Vodafone India Complaints & Reviews

I have validity.
I have balance.
I have correct message center no.
But unable to sent porting sms.
Pls resolve my issue.

Hello Vodafone,

Below is my last payment details.

Bill Amount (Rs Ps): 358.93
Pay Amount (Rs Ps): 358.93
Pay Date: 27th October 2020
Transaction ID: TXHC90129755

Now i have been asked to pay an amount of Rs.218.47 for the period 20oct to 07 nov, where my utilization is Zero which is really unfair. attached is my bill.

After Being 15years of privileged vodafone postpaid customer, For past 2 years i have faced a very bad network within Chennai which is Metro City itself, after raising multiple incidents to vodafone custom service center also they were not able to do their best services. no one called atleast issue solved or not. still i never denied to pay my monthly full payment within any delay which can be found in their database also.
When i tried to port my number to other service. vodafone team called and convinced me to give a chance, still after 6 months no improvement even it become worst with unable to register my number to any network in my mobile settings. where i can use other sim in my mobile without any issue.

Finally, i'm done and decided to port my number to another service and found AIRTEL is doing well in providing a good network.

During my visit to the Airtel Office on 3rd November in my native for availing Port service, operator has verified Outstanding balance from my number and confirmed no outstanding balance then only took request for port.
After 1 week my port request has been completed until that time, for that week also I could not do a single call in the network.

For getting bill payments i have received minimum of 50 calls and repetedly i gave justifictation(when there is no network for complete month why should i pay full amount.) for this team mentioned they have logged my concerns and no need to pay bill. After that again we received couple of calls again i said the gave information. If you were not satifiied with my justification, you should call and transfer the call to your higher team to solve then and there.

Now what is the purpose of doing blocking of my number in other network.
This much of activity been done to get the payments where you were able to dig into other network and block the connections why not to satisfy the customer to recify the issue after multiple incidents raised to customer care ?

Requesting your explanation.

Although i have complained about this issue before, you guys seemed to have worked it out. And yet again you are back to sucking out money from your loyal customers! Don't be like that! You keep deducting frequently and judging my patience! Kindly resolve the issue and i expect this to be never repeated!!!

My SIM [protected] is on pre-paid service. After doing recharge for RS100, the balance was showing -284 and is in blocked status I called Vodafone why my sim is blocked and they said I have to pay 284 to unblock because I have used Roaming Service. I explained them I never activated the Roaming Service for which the company says that it is not for the customer to choose, company by default will keep the Roaming services active and the customer has to pay for that if he keeps the sim inside the handset in switched on condition.
This is totally an injustice that the company wants to force people to pay for roaming service even if they dont ask for that.

I have converted my above mobile no from post paid to pre paid on 19/12/2020 from Bandra West Vi store.
I have paid RS 302 for activation of prepaid connection and previous post paid bill of RS 430.
I was told that my previous post paid connection will stop then I have to insert new sim and my prepaid connection will resume within 24 hrs.
To my surprise my post paid sim stopped working after one hour and when I inserted new sim and verified details 59059. The sim showing no balance and all incoming and outgoing stopped. I tried several way by contacting customer care but because of valence issue no call matures. I also recharged through Vi app for RS 49 this also did not work.
I would like put up my complaints against Vi store for not effecting the balance and request to resolve the issue as I am unable to use my number

My due date for recharge was 18.12.2020. On that day I recharged my mobile number with ₹49/-. I checked my balance after sometime and it’s showing ₹4.49. I tried their various numbers including WhatsApp message but was of no help, basically useless

Vodafone has deducted ₹10 from my account on Dec 18, 2020 without authorisation on my prepaid sim. When contacted on 198 they are saying games pack was activated through 'advertisement'. I don't understand how this got activated as i have not authorised any such payments. I was suggested to download the trai cms app on google play store to register a complaint and get refund.

However, the app shows there are no vas services active and when a message 'stop' was sent to 155223, i received the same response.

However as per your records and conversation with your executives they confirmed that that games download was user initiated and that refund cannot happen.

This has been happening every month even after vas services have been blacklisted by the customer executives.

I want a full refund and also assurance that this will not happen again.

Vodafone deducted Rs 5 from my account on 18/12/2020 against ppu games which I don't even visited or hear before that day. Similar deductions have taken place earlier also and everytime when I contacted customer service they said I downloaded it or I used it. When I told them that I didn't even listen about that game or service and it is not even in my phone or any download history then they just replied that they don't know anything about that they just able to tell about deductions. When I asked them to refund my balance they refused.
Help to resolve the problem.

I am having no signal. Am not able to make or receive a call, nor access the internet.

This is my mobile number: [protected]
Last february 2020 my number changed prepaid to postpaid that time the gallery person taken advance payment for postpaid in coming bills and i was paid 700 extra, but they are not paid any billed, after that compliant same gallery 3 to 4 times till now, but they were telling send cheque something etc... but still i am not received anything.
so kindly mail me about the action taken by you.

I m unable to send SMS from my particular Vodafone number please deactivate sms barring from your side beacuse I check everything there is no issue from my side

I had recharged my number[protected] with the Rs.27/- (ISD pack) on November 16, 2020, to reduce my call rates to the United State of America to Rs.1.5/min.

I made multiple calls to the USA on 16/11/2020 and 11/12/2020 but I got charged Rs.8/min instead of Rs.1.5/min. I called +[protected] on 11/12/2020, here +1 is the country code. I tried to raise a complaint regarding the same by calling customer care on 199 number, the call was received by Komal Kalbhor(Senior consultant) and then transferred to Pankaj Garad (Team Lead). They gave me the reason that this call rate is applicable only to the number starting with 64, I think which is not a valid reason. As mentioned in screenshot @ is the HTML code which is showing in your application by mistake.

Request you to please help me with the refund of the extra amount charged.

Every few days I receive a message saying that ' Hello! Your 6T Seconds Videos Fortnightly subscription is renewed @Rs 21.00 /- valid for 1Week. To unsubscribe, SMS STOP to 155223." I have not signed up for this service nor have I heard of it. Yet the balance is getting deducted automatically. I have messaged "STOP" multiple times to the given number yet the service is not discontinued. I want this service to stop immediately.

I ported from Airtel to Vodafone Idea in the month of September 2020 thinking they are better service providers. From last 4 weeks there is constant network outage, unable to make calls, receive calls, no internet data, especially on weekends Saturday and Sunday. I depend a lot on data for my work and business and over the last 4 weeks it's been a nightmare and frustrating experience with Vodafone Idea. Please Note: This is not an individual concern, three of my family members (Brother, Wife and Uncle use VI), my gym mates use Vodafone Idea, My business associates use VI, everyone is experiencing the same issue. There are times when the VI network has put me in desperate situations and embarrassing moments with business associates. I've lost a lot on my business communications because of the VI horrific network. My son uses data from VI and his online classes have been disturbed from the last week because of this dreadful VI network.

I wrote couple of complaints to the VI customer care and they very smartly replied making it look like it is my individual concern.

I have decided to port out to Jio or Airtel, however, I wanted to escalate this issue to people outside my network so someone from the relevant authority will take necessary action.

My Primary phone number is not working for last 25 days. Earlier I was struggling with Airtel as there were not able to find the root cause, some amount was pending and as per new Govt clause, if any due is pending for more than 90 days then number will port back to parent provider which I got to know from Vodafone outlet itself as they are currently sitting on my issue without any notification to customer for the root cause.

I have visited three times and it's been 10 days and the SIM issue is still not resolved.

Voda team have confirmed that my number is with Vodafone and now no dues pending, however, they don't have any end date to resolve the issue.

This is my primary number and facing lots of issues. My interview calls, payments and all are getting delated.

This is not at all acceptable service from a big service provider. With the join hand of Voda and Idea we as a customer expect early resolution and customer satisfaction, and here I am very disappointed.

In this pandemic situation we all are aware the criticality and difficulty to interact with each other and on top of it this SIM issue.

Please have a look and do the needful.

Thanks
Puneet Batra

I received a message from Vodafone idea saying
"Hello!
Thank you for using FUN PORTAL,
You have been charged Rs. 22
Your balance is Rs. 31.56 " at 6:59 pm
I had not been using my phone or any services. The customer care is not reachable despite various attempts.

I did not click on any link but got charged with 22rs. This is not the first time they have charged unfairly. Please take necessary action and refund my money.
I have deactivated it but my money is still gone. I request to repay the money you took my fraud means.

I hope the necessary action will be taken soon.

Hi, I have a negative balance of -233.79 and don't know how to resolve it. My number is [protected]

I'm not able to send sms to 1900 from Vodafone sim.
It shows massage sending failed. I have enough balance top-up & validity both. But it's still not working.

I was wrongly informed for upgarding my basic plan to Rs 499 on my mobile number [protected], as I was in need o[censored]sing mobile data for a period of 7 days. it is noteworthy to mention here that I was not informed about the fact that my basic plan will never be activated again and I will have to continue next plan for lifetime. This is wrong and I will be loosing my money for lifetime .
I have used this number for almost 10 years and I don't want to change this number.

I request to kindly ask VI store or vodafone idea service provider to retain my basic plan of Rs 149 (corporate Plan) as early as possible.

Regards

Ramdas V Kawdekar
[protected]

Rs. 49 deducted from my vodafone prepaid . Sms received it is for using mydala powered deal. I never use mydala powered deal. Infact I am unaware of this mydala powered deal until i received sms of amount deducted.. No otp, no any verification how could they deduct money without my consent...