Vodafone India Complaints & Reviews

In my sep-oct bill cycle vodafone india has fraudulently charged me approx rs. 6000 for international roaming when

1. I was on a flight
2. I did not have international roaming activated

They have since in emails provided me with 2-3 different time slots for which the charges have taken place and refuse to answer question in a straight forward manner. As such i'm contesting the same.

51717, vodafone doesnt take complain regarding this number. Also they regularly charge customers for this @ rs.14/- per minute. This can appear in your bill unknowningly whenever vodafone feels they are short of profit. If a customer says they had not dialled the number, it doesnt matter to vodafone.

Then why cant the said number be blocked by vodafone, if they feels customer is not right? Rs.588/- + taxes gone.

Hi, i m kingshuk nag. My mobile no. Is [protected]. On 03/11/2017 a caller tune was activated in my ignorance.

I did not want to activate any caller tune. But a caller tune is activated anyhow & deduct rs. 30/- from my talktime balance.

I want to deactivate the caller tune which is activated without my knowledge.
Refund rs. 30/- for this activation to my phone.

Please take necessary action.

Sanjoy khatua
12:00 pm (15 minutes ago)

To appellate. Delhi, divakar. Manoha., corpcare. Chenn., sivakumar. Subb., vodafonecare. M., naveen. Chopra, thomas. Reisten, mum, rosemary. Martin, trai, mcitoffice, vinod. Sawhny, myservices, corporatecare, reliance, info, cp, cpgrams-darpg, advmn, nodal. Kol, vodafonecare. K., nodal. Delhi, appellate. Kol, nodal. Mum, gurdeep. Singh
Dear grievance team,

This is inform you to that yesterday i've visited green park vodafone store for port in my number [protected] reliance (Premium) to vodafone and token no. 322 at 5:00 pm. After log time your executive maybe miss. Neha she took my new postpaid request but i've 100 times said 'i don't want to postpaid my number' also she said 'sir only you can your number port in to pre to post & its showing to mail came from vodafone india (Marketing team). This is happening in all the stores, fooling the customers by saying we can't get pre-paid connection for porting option. This is all to just achieve their incentives and targets. She did not understand my concern why i don't know???

Today i've called your customer care many times from [protected] call taken miss. Smiriti, puja, mr. Avishekh (Sales department from postpaid) & t. L miss. Nidhi she did not take any responsibility and forcefully call disconnected but after 1 hrs over no one call my number for resolved this matter what the hell man??? Even many times called your appellate desk from [protected] call disconnected from appellate desk miss. Charu.

R you joking with me???

I would like to file my extreme dissatisfaction with ​vodafone customer service.

Your response really don't make any sense to my earlier email. I asked to your manager to reply me as an evidence of highest point escalation. But still you don't bother to any words what i say here. I'm sill unable to received any positive response from your customer service representative and mailing team. Why the hell you neglect to consider any of my emails.​

Such is the pathetic situation
​
Who is going to pay for the faulty service???

It's a totally miss managed service that vodafone is giving services also totally unsatisfied with the service. I should say these organizations are charging money in regular basis for not giving any facility, they are not cooperative. They charges for every damn thing and they are cheating the employees, organizations because they don"t think about customer and they are only worried about their quarterly profit.

Where is the proof that my case has been escalated. I am really struggling hard to write up decent words in my email. Because i just see that you guys continuously don't give any damn to my request. And from the very beginning i am telling you that you guys are pathetic and ​​ highly unprofessional​ ​vodafone india marketing team​. I am trying to find my way to complain you in public forum​ nothing more else.​

Reliance:

I am a consumer of reliance communication since 2011 (Blue category)
I would like to kindly draw your attention towards reliance 4g network.
Hope i will get fastest response from you. I have many issues with my reliance number.. I had sent already mail for same issued but i am not getting any response from reliance team.. Which is very painful for me to handle its almost over 1 month. I hope u will try to resolve my problem.
Ii don`t know further for how many days i am would be suffering.. I need some one whom i can discuss and escalate asap..

Trai:

Only 1% customer satisfaction emerging a big question against trai portal & of-course you too.. How can i believe that if i register a complaint here then it will get resolved. You guys says the complaint character used less than 350 hence redirecting how try an understanding the importance of the complaint & the essence of it. I think trai is on name & nothing else.. I am using 4g phone, when i had change my location still poorest service getting from operator in my location... No work done. All you are hopeless
I requested a lot to them but they do nothing. We wrote several mails to them but fruitless.
Some useless spot boys are there setting of reliance mailing team who was no responsibility of valuable customer also maybe deleted mail from there mail box.
I got totally exhausted of this network. So please do something against them.
If trai has any regulations towards me and other citizens like me, i request trai to take immediate action and give us relief as per our need. Else i will sue all involved in this matter and keep all under seizure till i get justice.
Please take some urgent action and if you want to know any thing from my side please feel free to contact me below mention given number asap.

What i am looking for against my complaint

1. The outgoing and incoming services should be activated on my mobile in prepaid with password protected before expiry (14th november) with incoming and outgoing services.
2. The network problem should be resolved as soon as possible or i should be given a deadline for resolving the same.​

Kindly do needful immediately and as soon as possible and take action nothing more else also will be should give best services of valuable customer.

Regard’s
Sanjoy khatua

[protected]
[protected]

Hello,

I am using phone no [protected] from 2012.
Initially it was with airtel where i was facing severe issue of incomming calls. I made several complaints for resolution but they could not. Finally i ported to vodafone thinking that problem will be solved but it is partially resolved.

Incomming calls from airtel network are not comming.

Incomming calls from other networks are working fine.

I am complaining vodafone since last one month but till date no solution.
My complaint numbers are "request number is [protected]", [protected]., [protected], [protected].

I am sending reminders on email to vodafonecare. [protected]@vodafone.com, vodafonecare. [protected]@vodafone.com

My no. Is [protected] I am lost my no. Before 25 days but still not get my no. I visited in Vodafone store 2 times and give me sim before 2 days but still it not working . I am compain In care customer they also said u again visited in Vodafone store . This is not fair
Pareshan kar ke rakh diya Hai yrrrrr.

Hi sir, madam,
On wed evening - 15th nov i took 2 4g sim cards for myself and my wife and after that issue started, i am using this vodafone from many years never got any issue related to network, but now am facing network issue/internet issue 24*7 on any location, am getting all the time weak connection, no service, i only carry one number and its so frustrating as i need to attend and make important calls every single day. On friday eve i visited the vodafone store and registered my complaint but i didn't receive any message or any phone call to resolve this issue, please provide the immediatesolution, i guess i did big mistake by upgrading to 4g sim.

I have already raised a ownership transfer request for my mobile number which is on my father's name. I want it to transferred to my name. I visited sangli, mh vodafone store for help, they raised the request, but, i am not sure if the ownership was transfeered or not as when i tried to activate the new sim they gave to me, it took all my father's details as valid details. I have already submitted my aadhar, father's aadhar and one photo of mine. Please help.

I have already complaint regarding the international roaming charges levy on my vodafone number [protected]. I have been following up with u ppl for past 3 months nd m really sick n tired with this now. Last email i have done on 31st oct to ur nodal officer however till date there is no revert on my mail. Request number given in email by one o[censored]r executive mr. Sajjad for the reversal of the international roaming charges as service gesture is[protected]. Kindly check my mail n revert asap coz m really tired doing follow up wid u ppl

I had been using vodafone postpaid connection for more than a year. Then i wanted to drop the connection and i asked them to discontinue the service. They said they would initiate the process.
What happened next?
They send a bill for the next month. I didn't use the service but they sent a bill. They sent another bill on the next month again. Then they started calling and saying that i had to pay the bill amount and threatening me. I simply denied to pay but they said once you pay the bill for the last time, we will discontinue it otherwise we will send you legal notice to your local address.

I had to pay unfortunately. Then on the very next month they sent bill, i didn't pay. Again they said the same story, if i don't pay they will send me legal notice.

I am really frustrated and scared now, i don't know what to do. I have never seen such poor service provider. Please help me out and take necessary actions.

Here network problem occurs incessantly plz fix it and you are giving a least speed on internet i have a pack done on my no. Of 347 rs and you're not giving a satisfactory speed quality llease fix your network problem it shows again and again the same thing emergency calls only hope you'll look into it and solve it as soon as possible thanks get a good speed of internet

Sir, i am from goa, borim village (Area - shirshirem) pincode 403401 requesting you to kindly look into the matter of network coverage in the area specified above. Majority of people here use vodafone sim card. We dont get proper network to call someone in the case of emergency. We need to walk on the road to search for network. I request yourself to look into this matter as urgent as possible.

Hi team,

I have recharged my vodafone prepaid number [protected] for rs.349 (Unlimited local+std), even though rs.26 had been deducted on same day from my balance so when i asked for justification vodafone store guy told me that you have made a call to axis bank[protected] which is chargeable hence i asked to saw me the policy or t&c but they (Chandanagar hyderabad vodafone store) refuse to saw me and behave like i did a criminal activity for asking him justification.

And the weird thing is now i am unable to call vodafone cc (Since last 5 days) through ivr from this number and i was totally shocked after seeing the reason from vodafone store ("you made a multiple call to cc hence they temporarily blocked your number to speak with cc").

I am really disappoint with cc behavior and service and honestly speaking i don't want to continue with this cheater company.

I would request you to please saw me the policy on which basis you had deducted my amount.

Regards,
Bhavesh
+91 [protected]

I am prashant kumar. I work in hyderabad. Yesterday 04-11-17 was on travel from hyderabad to lucknow. On my way i lost my phone with vodaphone prepaid sim card with mobile number [protected].
I will return to hyderabad on 14-11-17. I want to block that sim for time being. After i will reach hyderabad. I will go to vodafone store and request for new sim card with same number and also file an fir if needed. So block the sim card with that number.
Thanks
Prashant kumar

Sir, very bad experience, hate of vodafone, maine 460 ka bhul se recharge kiya.. Jabki muje 459 ka karna tha... To muje 386 rupey mile.. Maine compny me phone lagaya ki kripya iska koi solution lao.. Magar unhone meri koi madad nai ki.. Aur mere me pahle ka balance pada tha.. To total 465 rupey total mere me balance tha.. Fir kuch use kiya.. Aur 460 bacha... But jab maine aaj ek aapp par se 459 ka pack karvaaya to wo 460 rupay mese sirf 1 rupya bacha.. To app par 459 diye wo alg.. Aur andar 459 kaat liye wo alg.. Esa kyo...???

I recharged for data from the vodafone website but the offer as mentioned in the website has not been credited to my number. I recharged for rs.392 only because the website showed it as an offer applicable to my number with 84days 1gb per day. But once i recharged my main account has got credited not data. First time i called customer care i was told it was mistake from theor end n to wait for 24hrs before it got corrected. I called back after 24hrs and they say this offer is not applicable n tell me to recharge with other plan. Why do you give false information and loot your customers? Either you correct this or refund my money.

My connection [protected] and the sim was surrendered at vodafone store dunlop on12.08.2017 (Docket no sr#[protected] and the connection was suspended on 17.08.2017. Now the telecallers from vodafone are continuously harassing me that my bill for last 2 months is due. Now today it became a question of my prestige when one person came to my house to collect the outstanding bill. I immediately rushed to the vodafone store and to my dismay found out the connection has been restarted on 31.08.2017 under docket no sk#[protected]. Now when i questioned the customer care on whose instruction this connection was restarted they told me on the basis of telephonic instruction. When i asked please tell the telephonic number from which i made a call to restart my connection they cut a sorry figure. The sim is with vodafone the connection has been surrendered and all outstanding bill up to 12.08.2017 has been paid then on what ground they are demanding money from and harassing me. I demand an apology and compensation of rs10lacs otherwise legal action will be taken.

As per a mail on my mail id I recharged 399 ruppess on my Vodafone no [protected].on 21st oct..but does not get any balance.lodged a complaint.. complaint no is [protected]..but customer care is not take my call..pl take necessary action as soon as possible..

My number is [protected] and i am working in it so i receive calls from us numbers but after receiving the call my balance is deducted without any reason and sometimes it deducts balance even though i did not make any calls. Many times within calls some alsh message comes with bomb tickling sound and the call is blocked and thus dropped without any reason.

I have to throw the prepaid sim if this type of issues and balance deduction takes place without any reason as i am not in roaming area still for any incoming calls, money is deducted. This issues are increasing very much and now i cannot ignore.

Please look into the issue and i will wait for few days but after that i will just change to different operator.

Vodafone has a good network but these issues are playing a huge negative roles. Do not repeat it as it will hamper your brand name only.

Hi sir/madam,

I call vodafone customer care and ask information about adhaarcard link with my vodafone number because my finger print is not accept in bio-metric authentication and need other way to authenticate bio-metric i called vodafone customer executive and got suggestion about ratina acceptence is also available as bio-metric authentication at vodafone store. I got generate message in my vodafone number about address near kharghar locaction from vodafone care. I gone on that location and found there is no such kind of facility due to that i bested my time and money. I again call customer care and one (She) customer executive answer me when i describe about detail, she suddenly disconnected my call, which was very embarrassing to me.
So please provide retina authentication also because lot of people is not able to link adhaar card number with vodafone number because biometric authentication is not working properly.

Please see my details.
Name:-pramod kumar pandey
Mobile no:-[protected]

Thanks and regards,
Pramod pandey