Verified Support
Oct 23, 2019
Volkswagen India Customer Care's response Dear Customer,
Greetings from Volkswagen Passenger Cars!
This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.
We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.
Assuring you our best services always.
Yours’ Sincerely,
Customer Care - Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)
Oct 25, 2019
Updated by vaishali1970 Dear Sir
With respect to your email we wish to inform the correct facts as under which i understand have not been respresented correctly. We donnot agree to the various contentions stated by your goodself which are highlighted in red
1.
During the visit on 29th Aug we have done coolant pressure test and found thermostat body leakage and key remote battery was week, no fault code has been generated, with your approval we have replaced and did the trial of 9 km, where there was no stalling issue observed, hence vehicle has been dropped to your location by our driver Mr. Satish on 3rd Sep with Km 59753. even during drop there was no stalling issue observed.
--- Car was stalling after 5 mins of running n not overheating. there was no ac problem either. We were informed by your servicr engineer Mr. Yatiraj Gurav that the car is stalling becausr if thermostat housing leakage and hence gave approval for replacing same. So after replacement why the problem of car stalling again. Kindly explain.
2) During the visit on 25th Sep, there was engine light showing and sometimes vehicle stalling, for which we have did scanning and found (not approved) 1) Rear ABS light showing, 2) O2 sensor (G39) intermitted fault code (where we found wiring cut) repaired with you approval.
----- As confirmed by your goodself here above that when car was sent again on 25th the vehicle was stalling. Why???? We had replaced the thermostat housing as per information of your engineer which would resolve our initial complain of car stalling. Also a new set of issues had cropped up in the car after a span of 20days after return from your garage.
3) During this visit we have done starter motor lubrication and delivered your vehicle on same day. ----- Sorry to inform the car was delivered on 6th Oct after a span of 10 days after changing the spark plug. Does changing the spark plug tackle all the issues as stated by your goodself above?
on 9th Oct our breakdown person Mr.Naresh visited your location to check your vehicle, where he found vehicle is not starting and he had arranged towing and brough vehicle workshop at 4.10pm( where we checked and found)starter stucked which was lubricated and delivered on same ---- Once again sorry to state that your facts are all wrong. The car is lying in your garage since 9th oct with no proper solution to our problems. Its over 18 Days that the car is in your garage.
5) Now when vehicle is in workshop, we have replaced starter motor (for checking purpose Estimated cost Rs. 20000/-) and vehicle starting issue has got resolved and there is additional observation noise from Gear box side for which we need your approval to open gear box for further diagnosis with above attached estimate
-----Your engineer Mr. swapnil had informed us last week that he has opened the gear boc to check for some unususl noise. So that excerise is already done. He also informed that the starter problem is resolved but the unusual noise is something they cant resolve So What next????. Now your asking permission to open gear boc has no meaning and asking for Rs. 20000 for starter is not justified as your engineer had confirmed that with changing thermostat houding the car stsslling issue will be resolved
All of the above reiterates our stand that your engineers have no proper knowledge, taking customers ride. You as a company have spoilt our car and now asking us to pay is not justified . Youll are out to cause undue mental harassement to customers and have become a money extorting agency .
Infact your goodself Mr. Poojary had confirmed during our telecon and have been promising that you will look into matter set it right and call us and keep posted. Not once has your goodself done any of the above. Sorry to say you havent even got your facts right.
Regards
vaishali
MH14EC0422
[protected]