Volkswagen India Complaints & Reviews

I draft this mail for a request for a duplicate invoice copy of my vw vento, 2011 model 1.6 l diesel highline car.
I actually require my car to be re registered to hyderabad from mumbai. I have taken the noc from mumbai and submitted to my rto office. They now ask for the invoice of the car to analyse the then price of the car to prepare the tax amount here. And to my bad luck i have miss placed it.
My request is, can i receive a copy of my invoice or a letter stating the then price of my car.
Please help me.

Registration details: mh46n9168
Email: [protected]@gmail.com
Contact: [protected]

My car was damaged in accident in allahabad we went to allahabad showroom for service but unfortunately it is under renovation so the manager suggested me to take my car to varanasi for service we went there and claimed our insurance of zero charge but now they are asking to us to give services charges approx[protected]
My car regn. No.= up70d6377
My car is ameo petrol comfort line
Chassis no mexl16607ht093346
Owner name is shyam bihari singh
I hope you will help us as soon as possible

Dear sir,

I am having a vento high line diesel automatic car since january 2018..
I troubled with my car as it was making some abnormal noise, discomfort drive and continuous engine warning sound.
I approached the ramani volkswagen service centre which is located in tirunelveli district at tamilnadu on march 18th morning and explained them all. Since they have took three days to diognose and finally found some mechatronics issues. This is not even conveyed to me immediately after the trouble shot. I came to know when i called back after three days.
The coversation between us was ended up with their promise of ordering the spare and sort out the issue as quick as possible upon my request.

Today is day 10 since i have been waiting for their positive feed back to get spare but in vein. I was answered with same story each day when i call them that they couldnt find the spare.

Passing a single day without my car is horrible in this summer even i rented an another car with the payment of about 7000 per day for my business purposes. Who is gonna be compensated this expenditure. I know the maintenance could take some time definitely but that must be reasonable in any way. I dont get any feedbacks from them by mail or some other ways. I myself needa contact them everyday. Im really frustrated with your service.

Thanks for your consideration in high priority..

Hello team,

I have got some issue with the service done by vw service center noida sector 6.
I bought my car in mar 2018, in 6 month general checkup, they didn't mention any issue related aliment or anything else. After that general checkup, i moved to france for 3 months so for that particular time period my car was not in use.
After coming back from france, i am running my car and its been 3 months.

Before the yearly service i have noticed that there lots of wires are coming out from front left tyre. The same i showed to the vw service center before the service get done. Now they are saying its due to alignment issue and they will not give any claim.

I have also visited apollo tyres for inspection and they saying the same thing.

My concern is that this is purely from the service ignorance from the vw. Coz i don't believe that any apollo tyre can damage like that in just 3 months.

I have both the service docs (6 monthly and yearly) and there nothing mention related to any issue.

So i want compensation from vw. Thay has to give the claim of tyre replacement asap.

Regards
Saurabh singhal
Mob - [protected]

I met with an accident on 12/11/2018, for which I took insurance claim in Volkswagen (Automark Motor Pvt Ltd.), New Delhi. The insurance was zero depreciation cover, was not cashless, and the company was United car insurance. The claim received from the insurance company (United car insurance) against my total bill was not the same and there was a discrepancy of approximately RS 8000 INR. Upon clarifying the cause for this, I came to know that the company had to change some parts which were not mentioned in the estimate sheet given to insurance company. These extra parts should have been mentioned to the insurance company in a supplementary sheet. The Volkswagen service provider Mr. Anwar Khan says, he provided the supplementary information to the insurance company surveyor Mr. Anil Kumar Jain (Licence No.: SLA 7035) verbally, but the surveyor denies the same. I also want to complain against the insurance company surveyor, as he was very casual regarding his work. He had to make sure the bill amount and claim amount and his report should match. He used to ignore my calls, didn't inform any status of my report or anything regarding the whole process. The insurance company completely denies any kind of help now and has requested me to contact the Volkswagen for their mistake. I want my deficient amount to be given to me as soon as possible. I kindly request Indian consumer complaints forum to help me regarding my problem and help me to recover the money which I deserve.

To report a bitter experience on the battery my family had to face yesterday evening, everything was going well and fine with the vehicle but from yesterday morning my wife noticed a delay in cranking, later in the evening after coming from work she was not able to restart the car as it beeped couple of times and remained silent without any response. Upon contacting the breakdown team and their physical inspection they confirmed and adviced for battery change.

It is really embarrassing, is that the life of a battery from vw...? I have owned many other brands but this is the first incident in my whole life a battery asked for replacement within 1yr and 2 months infact it is not yet 2 months (Deliv date 24/01/2018). So should we assume the quality of all the parts similar to the battery life in a premium car like vw polo?

Also came to understand you wont provide warranty for the battery as i have passed 1yr and 56 days. Ok, it is good to know that rules and principles are followed strictly but why did not the service personals understand the battery weakness at the time of service? It was marked as battery inspected and bla bla.. At the time of annual service, even i was charged a sum of 14k for the 1st periodic service which felt to be really on a higher side, still why customers are not treated or addressed properly at such instances?

My sincere request towards you is to support me in availing a warranty for the battery on a goodwill basis,

Looking forward to hearing from you.

This is related to my vehicle number ka-04-mp 8168.

I have updated the software without my knowledge that it will result in cluttering noise in the engine.

I have now went back multiple time for the solution and nothing seem to be able to work out.

And the most recent visit, the volkswagen service center has informed me that the injection has malfunction. There are multiple report online that this issue is the result of the software update done on the car.

However, the service center is denying that it has anything to do with software update and blame it on the fuel quality.

Is volkswagen providing the defected part that it will be so easily affected by the fuel? My car is just 4 years old. How can a good quality car be affected by its normal running condition and more so by fuel? Do not the volkswagen know beforehand the fuel quality? Why are you denying?

I draft this mail for a request for a duplicate invoice copy of my vw vento, 2011 model 1.6 l diesel highline car.
I actually require my car to be re registered to hyderabad from mumbai. I have taken the noc from mumbai and submitted to my rto office. They now ask for the invoice of the car to analyse the then price of the car to prepare the tax amount here. And to my bad luck i have miss placed it.
My request is, can i receive a copy of my invoice or a letter stating the then price of my car.
Please help me.

Hello,
With very heavy heart i’m writing this i have polo petrol just 1an half year old, met with an accident the accident was miner but the air bags of the car got deployed so i went the success automobiles pvt ltd in indore (Mp) and i submit my car there they said as the damage is not major but the air bag is a major part so it will take time to repair the car they said maximum 13-15 days or max to max 17 days because this air bag comes according to the car model and manufacturing year we have to order accordingly with car vin no and now it’s 20th day today they are saying we ordered the part but we got the wrong part or update part which is not fitting in your car so we have ordered again now we’ll deliver the car by next week means just for 1 part my car is pending since 15 days they said this not our fault we have ordered but we got delay from volkswagen to deliver us part as early as required now i don’t understand, if they ordered with car vin no then how they got wrong product and nowadays where everything is just easy in logistics then why volkswagen taking so much time to deliver the required part this is really very frustrating, and i think i made wrong decision of purchasing a vw car. But i purchased because i love vw polo look engineering and build quality but after sales service changed the everything. By the this is not the first time i’m facing this earlier to this i faced two times similar to this.
I hope volkswagen will take care of it’s brand name and of its customers also.

Thanks and regards,
Raushan singh
[protected]

My car met with an accident 4 months ago and recently i discovered that the dents are not mended instead they have covered 0.75 inch of it with paint putty and they have charged us₹48380 labour charges for denting. Now the paint putty is coming out and is exposing the metal inside. Infact they have also changed our ₹9827 for same side panel. I have my car to lally motors, jalandhar.

Got my car repaired for damaged clutch plate at hennur nagawara service center, bangalore
Clutch plate got damaged in 4 months... Service advisor at palace cross road bangalore informs that fly wheel should have been replaced along with clutch plate...
As a normal customer how am i supposed to know the repair protocol... I bring my car to authorized service center bcs i trust the team... This is poor service

Subject: complaint against volkswagen group sales india private limited, volkswagen pune (Vidyut motors), volkswagen kolhapur (Unique automobiles (Kop) pvt. Ltd) for cheating and deceiving

I had purchased the polo 1.5 tdi car manufactured by volkswagen group sales india private limited on 21st september 2015 from volkswagen kolhapur having following details:
Reg no: mh 09 dm 9577
Model: polo diesel highline (Mt)
Chassis number: wvwm14600ft059814
Engine no. : cwx 012206
Colour: copper orange

In july 2017 volkswagen india sent a mail to me asking to update the software in the vehicle for optimization of engine management system, to which i didn’t respond. Every time i visited the showroom i was asked to update the software as early as possible.
In november 2017 during the periodical service of the vehicle the showroom (Unique automobiles (Kop) pvt. Ltd., 122/1, pune–bangalore road, shiroli,, kolhapur, maharashtra 416122) mislead that i must upgrade the software into the cars ecu (Electronic control unit). They further threatened me that if the vehicle’s ecu is not upgraded before december 2017, i will have to pay for it after december 2017. It was even claimed that the software upgrade is made compulsory by automotive research association of india (Arai). Further it was claimed that there would be no change in the performance of the vehicle.
I trusted in the service center (Volkswagen kolhapur) and gave permission to go ahead with the software upgrade in the vehicles ecu on 27th november 2017.
However right after the software update there were following changes in the cars performance:
A. Power loss
B. Loss in pickup
C. Noisy engine
D. Changes in engine configurations

The same were communicated to the company on 1st december 2017 via email to which the company replied and asked to take the vehicle to volkswagen service center (Vidyut motors) in pune.

It was also requested to the showroom to downgrade the software to the original.
The vehicle was attended by attendant mr. Dilip more on 4th december 2017, to which he replied that there are no abnormalities in the vehicles configuration and also it is not possible to downgrade the software. It was also communicated through mail dated 14th december 2017 that all the software updates are approved by automotive research association of india (Arai), pune.
Further i requested them that i need to talk to the representatives from volkswagen india.
On 14th december 2017 a conference call was held at 4.15 pm with the volkswagen officials.
The officials present were
1. Ms. Aarti khot – cr head – volkswagen pune
2. Mr. Dilip more – mt - volkswagen pune
3. Mr. Nagnath chavan – service manager - volkswagen pune
4. Mr. Suresh somani - ccm - volkswagen pune
5. Mr. Christopher – ccm - volkswagen india
6. Mr. Jayan nair – area manager - volkswagen india
In the conference call volkswagen officials denied to degrade the software and i was informed that i should get the approval copy of the software from arai as it is not available with volkswagen india. I also insisted to give the details of the software but again i was denied.
On 15th december 2017, i wrote a mail and requested to provide the information regarding the software and asked for the approved copy from arai. There was no reply from volkswagen india to this mail.
On 20th january 2018, i filed an rti to arai to provide the information as mentioned below
1. Has volkswagen group india private limited submitted a software for testing at arai which is being updated in engine control module (Ecm) of volkswagen disel cars (Ea189 disel engines) for its testing and approval from arai?
2. If it is submitted for testing and approval, kindly provide the photocopy of the same with all the details.
3. Has arai tested and approved the software which is been updated in the volkswagen disel cars ecm? If tested and approved, kindly provide the photocopy of approval from arai to volkswagen india.
4. Kindly provide the details (In photocopies) of the software tested with its graphs
Showing the output curves before and after the software update showing a) rpm vs
Power b) rpm vs torque graphs c) fuel consumption

On 1st march 2018, arai wrote back to the rti that no such software was sent by volkswagen india for any kind of approval neither has it approved any such update.
On 22nd march 2018, i again wrote to volkswagen regarding the pending issue to which no reply was given by volkswagen.
On 5th may 2018, i wrote to volkswagen kolhapur (Unique automobiles) to degrade the software and brought to notice the issues in the car after software updating.
This time also there was no communication from the service center.
On 30th july 2018 i gave them the notice to degrade the software in my car. No reply was given on this mail.
On 31st july 2018 i again wrote to volkswagen india customer care to which they replied and gave case no. Dca2340 and assured that my service concern would be resolved. I even called the concerned service manager mr. Nagnath chavan but he was unable to answer any of my questions. Also no response was given by volkswagen india to the mail.

On 28.01.2019 i filed a complaint on national consumer helpline. Complaint no. Is 1123434. Till date there is no response from the volkswagen group or any of the authorized representative.

Hi, i own ameo comfortline purchased from vw sundaram motors chennai.

From the first, there is some manufacturing defect with the vehicle. For the first 7 month the vehicle was with the service station for fixing water logging issue. And now it is the ac which turns on and off by itself while running.

I am so vexed with the quality of the vehicle and manufacturing. I am seeing these weird issues for the manufacturer who promises quality on top of its competitors. I don't know how to rate your "quality campaign" as.

Please repair the same without causing any further distress.

Vehicle no: tn09cj5693.
Ct: [protected]

Dear sir,
Our company car volkswagen – vento tn – 09 – bq – 4856 has been given for repair work, since the car met with an accident.
In this accident front side and driver side has been damaged heavily.
We have given the car for repair to abra motors, ambattur, chennai.
We have given the car for repair on
After repair we have taken the car on
We really upset, the way it has been handled.
The following are points which we want to highlight strongly to volkswagen :

1. Car interior

• top interior ceiling - fully fungus formed
Abra motors - not cleaned anything and handed over with fungus

• inside all areas grease and dirt marks are there.
Abra motors - not cleaned anything and handed over.

• back seat light switch - loose connection – falling down. It was ok earlier

Abra motors - why not checked?

Remote key got damaged.

2.ac

• co driver side ac vent - not fixed properly - all coming out with wires. It was good earlier
Abra motors - what you have done. Needs to answer.

• driver side ac vent - grills not there. It was ok earlier. Why it is not there?
Abra motors - what you have done. Needs to answer.

• all ac vent – full of dust
Abra motors - not cleaned at all. Needs to answer.

• ac and heat - heater is not working. Earlier it was working. But not now.

Abra motors - what you have done. Needs to answer.

Rear side volkswagen emblem got misplaced.

3. Suspension

Suspension was good earlier. It was so smooth.

Afetr the car met an accident that too the entire driver side - even for small bumbs - it gives lot of noise

Abra motors - doesn’t have common idea to check this and rectify?

4. Dent

Still there is a dent in rear left side.

Abra motors - why it has not been attended?

Conclusion

When a common man like us can identify these much problems - after service, you don’t have proper service team to check before delivery?
The most imporatant point we need to highlight is, most of the items are all ok when we gave for repair. And now all are fiddled.

This is not the first time that we are un happy with service. Evertime there was some problem.

After getting the money and if you do the service like this? How do the customer will come again.

You don’t have quality check team before dispatch.?

Really this gives immense mental agony the way we are being treated and car has been serviced,

Volkswagen needs to response quickly.
My contact number is - +91 [protected]

If not we may have to move further for the next action.

I had a car service today, the one service we get at 7500 kms the free service. I am sorry to say i am not at all satisfied with the service i received. This is my second car with volkswagen but i am sorry to say this time the service was not at all upto the mark. Firstly, when i got the car back i didnt find any difference before or after car, the feel which we get after the service. The car was cleaned and was shining from outside but from inside it was like even touched. Although for this they provided a free clean and wash but i didnt even think the service was done properly. One car owner can tell if they had done work on car or not. Plus, i do remember on first service we get a kit which contains polish, dashboard shine and other car care material which i didnt got even after asking. Even though it was inspection warranty but still you should have done atleast the cleaning carefully. Also, why wasnt i given the cleaning kit like the one i got with my previous volkswagen car polo
Contact number: [protected]

From
A. Venugopalan,
Solan street,
Veppathur,
Tiruvidaimarudur,
Thanjavur dist.,
Tamilnadu.
Sub:regarding the brand new car tyre burst when riding along a smooth fine road.
Regarding the brand new car tyre burst when riding along a smooth fine road.-the tyre has been sent to the dealer, but after keeping it for nearly 10 days, the executives of the dealer returned to me without doing anything.
-request for replacing the tyre.

The real car owner is my son, v. Kalyanasundaram. The car is purchased only for the movements of my wife who is affected by multiple diseases and not for any gaiety movement. It is purchased on 10th of december., 2018.

The name of the car is "vento" from volkeswagen dealer in trichirapalli.

The address of the dealer is as follows:
1) sathya mohan. U,
Sales head,
Ramani cars pvt. Ltd.
No.9 j. P. Nagar,
Karumandabam,
Dindigul main road,
Tiruchirapalli
620 001
Phone:[protected]/207
Mobile:+91 [protected]
Email:
[protected]@vw-ramanicars.co.in

2) premkumar. B
Service manager,
No.9 j. P. Nagar,
Karumandabam,
Dindigul main road,
Trichi -660 001
Phone:[protected]/205
Mobile: +91 [protected]
Email:
[protected]@vw-ramanicars.co.in

The car was purchased in the month of december, 2018. When i was riding a car along a fine smooth road, the tubeless tyre of the car left front wheel has become burst. The burst wheel has been sent to the dealer in the next day after the happening. Now the burst car wheel has been replaced by stepney only. The car was covered with full insurance also, though not yet registered due to badly need of money.

In the mean time, i will have to go to chennai for having treatment for my wife for which i purchased the car.

How can i go to chennai without a stepney (Spare wheel). The car is remaining idle.

I requested the service manager of the company and also the executive (Representative). They are telling the happening is just an incident, not an accident.

In addition, the company executive told the tyre has been damaged just above the middle side of the tyre - - not on the bottom, the part of the tyre which touch rolling along the road. They are arguing that the damage is due to external impact, which is not true. For argument sake and to deny my proposal, they are talking unnecessarily, which upset me me largely.
My opinion:
I wonder what kind of argument is this. Whatever kind - the tyre is punctured or become damaged. It was happened when going along the road. That's all.
The executives of the company also tell that it is an incident. They differentiate between 'incident and accident '
According to my opinion, accident is unforseen and unexpected'. Like that burst or any damage of the tyre is also unforseen and unexpected.

Even for looting, arson, civil commotion, if any loss occurs, there's a claim for insurance, though it is wantonly done by somebody.

I am taking another example.
To save a life, the car is met with an accident.in this case, what is going on?
As for my views concerned, the executives are dodging or evading from their service to the customer as far as possible.

The company executives are making unnecessary arguments. But, in the warranty book also, it is written the manufacturer offers warranty. The company will assist you. But, nothing done so far.

My case is very simple. It's only a tyre. Not a huge expensive part. Why can't they make arrangements by themselves and why are they evading? Don't they know stepney is essential for a car?

When i am writing this, one thing comes to my mind. Somebody told the company has been penalised 100crores for fraudulently made arrangements for not ejecting smoke. So, i can come to a conclusion the company has no gentlemanship. So, from top to bottom they are not good. Don't mistake me. If the ramani's volkswagen is not in a position to rectify my problem, what could i say. What will come to my mind normally
If it is a good company, why couldn't they for.

Now, the representative tells me to register the car first and then claim. This message, i have not directly received from the dealer (Service manager). Only after making good my badly need of money, i can register. How could i wait till that time i register the vehicle?

I have more time to register the car. Within soon, it seems they are compelling to register. How can i without money?

This is stepny. The dealer and the representative refused to understand the problems.

But, purchasing a car, they were telling a lot positively and much favourably.

So, i politely request the consumer forum to make arrangements to get a new car tyre.
Otherwise, please ask them to take back the car without any loss to me. Being their bounden duty to rectify the problem, they are denying their responsibility. Then why should i have a car of that company.

Sir, again i put forth how it is possible to go riding this car without the main accessary suppose, if another tyre gets punctured, what can i do?
For about 10 days, the car remains halt. The company doesn't understand the practical problem or difficulty.
So, it is very kind of you to look after my obligation.

Note: this is a much worrying affair. I can't sleep even with peace of mind. All the time this affair obsessing my mind not to attend any other work.
Thanking you,
Venugopalan

My car tiguan got thrashed and severely damaged in an accident on 1 february 2019. Immediately car was towed into authorized volkswagen service station at nashik. Since 1 february car is in service station and repair has not started yet. Initial explaination for 21 days was given that insurance claim was pending hence they can not touch the car. We gave them a cheque for ordering the spare parts (In case the claim gets rejected so that repair should not be delayed). Now it is more than a week that claim is approved still the repairing work is not started. My grivience is -
1. Unwanted and unnecessary delay in car reapir
2. Irresponsible and arrogant behaviour
3. No proper feedback
4. No timelines or any schedule for the repair

Highly Disappointed with the Service when I visited the service station today. Did not have enough time, so just went there to get the oil changed for my car. But he talked me into getting the car serviced since it was due, and promised me not to waste my time and submit the car by 2:00 pm. He ended up wasting one and a half hour extra by asking the mechanic about what service he did in the car and re-confirming even after I gave him the details. That wasn't enough for him that he also misbehaved by taunting me about charges for the coffee he offered me which I denied of.

PLEASE TEACH THAT ### SOME RESPECT!!!
JIGNESH (Service Advisor at Narol Service Center, Ahmedabad, Guajarat)

I have bought a new car ameo from psb autosales ambala on 24th december 18 and i noticed some scratches hidden by paint touching on 28th morning and send the pics to the manager sandeep and he told me that he is into sales and the car has came to there dealership on 24th only and he has also not noticed and told me to come to ambala and they will fix the problem free of cost or wait for some more scratches or accident then also will get the same done free of charge.. I have sent lot of mails and calls to their customer care of volkswagen but they don't take ownership of the customers.. I have received the mail from the dealership that they will ready to change the bumper with new one at my place at chandigarh but never turned up... I have also written mail to the ceo but not received any revert from volkswagen till date..

Toady i have received the mail from the dealership with attachments which shows that "customer has already signed the contract papers at the time of the delivery of the car that customer has inspected the car at the time of delivery so customer has no right to say anything"

I have reached the agency at 1600 pm and the car was at workshop with dirt and came to the showroom after sunset around 1815 pm and they have clicked my photographs at 1825 pm with car and artificial key... And signatures have been taken on papers at 1700 pm.. How can customer check the car scratches (Which were hidden by applying paint touching) in 10-15 minutes in 100 of lights in the showroom... It is totally cheating done by the dealership and now they are making excuses

Hi,
I am really sorry to write this email to you because i was really surprised when your company service center told me i have to change my “ front rhs window motor - cost 8200/-". When i last visited your workshop and a road side car mechanic within 30 minutes could repair the same only for rs 200, so i want to know the reason behind such a high price

I don't know what is the reason your service center are doing all this bad practice.