Vodafone India Complaints & Reviews

From past 5 months, my account([protected]) have been charged Rs. 99/-, Rs. 30/- Rs.40/- as download charges and each time, I have been said that I have downloaded which was chargeable. One or twice is acceptable, that I might have downloaded without my knowledge, but not every month. I won't be doing the mistake every month when I know if that is going to charge me more. This is a fraud happening from VODAFONE INDIA on many CUSTOMERS. I would request you to refund back the amount as early as possible.

On[protected] at around 13:24 pm I have received one SMS from Vodafone
informing me that my Postpaid Plan "GE-275" has been changed by
Vodafone India without my written or Oral Request which is not only
shocking but also amounts to breach of trust by Vodafone India and its
Management and Executives.

How can Vodafone arbitrarily and on its own change my Plan ??

Its been around 6 years and I have been paying Vodafone Bills on time.

But in response all I am getting is "Change of Plan" which I am not
interested in at all.

If Vodafone is not interested in retaining long-time customers than
please inform me in writing and I will happily change to Airtel who
have been calling me several times every week and they will give me
the same plan with the same number.

Just by launching new advertisement, does Vodafone India think that
they can market an brand-build Vodafone India as "the best postpaid"
??

If you do not correct the mistake immediately then I will be forced to
take legal steps at your costs, risks and consequences, which please
note.

Awaiting your response,
Namitabh Kothari
Advocate, Mumbai
[protected]

Hi, My name is Balamurugan and my vodafone number is [protected]. I have been charged an additional download charges of 99 Rs. for the month of September towards downloading some fake application called shotformat_dwnlp_9 by Vodafone on 7th September. I have already raised a case with Vodafone customer care regarding this - Case number:[protected]. But they have told me that I have indeed downloaded an application which costs 99 Rs. This seems to be absolute bull from Vodafone. I know for sure that I didn't download the application and also I am a tech savvy person and I also know for sure that my smart phone did not download anything in the background without my knowledge. Every month I am having problems with these stupid Vodafone billing application and it kept charging me even 1000 rs a couple of months back. I have to fight with these brainless customer care agents every month to revert the charges. I am fed up with the service of Vodafone as it seems to be simply generating fake bills without any care for their customers. I have been using this connection for more than 3 years now and have emailed them more than 5 or 6 times to close this connection, after which they revert the charges and beg me to use their connection. If this charge of 99 rs. + Taxes is not reverted withing 24 hours, I request you guys to close my connection immediately. I won't be paying the fake bill that you have generated. Thanks, Balamurugan [protected]

I m prakash sehrawat.My mobile no. Is [protected]. I recharge of rs 57 for data card .after recharge I got a message which is in brackets (Rchrg of MRP Rs 57.0 on 9-Oct-14 successful.Tlktime rcvd Rs 1.73, STax Rs 6.27, AccessFee Rs 49.0, New Bal Rs 21.95.TransID DL[protected]..) After this msg I used net browser but my balance deduct I check my balance it shows rs 63. I try to contact to customer adjective but no solution ...4 times I try to contact but there is no satisfaction in fact all adjective disconnect my call... Please solved my problem. Thank you.

I mob. no. [protected] ported my connection from BSNL to Vodafone on 27th Sept 2014, my no. gets activated and suddenly on 7th Oct. 2014 my no. gets deactivated without any information. Then, i called to customer care who told that my documents are not complete. Then, i visited nearby vodafone care centre and told about the matter, they also told the same thing. But when documents were searched they were found within the office i.e. the documents were not submitted by your employee . Problem is prevailing till now, i am without any network coverage and vodafone care centre persons are only saying that my no. will soonly be activated from yesterday. Please register my complaint and do the needful. My mail id :- [protected]@bhelhwr.co.in

I was totally fed up with the service they provide for the customer who is there for more than 8 years with 10 connections, also they are giving some appellate no and nodal office no but every time it will be busy, i dont know why., so that many problems? they are handling!!! simple issue to even answer this they need more than 2 months and still it continues as on today., if any vodafone officer can call me to rectify this issue., get in touch with me. here is the mail correspondence and your apologies., From: Karthik M R (CHN) Sent: 04 August 2014 13:13 To: Sriram Kesavan Cc: Mansoor S (CHN); Ravikumar L (CHN-NE), Vodafone India Subject: RE: Fwd: Dear Mr.Sriram, Greetings from Vodafone!!! On the outset, kindly accept my apologies for having to go through this trauma. I would to reiterate the fact that, Vodafone is a customer centric company and we will ensure we give the best service to you as always. In this particular case, I request you to kindly give me one day time to investigate on what best we can do. I will get back to you on our course of action by tomorrow 5 pm. I appreciate you for the support and patience. Thank you. Happy to help! Regards MRK [protected] Forwarded message[protected] From: Sriram Kesavan <[protected]@gmail.com> Date: Thu, Oct 9, 2014 at 1:37 PM Subject: Re: Re: network issue To: appellate.[protected]@vodafone.com dear rahim my unique docket number for further reference is[protected]. i am trying your no for the past 10 days any time you are busy., can you call me back. if its continuously busy then its not a right sign., you need to improve your service., today is already 8 days more than the stipulated time., just to confirm whether you can rectify the network problem or not it takes your team for more than a month. As a customer more than this no one will be patient i hope. vodafone is a mobile service then call and speak over phone dont hide behind the emails. if your team have guts to face i request to call me in my alternate no also which is working fine [protected]. thanks sriram.k On Sun, Oct 5, 2014 at 8:23 PM, Sriram Kesavan <[protected]@gmail.com> wrote: Dear sir, i am very sorry to say that if you cant reach me then you value your network. I have not missed any calls. also i will give my alternate phone no. [protected] or [protected]. first thing i will tell you that don't make calls just ask your engineers to come to the place where i have the issue. The address is 30/b, srinivasapuram 1st main road, korattur, chennai 600076. just by calling and mailing we have spent 3 months, can you pls send someone and resolve the issue. kly update us. thanks sriram. k [protected] Forwarded message[protected] From: <appellate.[protected]@vodafone.com> Date: Wed, Oct 1, 2014 at 5:38 PM Subject: Re: Re: network issue To: [protected]@gmail.com Dear Sir/Madam, We have received your email dated 25/09/14 regarding the concerns related to network for the mobile number [protected]. We understand that our Network Engineers have tried reaching you through the number [protected] but were unable to do so Please be informed that we are awaiting necessary permission to survey your premises without which we would not be able to arrive at feasible resolutions for your concern on network. We request your kind cooperation in this regard and thank you for your patient understanding. Your unique docket number for further reference is[protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Happy to help Rahim Appellate Office Vodafone Tamil Nadu Contact numbers Vodafone Care : 111 or CHN @ +91- [protected], RTN @ +91 - [protected] For complaints/requests : 198 (toll free) Appellate Office : For Chennai contact +91- [protected] : For Rest of Tamilnadu incl., Puducherry, Contact : +91-[protected] (Available between 9:30 a.m and 6 p.m. Monday to Friday) Fax number : +91- [protected] E-mail :appellate.[protected]@vodafone.com Website : www.vodafone.in On 9/25/2014 10:47 AM; From: [protected]@gmail.com; To: appellate.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Re: network issue; Dear sir, i got a call from your office from the no.[protected] by 23rd sep evening around 6.30 p.m, and they asked me about the status of the network connectivity and also they had a trouble even while speaking to us. After that today morning i called the customer care and verified the status then they said that its still open and wait till 30th of sep, maximum before that day the problem will be resolved. I kly req u to update the status since its more than 3 months i am waiting for. thanks sriram.k [protected] On Wed, Sep 24, 2014 at 10:44 AM, <appellate.[protected]@vodafone.com> wrote: Dear Sir/Madam, We have received your email dated 22/09/14 regarding the concern related to connectivity for your Vodafone Numbers. We would like to inform that we have registered your concern on connectivity with the reference number[protected] on 22/09/14. We will revert to you as soon as we gather all the facts. Please be assured that we will get back to you on 29/09/14. In case you need further assistance, please do call or email us. We’ll do our best to help you. Happy to help Rahim Appellate Office Vodafone Tamil Nadu Contact numbers Vodafone Care : 111 or CHN @ +91- [protected], RTN @ +91 - [protected] For complaints/requests : 198 (toll free) Appellate Office : For Chennai contact +91- [protected] : For Rest of Tamilnadu incl., Puducherry, Contact : [protected] (Available between 9:30 a.m and 6 p.m. Monday to Friday) Fax number : +91- [protected] E-mail :appellate.[protected]@vodafone.com Website : www.vodafone.in On 9/22/2014 12:51 PM; From: [protected]@gmail.com; To: nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; ; ?CC: ; Subject: Fwd: Re: network issue; [protected] Forwarded message[protected] From: Sriram Kesavan<[protected]@gmail.com> Date: Mon, Sep 22, 2014 at 9:14 AM Subject: Fwd: Re: network issue To: "AMBATTURSTORE (CHN-NE), Vodafone India" <AMBATTURSTORE.[protected]@vodafone.com> Dear all, Even after several mails and visit still our issue pending for more than 3 months. This is the way of service I am getting from u. Is it going to make sense for me to wait further or shall we proceed with some other service. I can't wait further, let me know what I need to do before today evening. Expecting your reply without fail, or I need to escalate this to higher authorities. Thanks Sriram. [protected] Forwarded message[protected] From: "Sriram Kesavan" <[protected]@gmail.com> Date: Sep 9, 2014 2:35 PM Subject: Re: network issue To: "AMBATTURSTORE (CHN-NE), Vodafone India" <AMBATTURSTORE.[protected]@vodafone.com> Cc: > Dear sirs, > > > kly check all the mail from the day one and it is very sad that more than 2 months it takes for you to check the issue., > > i dont know whether you all are interested to retain the customer or if you are not willing to continue with us kly let me know' > > there is several service providers are there. > > i am really not happy to speak like this but for more than 2-3 months i am constantly coming to your store at ambattur also., > > i hope if i am not getting any reply before tonight i will be surrendering all my connections., > > thanks > > sriram.k > > > On Mon, Aug 11, 2014 at 1:15 PM, Sriram Kesavan <[protected]@gmail.com> wrote: >> >> DEAR PRAVEEN, >> >> Still waiting for your confirmation to whether proceed or to deactivate. >> >> as per your request its more than 6 days completed. >> >> kly confirm >> >> thanks >> >> sriram.k >> >> >> On Tue, Aug 5, 2014 at 3:57 PM, Sriram Kesavan <[protected]@gmail.com> wrote: >>> >>> Dear Sir, >>> >>> As per your request, My connection numbers as follows. >>> >>> [protected] >>> [protected] >>> [protected] >>> [protected] >>> [protected] >>> [protected] >>> >>> Actually we had from 70 to 81. >>> >>> Already try to remain this no's with your effort. >>> >>> Thanks >>> >>> Sriram. >>> >>> On Aug 5, 2014 3:53 PM, "AMBATTURSTORE (CHN-NE), Vodafone India" <AMBATTURSTORE.[protected]@vodafone.com> wrote: >>>> >>>> Hi sir, >>>> >>>> >>>> >>>> As I discussed with you, can you please send me the mobile numbers which you holding under the name of sri sastha engineers. >>>> >>>> >>>> >>>> >>>> >>>> Regards >>>> >>>> Praveen >>>> >>>> [protected]J >>>> >>>> >>>> >>>> >>>> >>>> From: Karthik M R (CHN) >>>> Sent: 04 August 2014 13:13 >>>> To: Sriram Kesavan >>>> Cc: Mansoor S (CHN); Ravikumar L (CHN-NE), Vodafone India >>>> Subject: RE: Fwd: >>>> >>>> >>>> >>>> Dear Mr.Sriram, >>>> >>>> >>>> >>>> Greetings from Vodafone!!! >>>> >>>> >>>> >>>> On the outset, kindly accept my apologies for having to go through this trauma. I would to reiterate the fact that, Vodafone is a customer centric company and we will ensure we give the best service to you as always. >>>> >>>> In this particular case, I request you to kindly give me one day time to investigate on what best we can do. I will get back to you on our course of action by tomorrow 5 pm. >>>> >>>> I appreciate you for the support and patience. Thank you. >>>> >>>> >>>> >>>> Happy to help! >>>> >>>> >>>> >>>> Regards >>>> >>>> MRK >>>> >>>> >>>> >>>> From: Sriram Kesavan [mailto:[protected]@gmail.com] >>>> Sent: Monday, August 04, 2014 8:55 AM >>>> To: Karthik M R (CHN) >>>> Subject: Fwd: >>>> >>>> >>>> >>>> >>>> >>>>[protected] Forwarded message[protected] >>>> From: Sriram Kesavan <[protected]@gmail.com> >>>> Date: Mon, Aug 4, 2014 at 8:54 AM >>>> Subject: Fwd: >>>> To: Ravikumar.[protected]@vodafone.com >>>> >>>> >>>> >>>>[protected] Forwarded message[protected] >>>> From: Sriram Kesavan <[protected]@gmail.com> >>>> Date: Mon, Aug 4, 2014 at 8:10 AM >>>> Subject: >>>> To: ambatturstore.[protected]@vodafone.com, mansoor.[protected]@vodafone.com >>>> >>>> dear Mr.Praveen naidu, >>>> >>>> >>>> >>>> as i discussed with you herewith we are sending the mail and i request you to give the feedback by my mobile no [protected]. >>>> >>>> >>>> >>>> also we request you to either resolve or discontinue our service as per my request with a weeks time. >>>> >>>> >>>> >>>> thanks >>>> >>>> >>>> >>>> sriram.k >>>> >>>> >>>> >>>> >>>> >>>> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. >> >> >

Hi, I would like to escalate Vodafone services. They have poor services and always give unnecessary reasons . Their Internet services never works and also they network is v poor. Despite of all these, they always charged high amount of bill amount and stop the services without any information . I need a strict action to be taken against this company.

Without initiating any app download started, though its cancelled .. still the amount was deducted on 8th OCT 2014. When i called customer care in the evening to discuss the same .. She is so rude and she not even listened to me instead she spoke rubbish and asked me to stop using Vodafone service (you can refer for recording)

I have complaint regarding unnecessary balance deduction. Actualty i had around 71.58 rs balance in my account on the day before yesterday around 3:00 pm. But between 3pm to 7 pm they deduct 30 rs from my balance. When i checkd the reason i found was activation of a scheme named"helo 01" hwever i hv not activated this scheme my self. I am trying to contact customer care since that time but still am unable to talk to customer care coz they are not accepting my call. So i want to say you that plese found a solution to my problem.

Dear Sir, I bought new vodafone sim card 15 days back and was activated calling to customer care, I have been using this number () since last 15 days and now today its saying "SIM CARD REGISTRATION FAILED" So I humble request to u please solve my problem as soon as possible. Thanks and Regards, Shailendra [protected].

Despite of communicating on incorrect billing/internet charges for non-usage is charged to my account everytime. Further, even with the request to change the plan they are not doing so. Everytime, they communicate that they will change the plan and they will not charge for internet. But surprisingly they are continue doing it. This time they have raised a bill of 2200/-; to which i simply deny of paying. Seek your help

Dear Sir/Madam Today i received a call on my number [protected] from mobile number [protected] and they tell to me that they are calling from Mobikwik customer care regarding your promocode error. Afterthat they send a OTP to my mobile number and ask for it. After few minutes my mobikwik wallet is 0. Now This number is switch off. Please help me in this fraud case

Hi, I am using 4 numbers of vodafone, [protected]/14/[protected]/[protected], i am having issues with network since long back, and i tried to call and file a complain for this, to which your stupid rep manish disconnect my call, i called again and tulika again teied to transfer me, when i asked for a supervisor she denied straight away. I asked for a supervisor 5 tuMes and she denied and disconnect my call. Is this the way you guys treat your customers? I want to disconnect all my numbers with you.. I must say, " pathetic service you guys have"..

Dear team, I bought a new phone and was told by the phone dealer that the sim that i had was old and could not be converted into a micro sim by them, hence had to contact the vodafone store. I looked for a nearest one (Doddanakundi) and submitted my documents and got my sim (Saturday evening). I was promised that my sim will get activated in 2 hours, i also mentioned to the gentleman that it was quite urgent and crital for me to have this done, as i was flying out of India next day evening . Next day morning(Sunday) it was still not activated. I called the contact centre(Call centre) and asked about the status and was told that due to some technical issue at your end (Vodafone), this could not be done. I did explain my entire situation and said it is urgent, was promised that this will be sorted by noon. Post that every time I called (3-4 calls), i was promised 2 hours. Evening before i had to leave to the airport, i insisted on speaking to the supervisor, who then said this cannot be done until next day. And the only thing the gentleman told was, we are sorry, but we cannot do anything and you have to wait. I would not expect this kind of response for all the waiting and false promises that were made to me. I am really very unhappy with the service. This did not end there, so as all my banking transactions (OTPs), my other networking sites are connected to this, i am unable to use my phone, as my old sim was disconnected within one hour of me placing a request for replacement. Today being Wednesday evening, my sim is till not activated. I have not had an experience of such louzy service in my life, working for a service industry, i know what customer experience means. The reason why i am writing the entire story is, atleast someone will look into this and try and help me, before it goes out of hand. If i were in Inida, i would have contacted consumer court for a compensation for the looses that I had to incur not having my number for 4-5 days now. |

This is third time i am facing this problum today from my account 99 rupes diducted i call to customar care also they said due to some ndtv app download they diducted first time mr gangadhar answer me nest two times i ask to forword call to any manager they cut my call what kind of service ur providing to customar please rectify my problum and i want my money back and i dont want this problum in feature

As per Bill the company is charging for services that are provided free of cost, although after mentioning of the same on the activated plan. When complained regarding the same to nodal & appellate authority of the company they said that the plan itself is not activated as for the fact of the matter my bill contains the charge of the same. Also one of there customer representative confirmed the billing in excess of what it has to be charged. I request you all to provide me the way I can file a suit against the company in consumer forum for both haressment as well as loss of time & money to me.

Hello Sir/Madam, As per the discussions that we had around 3 days ago from mobile numbers [protected] and [protected]. I have received a bill of Rs. 5341.46. When asked for explanation why I have got this much amount of bill, I was told that I do not have data activated on my mobile phone. I would like to explain in this mail the series of activities that happened from the time I took these connections. 1. I am using this connection from more than 2 years 2. Took new connection [protected] around 6 months back. 3. The plan for both the numbers was WOW-Silver -299. I haven’t noticed the plan name properly, I only remember WOW plan. - It has 600 minutes National and Local free - -1GB 2G data free - -600 SMS free 4. I was in need of speed internet connection and requested for 3G Connection for my mobile number [protected]. (399 Rs plan with 750MB of data in that plan with some local and national minutes and SMS free) 5. My plan was changed in 3 days. 6. I experienced sever fluctuation of Signal and was losing signal frequently after changing to 3G data. 7. With in 2-3 days I mailed vodafonecare.[protected]@vodafone.com, asking to revert back to my previous plan with 2G data mentioning the issue. 8. I was informed it is changed. (I think on september 1st plan got changed) 9. At the end of this month I receive a bill of Rs. 5341.46, saying I do not have data activated. ( Infact all the mails were regarding the data activation and I could not understand why your people activated a plan which donot have any data in it) 10. In the middle I got messages saying my average consumption had increased beyond credit limit, I called Vodafone customer care and asked if there is any issue. I have not been informed that I am using data without having data in my plan. 11. We have called Vodafone customer care from [protected] and [protected] 3 days ago and asked to change the plan to WOW Silver Special plan which have 1 GB data it after the call. They said OK. But nothing happened. 12. We were on holidays and could not contact you from corporate email ID. Finally, I would like to inform you that, Please check mails on in the month of august 2014 Correct the bill and let me know. Please change my plan as per the request and make it valid from the start of September. In case there is any problem with any of these, we would like to move to another service provider as I am not ready to pay so much amount of bill.

Hi i have 2 post paid Vodafone numbers, I have activated new corporate plan (149/-) on 2 numbers at a time. (Through mail). And I got confirmation mail for the same. it happened in July -2014 first week. as per plan 2G - 500MB data is free for monthly. Since there, every month am getting wrong bill. Every month am giving mail to them to revert the charges. In Last to last month i got bill 1500/- for data usage of 50MB extra. After having discussion with call center team it has got reverted. But it's not stopped there. every month am facing the same issue. Now they are saying, my both numbers are activated on different plans, Not only this, i have phased so many problems. My suggestion is don't use Vodafone. Now am planning to change the service.

Hello, I paid my last bill and then had requested for deregistering subject number. Inspite of the request Vodafone has sent another bill for this number. This is completely unacceptable as I've NOT been using this number at all. Please deregister this number from my name at the earliest. Regards, Shujaat Ali Jaffrey

our CUG connection has been port from airtel to vodafone but the outstanding payment regarding aitel due date was 29/9/2014. we have deposited the cheque on 24/9/2014 ch No: 988934 dated 24/9/2014 amount Rs:3712. The cheque was cleared on 30/9/2014, but unfortunately you people have disconnected the connection on 26/9/2014. so please help us regarding this mater to continue our cug connection. The Disconnected no are [protected] [protected] [protected] [protected] [protected] [protected] from UMA INDUSTRIES 6, Buroshibtala main road kolkata-700053 Rajesh Sarkar MB NO:[protected]