Volkswagen India Complaints & Reviews

Hi,
Even after several complaints to VW (Ref no. CCR192154: Volkswagen Customer Care ) no response from VW team.
I was travelling to Trivandum from Ernakulam in my VW Vento (KL-29-G-3919). The fuel injector warning swas soon on and I was forced to stop in the Highway during midnight. This is for the third time the same issue is popping up.

Shibu B S

I hv put my car for service at nerul service station the response is very slow. It is 2 days now the car is at service station.9th oct the car is given for service just 1 year old car and they say the battery is leaking, during inspection last week at another service station in pune - vidyot motors there was no leak detected in the battery. I do not understand this policy of battery renewal or it is just fooling with us

I own a may 2011 vw vento diesel highline car. Car registration number is kl-35-c-2525. I am regularly doing all periodic services with vw workshops and maintaining the car in very good condition. There are even no single scratch in exterior, interior and under body. Car runs only 47, 000+ kilometers. I opt this car in 2011 by thinking vw is one of the world's largest automobile manufacturer so i will get a world class product. But my actual experience was different. I faced lots of complaints like ac water leakage inside cabin, coolant leakage, starter failure, fuel injector failure, frequent abs sensor failures, suspension problems and steering rack complaint during these last 8 years.

Since last few months, i noticed a different behavior like car idle rpm raising to 1050 (800 is normal) frequently. Sometimes radiator fan also running in full speed when idle rpm becoming 1050. Car voltage is fluctuating always within the range 12.2 to 14.5 and it is fluctuating in each and every seconds. The car was get checked by vw workshop and they told like issue is with the car alternator. Car alternator is not producing sufficient voltage so ecm is increasing the idle rpm to produce enough current. Service center told like this issue is common with vw cars and several customers reported same problem. They told like you can use the car as no resolution available other than alternator replacement. They advised to ignore car idle rpm increasing and voltage fluctuating issues.

Me and my family using many non-vw cars since 1990 but never faced these kind of issue with any those cars.

Car alternator is normally a life long device as it lasts the life of a car. From the talk with vw service center it is came to know that this is a common issue with vw cars.

As it is a manufacturing defect, i request vw to kindly replace the alternator in free of cost as a goodwill.

Dear sir,
Our car wolkwagon vento no. Is mh12 ju5997 has been given for servicing in the month of june. After servicing we understood that our blue tooth in the car is not working which was working previously. To fix this problem the company removed the system from car and told us that they have sent it to chennai to solve the issue. But after continuous follow up the company only responding that we are still in the process to solve the issue. The october has already started and if i dont get my issue resolved in this week then i will file a suite in consumer court. I have kept my patience till date. Kindly look into this immediately otherwise i may raise this issue on social media as well.
Regards

I am getting glass cracks and bubbles from the day of purchased car and they r not taking any action in showroom regarding the complainant and very worst service from the pps motors tirupati and they don't know how to fit a bumper lock and every time door complaints since day 2 of car purchasing and worst service not giving response to the customers... I need my windshield change by the showroom

Dear Sir/Mam,

I bought Vento DSG with lot of passion to drive a VW in 2016 and one fine day in 2019 July i could not move my vehicle singnalling to stop it. Contacted the service centre and moved the vehicle to carriage on 2nd July 2019. Till date no improvement in service. They say its a Mechatronic problem. Its almost two full month gone. There is no firm answer from the service centre.

Please help them to delive the vehicle soon with your support. I bought it to drive and not to keep in carriage. Shocked to see VW service centres are not equiped for a hightech service like mechatronics issue.

Please help to deliver my vehicle.

Regards

S.Udayabhanu
+91 [protected]
[protected]@hotmail.com

1. My polo car mh43ar6964 purchased on december 2014 and driven 23000 kms only.
2.in the year 2018, abs sensors were replaced.
3. Now again the abs sensors has gone bad and need replacement.
4. We think your abs sensors have quality issues and you need to investigate thoroughly.
5.in my 40 years of driving experience i have driven more than 15 cars from all the reputed manufacturers such as toyota, skoda, maruti, audi, honda, ford, fait, we never heard of abs failure.
6. Please refer our case of head of quality control and servicing in parent company.

I had my car serviced a few months ago, it cost about ₹ 400000 in the car, the service center in kota does not do well for the car, the dealer girdhar harassed me very much, he damaged my car completely. He has given lies in everything and tries to charge extra. My car is getting damaged again and again, i am very upset, now i am thinking of going to court.

The vehicle was completely stoped and locked when the vehicle is in moving after that i contacted with vw vijayawada helpline, the vehicle was picked up with toe vehicle and did some thing, the vehicle delivered on 21st late evening, my driver observed that the condition of the vehicle is not in order and intimated, later i personally drove the vehicle and observed that the gears are not changing according to the speed and moving with first gear with engine roaring sound after that too malfunction exhaust symbol is showing, again i sent the vehicle to vw workshop and lodged the complaint, they told that we don't have some spare parts to check and # the exact complaint, as soon we received the spare parts we will intimate you there after you again put the vehicle for rectification.
This is the vw vijayawada workshop position, i spent nearly rs 37000.00 (Inr) including toe away charges.

The vehicle is with me at my compound in unusable condition.

I observed that vw vijayawada workshop neither trained nor experienced mechanic is available.
Please reply what i have to do.

I bought volkswagen vento petrol 23/may/2018. All of sudden in midway felt low pick-up in car and approached service center. They checked and informed clutch plates got damaged (Only in 18k km) due to inaccurate driving in dense traffic while pressing clutch for long time. But there was no such instance where car was driven in dense traffic while pressing clutch for long time. I have doubt whether defective/poor quality clutch plates were installed instead of advanced hydrolic clutch plates. Tried to approach volkswagen many times but no response till now.

I bought volkswagen vento _ (Model) in _2018. All of sudden in midway felt low pick-up in car and approached service center. They checked and informed clutch plates got damaged (Only in 18k km) due to inaccurate driving in dense traffic while pressing clutch for long time. But there was no such instance where car was driven in dense traffic while pressing clutch for long time. I have doubt whether defective/poor quality clutch plates were installed instead of advanced hydrolic clutch plates. Tried to approach volkswagen many times but no response till now.

Iam raghu from hyderabad, as volkswagen is recommonding pirelli tyres for customers in their service centers, due to soft side walls, the tyres is not at all tolerating for indian roads.

Two days ago i was on driving on high way, due to very small impact on the road, the tyre got busted due to side wall damage and car dragged 10ft away from road, it was 10pm in the night and i had to stay on the road with small kids till 1pm unitll my friend has come with mechanic.

After inspection mechanic said that these tyres are very soft and you cannot use those tyres any more on your car.

The tyre was barnd new and i drived 2000kms only after fitting the tyres.
I have requested service center to replace all 4 tyres with any other brand good with side wall, but they are not

I send volkswagen ameo at service center they applied duplicate parts and third class service my complain can't solve i send my car at 23 august 2019
And i bill they gave me bill but in car they apply duplicate part and my vehicle no is gj27bl7500 and service advisor name is rahul barot solve
My complain i inform in company but no reply from them

I have closed the loan almost two years back.

After one year they came back saying some charges of 2000/- pending.

They keep sending messages on my mobile about the above payments.

So i paid that 2000/- rs. Also by nift. Account no. Vwfs[protected], ifsc code citi0100000. Beneficiary volkswagen finance pvt. Ltd.

Even after giving entire payments still i have not received my noc....

Hi,

My volkswagen polo highline needs to be inspected. The car is showing needs inspection as well. When contacted volkswagen kozhikode (Phoenix) they gave me date october 19. Should i stop using my car for 1 month to get it inspected??. Pathetic service
After buying car spending and taking extended warranty too, to receive such a poor service option is something which cannot be accepted for any reason. If you are not able to fulfill service requirement. Why are you selling cars. Completely disappointed
Vehicle no kl19h2556

Expect a quick action for this.

Regards
Sreekanth
[protected]

My vehicle in service from last 4 days. Yesterday evening we already clear all invoice mailed by them. Till today we had not get back our vehicle. And regarding denting and painting we not get satisfactory quotation from them. For two door they quote 1, 10, 000/-. Please check for same. So we request you to check with this company and do the needful to alert them for improve their service.

Sir,
I am totally disappointed with volkswagen patna. With the following points.
1. Your patna sales and service outlet manager mr. Mishra. Demand bribe and mentally harasses me. Mr. Mishra and my surveyor are meet and demanded bribe.
2. Why not this sentence brief me previously or at the first of delivery at the time of delivery of my vehicle said as per our workshop policy parking charges @500/day has been applied on your vehicle.
3. When my vehicle take delivery by volkswagen my vehicle have only front damage. This is also mentioned in delivery receipts report. But unfortunately after i found in inspection of my vehicle some important parts are missing.
4. I have faith with volkswagen but i am failed to judge company outlet service man.

So finally i do not want take delivery of my vehicle.

Above text i had send by email to 29th may 2019.
No reply mail i had received.

Today i have a receive mail from
[protected]@vw-ashianamotors.co.in
Dear mr. Shahabul huda,
This is to inform you that your vehicle ameo bearing registration no: br01df2937 has been lying in our workshop since 17th december 2017. We tried to reach you many times through emails and telephones. However we got no response from your side. We would once again ask you to clear our parking charges of rs. 3, 00, 500/- approx. I. E. Rs. 500/- per day for 601 days approx. And remove your vehicle at the earliest failing to which we shall be forced to hand over the vehicle at the local police station.

Kindly do the needful at the earliest.


Best regards
Avinash prasun
Service manager
Volkwagen patna
Mob-[protected]

Lastly, please help me out of this matter. I do not want to any fight or action. I realized company management is good but staff person are not helpful

Hello team,
This is second time that i've been looted by vw capital, sarita vihar delhi.

Earlier it was 4 years back when i've booked my car polo with them, it was a fraud from sales.

Now, recently 2 weeks back i wanted "buffer" part to be replaced which was not in its best condition and one of them was already torn in two pieces. Technical advice that i got from one of the advisor "raja sharma" was nothing happens to car "you can drive it as it is". I was not sure about his comments and asked repeatedly "why would vw make such a part which is not required".
He wanted to achieve full csat and desperately wanted to deliver my car the same day after washing and cleaning. He also sold me the amc.

Now, when i am requesting my money back as i do not wish to continue further any relations with "vw capital" they have now started harassment and asking me to remove vw customer care from the email conversation or else amount shall not be reverted.

These words came out from service delivery manager "mr. Sunil kumar"

Mr. Sumit chauhan is also involved in this fraud who represents as workshop manager for vw capital.

Request you to please take appropriate action against them. My next step would be to raise a fir complaint.

Regards
Harshal
[protected]

Hi,
I had service my car at landmark volkswagen recently. For the complain about the continuously door & window noise while driving and suspension is not working properly. Which is very annoying. But no solution i get from the service centre of the volkaswagen. I mentioned in every service job card you should check it and also check the preivious mail for same problem. I face this problem since i purchased the car. Only temporary work are done on it. No proper or permanent solution i get till yet. Im not satisfy from the volkswagen. And also thats not fair send my vehicle many time for a one problem still which is not able to company resolve it. And my car is also in under warranty so the better option is that to change the door with withdow because of i think the company has no solution regarding it.

I am not at all happy with the volkswagen after sales support and quality of the product.

I have owned volkswagon ameo in 2016 with kilometres running 47000
The service centre in auranagabad is raising concern for replacing steering rack. As the car is driven in mumbai only and still needs to require replacement of steering rack within 3 years. Isn’t it the question of quality products you’ve supplied with your car?
Or the genuineness of your products?
The extended warranty is not possible for vehicle now?
Kindly resolve it
Veenit mapari
Mh02ek2717
Mob [protected]