Volkswagen India Complaints & Reviews

It is to kindly inform that, i am a volkswagen polo petrol highline customer and unfortunitly my vehicle is facing the defect continuesly for two times, the first defect was before the first one year service and before 5000 kilometres, and the second time again it is facing a serious defect even after the few days of the first year service. Due to this condition iam not able to use my vehicle conviniently and it is not useful to my purpose. Hearby iam request you to award damages for my inconvinience and condition voilation of contract from company side.

I have also send show cause notice through my advocate to volkswagen phoinex calicut manager, regional and national branches.

By,
Hamzath ali v. K
S/o umer muhammed
Tirurangadi p. O
Malappuram dt.
Kerala 676306

S/d.
[protected]

Hi

I bought my volkswagen vento at 2017, jan, i don’t know within the 1year 9 months my car clutch plates gone, i drove till now 20k and its single driven vehicle, and vehicle didn’t met the not even minor accident, i will drive very smooth manner, i wanna raise the complaint here, how come my car clutch plates are gone,
Is it volkswagen brand quality like this?
How do i recover from my damage? When i met hyderabad pps motors they said, clutch plates won’t cover the warranty or insurance? I hope you understand my problem and give me the solution please.

Tn37 bv 3444
Needing part replacement that is almost 20% of a new car’s market price!!

2012 model defective continental fuel injectors. My car was not recalled and defect was allowed to remain resulting in part failure after warranty period.
I have a 2012 vw vento 1.6 highline tdi - purchased in 2012, and regularly serviced by vw dealer in mumbai automark and autobahn.

2 days ago, during a routine...

Hello,
My name rohith kishore erpula. I registerd a complaint with volkswagen customer care with case no. Ccr140203. My car was suddenly broke on road after customer service by hyderabad deccan volkswagen. Next i towed the car to nearby service center vijayawada volkswagen they said the reason was the timing belt got torn into pieces which was not supposed to happen. I contacted customer care as vijayawada service center said they couldnt find a reason why it broke. And when i contacted customer care they connected me to deccan service centre but hyd deccan service people said it was vja service centre fault as they replaced the timing belt at 90000 and it still has 40000kms time remaining for next replacement. I got a reply from vw vijayawada after some days back. I asked them the reason for the failure of the timing belt of my car.
They gave a reply and told it wasn't possible to determine as the car was bought to them from a local garage. My car was never open by any other local garage except the service center of volkswagen we never took it to other local services.
Now for the issue at hand the life of a timing belt is 90 thousand plus but my belt was torn at 52k. So weather it the installation problem or manufacturing defect both are the responsibility of service center (I. E if installation problem then service center has to pay if defective belt vw has to pay).
Either case the satisfactory letters sent to me are of no relevance as i or any other non technical person cant know weather the belt is ok or not by driving. Only a mechanic can know (I. E a vw mechanic) as we don't know we signed the satisfactory letters given to us by service center in a legal case on compensation it doesn't apply..
I as a person suffered a lot and just missed an accident as the car broke down on highway because of faulty belt. I am not going to pay for the repair. It has to be volkswagen if the belt is faulty and the service center if it is installation problem.
If it is repaired then fine everything's good. If not give me a mail stating whatever the same (I. E a rejection letter) or mail saying its not volkswagen's fault.
This counts as criminal negligence as the car broke down on the road while overtaking a vehicle and if the service center can't compensate for the damage i asked them to state that in a mail rejecting the above mentioned or taking responsibility for it..
I asked a rejection letter from the service centre stating its not their fault for the breakdown of the car due to he timing belt. I did not receive it.
They send me a reply but not a rejection letter. If its not given i'm gonna complain for another 10 days and register a legal case in the consumer court against volkswagen customer care.
I had stated this before also but same thing irrelevant replies are being given but not the rejection letter
The customer care people are also very negligent on this thats why the same thing is being done by the service centre irrelevant answers.
This is so much grieveance for me personally and very negligent its been 22 days but still i got no solution.
Thank you

I had handed over the car for regular servicing. The car was serviced and i immediately received an abs failure alarm the next day. Had to send the car again. Along with that few other pending things were reminded, which were not dealt with in the previous service. Upon returning the car the issues were still not resolved.
1) rear wiper not replaced.
2) petrol filling up flap jammed.
3) car not cleaned the second time.
4) car delivered very late after moving around in the city. Km's reading way more than desired. I understand that the car is test run, but the reading was way more than acceptable.
5) front shock absorbers are making rusty sound on bumps. It should have been tackled during the servicing.
6) front tyres were not changed with the rear tyres, which was always done earlier. Despite reminding same was not done twice.

On top of all this there was no follow-up of written complaint in the delivery voucher and also e-mail feedback (Customer survey). Also, called the workshop to address the griviance on 01. Nov.2018. No call back received yet.

This is extremely upsetting that we purchased the vehicle Vento diesel 1.6 in 2011, its been 7 yrs and in a span of over 18 months December 2013 - july 2015, we were forced to change and pay for replacement for all the 4 injectors. After repeated email threads and poor response from customer care, I am questioning the ownership of this vehicle and that this is evidently a manufacturing issue that hasn't been adhered too or avoided for some reason or shelved.

I have made sure to get quality diesel from Shell Petrol Bunk and have been getting the car regularly serviced for every 15, 000km at TVS motors Volkswagen service at Chennai. When enquired about the reason, the VW service at TVS blamed the quality of the fuel, dust in filters and haven't guided us or followed back on the reason on replacement of all 4 injectors and that this problem still persists till date. We were promised that after the replacement of all injectors we'd not have any further issues. But this is the 5th time we have been asked to change an injector again with a payment of Rs 25, 000 and this is maddening as we have spent more than Rs.1, 00, 000 on the replacement of previous 4 injectors mentioned below.

1. First Injector failed and replaced in Decemebr 2013 at 29, 800 KM i.e with two yrs of purchase of the vehicle and paid Rs 51, 686-00.
2. Second Injector failed and replaced in June 2014 at 34000 KM and paid Rs 25, 434-00.
3. Third Injector failed and replaced in March 2015 at 42, 200 KM and paid Rs 8302-00.
4. Fourth Injector failed and replaced in July 2015 at 48, 756 KM and paid Rs 21, 237-00.
5. The car was serviced at 60, 000 KM on August 2016 and paid Rs 45, 135-00.
6. The car was serviced at 73, 804 KM on Feb 2018 and paid Rs 32, 225-00.

We are tired of this problem, it is too risky for us to take the vehicle out with such uncertainty. We have been having this issue for a while and we do not wish to get stranded again in the middle of nowhere without any help. We'd like you to reimburse with the change of car with a new vehicle including all expenses paid for.

Sir / madam
I booked the polo 1.0 L c/l version in mody autocrop, vizag, andra pradesh- 530018 in month of sep 18. But I canceled the booking after 2 days and the manager told me that you will gate money in one week but still after one month I didn’t get my money back the booking amount is rs 5000/- the working staff is not entertaining me at all
Plz resolve my problem

I bought volkswagen polo in oct 2015 (Petrol) from mumbai - north dealer.in july 2018 i felt vibration while applying breaks and saw abs light in the panel was flashing. I got it checked with authorized volkswagen workshop at andheri east - parsi panchat road and they told me that one of the abs senor (Front left) has got damaged and was replaced. I was charged 4, 500 rs for the same. The reason was given that rats would have chewed the wires and sensors would have got damaged.
In the oct 2018 again i faced similar issues and i again went to volkswagen workshop at goregaon west and this time reason was given that due to dust abs sensor got failed and again asked me to pay rs 5, 500 for senor (Front - right).
I failed to understand how abs senor can be failed due to dust. I am driving the car in mumbai and i guess the dust we have in mumbai is normal and senors should be able handle the same. I am feeling cheated because of this and request vw team to reimburse me for my expenses.

I have made a complaint for my vw polo in august 2018 and still now in october i am following up with them. A warning symbol was shown for the abs and sometimes while braking it gives a weird sound. So i called my dealer vw phoenix cars chala kannur kerala india to register the complaint. The reply i got from them was bizarre, they said the instrument to check abs is out of service and once its ready they will call back. I didn't get any call even after 1 week and i called them again to hear the same reply. So i called vw customer care and registered a complaint and immediately i got a call from dealer and i was asked to visit the service center. I visited the service center and they informed me they have ordered for the parts and will callback once they get it. I didnt get any call from them and now when i visited the service center they behave as if they don't know and they are going to book a new complaint. Its 3 months now and still its not fixed.

Below is the service center address.
Phoenix cars india pvt ltd cp - 415 b, chala-nadal byepass, near nadal railway gate, po chala,, kannur, kerala, 670672
Kannur - 670672

Contact : [protected], land line [protected]

Service head : [protected]

Email : servicemanager. [protected]@vw-phoenix.co.in

Crmemail : crhead. [protected]@vw-phoenix.co.in

Website : http://www.volkswagencalicut.co.in

Good evening
I have purchased and ameo comforline on 29.09.2017 last year from your nasik city outlet vide registration number mh 15 ga 5040.
1. The day i got it thee very next day i got a problem of ac wherein the car was sent to your showroom and there the located the defect and said that there was a problem stating that the ac had gone in sleep mode my car was send back to me after 3 days.
2. Then my car faced a problem with the abs system and for the same i had sent my car to showroom for getting it solved and the showroom later gave me the same clearing it.
3. I say that the car was sent for my first servicing and the abs problem was occurred again and the showroom people stated that they will change the part as it is in warranty.
4. I want to say that when the car was send earlier for the abs issue my car wheels cap was tied up with nots and the same was not tied again even after servicing the same due to which i had to loose the wheel cap and due to the low quality rings which are used by your company my rings have got two dents and the wheel cap was thrown away when i was driving in the night and it is hardly driven 13000 driven and the quality which is given is of a very low quality.
5. My only grievance to you is that the car which was given to me was defective from day one as i have suffered many issues and problems in regards to that and now the part which has to be changed is not available with showroom and the car is still lying down in your company showroom and i am not satisfied with the service what your company is giving.

I state that if i dont get a promt reply or feed back from your end ill make sure ill take this issue to the consumer court and take legal actions against the company.

Regards
Mr. Trilok singh garcha
Mob: [protected]

Dear sir,

M's autobahn service centre, kurla mumbai, has kept may under warranty vehicle on hold because they have replaced my alternator which they have replaced and now demanding for 55000 rs.

Please note that for this replacement bit they have not issued an estimate or sent across any official communication before doing the needful and as of yesterday as well they said the same has been covered under extended warranty which is applicable on my vehicle, mh 02 bw 1840.

Mr naval barkul service head and sachin service manager is now changing their versions and saying that the same has not been approved.

1) how can such an expensive spare part be replaced without taking clients approval is unbelievable
2) till today when the car is supposed to be delivered they have maintained that the same has been covered under extended warranty and hence they have replaced the old alternator with a new one.
3) this car has been with the service center since 10th october 2018

I need my car back immediately and request you take immediate action with this service center.

I await your earliest response to this note.

I bought used car in guntur volkswagen showroom on march 2018, they manipulated car service history and sold car without mentioning the company letter heads, company delivery challah or company warranty, mr shekhar who takes care of car exchanges sold car in showroom with all false commitments, i have so many technical and engine issues with that car, immediately i contacted them on april, they given some false commitments which was not yet came into the action, now they are saying there is no proof that car sold through company and as per company norms, that’s your issue. We are no where related to the issue. I have escalated issue to the higher authorities but no one is responding.
They given commitment that they will sell that car and refund my money but it’s not happening till now i have invested more that a lack on that till car is not in good condition. My contact details [protected]@yahoo.com ph no [protected]

This complaint is raised in order to inform that the volkswagen car service centre in pondicherry. I recently serviced my car for changing lower arm /strud bush for both front wheels and they charged 12000 plus. After the service am getting more noise on the both side of wheels. And sound is getting increased. If i complaint again, they are not responding properly. And i noticed it was not repaired/changed properly. I think they didn’t change the proper new parts. Suspecting they have put old parts for one side. Now got tensed on this case. Planned to service again with different workshop. Outside mechanics (Experts) are most better than volkswagen trained mechanics. All service delivery peoples are aimed on only money not on best service.. Because of these quality of volkswagen is going down.
So please peoples, don’t leave your vehicle in pondicherry starts volkswagen service centre. They are not having proper trained experts.

Ganesamurthi
Tn16b5846
[protected]/[protected]

My self abhinav bansal i have polo and vento car.
Today i swnd my staff at gwalior service center to buy a high tone horn for my car. When my staff came back i find there is only one horn is given to him i call mr yadev for this this issue but he didn't take my call so i send my staff back to service station. When he reach their and ask about the horn mr yadev start shouting at him. My staff called me and said bhaiya he is shouting at me what should i do i ask him to give phone to mr yadev but mr yadev very rudely refuse to take my call, i ask my staff to tell him i don't want to return the horn but just talk to me but he didn't.
This type of rude and bad behavior is not acceptable to regular customer i always get my service done at service station.
Kindly do the need full.

Abhinav bansal
[protected]

The rear door light (Interior roof light) knob was broken by the company’s technician when the car was sent for servicing.. And the executive is not co-operating!
He says you can just stick it and it can work.
But
This is not the way it should be..
The company has to compensate for the error they have made..
I cant keep the knob sticking over in a 15lac car🙄

I financed a new polo highline plus from your company ie volkswagen finance india pvt ltd. At the time of discussion i told your executive that my emi should be debited on 10 th of every month, he said ok sir.
I gave them blank cheques and pdc. Again requested them that my installment should be debited on 10th or after of the month whereas my account was debited on the 1st of the month.
Delivery date of my vehicle is 5th september 2018.
Chasis number is mexa18604jt109849
Dl-3c-cp-7064
This is not fair as i receive salary on the 5th or after
Do the needful
Shashima pal
91-[protected]

New delhi india

It's been more than 1 week i request them to order a steering box for my polo as that is not available till now... They are not able to give any updates for me also while i called them today, they told me that order didn't placed yet... But 2days before they told me that they are waiting for the courier... I already faced so many issues with them in past... Please do the needfull... They are providing very bad services too... My vehicle no is kl59e1999..

This complaint is raised in order to inform that the volkswagen car service centre in banglore have irresponsibly responded for our presence to service the car. This is been repeated thrice and nobody from the company even bothered to ask about this. The isn't the first experience for us, even when we had been to the service centre for some insurance claim, the employees there had really harassed and offended us by just delaying the procedure and reluctance to get the work done, this was an embarrassing moment of service for our family. The management is least concerned because we had traveled all the way from hosur to banglore but they said that there was no appointment but even after having an appointment, the people in charge called us nearly after two weeks. The response is worse and too abominable. I'd like to have the management to take some action regarding this issue of delaying the process and the denial of the employees in the showroom to respond properly...
I hope that i see some improvement in the service procedure the next time.. But this should be noticed by the management and changed as this is my sincere request..
If the customers are only treated adversely, then how would the company run..
Please do rectify this issue and have timely service and delivery of the cars...

I left my car at volkswagen trichy (Ramani cars) for normal oil service (5-oct-2018). After few days i went to the service centre to take delivery (11-oct-2018) at that time in front of my eyes a mechanic damaged my car while parking. Then i shouted at the manager they told that they will clear the damage and make it looks like before so i left my car for another few days (Till 13-oct-2018). Even after they cleared the damage it's​ not like before.
And i also told some complaints (Bonnet is hard to close e. T. C) to the service advisor but they forgot it. When i asked it to the service advisor he is shouting on a mechanic. And finally they also took my charger and car lighter. I hate volswagen and i also asked my dad to change my car.

My car number ka 03 mx 9858 vento. This vehicle is serviced by elite motors bangalore on 29.09.2018. On 04.10.2018 while driving this serviced vehicle got abnormal noise in engine compartment. It was reported to elite motors bangalore and they have asked me to switch off and switch on engine several time and try to drive down the car to their garage. I did this and fortunately the vehicle was moved with out noise only d2 gear mode and auto transmission did not happened even when i tried to accelerate.

Till today it is in the garage and several complaints are lodged in your call center on toll free number as well mail to customer care. Each time i get the message that they will resolve it with in 48 hour's!!!. This is ridiculous approach of volkswagon.in spite of this i awaited 168 hours and still no response. Is it the culture of volkswagon towards the customer when it comes to service.
Let me have your reply on above.