Vodafone India Complaints & Reviews

I have a vodafone postpaid connection 9964**2298. In the monthly bill for the period Sep- 2014, I am charged Rs.178/- under an item "download". When I called up the customer care, they said a file has been downloaded named shotformat_dw****** for which Rs.178/- were charged. When I asked them what this file is, they had no idea. They said it could have been a chargeable item which I may have downloaded from a website. However, I did not download anything that was chargeable to my carrier. I have a 3G datapack of 1gb, and my data limit had not exhausted. They don't even know if this file is a song, a game, a software or a video. I do not understand that if they don't know what I have downloaded, how can they charge me? When I told them that it has to be some error in their system, they simply refused. I tried to log a complaint on 198, but they continuously argued with me and did not log any complaint. I am sure they are over-charging me.

Hi, I'm V. Balamurugan and I had an issue with my service provider that is Vodafone, who has blocked my SMS service for my number [protected]. I had spoken with Vodafone customer care and they responded me that I have to register my mobile number with TRAI to unblock SMS service. I would like to update here that I didn't send any Marketing SMS to anybody and I used to send only personnel texts to family and friends. Kindly help me unblock the SMS service for my number - [protected] Regards, V. Balamurugan

I have activated basic international roaming on my mobile which is 99Rs per month. I have been on this for 3 months from July. July and august my bills were 700 Rs put together. Now in September i got a bill of 8000 Rs which shows internet usage which hasnt been used by me..I stay abroad and have my own wi-fi connection which i use for internet. Why would i even use an Indian number for accessing internet? The credit limit was increased automatically by them, n now the bill. Even after calling customer care, they make a complaint to waiver some 900 Rs plus tax, which again is not done by them. This is not expected from such a big company like vodafone. This is the worst experience, I have had in 5-6 yrs relationship with them.

My Name Is Harshada, I am vodafone customer since Last 3 years, I am running a business (Beautician-Beauty parlour) and my number [protected] is only source between me and my clients. From last 1 year, several times I have been visitng vodafone gallery (Vile Parle -Near Sun city) to provide me or mail me mobile mill statement, but they keep on avoiding. So i decided to port out from vodafone, even that is not possible, other service provider says to visit vodafone galley and the same story of keeps on repeating. I requested convert from post paid to prepaid they are not doing that My mobile number is very importent to me as it is printed on broshers, visiting cards, sign boards etc. Please help me, I want to convert my mobile number from post paid to prepaid

Dear Concern, This is prateek and my number is +91-[protected], my out going calls are barred on aug 20th 2014, till that date i was having 1100/- some thing bill, till that day i never used anything and i am complaining regarding my credit limit increase but you people are not listening, so now i got 2, 000/- some thing bill in my acccount on sept 2014, how it is possible let me know ?

Hello Vodafone India, Current Instance: My Mobile number is +[protected] and this was activated from the territory Kolkata and this is a post paid service. Since 10th Oct 2014, services to above mentioned number are deactivated. To enquire about the same I have to visit vodafone store located in Kukatpally of hyderabad as I am in hyderabad on official trip and was surprised to hear the following responses 1) Firstly he informed that chip of the sim has wear off and so it has to be replaced for which I have to go all the way to Begumpet. Questioning him on why the same cannot be provided here, he escalated the same to his senior authorities 2) This senior incharge after looking into the system has come up with a different answer saying that the same was because of their system failure and suggested to contact Vodafone Kolkata [protected] 3) Trying to connect to the above number everytime it is directed to Vodafone WestBengal and the customer care executive on the other side suggested that it has been directed to Vodafone WestBengal and so I have to dial [protected] to reach Vodafone Kolkata after calling the same it is still redirected to Vodafone West Bengal it happened for not less than 3 times. 4)Not knowing what to do after your helpless Vodafone outlets and faulty service lines, I have to rely on Emails. In about ten emails they are still suggesting to visit a nearest vodafone store who are helpless. Service on this particular number is deactivated without my involvement and some technical reasons of yours and so it is affecting my regular work without which it cannot be performed. I have been using this particular service for about 3.5 yrs and never had a due pending from my side. This is not at all professional with Vodafone India and because of which I am incurring loss which is a sum of 10000 Rupees per day. So, I wish to take a legal action if no appropriate action is taken immediately on this.

Sir, I am unable to make or receive call / sms from last one month. Several time I call to your customer care executive and i also chat with your representative they all telling me lie and was unable to solve my problem. first time when i call to your CCE they tell me pls recharge with rs 20 or more than that, I have done but nothing happen. 2 nd time one of your CCE give me a complain id by sms ([protected]) but nothing happen . 3 rd time one of your CCE tell me that this is not a complain ID. You just tell me what type of service you are provided ???? Please help me Please activate my number if possible or give me a MNP number so I can switch from your service to another service because it is very use full number . My number is [protected] My name : Sukhen Dholey Alternate Contact Number [protected]

espected sir/madam my vodafone number [protected] i am DINESH KUMAR working for leading press in india. i would like to share my thoughts. i am using vodafone for nearly 6 years iam your corporate customer. for nearly 6 years iam satisfied with your product and service.. i really enjoyed your service and i shared my opinion about vodafone to my frnds and colleagues..now iam suffering alot. first my credit limite is2500 later 4000 rite now 6500inr. but my bill is 9000inr its really unbelivable. because my credit limit is 6500. how cum it crossed 9000 iam wondering. does vodafone is cheating customer..when i was using 4000 credit limit after 4000inr automatically my outgoing call will stop..but now my credit limit is 6500 how cum 9000inr you have charged.. are u pple trying to fool consumer.. if you pple are giveing me postive reply i ll continue with vodafone.. i know to take legal acation and i know to publish in press i dont want to create problem.. hope u ll give me your best... ..mr arun rm was handling my case.. no response frm him...i am redy to do anything.. because of this iam totally disappionted..kindly reply me iam waiting...

I have fixed monthly limit of Rs. 500/- in my data card [protected] but in spite of that you have raised bill for 1342/-. As this is over and above of fixed limit, I am not going to pay this bill. Please send the revised bill in my mail [protected]@gmail.com Regards Barun Dutta [protected]

Hello, I am really disappointed with such an irresponsibility on Vodafone service part. I raised request [protected] to deliver Vodafone Nano Sim but I received a Micro Sim. To chase the above request a new request[protected] was raised but till now new Nano sim has been delivered.I am continuosly being fooled by the Vodafone service centre that Sim will be delivered by evening .I dont know how many othere requests I will have to raise to just get a mere Nano Sim card.I will recommed never to avail it in future. Regards, Apoorva

Dear Operater, Complain Number : [protected] [protected] I am Mohammed Ateeq Network Engineer, with Mobile Number [protected], I stay in Nadeem Colony(half Km from toli chowki and way to 7 Tombs and Golconda Fort). In our area Nadeem colony Very Serious issue of Vodafone Network, Network come's only when we come outside of our home. if we go inside of home network down, i already given complain regarding this 2 years back till now it din't solved, again i given complain last month but still it same no responses. I also have own business which work through my phone only... this number i am using sinces last 8 Year's. due to network issue my business effecting a lot, and if this isssue won't solve shortly i need to go for PORT option for which i already planning for airtel. Vodafone is a Brand and how can you people give this kind of wast network services to customers. this issue not only in my area but also near Mahdipatnam, gudimalkapur.. Etc..., the area is very populated and that to Very Near to Hi-Tech City hardly 6Kmts.. For your help i am giving exact lat long of my area. 17.39759 78.40977.

This is to take under your concern that may as like me many customers are been cheated by "Vodafone India" in the name of 3G charges, They offer several packs and claim that in different pack different "Data usage will be free" Then without informing the customer they "apply" a bar on the Internet pack and make uneven charges, and customers also without checking so much make payments, I have been using "Vodafone" number [protected] for past nearly 8 years, and for past few months they have made uneven charges of which initially i was unaware but when I realised, I asked them to rectify, but instead of rectifying they "Barred my number" Due to which I have gone through a loss of nearly 1 lack, as i was supposed to be called by a new employer but due to the number bard, they were unable to attend me and the job was offered to some one else. Kindly help to resolve...

Dear all, I recharged my mobile with 155 inr for a data pack of 1gb as said by your voice support and I received only 525 mb of data. I raised this complaint to the customer care and they did not respond with a proper explanation. Moreover they raised a point that it's my fault. How can it be? Please explain me. Call 111 and listen about 155 data pack details. Its been a week and I can still hear that. Who is responsible?

Hi, This With reference to bill amount, my Mobile no. is [protected] I am complaining because, I have neither been not asked to increase or reduced the bill rental not I have requested for the same, however my bill rental has been increased from last two month. Due to this my bill for the for Sep month huge. This is disgusting and horrible for me, this shows you guys are not customer focused and you cheat your customer. On calling the customer care, they say that I have requested to increase the rental, however I have never requested the same. I will no longer support vodafone and will not advise it to anyone I have no intention of paying my outstanding Bill unless this issue is resolved completely. Please reimburse the money in current bill that is Sept 2014 . I look forward to hearing from you as soon as possible to resolve this problem on urgent basis Regards Vandana Singh(Sister of Yadvendra Singh)

Hello vodafone, My name is Pankaj, my vodafone number is [protected], I would like to deactive it as soon as possible. Please mail me back on same email id & give me the confirmation. Kindly help me out to deactivate the number. I would be greatful to you. Thank you.

Dear Sir/Madam, To whom it may be concern, I am a Post paid customer, Mob no is [protected]. I am having a CUG connection and on 6th Oct i have received my first bill and i was shocked that they have added Rs 227/- for downloading charged of wapvilla and some NDTV website where i have nt downloaded the same .They have wrongly added in my bill. Moreover after registered a complaint through vodafone customer care .They have logged the complain and given me the call also but in meanwhile they hunged up the phone becoz they don't have patience how to talk to the customer also without my concern they have closed the call. Again I have approached to your customer care and someone Mr.Harendra joined me over the chat session and within the conversation he has disconnected the chart .Because they are not able to resolve the customer complain.So i have again logged the complaint about his behaviour ( Complain no :-[protected]). So Please let me know what to do in the case . They have charged me wrongly for which I am not going to pay at all. The same thing happened with my frnds also so this is not the first time . Please do let me know what to do now . Otherwise I will approach to consumer forum or consumer court for the same . Name :-Rohit Basfore No-[protected]

Dear sir/Madam I have done 02 time 3G recharge of Rs.58 on dated 11/10/2014 on my 3G vodafone card No.[protected] from directly axis bank online account .Amount is deducted but recharge is not done up to date. Please check the following attachment of my Bank statement for your conveyance. ( Total Amount of transaction is 58*2=116 )In word one hundred sixteen Rupees only. Please check the status & prodeed it . Thanks & Regards. Umesh Yedkar Mob:- [protected].

Dear sir, I amit pal singh tried to online recharge my mobile data worth rs.198 on my number [protected] on 2nd oct 2014. My money is deducted from my account but recharge not done successfully. Transaction detail are followed:- POS [protected] Vodafone_BD POS DEBIT, Cheque/Ref No:[protected]. I request you to refund my money as soon as possible. I would be very thankful to you.

I just ported my SIM to vodafone. I downloaded the Vodafone app in this app under the section 'My Best Offers' they are showing 1GB 3G @Rs.198, but as soon as click on Buy Now it shows Request cannot be processed please try after sometime, I have done it more than 10 times still it is showing the same message. Vodafone is mis-guiding the consumer.

I am kashish kumar singh a Vodafone Customer in bhubaneswar using 2G data plan. My mobie no is -[protected] E-mail id- [protected]@gmail.com Vodafone has charged me Rs 49/- for download service (DNLD_DWP_WAL_0049_FUT001) 2 times in a month .So in all they have charged me Rs 99/- for downloading a stuff which I had never downloaded.When I called their Customer Forum for explaination they had no proper explaination.