Vodafone India Complaints & Reviews

Call doesn't get connected.
When another cellular network contacts my number, inspite of having full network the call doesn't get connected.
Faced this problem several times which caused deep inconvenience to me and the other party. Also resulted i loss of monetary gains.
1. Missed company transport to work resulted in disciplinary action against me
2. Client call didn't get through resulting loss to me and company

Who is going to compensate me on the losses i endured due to incompetency of the vodafone cellular network provider?

Mere number ka call Anwar ho gaya hai main customer care SEBI complaint Kiya Uske behad main Sim replace Kiya Tupperware Sim ka Anwar call nahi Aata hi 3 main ho gaya hai outgoing nahi ho raha hai incoming chalu hai problem solved Ki Aaja mera number[protected] hi customer name Vikash Kumar hi main number ka Aadhar link b Kiya Hai Aadhaar number hai[protected]

Changed sim from 3g to 4g few hours ago and also linked the aghast card to sim card later changed the sim and tried to use the phone received calls and could make calls but cannot send or receive sms called the customer care and spoke he asked to change the message center number so Changed the message center no as well to [protected] switched off the cell but yet no change

It's very unfortunate that i am facing problem of address verification of my number.I have been face this issued for last one month.I visited four time vodafone gallery located at 'Profit Centre, 400067, Mahavir Nagar, Kandiwali West' but no body is caring about my issue.They deactivated my number 4 times and same number of time i visited gallery.The staff named 'Alok verma' every time said me because of address verification failed your number deactived.I dont know what way you verify the address .I gave my office address and specially told them to call on my alternate and ported number while visited but i dont get call from their end and and of time they deactive my number.

I really got frustrate of your such service.I got verification date ie on 11th dec and i already told my office security to inform me if any vodafone staff comes.I waited entire day but no body comes and even no any call gets.At eod i got a call([protected]) from vodafon that, staff had visited at your address but you were not there, such statement was really beyond of lie for me.After being waited entire day at my office they are saying i was not at my office.

I request to you please take issue as serious issue.I dont want to visit vodafon store any more.It is first but disaster experience with vodafon.

Dear Sir,
i have closed my Vodafone no-[protected] because I have not used this SIM since last 3 months due to lost of sim and I have already inform to your customer service executive. he also gave assurance to stop SIM, but the SIM has not stopped yet and the bill is continuing.
my second number[protected] has been closed due to this.

My registered email id is [protected]@gmail.com

Hello sir,
I recharged my vodafone number using the following site-
https://shop.vodafone.in/shop/prepaid/easy-online-recharge.jsp
Recharge was of free call+data for 28 days pack for 349 indian rupees on 4th january, 2018 via internet banking services. My account balance got deducted for the same but i didn't get any plans activated on my mobile.

The same issue happened in my previous recharge of same package on 5th december, 2017 after which i contacted the customer service. They said that it wasn't updated in their system and i will get my refund, even though the previous recharges on myvodafone app showed the recharge of 348 indian rupees. I had to recharge it again.
I still haven't received the refund in my account and the same thing happened again.
I request you for the refund of balance i did not get.

Mob no.[protected]
Bill generated 1 oct 17 rs 692.33 (Bill period 01.09.17-30.09.17
We discussed 1 sep 17 & paid settlement amt rs.400
Ag ref no. Date narration chq./ref. No.
01/09/17 jhdf[protected]/billdkvodafonempesa [protected]
But diff amt base amt 292+44 gst =336 total
Do not settled till time look in the matter top priority continue this amt carrie forward do not resolved this issue can confusion create & my phone are continuous disconnected due o/s till
Allready mail corporate id
3 times visit nearest gallery
More executive discuss this issue
Plz resolved this issue

Plz revert feedback me on call my alternate no [protected]

My number is [protected]
My internet is not working from last 2weeks but call is working.I am using plan of Rs198 unlimited call + 1gb internet per day but internet is not working please help me as soon as possible.I also tried your Vodafone help line number but they can't help me so please help me and I have lot of office work which can't be complete without internet so please help me fast
Thanks in anticipation...

During my recent international visit to japan, i requested vodafone india to activate iroamfree pack where i had to pay activation charges of rs 149 (Approx) and after that only if i do anyone of the following 4 activities i was supposed to incur the charges of 500 rs for that day:
1. Make a call
2. Receive a call
3. Send a message
4. Use internet data
During my stay in japan i did not use any of these services and i was only using the wi-fi for my day to day activities. I would like to repeat here that not even once i enabled vodafone internet service neither made/received any call nor i sent a sms and i have not used even 0.1kb of data still vodafone has charged me a whooping rs7107.14 by claiming that i have been using their internet services for 11 days during my international stay.

Now with respect to this i have attached a screenshot for reference that supports what i say. I can send the itemized bill copy for reference.
I have been a loyal customer to vodafone for 10 years now i dont expect such kind of fraudulent behavior from them.

I have a relative of mine who is getting fake calls from [protected]. When i dial to this number from my number he does not lift the phone. He is talking abusive speech over phone. Can you please give me the user location data, from where he is calling especially with the date range of one week back.

Any information like his aadhar card data, or name, or address where sim card is taken, or what is the last mobile tower near...

Dear sir/mam,

Go through the trailing mail of last three months, vodafone is harassing the customer in this way, if it is the business ethics of the vodafone, want to earn money in the name of value added services. Customer is crying since last three months writing mails and mails but they are dumb.
Please resolve this without any further communication.

A s bhati

—
From: vodafonecare. [protected]@vodafone.com
Sent: saturday, december 30, 2017 6:24 pm
To: [protected]@hotmail.com
Subject: re: (Duplicate)[important]: your vodafone e-bill for mobile:93xxxxxx18 (Account no:[protected] for the month of november'2017

Hello sir/madam,

Thank you for contacting us. My name is toshiba and i wish to update you on the status of your concern raised about value added service charges on your vodafone number [protected].

I sincerely regret the inconvenience caused to you.

I would like to inform you that i have checked your vodafone bill from 28.11.17 to 27.12.17 and found that rs.1267 for value added services.

Further, as per our records reversal of rs.1304 on 02.12.2017 and rs.409.46 on 02.12.2017 has already been credited for value added service charges. Hence, we are unable to reverse the charges and regret for the same.

Please be informed that the third party application/websites are not governed/controlled by vodafone the functionality and charging pattern of these websites is completely a matter of their respective policies/charging patterns.

There can be pop ups appearing on your screen that are not sent from vodafone and still lead to charges in the bill (Touching/clicking on them accidently or intentionally).

Such charges seem to be unreasonable to the users, however it is due to the activities done during internet surfing.
Day
We would also like to inform you that as per the process since the third party application website do not belong to vodafone, hence we are not able to intimate if a particular website is chargeable or not, however the charges reflect in your vodafone bill/balance gets deducted (Subject to your segment –prepaid/postpaid) as we are your service provider giving you internet services.

Further, if you wish to know about visited website links that you have surfed you can go through your handset browser (History option) since this is your private information cannot keep a track of this history.

Daywe would also like to inform you that as per the information above there is no option for pop up screen for credit or debit card by asking credentials (Id & password) since vodafone is not charging any amount on it’s own.

As per the process we would not able to restrict the use of any third party application in the website as they are directly linked to the internet once the website is opened on the handset pop up advertisements that are in the website (By default) appear on the screen. Hence, further request you to kindly ignore such pop ups in order to avoid any download charges in future.

Please note that any additional downloads (Like games/song/wallpapers etc.) will be charged as per the product details mentioned along with the data charges. E. G. If a wallpaper cost is mentioned as rs.10, you will be charged rs.10 along with data charges depending on the download size of the wallpaper.

The service request number for your reference is [protected].

In case you need further assistance, please do call or email us. We'll do our best to help you.

Thank you,

Toshiba chaudhary

Vodafone care

Contact numbers

For any queries call 199 (Chargeable for agent access @ 50p/3min) or +91-[protected] (Standard calling charges applicable)

For any complaints call 198 toll free helpline.
Fax number: [protected]

E-mail: vodafonecare. [protected]@vodafone.com
Website: www.vodafone.in
Power to you! For easy access to an array of services you n dial *111# from your phone and access our phone based menu
For information regarding your bill, account balance, data plan details/usage and more.
Now experience our newly launched my vodafone app.
“make the most of now with data strong network.”


On 12/29/2017 12:02 pm; from: [protected]@hotmail.com; to: vodafonecare. [protected]@vodafone.com; ;? Cc: ; subject: re: (Duplicate)[important]: your vodafone e-bill for mobile:93xxxxxx18 (Account no:[protected] for the month of november'2017;
Again i had charged 1267 rs in the name of vas, i m totally fed up with this, this is going since last three months, this is my last and final warning if you won't change i have to change the service provider. Please immediately remove the all charges in the name of vas.

—
From: vodafonecare. [protected]@vodafone.com
Sent: tuesday, december 19, 2017 1:19 pm
To: [protected]@hotmail.com
Subject: re: (Duplicate)[important]: your vodafone e-bill for mobile:93xxxxxx18 (Account no:[protected] for the month of november'2017

Hello sir/madam,

Thank you for contacting us. My name is priya and i will be assisting you today regarding the services of vodafone number [protected].

I have carefully studied your bill for number and found that the charges appearing on your bill are due to the value added service, however same has been deactivated from your account.
We value your relationship with us immensely, and as a goodwill gesture, would like to extend a waiver of rs.1713.46 to you. Hence you have excess amount of rs.114.08 as on 19-dec-2017.

However, i would like to inform you, that as per the process any adjustment reflects in your forthcoming bill hence, i regret that i would not be able to regenerate a fresh bill in the middle of the bill cycle.

At vodafone, we are constantly striving to make your experience better. I hope i was able to assist you with your concern today. If you have any further queries, please write back to us and we will be happy to assist you.

For future correspondence, you can refer to your service request number: [protected].

Thank you,
Priya singh
Vodafone care
Contact numbers
For any queries call 199 (Chargeable for agent access @ 50p/3min) or +91-[protected] (Standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +91- [protected]
E-mail: vodafonecare. [protected]@vodafone.com
Website: www.vodafone.in
Power to you! For easy access to an array of services you can dial *111# from your phone and access our phone based menu for information regarding your bill, account balance, data plan details/usage and more.
Now experience our newly launched my vodafone app.
"make the most of now with data strong network"


On 12/18/2017 11:23 am; from: [protected]@hotmail.com; to: vodafonecare. [protected]@vodafone.com; ;? Cc: ; subject: re: (Duplicate)[important]: your vodafone e-bill for mobile:93xxxxxx18 (Account no:[protected] for the month of november'2017;
See this is your network condition in ncr, if you are not able to reach then howmany calls i m missing everyday...

—
From: vodafonecare. [protected]@vodafone.com
Sent: sunday, december 17, 2017 3:36 pm
To: [protected]@hotmail.com
Subject: re: (Duplicate)[important]: your vodafone e-bill for mobile:93xxxxxx18 (Account no:[protected] for the month of november'2017

Hello sir/mam,
Thank you for contacting us. My name is shaad, and i will be assisting you today regarding the query for your mobile number [protected].
We tried reaching you on your number but unable to established contact. Hence i request you to kindly share your alternate number with preferable time to call you between 9am to 7pm.
However, i would like to explain you how the downloading and browsing charges happens: -

·while browsing when you click on an advertisement or banner then download initiates and gets charged
·while browsing if you choose to view or download pop ups and applications, charges will apply
·charges are based on the type of content that you buy. Content charges for wallpapers, games and songs vary. Also, charges are of two kinds: one-time and auto-renewed
We always recommend that you check the kind of value added service you have registered for and in case you want to deactivate the same then simply send sms “stop” to 155223 (Toll free). The said service will be deactivated within 30 minutes.
We would also like to inform you that as a subscriber you are active on vodafone internet and surfing to any open market website cannot be restricted by vodafone.
Further, we have checked and found that we do take double consent for any subscriptions which get charged weekly or monthly. Downloads that we are referring here are the event base charging and same happens once the subscriber opt for the service. Hence, as a subscriber we request you to be more careful while surfing any sites and check for the applicable charges prior to download to avoid any charging dispute later.

I hope i was able to assist you today. Should you have any additional questions, please reply to this email and i will be glad to assist you.

Your service request number is [protected].

Thank you,

Mohd shaad

Vodafone care

On 12/14/2017 11:15 am; from: [protected]@hotmail.com; to: vodafonecare. [protected]@vodafone.com; ;? Cc: ; subject: re: (Duplicate)[important]: your vodafone e-bill for mobile:93xxxxxx18 (Account no:[protected] for the month of november'2017;
Dear mr. Harsh,

If the vodafone tv is third party, and there is no such pop up for subscribing the vas and rates. Could you show me any example of that services catalogue and rates. Further for stopping such services, what you think that customers are meant for massaging to stop these services. When customer is giving you consent in writing that he doesn't want any activation of such type of vas, why you are not able to block these services since last three month.
If you have no control on the vas activation, customer have only option to move another service provider.

Hello sir/madam,

Thank you for contacting us. My name is harsh, and i will be assisting you today with your query related to vodafone number [protected].

I am apologetic about this unfortunate chain of events and stand by our commitment to rectify and reverse the unpleasantness caused by this experience.

I tried reaching you on your number however unable to establish contact with you.

With reference your mail, i would like to inform you that i have closely looked into your concern and assure you that all charges that are reflecting on your bills are accurate.

However, i would like to confirm you that we have already processed a reversal to your vodafone account against the charges levied for vas. Hence, we are unable to process reversal again.

Also, i would like to inform you that you can track your usage by vodafone app / dialling ussd *199#.
Further, i would like to inform you that i have forwarded your request for blocking the value added services on your number and as per the feedback received from our specialized vodafone care team, i assure you that the same will be blocked within 48 working hours.

I would also like to inform you that as these services are third party services, hence we are not having any contact details of contact people or revenue for the same parties, hence we regret for the same.
Further, i would like to confirm you that all value added services has been deactivated on[protected].

For future reference, i would like to explain you how the downloading and browsing charges happens: -
·while browsing when you click on an advertisement or banner then download initiates and gets charged
·while browsing if you choose to view or download pop ups and applications, charges will apply
·charges are based on the type of content that you buy. Content charges for wallpapers, games and songs vary. Also, charges are of two kinds: one-time and auto-renewed
We always recommend that you check the kind of value added service you have registered for and in case you want to deactivate the same then simply send sms “stop” to 155223 (Toll free). The said service will be deactivated within 30 minutes.
We would also like to inform you that as a subscriber you are active on vodafone internet and surfing to any open market website cannot be restricted by vodafone.
Furthermore, we have checked and found that we do take double consent for any subscriptions which get charged weekly or monthly. Downloads that we are referring here are the event base charging and same happens once the subscriber opt for the service. Hence, as a subscriber we request you to be more careful while surfing any sites and check for the applicable charges prior to download to avoid any charging dispute later.

We appreciate your patience. If you have any further queries, please write back to us and we will be happy to assist you.

For future correspondence, you can refer to your service request number:
[protected]

Thank you,
Harsh mishra

On 12/11/2017 4:23 pm; from: [protected]@hotmail.com; to: vodafonecare. [protected]@vodafone.com; ;? Cc: ; subject: re: (Duplicate)[important]: your vodafone e-bill for mobile:93xxxxxx18 (Account no:[protected] for the month of november'2017;
Dear mr. Akash,

How you can charge for the services not activated by the customer, and till date i m getting the massages of activation of services. I had made an complaint (No. 537158) in consumer forum.

Hello sir/madam,

Thank you for contacting us. My name is akash, and i will be assisting you today regarding your query on your mobile number [protected].

I have closely looked into the issue and i assure you that all charges that are reflecting under the section vas charges of rs. 1, 548 on your bill dated 28/11/2017 are as per your consumption.
We at vodafone value our relationship and as a one-time goodwill gesture, we have already reversed amount of rs.1304 on 02/11/2017. Further we are unable to extend more reversal.
The service request number for your reference is [protected].

I hope i was able to assist you with your concern. Should you have any additional questions, please reply to this email and i will be happy to assist you.
Thank you
Akash tyagi
Vodafone care

N 12/7/2017 9:07 pm; from: [protected]@hotmail.com; to: vodafonecare. [protected]@vodafone.com; ;? Cc: ; subject: re: (Duplicate)[important]: your vodafone e-bill for mobile:93xxxxxx18 (Account no:[protected] for the month of november'2017;
Dear ms. Bhanupriya,
Its not a matter of money but you are charging it unprofessionaly. The practice of business is not ethical ans harassment to the customer. After several time complaint i git yesteday two massages from vodafone center of activation two vas. Why you are activating such services without any confirmation from customer. It clearly shows thats you are looting the customers in the name of vas.
If you had not corrected my bill, i have only way to switch service proider and take this matter to social media and consumer court.
Sent from my mi phone
On "vodafonecare. [protected]@vodafone.com", 07-dec-2017 7:26 pm wrote:


Hello sir/mam,

Thank you for contacting us. My name is bhanu priya and i will be assisting you today regarding the services of your vodafone number [protected].

I have closely looked into the issue and i assure you that all charges that are reflecting under the section vas charges of rs.1, 548 on your bill dated 28/11/2017 are as per your consumption.
We at vodafone value our relationship and as a one-time goodwill gesture, we have already reversed amount of rs.1304 on 02/11/2017. Further we are unable to extend more reversal
At vodafone, we are constantly striving to make your experience better. I hope i was able to assist you with your concern today. If you have any further queries, please write back to us and we will be happy to assist you.
For future correspondence, you can refer to your service request number: [protected].
Thank you,
Bhanu priya
Vodafone care
Contact numbers

On 12/5/2017 3:35 pm; from: [protected]@hotmail.com; to: vodafonecare. [protected]@vodafone.com; ;? Cc: ; subject: re: (Duplicate)[important]: your vodafone e-bill for mobile:93xxxxxx18 (Account no:[protected] for the month of november'2017;
Dear sir,

I had never used such type of vas shown in present and last month bill. At the time of last month bill i had already submitted my objection to customer care executive and he assured me that it will not happen again future and charges reversed, but i got again sms for such type of services activated on my number and again i complaint (No.[protected] to customer care executive and she assured me that all the services are blacklisted and at last i got a bill with the vas amounting 1549 and called customer care he assured me to correct and send revised bill within next two days.
And i had recd. The bill amounting adding vas of 235 rs.
From this i understand that you are not a company to with ethical practices. Costumer is harassed in the name of vas. Every time customer waste time more than a hour to talk your representative, and the problem remains the same.
First of all i want to know what confirmation you are taking at the time of download of such value added service, please provide the details for the same. I clearly object such practice and never ever downloaded such services, and never want to down load the same.

So please correct the bill and send, i can make payment on due date.

My name is navin, i'm really frustrated with approach from vodafone.
My post paid no is [protected], due to some medical urgency not able to pay the due amount, on dated 27th dec -17 got call from representative of vodafone asked for payment for the due bill, which i paid on 27th dec-17 only but after repetitive consult from customer care serviced not restored yet.
Need help!

I bought my jio wifi module a couple of weeks after jio's wifi company released their first modules in india. The very next day, i visited the vodafone mobile office in alappuzha/alleppey and informed them that i would not be using their mobile internet services anymore since i bought jio and requested them to cut my internet data services. They promised they would do so and i left. However, the very next month, i recieved my vodafone bil lwhich showed that vodafone was still chargin me for internet usage. I or my wife visited the vodafone office and again told them that we do not need internet usage. They promised that they would cut the package i was using, and i did not see the vodafone internet data signal on my mobile tab again, but the bills continued to remain the same. I am a very busy person and continued to send my wife to the alleppey office repeatedly but to no avail. About a month back i suddenly recieved the vodafone internet signal on my tab and went to the vodafone office in alleppey again. They checked and said that my original pack is still in use. I asked them why they kept it going for a year when we repeatedly asked them to cease internet data on my bills. They had and still have no satisfactory answer. Finally, the owner or manager of the store intervened and got me a paltry refund of rs.1500/-. I believe this is cheating - pure and simple. They should refund me from the first month that i requested for the internet data to be stopped. My monthly bills over the last 1 year is averaging over 1600/- rs. When it should have been less than rs.500/-

I believe the employees were deliberatedly ignoring my request out of malice. Please take strong action against the office representatives on this matter and refund me for the huge amount that the vodafone office cheated me out of.

On what basis my phone no has been disconnected, as per the process my outgoing should have been bared rather disconnecting both incoming and outgoing connection.Till yesterday night i was able to call..then suddenly today morning this disconnected. It is really ridiculous and unethical approach from Company like VODAFONE .My mobile No- [protected]

I am an airtel customer.in the last 15- 20 days, i have been persistently receiving over 25 calls per day from multiple numbers offering me vodafone services. I am not a vodafone user and i have never been one.
These calls interrupt my other work calls and in spite of declining to accept the call, i keep receiving the calls until i accept them.
I have blocked over 10 such numbers, however i receive a call from a new number every single time. It is very surprising since i have do not disturb activated on my number.
It is a complete nuisance and invasion of my privacy as i am unaware how they have my kyc details from another telecom operator.

Please stop these calls.

This is a rather shameful move taken by vodafone..!! Vodafone is blocking smses to 1900. Whenever one tries to send 'port' to 1900, an error message is received "unable to send sms" or "message sending failed". This is being done to prevent the customers from porting out of vodafone. You will be able to send sms to all other nos but 1900...!!!

Vodofone [protected]

Even though registered for roaming, it is getting network not available and unable to send or receive any calls or sms. Before moving to canada in month of march activated internation roaming. It worked for couple of months.
From past 2 months it is not working, unable to check the balance also. Dont have any information regarding my phone number. Tried selecting networks, it says network not available or registered. Please resolve this asap.

Thanks,
Yagna.

When i got free data, they sent me an sms and when the free data ended no notification saying clearly that my free data is ended.

I got sms saying if not on pack, then you will be charged. (Which is clear that they haven't told me that my pack has ended for sure. The word if not on pack to be noted please)
I went to my vodafone app to check if i am on pack or not, the app showed me that there 4.16 gb data is still left.

The app clearly showed me that there is data left so i kept using it! Now they are charging me 499 rs because they did not send me any notification and also wrong information on the app.

They claim that my data pack ended on 14 dec 2017.
I have attached my screenshot of the app whose name shows me that date that it was taken on 17 dec 2017 which showed me that there is 4 gb left i. E. My data pack is active.

Hello,
Mr rijit halder is holding a number: [protected], which was currently requested to transfer to prepaid from a post paid connection, which was not done for the past 3months and executives calling for payment misguided and misbehaved many times and hence the payment was stopped earlier and today i finally paid 2500/-.
Now a lady named : puja sharma an excecutive from a vendor source called and harnessed and used parliamentary language inspite of the payment was done.
This behaviour was totally unacceptable and worst service that you vodafone is providing, if the collection is done from vendors then they have no right to talk nonsense with the customer.
Note that lady was saying she is from legal dept. I want to know address of that legal dept office.. I need to understand how come these telecallers getting this audacity to talk with a customer over phone rudely and disconnect the call?
Which are the vendors available in kolkata working for vodafone bill collection.
Being a customer of more than 10years this behaviour was very very disappointing from a service provider like vodafone. The lady called herself "puja sharma" and she called from "[protected]" from kolkata.
I want vodafone should be taken against her on immediate basis.

Debarati ghosh
#[protected]
An authorised contact person of mr rijit halder

I am using the services since last 10 years and never had a bad experience. On nov 30 2017 last min international travel was confirmed (Bali volcano). I had chosen online international roaming for 10 days with ir pack, after doing so recieved message international roaming is activated. The number in use is the only medium i get connected to my banking partners. On 2 dec 2017 the services stop and trying reaching you only ivr messages avalibale. My office advice to go online in my voda app to activate international roaming again on 2 dec night still nothing worked. Now appellate at delhi share genuine charges, where my services are stopped no solution provided. My trip was bad due to non service from vodafone and could not use my credit card.

Is this vodafone brand value to customer that call center calls to confirm that customer is lying and need to pay... I never ask for reversal or discount asking for service implementation of ir pack.