Volkswagen India Complaints & Reviews

Last week i had taken up my vento vehicle to the volkswagen service center with the complaint that the coolant oil seems to have turned completely black in colour. Service advisor had advised that it would take around 3 hours to flush the coolant and have the container replaced. It has been now 10 days now and still the service center is not able to identify the actual root cause and giving reasons to change all parts in the vehicle. The service is pathetic that they are not able to identify the problem and providing reasons to change parts which comes up with a huge cost. Last month i had a complete service of my vehicle which costed to 50, 000 and i being forced to spend more.
Service advisor just comment that it is a one-off case and i would say it is a manufacturing defect or they screwed up my vehicle in my previous service.

VW Mumbai West dealership sold me a RSA certificate on 21 June 2018 (certificate number : VW41582A[protected] and collected the relevant consideration for the same. When my car has broken down, RSA toll free number operator (Junaid Khan) informed that my certificate was not updated in the system. It took about 25 minutes on call to get this right. This maybe a potential fraud - dealer collects RSA money and does not update system. Please investigate. On other matter, Junaid collected a copy of my RSA certificate on whatsapp and informed there is no official email address for getting the certificate from me. I do not have whatsapp (on the phone from which I called) and he said he is unable to help if I can't whatsapp it. Is whatsapp a medium of official communication at VW? That too to collect personal information from callers? Please look at compliance with your information security policy and data protection policy. Thank you. Best regards, Varun (on behalf of indu John - MH 47K 0158)

I am loosing lot of time and money on frequent failure of your abs sensors in ameo petrol models.

Vehicledetails
Reg no. Kl-39-k-2566
Dealers name-evm cars
Volkswagon ameo 1.2l mpi 55kw mt-co
Chassis no. Mexh16605ht056396
Engine no. Cjl 123879
Owner's name-nelson. K. M
Vehicle bought in 2016

Vehicle is being regularly service3d at evm passessnger cars india p ltd, building no 3/275 a, cheranellor p. O. Edappally-kerala
Cin no. U50100kl2009ptc024052

This is regarding a persisting complaint on my volkswagen vento car. I have been servicing my car regularly, replacing parts as specified, using only shell diesel after i had 3 fuel injectors replaced.
The glowplug light goes on and speed automatically comes to 90 or 100 kmph when i reach 120 kmph speed in my car or the rpm goes to 3000.

For this i have left the car in kun volkswagen, chennai. They couldnt fix even after 4 attempts.
Every week they would say they have done a test run but when i take the car in highways, i see the same issue.
They have replaced turbo hose, pressure sensor and turbo wiring. I paid around 13000 rs for nofix service.

Later i have give the car to sundaram motors, chennai. They replaced egr. Still the same issue continues.
And for the 7th time, sundram motors advised me to replace the turbo which would cost a bomb for me or for any customer.

I have made multiple complaints (Med26314, ccr167821, ccr162870) to vw india but the complaints are just forwarded to the service center.

So please do not forward the complaint to dealers or service centers
This is a repeated issue and service center couldnt help about it but to replace the turbo which costs about 160000 rupees.
My car has run 110000 kms and i have done all the periodic service properly.
This is clearly a manufacturing defect which volkswagen has to do replacement in good will.
Don't punish the customers for trusting and buying a vw car

Hi this is hardik mistry. I’ve been under sales department volkswagen navsari since january 16 2019 till date but i have not been paid for the last month which is may. I was working even on sundays and regularly. I’ve been fired recently and when i asked for what i deserve, they denied to pay me my salary without any reason. I want what i deserve. I want my last month salary which is 8000/- or else i have to file a complaint against them to the highest authority or even police.

Hai i have problem with volkswagen polo car door lock key and techniction told der is a problem with lock set and its mechanical problem
This problem from part only
Then why should i need to pay the payment
From 2 days i am using second key how is it possible door lock key is not working
That's the point i discussed with gm at uppal branch hyderabad volkswagen ida uppal
And this is i am phasing from 4 time from uppal service centre
Thank you every much please try solve my problem asap

Lokesh reddy
[protected]
[protected]

Is there any customer service mechanism placed in indian market for volkswagen cars.
My experience is no 'customer care' is there, not here in ncr delhi even. If you call some customer care no. They will guide you to contact to the service personnel of the agency.
I got the battery of my polo car changed & an anti theft box poped-up on the system screen, demanding some code. Which ended up in locking the whole system along with ac etc.
Talking to the service personnel in the agency, i was told that it will happen every time when you change the battery and you will have to go to the agency for knowing & entering the code with the help of a scanner & for getting this anti theft box off my screen. And you will have to pay some inr 1500 for this "service", even if your car is under warranty.
This is absolutely ridiculous & sheer harrasment and putting your customer in such a trouble for no fault of his.
Rather than offering help at such troubled time
In the late evening, when you require your car ac the most in this scorching summer, they are suggesting you to not drive your car or drive it without ac & with other systems down.
And asking you to come to the agency the next day for getting anti theft open after paying for it. This is a perfect example of anti customer mechanism.
Is there any one deputed in indian market by the german car maker to handle such affairs or for 'customer care' for that matter.

Gentlemen, my car was absolutely strucked-up late night at my friend's place.
Don't know where to go for help?

Dharmvir khunger
Abhimanyu khunger
+[protected]

Hi I put a new accessories ( arm rest) from Autobahn Ram mandir goregaon West Mumbai on 22nd Feb and von 26th Feb my arm rest lock was open from both the sides I called Autobahn and informed them they said will see what we can do...Then I gave my car for yearly services and put the same complaint again and they said sir we are trying but no answer from their side...Then I called customer care and informed them they said with in a 48 hours you will get call but I did not receive any call from Volkswagen...I got one mail and I went to Autobahn again and met Sarita Sharma (manager). She didn't even checked my car in front of me they said will inform you tomorrow please leave your car so I did that...and I went there next day so nobody answered me properly even she don't even know that I put that armrest from her service center only...And I asked her what is the update after waiting so long in service center she said we can't do it. I asked why so she didn't answer me...she said (apne jaha SE hi lagwaya hai unse pata Kare) I said I put this armrest from your service center on the very 3rd day I informed your person...so she said ( usne mujhe nahi bataya).
I didn't understand what kind of service is this. I am very old customer of Volkswagen I owned two volkswagen vehicle and first time I am going through with this unprofessional behavior..I requested more than 15 times for the Armrest problem but not even a single person is answering...
I spend almost 7000 RS for the original Armrest and on 3rd day lock was open from the both side. I come volkswagen service center for all the small problems also I have a complete service record...But now company is not helping me on this...
My car no is MH-02-DJ-5914

Please help me on this and please change my Armrest my 7000 is wasted it's been almost one and a half month I tried my best but nobody is answering me properly. Whenever I called them they said will see what we can do but honestly nobody is doing anything.

As I am a permanent volkswagen customer I am expecting help from Volkswagen India.

Thank you
Dipanshu Saini
[protected]
Vehicle no: MH02DJ5914

My newly brought volkswagen ameo in january 2019 and had a problem of engine malfunction sign is appear at 3000 km after they solve my problem after driving 150 km same problem are aries. Again they sove. After driving 200 km again engine malfunction sign is appear. And this service centre is 120km away from my home and same problem is arive and my job is emargancy sevics so my daily routine is distrib. So kindly help me

Dear team volkswagen,

I have been a trusted customer of volkswagen cars for the past 6 years and myself, i own two cars of volkswagen, one in india and another in uae.

Quality and reliability was one of the prime reasons for opting for volkswagen despite many warnings from the fellow users.

As per the maintenance schedule of volkswagen, my vento tdi is supposed to be periodically maintained at an interval of 15, 000 km or 1 year. However, nowadays, i am forced to repeatedly visit the showroom in the frequency of almost 1 month due to many technical problems and some of these issues are recurring due to faulty workmanship executed at the showroom. For an engine management lamp issue, i had visited the showroom for 4 or 5 times. Then again for the break vibration, i visited the showroom for 4or 5 times. Is this how you define the quality of a volkswagen. Each time the reason stated by the service advisor is that now another subcomponent is responsible for the same exact fault. Seriously guy, do you expect us to digest these facts. Really, i feel that i might require another engineering in automobile to deal with you guys who are enriching on the customer by stating stupid reasons due to the fact that we are unaware of these technical details.

Last time, when i visited the issue of engine management lamp popped due to a screw remained to unfasten securely. You should note that this issue popped up 10 days elapsing the periodic maintenance. So, what the definition of this so-called periodic maintenance for which i am paying a hefty amount. I really feel that our cars are like lab rats for the technicians in the showroom. Anyhow, they would become excellent technicians in the near future as they are well adept with creating new issues more than solving them.

Now, the abs warning appeared for my car. When visited the showroom they stated that the rear left side sensor needs to be replaced. The vehicle has only been clocked 68800 km and the sensors of different sides were replaced almost 5 times. Now, this is the 6th replacement undergone in regards to the sensors. Sensors are no worn n tear part, right? So, what’s this made of to be replaced in such frequency?

The service centre had run the obd scan on my car just 2 weeks before and thorough inspection was carried out as i had raised my concern regarding the unfastened screw. No complaint regarding abs popped up at that time. I really suspect that these complaints are more of human-made errors. Else, how can such a component get damaged so frequently and in such short mileage? Again the expert justification from the advisor was that the damaged replaced sensor was made from germany and the current one which they are fixing is made in india, so no problems would come again. Can’t this be interpreted as the parts used in my vehicle is not suitable for india and eventually, i would end up replacing the full car itself (More than 50 % of the original car value has been spend in service centre for maintenance & repair). Even he said the same applies for the engine too, i. E if the engine gets damaged that would be replaced with an indian made engine which is more suitable for the indian environment. So your service advisor itself have indirectly confirmed that the cars produced are faulty and with time, each parts need to be replaced with indian made more compatible component. This is a serious case of tort and remedies should be made.

I do know that there won’t be any use of this complaint rather than forthcoming torture from your service feedback team and no one knows why they are getting these feedbacks (If not improving). Again if any complaints come, i should take the car to the same service centre, because the monopoly is owned by evm in kerala.

I think the final solution would be to dispose of the car once and for all. And never to look back again to the volkswagen brand. No offense, i really do like my vento in terms of performance and drivability, but the issues associated with the service is such a pain.

Previously email feedbacks were sought after the service. No that’s also stopped, may be due to the number of complaints.

I had made a complain to that my car polo whose number is up62bj5152 has gone for service in your varanasi dealership for last 5 days and neither they are doing any service nor they are changing any ac condenser parts and now this is the final reminder to you that if you dont take immediate steps in my problem you give any instructions to you varanasi dealership i will be bound to take legal action against your company.

So it my humble request to you sir that please look in to this matter very seriously its giving bad name on your company and your good will is going down day by day so please take necessary steps in this matter as soon as possible

We own a volkswagen polo 2016 registration. The registration number is kl 12 k 6006. It has run ~26000km now and service has been due for 2 months that time i was not here and contact the centre they said do the serivece in 30000km from the volkswagen service center at calicut, kerala.

Since 2019 april we are facing issue with the fuel injector.
While on a travel from home to office (26km) suddenly coil warning lamp was on and mil warning lamp also glowed. After investigation at near by workshop (There is no center at wayanad) they informed us that the first cylinder injector is out of order, so they need to replace the same.
The total repair work cost us rs.22, 035.

With in short driven km the main part of engine was dead and there is no response from volkswagon

I know u did everything according to yr ability as far as yr new staff concern. But it wasn’t up to d task. Those things dat u had not repaired is only coz u want to change dat wid good amount. I m goin to another service center today so if at all i found u were cheating on dat day u may not be on d same chair again. Every relative of mine had purchased after i took car. Service related issues are always concern in ahmedabad. I[censored] r not taking it seriously u would not get credits. Last time concern was not motor. One of the vent was blocked so air was not coming out of d vent. But after i talked wid dem and also my cousin from divya bhaskar talked wid dem dey sent a person to modasa and then they rectified it. So i[censored] love yr job then give 100% to it. Yr stupid manager and fellow in ahmedabad don’t know y ppl choose vw polo. Its not coz of dem but they love this car even it costing a lot. Take it seriously and i m forwarding this to every office of yrs. Thanks for yr irrational answer and just open ur cctv 1yr back and see that what was d concern? Ok

I want to tell that we are suffering from many problems like if we have do send a car for minor work it’s not available in solan we have to send it to mandi (H p) it’s 120 km away from solan after that company charges fuel expenses from us it’s like 2000. There are many empty places in solan they can open service showroom there but they don’t. Its there problem they are not opening service in solan so they should not charge for fuel from us they don’t send car on time for work they say when there worker will cum then only they will take car to mandi showroom. While selling the car they told us that service showroom will open in 3 to 4 months now it’s been year.

I would like to bring the following issues to your notice and for appropriate actions/consideration:

I purchased volkswagan vento 1.6 mpi mt highline 2013 model sedan car on 19th july 2013 through your authorized dealer, m/s ramani cars p limited, madurai branch. It costed me rs.10.72 lakhs and i purchased the car thro car vehicle loan taken from sbi, central branch, madurai.

I’ve carried out all periodical service as per the schedule without any deviations. I never sent the vehicle to any local automobile service vendors even for small check up. I have sent my car only to your dealer m/s ramani cars either at madurai or coimbatore. I have all relevant records with me since the time of purchase.

Now the vehicle has completed only 95633 kms run but i’ve incurred more than rs.75000/- as repair expenses which is exorbitant and not affordable for me. I purchased your car believing that it is a german made and cost of maintenance will be low cost and the service will be top class. However, am disappointed with the way my car is being serviced by your dealer.

I believe that the reason for the unwanted maintenance expenses is due to mechanics/technicians employed at your dealer ship. Those mechanics/technicians knowledge about this high end car is very poor, they could not explain the real problems whenever i left my car for maintenance/faults. They never explained to me clearly the problems of my car. They do not totally resolve my complaints, they do just to close the work card/job sheet and release the vehicle.in the recent months, i have more problems with my car and i am left with leaving the car at their work shop. I am quite surprised to see, volkswagan allows its dealer to employ unqualified auto mechanics/technicians to do maintenance of cars. I am feeling this because of the poor quality of the service being provided by the dealer.

On 21st january 2019 i had sent my car to your m/s ramani cars, coimbatore branch dealer service station with the complaint of servicing/repairing of ecm.

Even after many days of handing over my vehicle to service station, i didn’t receive any proper response about the status of repair works completed/pending in my vehicle and exact delivery date from their end despite of several oral and email reminders. Whenever i called or wrote to them they had repeatedly informed me that ecm spare part is to be manufactured and sent by the manufacturer. This car is being sold by you and am surprised to hear that you have to manufacture ecm upon my request??? It is quite a mental agony to know that spare parts are not available and my car is lying idle for want of a spare part. Meanwhile, i have been paying my emi to the bank.

Upon my continuous follow up, and, after 45 days they delivered my vehicle and after 300 kms run again the ecp signal appears in the dashboard. Hence once again i’ve sent my vehicle to service station. This time they superficially checked the vehicle and said they found problem in the injector and the same was cleaned and it was delivered to me. But, within next two days the same ecp issue recurs and again they took my vehicle to workshop and done some repair work in the injector and charged me rs.1210 as service charges.

But i didn’t find any improvement but faced the same issues again and send back the vehicle for service.

In the light of the above i would like to bring the following points for your consideration:

1. Every time my vehicle has been inspected only by floor mechanic/technician and whatever he is telling i’ve to accept without any option and paying the spare parts amount and service charges, but, there is no change in the vehicle condition.
2. I’m totally a non-technical person and ignorant of what is happening in my vehicle and even after many visit to the dealer workshop, so far, no automobile expert from ramani cars explained me the technical issues to my understanding and to justify the reason for recurrence of the same issues in my vehicle. Given that i am going with the same complaint, it should be the expert who should have explained to me the exact problem of my car and advise me appropriately.
3. On the contrary i was forced to depend on the words of technician and because of his poor capability and expertise i’m not able to find the solution and keeping my vehicle in the workshop.
4. Since jan’2019 nearly 5 times i’ve sent my vehicle ramani cars service station for the same complaint and that too in jan’19 they delivered the vehicle only after 45 days.
5. Every time they are telling different issues and reasoning as usual wear and tear problem.
6. Every month i must pay the emi to sbi at rs.10250/- without proper utilisation of the vehicle. Besides for all my official and personal movements i’m using hired vehicle which is an extra burden for me.
7. Due to the above i’ve undergone unnecessary mental agony and losing my interest on vw brand vehicles.

Now, my question is:

Why i have to invest my money to buy vw brand car and incur huge maintenance expenses because of your dealer’s unqualified technicians?

Why should i depend on your poor service again?

Why should not i claim refund of all expenses incurred by me in this particular complaint from you/dealer?

And, further,

Why should not i claim liquidated damages/compensation through consumer courts for the unnecessary cost incurred by me due to your poor quality volkswagan car (Low cost maintenance-misleading advertisements), dealer’s employment of poor unqualified workmanship and mental agony caused by your authorised service vendor m/s. Ramani cars private ltd., coimbatore.

I expect your immediate explanation for all my above queries and resolve my car issue completely.

I am looking forward to hearing from you within two weeks from this date. If there is no reply from you, it is presumed that you are accepting my complaint and have nothing to explain. Subsequently, i will initiate appropriate legal actions against volkswagan india and your local authorized dealers at coimbatore, madurai.

I am sending this complaint to volkswagan international head office, volkswagan india office for their knowledge.

Regards,
Vmsundaram
Owner of vw vento tn58a35523

Hi sir, my name is NEEL. i bought new GT TSI, last month. from friday i m suffering a problem with my car. when i turn on AC, then compressor start viberate. i need ur help. i went to volkswagen workshop today. but they are saying that GT TSI comes with this type of noice. i went to the workshop again but they didnt take my problem seriously. i dont think so they will solve my problem.

Booked an slot for car service and didnt get any response from service center for confirmation. I keep on calling service center for car pickup and didnt receive any response. After multiple reminders from past three days and today early morning reminders i got response saying that they cant service my car on booked slot. I had plan of going to mumbai in the morning and i cancelled it only becauae of the time they promised me to do by 4pm.

I am a regular customer of Volkswagon Gurugram(A unit of Triumph Auto Pvt. Ltd.). I have also taken their AMC. I have insured my car with United India insurance company Ltd. At the time of renewal of my insurance, i was told by insurer that in case of any mishap, the repairing would be done without any hustle and as soon as possible, if I renew from their service centre as we have tie up with some insurance companies. I was convinced and got renewed from their only.

I met an accident and my car got crashed from front and back on 19 April, 2019, Friday. I took my car to the workshop of Volkswagon Gurugram. I was told that the repairing will start only after survey by insurance company and my car would be given to me in 7 to 8 days. I agreed and left my car there for repairing. I called on 24 April and their representative told me that the claim approved by insurance company is for outside damage only. And when we will open the car there would be inner damage also. Now we will again take approval from insurance company and it will take minimum 10 more days. Insurance company do their survey as described by Volkswagon representatives and the survey must once for each and every part. I am facing a lot of problems without my car and the workshop is just passing the ball to the insurance company. Their service is below par and try to fool me every time I talked them.
Please look into the matter.
Thanks

I got my car serviced at frontier vw gurgaon on 12th - 13th april. I was suggested an amc plan which would take care of the next service cost. After purchasing the plan i got to know that it is dealer specific. I am moving to mumbai and the plan cannot be used there. Moreover, all the discussion with vw representative while purchasing the plan was verbal. The representative did not tell me that the plan works only at the subject dealership. I purchased the plan based on verbal assurance by the representative. So i requested dealership to refund the cost of plan or do some arrangement so that plan can be used in mumbai in next service. However, dealership has denied for the same. They are saying they can neither provide service in mumbai nor they can refund the amount for pack. My details are as follows:

Volkswagen india — duplicate invoice

1 review
India
Sa sarika ravi chandra sekhar on apr 2, 2019 mark as resolved

I draft this mail for a request for a duplicate invoice copy of my vw vento, 2011 model 1.6 l diesel highline car.
I actually require my car to be re registered to hyderabad from mumbai. I have taken the noc from mumbai and submitted to my rto office. They now ask for the invoice of the car to analyse the then price of the car to prepare the tax amount here. And to my bad luck i have miss placed it.
My request is, can i receive a copy of my invoice or a letter stating the then price of my car.
Please help me.

Registration details: mh46n9168
Email: [protected]@gmail.com
Contact: [protected]