Vodafone India Complaints & Reviews

Address: Jalaun, Uttar Pradesh

Dear Sir, I am a regular customer for vodafone number [protected] from lat 8 years. but presently my current sim is registered to other customer while I am using the same. now from last two days I am continuosly following the vodafone store to get the sim activated. but till now I have not received the same. Pls look into the matter on urgent basis. Rgds Anil Kumar Singh Rath road Indra nagar, Orai 285001

Vodafone India customer support has been notified about the posted complaint.

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Address: Thiruvananthapuram, Kerala

Dear sir, Recently ported from airtel to Vodafone, number [protected], my connection has been suspended from today morning without notice, checked with nearest Vodafone store received the information regarding the last company bill payment pending. But airtel had received the cheque of pending amount last month without they produce any bills, requested the bills on time but they neglected so dishonor the cheque, three days before I talk to the concerned person from airtel and will give the next cheque on 25 th October as they agreed. But as a customer from Vodafone I never expect this kind of attitude towards a premium customer like me who is ported from a big network like airtel. And moreover I tried to contact customer care a lot of attempt with my next number [protected] but not connected with the customer care executive, totally fed up with this attitude from Vodafone cleanup the pending bills and wish to migrate some other good network in lack of solving this issue with in a time frame . Vimod kumar Kerala [protected] [protected]

Aug 14, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

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Mrinal Chakravarty

from Pune, Maharashtra

Nov 18, 2015

I have similar problem. In my case the bill could not be delivered at my current resident, as I went to native because of diwali holidays. They have totally suspended my connection. They had collected all documents before doing MNP, they should learn from airtel or idea how to take care customer problem. The customer care team use " process word" as a hiding stone. My holiday was totally spoiled because of vodafone.

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Address: Bangalore, Karnataka

Hi, I was using a vodafone connection with the no [protected] for last 2 and half years. I lost the sim and phone in the month of June 2014 while travelling in Hyderabad. I requested Vodafone stores in Cunningham Road, Bangalore to deactivate the number in the month of June and they said they are helpless as the number is from Kerala. I contacted Vodafone Customer care number and requested for a deactivation and cancelation of the number. After that I received a bill for 1900 with 0 usage and was deducted from my account. I contacted the Vodafone care again and they said it will not happen again. After that everymonth I am getting vodafone bill and my alternate number which was given when i took the connection is getting continuous calls for bill payment. When ever I am clling the customer care for solving this issue, they will transfer the call to somebody who never pick up the call. Please help

Dec 19, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2014

Vodafone India Customer Care's response Hello Rakesh,

We called 9****4***3 at 1:18 PM but the same was switched off hence request you to specify the best time when we can speak to you.

Regards,
Vodafone India.

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R

Rakeshic123

from Delhi, Delhi

Oct 17, 2014

Welcome to Vodafone Chat !Thank you for your patience, a Vodafone Service Desk Agent is now available.{Rakesh}hi{Aarav}Good Afternoon! I am Aarav. How may I help you? {Rakesh}I have called the vodafone customer care of kerla at 12.00pm{Aarav}okay Sir.{Rakesh}somebody heard my complaint and said she is transfering the call to the specific segment head and i am still on hold for the last 25min{Aarav}Sorry for the inconvenience caused to you. {Aarav}I can definitely help you with that{Aarav}Are you inquiring for the same number: [protected]? {Rakesh}I was using a vodafone connection no [protected]{Rakesh}Requested to cancel the connection in the month of June{Aarav}Okay Sir.{Rakesh}paid 1914 for 0 usage{Aarav}Sorry for the inconvenience caused to you. {Aarav}Shall I take a request to deactivate the number?{Rakesh}I have send the request to cancel from june onwards{Aarav}Yes Sir.{Rakesh}I am shocked to know that the number is still actine and it is gererating bill in my name{Aarav}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered with us?{Rakesh}14/05/1983{Rakesh}[protected]@gmail.com{Aarav}Thank you for the information. {Aarav}Sir, in june there was a request to suspend the number.{Rakesh}yes{Rakesh}Have you suspended?{Rakesh}I am getting bills {Aarav}No Sir.{Rakesh}Hi, I was using a vodafone connection with the no [protected] for last 2 and half years. I lost the sim and phone in the month of June 2014 while travelling in Hyderabad. I requested Vodafone stores in Cunningham Road, Bangalore to deactivate the number in the month of June and they said they are helpless as the number is from Kerala. I contacted Vodafone Customer care number and requested for a deactivation and cancelation of the number. After that I received a bill for 1900 with 0 usage and was deducted from my account. I contacted the Vodafone care again and they said it will not happen again. After that everymonth I am getting vodafone bill and my alternate number which was given when i took the connection is getting continuous calls for bill payment. When ever I am clling the customer care for solving this issue, they will transfer the call to somebody who never pick up the call. Please help{Aarav}Okay Sir.{Rakesh}What is the help you can do on this{Aarav}Sir, you want to deactivate the number right?{Rakesh}yes{Rakesh}I will not pay anything which i have not used{Aarav}Shall I raise a request for it>{Aarav}Then our team will call you.{Rakesh}call my number [protected]{Aarav}Sir, I will mention this number in the request.{Rakesh}please send a mail to con firm that you have received my complaint{Aarav}Sorry Sir?{Rakesh}Y?{Rakesh}If i contact the customer care again, they will tell that ithey dont know{Aarav}Sir, that is what I am saying, I can raise a request for deactivation.{Aarav}Please confirm if you are online? {Rakesh}the person i have contacted in june to cancel the connection also told the same thing{Rakesh}you are saying it is still cont deactivated?{Aarav}Sir, this time your number will be surely deactivated.{Rakesh}please do that{Rakesh}how will i know tat?{Aarav}Okay Sir

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Address: Mumbai City, Maharashtra

I have 4 corporate numbers with Vodafone. Every month, they charge some X amount for some service they offer, which neither I have been intimated of or I have been using it for years and suddenly it gets chargeable. Its the same process every month, I gave to mail the corporate assist at Vodafone, they apologies and reverse my money. Is it the only thing in life remaining for me to sit and complain every month? Its period now!! They suck big time

Dec 3, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2014

Vodafone India Customer Care's response Hi chints247,

Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1wj789o

Regards,
Vodafone India

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Address: Gurgaon, Haryana

Dear Concern, I am writing to bring to your kind notice that my old, and once trusted, Telephone service provider VODAFONE has inflated my bills with fabricated calls. (Vodafone No. :[protected]. I have requested the company to answer 3 following questions four times on 18th, 21st 27th September and 3rd October, for which I am still to hear from them: 1.. How you guys managed to show 4 calls made from my phone on 24th August----...

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Address: Kolkata, West Bengal

Dear sir, I beg to state that i never access internet from my mobile .Also i have deactivated VMC from my mobile.Still vodaphone is deducting charges as "session charge" continuously from my balance. I therefore, appeal to you to look into the matter and arrange Immediate refund. I do hereby also complain that vodaphone has caused me mental agony, financial losses and therefore, claim adequate compensation. Details: Phone Number: [protected] Name: Soma Patra Add: 29/A, Barwaritala Road, Kolkata -700010

Aug 14, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

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Address: Chennai, Tamil Nadu

My Mobile Number [protected]- Vodafone Napolean Kagoo I have been using Vodafone for 3 years . I have a issue regarding Customer care IVR access . Oct 4 I had a issue regarding bonus pack. I called customer care . Since then my IVR access blocked for my number. I couldn't access customer people from my number . I used land line number to get access to customer people twice. To release the block. But response was poor . I wrote email regarding this on Oct 15 th with docket number [protected] and[protected] . I got a call from Vodafone on Oct 16th . They said if you call more than three times to 111 your number will be blocked . After telephonic conversation IVR block was released . I was able to get access to customer people. I want to know why Vodafone blocking the access to Customer care people for 12 days after raising a issue. Other carriers won't block the access for IVR after raising a issue. Why Vodafone people afraid to speak to Customer after raising a issue . They claim that they provide best service in Vodafone through IVR when ever I call 111 . Better speak up and don't hide from the Customer after a issue. Kindly take action regarding it Napolean Kagoo [protected]

Aug 14, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

Today morning I have received one fake call who hack my sbi account and made payment to vodafone bill desk amounted to Rs. 1200/- via transaction id[protected] from Mobile no. [protected]. lease look into the matter and refund my amount.

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Address: Nagpur, Maharashtra

I have two vodafone Postpaid number: 1. [protected] 2. [protected] Since i have been transferred from delhi to Maharashtra. I want to close these number. I have visited the vodafone store here, but they are unable to do Please process it.

Dec 5, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2014

Vodafone India Customer Care's response Hello Neelesh,

We called 8****6***3 and 8****6***0 at 5:25 PM but the same was switched off hence we'll call you back in a short while.

Regards,
Vodafone India.

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Address: Kolkata, West Bengal

Sir, myself sohail my Vodafone number is [protected], on 15.10.14 i got an offer by dialing *121# that i will get 100mb 2g data in rs 21 valid for 4 days, so i Recharged my number but actually i got 3days validity. To resolve my Query i dialed the customer care, a person named saikat answered the Call, his behavior was too rude, he failed to resolve my query so i Asked him to transfer this call to his seniors, but he declined to Transfer also disconnected my call, after that i tried to contact with Nodal officer also appellate officer, but they also not responded my Calls and sms! This is a great fraud by vodafone, i am just shock by Your service. I have enough proof to show that i was offered 4 days Validity.I am just stunned in name of nodal officer, Appellate officer they are just joking their subscribers, there is no Way to complain against their employees, against their service.I Would request to trai authority please take some steps against this Frauds, also against their customer service, as they are joing in the Name of customer service, and the contact number they provided in there Website just for show. Thanking you, sohail saif mob: [protected] beldanga uttarpara p.O. Beldanga, 742133 dist-murshidabad, wb, india

Aug 14, 2020

Complaint marked as Resolved

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Address: Mumbai City, Maharashtra

i am having 4 vodafon cell numbers [protected]/811/850/0079...since last 15-20 days i am finding network problem at my bill address...like voice craking / vioce not able to hear / massage on cell (NO SERVICE)...internet connection always show waiting for connection...i stayed in juhu scheme n s rd no . 3, juhu scheme, near cooper hospital/baidas hall.. even ur free toll no. 198 seems to be not working...when i dialled 198, there was no response .. deepak modi [protected]

Dec 5, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2014

Vodafone India Customer Care's response Hello deepak624,

We'll call you back in a short while & request you to answer our call for further assistance.

Regards,
Vodafone India.

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Address: Hassan, Karnataka

Dear Concerned, Self is working with HDFC Bank as Manager in Arsikere, Karnataka. I have recently been transferred to this location from Kerala and am using a roaming connection, which is costing a mammoth amount from my wallet. I took two post paid connections from Vodafone, and was promised that the same will be activated in 2 days. Still the same is not activated and there is no acceptable and satisfactory reply from the vodafone service executives. The numbers which I have taken is 1. For net connection (Net sector) :- [protected] 2. For phone calls :- [protected] Kindly do interfere to settle the issue in an amicable manner. Regards, Vibin Varghese Kurakar

Dec 13, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2014

Vodafone India Customer Care's response Hello vibin.kurakar,

Please provide us an alternate contact number to connect with you since we were not able to reach you when we called 9****0***4 & 9****7***2 is inactive. http://bit.ly/1tyOk95

Regards,
Vodafone India.

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Address: Pune, Maharashtra

Dear Sir/Ma'am, We have taken a group plan from sales representative of VODAFONE Dealer. first of all one or two number of our group were not getting transferred to Vodafone. This took almost 2-3 months and sales executive was hardly picking up our office numbers. We had to catch him by calling from unknow mobile no's, in this 2-3 months period we were patient. Recently one of our number is not working in our group it is used for i-pad. For this we are continously trying to get-in touch with the representative but he is never responding at all. We are very much frustrated in contacting this useless fellow. Mr. Sachin [protected] I request higher authority to please look into at the earliest and resolve the issue. we are very much busy in our daily routine to find time to go to Vodafone office. Pls help..

Jan 15, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Oct 16, 2014

Updated by shrinivas_pillay My Phone number is [protected] / [protected]..
Please help me with my complaint
Shrinivas

Verified Support

Oct 16, 2014

Vodafone India Customer Care's response Hi shrinivas_pillay,

We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link.
http://bit.ly/1u8OaiX

Regards
Vodafone India

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Address: New Delhi, Delhi

I am contacting Vodafone again for the same issue and it's really getting frustrated now as on my latest bill, Vodafone has charged me again Rs 99 and this time the description says deals_mydala_99. I have no idea what this is for. It was charged on my account on 15 September 2014 at 2.32 am. I don't use my phone during that time so I don't know how these guys can charge me for something that I have not even used. I am happy to pay for the charges but Vodafone needs to provide me valid details about this charge because just by putting the item on the bill doesn't mean that it is correct. I need proper validation for this charge. My second complaint is about the kind of customer support representatives that are working for Vodafone. I had to call twice on Sunday (12-Oct-2014) and wasted more than an hour time trying to make a point to them. I spoke to a guy named Surinder and he put me back into the queue when I asked him to transfer the call to his senior as he wasn't able to provide me valid justification for this charge. Then I spoke to a girl named Gagandeep who transferred the call to her supervisor as per my request. Then I spoke to the supervisor named Manoj Kumar who kept on repeating the same thing over n over that the charges are correct and I have to pay. Is this how you treat your customers?? I am so disappointed by witnessing such pathetic customer support. You can check my records, as I always pay Vodafone on time and there have been no disputed charges in the past (it started last month when they charged me Rs 99 for something similar listed as NDTV). I believe that as a Vodafone customer I hold the right to know and dispute a charge which I believe is incorrect. Looking forward to a prompt response regarding this matter as it is becoming a pain for me to call these guys up every time I get my bill. Really disappointed by Vodafone and their customer service representatives.

Dec 12, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2014

Vodafone India Customer Care's response Hi

Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1yGHBet

Regards
Vodafone India

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G

gskalsi

Oct 15, 2014

I am sure there are other guys who are facing this issue too. Come on Vodafone, you can't just extortionate money from your customers like that. Pathetic!!

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G

gskalsi

Oct 16, 2014

Hi,

Thanks for the quick response. Just wanted to let you guys know that received the following email from the Vodafone team about the charges:

Dear Sir/Madam,

Thank you for your e-mail dated 12/10/2014 regarding the services for your Vodafone mobile number [protected].

We would like to confirm you that we have forwarded your request for the reversal towards the charges of Rs.111.23 as a service gesture on your Vodafone mobile number to our specialized Vodafone care team.

Your service request number is [protected]

We assure you that the same has been adjusted and will also reflect in your forthcoming Vodafone bill dated 03/11/2014 on 1st page under the adjustment header.

In case you need further assistance, please do call or e-mail us. We’ll do our best to help you.

Happy to help

Priyanka Chavan
Corporate care

Contact numbers
Vodafone Care: 111 or +91-[protected]
Fax number [protected].

Hence, I am hoping that this matter will be resolved. Thanks!

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Address: North West Delhi, Delhi

To whomever it may concern With respect I recharged for the 49 rs night 1gb pack through the vodafone website, but instead of getting the data i got 500 message pack WTF! And i am sure i correctly chose the night data pack and pressed buy now After some time i called 198 customer care to check with them At that time they told me that we cant recharge for the night 1gb pack throught easy recharge or online So my problem is why is there an option for recharging the pack through their website if we cant do that... THIS IS JUST PURE CHEATING AND MISGUIDANCE

Jan 15, 2017

Complaint marked as Resolved

Verified Support

Oct 16, 2014

Vodafone India Customer Care's response Hi Manvinder Chhikara,

We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link.
http://bit.ly/1u8Nz0P

Regards
Vodafone India

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Manvinder Chhikara

Oct 20, 2014

i already sent a mail to your website but they just keep responding with stupid replies...

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Address: Chennai, Tamil Nadu

Hello sir, My Vodafone number is [protected].The main balance rs.30 was deducted on[protected].Then I called to customer care and asked the details.They said you activated something at 7.25Am on[protected].But I said at the time my phone is in rest condition. They also satisfied with this problem and your money will refund in next 4 hours.I asked three times with customer care for next two days and all said money will refund in next 4 hours.But till now I didn't get my money. So please help me sir, to get my money.

Aug 14, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

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Dear sir My mobile number [protected] my name ankush khanda district sikar rajasthan sir mere is prepaid number per bina koi information ke 6 October ko 49 rupees 13 October ko 49 rupees and 99 rupees cut kiya aur ab vo kah rahe h ki aapne download kiya h magar maine eisa kuch download hi nahi kiya agar aap 24 hour pe call karte to aapko refund mil jata plz sir sold out my problem

Vodafone India customer support has been notified about the posted complaint.

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Ankush Khanda

from Mumbai, Maharashtra

Oct 15, 2014

Plz solve the problem immediately

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Address: New Delhi, Delhi

I have been following up with vodafone delhi nodal & appellate authority since 10 days regarding the refund of a failed transaction. Every time I am given a new query number but no solution. I even provided them with my bank statement informing them that money has been deducted from my account. But they are not refunding my money. They are just giving me scripted answers. Heights of irresponsibility happened today when appellate authority mailed me & addressed me as some Mr Mahajan with mobile number [protected]. It seems they are not even aware of the query I raised 8 days back. The latest service request number I got is[protected]. Before this, the request number was[protected]. I want my money back from Vodafone. They just cannot get away with this thing.

Dec 15, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2014

Vodafone India Customer Care's response Hi

Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/1u8N9r2

Regards
Vodafone India

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Address: Lucknow, Uttar Pradesh

To shoot action call me recharge Rs. 2000 immediately [protected], [protected] spock to vodafone blank call me at this my number [protected] Rama Vill- Bhairadeha Post - Majuhha Buzerg Police Station - Chhapiya Dist. - Gonda UP - 271305 Mobile : [protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: Mumbai City, Maharashtra

Hello Authorities, My name is Gauri, am using Vodafone number for few years now. I am experiencing a problem with poor customer service by Vodafone agents over the phone. Inefficient staff (probably at cheaper cost) is certainly not able to help me. Probably 'CUSTOMER' / 'CALLER' is a pain in the wrong place for them.. This is to a level where one of the agents (female) told me "1st thing of all you have come to a wrong team and you are requesting for a plan that you are not eligible for. If you still want it, go to the store". Not just that but Vodafone back office agents also make fake records that they tried contacting customers but could not reach / customer busy. This is the kind of service you provide to me. Now my real and more important issue: Currently I am on Vodafone DV600 plan + Internet plan + caller tune. My average bill (along with taxes) is approx Rs.1300 My usage per month is approximately 1000 minutes. My data consumption is approximately 500MB. Therefore I wish to reduce my bill plan as per usage. Vodafone Red 499 is suitable according to the calculation.This plan gives benefit of 1000 minutes with data. This matches with my kkikind o[censored]sage. I had placed req for it on 6th Sept and I was called by an agent to inform I am 'not eligible' for it. When I called back and escalated to a Supervisor the request was taken again. I was told that new plan will change with effect from 1st Oct as per bill cycle. Again plan did not change. Hence I called back; this time I was told that it will change from 14th Oct but again fake commitment. Today when I called back, I was told I am not eligible for Vodafone Red 499. They (3 agents and one supervisor) told me that I can only take Vodafone Red 1500 plan. Dear Sir, I don't have 200 minutes to waste on the phone everyday because this plan gives me 6000 minutes. I do not need 6000 minutes a month. I neither earn so much that i can ignore this and continue to pay extra money. I wish to cut down on my expenses and thus have decided to change plan to Vodafone 499. Please help me to get my bill plan changed. Regards, Gauri Lilani

Vodafone India Complaints & Reviews

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Vodafone India reviews & complaints page 978

Sim charged to other Customer and deactivate the current sim

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Connection suspended with out prior notice and confirmation

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Bill For a Canceled Phone Number

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The worst network provider ever!! Fraud, Cheaters

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Fake bills

unnecessary charge deduction

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Blocking IVR access after raising a issue in Customer Care 111

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fraud call received

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connection closure.

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complain against vodafone fraud and there service

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network problem since 15-20 days

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Vodafone number not getting activated after 15 odd days

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Post-paid number not getting activated, sales guy not responding at all

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Fraudulent Charges on Bill

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Cheating and misguidance of service (online)

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Unnecessary deduction of main balance

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balance cut without information

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Refund not initiated even after 15 days

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Vodafone 9792113972,9792033569 To shoot action

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bill plan change request and very very poor customer service

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