Volkswagen India Complaints & Reviews

I have been a proud owner of vw vento diesel since 2017 with the safety, stability and comfort it had provided during long or short journey. I have been recommending my family & friends to test drive vw vehicle before they make their decision purely on basis of my experience with this car and service centre till now and have been following all their advice to replace parts without hesitation even when i knew other would term is as not necessary or required.

The current encounter with the mody auto corp service centre located in mira road has disappointed me, the car was picked up by driver on 23rd july 2019 for replacing front windshield which developed leak only after two year of replacing it (Reason state sealant gets dried up)/ minor denting painting. It was promised to me that the car will be delivered back on 5th august 2019 which was further delayed by 4 days with a reason of delay as “workshop being closed due to heavy rains on 2nd aug”.

I was informed by crm that the car was already moved to stock yard and there is no damage to it due to water logging in the area of service centre, to which i informed her about expensive audio upgrade done my me being a music lover where i was informed by her there is no damage to the car. She informed me on 8th aug that car will be ready and will be delivered on 10th august which turned out to be false promise.

After following up multiple time on status of the car on 10th aug, i received a call from service center head spilling beans of disastrous news with car interiors been damaged by water as driver had kept window down however she assured me workshop will cover all expense and the car is still at stock yard. The extent of damage to car was horrifying when i had a first look on 12th aug, where i learnt rear seat was removed, boot was all in bad shape, dsp and monoblock placed in cabin were already removed by service centre and i had to ask my sound vendor to come visit workshop with me to assess damage, yet again i was promised by crm that workshop will cover for all damages either repair or replacing the devices.

The extent of damage assess by my sound system vendor on 13th aug, leaves me in no doubt that entire vehicle was submerged in water and service center head assured me of all support and fixing damage however after few follow ups on 13th / 14th and 16th aug she informed me they will not be able to cover for damages as service centre cannot claim accessories. I had been expecting a call from general manager for past 4 days which never came.

I see the entire episode as bridge of customer trust and patients which i have lost now with this service centre and reaching for your support.

My expectation is the damages that happened during the custody of car in service centre should be owned by them by replacing faulty parts and customer should not be impacted as this is a matter of brand image for vw and mody auto corp else why would someone buy such a car of visit service centre.

Vehicle number: mh[protected]xx

Following were damaged

Digital sound processing unit from audiotec fischer
Mono block from powerbase
Speakers on right hand side not working (Front component / rear coaxial) from audiotec fischer
Speakers on left hand side needs servicing from audiotec fischer
Space rings for all four speakers cabling all oxidised
Sub-woofer box damaged in boot

This over all setup cost me around 1.2 lakh in 2017 and what i am requesting is they replace all the devices with like for like or upgrade.

It’s disappointing to learn that area of this service centre is known to be prone to water logging in previous years, yet not enough corrective action is taken by mody auto corp pvt. Ltd.

My car no tn 07 bt 6066. No issue in vehicle and parked for annual service on[protected] as it crossed 15000 km from previous service. Delivery after service on[protected]. Bill amount paid - rs.29019/-. After service i faced the following 1) no pick up and felt very hard with sound after 60 km speed 2) water sprayer not worked in wiper 3) gear indication in ignition not proper and shown wrong information abou t gear no. 4) ac no cooling. After a long struggle my car taken for service again by the company on[protected] and delivered again to me on[protected]. Later on only i found even after 2nd attempt the issue not resolved and for name sake they did something and cleverly handed over without charging anything. While i escalated again the issue to the company there is no proper response and action from the company and finally today morning[protected] my vechicle totally stopped on the way to my office in chennai - bangalore highways. Now i parked in a private workshop for service. It is clear that the customer we are believing authorised dealers for good service. But authorised dealers are only window dressing the interiors and outlook of the car and not attending the major issues. Luckily today ii escaped without any accident as my car stopped while running in the highway. Now i want you please intervene in this issue and compensate for my mental agony, waste of time, luckily escaped from accident.

I have vw vento 1.6 mt comfort-line (Mh-02-dj-7753), purchased on may 2014. Recently had an issue of a blinking "emission and coil" indicator, in between a drive. When it was taken to autobahn service centre, vidhya vihar, mumbai on 14.08.2019. They inspected the car and informed like have to replace 2 fuel injectors. One injector cost is around rs. 24500. The service centre informed me the cost of 2 such fuel injectors as rs.49000/- and since it is outside warranty, i have to bear entire cost of it. I am regularly doing service in vw autobahn workshop and last service done on 23 july 2019. No issue there at that time. My car runs only 41k kilometers as of now. After a detailed research, i found that there were so many vw vehicles having same problem, which definitely raises a question on the reliability of a world class automobile manufacturer. All cars running in india using same fuel and but these kind of complaint are more for vw vehicles. I sincerely hope that your technical/ engineering team will diagnose the issue in detail and let us know the best way forward. From the financial perspective, i believe that volkswagen india will bear the maximum cost, for its unreliability in this case, and value your esteemed customers.

Dear dealer,

This is regarding my car wols wagen polo wide registration number pb10gu8384 my car was immediately stopped during running on road and didn't start again even i have tried so many times then i have call to lally motors ludhiana and told them about this problem and after that they have sent tow van to pick my car. When car reached agency service advisor call me and told me that there is problem in injector i don't know who called me for this from agency. They also don't tell me that injector is not covered in insurance. After approx 1 month they called me that your car is ready please pay bill of rs 31000/- and collect your car from agency and also for your information they sent a bill of rs 5000/- and asking for rs 31000/-. But after had some words regarding this issue i have give only 15000/- from which they have given bill of rs 5000/-. What about else amount i don't know. I asked for full bill they said we have prepared you injector from outsider mechanic not from internal workshop of volkswagen. I am a prime customer of volkswagen and now i am going to file a complaint against dealer workshop. I have purchased a car from lally motors not from mechanic. Why you people are making fool of customers. I am not satisfied from your company specially from lally motors. Dealer is making fool of customers this is directly impacting on volkswagen.

Regards
Vinod chaurasia
[protected]

The power steering of our volkswagen also is too tight and causes a lot of pain while driving for long distances. One of the tyres has developed a bulge. Service centre is not solving the issue even after repeated visits. Raised complaints in customer care and even they don't respond. Really disappointed in the product and the company. Didn't expect this!

I had lodged a complaint (Complaint id.2368235), med 26444 on 19th june 2019 that the turbo charger of my polo car up 78 dv 1385 has mal functioned and it should be changed at the earliest as the car is in extended warranty which covers all types of engine mal function. But till date no action has been taken. On enquiry i have been informed by the service centre at kanpur that permission for change of turbocharger has not been given by volkswagen and there is some issue of volkswagen with bajaj alliance. I have to point out that the commitment for warranty was given by volkswagen and so it should honour it. I has come to my knowledge that this is the usual way that customers are harassed by volkswagen but not fulfilling their commitment and that in end do the required repairs either under pressure of being shamed on social media or due to judicial pressure. It such behaviour of volkswagen executives should exposed to the public by organising a press conference and also customers who been harnessed should shame them and the proceedings of it be uploaded on facebook and twitter.
Sanjiv lal

This is in regards to the incident which happened on the 22nd july 2019 that my car met with a small accident on the highway while coming back from jaipur. It was almost 8 in the night while i contacted the roadside assistance to tough my car. The individual on call asked me do online payment standing on the highway without which he would not be able to send the crane. My mother and me stood alone on the highway at night for almost 3 hours waiting for the crane did online payment. I seriously regret investing my money on such a company where there is such unethical behaviour, and what pathetic service is the company providing. Such a ruthless behaviour. My question is if i am sending my car for repair, can i not pay that amount there? I mean what kind of negligence is being trained to the employees.

Second, yet again its been 2 weeks now the car is in the gurugram service station. I visited the service station just next day of the incident and they said they would repair it within 1 week. Till date, the work has not been initiated yet. The company charges a huge amount on regular service, or for any part but i must say the service delivery is zero. What kind of image do you portray? Highly disappointed with the quality of service and the in human behaviour.

Sir,
My car, reg no:- (Kl 53 c 3141) given for annual servicing and fault rectification on 12th july 2019.
The fault was :- vehicle pick up is very low, a hissing sound comes at the initial stages when car is started in the morning.
It is 17 days passed, the fault is not yet rectified till today and my mobility is hampered too much.
I never expected such a situation from an international company like vw
Your intervention in this regard is highly appreciated.

I bought ameo automatic one and half year back. Last week i found that my car is dead and not able to see anything on meter aswell. I took help of rsa and bring car to service center through jump start.
Service center claim that i need to replace the battery as it's dead. I don, t have any option left so i need to replace it immediately.
My question is what type of quality u r using in new car that, i need to replace battery...

My vw polo ka04mj1858 was given for bodywork repair at pps motors bangalore, on 24june and i received it on 2july2019. When i collected my car from the service centre on 2 july the car was handed over to me with the key in a position that was draining the battery and as a result the car did not start.
It was subsequently jump started by the service team. I took my car back home and it would not start. So i returned it on 4 july only to hear from the service team that the car battery was dead. I asked them to fix it but they advised it has to be replaced. I asked them to do so at their cost as i had handed over a car with a perfectly good battery.
The battery was checked about a month before by the same service advisor during a routine service and was deemed to be in good condition.
I have not had problems with the battery till the time i handed over for body repairs even though i would leave the car for a week or 10 days untouched when i would travel. It was working at 100%.

This i reported as negligence at the service centre and advised them to return my car in a condition that i had handed over. That meant fix my battery or replace it.

They continuously refuse to take responsibility for their negligence and ask me to cover the damages. They sent my battery for warranty claim and for a battery 3.5 yrs old the company only offered 9% coverage. The rest 91% as per pps motors was to be borne by me. I refuse to pay for negligence at their end.

I have known of vw fraud cases earlier so i am compelled to think this could be a deliberate attempt to get me to replace my battery before it's time at the service centre.
The current attitude of the team in the center is nonchalant as it has been 2 weeks since i returned the car and a solution hasn't yet been reached.
I request you to have this resolved for me at the earliest.

Vw pps motors no.147/1, beside elements mall, thanisandra main rd, 5th block, ms ramaiah north city, manayata tech park, nagavara, bengaluru, karnataka 560077

I have connected with the following
Mr ilayaraja +[protected]
Mr purushottam +[protected]

Hi
On 13th july'19 i sent my car dl 12cc 1753 to volkswagen service center-a-18, a block sector 6 noida u. P for engine check light, my car was running perfectly fine on the time of check light which came 2-3 days back, when the car came back from the workshop on the same day it was fine, but the next morning car didn’t start and a new problem epc light was coming so i called up mr. Rajnish advisor (‭+[protected]‬) he sent some technician and afterwards he said that the car needed to be towed for further inspections and you have to bear the crane charges even though it was not my fault. He kept my car for 2 days then again asked me to take it as it’s working fine now. Now today 16th july'19 again i’m suffering as again epc light is coming and this time i spoke to mr jasprit manager (‭+[protected]‬) about this and now he expects me to pay again for the towing charges even though i’m not at fault the fault arises when my car came from the workshop. Kindly look after this matter and resolve it as soon as possible as i’m suffering without the car.

Thanks
Raman
[protected]

Hi,

I own a vw polo (Mh15 dm7835) as the quality and comfort of the vehicle is what i liked the most out of the cars that are there in the market now a days. I am doing regular servicing of my vw polo from the shreekripa automoblies pvt ltd. Nashik maharastra india. But from the last 2 servicing i am having trouble of starting of my vehicle in early morning, and for this i gave the vehicle for servicing in the month of 11 dec 2018. At that time they did a normal servicing and said that this issue is solved.
But again after 3-4 months the same issue arise and again i went to them for the same problem on 17 may 2019, this time they said that i will need to do full servicing and then only the issue can be resolved.
Last time in dec they replaced the coolant of my vehicle which was always getting vanished and i was needed to topup the same again and again many times whenever i need to go long distance. This time when i gave them the vehicle for servicing they told me that the coolant pump is leakage and i need to replace. They made a total bill of rs15081. (Invoice no. Pia1900815) replacing all the unnecessary things.
It took them almost a week to change the water pump because it was out of stock, i don't understand how they are running such a big show room if they can't carry such a small inventory and even if is out of stock why it took them a week to order and replace such a small part. I was also helpless at that time.
My issue was not solved even after that also again there is same problem with starting and the coolant is still getting vanished. Now the vehicle is getting heated up even if i go 30-40kms.
It's a very high time for me know because of this issues yesterday in the middle of the night around 1am i got stuck and my vehicle was heated up and was unable to start on a point where there was nothing for help and it was badly raining at the same time, and i was with my wife and my 02 years old son. I tried my best to start the vehicle but nothing was happening, finally i called my friend and ask him to cum at that point to help me, it took him 2hrs to cum at that place, till that time i was suffering and was just sitting in the car because it was all dark and can't leave my wife and my small baby alone, finally i towed my vehicle for almost 100kms and was fedup.
I cant understand if the coolant is replaced with coolant pump than how could the vehicle gets heated up so fast. Also still the coolant is getting vanished, vehicle is still having starting trouble and what not. The service centre is such a hopeless that they can't solve the small problem. This i could have done from outside service station but i chose the company one thinking that they are more of a experts and they can keep my vehicle more maintained than the outside once.
I am not expert in the car maintenance, but the showroom should be. I believe what they says for doing the service and act accordingly. If they cant solve the problem they should stop robbing people as the amount of the one servicing is huge. And if after that also the problem is not solved whats the use of showroom service station??

Please i request for the necessary actions to be taken against such people. And help me in this regards.

Nikhil belsare
[protected]

I have booked vw polo highline plus thru your vendor - vw bangalore north in my wife's (Asha shyam) name. While i requested for a specific colour (Silver).. The concerned sales executive asked me to pay rs. 25, 000 as advance to block the car and we immediately paid this as a cheque on 22nd june 2019

Meanwhile, the car load was not approved and we had to take the car in someone's else name and car was delivered clean on 3rd july 2019 after taking the complete money.

But even after all these the dealer is refusing to give the orginal 25, 000 advance back to us. (Theoritically we have no car pending for thsi amount)

We are considering to go to the consumer court now, if we do not get the money back in next 24 hrs

Hello sir/madam,
There was an air leakage from the front right tyre of my car
Model: polo tsi petrol
Year : 2018 model
Purchase date : may 04 2018
Reg num : tn 22 dk 8345
For the past two weeks i have attended vw alandur thrice and this issue hasn't been resolved yet.. There was a puncture in my car tyre and i fixed it.. Again the same car tyre got flat and this time i took it to vw alandur where they just filled air and kept in observation for 4 days and after the inspection with apollo tyre team they said they couldn't find any leakage and aaked me to put mushroom puncture and i did it so (Where they don't even have facility to do in there own service centre) so they asked me to do it in the nearest puncture shop (Harsha tyre) which is a authorised dealer of apollo tyre and again i got the same problem and no one in the service centre is taking the responsibility and instead they gave me the apollo tyre dealer number and asked me to ask whatever it is from them and when i contact the dealer he says me to buy a new tyre which was just one year since i purchased my car and when i call the service person again to discuss they are threatening and swearing at me.. I'm really helpless and soo frustrated and very disappointed with the service provided by the
*warranty head* : karupasamy and ramesh who didn't have any intention to rectify the problem
I have attached the tyre photo and job sheet copy photo below.. They don't even have time to get my sign and fill service advisor name also in job sheet

Hi Team,

I have used Maruthi Astar earlier and my brother drives a Toyota Etios. We never faced problems with the power steering racks in any of our vehicles as they both are running at 60k and 90k mileage respectively. But my VW Polo Highline has been shaking and vibrating violently from 40k kilometers mileage. The service center executive says the steering racks needs to be replaced. This is least expected from Volkswagen.

Replacing the steering rack only at 45k kilometers mileage is not good. Also I have seen many complaints w.r.t the steering racks in India. Volkswagen must consider this a defect and take care such issues do not occur in future. Else customers will be forced to opt for other options in the market.

Thanks,
Abdul

SUBJECT- HARASSMENT, EXPLOITATION, CHEATING BY LALLY MOTORS VOLKSWAGEN CHANDIGARH.

Its 2019 and as per my knowledge all leading private car companies not even within India but all over the world, keeps working out on proving the better and better customer services till the best is achieved.

But, to my astonishment, the scenerio in the LALLY MOTORS VOLKSWAGEN CHANDOGARH stands totally different. May be they are working on achieving maximum harassment and explotation of their customers and cheating them by non-disclosures, or affirmative misrepresentations in the servicing and making technical faults in the car.

I have been every time exploited by the staff of Lally Motors by being excessively and unnecessarily and intentionally and regularly charged huge amounts for the same and related concerns or defects in the same car everytime.I am astonished and shocked to see such unethical practices and exploitation of the customers by such a reputed German brand Volkswagen's dealership.

• I have been visiting the dealership several times for the same or related concern of leakage in coolent in my car since long and also as per the directions of the dealership I have been paying huge amounts for the may be rectification or replacement as per them.But the same fault stands the same till date. Last time they replaced some parts related to the coolent leakage that is maybe water pump i guess but at the same time the problem was not resolved for which I visited the dealership immediately and also made to the dealership as well as the Volkswagen India customer care email ID but I was not hurt nor any action was taken by the dealership for this defect even after my several visits and mails no satisfactory MI note was signed it by me e regarding the resolvement it off the leakage in coolent
• Now again the dealership aap is asking for the replacement of another different part in the engine regarding the same concern since then and as per the directions I again have to pay a for the same concern and I think ok in future departure and have to again and again pay to the dealership for the same or related concerns to the dealership as I have to you think and decide and pay as per Lally Motors till the time iojn the Volkswagen car this is ridiculous the staff is not at all all aware about consumer rights CE and id.me image and norms of the Volkswagen India it would not be wrong to say a that Laali Motors aa continuously exploiting ripping off the Volkswagen customers taking the advantage of the Monopoly of Volkswagen dealership in that area
• Now it is again requested to the Volkswagen India to kindly look into this scam being done by the Lally Motors at the reputation and brand image of the VOLKSWAGEN INDIA and the dealership maybe e withdrawn from Lally Motors for unnecessarily and intentionally exploiting the Volkswagen customers or i will have to knock the doors of the Court for Justice.

Thanks,
Regards,
Harneet Kaur
VENTO TDI
CH01 AM 4907
Mobile [protected]
[protected]@gmail.com
Chandigarh.

I want to complain about poor servicing and rude behaviour o[censored]r employee (Vaibhav rana) at volkswagen moti nagar delhi. I sent my car to moti nagar volkswagen for servicing through pick & drop they promised me to return my car same day but returned after 30 hrs. With few items broken, without proper servicing and even without washing. I got call for ratings about feedback of service i told them everything but still my problem is unsolved. I payed more than 13000rs. I just want proper servicing of my car. Otherwise i will go to court.

Sir,
I have booked an ameo highline plus (P) in the last month. The deals offered me a lot including seat cover, mat etc... at the time of booking. I paid Rs. 682000.Now sales executive told me that the offers has been changed. But they offered me at the beginning. If its the case, deals would have been informed me earlier. Now Im little bit confused whether it has to be cancelled or not. Its pure cheating. I booked at EVM volkswagen, kottayam, kerala. My cell no [protected]
Looking forward to get a positive response.
Thank you
Dalish Sebastian

I am losing a lot of time and money because of the poor sales and services by Volkswagen Kannur (PHOENIX CARS INDIA PVT. LTD.)

Vehicledetails:
VOLKSWAGEN POLO 1.2 Tdi 2011 Model
VIN : WVWF11605BT070860
GSTIN 32AAFCP1300E1ZA
Reg no. Kl-59-E-1999
Dealers name-VOLKSWAGEN KANNUR ( PHOENIX CARS INDIA PVT. LTD.)

Hi,

Last week on Monday[protected] I went to Volkswagen Kannur for inspecting my polo due to few problems like gear not engaging, turbo not kicking in, Suspension problems and all. They inspected and told me to change the parts like gear cable, Pressure converter, link road, back suspension, timing belt etc...and estimated around 50000rs.

As gear cable and Pressure convertor need to replace as quickly as possible (otherwise the vehicle will breakdown) I told them to order as soon as possible. Rest I told them to change during the vehicle periodic service (115000km) coming after a month as other issues are not a big concern. They took the order of gear cable and pressure convertor and told me to wait for a maximum of seven working days because parts are not available with them. I agreed with them and returned back home.

After a week ( on[protected] I called them back as they didn't even make a single call to me be related to that. I asked about the parts and they told me that parts didn't come and told me to wait another week more. I think they just ordered this day only because Normally every part will come within a week so I doubted about their response. Anyway, I'm ready to wait a few more days. But Unexpectedly this happened. They called me today ( on[protected] and told me that all parts expect gear cable has reached their showroom. Also, gear cable is in back order category so that they don't even know when it will be available and its not available with any other dealer in kerala. My polo Gear cable is in a broken condition and it will breakdown within a few days, I need to replace as soon as possible.

Gear cable replacement is the major problem for my polo and they are not concerned with it. As a Reputed Brand like VOLKSWAGEN, I didn't expect this. How can they say that "they don't know when it will available?"
As per them, I understood that it will take at least a month due to Backorder. They don't even bother about my vehicle that it will breakdown within days.

All the service is done at Volkswagen Kannur only because other service centres are far away from us and for the past 3 years, I am spending more than 45000rs per year for this car for just servicing and parts changing. Their Aftersales service is very poor. Please go through my Service records and verify.

Previously also I have made so many complaints about their service and parts but i didn't get any justice.Hoping my issue will solve soon.

Thank you
VIVEK KV

30th April 2019 Polo car Reg. No. TN 85 B 0896 was given for service at KUN MOTOR Service at Alanthur, Chennai, Tamil Nadu. Replaced several parts including service we have paid Rs 48, 000.0. No proper service and complaint to service adviser for several time. No use for Volkswagen Service center. 5th June 2019 was given for Body shop work and requested for Old complaints are to be resolved. Bill was raised before fixing the accessories and old complaints not resolved. very poor responses.