Vodafone India Complaints & Reviews

Hello,

In the recent past, I had contacted a Vodafone employee by the name of Nancy (ph no: [protected]) to port two of my company's (Spiked Creative) Idea numbers ([protected] and [protected]) over to Vodafone. I had wanted both connections in the name of my ad agency, Spiked Creative, yet she asked for my personal documents. She assured me that the billing would be done in the company's name, and not in my name, and that my personal ID proof was only required for documentation purposes. I then provided all the documents she requested in order to have the numbers ported. Soon after, the numbers were activated. However, despite Nancy's promise, bills for both the numbers began to arrive in my name instead of the company's name. I called Nancy to complain about this, but she refused to answer my calls. I continued to pay the bills until two months later, when one of the numbers was deactivated ([protected]). Even so, bills kept coming in for both numbers. I continued to pay the bills until the last month (last bill payment date: 6 June, 2015). Then suddenly, the second number was also deactivated ([protected]). Even after this, bills kept coming for both numbers. Vodafone employees began to call day after day harassing me to pay the bills even though I am no longer using your services, since both the numbers are now inactive. After persistently calling Nancy, her co-worker began to answer my calls, but would always tell me that Nancy is unavailable. Today again I called Nancy to complain, but I was told that she was out for lunch. I called again a while later only to be told that she was away due to some emergency. I have lost faith in Vodafone and am extremely disappointed both with Nancy and with your customer care services. If this issue isn't resolved ASAP, I will be forced to take this to the Consumer Court, and to encourage my vast clientele never to buy a Vodafone connection again.


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Regards,

Vinoj Kumar K J
Founder/ Creative Director

Spiked Creative
# 17 Casa Capitol, Wood Street
Ashok Nagar, Bangalore - 25
www.spikedcreative.com
M:[protected]
T:[protected]

nobody from customer care helped me..

got a call from the no [protected], claiming the vodafone customer care and for agreeing to refund the amount.I am told from the customer care that the amount cannot be refunded to my vodafone account but to my bank account only and i m asked for my bank details:-acct. no, debitcard no, expiry date, ccvno.
why in this world anyone needs all these details to just transfer amount to someones account(whatever the business reason be it).

Vodafone, could you please authorize this is a call from the vodafone customercare..as i strongly suspect this like a fraudulent call.
If the above is not a fraudulent call, please be informed that account details cannot be shared & i m requesting you to pls refund the amount to my vodafone account itslef

Abhai Singh: I am existing customer of Vodafone since last 7-8 years. Since last few months Vodafone is cheating with the customers. For me they did Unauthorized deduction of Rs 99/- for dnld-deals_mYDALA_99-MYDALA twice in a month. If I want to complain in customer care, there is no way to reach them. One more problem I am facing now a days, they asked to activate STD pack, I activated . Generally they are charging 40 paise/min but in long call 3-4 times they are charging full rate. There is no way to complain in Vodafone customer care. Now only one option is with me, to change the operator. Because VODAFONE wants to earn money by only fraud.

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