Volkswagen India Complaints & Reviews

Hi,

We have purchased a vw vento on last 2012 nov/dec from sundaram motors mount raod.
From then we have keep maintaining our vehicle by dropping our vehicle in their service centre at periodical due of service at every 15 k km.
During these days we have been experience may unhappy moments for may poor support or other.
Like that one bad exeperince want to address it to you

Having said being a ardent user of vw vehicle since many years we all simply love to own the vehicle for its mindblowing perfromances from day one.

But things tunred in other way when it comes to service part.
We been keep getting pathetic support from them time and again from the service vendor sundaram motors.
When ever we are dropping our vehicle for any service they have made us to revisit again without addressing the issue in a right manner.
Even if you do the same some other new issue will arise. We are frustrated on their service part.
Once we had dropped our vehicle around october / november last year for few service issue / accident problem, they had broken our driver arm rest kid.
Even after umpteen reminders they have given any attention or replace the same by saying some vague reply "parts not available".
Above all from 2014 we have been keep telling to our floor manager that our vehicle paints are getting undue fade / color changing / turning, even this has not been addressed...
We have paid around 12 l for the vehicle and every 15k km we have been spent around rs. 20 k but still our issues has not been resolve..

We are totally disappointing on this.

Note : our firm staunch has got four vehicles including vw vento.
Out of this four, vento is the only vehicle has got paint issue even before it touches the fourth year.
Where as our other honda city which is 7 + years and 5 + years has still good conditions in painting.

Even maruthi has no issue even after 10 + years usage.

I got my volkswagen vento serviced in chandigarh about a month back. It had a problem of ac not providing cooling. Since then i have moved to lucknow. The ac worked for around 15 days and now is again not providing any cooling. It seems that chandigarh service center was unable to find the source of leak and just refilled the ac gas and gave me the car back. My car license no is up 80 ch 8388 and my mobile no is [protected]. I cannot go back to chandigarh and would request help in getting my ac repaired at lucknow. The chassis no of my car is wvwj12606dt014249. I would request to be contacted on [protected].

My self himanshu motwani i lives in raipur chhattisgarh and i’m your vw customer at last saturday i gave my car for 1st service at amarnath vehicle pvt ltd i gone for a good service but seriously i’m not happy with there service they are making fool to customer even they don’t know how to service a car and staff are also fresher even they don’t know how to talk with customer and how to treat with better services so it’s my humble request to vw you have to make any other substitute for valuable customer otherwise your company may be suffered with sales n services...

Hello
This is inform you that your car Ameo automation is not working properly
I have shared this issue with service guy also but the problem was same
I am traveling with family and this bad situation happened. How bad it this

This happened with me second time
I will take this company to consumer forum as I have spend 12 lacs Rupees for this Only
I want my better and new brand car this.
I don’t want see this kind of thing in life
Suppose I am traveling g with my family in hilly area and this kind of thing happen
Then tell me what can I do for that

Please resolve this issue or I will take this to the court

I have purchased a preowned vw polo 1.2ltr petrol highline reg year 2013 from delhi. Now i want to re register the car in kerala. I have taken noc from delhi and i dont have the copy of invoice. The rto in kerala needs the copy of invoice for tax calculation.
So provision of a duplicate copy of invoice will facilitate me in getting my car re regiatered in kerala.

I had purchased vw polo in december, 2017 by availing loan from vw finance bearing loan ac no : vwf1 [protected].

As my required number has arrived we submitted all the documents for registration. But it was rejected as one dorm doesn't have your finance stamp. I informed the same to the concerned person on this cell no. : [protected] one week ago but didn't get my paper. After a couple of says i informed to your salesman on this number [protected].

It's very bad that i didn't get the required paper till date and lost a whole week. I feel sorry for the delay you are causing.

Hope you will rectify to day itself.

Dear team volkswagen india,

I am an owner of volkswagen vento with plate no. Kl 30 c 6006 registered under the name of mrs. Roshni jaleen.

I am writing this email in regards to the bad quality of service provided at your evm volkswagen kottayam showroom.

The background for the issue is explained in the trailing emails. Please refer to the same and advice final resolution for my grievance.

Thanking you,

Unni k j

— forwarded message —
From: k. J. Unni
Date: 19 may 2018 at 12:07
Subject: re: cem -6166
To: crm aftersales_vwktm
Cc: crhead. [protected]@vw-evmmotors.co.in, customer. [protected]@volkswagen.co.in, [protected]@vw-ipsos.com

Dear ms. Siji jose,
I hope that on 16th may 17, i had spoken with you regarding my concerns about the vehicle, vento highline, with plate no. Kl 30 c 6006 due to which i was prompted to give negative ratings for my last service experience at your showroom.

However, at that time you had assured me that you will get back to me with a resolution for the issue, which i am still waiting and after that now i have received an email from your side stating that the issue has been rectified which i am yet to figure out on how the resolution was made without even addressing any single concerns raised from my side.

Just to remind you again, i am herewith reiterating the background due to which i was forced to give negative ratings for your service centre experience:

· around one year back and approx 35, 000 km run, we were experiencing heavy jerks from the vehicle steering when sudden breaks were applied and it was reported to your showroom. At that time the vehicle was still under warranty and as stated by your advisors the problem was due to uneven break disc damage and it was supposed to be polished for rectifying the issue. Finally, we agreed for it and brake discs were polished.

Also, to be noted that, when enquired for the reasons for this uneven damage to be brake discs, it was stated by your advisor that it’s a common problem among this range of cars and the damage would you have been caused by stone pebbles hitting the discs. But still i am not convinced by this unjustifiable reason stated by you advisor as from what i can recall, all the brake pads were replaced on time within the safety limit and thus any chances for the damages were minimal.

· however, the issue persisted with the vehicle which got worse with the km runs and at around 40, 000 km (I. E approx. 5, 000 km from the date of polishing), we took the vehicle to the showroom on 20 nov 17 and it was advised that the brake discs were supposed to be replaced to permanently resolve the issue. Then as advised and obviously we don’t want to have any risk with the braking system of the vehicle, hence we agreed to do the brake disc replacement.

· but even after the brake disc replacement and clocking around another 2, 000 km run, we were experiencing similar jerks with the steering wheel and we had done a telephonic conversation with the last time attended service advisor regarding this issue showing up again. However, unfortunately, we couldn’t bring up the vehicle promptly on time as mostly we will be out of the country as i am working abroad and mostly the vehicle will be only used for a period of 1 month yearly.

Thus, finally on 09th may 18 and at around 45, 000 km, when we took the vehicle to the showroom for the steering wheel jerks, it was stated by your advisor that the brake disc surface is worn out and uneven again causing this problem and it needs to be replaced. This statement that after a run of only 5, 000 km that the brake disc has been worn out in undeniably a problem associated with the quality of your spare parts or the workmanship at your service centre. Again, the reason was stated as stone pebbles hitting the brake disc causing the damage which i find difficult to accept due to the below:

A) the previous break disc had a life of 40, 000 km and considering the fact that the vehicle is used under same circumstances mostly for highway drives, then what is the reason for the newly installed break disc to get damaged at 5, 000 km??? (Further, to consider that the issue had been popped within 2, 000 km run and we had reported it also)

B) the so stated justification of stone pebbles causing the damage for brake disc is not palatable. Even if this scenario exists, then how can the damage be caused on both the brake discs (Right & left) simultaneously at the same time??? Furthermore, how the damage can be so limited to the brake disc and not even a single paint damage or small dents are visible in the vehicle side profile if hit by stone pebbles??? So, if the stone pebbles are causing this damage to break disc region particularly then someone should have shooting the pebbles with a gun aiming only at the disc region that too at the same frequency from both the sides.

C) i do believe that the disc brake system of volkswagen is similar to other vehicles and it has the same system of callipers squeezing the pair of brake pads against to the brake disc. Thus, why not other vehicles which have clocked more than 100, 000 km not having an issue due to this stone pebbles and even many other mechanics were surprised when i disclosed this reason stated by your expert service advisor that the stone pebbles are damaging the brake disc made of cast iron metal.

And finally, after a long speech with your advisor he stated that he will not be able to replace the brake disc but will do the polishing at free of cost which should resolve the issue. Even he stated personally that the issue of such sudden wearing out of brake disc at low kilometre run might be a manufacturing defect and thank you volkswagen kottayam for polishing and fixing the damaged disc again on my vehicle risking the whole safety of the vehicle.

Moreover, at last, they stated that the steering rack also needs to be replaced to get the problem resolved. So, thank you very much, now finally the experts at your showroom managed to figure out the real cause of the problem after almost 3 times of visit for the same issue. And said that it will cost me another 20, 000 rs to do the repair works. However, just to get rid of the issue finally, i was willing to pay the amount for the spare and labour.

But really is this a responsible action from your side to this problem. The issue of steering jerks was reported one year earlier when the vehicle was still under the warranty and if properly diagnosed at that time the issue would have been rectified much earlier without any hardship for us. So now i had to pay 20 k for the steering rack + 5 k for the brake disc which got damaged under 5000 km run, a total of 25 k for resolving this issue. Moreover, the hardship and idle time resulted can never be computed. If the issue had been diagnosed promptly at the time of the first visit on may-17 when still under warranty, then i wouldn’t have to shed such high amount for the manufacturing/service defects of volkswagen.

I believe the issue was from my side as an owner i blindly trusted the advice provided from evm volkswagen kottayam and when the issue had popped up the second time, i should have gone for a second opinion on it. Even though it's late, being a volkswagen jetta owner in abroad also, i checked with my local showroom here and as advised by them, whenever there are jerks experienced from the steering wheel then the steering rack is one of the first places to be inspected for damage. However, the experts in your evm kottayam showroom might have overlooked that part due to which i am the one who suffered out here.

Now i am believing that the whole issue was due to steering rack and it’s resolved finally. However, if it’s not and if it’s associated with the brake disc particularly, then what’s the guarantee that the problem won’t arise again after having another 5000 km run as i am using the car under same road conditions where its vulnerable to be hit by some magical rock pebble which are precisely aiming for my brake discs causing the damage as stated by your service experts.

Further, there are many forums or complaints raised from other parts of india in regards to the steering rack damage and please ref here: https://www.consumercomplaints.in/volkswagen-india-volkswagen-vento-steering-rac...⇄

Safety and quality was one of the prime reasons to buy a volkswagen car and really its very much disappointing to see such issues in a well-maintained car with such low kilometre run. Furthermore, i was a loyal customer of evm volkwagen kottayam and the majority of my car services were carried out in your showroom that too within the stipulated time limits even though the km runs were very low. Still is this the way to address an issue??? That too associated with the braking system of the vehicle??? And i had to pay almost 25 k for this issue which could have been covered under the warranty if promptly diagnosed on the correct time when shown at your showroom.

Thus, i request to consider the above case and to advise a final resolution to the above problem. Further, i strongly believe that the evm kottayam service team was responsible for not diagnosing the root cause of the problem promptly which have resulted in the loss of money and time from my side which should be compensated.

Kind regards,

​unni k j​

On 17 may 2018 at 09:47, crm aftersales_vwktm wrote:

Dear sir,

Greetings from volkswagen kottayam!

At the outset we sincerely regret for the inconvenience caused.

This is in reference to the concern which you have registered to volkswagen customer care regarding your vehicle bearing reg no : kl30c6006

As per our telephonic conversation, we understand that after rectified the brake vibration issue you have received your vehicle back and happy with the vehicle performance.

Once again we apologize for the inconvenience that you may have experienced.

In case of any further clarifications, please feel free to contact the undersigned.

Assuring you of our best services at all times, and wishing you an everlasting happy relationship with evm

Thanks and regards?

Sini jose - lead cr aftersales

Evm motors & vehicles (I) pvt. Ltd. | thellakam | ettumanoor | kottayam-686016.

Tel : +[protected] | fax : +[protected] | hand phone +[protected]

Email :- crmaftersales. [protected]@vw-evmmotors.co.in. Website:- http://evmvolkswagen.com

Please clarify me as to whether buying of external warrant while buying new car, is compulsory or optional. Even though i already booked a new vw ameo car, now my dealer insisting me to buy external warranty of rs. 10000/- which will be a additional financial burden for me and i deem it may not require at all. Therefore please clarify me before making entire payment.

I owned a vento tdi 1.6 2010 model. I was very happy with this car performance till april 2018. After a lot of assurances from dealer about software update i decided to upgrade the software and it turned out the worst mistake.

Engine produces lot of noise and power is degraded a lot. Engine looses power suddenly while drive and jerks can be feeled easily.

I have contacted service center multiple times to revert software but they deny everytime.

Volkswagon is betraying loyal customers for its foolish and greedy dieselgate issue.

I advice everyone reading this thread not to buy any product of volkswagon owned brand vehicles.

I want a complete resolution of this issue.

Dear sir,
I had given my jetta tn 39be 345 white color to service in tirupur service center on may 6th sunday. Vehicle got breakdown, so the vehicle was sent to tirupur service station. Before two months only i paid sum of 15000 in the same tirupur service station. Service person in tirupur told me we could not get your vehicle serviced here, so we are sending to our coimbatore office (www.vw-ramanicars.com/Home/ContactUs
Coimbatore. 54/1, mettupalayam road, kavundampalayam, coimbatore - 641030. E-mail : [protected]@vw-ramanicars.co.in. Ph:[protected]. Hotline no: [protected]...). Vehicle was sent to coimbatore after four days from the date i gave for service.
Now its been 10 working days service person has not even responded to me well and only i have to call them and ask what happened to my car. Till date there is no clue what happened to my car. I will take the issue to the court with my lawyer.
Regards
Natraj murthy

Dear sir
i am keyur naik from navsari professsional architect using volks wagen car since 10 years.yesterday iwas going to vadodarafrom navsari in my vw jetta GJ21 BC 4787 BELT broken some how i have put car at navsari volksagen . tyhe first said they will deliver car yester day evening .since morning their technician dont ans to any my phone calls and now they are saying you will car after twodays .km of car is 52000.iam doing regular servive at your service station . if i am using vw car of 25 lacand iam in trouble in my journey then what is the meaning o[censored]sing vw car .do needful my mobile no [protected].please call for any further information . staff of vw navsari is not cooperative .do need ful my email [protected]@yahoo.com. your service centre spoiling the image of vw cars.it is my blunder to purchase vw jetta.
if people just like me suffering due to ineficient staff of your service centre who will buy vw car in future .they are spoiling the image of german cars

I had purchased polo car during july 2017. After delivery of vehicle, insite of vigorous follow up for getting receipt for municipal tax and rto passing is not received from dealer. This document is badly needed for accounting purpose. I wonder a dealer of such reputed car company can be such irresponsible in providing document. Please do need full immediately to get me these document.
Details are as below:

Car reg no: gj 27-bl4662
Invoice no : ahd/17-18/0230 dated 26-jul 2017

I own a volkswagen vento, registration number hr26de-2880 and it is less than 1 year old. Surprisingly, the paint of the vehicle has started to crack and the body is getting rusted from beneath the paint. Pictures attached. When i sent the vehicle for service and asked them to pay attention to this issue, they spent 2 days with the excuse that technical team is reviewing the problem. Ultimately, nothing was done. I'm really worried about this now. This is the quality of a german car, which is known for the quality of its products.
Moreover, the battery of the vehicle died in 1 year and 6 days and i was stranded on the road. Even after the complaint, the dealership did not provide any assistance. This happened within 10 days of the service completed for the vehicle. There was no information provided that the battery has gone weak or any other problem with the battery. How could it not work within such a short time. Moreover, they charged my 600 bucks for washing as well and the car was not cleaned. This service was done by automarks, mathura road, new delhi.

Dear team

The wheel cap is removed while droving the vehicle on highway in august 2017 and it has just happened after check up of vehicle in the month of june or july 17 during monsoon camp.

At the same time matter has been escalated to customer service call and customer service told that same will be ratify once you visit service centre.

The above incident seems total deficiency in service and taking as feedback service centre is arguing to pay the cost it is highly unacceptable.

One thing when we are buying the vehicle which is much higher cost than the wheel cap price mentioned in trailed then we also can buy wheel cap too.

The service centre is not understanding the consequences could had been happened on the way when wheel cap just shut off from running at express way.

It could have lead to fatal accident to me and others.

We concern volkswagen has made same name in history due its quality and safety standard they will maintain, i hope.

Further if you check the customer service of globally your response at stand anywhere.

I request please share ceo email address of india and global ceo too.

Regards

Dear sir /madam,
I purchased polo comfertline 2015model on jan2016, uk04u9349 in the name of my wife khushboo karnatak and volkeswagan person and bajaj allianz told me i can used zero dept twice a year. While going for second time claim they kept my car for 15days in workshop and this year while renewing my policy i came to know that my nav got zero.
Asked to bajaj allianz and volkeswagan they said claim was adjested in new policy without my knowledge!!! N i hv to pay higher premium for renewal of policy.
No one took responsibility. They accepted there fault by it was my loss and i raised it in social media via facebook and changed the cheater bajaj allianz. Please look into matter seriously.

Regard
Deepak karnatak
State bank of india
Haldwani
Uttarakhand
[protected]
[protected]@gmail.com

Sir i am keshav rawat custumer of your company. Sir i am having 4 volkswagon vehicle last week i have given my vehicle polo for some minor problem at tanya cars sitapura jaipur rajasthan india. They told me i would be charged ₹12-15k and would diliever me my vehicle in evening. When i came in evening from far 25 km they said me that vehicle is not ready you come tommorow and when i said you should inform me if it was not ready then they abused me. Later i went the next day in morning then they still said me to wait for 2 hours and they took more then 6 hours and after when they gave me the invoice i was shocked because it was of 25k more than their given amount. Then i said the amount is more then their given amount than they again abused me and said if you want your vehicle then you need to pay this amount. I was helpless and had to pay. Now i am complaing you just because i trust on volkswagon and need justice for me. As you good custumer i need you to help me.
Awaiting for you reply and positive responce.
Keshav rawat
+91-[protected]
[protected]@hotmail.com
Rj-14-cc-0927

Mr. Andreas Lauermann
Director
Volkswagen India Pvt. Ltd
E-1, MIDC Industrial Area Phase 111
Village Nigoje Mhalunge Kharabwadi
Chakan Tal Khed
Pune 410501

Ms. Divya Paul
Director
EVM Passenger Cars India Pvt. Ltd.
EVM Motors, Building No TC 55/1425(2)
Neeramankara, Kaimanom Junction
Thiruvananthapuram 695040

Under instructions from my Client POMP Builders & Developers Pvt Ltd I would like to inform you the following

My Client had purchased vehicle Jetta TDI 1.9 Comfort line DSG (KL07BK7080) in the year 2009 and the vehicle was regularly serviced at your authorised service station at Ernakulam and later at Edappally. As usual my client got a call from your dealer’s representative by end February 2018 reminding that service was due and the vehicle was given for regular service at EVM Passenger Cars Edappally. According to the service report some noise was detected from the suspension side. Since the anti-theft bolt was missing they could not remove the tyre to confirm the reason for the sound from the suspension side. The vehicle was delivered to my client on 09/03/2018 and the bill for Rs 15442/ was settled on the same day

My client was informed that anti-theft bolt is not available and is not replaceable and they may be permitted to remove the anti-theft system as such. However, my Client raised the concern with the manufacturer and mail was received from the dealer on 08/03/2018 requesting my client to pay advance for the anti-theft bolt and Rs 2000/ was promptly made on 09/03/2018. The anti-theft bolt was never used by my client as wheel replacement was always done only at the authorised service centre or with their knowledge, and the responsibility of replacing the anti-theft bolt misplaced by your technicians at the service centre was taken over by my client.

Immediately on receipt of the message from the service centre confirming receipt of the anti-theft bolt the vehicle was given for repair and on 27th March my client was informed that both Lower arm bush shall be replaced and vehicle delivered on 28th. Mounting bush was broken and has been ordered and once it is available it shall be replaced. The vehicle was delivered on 28/03/2018 and payment of Rs 14905/ was made on the same day. Though it was stated that mounting bush has been ordered in the invoice dated 28/03/2018 it was ordered only on 04/04/2018 vide order No 2616903 after my client enquired about the arrival of the same on that day even though the advance of Rs 2000/ was retained by them.

My client was not able to use the vehicle after the service due to the negligence of your service staff who were responsible for the loss of the anti- theft bolt and the delay on their part in placing orders for spares and their ignorance and incompetence.

After the arrival of the mounting bush the vehicle was repaired and returned on 20/04/2018 on payment of Rs 18570/, but immediately thereafter on 30/04/18 a sound was heard from the engine side just above the suspension. This was reported to your customer care vide mail dated 02/05/2018.

All this has happened after the vehicle was given for service as per the call received from your authorised service centre while the vehicle was in good running condition. All the repair works that continued at regular intervals over a period of two months and spending almost Rs 50, 000/, the vehicle is safely parked in my client’s garage. My client lost confidence in your service centre and raised his concern (CCR 118306 dated 02/05/18) with a request to depute one of your engineers to have a look at the vehicle so that the carelessness of the service staff if any can be brought to book. My Client suspects that they are being targeted and all subsequent repairs were necessitated for raising the concern regarding the anti-theft bolt with the manufacturers and it needs to be investigated.

The vehicle has not completed 50000/ kms till date and it is important that the vehicle is inspected by a third party to ensure that the vehicle is safe for driving as my client suspects further problems in store for them. Hence I hereby call upon you to arrange the inspection within 7 days of receipt of this letter failing which I have been advised to proceed legally to get the vehicle inspected. Please note that you shall be held liable for the cost and consequences arising therein

Regards

M.P Mathews

Sir i am bhupinder singh, writing you about my speed post track id no-em[protected]in
My address is
Bhupinder singh
Vill teen ka majra
Po mussimbal
Teh jagadhri
Distt yamunanagar
State haryana
Pin 135003

My letter had been dispatched on 28 april but i didn’t receive it till now
Pls help me out
It has happened thrice in last two months. My parcel is wrongly transferred some other address which is not mine so pls help me sir. I need that parcel as soon as possible

I bought volkswagen polo model December 2013, last 4 years my experience was wonderful.
Last month I had serviced my car at Rewari volkswagen workshop. But after service i faced problem of break disc. After lodging complaint
I visited to Volkswagen Rewari workshop.
First their attending behaviour is very different against last time visit at time of service. Behave me like a culprit why I am complaint to Volkswagen team for service related issue.
then one person of mechanical team take drive test with me and accepted issue is genuine if apply break at high speed above 80 kMPH. And then service supervisor Mr. Sahil asking me that break disc is damaged and will repaired and it will cost Rs 4800 and will paid by you. I Asking him during service break pad and Disc was ok and also there is no problem before service.
Then He say we can't do nothing in this matter and all will be charged by you only or otherwise you can go somewhere for this.

On day of service as I seen as a layman the car washing and dry cleaning not done properly and they also accepted it on the same day. and when I run the car at high speed say above 80 KMPH then face the problem of disc.

I can't under that before service there was no issue in disc and during service inspection there was no any abnormality in disc as they recorded and then how disc got damaged after got it to me and as I found it when run car on highway at high speed.
Note: After Service not a single issue resolved.

Pls suggest and do needful to resolve the issue.
Request pls treat it critically as it is a matter of safety for me and my family.
I Thank to God no mis happening was happen due to Volkswagen mistake as it was a safety issue.

Regards,
vikas
[protected]
HR06 AC 7950(car number)

I was purchase ameo having registration no. RJ35CA2280 in Jan 2017, now 3-4 days before my car was breakdown while running on road and than not started. I was complain for road site assistant and company person come with battery and start my car, than i took the car to workshop and they told me that my battery is not working, i am shocked that only in one year my battery not worked and no warranty is available.
I am really very much disappointed with the quality of battery.