Vodafone India Complaints & Reviews

my vodafone postpaid no. is [protected] on bill no: [protected] for bill period:06.12.14 to 06.01.15 vodafone charge me rs 296 for unknown downloads which i never did. vodafone charge me rs99 for wapvill ppd, [protected]@49 two times and [protected]@99 . when i called 198 and they were unable to explain about downloads . they don't know the sites from which these downloads i did not pay my overbill so after 3 days of due date 24 jan my connection got discontinued help me out

I received my bill as Rs.2546.19 while I recently paid Rs.1000 on 28th jan . Also I have seen extra charges of Rs. 262 in this bill for 0 kb download which is not acceptable at all. Please correct the bill . Also I have been charged late payment charges as Rs. 100 and I shall tell you that I had a series of discussion with your teams regarding my previous Bill discrepancy and I was very disappointed with your service as everytime some new member used to communicate and was unable to understand our problem so I am not willing to pay Rs. 100 along with Rs. 262. Please correct the bill and send back the actual amount to pay so that I can pay the rest amount and cancel the Vodafone connection Your service is extremely dissatisfactory in terms of customer service and customer satisfaction and I will make sure to update this to my Corporate team.

Sir, I got a call from vodafone on 23/01/2015 at 10.30 AM that, I am a premium member, and I will get 500MB additional data ( after 24 hrs) after deducting Rs149 from my account. That is 1GB for Rs 149. I gave permission to do that. After 24 hrs I did't get the extra data of 500MB. Then I registered a complaint on 25/01/2015 regarding the above matter. Complaint no. is[protected]. Customer care executive told me that I will get the extra data on 29/01/2015 at 6.00PM. I did't get the data on that day, and call back to customer care. Executive told that the data will get after 24 hrs. I did't get the data after 24 hrs. I again call back to customer care, the executive told that, I recharged only Rs149, So they cannot do so. Actually vodafone is cheating for one weak. Why you are calling for such offers. So please do necessary action. Regards, Subheesh P sukumaran E mail: [protected]@gmail.om PH. [protected]

Dear Sir/Medan My Mobile no. is [protected] - Vodafone postpaid connection My complaints are not taken care by CUG coordinator. i have given many calls and emails for solving the problem but the same is yet not solved. Instead penalty charges are levid every month. Coordinator Name : Mr. Ambuj/ Mr. Vikas 'services.[protected]@yahoo.com' [protected] I have requested to close 3G plan for last 2 month but the same is not deactivated. for first two month charges are reversed but now in third month again they have charged. however this time no action taken even though various email and calls given to tham..i havent paid excess billing and communicated the same throgh mail even thoght penalty of non payment levied for billig of JAN and FEB month. Please go throgh with my previous complaints to CUG coordinators 1. September Bill detail and query - Bill Detail MICV 299 30D : 27/08/14 to 26/09/14 - 299.00/- ( 299 3G PM) Monthly rental : 27/08/14 to 07/09/14 - 48.39/- ( 125 PM) Monthly rental 08/09/14 to 26/09/14 - 229.84 (ST CR MV E Connect 375 3G) Total : 577.23+ ST 71.35 to tatal 648.58 I have received call from Vodafone customer care on 08/09/14 where a New plan of 375 Rs. PM told to me. The plan detail include 2G Internet plan and 500 Minute free. Which was suitable to me. However I told him that activate that plan only by deactivation exiting plan of 125 + 299 (3G) where the executive assured me that old plan and new plan will be charged proportionately i.e (up to 7th OLD Plan 125+299 & from 8th to 26 new plan of 375). However when I received the bill I observed that 3G plan has been charged for full month. Please waive off charges of 3G plan for the period from 8th to 26th September 2014. I had also lodge a complained in customer care ref no. 78809474. Action : Reversed ok 2. October bill and communication with CUG coordinator From: Mukesh Trivedi [mailto:mukesh.[protected]@maninds.org] Sent: Tuesday, November 04, 2014 10:01 AMTo: 'services.[protected]@yahoo.com' ; 'ambuj.[protected]@gmail.com'Subject: RE: Excess billing [protected] Dear Mr. Ambuj, With reference to billing for October month Vodafone service [protected] I have observed that again excess bill charged for 299+ ST even it was intimated in last month as per below trial mail. Please waive off excess billed charges for the period October 2014. Please let me know if any other information required. Regards, Mukesh Trivedi [protected] Reply : Hello, Your adjustment has been processed. Regards, Renaissance ServicesHelp Desk:99252 [protected] 22999 3. November bill : Again excess billing - below is communication From: Mukesh Trivedi [mailto:mukesh.[protected]@maninds.org] Sent: Monday, December 01, 2014 9:40 AMTo: 'services.[protected]@yahoo.com'Subject: FW: Excess billing [protected] Dear Vikas ji, Please go through with my current bill and below screen print where again 3G Charges of Rs. 115 are charged to my bill which I have complaining from last 2 month. Please refer trail mail also. Regards, Action : No action taken. i had again called to customer care to say at least deactivate the plan from there END. which was deactivated on 07/11/14. I further called my CUG coordinator by Email that i am not paying excess charges No responce given by coordinator for various email sent to tham and each month penalty is levied on my bill. From: Mukesh Trivedi [mailto:mukesh.[protected]@maninds.org] Sent: Monday, December 08, 2014 11:53 AMTo: 'services.[protected]@yahoo.com'; 'ambuj.[protected]@gmail.com'Cc: [protected]@maninds.org; 'mukesh.[protected]@icai.org'Subject: Re: Excess billing [protected] Dear Mr. Vikas/ Mr. Ambuj. Wrt to below mail regarding excess charge of Rs. 115+ Service tax on account of 3G charges, credit to my Vodafone account is still pending. Request you to do the needful at earliest. I am paying 328 Rs. After reducing 130 (basic+ST) from bill amount 458.37. Please let me know if any concern you have with regards to above query. Regards, Mukesh Trivedi

i have been paying the Vodafone bills every month through bill payment mechanism provided by my bank, ICICI bank One payment made in Oct 2014 amounting to Rs 5570 is being disputed by Vodafone since the last three months though the subsequent payments have been received . Despite sending them the transaction receipt number and even the email received from the bank the at the amount has been debited from my bank account and passed on to Vodafone, Mumbai, they sent legal notice to me for non payment . I have been a post paid customer for several years and despite appealing to nodal officers and applate e authority, the company has chosen the legal route. How can the money debited to my bank account and sent to the Vodafone account go missing just for one month.? When the bank certifies that the money has been remitted to Vodafone account, they are not accepting and instead have sent legal notice for recovery Now they should punished for this action.

On 14th April I had placed application for porting of my Airtel no to Vodafone no. I was told at that moment that nano sim is not available at the store and they will give me nano sim within a week once no is ported. I daily gave calls at the store to check the status of my application and I was told that it is under process. After a week I.e on 21st when I visited the store to collect sim I was told that my application for porting has been rejected. Store people did not even bothered to call me and inform me that my application has been rejected. When I visited the store myself all of sudden I was informed that it's rejected. And still 1 week was passed and they did not managed to get nano sim. Then again on 23rd Jan they placed my application and everyday I called up and visited the store daily for nano sim. Everyday I was told we will give you sim in 1 day 2 day. Every day I was given excuses. On 26th it was told to me that once my Airtel no is deactivated they will surely give me nano sim. It's been 2 days that my Airtel sim has been deactivated and vodafone no has been ported but still They have not given me nano sim. I have been visiting the store daily since past 15 days still really very irresponsible behaviour of store. And also the person in store named Anil survesne working at Vishal nagar Pune vodafone store he talked so rudely to me today and discovered my cal also when I was saying something. And when I said I will escalate this matter he responded back saying "jo complaint raise krni hai kr lo likh lo Mera naam poora. Darta nai mei kisi se" he was so rude and really no manners how to talk to customer and that too when it's a girl and I have been daily going to store for getting nano sim since 14 Jan till date. Still till today I have not got nano sim and they are again giving excuses that by tomorrow we will give you sim and all. Please see to this irresponsible and rude behaviour of Vodafone store. I have not been able to use my no since past 15 days and I feel it's the biggest mistake for me to convert my no to Vodafone. I will never recommend anyone to take Vodafone now.

Hello sir,
I am somil pandey (advocate)with mobile no.[protected] recharged my number with net pack(rs.46, data 175 mb) on 30th january.I got a notification regarding some update which required 300+ mb of data. So I again recharged it with a net pack of 147 i.e 500 mb the final available data balance was only 500 mb.my previous net pack was overwritten and I lost the complete 175 mb of data without even using it n I suffered a loss of 46 rupees.
I would request u gentlemen to look into the matter n make sure that the same should be refunded as soon as possible.I communicated the same to ur customer care but no satisfying reply was given.i demanded the customer care guy to hook me up with someone senior so that I discuss the same with him but he refused to transfer my call.
If it is ur policy that the previous net pack is overwritten on recharge with a greater net pack I would suggest u to review it cause it is completely unjustified.please look into the matter expeditiously n kindly come upup with a solution that would undo my monetary as well as loss of faith that i have in Vodafone service.
Thank you

Sir/Madam This is to bring you notice that i brought a new vodafone number ([protected]) on 26/1/2015 which was not started till now because of mismatch of local address. I called on 177 for registration of complaint, they give waiting period of 24 hour. After finishing of 24 hour i called again but they told me that to again wait for 24 hour as there is no complaint register. Plz help me to get started my number as it is not started till now.

Dear Sir/ Madam, Greetings !!! Rs. 75 has been automatically deducted on 26.01.2015 from my prepaid balance without my confirmation. I have not subscribed to any such service or offer. I would like my total deductions refunded immediately into my prepaid balance. Vodafone Prepaid Number: [protected]. Dated: 30-Jan-2015... -- Thanking You with Warm Regards Debasish Hazra +91 [protected]( Any where)

sir/madam i am a vodafone postpaid customer and took a new connection under CUG plan on 14Jan2015. Since 15 days it has not been activated. I call the agent Ranjith([protected]) who issued the sim card several times but there is no response. When I messaged him that I will complain to Vodafone I got a call from another agent ([protected]) and she told me that the earlier number allotted was activated to someone else and gave another no. Even this no is not activated for last 3 days. Now both of them are responding to my calls. Now the new no which is allotted but not activated is a prepaid one (as told by customer care).

my vodafone no. is [protected] and you deduct rs 39 from my balance on 28.1.15 without no intimation and i called to your helpline no. they are saying i download somthing at the time o[censored]sing net, 1st thing i nothing download to net and if i was surfing on net so why you deduct amount from my account, its a cheat. i am using vodafone since 7 yrs bt now i am saying thankyou to your services, 2nd time i am facing this type of cheating from vodafone service, this is absolutely wrong.

Ms Jacqueline, This is my only 3rd bill of vodafone and out of these 3 bills, iam facing billing issue consecutive for the 2nd time.Find my plan details below. Rental :299 800 min local free 100 min STD free 300 sms free Internet 2gb 2G service free for 3 months (which is over) I received a bill stating Rs 785.74 and kindly find the break even below. One time charges 0 Monthly charges 449 Usage charges 261 Messaging charges 0 Conference call charges 2.5 Roaming charges 125 Discount/other charges -138.2 Miscredit charges 0 Sub total 699.3 Tax 86.44 Total 785.74 What is this usage charge about ???? this is wrongly charged..and how come my monthly rental is 449????????? i took a plan of Rs 299 rental monthly from your executive named Nafeez, then how can Rs 449 can be charged??? i have checked Rs 50 has been charged for itemized bill... i have already tried to deactivate the same using online portal vodafone.in but it didnt happened stating some internal issues with the portal ..FIND SCREEN SHOT ATTACHED ABOUT THE SAME. Also roaming charges has wrongly charged.. it was not me on roaming. it was the person whom i called .. he was on roaming then how come iam been charged Rs 125 for the same??????? Also usage charges Rs 168 stated under downloads has been charged wrongly... you can check that i have kept my internet off and also i have deactivated the same by sending an sms CAN 2G199UL to 111, i also received an acknowledgement sms stating it will be deactivated in next 2 hrs. I HAVE NOT DOWNLOADED ANY PAID APP OR ANYTHING WHICH INCLUDED MONETARY APP OR SERVICES. Let me know what details you want from my end to prove it. I can present the screenshot of my Account Order Details of Google Play or my debit card transaction details associated with the same. This is sad billing issues from your end ... i have used airtel for almost 15 years .. and never faced any issues on that front /... I want my bill issue to be soughed out as soon as possible befor the 15th Feb ie my Due date. AND MAKE SURE TO CALL ME ON MY NUMBER ONLY ….and not on any alternate number..

Recently i saw a charge on my Vodafone account [protected] for 49Rs for a mgossip pack which i did not authorize, so i called up vodafone and asked them to remove the charge and deactive this service as i did not activate this service. However the customer representative told me that they cannot reverse the charge nor can they deactivate the service.

Hi this is Shafique, i am writing this mail in regards to a specific charge on my monthly bill for the month of december that supposedly occurred due to a data usage. I have been charged around Rs.2600/- for that usage but my complaint is that i've never use internet without activating internet pack so data usage charges seems impossible. I would like to tell you that this is not the only time that a miscellaneous charge has been posted on my bill there have been similar instances of such inaccuracy on my bill which i overlooked and eventually paid for them.I've already spoke to customer service regarding this issue but it was of no resolution. The said conversation is also attached with this mail for reference. I would kindly request you to please look into this matter and atleast, if you can't reverse the charges, tell me what was downloaded and how a data charges directly included in my bill from the operator. I hope to get an answer soon.Regards, Shafique Ahmed, [protected].

I have been charged unfairly Rs. 247 as download charges in January bill. I have seen a lot of complaints on vodafone in this regard. Every month an individual customer cannot fight for the same thing again & again, So I request to take some necessary action on the concern of deducting unfair charges & troubling the customer. Details: Y Mahesh Babu, Vodafone no. [protected], Email: [protected]@gmail.com Regards, Mahesh

Hello sir, my number is [protected]..i facing problem regarding network and 3g services since 25 days...i called n number of timesand they are notable to solve my problem...and the guy called edwin is taking responsibility telling that they are not able to provide Me the network better i should close this pack and even services too...so please close this service for me...

Regarding a query i called the Vodafone Customer care and the executive who handles that did not answer my query properly and that guy was rude in his answer, he was laughing when i told him the problem i faced. The main point is he is not able to speak proper English and he was not able to understand what the customer is asking for and he repeats the same answer that is irrelevant to the query. Why do the company places a person who is not fit in the language and who doesn't have proper knowledge about the product and the service. Its disgusting and the executive cut down the call when i was trying to make him understand the query. Worst service ever and i have faced so may problem in the past too. My number : [protected].

Rs. 99 has been automaticaly deducted 4-5 times from my prepaid balance towards mydala during the last 3 months without my confirmation. I have not subscribed to any such service or offer. In the last 15 days itself, Rs. 247/- is deducted towards mydala. I would like my total deductions refunded immediately into my prepaid balance. Vodafone Prepaid Number: [protected] Dated: 30-Jan-2015

I cannot recharge my no. [protected] with any amount since 1 week. Every time I recharge I get an error saying " sorry, your request cannot be processed at this time. Please try after some time". I have recharge my mobile 10 times through varies mean (i.e. Freecharge, Axis Bank, E-charge from shop) but everytime its getting failed.
Please fix it as soon as possible.

Thank you.

Vivek Chauhan
[protected]

Hi Team, This is to inform you though after submission of documents needed, the service is not activated on my vodafone number. When I reach out to the customer care, they say that the documents are not received and they say that they dont have any update. Thanks, Swapna