Volkswagen India Complaints & Reviews

Dear volkswagen team,

Until a week ago, i was really a very satisfied customer of volkswagen since last 5 years. I am using vw cars since 2014 & it’s my second car (Vento tsi - sept-2018 registration). I have also played influencer role in car buying decisions for my friends & relatives. At least 9 friends of mine have purchased vw cars due to my strong recommendation.

I would like to bring into your notice that last week i was about to collide with a truck because of volkswagen’s negligence to my complaint related to safety & manufacturing defect. But somehow i managed to control the car. Soon after this incidence i lost my confidence on vw safety & car quality.

I had registered following complaint with vw in the month of october-2018 within one month of the car purchase.

1. Outside air is mixing and foul smell is coming inside the cabin even though i am running the car airconditioner on internal air circulation mode (Fresh air kept off)

Status - unresolved

2. Rear shock absorbers making noise (Kach kach)

Status - unresolved

Above two complaints are not related to the safety but it must have been resolved by now. No initiative has been taken to resolve the same. Very disappointed

Now the major concern which i feel is manufacturing defect & has serious concerns about the safety

3. During last rain in pune in the month of october-2018, i observed water is coming inside the cabin (Drivers side) near brake and accelerator peddle. Same i informed vw service centre and had left my car twice at the service centre to resolve the same. I was being told that they have thoroughly checked & rectifed the issue. But to my surprise during the 1st rain of this season @ pune last week i was driving the car @ 70-80 kmph speed & it was raining, suddenly one water taker was crossing the road but my foot slip down from the brake peddle due to water inside the cabin and on brake peddle. But somehow i managed to skip the mishap. After this incident i thanked god but lost confidence on vw quality & safety standards.

Please take back your defective car which could have almost taken away my life due to manufacturing defect. Kindly replace the car which meets vw standard.

I would request vw team to certainty do not compromise with the quality & address to the customer safety issue before it becomes too late which might cause life.

Thanks
Nooman
[protected]

We bought polo on 5.11.2018. At time of sale they gave us an offer of 100 liter diesel free and shared the voucher for the same and told they will revert how to redeem the same post diwali. It's being more than 5 months we have not received any update on the same.in spite of following up sarfaraz numerous times we got to know that there is no update from the company? Like really?

I don't understand how does these big companies work? If they have given any offer it should be addressed in the shortest time span. Why do we have to follow up all the time?
Really unexpected from this brand.
Anshika
[protected]

Vw vento all-star 1.6mpi bought in jun 7 2018
From bharat motors bbsr
The front shock absorber is making sound when on a speed breaker. The vehicle is only 11months and got to know that these parts are not covered under warranty. Full details will b made available after check up by engineer.

But my concern is
Vw india. Pls wake up and review the performance of your beloved dealers
Who are doing all their killer jobs in the name of service. Check your customers satisfaction status. A less no. Ofvehicles are sold compared to other players like maruti, hyundai, honda, renault, tata and these customers are unhappy. Now the word"why"matters a lot here

Deepak

Dear VW Customer Care,
This is in regard to service done of my POLO car at VW Metropolitan Delhi. I have serious concern with service center.

1. They have been disturb the gear shifter setting
2. They also dod cheating in feedback system ( they mentioned their Name as VW Safdarganj in place of VW metropolitan so that I can’t able to give the feedback.)
3. Other issues also there.
You are requested kindly take action agasint VW Metropolitan.

Regards
Pradeep Kumar Singh
[protected]

This is regard to the car which i bought from evm volkswagen trivandrum on 14 - dec - 2017

From the day i bought the car, there are multiple issues with it and the worst thing is the awful experience from the service centre. It's been an year and i have taken it to the service centre in many times. Listing down the issues so far :
1. Shock absorber is damaged.
2. Vibration in steering.
3. Vibration and sound at front and back.
4. Door pad got broken and found that in service centre, they have used super glue to fix the same.
The whole vehicle has some or the other issues. It is highly inadmissible experience from such a brand. Such a bad customer experience.
If all the issues are not fixed within no time, i will have to take a legal step.

Jishnu vijayan ph no [protected]

I had booked volkswagen polo highline plus - petrol carbon steel gray on 11/march/2019 with dealer namely evm volkswagen and was assured that i would get delivery in the month of march 2019. Even in this last week of march, the delivery date was not confirmed by the dealer. On contacting the dealer, they told that the color is out of stock and they can't deliver the vehicle in march. Also, the only option i have is to wait until the stock is available and delivery would be made after another waiting period and no confirmation of delivery date.in india there will be an increase of 1% of road tax and 1% cess proposed in state budget and 10% hike in third party insurance premium.

I have certain queries regarding the way i was handled by your dealer: -

If delivery is depending on the availability of the vehicle, why the same was not mentioned at the time of booking.

The sales executive is telling now that the proceeding of vehicle delivery is on hold - why this is not communicate or informed with us.

The finance coordinator collected all the documents for processing the loan on 21/03/2019 and he informed me like all the documents are given to the respective bank and the proceedings are in the final stage. Then i check with on 27/03/2019, he is telling that we didn't proceed anything for my loan application - why this is not informed to us before/why he lied to us?

We had already connected with the branch manager and he is admitting that the mistake was from their side. He is telling like there are more than hundred executives are working under his team and he don’t have any system to track the bookings done by all these executives. Also, he is asking me to purchase the vehicle in the new price. - why the branch manager is treating a customer like this? Is there no value for customers money?

Why delivery date was not confirmed by the dealer when we book a car? There was no response from the dealer about the loan proceeding and vehicle availability. I was left with no option to purchase another vehicle with in my budget price (Next month price is getting increased) only because of such a fraud and unethical dealing from the dealer side. To my shock, the dealer is now saying that we need to pay the new price (Dealer is not sure about the updated price) which will be a reasonable loss of money and time.

This is harassment of customers that i am forced to pay for the deficiency of service by the dealer appointed by volkswagen. I think volkswagen has taken bulk booking from people without ensuring whether it can keep the commitment of delivery the product.

I have done my engine side work done by service center and after that some oil leakage problem comes up from upser side of engin I ask to solve that and they said need to replace a part also which cost 20000 aprox
And same time some brk issue also come after service and this time also they suggest some part and the cost is 80000/-

This is second time my engin open by center and still in problem.

Now want to knw that after engin work if oil leakage comes then who shoud me responsible.

I bought my volkswagen vento tsi highline plus in october 2018. Since that day i had 3 main issues -

Noise in front disc while braking - when i brake and low speeds the car makes a weird sound which is really disappointing.

Car pulling towards left - from the first day i bought it it was pulling towards left side which is really dangerous. So i took it to the service centre, they did the wheel balancing and same problem occured nothing changed.

Steering issue - my car was making sounds while i was turning the steering left and right. When i took it to the service centre they did some greasing in the suspension and the problem was solved but still i think that was a temporary solution.

Tack crack sound coming from door - this is the most weird sound seems like m driving maruti omni this problem didnt solved too.

I dont know how many problems will come in my car. It has done 5500kms and is a new car.

I am really disappointed by volkswagen. The amount of quality and money they offer while offering those they dont watch the defect and customer issues

Hi vw team,

To the concerned authority

I purchased ameo 1.2 comfortline (Mh12pt5285) in dec 2017 (15 months ago) and within past 15 months, i have visited volkswagen pune (Vidyut motors) three times for the same issue! My ac stopped working after 2-3 months when i purchased the car, i visited vidyut motors and they made temporary repair and after few more months, it again stopped working! I thought volkswagen is a valuable brand then i started feeling buying a car from vw was a wrong decision. During my first service, i again told them that my ac is not working and again they did a temporary repair and after 2-3 months, ac stopped working! I would suggest vw vidyut motors to hire qualified engineers who can actually find out the correct problem and who can fix it permanently!


Date: 18 march 2019
This was the third time i contacted vidyut motors and told them to take my car from my home as i dont have time to visit the showroom again and again and again! The lady receptionist still requested me to bring my car to their showroom!

Date: 18 march 2019
I spent 3 hours there in showroom while the receptionist was not even bothered to call the concerned manager! When i asked the receptionist to contact my advisor, she answered that the manager forgot his phone on his desk and the funniest thing was, the advisor was roaming around her and me, and she is not even calling him to discuss my problem while, i already had spent almost 3 hours sitting idle there!

Such unprofessional behaviour shows the value of vw customer and after sales service.

Finally i got a chance to speak to my manager (Mr kishore) as i myself followed him to talk! Mr kishore said he will give the exact date of delivery in 1-2 days!

Date: 24 march 2019
I finally contacted him after 5 days and he said that problem has been identified and car will be delivered by friday (5 april 2019)

Date: 4 april 2019 (Today)

I contacted mr kishore to get status of my car as i am supposed to get the car tomorrow.
Mr kishore said he never said that he will deliver the car by friday. That part which needs to be changed has not come yet and upon asking how many more days it may take, he didnt had any concrete answer.

1. If i am writing such a long email, you can understand my furstration!
2. Pune city has worst transport service across the nation one cannot survive without personal vehicle and i have already spent so much of my money on ola-uber for my daily commute to office and home that costs me almost 400 per day (400*11=4400 so far) and 3 leaves taken from my office!

What i need :
1. I need my car at my home asap without proper and permanent repair.

2. I will not come to your showroom again as i dont want to take another leave just to sit there for 2-3 hours long time, i need my car at my home and i will not pay any delivery charges as it is your manufacturing fault and i was not responsible for this!
We hardly get 8 leaves in a year and i dont want to spend 4th leave for the same reason!
3. If the same problem starts again! I will escalate this email to germany!

I m dinesh kumar from sirsa haryana i have a polo highline plus 2/3 days before problem in my music system on off after some time on of not working properly i want a quick service as soon as possible i totaly in stress for this streo of this polo volkaswagen highline plus my mood is off if my problem is not solve quickly i will give a massge in public volkaswagen is fail brand

This is thejas kumar kb from mysore, proud owner of wolkswagen polo highline tdi, i got serviced the above mentioned vehicle on 6th feb 2019, at kpr cars mysore karnataka
On 29/03/2019 i took my vehicle to dharmastala then subrahmanya temple, its almost around 200+ kms from mysore, while i driving there was no problem in my vehicle, the drive was very smooth also, suddenly without any symptoms my vehicle was got stopped, i was surprised that my car is very fine and i had confident coz i got serviced my vehicle just 1and half month back, we r 5 family members in my car with my parents, they were bit aged and they r sick also, i had rsa facility so i called the number which has given in the certificate, it takes half an hour to contact them, then they came to the point after almost 3 hours, i have requested them to drop the vehicle to mysore showroom, but they r telling its not possible to drop there, we will drop in mangalore padil vw showroom then i sent my parents by hiring the vehicle to mysore, i went with rsa people to mangalore, unfortunately that was sunday showroom was closed, then i stayed at mangalore next day when i went sharp 10. Am to the service centre they told me to wait till 12. Pm even after 12 they r telling we have so many vehicles for service come tomorrow, but i have lots of work in my office even now election is going on… i said i can’t please check the vehicle and let me know what’s the reason, they r not ready to look my vehicle they telling the possibility that timer belt is damaged we will check it tomorrow
But i was not able to stay again there because i am working at district collector office as ps to dc, as of now election is going on i am not getting leave also, so called one of my uncle he is staying near mangalore to look in to the matter, even he is also busy but he came next day, again they r telling come after 12.30 pm, but till 3.00 pm they dint say anything, after that they called me and telling me that my car has major damage, including timer belt he told me list of parts were damaged and it may cost around 1.15 lakhs including service charges,
I am really surprised, without my any fault how can i bare that huge amount
Its really lapse in service which has made at mysore kpr cars, they have not checked properly, if they checked my vehicle that damage wouldn’t happened,
Even i told those fellows to drop the vehicle to mysore when my vehicle got breakdown near subrahmanya but they r refused to drop at mysore

Now my vehicle is at mangalore wolkswagen service near padil,
I am really lost confident about vw vehicle because the service is really very bad,
My request is … the company should bare entire the amount whatever is happened urgent reply is awaited

With regards,

Thejas kumar
Mysore [protected]

Hi am gurpinder singh from india. I own vw vento highline, bought it in may 2017.. I got call few time ago from the agency to avail an offer in which i have to renew my car extended warranty for one year as it was getting expire on april 2018 and in this i have to pay for one year warranty approx 16000 inr and i will get free one part of my car repaint from body shop. Now the thing is at that time i asked the personnel that what if when it will get over then how much i have to pay for again getting it exteended again for next one year.. They replied i have to just pay the half the amount means total cost of 2 years extended warranty was 26 inr approx and i already paid 16000 rest i have to pay. But when today i approached them they said it's just add on warranty and for the very next time i have to pay more like 21000 inr approx. They did fraud with me. I want crystal clear solution to this else i will sue the agency and the company

I draft this mail for a request for a duplicate invoice copy of my vw vento, 2011 model 1.6 l diesel highline car.
I actually require my car to be re registered to hyderabad from mumbai. I have taken the noc from mumbai and submitted to my rto office. They now ask for the invoice of the car to analyse the then price of the car to prepare the tax amount here. And to my bad luck i have miss placed it.
My request is, can i receive a copy of my invoice or a letter stating the then price of my car.
Please help me.

Registration details: mh46n9168
Email: [protected]@gmail.com
Contact: [protected]

My car was damaged in accident in allahabad we went to allahabad showroom for service but unfortunately it is under renovation so the manager suggested me to take my car to varanasi for service we went there and claimed our insurance of zero charge but now they are asking to us to give services charges approx[protected]
My car regn. No.= up70d6377
My car is ameo petrol comfort line
Chassis no mexl16607ht093346
Owner name is shyam bihari singh
I hope you will help us as soon as possible

Dear sir,

I am having a vento high line diesel automatic car since january 2018..
I troubled with my car as it was making some abnormal noise, discomfort drive and continuous engine warning sound.
I approached the ramani volkswagen service centre which is located in tirunelveli district at tamilnadu on march 18th morning and explained them all. Since they have took three days to diognose and finally found some mechatronics issues. This is not even conveyed to me immediately after the trouble shot. I came to know when i called back after three days.
The coversation between us was ended up with their promise of ordering the spare and sort out the issue as quick as possible upon my request.

Today is day 10 since i have been waiting for their positive feed back to get spare but in vein. I was answered with same story each day when i call them that they couldnt find the spare.

Passing a single day without my car is horrible in this summer even i rented an another car with the payment of about 7000 per day for my business purposes. Who is gonna be compensated this expenditure. I know the maintenance could take some time definitely but that must be reasonable in any way. I dont get any feedbacks from them by mail or some other ways. I myself needa contact them everyday. Im really frustrated with your service.

Thanks for your consideration in high priority..

Hello team,

I have got some issue with the service done by vw service center noida sector 6.
I bought my car in mar 2018, in 6 month general checkup, they didn't mention any issue related aliment or anything else. After that general checkup, i moved to france for 3 months so for that particular time period my car was not in use.
After coming back from france, i am running my car and its been 3 months.

Before the yearly service i have noticed that there lots of wires are coming out from front left tyre. The same i showed to the vw service center before the service get done. Now they are saying its due to alignment issue and they will not give any claim.

I have also visited apollo tyres for inspection and they saying the same thing.

My concern is that this is purely from the service ignorance from the vw. Coz i don't believe that any apollo tyre can damage like that in just 3 months.

I have both the service docs (6 monthly and yearly) and there nothing mention related to any issue.

So i want compensation from vw. Thay has to give the claim of tyre replacement asap.

Regards
Saurabh singhal
Mob - [protected]

I met with an accident on 12/11/2018, for which I took insurance claim in Volkswagen (Automark Motor Pvt Ltd.), New Delhi. The insurance was zero depreciation cover, was not cashless, and the company was United car insurance. The claim received from the insurance company (United car insurance) against my total bill was not the same and there was a discrepancy of approximately RS 8000 INR. Upon clarifying the cause for this, I came to know that the company had to change some parts which were not mentioned in the estimate sheet given to insurance company. These extra parts should have been mentioned to the insurance company in a supplementary sheet. The Volkswagen service provider Mr. Anwar Khan says, he provided the supplementary information to the insurance company surveyor Mr. Anil Kumar Jain (Licence No.: SLA 7035) verbally, but the surveyor denies the same. I also want to complain against the insurance company surveyor, as he was very casual regarding his work. He had to make sure the bill amount and claim amount and his report should match. He used to ignore my calls, didn't inform any status of my report or anything regarding the whole process. The insurance company completely denies any kind of help now and has requested me to contact the Volkswagen for their mistake. I want my deficient amount to be given to me as soon as possible. I kindly request Indian consumer complaints forum to help me regarding my problem and help me to recover the money which I deserve.

To report a bitter experience on the battery my family had to face yesterday evening, everything was going well and fine with the vehicle but from yesterday morning my wife noticed a delay in cranking, later in the evening after coming from work she was not able to restart the car as it beeped couple of times and remained silent without any response. Upon contacting the breakdown team and their physical inspection they confirmed and adviced for battery change.

It is really embarrassing, is that the life of a battery from vw...? I have owned many other brands but this is the first incident in my whole life a battery asked for replacement within 1yr and 2 months infact it is not yet 2 months (Deliv date 24/01/2018). So should we assume the quality of all the parts similar to the battery life in a premium car like vw polo?

Also came to understand you wont provide warranty for the battery as i have passed 1yr and 56 days. Ok, it is good to know that rules and principles are followed strictly but why did not the service personals understand the battery weakness at the time of service? It was marked as battery inspected and bla bla.. At the time of annual service, even i was charged a sum of 14k for the 1st periodic service which felt to be really on a higher side, still why customers are not treated or addressed properly at such instances?

My sincere request towards you is to support me in availing a warranty for the battery on a goodwill basis,

Looking forward to hearing from you.

This is related to my vehicle number ka-04-mp 8168.

I have updated the software without my knowledge that it will result in cluttering noise in the engine.

I have now went back multiple time for the solution and nothing seem to be able to work out.

And the most recent visit, the volkswagen service center has informed me that the injection has malfunction. There are multiple report online that this issue is the result of the software update done on the car.

However, the service center is denying that it has anything to do with software update and blame it on the fuel quality.

Is volkswagen providing the defected part that it will be so easily affected by the fuel? My car is just 4 years old. How can a good quality car be affected by its normal running condition and more so by fuel? Do not the volkswagen know beforehand the fuel quality? Why are you denying?

I draft this mail for a request for a duplicate invoice copy of my vw vento, 2011 model 1.6 l diesel highline car.
I actually require my car to be re registered to hyderabad from mumbai. I have taken the noc from mumbai and submitted to my rto office. They now ask for the invoice of the car to analyse the then price of the car to prepare the tax amount here. And to my bad luck i have miss placed it.
My request is, can i receive...