Vodafone — Without my permission activate glam doll sevice | |||||
My vodafone number is [protected] yesterday night vodafone activate glam doll pack in my mobile number and deduct money 75 rupee in my vodafone balance . d i have call vodafone customer care but customer care call disconnected 4 time and i am very trouble please solve my problem hurry. please help me for refund my balance Was this information helpful? | |||||
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Vodafone India customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
Same problem has been happening with me sce e3months. And I dont even know about this pack. My number is [protected]. please remove this pack. Or I may change the operator.
Reply
My number is [protected]. Just rs.75 has been dedicated without my permission. Customer care has not been given any reply about this. Kindly take action.
First write a mail to Vodafone Customer care.
If they don't solve the problem then Just Write your complaint to CPGRAMS and see the effect for yourself, Include the docket no of complaint to Vodafone for reference purpose.
The link is http://pgportal.gov.in/GrievanceNew.aspx .
Select Grievance concern -->Central Govt then under Ministry Select --> Department Of Telecom.
It is a Central Govt. Grievance Redressal Mechanism and it works very fine.
I was able to get a refund of Rs 3000 from Vodafone following this approach.
And Yes Don't forget to tell others about CPGRAMS.
If they don't solve the problem then Just Write your complaint to CPGRAMS and see the effect for yourself, Include the docket no of complaint to Vodafone for reference purpose.
The link is http://pgportal.gov.in/GrievanceNew.aspx .
Select Grievance concern -->Central Govt then under Ministry Select --> Department Of Telecom.
It is a Central Govt. Grievance Redressal Mechanism and it works very fine.
I was able to get a refund of Rs 3000 from Vodafone following this approach.
And Yes Don't forget to tell others about CPGRAMS.
Same happened with me today. My number is [protected] and rs 75 was deducted for glam dolls pack without my consent. I will report this in CPGRAMS
What the heck Voda, I thought we had something special and then you screwed up !
Today I also got to know that this pack was activated on my no from last 3 months.
Upon calling to Vodafone executive, they told me that this is a server request which generally activated from third party when you click on some popup (advertising sites)
Only 2 question;
1. I strongly believe that this is a scam and without knowing the services if vodafone is entertaining these type of service provider is highly unethical and I believe that Vodafone is also involved in this to make money.
2. If they already knew about the problem of this value added service (why they have not stopped it till now) this shows that they are not customer centric organzation.
I condemned this unethical approach of vodafone.
Hope you guys can help me out to bring this to hivodafone management notice.
Regards
ayush Varshney
[protected]@gmail.com
Upon calling to Vodafone executive, they told me that this is a server request which generally activated from third party when you click on some popup (advertising sites)
Only 2 question;
1. I strongly believe that this is a scam and without knowing the services if vodafone is entertaining these type of service provider is highly unethical and I believe that Vodafone is also involved in this to make money.
2. If they already knew about the problem of this value added service (why they have not stopped it till now) this shows that they are not customer centric organzation.
I condemned this unethical approach of vodafone.
Hope you guys can help me out to bring this to hivodafone management notice.
Regards
ayush Varshney
[protected]@gmail.com
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