Vodafone India Complaints & Reviews

I use Vodafone prepaid service with mobile number [protected] and continue to face issue with the provider. On 17th April, I tried to top up with BC195 typing *121*195#, but ended up getting message that new package BC93 with 1 GB data is available and I was required to select 1 or cancel to continue with original recharge option. I was hesitant and hence timed out. I tried again by typing *121*195#, yet again I got the details about BC93, this time time I pressed 1 to chose the BC93 option. After some time, 1 GB was added and amount rs. 93 was deducted. But, soon after, amuont rs. 195 was deducted and the net pack available was around 675mb. I don't understand how come recharge of 195 got activated while I selected to chose BC 93. Further I don't understand why the net pack was just 675 mb? Either it should be 1 GB or 1.8GB or 800mb. Looks like Vodafone never ceased to swindle gullible customers money.

Sir,
I beg to state you that i subham baid having [protected] of west bengal circle, that vodafone has deducted 14 rs from my vodafone no. Which is according to me is a wrong deduction and your customer care executives are not performing as good response to me.
I request u to pls solve the problem as soon as possible.

Yours
Subham Baid
[protected]

I am vodafone user since you people launched your cellular services in india.My vodafone post paid number is[protected] which is having a 3G connection and i am having another add on number[protected]. Despite giving complaint n number of times regarding the poor signal quality in our billing address area to your customer care department and our relationship manager no body giving positive response and resolve the issue.My latest complaint number is[protected].This is fourth time i am receiving a call from your customer care by saying your are filling a complaint and it will take another 72 hours to resolve. No body to bother to visit at my billing address to rectify the problem nor from your technical department.I am really fed up from your customer services and i do not wish to continue the services with your company because my business is suffered.
This is my humble request to you people kindly resolve my complaint from immediately effect other wise i will stop using your number/services and switch over to another cellular company under number portability scheme.
Looking forward the prompt reply from your side !

Regards,
Ramnik Sharma
M[protected],[protected]
Billing Address
House No.929
Phase-7
Mohali-160062
Punjab(India)

My vodafone number is [protected]. I received a message from vfcare for glam dolls pack activation and deduction of rs.5. When i called vodafone customer care they told me that i have requested for this service during using internet connection. I have never requested for any such service. They had started it without any prior information or permission.

I had suscribed to Rs 5 2G data pack ( 20 MB). On data pack fully exhausted I received no sms from Vodafone.

Further Rs 50 was deducted as data usage charges 10.12 MB for which I receive your sms only after Rs 50 deduction.

I receive a sms at 1.05 am stating that you are left with only 1.33 MB data left . Suscribe to data pack.
No satisfactory response from Vodafone executive . 3 calls made . 1st one ignored . Second said not our fault. Third one is giving suggestion how to avoid such excess deduction in future.

Later I suscribed to Rs 14 2G pack . Which is active now. I cannot be held responsible for your system fault .late delivery of sms . I want Rs 50 Refunded at the earliest. I will pursue this matter to appropriate forums and social media further.


Mihir Ashar
[protected]

I never opted for this pack, how can you ppl deduct amount from my balance. Deactivate the pack and credit the amount. Else I need to proceed further to complain against this.
INR 35 deducted from my account.

Sridevi A S
[protected]

I am charged with wrong bill from since jan16, i am using 1299 red family plan, with in that i should get 3 gb data, 4000 mins of local/std calls and 2000 local/std sms but i am not getting any of the free usage as per plan and vodafone is charging me all usage.

Every month i need to chase the company through phone calls, mail, personal vist to vodafone store then after they use to correct the amount but again next month they charged wrong.

I think they should change the tag line form "happy to help" to "happy to fool you". Worst service i am getting from any operator.

On 9th Apr. I had lodged a complain explaining the situation that the company unduly charged data charges during the billing month of Nov. 2015 and from that the payments were held up by me with the request to revise the bill and payment shall be made thereafter. the company took no step towards resolving the issue rather disconnected the connection. From then the company is sending bills every month with late payment charges. I also requested to deactivate the connection if the complains are not attended by the company. It also went vain.

I am chetan hullur, i am using vodafone sim from last 5 years and my mobile number is [protected]. I am not getting any network and internet connection inside the home. As being in the center of city (Vijayanagar, bangalore) there is no network coverage. But i can see other brand network (Airtel, bsnl etc) are having full coverage. I have raised two complaints on this issue by calling vodafone customer care, but they didn't responded properly and they just postponing the end date of complaint. I request you to please help me to solve this problem.
Below are the two complaint number which was raised:
1).[protected]
2).[protected]

Asked for duplicate sim on the 15-april-2016(Friday) at around 6.30 pm. The vodafone store at sakinaka, mumbai provided me the sim and promised me it would get activated withing 24 hours. It did not so i went to the store on 17-april-2016(Sunday) at 3pm and found that the sim number sent (The one written behind the sim) was sent incorrectly. So again they sent a mail and promised me it would get activated in 4 hours. Its now 18-april-2016 12.14 pm and still the sim is not activated. I really don't know how many times i need to go to the store for the same. Is it really fair to expect the customer to wait for so long to activate the sim number?

The vodafone number in question is [protected]. This is really pathetic service and work done by you people.

Hi,

I had port my number from Airtel to Vodafone but at that time amount 292 was due of airtel and I have paid that amount on 2-april-2016 and emailed to vaodafone and airtel. But since last 3 days vodafone stopped my outgoing services and they are saying I didn't pay the previous mobile operator bill however I have shown them proof.

Please take strict action on such kind of customer harassment.

Please check bill payment proof -


Dear Customer,

Bill payment of Rs. 292.0 towards your airtel mobile [protected] has been processed successfully. Your transaction ID is[protected]. This amount will be credited to your mobile account within 48 hrs.

For ease of payment, you may opt for online SI (Standing Instructions) facility for auto debit of bill from your credit card account. To register for SI in three simple steps, click www.airtel.in/si

Warm Regards,

Airtel - The Smartphone Network

Thanks,
Bhanu Shukla
Mb - [protected]

Dear sir

I am using Vodafone from past 5 months and have recently recd call from retention team. And they said you will have to pay only rs 299 rental for plan and they have given assurance also for this plan. But after plan activation have interacted with customare care and visited nearest Vodafone mini store they said you will have to pay rental rs 399. Please check retention team have given false commitment

Please, look into this matter and resolve asap

Regards,
Shaikh rizwan
[protected]

I was using corporate postpaid Vodafone sim from past 2 years(Chennai).
When I shifted from Chennai to Delhi-NCR, I went to a Vodafone store in
Ghaziabad to port to local number and also convert in to prepaid, on Jan-2016. The guy there who assisted me took all the necessary document,
asked to pay an amount which was more than my unbilled amount and gave me a new sim telling that it will be activated within 7 days. I did the same. One month passed the sim didn't get activated and on one fine day when I was checking messages, there was a message that the porting has been failed. I don't know what the reason was and neither Vodafone cared to inform me through a call. I stopped paying the bill and on around March
23rd, Vodafone guys disconnected my service, as I didn't pay the bill. I was at home (roaming) and didn't realize that my service has been disconnected. After coming to Delhi, I wrote a long mail telling what all happened and asked them to disconnect my service, on 29th March. Also these Vodafone guys were activating, I don't know some VAS and music services without even asking me, I got to know about this when I was checking messages which told that "You will be charged Rs.35/month for this service". I got a reply from Vodafone after one day telling sorry for inconvenience and we will take care of it and all bla bla, but what I asked was to disconnect the service. Only I know how much trouble it took me to make these guys understand that I want to disconnect my service. I wrote around 5-6 mails telling that I don't want to continue and each time I was getting a reply that was talking nowhere about discontinuing the service. Finally, on 7th April they told that your request from discontinuing the service has been taken and it will be done by 16th April. They also told that there is an due of Rs. 1443 on your account which I need to clear. I cleared the same on 16th and send them the snapshot, now I got the reply that there is an additional Rs.818 outstanding on your account. Really!!!. They told that this is the amount from 12-03-16 to 09-04-16. My service was discontinued since 23rd March and I take 10 days to make you guys understand that I want to discontinue the service and now I have to pay for these days, according to Vodafone. Guys date are very important here. Just imagine that 5-6 mails and around 10 days to make the customer care understand that "I want to
discontinue". I even wrote 2-3 times that "Do you guys know English?" and
"How to make you understand?", but every time I was getting same 'copy-paste' reply "Sorry for bla bla bla".

If anyone can help me how to take this matter in public and let the world
know how these guys fool their customers. I have full proof of mail chains.

e-mail : imvikash.[protected]@gmail.com

Good day.
My name is Nelson palani.I wish to put on records the treatment I received and the disgusting experience I am having on entering the Vodafone chembur store.on 25th February 2016 I came to the store to buy a wi fi dongle and extra internet time package as I was In need of the same during the board exams time for my children . The lady took down my details and did the process at the payment counter I was told that they do not accept debit or credit cards to which I had to walk around the area to find the ATM and make the payment. i was told by the person that it will take 3 to 4 hours for activaton
after verification. Hence I was calling up for verification after 4 hours. but each time I called I got the reply that my request was not processed by the store. I must have called at least 15 times after every hour but each time I got the same answer.
Next day I visited the store the lady who filled my form took me to the first counter where another lady was at desk and she went to check at the counter regarding the status of my request in the mean time the lady at the desk started questioning me all over again wanting to see my photo etc. when I told her that the lady who opened my account is at the counter knows the details she had the audacity to reply back saying then you speak to her and my ac opening papers which the lady who filled my form had kept at her desk was pushed aside in anger by her in the mean time another gentleman customer came and occupied the seat in front of her she started communicating with him when I told this lady that she will be responsible if any of my documents were lost or misplaced from her desk as the man also had put his papers there she back answered saying that why did I keep it at her counter when I told her that it was her colleague who had left it with her she loudly called out to her to take the papers as though she was the boss of the store and care a damn for the customer such behavior is shamefull.
I asked the lady who filled my form is there a manager of the store she called one Mr Sandeep who said he was not the manager but was stepping in for the person temporarily. when I told him my concern he gave me the answer that there is some issues on verification which will get resolved immediately however he asked me more 24 hour time. He offered me a usb drive with 2 gb to use temporarily free of cost but when I told him that 2 gb is not sufficient and I had purchased additional time worth 1800 appx he seemed to be helpless.
When I asked for the number of the store he said that they don’t give the no to the customer he gave me his cell no as I said I cant keep coming to the store again and again. When I reached home and tried using the usb provided by Sandeep there was frequent disconnections hence we couldn’t use it.
As soon as I reached home I received a sms Vodafone care saying that my number was ready for tele verification when I called them the same saga continued that my adhar card proof was not updated by the store so I told them why don’t you speak to the store directly and raise my concern they said they cannot do that as they are not in contact with them and donot have their numbers or emails I wondered how do these guys communicate perhaps telepathy.
After a couple of days I had no choice but to revisit the store .in the store when I entered I couldn’t find Sandeep bcos by this time he had started to avoid my calls I asked for Sandeep I asked one staff member where is Sandeep one said he had not come to work today and had not seen him the other one said that it was his weekly day off and the lady who filled my form did not extend any help either so I called Sandeep a couple of times he was not answering the phone. Then again I asked a fourth staff member he innocently told me that he was upstairs in their back office so I demanded to be taken to the back office or Sandeep must come down after calling him after many times he was forced to come down to see me its fascinating the team work the store has to keep saying lies give false promises and don’t deliver the goods.
When I returned the usb and requested for a refund I was told that there is no refund policy by the company so I said you have failed to provide the goods I was told that the refund takes more than a week I was asked again to give more 24 hours .i demanded to speak to a higher authority or get the person a reluctant lady came and started arguing all over again .
I told them do what it takes and get me a full refund to which I was told that the talk time could be transferred to any of my family members or friends number.i offered to give my bank details so that you could make a online transfer but it was refused by the lady. She was making frantic calls to people to get permission and told me that she needs approval from corporate office which is unbelievable
I demanded cash saying that when you opened my account you demanded cash and I see there is enough cash to refund me she denied so at last she said she can give a cheque but I will have to wait for a week I agreed.
After a few days I received a call from one of your offices saying that they will issue me two cheques and verified my name I thought the issue is resolved finally
After a couple of days I called Sandeep again to check when I can come to the store to collect my cheque.
He surprised me by saying that they will provide me refund by cash but he still needs to confirm however I have not heard from him again .yesterday I called him again to check on the same he said he will call back in two minutes which he has not done yet when I told him I had sent you a sms regarding the same he asked for my mobile no all over again .
This is what Vodafone is all about just waiting to swallow peoples hard earned money and full of lies and corruption you must change your tag line from HAPPY TO HELP TO HAPPY TO HARRAS.
So its six weeks now that Vodafone is not trying to refund my money.
And the pathetic state of operation and administration at this store is evident of the company standards its disgracefull to say the least.
Nelson palani.

I got a call from [protected] that was regarding my reliance mobile complaint, they asked me for my card details to refund my money, however they deducted my money from my account with below transaction detail (Purchase at vodafone-billdesk 18:00:19/63678 ), i didn't have any vodafone number, please return my money.

My number is [protected]

Please resolve it. Its my money. Other i am planning to file a police complaint against it.

Dear sir/mam
I kundan sharma having a corporate connection of vodafone and my no.Is [protected]. I am using this connection from last two years. But from last two months the are sending wrong bill of no uses of service and after calling them they told me in the next bill wrong amount will be deduct but still the had send me rs. 600 as extra bill.

So kindly help me out for this.

Regards
Kundan sharma
[protected]
[protected]

​Dear Vodafone,
before i proceed i want to introduce myself, this is Shishupal Singh and my number is [protected] right now i am using Vodafone service post paid sim card. previously ​i was using same number in airtel and airtel was providing me very good services and also miss called laert for life time.
but when i met your distributor they told me that if i converted ( port) my services to Vodafone then i will get life missed call alert service but i didn't get this service.
i already facing lots of problem regarding verification purpose you can check it out.
i did verified myself 2 times but after that i continue getting a msg that your verification team want to meet me but right now my verification related problem is resolved but i did not get missed call alert services as your distributor promised.
so please tell me what should i do?
i am thinking to goto consumer court for regarding the same they promised me but didnt full filled that.
so its humble request to resolved my issue asap.
and also i want to switched my services to the airtel immediately i cant wait for 90days please help me regarding my problems.
if you will not providing me free missed call alert then tell me process for moving from vodafone i cant wait for staying with vodafone for 90days.
i really did biggest mistake to choosing vodafone you made consumer fool using fake promises. .

Regards : Shishupal Singh

I have been travelling abroad and have had to suffer the consequences of my mobile phone ([protected]) being rendered useless. The reason, as best as I can guess, is that a small payment on a backup number ([protected]), also in my name, was overdue. So, without warning, Vodafone froze my primary number and put me through severe inconvenience. As soon as I returned home, I tried calling customer service ([protected]) but, guess what - even after 5 minutes of their pathetic music and reassurance as to how important my call is, no one answered. Maybe 1.15 am in the morning is when Vodafone customer care goes to sleep - or maybe they were searching for other numbers to disconnect.
Thanks to portability, I'm surely going to sort this out my way.

Sir i made a recharge of 45 by finding in *111*1*1# in which there was clerly written that all local mobile 30 paisa per minute for 90 days. I did the recharge but know company is saying that it is only for local vodafone that is not enough they gave me 20 paisa per minute for all local vodafone for 28 days. I am not understanding that what type of fraud they are doing to customers.please solve transID UW[protected]

Mobile no : [protected]
Sim no :[protected]

I want to know the details of the above sim number and the information about the given proofs of the owner...As my son has got this sim card of above number without my permission and submitted the proof of some one else i just want to know that whose that person is . So that i can take some strict action against it. So please send me the information as soon as possible.