Feb 10, 2015
Updated by omnipotent7 Vodafone India - Deduction of money for services of a certain "Tiny Tv"
My name is Arkaprobho Bhattacharjee and the mobile number given to me is
[protected]. On 27/1/2015, at about 10'o clock while surfing the
internet, a sudden pop up appeared on my phone notifying me of the fact
that a certain subscription to a value added service, namely, "Tiny TV"
has been activated and INR 55 has been duly deducted from my account.
Taken aback, I promptly called their "24 hour Customer Service Cell"
only to be redirected to an automated voice which kept telling me to
dial 9 to reach the customer care thus falling into a never ending loop.
Not to be deterred, I decided to call them the next day and when I did
so and asked for my refund, the representative promptly told me that
since I had not called them within 4 hours, the refund option was not
viable but he could deactivate the service for me. Exasperated, I asked
him to do so and urged him to not let incidents like this happen again.
However, on 10/2/2015, after an hour of my recharging my phone, another
pop up appeared notifying me of a deduction of INR 22 for the same
wretched "Tiny TV" services adding, this time that the service has been
renewed and charges will be applicable per week as per content. This
happened while I was travelling and was not surfing any content from the
internet, for which I would like to stress, I HAVE ALWAYS HAD A VALID
NET PACK. Also, this is to be added that this was my first recharge
since the night of 25/1/2015 and my phone was lying defunct as I had
another one. Now I promptly called the Customer Care cell and spoke to 3
different representatives, to whom I had to explain my situation thrice
and every time I was met with the same response of transferring my call
to a senior during which the call magically got dropped each time. I
tried hollering at a certain Mr. Girish Holla who seems to be in charge
of something important at Vodafone as all the complaints have been asked
to be directed to him on their official website but his mobile is
switched off round the clock. Imagine the irony!!
Now, however light hearted this might seem, I would ask you to take this
matter seriously. I do know of the ambit of the "Tiny Tv" services, as
in where and when they can charge for that and I am pretty sure I did
not fall in that ambit. It is imperative that telecom service providers
do not get away with thievery like this. Like really, do these guys even
realise how low they are stooping!! I would kindly ask the admins of
this page to take whatever steps necessary against Vodafone India and to
take them as soon as possible.
Looking forward for resolution.
Thanks!!