Vodafone India Complaints & Reviews

There is a special offer displayed in the below form. 1. *121# - 3G 251 - 2GB/30Day 2. Through flash messages. 3. Confirmed with Customer Care before recharge on the proposed special offer 2GB of 3G data for 251 Rupees. But when i recharged it I received only 1 GB data. Upon calling customer care and following up on that 4 representatives gives 4 different types of reasons for the solution. The Customer Care representatives also misguided. Visiting the BTM Branch Vodafone care, the way they treat customer is very pathetic. Instead of solution they speak everything with the customers.

Hi, i got one message saying that you have a special offer i[censored] recharge for rupees 155 you will get 3g data inter net pack i have spoken with customer care i have confirmed 3times so they told me that you can go any near stores and do easy recharge. I have done that but i got 2g plans this is big cheating doing vodafone with us. always Vodafone use to do like same. I'm disappointed with this service which they are giving. I am very very disappointed thank you. And kindly you note that this is my phone number[protected] and my e-mail id is [protected]@mail.com

Hi I am using Vodafone post paid roaming plan since10 February. I thought to free one Vodafone number on my account. So I called customer care on 11th September for same. That person told me that only Rs 75 charges will apply for activating a free number on your account and you will get message on activation of that. So I said to activate it and I called them at same night to confirm that has it been done or not because I didn’t have got any message for activation. He said that now I can call unlimited times on that Vodafone number because it has been activated as free number on my account. I asked him that why I didn’t received any message for activation. He answered it happens many times due to system issues. He told me to use it. So I used it. But on generation of my bill I got shocked to see 1067.When I called customer care fist time regarding this issue he said that you have deactivated this service on 14 September .On second call another executive told that the number which you want to free is not Vodafone number and after calling again I got more shocked to hear that no such service can be activated on my roaming plan. I also told them that when this service cannot be activated on my number how it can get deactivated. One day prior to my bill generation day I have called to deactivate that number and executive told me it will be done in 2 hours. I have raised this issue with customer care many times, but they not taking up with this issue to resolve, whenever I am speaking with customer care Executive they are saying that we will transfer my call to another team and while in this process they are dropping my call. Two days back again I called and raised the issue and also got complaint number [protected] for that. But I got message next day that your complaint has been addressed. I do not know what to do. I am now frustrated and can’t call them every day for same issue when I now they don’t care about it.

Hi, Yesterday i have done recharge of 252 for my Vodafone dongle from Rimzim rhythm house Daftary road Malad east. But the recharge was not done by him till today[protected] morning, so i call him in the morning to ask the reason. Instead of giving reason he said “i have not taken loan from you, so stop harassing me”. After that i visit his store at that time instead of solving problem he told “jo ukhadna hai ukhad le policewale bhai log sub apni pocket mai hai” and used many abused language. Just want to know why Vodafone is giving his franchise to such persons. who doesn't have manner to talk with there clients.

Hi, (Reference: Vodafone Relationship no. 1.48360008 & Vodafone No. [protected]) I have already registered a complaint with vodafone regarding this issue and had sent you mail regarding this on 13.08.2014 (on email id's: vodafonecare.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com and Shabbir.[protected]@vodafone.com) . I have still not got requisite reply from you on the details asked. I had asked you to send me actual logs with session detail and IP addresses accessed by me for which you are charging me this exorbitant amount of Rs 22000. I know there was no site accessed from gprs. I had accessed internet with free wifi available at the airport which is definitely not a Vodafone property.You can check my History, I have always done payments on time. But the bill of 22 thousand is a wrongly charged. I have checked the bill thoroughly, my voice calls are amounting to around Rs 4000 but my GPRS bill for in a single day is wrongly shown as Rs 17000 . The GPRS bill charged is the day when I was in Muscat and that day only I had requested for International roaming activation, you can check in your records. Also, I did not have the settings for gprs to be used there. Moreover, latching on any network also provides just call facility unless you receive settings of new operator (roaming partner). I did not receive any settings/msg intimating me the samePls get me a IN log (intelligent Network) which is the actual log for any browsing for any MSISDN.I would not have had any problem in paying if it would have been a correct bill. I will not entertain any foolish clarification from you rather would like to close this number. Thanks Sandeep Srivastava

sir my number [protected] up east sandeep saraswat. the sum of 99 rs have been deducted on 6 and 7 oct 2014 i have called 8 to 10 times in customer care number111 they says that money is refunded in 24 hrs but only one deduction has been refund.while they are not refunding the another deduction of 99rs .. pease take action and refund my money as soon as possible.

I was a very satisfied vodafone customer until last month when I relocated to Dehradun from Bangalore and wished to deactivate my bangalore numbers [protected] & [protected]. I requested over vodafone live chat to deactivate. I said that the numbers were registered on auto pay but i was denied and asked to pay the amount to proceed for deactivation. I did that and to my surprise, money was debited again through auto pay after a couple of days. I have been trying to speak to vodafone customer care but not getting satisfactory answers. My numbers are not deactivated yet and how would I get back the extra amount debited to me. I was told that the extra amount is returned through cheque but as I have relocated to Dehradun, I wont be able to receive that. I am very upset with the proceedings in this matter. Over live chat, the requests numbers given to me were - [protected] & [protected] I need an urgent intervention into the matter and look forward to an immediate reply. I can be reached at +91 [protected] / +91 [protected] / vaibhav.[protected]@yahoo.in

Hi, I am Vodafone pospaid user for Delhi circle and i am using 2g connection from last two months i have been charged for the same service hello1_tvallsouth_ this month for Rs.30/- while i have never used this service and Vodafone has charged me without my consent and when i have contacted the customer care they are saying that i have clicked this service while i never browse through my phone.This is totally a fraud done by Vodafone and hello1_tvallsouth and i want my money to be refunded asap. My contact number is [protected].

Hello sir/madam I am kaushik chauhan [protected] this no is registered with savjibhai chauhan, my father. I received message on 10.10.2014 7:00 am saying that tiny tv service is activeted and my 77 rs balance is deducted. however I have not click on any links and not opened *111# menu. can u please tell me why this is happened. before this my delight is activated without my knowledge. taking my 99 ruppes. and your executive says that I can' get my balance back. what is this? do u think we are stupid enough to activate this kind of dumb service. I want my many back. 99 + 77. and one more thing I have dialed 111 then pressed 4 then 2 and then 9 I was expected to talk to your service executive. but no. I just redirected to main menu. what is this ? is this your policy that after activating these type of dumb service and deducting balance u simply Dont allow us to talk to you, again I want my money back. 99+77 POSTED ON[protected]:04 AM #

i Am very Much disappointed with your Service Now, It is Getting worsty day by day. Even your Customer Care executive are Completely Useless and Fraud like you. Its my last attempt before Getting Out PORT and Consumer Court Help My Mobile NO :[protected] My bill dated 06/10/14 is 546.25 Rs Which include Rental of 432 Rs. i.e. My monthly Rental 149. and unfortunately my DATA plan rental 250 Rs. Which I have not opted. I have already Deactivated my Callertune and Data Pack last month before 6 Sept. and on 6 sept your executive confirm me that there is no other service activate on your Number. You can also check that i have not even single KB for last month . Because I trusted vodafone care. Now tell why should i pay for this. ??You are imposing Data Pack on customer 1). who do not want to use it. 2)who have already DEACTIVATED same. 3). Who even don't Know that this Type of Service is Still Activated. Either Take Action SOON or SEE you in Consumer Court and other Social Websites. I have recording of all your executives who confirm me the deactivation of my Data PACK.

Sir, I had requested for call details history of my prepaid mobile and rs. 250 was deducted for the past 5 months call details history. The same was not sent to my email. When I went to vodafone store and asked they said it was given on sept 8th only. But email not received. then I called customer care and they said to ask in vodafone store. Now store said it must be in spam folder. I checked. It wasn't there. Then again I went to vodafone store and this woman in the vodafone store wearing the uniform, She said her name is Prashanthini, said that she has sent an email to all top people to give us our call details history. I asked to copy my email in the email she claimed she sent. She refused. She gave her number- [protected]. After 2 days we did not receive the call details. So I called the no she gave. It was switched off. When we call vodafone customer care they say you ask in vodafone store and in vodafone store they say you ask in customer care. We had requested the call details pertaining to the previous 5 months in August itself. Immediately rs.250 was cut from my prepaid number. Now they are harassing us not giving call details history.

From past 5 months, my account([protected]) have been charged Rs. 99/-, Rs. 30/- Rs.40/- as download charges and each time, I have been said that I have downloaded which was chargeable. One or twice is acceptable, that I might have downloaded without my knowledge, but not every month. I won't be doing the mistake every month when I know if that is going to charge me more. This is a fraud happening from VODAFONE INDIA on many CUSTOMERS. I would request you to refund back the amount as early as possible.

On[protected] at around 13:24 pm I have received one SMS from Vodafone
informing me that my Postpaid Plan "GE-275" has been changed by
Vodafone India without my written or Oral Request which is not only
shocking but also amounts to breach of trust by Vodafone India and its
Management and Executives.

How can Vodafone arbitrarily and on its own change my Plan ??

Its been around 6 years and I have been paying Vodafone Bills on time.

But in response all I am getting is "Change of Plan" which I am not
interested in at all.

If Vodafone is not interested in retaining long-time customers than
please inform me in writing and I will happily change to Airtel who
have been calling me several times every week and they will give me
the same plan with the same number.

Just by launching new advertisement, does Vodafone India think that
they can market an brand-build Vodafone India as "the best postpaid"
??

If you do not correct the mistake immediately then I will be forced to
take legal steps at your costs, risks and consequences, which please
note.

Awaiting your response,
Namitabh Kothari
Advocate, Mumbai
[protected]

Hi, My name is Balamurugan and my vodafone number is [protected]. I have been charged an additional download charges of 99 Rs. for the month of September towards downloading some fake application called shotformat_dwnlp_9 by Vodafone on 7th September. I have already raised a case with Vodafone customer care regarding this - Case number:[protected]. But they have told me that I have indeed downloaded an application which costs 99 Rs. This seems to be absolute bull from Vodafone. I know for sure that I didn't download the application and also I am a tech savvy person and I also know for sure that my smart phone did not download anything in the background without my knowledge. Every month I am having problems with these stupid Vodafone billing application and it kept charging me even 1000 rs a couple of months back. I have to fight with these brainless customer care agents every month to revert the charges. I am fed up with the service of Vodafone as it seems to be simply generating fake bills without any care for their customers. I have been using this connection for more than 3 years now and have emailed them more than 5 or 6 times to close this connection, after which they revert the charges and beg me to use their connection. If this charge of 99 rs. + Taxes is not reverted withing 24 hours, I request you guys to close my connection immediately. I won't be paying the fake bill that you have generated. Thanks, Balamurugan [protected]

I m prakash sehrawat.My mobile no. Is [protected]. I recharge of rs 57 for data card .after recharge I got a message which is in brackets (Rchrg of MRP Rs 57.0 on 9-Oct-14 successful.Tlktime rcvd Rs 1.73, STax Rs 6.27, AccessFee Rs 49.0, New Bal Rs 21.95.TransID DL[protected]..) After this msg I used net browser but my balance deduct I check my balance it shows rs 63. I try to contact to customer adjective but no solution ...4 times I try to contact but there is no satisfaction in fact all adjective disconnect my call... Please solved my problem. Thank you.

I mob. no. [protected] ported my connection from BSNL to Vodafone on 27th Sept 2014, my no. gets activated and suddenly on 7th Oct. 2014 my no. gets deactivated without any information. Then, i called to customer care who told that my documents are not complete. Then, i visited nearby vodafone care centre and told about the matter, they also told the same thing. But when documents were searched they were found within the office i.e. the documents were not submitted by your employee . Problem is prevailing till now, i am without any network coverage and vodafone care centre persons are only saying that my no. will soonly be activated from yesterday. Please register my complaint and do the needful. My mail id :- [protected]@bhelhwr.co.in

I was totally fed up with the service they provide for the customer who is there for more than 8 years with 10 connections, also they are giving some appellate no and nodal office no but every time it will be busy, i dont know why., so that many problems? they are handling!!! simple issue to even answer this they need more than 2 months and still it continues as on today., if any vodafone officer can call me to rectify this issue., get in touch with me. here is the mail correspondence and your apologies., From: Karthik M R (CHN) Sent: 04 August 2014 13:13 To: Sriram Kesavan Cc: Mansoor S (CHN); Ravikumar L (CHN-NE), Vodafone India Subject: RE: Fwd: Dear Mr.Sriram, Greetings from Vodafone!!! On the outset, kindly accept my apologies for having to go through this trauma. I would to reiterate the fact that, Vodafone is a customer centric company and we will ensure we give the best service to you as always. In this particular case, I request you to kindly give me one day time to investigate on what best we can do. I will get back to you on our course of action by tomorrow 5 pm. I appreciate you for the support and patience. Thank you. Happy to help! Regards MRK [protected] Forwarded message[protected] From: Sriram Kesavan <[protected]@gmail.com> Date: Thu, Oct 9, 2014 at 1:37 PM Subject: Re: Re: network issue To: appellate.[protected]@vodafone.com dear rahim my unique docket number for further reference is[protected]. i am trying your no for the past 10 days any time you are busy., can you call me back. if its continuously busy then its not a right sign., you need to improve your service., today is already 8 days more than the stipulated time., just to confirm whether you can rectify the network problem or not it takes your team for more than a month. As a customer more than this no one will be patient i hope. vodafone is a mobile service then call and speak over phone dont hide behind the emails. if your team have guts to face i request to call me in my alternate no also which is working fine [protected]. thanks sriram.k On Sun, Oct 5, 2014 at 8:23 PM, Sriram Kesavan <[protected]@gmail.com> wrote: Dear sir, i am very sorry to say that if you cant reach me then you value your network. I have not missed any calls. also i will give my alternate phone no. [protected] or [protected]. first thing i will tell you that don't make calls just ask your engineers to come to the place where i have the issue. The address is 30/b, srinivasapuram 1st main road, korattur, chennai 600076. just by calling and mailing we have spent 3 months, can you pls send someone and resolve the issue. kly update us. thanks sriram. k [protected] Forwarded message[protected] From: <appellate.[protected]@vodafone.com> Date: Wed, Oct 1, 2014 at 5:38 PM Subject: Re: Re: network issue To: [protected]@gmail.com Dear Sir/Madam, We have received your email dated 25/09/14 regarding the concerns related to network for the mobile number [protected]. We understand that our Network Engineers have tried reaching you through the number [protected] but were unable to do so Please be informed that we are awaiting necessary permission to survey your premises without which we would not be able to arrive at feasible resolutions for your concern on network. We request your kind cooperation in this regard and thank you for your patient understanding. Your unique docket number for further reference is[protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Happy to help Rahim Appellate Office Vodafone Tamil Nadu Contact numbers Vodafone Care : 111 or CHN @ +91- [protected], RTN @ +91 - [protected] For complaints/requests : 198 (toll free) Appellate Office : For Chennai contact +91- [protected] : For Rest of Tamilnadu incl., Puducherry, Contact : +91-[protected] (Available between 9:30 a.m and 6 p.m. Monday to Friday) Fax number : +91- [protected] E-mail :appellate.[protected]@vodafone.com Website : www.vodafone.in On 9/25/2014 10:47 AM; From: [protected]@gmail.com; To: appellate.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Re: network issue; Dear sir, i got a call from your office from the no.[protected] by 23rd sep evening around 6.30 p.m, and they asked me about the status of the network connectivity and also they had a trouble even while speaking to us. After that today morning i called the customer care and verified the status then they said that its still open and wait till 30th of sep, maximum before that day the problem will be resolved. I kly req u to update the status since its more than 3 months i am waiting for. thanks sriram.k [protected] On Wed, Sep 24, 2014 at 10:44 AM, <appellate.[protected]@vodafone.com> wrote: Dear Sir/Madam, We have received your email dated 22/09/14 regarding the concern related to connectivity for your Vodafone Numbers. We would like to inform that we have registered your concern on connectivity with the reference number[protected] on 22/09/14. We will revert to you as soon as we gather all the facts. Please be assured that we will get back to you on 29/09/14. In case you need further assistance, please do call or email us. We’ll do our best to help you. Happy to help Rahim Appellate Office Vodafone Tamil Nadu Contact numbers Vodafone Care : 111 or CHN @ +91- [protected], RTN @ +91 - [protected] For complaints/requests : 198 (toll free) Appellate Office : For Chennai contact +91- [protected] : For Rest of Tamilnadu incl., Puducherry, Contact : [protected] (Available between 9:30 a.m and 6 p.m. Monday to Friday) Fax number : +91- [protected] E-mail :appellate.[protected]@vodafone.com Website : www.vodafone.in On 9/22/2014 12:51 PM; From: [protected]@gmail.com; To: nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; ; ?CC: ; Subject: Fwd: Re: network issue; [protected] Forwarded message[protected] From: Sriram Kesavan<[protected]@gmail.com> Date: Mon, Sep 22, 2014 at 9:14 AM Subject: Fwd: Re: network issue To: "AMBATTURSTORE (CHN-NE), Vodafone India" <AMBATTURSTORE.[protected]@vodafone.com> Dear all, Even after several mails and visit still our issue pending for more than 3 months. This is the way of service I am getting from u. Is it going to make sense for me to wait further or shall we proceed with some other service. I can't wait further, let me know what I need to do before today evening. Expecting your reply without fail, or I need to escalate this to higher authorities. Thanks Sriram. [protected] Forwarded message[protected] From: "Sriram Kesavan" <[protected]@gmail.com> Date: Sep 9, 2014 2:35 PM Subject: Re: network issue To: "AMBATTURSTORE (CHN-NE), Vodafone India" <AMBATTURSTORE.[protected]@vodafone.com> Cc: > Dear sirs, > > > kly check all the mail from the day one and it is very sad that more than 2 months it takes for you to check the issue., > > i dont know whether you all are interested to retain the customer or if you are not willing to continue with us kly let me know' > > there is several service providers are there. > > i am really not happy to speak like this but for more than 2-3 months i am constantly coming to your store at ambattur also., > > i hope if i am not getting any reply before tonight i will be surrendering all my connections., > > thanks > > sriram.k > > > On Mon, Aug 11, 2014 at 1:15 PM, Sriram Kesavan <[protected]@gmail.com> wrote: >> >> DEAR PRAVEEN, >> >> Still waiting for your confirmation to whether proceed or to deactivate. >> >> as per your request its more than 6 days completed. >> >> kly confirm >> >> thanks >> >> sriram.k >> >> >> On Tue, Aug 5, 2014 at 3:57 PM, Sriram Kesavan <[protected]@gmail.com> wrote: >>> >>> Dear Sir, >>> >>> As per your request, My connection numbers as follows. >>> >>> [protected] >>> [protected] >>> [protected] >>> [protected] >>> [protected] >>> [protected] >>> >>> Actually we had from 70 to 81. >>> >>> Already try to remain this no's with your effort. >>> >>> Thanks >>> >>> Sriram. >>> >>> On Aug 5, 2014 3:53 PM, "AMBATTURSTORE (CHN-NE), Vodafone India" <AMBATTURSTORE.[protected]@vodafone.com> wrote: >>>> >>>> Hi sir, >>>> >>>> >>>> >>>> As I discussed with you, can you please send me the mobile numbers which you holding under the name of sri sastha engineers. >>>> >>>> >>>> >>>> >>>> >>>> Regards >>>> >>>> Praveen >>>> >>>> [protected]J >>>> >>>> >>>> >>>> >>>> >>>> From: Karthik M R (CHN) >>>> Sent: 04 August 2014 13:13 >>>> To: Sriram Kesavan >>>> Cc: Mansoor S (CHN); Ravikumar L (CHN-NE), Vodafone India >>>> Subject: RE: Fwd: >>>> >>>> >>>> >>>> Dear Mr.Sriram, >>>> >>>> >>>> >>>> Greetings from Vodafone!!! >>>> >>>> >>>> >>>> On the outset, kindly accept my apologies for having to go through this trauma. I would to reiterate the fact that, Vodafone is a customer centric company and we will ensure we give the best service to you as always. >>>> >>>> In this particular case, I request you to kindly give me one day time to investigate on what best we can do. I will get back to you on our course of action by tomorrow 5 pm. >>>> >>>> I appreciate you for the support and patience. Thank you. >>>> >>>> >>>> >>>> Happy to help! >>>> >>>> >>>> >>>> Regards >>>> >>>> MRK >>>> >>>> >>>> >>>> From: Sriram Kesavan [mailto:[protected]@gmail.com] >>>> Sent: Monday, August 04, 2014 8:55 AM >>>> To: Karthik M R (CHN) >>>> Subject: Fwd: >>>> >>>> >>>> >>>> >>>> >>>>[protected] Forwarded message[protected] >>>> From: Sriram Kesavan <[protected]@gmail.com> >>>> Date: Mon, Aug 4, 2014 at 8:54 AM >>>> Subject: Fwd: >>>> To: Ravikumar.[protected]@vodafone.com >>>> >>>> >>>> >>>>[protected] Forwarded message[protected] >>>> From: Sriram Kesavan <[protected]@gmail.com> >>>> Date: Mon, Aug 4, 2014 at 8:10 AM >>>> Subject: >>>> To: ambatturstore.[protected]@vodafone.com, mansoor.[protected]@vodafone.com >>>> >>>> dear Mr.Praveen naidu, >>>> >>>> >>>> >>>> as i discussed with you herewith we are sending the mail and i request you to give the feedback by my mobile no [protected]. >>>> >>>> >>>> >>>> also we request you to either resolve or discontinue our service as per my request with a weeks time. >>>> >>>> >>>> >>>> thanks >>>> >>>> >>>> >>>> sriram.k >>>> >>>> >>>> >>>> >>>> >>>> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. >> >> >

Hi, I would like to escalate Vodafone services. They have poor services and always give unnecessary reasons . Their Internet services never works and also they network is v poor. Despite of all these, they always charged high amount of bill amount and stop the services without any information . I need a strict action to be taken against this company.

Without initiating any app download started, though its cancelled .. still the amount was deducted on 8th OCT 2014. When i called customer care in the evening to discuss the same .. She is so rude and she not even listened to me instead she spoke rubbish and asked me to stop using Vodafone service (you can refer for recording)

I have complaint regarding unnecessary balance deduction. Actualty i had around 71.58 rs balance in my account on the day before yesterday around 3:00 pm. But between 3pm to 7 pm they deduct 30 rs from my balance. When i checkd the reason i found was activation of a scheme named"helo 01" hwever i hv not activated this scheme my self. I am trying to contact customer care since that time but still am unable to talk to customer care coz they are not accepting my call. So i want to say you that plese found a solution to my problem.