contacted me thrice and told that your bill is not paid yet and
your bill due date is 7 feb, 2015. As the last person is no help again
told the new executive please check this information but they contact
again and said so one more time that your due date is 7 feb, 2015.
Ridicules service's then asked him to give the phone to senior person
after putting me on a long hold he told me there is no one available
they will contact after wards. As I insist a lot he put me to some
senior which do not have the manner to talk to the customer. Bad
experience and on call no complain number they provide and the last
senior just hung up on me and disconnected the call. Finally talked to
the Nodal department as they are also not able to provide the regional
manager email address also. Understand the fact they can not talk but at
least they can access to email. After a lot of hassle got the request
number[protected] don't know what action they will take but NO COMPLAIN
number is generated in whole process.Poor Customer Services. Disha
Rasania

Dear Sir/Madam,

I am too much irritated with the service from Vodafone. This is the third time you have deducted money from my main balance. Whenever I keep balance more than 50 Rupees, you start to deduct money without any notification. Whenever I call customer care, they say that this have been deducted from a Third Party Vendor as you have downloaded 'Something'. But I am not an amature customer who is novice to Internet use. I have used internet from all vendors (Reliance 3G, Airtel 3G, Aircel, Tata Docomo) but I didn't get this kind of nuisance from any of them.

First Vodafone suddenly deducted Rs.49/- and when I called customer care, they couldn't satisfy me as they are trying to convince me that I might have downloaded something where I hadn't downloaded anything from any chargeable site. After that I didn't recharge more than Rs.50/- for few days. Everything was fine. Then again when I recharged more than Rs.50/-, Vodafone again deducted Rs.49/- . Again same story was given by Customer care executive.

Now, Everything crossed the limit. I had a balance more than Rs.200. Then on 17.02.2015 they deduced Rs.99/- again. I called customer care and talked to Mr. Subhadip Das. He told me that it was deducted at 12:10 AM while I downloaded something from internet. BUt unfortunately, I was sleeping then. How can it be possible? And then I requested him to transfer the call to Senior Executive. I talked to Mr. Madan Ghosh. He also repeated the same and disappointed me. I requested him to escalate the call to any Senior or any technical Person who can resolve my issue but he behaved very badly and cut my call. I want a thorough investigation why this kind of repetitive deduction of balance is going on. Should I not keep balance of more than Rs.50 to stop you from deducting money abruptly? I didn't expected this kind of worst service from Vodafone. I came to Vodafone via Portability from Reliance. I think I need to go there again.

Thank you very much!
Saptarshi Bandyopadhyay

Yesterday at about 9:30 PM., I paid Rs.222/- through credit card so as to get full talk time credit of Rs.222/- in respect of my Mobile No.[protected]. The recharge was done on line through Website " Vodafone On Line Recharge" vide Order ID [protected] and Payment Transaction ID BEPG [protected] as mentioned in the message sent by "[protected]@vodafone service.co.in to my e-mail address"[protected]@gmail.com" conveying me therein that I have been given Bonus Card 222 for Order Amount Rs.222/-. Besides this, I received following messages in my aforesaid Mobile: "Hi! Apke number per recharge ho gaya hai. Rchrg of MRP Rs 222. Your Free Local and STD minutes are 400. "Rchrg of MRP Rs 222.0 on 16- Feb-15 successful. lktime rcvd Rs.0.25, S Tax Rs 24.42, Access Fee Rs 197.33, New Bal Rs.74.98. Trans ID HR[protected]". Since I was not extended full talk time of Rs 222.0, I had a vodafone chat with "Merwyn", Vodafone Service Desk Agent. He informed me that" your recharge is successful". He also assured me that "Post the recharge, you will get the confirmation on the same within 15 minutes and benefits will be credited in your account within 4 hours". However, nothing further has been conveyed to me so far. Kindly look into the complaint and resolve it to my satisfaction at the earliest.

MAI ASHOK KUMAR SHAW [protected] NO USE KR RHA THA POSTPAID ME BUT BAAD ME MAI PREPAID KRWANE KE LIYE JB HUM VODAFONE STORE KAKURGACHHI KOLKATA ME GYE AUR WAHA PE APNA AADHAR CARD DIYE JO WO LOG BOL RHE HAI KI YE AADHAR NN COMPLIN HAI ISME HUMARI KYA GALTI HAI JO HUMARI NO KO BLOCK KR DIYE HAI MERA ADHAR NO[protected] MERA VODAFONE NO JO BLOCK HAI [protected] HAI

Hi I am Jayesh & My Mobile no [protected] I was using Internet on blackberry mobile with 2GB 2G plan Rs 399/ Mth. In which 2GB data was free. On 27th I have changed my handset from Blackberry to Nokia & I requested Vodafone to discontinue my blackberry data plan and activate normal 2G 2GB plan (199/ Mth), and I received conformation of the same on next day. When I received itemized bill, I found that, Vodafone charged me Rs. 3848.44 for Internet use of 969 MB. According to my plan I should not be charged any additional amount until 2GB. I have complaint the same 5 times to customers care & submitted written complaint on Vodafone care 4 times, but no one is attending this issue seriously.

Dear sir, My self Sumit Dhole am the vodafone customer more than last 1 year & i have got a good customer service at all.now i had 1 vodafone prepaid number [protected].In the month of February My 1 GB 3G internet pack was exhausted in just 1 day & 2 GB internet pack exhausted in just 2 days.They told that I have used 2GB data. But I only browse gmail and use whatsapp. How that is possible that it will use 2GB in 2 days.Spoke with customer care but customer care agent placing call on hold & now am not able call customer agent.eve am tring to contact from alternate number.but same responce i got. Requestig you to please look into this as I am really pissed off...

Its been a while I have not seen my vodafone bill but it usually come higher then I use. I have a 375 plan CUG sim. This month I saw the bill which shows some shotformat_dwnlo_9 (Rs 99/-) download. I haven't downloaded any such service. Have also seen many complaints against the same. Why are you not taking any actions. If you wanna increase the Plan rate increase it by telling upfront don't hide and do corruptions. Please let me know at the earliest how to wave off this stupid download amount

Dear Sir, my mobile no. [protected] we there are many times talk to your Executive regarding adjustment's payment related but every Executive given diff. Information in last 3 months we are do not satisfied i I spoken to customer care many times about speaking to senior person, he said "Senior person is not available now Thanks & Reg sandesh