Vodafone India Complaints & Reviews

Hi, My name is Avinash Verma, I have a vodafone Mumbai prepaid number [protected]. I have kept enough balance so that I can use international roaming on it. Now when I am trying to use my India number [protected], it says "Vodafone number is out of service due to operational reason". This is urgent matter as all my Bank accounts are linked to this number and I have to use it as soon as possible. I tried to contact vodafone customer...

I recently shifted to Vodafone post-paid service, and they sent me an SMS yesterday night that Biscoot store pack was activated, and they charged 45 Rs for it!! Earlier Airtel used to do such type of cheap tricks, now seems Vodafone is also doing this!! I have a Windows phone and I never accessed any Biscoot or any such website. Plus. Biscoot doesn't even have a Windows app (as of 30th Dec, 2015), so this is definitely a cheap trick from Vodafone. I request all concerned to raise this issue against Vodafone.

Today, on 30.12.2015, Vodafone has deducted Rs.35/- from my balance in mobile, saying I have requested for Tube World Pack. I have not requested any such pack knowingly. On my messaging them through their toll free number 155223, they say Tube World Pack has been deactivated. But I have not yet received Rs.35/- back. I request Vodafone to return Rs.35/- as soon as possible.

I Santosh Dwivedi availing Vodafone post paid service of mobile number [protected] and would like to convert into pre paid. I went to Vodafone Store South EX., Delhi 04 time at a stretch, but the work is still not done with the reason one or other. I also wanted to pay the dues. Now I am fed up from the service rendered by the provider and even not interested to avail the prepaid service. You can check that I was a very esteemed customer of yours, but due to non conversion of my mobile number into prepaid I will discontinue all the services of Vodafone. I called many time to Vodafone care but of no use. Its intimated that from tomorrow onwards I m not going to pay the bill of this number as post paid, and the responsibility will lie only on employess of South Ex. Delhi.

I have opted for 850rental plan which has 5gb 3g data and unlimited 2g after completion of 5gb 3g. The executive who activated the plan clearly informed me that I can use unlimited internet in 64kbps speedafter exhausting 3g. But I was shocked that I m getting frequent SMS that I ll be charged for excess usage of internet. Today when I contacted the Vodafone care they told me that my plan activated with limited pack instead o[censored]nlimited one which offered and confirmed to me. The supervisor denied to attend my call while the executive tried to transfer and all of the supervisors said that they were busy. Frequently I'm experiencing poor service from the company. Pls escalate the issue to the top management for resolving my issue.

I am a consumer of Vodafone since last 4, 5 yrs. I never attend any call from customer care services. Then also Vodafone has deducted Rs. 95/- from my account and activated some plan which I m never interested in. The deduction of amount and activation of services is without my previous consent. I called the customer care and requested to deactivate this service, yesterday. I also brought that I had not used any second from new scheme. The person from Vodafone customer care, Mr. Nitin Ingavale, didn't respond me in good manner. he just insisted that they have activated with my consent, and I am still firm that I have never attended any call from Vodafone. Mr. Ingavale verified me by asking me several questions, like name, address, House no. etc. so that he promised to refund me my amount. I gave him all necessary information. But he didn't refunded me my amount. Also my question is that why didn't he made inquiry before activating the service, so that he will not activate it on wrong number? My say is that the company has harassed me. I am just going to deactivate that Vodafone number or port it to another company. Also I will file a civil suit against company in consumer court. My request to your honor is that to see in this matter and help me. Regards, S.J.Patil

Hai sir, My vodafone number is [protected]. iam using this number more than 5 years.today I have received sms states vodafone tv has been activitated in your mobile and charged rs.50 for one week rental. I didnt activated this service. I called 198.but they didnt responded properly.kindly return my money otherwise I change the network.

My name is Mandeep Singh my vodafone mobile number is [protected], On December 18 I recharged my number with 251 that is 3G 1GB internet, I received recharge message but still have not received any data.

Dear sir i was using a vodafone sim ([protected])o[censored]ttarakhand since last five year it was currently in my mobile here in karnataka with no balance but i was using that sim for my bank account notifications and keep in touch with my family and friend.but suddenly my no. is now out of service without any given information. i want to re start this no.

Rs90 from my balance has been deducted without using any service from my side, i think vodafone had some problem in their services and the target was me this time, i am requesting to vodafone to refund my balance on [protected]

have two postpaid connections of vodafone. my no is [protected], [protected]. your company is debars services of one of my no. [protected] without any information from 26.12.2015. many times i call to customer care but they always says that please call after one your. They are only time passing persons. I tell them please register my complaint and give me complaint no. but they ignore it even they are also dent tells me his employ id. I already pay my bill . my bill pay Transaction ID id is EUTI[protected]. Please help me in this manner. I shall be very thankful to you for this kind help.

Sir/Mam, I'm Dimpy Tolani, A Manager of Indusind Bank and was subscribed to Vodafone postpaid Rs.149 plan on my Vodafone number ([protected]), but from last 2 months, Vodafone executives have changed my plan without informing me about the same, at last doubling my bill amount. This is the worst service and experience one can receive from Vodafone, A brand that lacs of people believe. Moreover, all my employees are having the same plan but because of this poor service, we are planning to switch to other telecom brand (Airtel) resulting into almost our 2000 employees of Gujarat would be probably a great loss for a brand like Vodafone. The same shall also get viral on the internet with this complaint, requiring a complaince support. I would sincerely ask the concerned person to refund my bill and stop the uncessary services that gets started without informing. Looking forward to get your positive revert on this matter.

I have been facing issue of non receipt of incoming SMS and also outgoing SMS service is completely stopped. I am not able to receive any SMS neither I am able to send any outgoing SMS from my number[protected]. My complaint number is[protected]. Initially I was advised to visit the Vodafone Store as they could not find any problem in back end support. I visited the store and they advised me to change the SIM & handset to check if there is any issue with either of them. I immediately did so and it still did not work. Even store team got confused on the issue and they assured me that they have sent an email to back end team and the technical team will call me to resolve the query. In short I had to again depend upon the call centre team. I waited for almost a month and started follow up with customer care again. The issue is every time I call them I have to start explaining the issue again right from beginning and the customer care person starts giving me again basic tips like changing the handset, changing the SIM, restarting the handset & finally checking the SMS service centre number. It has been more than 5 months now I have not been able to get any resolution to my basic technical problem and calling call centre is a frutile exercise and frustrating as they are like robots. They do not understand the pain and issue I am going through and only keep reading the written scripts on their computer. I also tried calling on the consumer helpline numbers they have provided (Nodal officer & then GM customer service) but both the numbers are diverted to the main customer care line. They are not personalised numbers so you land up in reaching same customer care again. I have been using Vodafone service for past 9 years and hold 3 other Vodafone SIM card. I must be paying around INR 70, 000 per year on my mobile bills and this is how Vodafone is treating their loyal customers. I hope raising a complaint here will bring some resolution.

I am recharged last month for 1gb 3g pack but i am just got 954mb data instead of 1024mb, after 15 dayas of it i am also recharged for Rs. 199/- unlimited date pack, but after using 594mb data pack i am getting vodafone message of 650mb used data,

I have purchased Vodafone dongle with connection number [protected] in the month of October with a plan of three months advance bill of Rs 2500. In the month of November, I received bill of Rs 496 with the due date of 19 Nov 2015. I reported this problem to Vodafone customer care as well as Vodafone employee Sachindra and Altaf, to whom I paid the money, all went in vain. So, for not paying the bill amount, Vodafone barred my dongle service permanently. For the past one month, I am in distress to resolve this problem. I am calling Vodafone people almost every day, but there is no response from them. I want to lodge a complaint against Vodafone for all my financial loss as well as my time and mental harassment during this past one month.

Hi . I am pardeep bhola my voda phone number is [protected]. i wish to inform you that i had port my number into vodaphone red plan before 4 months ago where i got some free services like calling, internet, sms, under this plan. but now i am facing bill problem from last two month. my bill is look like very bad.the charges made by your company is not according to the red plan 499. when i talked to your customer executive.it seems they are not professionally trained. because every time they passed the wrong information to the customer. they dont have proper knowledge due to this we peoples face the lot of problems. Now my concern is if please look into this matter you can see the attachment

the Namkeen Pack is activated on my number without my permission & deducet Rs-25/- from my account without my permission and without my knowledge and when I call customer care executive he misbehave with me and abuse me. I first receive the text message regarding this service in which it is clearly said that if I don't want this service I have to send a message to 155223. After I follow the procedure and send stop message to 155223 to stop this but even after that I received a message today of activation of this service and 25Rs was deducted from my account. I am in the state of mental shock that how Vodafone unreasonably without the permission of the owner can change for this service. This is clearly a breach of service on their part.This robbery should be stop & arrange to return the deducted amount immidiately. When I called customer care executive he even said tht he don't have records. Please look into this unwanted service pack.

I've been using Vodafone prepaid sim for a year or so.And this is the third time this is happening.I got a message that I had subscribed to Social Book service and deducted 90rs.I didn't subscribe to anything.This message shows up automatically and gone is my balance.And they really had something called customers care, they should have atleast sent a message describing the features of the subscription.Someone should sue them.Should Port my number soon

My Vodafone [protected] Often ur services interrupt Though making complaints No response and c care Unable to give proper answer I am willing to switch other S provider pls suggest me Hassan

I switched my mobile Postpaid connection to Prepaid around 3m back, and the refundable deposit of Rs.300/- that was collected at the time of my postpaid connection is still pending, although their T&C's say that it will be sent within 45 days of switching connections. I have paid 3 visits to the VF store in my locality, and everytime they send an email to some dept, and assure me that the amount will be refunded soon. Last spoken, the rep told me that there is some issue with his system/server, and the payments are not going through.