Volkswagen India Complaints & Reviews

I have purchased a polo comfort line from volkswagen mandi near gutkar in distt. Mandi himachal pradesh. When i purchased the car only single key was handed over to me. It was said that other key will be handed over to me after some time. After that i visited the agency again and key was not found there and it was said to me that key will be delivered to me at my home but till date has not been delivered to me. Many times it has created me problem without having extra key. So it is requested that provide me the other spare key of car.
Secondly when ac of car is on and travelling in upward direction/hilly terrain pickup of the car becomes to null and many times in first gear in hill/upward direction when ac of car is on its pick up becomes almost zero then double clauch have to apply then it wear its pickup properly.
Many time it has been occurred that when in speed about 60 to 80 km/h when suddenly break is applied then some dangerous noise has been observed and fog comes through ac events.
It is requested that volkswagen having a brand of world so these problems should not be occurred in the car. Kindly solve these all problems as soon as possible.

Amritsar bhagat moter pvt ltd compnay service point my car not repire at your seriver point nd service adviser misbihave time not important your dervice point daily goning and time not give your seriver point and worng word spek my family and ruf languge use servise adviser some issuse car not solve and speak gonig to other point for car repire please solve this isseues

Your executive mr. Sahil pandey from delhi mobile no. Is [protected] today 31.08.18 was talk with me very painful language.

Regarding your co. Reputation this type of language is not suitable with valued customer.

Mr sahilhas no manners and he not know how to talk with customer.

You please talk with him why he talk with me very rough language.

Awaiting your positive reply with proper action

regards,

bhavesh mehta
ahmedabad.

Car no. Gj-27-ap - 6147.

I am using Jetta PB-10-ER-4588 since year 2014.After it completed 50000 kms, problems started to arise in various parts like Radiator Fan, Door Locks, Flywheel, Front both side shockers (as per records reflecting in Lally motors) . Now again they have pointed out problems in flywheel and asked to replace, for which they are asking for huge amount.The point is my car has completed approx 90000 kms and if again and again the same parts requires a change how can I run my car on roads.
Moreover, local agency service manger Mr. Gaurav had been very rude and strict in his talks.
I am using toyota, maruti, skoda, hyundai.I have never ever faced such kind of treatment related to my cars.
Final decision rests upon you.

I purchased demo car from maa sheetla automobile moradabad center u. P in 4 april 2018.

They sold me defected car. As after one week i started facing problems and stuck on road.

In very first week, i faced problem with clucth. Its clucth failed on 10th april. I used toe and went in noida service center. They cost it around 9000 rupee.

Later on 23rd august, its fuel pump failed around 10 pm. Which cost is 7400 rupee around. I again called toe truck.

There i came to know many other problems like its right fender is accidental.

Right mirror is also not working.
They have not provided second key of car.

Car has so many problems. I called sales head mr. Saurabh gupta many times but he is not responding. I am very disappointing and in fear to think that what will be the next problem.

Would be break fail or stearing failer

Who will be responsible in case any mis-happening happend in future with me or my family?
Need help!

Dear sir,

We made a complaint for tiguan car purchased in dec2017 from frontier autoworld pvt ltd.in august it developed a problem of getting fan switched on automatically even if the car is stationed, resulting in battery drain to a level that it does not get start. We sent the car on[protected] for repairs & check up, in spite keeping it for 4 days delivered on[protected] the problem could not be solved your workshop people assured of not finding any problem. We parked the car, next day[protected] again same problem appeared this time we recorded video & sent to your workshop people to convenience them we are not lying (Big issue is people dont trust) any way we sent the car again on[protected] but till this time no one has rectified the problem they have no answer to my queries they are simply saying that technical team is coordinating with team of aurnagabad,

It is very strange that the volkswagen group does not have requisite expertise to solve the issue. Now the workshop people have adopted a strategy of not receiving my calls. Is this a solution?

This simply means that i have been delivered a defective vehicle which can not be repaired or rectified. This is absolutely against my right to have right product.

We request you to kindly confirm course of action to be taken.

Electrocine (Sales) corporation

Kamal kumar / rishabh kumar
[protected]

Worst service being provided by vw downtown mumbai!!!

My vehicle - vw ameo is not even 10 months old. It started giving problems from very first day.

The vehicle is still not in the correct shape. Recently the service center (Downtown mumbai) worked on rear shock-absorbers without informing me. They interchanged them without my permission. First they denied and later when i shown them pics with difference then they accepted the mistake. When i asked for the reason / record of doing this, they failed.

New issue keeps coming in the vehicle. Humming noise started coming from pressure valve on the same day i got the car delivery from the workshop.

Door rattling & dashboard vibration noise in the vehicle started after the recent job done by vw downtown mumbai.

The vehicle’s front vw logo got damaged in the workshop as well.

I sent an email to vw india stating all issues. If all issues don’t get resolved on an immediate basis, i will be dropping the vehicle at vw downtown mumbai and will ask for the new vehicle!!! Frustrating!!! Unhappy!!!

I have a 2011 vw vento 1.6 highline tdi - purchased and regularly serviced by vw dealer in chennai - abra motors. Has only done 35000 km

3 weeks ago, during a short distance (110km) outstation trip, sudden failure of acceleration with heating coil warnign light and engine warning light came up. Immediately pulled vehicle to the side and called up vw hotline - was given contact detials of nearest vw dealer - vellore india. Mr. Murali, chief technical consultant at vw vellore, immediately on hearing the issues indicated - injector failure. He even was able to tell me what are all the features i should look for and all present - engine vibration, will start ok and slowly accelerate in lower gears - once higher gears - will rattle as if the engine is going to fall off etc. Subsequent check identified injector 3 failure - changed at the cost of 17k. Still ongoing problems - diagnostics indicate injector 1 and 2 - weak! And cost of changing all of this will be around 60 k. Blame is placed on "bad fuel" but fuel from the tank taken out and tested to be perfect (In a govt chemical lab). This is a scandal by vw - india in refusing to acknowledge a manufacturing defect - in europe - same model had same problems - some recalled (A batch of continental injectors) and any that gave trouble was replaced free of cost even when vehicle out of warranty. I seek full refund of the 17k plus free replacement of the 2 weak injectors as redress. (Not to mention the inordinate delays in the initial service leading to several days of terrible inconvenicne and loss of time, stress factor etc which will incur further compensation claim in a consumer court).

02.08.18 - i dropped my vehicle for checking the error about abs displaying on dashboard.
03.08.18 - i got a call stating two abs sensors are damaged and needs replacement, which i advised to replace.
They mentioned, those were not in stock and are going to place order on my confirmation, which confirmed to place an order.

Finally the vehicle attended repairs on 21st this month, but both the cases i am not satisfied, and the response of works manager & people over there is not even fair.
Needs enquiry on this matter.

Chassis mexg17606ht142687.. Owner name v valentina.
Tn 94 3542... Battery is shutted off.. They r not responding properly... Invoice date 23/8/17. Mr ashok from ramani volkswagen madurai tamilnadu, not reply properly... They will refund as soon as possible.. I suffered a lot while traveling midnight its shutted off.. I called them.. No one response... This type of shut down happened three times for past 1 month

Dear sir,
My name is anirudh ravikumar, owning a car volkswagen ameo bought in feb 2017,
My car met with an accident on april 27 2018, and been dropped at service centre the same day. From the following day it took them 3 months to get fixed.
Now the issue its ready for delivery, i have claimed a insurance as the amount claim is around 3, 50, 000 i have claimed a cashless facility from the insurance company. They have mentioned that auomarks pvt ltd, vapi is not having an agreement of cashless facility, but we would provide once we get a letter in underwriting that vw has no problem in providing cashless facility to this customer.
Vw service advisor is denying to do so and my car is still at service centre its almost 4 months please do the need ful

My car details
Gj 15 cf 9029, ameo, diesel, comfortline, carbonsteel body color

I purchased vento highline in 2012. But somehow i was never satisfied with this vehicle the main problems which i remember
1. Three no’s of battery’s have been changed within 4 to 5 years
2. All the four tyre’s finished before 40000 km
3. The third major problem is in the coolant. It couldn’t be repaired anywhere. I was stuck in a jaam the car started giving out smoke without any indication showing inside. The coolant box became empty and coolant fell on the road. But then it filled by itself. I drove it till home. It broke down again and again. With coolant running down and filling by itself. I changed the part for 9k in november. But the problem persists.
I need a proper explanation explaining whether the problem is in this particular vehicle of yours or in your lousy services. Please explain.
I am kiran pal.
Uk07 aq 3355
Contact - [protected]

I have polo car tdi model (2016). I got my car service done on 11/8/2018 from volkswagon capital workshop, mohan estate, new delhi. Mr. Harish was my attendent. I specially told them that my door handles are very hard to open, plz lubricate them. And very cheap thing is my diesel tank was half full, n i received my car with almost zero diesel in my car. Even i am scared of driving half km, and fuel station is 7 km away from my house. And there many more things left.
I am very much disattisfied from this. I didnt found any benefit of going to authorised volkswagon service center.

Dear team,
I dr sahil bareja is having your polo model registration no - hr12 ad 9138 is suffering from severe ac malfunction as it is producing excessive fogging in all the glasses of car and it is very difficult to drive during winters and rainy season with zero visibility. I already complained about this from past more than 1 year but no solution for my problem. Kindly sort out my problem as it is very dangerous and i have to drive almost 200 kms per day. All the services has been taken from authorised vw service stations. Kindly solve my problem asap.
Thanks
Dr sahil
[protected]

Sir, my name is tajinder singh. I bought a car from lally motors ludhiana on dated 28 june, 2018 and the detail of the same is given below.

Chassis no - mexd18602jt127859

Engine no - chyh51305

Car no - pb91 a 0896

Unfortunately, it met with an accident on. I got it repaired from lally motors ludhiana which cost me around ₹94000. Even after paying such an huge amount, the colours of the parts they replaced neither match with the original colour of the car nor the parts are properly fitted. We took this matter into the notice of the lally motors twice by visiting there personally but they completely refused to mend it. Is it justified after paying the huge sum of money, a customer remains unsatisfied with service provided by the lally motors? Such a level of irresponsibility shown by the lally motors will put a negative effect on your marketing goals.

Please take a serious look into this matter and provides me the required justice.
I am eagerly waiting for a positive revert from you.

‭+[protected]‬

I am using jetta highline tdi for last 4 years.in last years my experience with this car was very bad.
1.in last 4 years i had to replace battery 4 times. Battery just goes bad suddenly after 1 year. Service center has no explanation to this.
2. Every time atleast a month before battery dies car gives problem in starting where it does not start in 1 attempt. On my last visit to turbhe autobahn service center, when i pointed this they cleared car saying there is no battery issue & other issues too. After sending car there for 4 times also they could not identify problem of car not starting in 1st attempt rather kept saying there is no issue. Meanwhile my extended warranty exhausted.
So changed service center to automark - andheri.in the first look automark guys told me its a flywheel issue & not the battery issue & need replacement. But warranty was over. This was deliberate delay to identify flywheel issue (If any) to avoid free replacement in warranty. After talking to vw on goodwill they waived 75% material cost & flywheel was replaced.
3. After flywheel replacement i was assured there will be no starting issue. But within 10 days battery died again. I am not sure if flywheel which was replaced or battery was the only problem??? And they unnecessarily changed flywheel.
4. Now another series of issue started since last month. My car met with a accident where front right side bumper was dashed against road divider. Car was given to automark for repair which took 50 days to get me car back after all insurance clearance & repair work.
5. Although car was repaired, there was damage on the roof liner from inside which is purely due to service center carelessness in maintaining the car when it was in their custody for 50 days. There is no convincing justification they could provide for this.
6. After taking car i found there is noise coming from front wheel & one light function (Coming home/leaving home) was not working for which i took car back. For one full day they could not identify noise problem as well as light function. They tried loading new software in the control module but nothing worked.
7. Car was given back to me without repair but with one more problem. Now car is showing abs/esc error, steering error & adaptive light system failure error. For which they said we will take car for one more day & will upload software again these error indicators will get cleared.
8. Car again was picked by automark & sent back in the evening saying everything is cleared now.
9. Next day again i found errors are still there and noise in the front wheel still continued. After calling automark now they are saying abs sensors are gone faulty & need replacement.

This is very frustrating and suffering of last 3-4 months due to sub quality product of vw. Your service centers are trained to handle & care cars. Everytime car is given service center for some problem but returns with additional problems.
I am not going to pay a single penny for the faults appeared after giving it to service center.

I have volkswagen car polo, schedule service was done on 9th may 2018 in agra volkswagen workshop, and when i was travelling from gwalior to agra on 3rd august 2018, in the middle of highway my car start heating up badly, i called costumer care around 9:30 pm they gave me one number and that person said he can't help me out with this as this is late night, question here is why you guys call it as 24*7 customer care when you can't help your...

Dear team,

Really its a big shame for the big branded motor company that their service center and the service team is unsatisfactory/third-class.
I have given my polo car dl-10cc-2823 for normal service on last week of july-2018. After the service, i start facing problem in ignition port the key get chocked in between when i start my car and i have turn key twice or thrice to start the car. This problem arises just after the service and then i inform the service manager (Volkswagen metropolitan_m) about this issue he didn't even bother to check it once and said we can't do anything in this. You have to pay 4500 rupees and we will replace the switch inside the ignition port that's it.

After his reply, i registered consumer complaint on this site day after the service manager called me and said you have booked an online complaint, do whatever you can do but you can't prove our fault and he spoke to me very rudely. My complaint no is (Med 25272).
Your customer relationship manager mr. Ishant called me after 2 days and ask for the issue after listening to the whole story, he said sir i will call you after half an hour but his half an hour is not completed yet. This discussion was held on 26-july-2018. Now if i try to call him i didn't pick up my phone.

So please do the needful to support in this problem.

I have purchased a polo comfortline car lastmonth, after the temprory registration when i got the registration papers, in the invoice two prices are denoted, one amount is rs 603000/- which includes the gst amounts, in the bottom of the invoice there is another amount of rs 633000/- how this rs 30000/- came. Is gst was collected for this amount, if yes why the gst was not shown in the invoice, company invoice shows a amount of rs577000/- with gst, dealers invoice shows two prices one rs 603000/-with gst another rs633000/-, for which amount we the customers has to pay as road tax. Very contradictory, why this contradiction in price of product of a world class company, kindly clarify. Don"t push me to legal remedy, kindly carify. My mobile no is [protected]

Hi, this is syam
I am very disappointed with your staff in guntur show room, they are not at all responding for customer problems and they are taking too much time for any service, no information about billing cost for each parts, they are not discussing with us about cost before billing.
Charging too much labour charge like for removing one part one charge and for fixing same part again they are charging.
I cant understand what system your staff is following... Such stupids creating bill at night 9pm wantedly with argument.. No respect for customer... Particularly his name is samdhani-your staff in guntur.
He is not apt for that position... He is billing how ever he wants... If its like this no one will buy volkswagen cars... If they have they wont come to that stupid show room again... Please see it wont repeat for another customer.
I have wasted soo much money unnessesarily in your show room.. I am very disappointed.