Vodafone India Complaints & Reviews

Rs 99/- was deducted from my vodafone mobile([protected]) balance for "DNLD-DEALS MYDALA...", without any acknowledgement from my side. I have not opted/authorized this service to get activated. I am much frustrated to see such deductions are comman in vodafone service(just have a look at the consumercomplaints and other such forums to see such unauthorized deductions esp. from vodafone). I am requesting to REFUND THE AMOUNT AT THE EARLIEST. nowadays i am afraid to keep my mobile balance more than just 50rs becoz of such deductions(yeah! there are such fraud deductions going on even at this denomination...) and this makes me to think of switching to a better service providers.

Hello, I am Sumit Surve from Pune(Maharashtra). I have a Vodafone number [protected] as a postpaid. On 01st Oct 2014, I went to Vodafone store in Aundh around 3:15 pm in afternoon.I paid my all balance and asked for a replacement SIM card for the same number(...1620) as my old SIM was damaged. Your Vodafone representative advice me that it will take half an hour for the SIM to get activated. I was OK with that. However I wanted to make some emergency calls from my number, so I asked him thrice that, will it get activated after half an hour? He replied, " Yes ! And then I left the store.I was waiting for my SIM to get activated. I waited till 9, o clock, still it was not activated. I called customer service of Vodafone. One agent told me its been active. I told him I cannot see any network. He kept repeating the same, then I asked for a Manager. That guy transferred my call to Networking Dept. I spoke to one lady she said we received request from store at 3:47 pm to activate the card, however after they receive request it takes more 24hours to get activated. I got 2 different information from 2 different people. I was not convinced with her answer. So I again asked for Manager. And that lady again transferred my call to prepaid dept. !!!I asked the prepaid agent guy that I want to speak with a Manager and then he hung up. Second day(Yesterday) I went to store, but it was closed because of government holiday. I called up customer service again, and they got me a supervisor Swapnil. I told him all the story. He was sorry for all. He advised me that he will mail back office people to complete my request, but was not sure whether it will be done. And he also advised me to send mail to you guyz. And that's what I am doing.I never expected this kind of service from Vodafone. I have all the call recordings when I was talking to customer service. I have all proofs of giving me worst service and misleading Information . I can forward the call recordings to you guys. But trust me I am going to file a big case against Vodafone. I had spoke to my lawyer. I really want to bring this up in everybody's attention. Hope I get reply on this.Thank You

Last Monday I had activated the BBM plan on my blackberry curve 9220 but it is not working... RS.129 was already deducted form my balance and the service is not provided till now.., So, please try to resolve my problem as soon as possible..

i have purchased the vodafone 3g dongle k4201 I...since the day i have purchased this, i am facing problems... i tried calling them several times...sending emails, , , etc... but to no avail...they have not responded properly...they provide the costliest plans as compared to others, and such cheap quality service...everytime i call them, they give a simple rply that they ill call me back later and give a solution for it...but afterwards they forget about it, , as they receive several complaints related to it. so before wasting your money on such junk piece of dongles from vodafone ...think 100 times there are several other dongles which provide better quality service with cheap plans...like AIRCEL, Docomo.

Dear Sir

Any company which does not want its customer to connect with them freely, that company is deemed to be worst than the worst..And Vodafone tops it all. I[censored] want to speak to customer care, that option is not available for atleast first fifteen minutes, which indicate that VODAFONE doesn't value customer's time.
It charges to speak to them
Lastly when i dialled TOLL FREE NUMBER, It charged for the complete call.
I want the vodafone to REFUND me completely all amount charged for dialling TOLL FREE NUMBERS.

This is a cheat to customers. If there had been a warning or message prior to call getting connected, then also it would have been appreciable, but vodafone didn't do that as well

POOR SHOW FROM A SO CALLED GREAT COMPANY

VIJAY
[protected]

Last week my mobile balance got deducted thrice for Rs.99, Rs. 49 and Rs. 30 for services that I never opted for. As I demanded for refund, they said that I will get my whole balance refunded within 4 days as they are facing some technical issues. But the refund didn't happened. When I called again for verifying the status, they clearly said that I wont get the refund as it was charged due to some content download. I never download content from any chargeable website. But today when I called again, they said I may get a refund for only one service and denied the rest two. I chosed the maximum amount and got Rs. 99 refunded to my mobile balance. But still a sum os Rs. 79 is deducted from my account that they are not refunding. Nor they give you the exact reason why my mobile balance got deducted and when I am asking for a refund, they say that they can only refund for one service. THEN WITH WHOSE PERMISSION ARE THEY DEDUCTING THE MOBILE BALANCE ?! AND WHY DONT THEY NOTIFY US BEFORE OR AFTER THE DEDUCTION ?! Isn't this deception of the mobile company ? I have a complain number that is processed already ! But they denied to disclose a complaint number for rest of my complaints/requests !! Why are they fooling us ?!

I registered complaint on 27 sept for bad vodafone network in my area and that issue is not only with me all vodafone customer in my area is facing same issues. And when I lodged complaint on 27th I told them that I am facing this problem since last 10 days. My complaint number is [protected]. But when I called customer care on 2nd oct they said you have filled complaint for balance deduction and not network issue. And you still have to wait till 8th oct to know the status. When I told them I am paying for 3g services and I am not even getting good 2g network so I want to change mine as well as my whole frd circle's telecom service provider so please guid me because that was already 20 days we are tollerating bad network issue. Than instead of solving my problem they kept me on hold for 30 minuts. Sorry vodafone but I have to say day by day your services are becoming bad and bad.

I have reported issue in monthly bill last month regarding extra charges for d2c_ndtv_valuepk_9, wapvilla_ppd, on consumer site as and they have refunding these extra charged on 3 Sep and guided me to not select any extra popup/ad link on site/app. I am now very careful while surfing internet on mobile but this month they also charging the same and more then that, pathetic 04/09/14-16:41:52 wapvilla_ppd 0:00 49 4 6 24/09/14-14:22:17 hello1_tvallsouth_ 0:00 30 4 6 25/09/14-09:41:43 d2c_ndtv_valuepk_9 0:00 99 4 6 26/09/14-18:36:40 deals_mydala_99 0:00 99 They even dont have any clue of from which website, app they are being charged. I am a software engineer and know how to access internet... dont try to make us fool. -Kuldeep Singh [protected]

Hi, I have three vodafone postpaid connections in my name, i thought of converting one postpaid connection to prepaid and one more connection with change in data plan.But Vodafone service people(Vodafone care, Club road, Vijayanagar, Bangalore) didnt respond properly and denied to give prepaid sim, hence i went for cancellation of service.One more connection they denied again for changing plan to lower one and had lots of talk, Atlast i went for conversion from postpaid to prepaid, they denied to give micro sim and they responded that as per policy we will give normal sim.This is horrible from Vodafone care guys. Exhausted !!! Thanks, Chethan M N [protected]

Hi This is Niraj Kumar Rai.I was charged with 99 rs. without using any service from my Vodafone prepaid.When I called them they told me that I have used some service called 'Hello1 TV' which of course I have not.They told me that it's a one time service and my money will not be refunded.When I wanted to complaint, they first tried to persuade me then put me on hold and this happened for three times.How can someone trust such a poor service and I am not the first person to go through these unfair, nonsense of Vodafone.. Regards, Niraj [protected]

I have migrated my sim prepaid to postpaid, and people here have collected documents. Sim got activated for an hour and then deactivated, and I don't know the proper reason for that. So please sort out the issue soon, My number is deactivated since two days.

I am Anand singh from kolkata. I am old customer of vodafone i have postpaid number [protected]. i want to take some data plan so i go to your mini store in shyambazar(karuna world) and there was a guy his name is BIPLAW in his batch it was written he told me to come with voter id and one photograph for change of data plan.so next day i gone there with my documents then he told me to seat and i waited there for almost 1 hour and he was doing nothing busy in one girl and downloading app in her phone when i told him to do my work then he uses abusive language and told me that he is busy now.then i told him for a data plan how much things i have to do.then he again abused me in front of my family and other customer. one thing i want to ask you guys is this service you are providing to loyal customer??? please note the address Vodafone mini store(karuna world) shyambazar, kolkata and name was-Biplaw

Dear Sir, I have asked them to give me - Past Six Months Bill - Soft Copy by mail; they are not providing; And immense unnecessary charges they are taking;Rs. 36000 For Data I don't know, my mobile has that much of capacity to store the data equivalent of 36000 or not. According to my passport, I was not out of India, and they are showing I was on international roaming. Since last eight months, they were not able to explain my any bill. And, suddenly they disconnect the phone. I want to teach them a lesson this time. Since last two years they are torturing. i didn't get the time due to my business compulsion, they are enjoying my money. I will teach them, the jokers are trying to loot us. Now, I will not forgive me them.

I have been charged Rs. 196 for chargeable downloading for something that Vodafone customer care informs me as WapVill, which after research i find out is a website WapVilla.com for downloading wallpapers etc. I have never heard of this website before and have never accessed it for anything. I also realize that other voda customers have faced similar problems. I request Vodafone to resolve this asap and release me of paying those unreasoable charges because eveen customer care does not have details for this. I am a Voda user for over 5 years and it is disappointing to face such problems and I wouldn't want to switch after this long term relationship.

R/ Sir i am consumer of vodafone rental connection no [protected]. i use vodafone from last 10 months. my bill is always genrated upto 700-800 rs per months. now last month i change my plan 499 to 249. till today vodafone genrate my bill 4495 without rental and taxes . they said that you are charged 4000 rs for internet and 382 rs for talk time however i use only 1 gb data of net my credit limit is set upto 2000 but they cross my cr limit without inform me. when i made inquiry about this they not give satisfy answer to me. so you are requested to direct them for correct my bill. with regards RAVI Parkash sharma, Kurukshetra

Hello, I have recharged my prepaid vodafone number [protected] for the 3G data plan (Rs 649) on 29 september twice. The amount is deducted both times from my HDFC bank account but still i didn't received the message on my number for the recharge confirmation. For one of the transaction i have received the recharge successful confirmation online. But the data is not credited on my number still. I have raised this query and mailed to vodafone care on the same day. But still no response. Kindly help me in this regards.

i have already paid bill.. but from 3-4 days their is a irritating 1 minute voice note b4 every call. i[censored] increase my credit limit then why this foolishness is done. pls stop this or i hv to take some action against this. n 1 more thing u r c care number is not easily accesible, n direct execative talk r not available. pls dont harrest d old costumer. its create bad impression of Vodafone pls do needfull Ar. Hrushikesh Deore [protected]

As i got a message from 611111 on date[protected], 10:10am that (get 300mb 2g;data for 15 days at just 18rs) then i activated the special offer with my mobile by dialing *121*18#.after 2hr i received a message that it was activated 100mb 2g;data from 28sep to 29sep. then i contacted to the vodafone IN customer. they had said it will be activated soon as possible.then 29sep it was not activated, then i contacted 3to4 times but there was no response.and they even blocked my number to connect them.so, please take an action on those who taken part.my number [protected].

We don't get rang for Vodafone 3G sim cards at Candola Marcela Ponda North Goa and so we cant access to proper Internet facility. So I request the vodafone consumer forum to look into this matter and please fix up with this problem as soon as possible. Hope you will consider my complaint and will take some action to affix with this problem. Thanking you

Respected sir, I beg to state few lines i am sandeep recharge yesterday night of rupees 52 rate cutter for 84 days then after that i make another recharge of rupees 65 in my main balance and my balance update to 151 rupees . In the next day morning today i got a message to get extra validity of 7 days just dial toll free *444*48# then i dial that and another rupees 52 is deducted from my account and i call customer care talk to her but she is not helping me and behave herself like a beauty queen i want my money of rupees 52 back please look into this matter as soon as possible my phone number is [protected]