Vodafone India Complaints & Reviews

My mobile number is [protected].I have been using vodafone services since last 8 years.But since last two months I am getting extra bill as downloading charges from Vodafone.I have an active Net pack and no extra services have been requested or used by me.My data charges were under limit for last month but this month its bit more which i was good to pay but this extra downloading charges is killing me. Last month downloading charges came Rs300 extra which i complained, but as forced by customer care, i had to pay but they promised not to activate any services again.But this month again i received bill of Rs 2200 in which downloading charge of Rs 500 is there which is unaccepted because no service has been used by our side.

My name is Harsh Virdi. On 29th September, 2014 night my sim card was blocked. Next day(30th September, 2014), when I spoke to the customer care executive, he told me that my prepaid number has been blocked on request from a random number. And to reactivate my number, I have to visit a Vodafone Store. I went to the store in South Extension the very next day(1st October, 2014). Mr. Amarjeet Singh, at help desk said there is no record of the random number from which the request was made and due to non submission of my documents my sim card was blocked. The shocking part is, I submitted my documents 8-9 months back after I got a call from vodafone so how can he give me this reason. Also, I will not get this number again. After an hour, he agreed to reactivate my number. But for that, I will have to pay Rs.250/- and will have to use a post paid connection. I paid them and agreed to use the post paid connection against my will. I got the sim card and he said it will be activated within 24hours. Now, it's been 3 days my number is still blocked. Whenever I call at vodafone complaint number (198), I never get a proper answer from them.

Again today I have lost my 100 rs for unwanted deduction from Vodafone service. I really upset or harrash from vodafone. My no is [protected] I am surely decide leave from cheated vodafone company. I have 4 sims and all sims port into another connection.

Your customer care number does not give option to talk to customer care executive, which is very bad on you company's part. There is no value of customers. Unnecessarily 75rs were deducted from my number without any intimation and now there is no service top lodge a complaint. Highly dissatisfied by your services! you are loosing your customers! i want my balance back and do not want any download activation. My no:[protected]

Dear support Teams, This is Sk. Akhatar Hussain as a customer of your vodafone Operator. While i was suffering lot of problem in your vodafone operator service since last few months i unable to access the Internet due to network problem and not getting any speed in 2G services. I have the 2G Vodafone SIM had recharge Rs199/- unlimited pack but i am not getting better speed in this number [protected].Last few days i have given one complaint regarding this issue through 198 helpline and lounge the complaint your executive Mr. Surja das and my complaint No.[protected].He told that your complaint will be sort out as well as possible but there is no result for this. Therefore, i requested to you kindly resolved my problem as well as possible. otherwise i will port out from your service. Description Of Problem: Mobile No: [protected] Complaint Id:[protected] Date of complaint: 01/10/2014 Address: QrNo. J/7/1, Type:II, E.coRly Colony, Mancheswar, Bhubaneswar, Khurda, Pin:751017(Odisha). Landmark: U.P .Railway High School, Mancheswar. Thanking You Sk. Akhatar Hussain [protected], [protected]

sirsir.. I am vodafone customer.. And when i got bill.i found.. the bill is more than my expectation.and when i saw summary i got. they charged 99 rupee for shortformat download n 33 rupee for mobilart download. n when i do complaint on 198. they didn't rply proper. i want help. sir plz help me... I am vodafone customer.. n when i got bill.i found.. the bill is more than my expectation.n when i saw summary i got. they charged 99 rupee for shortformat download n 33 rupee for mobilart download. n when i do complaint on 198. they didn't rply proper. i want help. sir plz help me.

Dear Sir, From this two nos, [protected] & [protected], we are getting repeated calls everyday. When we receive the call the caller didn't say anything. Its completely harassing .Request to kindly block these Ph Nos so that they cant call to his no. Regards, SKP

I am using Vodafone prepaid sim card and number is [protected]. I have recently ported the network from Docomo to Vodafone. The Number is getting unreachable at many times for full day. I am not able to call others and receive calls for any important reason. The issue is with my sim card and there is no proper response from the Customer service team. If the issue persists, i need to drop the network and port to other network. Request you to look into this and resolve quickly, Thank you.!

I have lost 79 INR for unwanted deduction from Vodafone service, really I am upset this kind of towards us, I am aware & knowledge about using internet while surfing, but Vodafone has deducted 79 INR from my balance. When I checked with last 3 deduction, its showing 2 Application downloaded for charges 49 INR&30 INR without my knowledge purposefully deducted, without notify to me deducting themselves and I have not received any message, when checked my balance I was shocked to lose the huge amount in one short, I sure nothing any application has downloaded to my device, though I have been using 2GB data 3G Speed plan. Why should have to periodically deduction? Several times I had faced this problem, I decided move the further action. I getting stress because of this service, I think say good bye to Vodafone services.

Rs 99/- was deducted from my vodafone mobile([protected]) balance for "DNLD-DEALS MYDALA...", without any acknowledgement from my side. I have not opted/authorized this service to get activated. I am much frustrated to see such deductions are comman in vodafone service(just have a look at the consumercomplaints and other such forums to see such unauthorized deductions esp. from vodafone). I am requesting to REFUND THE AMOUNT AT THE EARLIEST. nowadays i am afraid to keep my mobile balance more than just 50rs becoz of such deductions(yeah! there are such fraud deductions going on even at this denomination...) and this makes me to think of switching to a better service providers.

Hello, I am Sumit Surve from Pune(Maharashtra). I have a Vodafone number [protected] as a postpaid. On 01st Oct 2014, I went to Vodafone store in Aundh around 3:15 pm in afternoon.I paid my all balance and asked for a replacement SIM card for the same number(...1620) as my old SIM was damaged. Your Vodafone representative advice me that it will take half an hour for the SIM to get activated. I was OK with that. However I wanted to make some emergency calls from my number, so I asked him thrice that, will it get activated after half an hour? He replied, " Yes ! And then I left the store.I was waiting for my SIM to get activated. I waited till 9, o clock, still it was not activated. I called customer service of Vodafone. One agent told me its been active. I told him I cannot see any network. He kept repeating the same, then I asked for a Manager. That guy transferred my call to Networking Dept. I spoke to one lady she said we received request from store at 3:47 pm to activate the card, however after they receive request it takes more 24hours to get activated. I got 2 different information from 2 different people. I was not convinced with her answer. So I again asked for Manager. And that lady again transferred my call to prepaid dept. !!!I asked the prepaid agent guy that I want to speak with a Manager and then he hung up. Second day(Yesterday) I went to store, but it was closed because of government holiday. I called up customer service again, and they got me a supervisor Swapnil. I told him all the story. He was sorry for all. He advised me that he will mail back office people to complete my request, but was not sure whether it will be done. And he also advised me to send mail to you guyz. And that's what I am doing.I never expected this kind of service from Vodafone. I have all the call recordings when I was talking to customer service. I have all proofs of giving me worst service and misleading Information . I can forward the call recordings to you guys. But trust me I am going to file a big case against Vodafone. I had spoke to my lawyer. I really want to bring this up in everybody's attention. Hope I get reply on this.Thank You

Last Monday I had activated the BBM plan on my blackberry curve 9220 but it is not working... RS.129 was already deducted form my balance and the service is not provided till now.., So, please try to resolve my problem as soon as possible..

i have purchased the vodafone 3g dongle k4201 I...since the day i have purchased this, i am facing problems... i tried calling them several times...sending emails, , , etc... but to no avail...they have not responded properly...they provide the costliest plans as compared to others, and such cheap quality service...everytime i call them, they give a simple rply that they ill call me back later and give a solution for it...but afterwards they forget about it, , as they receive several complaints related to it. so before wasting your money on such junk piece of dongles from vodafone ...think 100 times there are several other dongles which provide better quality service with cheap plans...like AIRCEL, Docomo.

Dear Sir

Any company which does not want its customer to connect with them freely, that company is deemed to be worst than the worst..And Vodafone tops it all. I[censored] want to speak to customer care, that option is not available for atleast first fifteen minutes, which indicate that VODAFONE doesn't value customer's time.
It charges to speak to them
Lastly when i dialled TOLL FREE NUMBER, It charged for the complete call.
I want the vodafone to REFUND me completely all amount charged for dialling TOLL FREE NUMBERS.

This is a cheat to customers. If there had been a warning or message prior to call getting connected, then also it would have been appreciable, but vodafone didn't do that as well

POOR SHOW FROM A SO CALLED GREAT COMPANY

VIJAY
[protected]

Last week my mobile balance got deducted thrice for Rs.99, Rs. 49 and Rs. 30 for services that I never opted for. As I demanded for refund, they said that I will get my whole balance refunded within 4 days as they are facing some technical issues. But the refund didn't happened. When I called again for verifying the status, they clearly said that I wont get the refund as it was charged due to some content download. I never download content from any chargeable website. But today when I called again, they said I may get a refund for only one service and denied the rest two. I chosed the maximum amount and got Rs. 99 refunded to my mobile balance. But still a sum os Rs. 79 is deducted from my account that they are not refunding. Nor they give you the exact reason why my mobile balance got deducted and when I am asking for a refund, they say that they can only refund for one service. THEN WITH WHOSE PERMISSION ARE THEY DEDUCTING THE MOBILE BALANCE ?! AND WHY DONT THEY NOTIFY US BEFORE OR AFTER THE DEDUCTION ?! Isn't this deception of the mobile company ? I have a complain number that is processed already ! But they denied to disclose a complaint number for rest of my complaints/requests !! Why are they fooling us ?!

I registered complaint on 27 sept for bad vodafone network in my area and that issue is not only with me all vodafone customer in my area is facing same issues. And when I lodged complaint on 27th I told them that I am facing this problem since last 10 days. My complaint number is [protected]. But when I called customer care on 2nd oct they said you have filled complaint for balance deduction and not network issue. And you still have to wait till 8th oct to know the status. When I told them I am paying for 3g services and I am not even getting good 2g network so I want to change mine as well as my whole frd circle's telecom service provider so please guid me because that was already 20 days we are tollerating bad network issue. Than instead of solving my problem they kept me on hold for 30 minuts. Sorry vodafone but I have to say day by day your services are becoming bad and bad.

I have reported issue in monthly bill last month regarding extra charges for d2c_ndtv_valuepk_9, wapvilla_ppd, on consumer site as and they have refunding these extra charged on 3 Sep and guided me to not select any extra popup/ad link on site/app. I am now very careful while surfing internet on mobile but this month they also charging the same and more then that, pathetic 04/09/14-16:41:52 wapvilla_ppd 0:00 49 4 6 24/09/14-14:22:17 hello1_tvallsouth_ 0:00 30 4 6 25/09/14-09:41:43 d2c_ndtv_valuepk_9 0:00 99 4 6 26/09/14-18:36:40 deals_mydala_99 0:00 99 They even dont have any clue of from which website, app they are being charged. I am a software engineer and know how to access internet... dont try to make us fool. -Kuldeep Singh [protected]

Hi, I have three vodafone postpaid connections in my name, i thought of converting one postpaid connection to prepaid and one more connection with change in data plan.But Vodafone service people(Vodafone care, Club road, Vijayanagar, Bangalore) didnt respond properly and denied to give prepaid sim, hence i went for cancellation of service.One more connection they denied again for changing plan to lower one and had lots of talk, Atlast i went for conversion from postpaid to prepaid, they denied to give micro sim and they responded that as per policy we will give normal sim.This is horrible from Vodafone care guys. Exhausted !!! Thanks, Chethan M N [protected]

Hi This is Niraj Kumar Rai.I was charged with 99 rs. without using any service from my Vodafone prepaid.When I called them they told me that I have used some service called 'Hello1 TV' which of course I have not.They told me that it's a one time service and my money will not be refunded.When I wanted to complaint, they first tried to persuade me then put me on hold and this happened for three times.How can someone trust such a poor service and I am not the first person to go through these unfair, nonsense of Vodafone.. Regards, Niraj [protected]

I have migrated my sim prepaid to postpaid, and people here have collected documents. Sim got activated for an hour and then deactivated, and I don't know the proper reason for that. So please sort out the issue soon, My number is deactivated since two days.