Volkswagen India Complaints & Reviews

City : kollam
State : kerala
Issue: replacement of clutch assembly in volkswagen vento 1.6 d
Hi. I have taken an appointment on wednesday and they promised me that they would return my car on wednesday itself. Later they said it can be taken on thursday only. Now it’s been 4 days that i didn’t get back my car. What to do now? Now they’re saying they will give my car on monday. Do they think i’m a fool and cheating me in this way? I have taken appointment and gave the car and now they’re taking other cars which came behind me. I need a prompt response from your end. Otherwsise i will write a bad review all over. Very bad service

Dear sirs,

Please help!!! Please help!!! Please help!!!

We are really frustrated with the services of your volkswagen dealer maasheetla moradabad, their commitments are always fail, as per their below email they suppose to handover us the registration certificate on 22nd of this month and now today is 28th september and we have not yet received.

We are continuously chasing almost every day on phone to their executives mr. Bilal / mr. Saurabh / miss priya but nobody is listening.

It seems now that i should file a police complaint against them that they are holding our registration certificate of our vehicle and they are not providing to us, almost a month passed away and we are driving our car without registration certificate, and it might be checked anytime while regular checking of the vehicles on road and i will be fined and penalized for not providing it at that time.

I am really helpless, unable to understand what i should do, nobody is serious.

Please anybody look into this serious matter and help me.

Thanks & regards,

Vishal swaroop

Respected sir/madam,
I bought vw ameo comfortline car on 31 april 2018. The raj bhavan road, hyderabad show room delivered the car to my home without any test drive. After one week the show room driver train us and 3 hours kept driving in the city, at that time we observed that the ac was not working properly, that's why the back portion of the car was not getting cooled. This point we express that vw driver and show room staff also from that day to two months. They told that don't worry madam, it will be solved by our service center at free of cost within 6 months from the day of purchasing the car. They requested us not to give any written complaint on that issue. And also assured us that the problem regarding ac will be resolved soon. We were unable to take the car to service center from the date of purchase.
On september 15th unfortunately my car volks wagan ameo met with an accident, immediately we put kept the car in kukat palli volks wagon service center, hyderabad. Now they raised a point that due the accident the ac in the car was not working which was the false statement moreover the service center authorities collected an amount of rs - 12, 866/- from me, stating that the written complaint was not received from the show room authorities regarding non working of ac right from the date of delivery of the car. Due to non communication in conveying the messages between the service center staff and show room staff, and inside the staff (I mean that the table to table staff, left over staff to presently working staff also), they are stating that "if the show room authorities had given the written complaint on non working of ac we would have done it for free". This message was given to me before the dispatch of car.
In this regard, i would like to state that the service center authorities as well as show room authorities were very irresponsible and very rude in their behavior, with which customers are very much unsatisfied & hurt.
I request to take immediate necessary action in this regard for which act of kindness i will be grateful to you in this matter.
Thanking you sir.

My volkswagen vento 1.4 tdi highline model 2015 breakdown last year. My vehicle runs only 24500km at that time. I was travelling kollam to kannoor, in between koratty near chalakkudi the vehicle suddenly shows some missing and the speed was come down, one warning coil lamp was displayed on dash board. The time was 12.30 at mid night, there was no shops and street lamp there. I am totally confused. I just contacted the road assistance, but none of them respond my call. Finally i contacted the towing service, they replayed me service available only at 8.00am on wards. They towed the vehicle to thrissur service center. They examined it and inform me that the reason for breakdown was the failure of one fuel injector that is around 22000 and gst, that i replaced it. This was happened last year september. Again the same complaint was registered this year july, another injector shows the same error and displayed the warning lamp. Is this complaint a regular one for all the volkswagen vehicles. Kindly replay me

My name is aswathy u a from kollam, adichanalloor, i have been using volkswagen ameo car for more than 8 months. I refffered to buy a volkswagen car to my friend and company said i must have received a 10000 worth of coupon within one month.. But i have not. Gained i have been tried the kollam office so many times but they were not responsinding so please help me to receive it shortly
Thanks

I own a Volkswagen vento (KL-35-C-2525) 1.6L diesel purchased on May 2011. Car runs only 40, 000 kilometers. And it is a well maintained car.

Car showed jerking issue on 18 Aug 2018 during travelling and towed to the authorized Workshop EVM Volkswagen Kottayam, Kerala. They inspected the car today and informed like have to replace 4 fuel injectors. Total cost is more than 1 Lac.

I asked them to check for support from VW, then they informed like they already contacted VW but VW refused it.

I have few questions about VW cars

1) I am regularly doing period service in VW workshop and last service done on Jun 2018. No issue there at that time

2) Car runs only 40k kilometers. So whats the quality of VW cars as 4 injectors failing within 40k kilometers.

3) Workshop team saying like it is due to bad fuel, but it is not acceptable.
All cars running in India using same fuel and but these kind of complaint are more for VW vehicles.
Even BMW, Benz running without issue using same fuel, but these kind of complaint ratio is very higher for VW cars.

4) Can see several thread/forum in internet about same issue with VS vehicles which is specifically manufactured in 2011 and beginning of 2012.
But VW never recalled this cars to do free replacement. If it fails in warranty period then those customers are lucky as they get free replacement .
But if it fails after warranty period customers has to suffer. VW is aware about this but not doing anything for customers.


Please see below the wordings from technical product information of VW.

"Production change
Improved injectors are implemented in series production at VWIPL from CW03/13. Cut-Off VIN - TMBBLANA9DG035155.

Defective injector must be replaced by improved injector as per following guidelines:
All injectors which are produced after 15th Jun.2012 are improved & should be used for replacement of defective injectors."

Can see same kind of issue in several forums

https://www.team-bhp.com/forum/official-new-car-reviews/94990-volkswagen-vento-t...⇄

https://www.team-bhp.com/forum/official-new-car-reviews/94990-volkswagen-vento-t...⇄

https://www.consumercomplaints.in/volkswagen-india-failed-injector-problems-3-ti...⇄

https://www.carwale.com/volkswagen-cars/vento[protected]/userreviews/47562/

https://www.carwale.com/volkswagen-cars/vento[protected]/userreviews/44474/

https://www.cardekho.com/user-review/volkswagen-vento/fuel-injector-problem-1764...⇄


I am totally disappointed and regretted the decision which I taken on 2011 to purchase VW car.

It is very painful to replace 4 injectors for a 40k kilometers run only car...

cheating customers...

My car, vw polo 1.2 was not starting and it was towed to bharat volkswagen service center, mangalore, karnataka, on 31st august 2018. After examining the vehicle i was told that the wiring harness was rat bitten and must be replaced. I was asked to pay an advance of 20, 000 inr the very next day. They said they have placed an order for the wiring harness assembly and guaranteed the vehicle delivery within 12 days. On 3rd september when i contacted them, the service adviser said that they had received the part from bangalore and that they are assembling it onto the vehicle. Then for a week i did not hear from them. I tried contacting them but the service adviser would constantly cut my call without answering. I rang up the service manager, who informed me that they had not received any harness and that they are yet to place the order, and it will take another 10-15 days to receive the item. They even tried to assemble the wiring harness intended for another vehicle on to mine but it did not fit. I am thoroughly fed up of ringing up the service center and asking for the status. They seem least bothered and do not even feel obliged to inform me about the repair status. Constantly cutting my calls, not answering, giving false assurances, lying, it's all very unprofessional. I have raised a complaint with vw but even that doesn't seem to help. I need the vehicle to be delivered asap else i might have to raise a complaint in some other forums as well and request the concerned authorities to take action against the company.

I had given my vehicle for oil changing with change of mandatory filters, as advised by service eng. I had asked to replace the clutch plate and brake linings. The car was handed over on 7th sept '18 and as there was sound coming when clutch was released i refused to accept the car, but iwas asked to drive for few days as they told me the adjustment takes time, but when the sound persisted it was sent to work shop, and it was handed over to me, with added problem of engine light and coil indicators flashing, on enquiry and by paying additional rs 1000, iwas told to replace egr assy. I am regretting by sending my car to such authorised dealer of yours, i am a senior citizen and its not possible for me to run around after paying rs 37000 for the work to bangalore motors pvt ltd vehicle no ka04mj5515

My vehicle affected in flood. It picked up from home by 24th august 2018.
Chassis number - mexa18608jt109871
Date of delivery-23/02/2018

Till now i didn’t get a confirmation about the current status of vehicle. This type of response is not expected from a reputed firm. I would like to know the strategy to resolve the issue of flood affected vehicle.
‭

Today had my vento 1.6tdi checked at palace cross service center in rajajinagar bangalore and give scan indicated v that the egr needs to be replaced and the cost of the same is 48000rs. Ihad a great deal of admiration fro the vw quality but i think its definitely be manufacturing defect as i have serviced my car from the last 6 years at vw service centre within 12 months.
I request u to check why should this break down at 73, k kms.
Request you to change the part at no cost as i have not come across such an issue with hynduai or maruti.
Thanks for your immediate action
Regards
Anil kumar
[protected]

I have planned to buy a vento & visited the near by showrrom on sept 1st week 2018, and checked for test drive & mr. Dinesh sales person who handled me quite un-professional way, where as i didnt took it serious, it was quite sarcastic manner with him that i might not buy a car, i just walked in for a test drive. & he finally explained very basic about the car & told me there is no vehicle available at momement & i got surprised that kun is the big dealer of vw and how its possible there is no car at store. And then he asked for me to call back next day morning to get the test drive at my door step. I finally agreed and left out dispointing.

And the next day morning i called the kun alandur showroom for test drive & the people out there told me we will call you back immediately, but there was no response till eve 5 pm on 8th sept and me & frd walked-in and asked for the td, and the reception lady made me to wait for 1 hr hardly, and then rajesh came from some where and finally they gave me test drive, and i drove the vehicle & had a good experience & when i asked the sales person why you didn't call me in the morning nor pick my call, he replied that he was busy with some work, & he thought of calling but he forgot to call back. & i again left it and didn't take it serious. And when i asked for the features etc about the car he him self doesn't have idea about it & he was just bluffing me where myself was well aware of the model & the spec. And he was not in the position to explain me & he walks away here & there without proper response. And i just left the place with irriatation.

After couple of dates on 10th i dicussed with my family & due to some reasons i just changed my mind & shifted to polo and i called rajesh & told that i need to do test drive polo kindly arrange the same. Immediately he said i will check & call you in the morning on 10th sept 2018, and he just called me at night 8:30 and ordering me that sir you can come & do the test drive now, i was like wtf how can you ask me in this time & i told him that next day morg i will come & he was telling some stories again for calling late.

And then the next day which is 11th sept 2018, no on called i just got pissed off and directly went to showroom and yelled the reception person one lady that, whats happening i asked for test drive polo but no response till now and the rajesh is not responding properly & it was like i'm following you up to buy the car, thats your job, and the lady was like too harsh & telling me that i was so friendly with rajesh & its my fault she can't help, and where it crossed the limit and again they were like no car for test drive. I just walked away and decided not to walkin anymore in our life to kun vw where they doesn't have basic sense how to take care of new customer.. And i blocked the numbers and walked-in to other vw showroom and booked.

Rajesh from kun immediately started calling me from various numbers & i just blocked it to avoid it. Next day morning was in function i recieved the call from unkn numb & the person from kun rajesh, started shouting at me very badly that how dare you talk & complaint me, i know what i'm doing & he was literally threating me and i just kept the call & blocked, i'm really pissed off with kun alandur where i really came to the showroom with full of joys and your people spoiled it and the brand value & love with i had in kun.

Very much dissappointed with kun alandur chennai, i will never or ever recommend to my friends & family, i can even give a complaint and take it legal but i dont want to! Kindly please ensure that customer satisfaction is everything... Seriously didnt expected this kinda hospitality very pathetic...

I am extremely unhappy with your service which i did it at thrissur authorized volkswagen service centre – pheonix car india pvt ltd, thrissur - kerala. After doing the car service, i am getting a noise from the front side of my car when i drive. I am 100% sure there was no sound before giving my car to service.. Rajesh kumar was the service manger
I am keep asking why this sound is coming after service, what is the root cause but i am not getting any answer till now for my question.
I registered a complaint and dropped my car second time for thorough checking as requested by customer relationship manager. Polo petrol car 1.6 c, highline car number: ka51mb3758. Complaint number: ccr136879
I have dropped my car second time on sept 8th night. I was informed about what needs to be changed but till now i didn’t get any answer to my question. I strongly feel that my car is not analyzed and serviced properly or mishandled.
Also was unable to open my car dicky. From another volkswagen car service center, i was informed that it will cost 3500/- rs to repair, but due to non-availability of spare part i couldn’t do. But at thrissur volkswagen service center gave an estimation of 15, 000 to resolve the issue. Strongly feeling that either no proper analyzing is done or not trustworthy. I dint get any reply for this query also.

I own a polo highline plus petrol variant in 2018 march.
In my last 4 months driving experience this car is so comfortable in driving plain roads and also i have gone through very difficult situations while driving in steep roads.
If i have a situation to stop the car in steep roads and to move the car forward in half clutch i am getting zero acceleration even after fully pressing the accelerator. I complained about this to my showroom and i am not getting a proper response. Their response are not satisfactory even after buying this car with this much price.

Lot of times my car got collided with other vehicles just behind my car in this short span of 4 months. I have gone through different difficulties while driving this car.

I kept a minimum guarantee in volkswagen as this is a german manufacturer. At the time of delivery your sales team explained about this 1 litre engine but that was against my expectation only on that situation as i mentioned above.

I bought a new car 3 months before. After few days i found out there is a problem with music system. If suppose i will connect with speaker and call someone the voice will repeat from the other side. Those who received my phone call connected with car speaker, they get irritated and cut my call while talking with them. Its sounds weird but this is the fact what i am facing. Couple of time i complained in the service center they took my car and after a week they returned back but i didn't found my issue were resolved. They don't have any idea how to find out the snag. Initially they changed the music system but still my problem was not resolved. And now they don't know how to deal with this problem. This is really annoying i paid 14 lakhs for this machine and am facing these kinds of #. Could you please help me out.

I have come to this page to write about your unsatisfied polo which was delivered to be 3 months ago by abra motors, chennai, tamil nadu. First and major issue which im having in the polo is the suspensions are really bad really bad. Its really very hard 100 % times more harder than normal cars like suzuki swift or hyundai i20. If its true then please i want in a writing that polo suspensions are weakest of its class vehicles. A cab driver is moving faster than me on speed brakers. For this is what i chose volkswagen?

The suspensions are very hard even in smallest bumpbs, its really not capable even equal to tata india i bet this or my polo maybe has a defect which was been sold to me without my knowledge. I have also inspected the car with my company (Peeyesyem hyundai) the suspension is really bad.. The cars suspension quality is really bad made this was never expected.. Now there are weird sounds comming from lh front suspension. Whats wrong with the vehicle? Its been only 2000 kms.

I really need the sollution to be fixed free of cost because i know how volkswagen ripped other customers with this cheap quality indian made suspension. There are some window bulgings also with the car. I need a replacement of the car it will be better i guess.. Problems with a new volkswagen car? I will be really glad if get the resolution as soon as possible. When i had called the abra motor service regarding the suspension a month ago they said in a cool manner that to get the car to service station and there was no any follow back... Is your customer satisfaction even upto volkswagen standards? I really want to know this. Another thing happened with your service center, i had given my car for front bumper painting job.. When i took delivery of the vehicle i saw the painting was improper and showed the service advisor and asked will it not peel? He gauranteed me saying volkswagen paint wont do such things? After 3 weeks i saw the paint started peeling off.. I was shocked when i saw the newy painted bumper paint peeling off. This is already informed to service advisor, he has asked me to bring the vehicle to re-doing the job for free. How can i always leave my work and run behind your polo problems?

Volkswagen products are not of low quality i believe, please check to this issue and solve my problem as soon as possible as i dont have vehicle to travel to office. From nowitself im saying please i dont want your engineers to give stupid reasons and try to solve the problem. I want this to be solved as soon as possible. Im totally fed up of your polo vehicle.
I would like to meet your manager who is related to this department to express the problems which i think will not be solved by volkswagen.
There was no any follow back from your service team when i told about the suspension issue. Volkswagen has the worst customer satisfaction experience.

Polo/ car knocking sound is coming from when i took from the showroom. More than 20 times i’ll complain. They took my polo for 2 days sometimes 1 day like that. And never fix the problem and dealer are saying just drive the car at 3 rd gear you will fix the problem automatically. Now # i can’t drive because new fault come to an end. I’ll totally frustrate to having this car with me. I want you to guys replace my car. I don’t want this # at my home. Or else i’ll do something very big. Thanx

My self, shree varaprasad basically from sullia. Did my masters and ph. D in chemistry from mangalore univeristy. Later worked as faculty in chemistry in couple of engineering colleges and did my post doctoral research at iisc.

Currently working as scientist at center for energy research, s-vyasa university, bangalore.

I bought a volkswagen (Vw) polo in the month of february 2016 (Ka 01 mn 0849) from elite motors, hosur road, bangalore. Within a month or 2, some of its part started changing color. Immediately brought to the notice of the service adviser at elite motors, bangalore. He said its common in most of the vehicles, and continued using the car.

Recently, the car showed some malfunction and i approached elite motors and came to know that, there was some electrical problem due to rat bite. For more than 2 weeks, elite motors were not able to fix the problem due to the problem with their tool/system. That forced me to approach another service center at heasraghatta road. Where the service adviser noticed the color changes in several parts of the car and informed that, its not at all common in vw and that is the first time he is seeing the discoloration. He also advised me to approach vw.

I did write a mail to vw along with the pictures. Based on the suggestions of vw, i visited elite motors and the body shop manager said, its the first time he is seeing these kind of discoloration. He took the pictures and said to be uploaded in vw server. Later by looking at the pictures, vw experts (They claimed) said that (In several mails),

The discoloration is due to -
A. Smoking inside the car
B. Use of incense sticks
C. Use of chemicals as anti rodent
D. Human hand touch

I questioned them with the following and asked for scientific reports and never got any proper answer from them. I even mailed several times to the india head (Service) and american head of vw and never got any proper answer.

A. Smoking inside the car - i never smoke and never allow anyone to smoke in my presence
B. Use of incense sticks - i never used
C. Use of chemicals - i didn't use even car perfume
D. Human hand touch i) if the color change is due to human hand touching, y the things are provided in the car
Ii) should we use hand gloves to touch the car interiors?
Iii) i am single passenger in my car, for early 90% of my drive. Then how the colors changed in other parts of the car?

My suspect is there is something is getting mixed with ac vent or exhaust is coming inside the car and that may be causing these problems. (Recently, the sales person, who helped me initially, said that, there is some typical bad smell in my car and he got eye irritation from the initial stages, and he never informed me earlier. I might have got adjusted with that bad smell)

Entire interior has changed color. The silver color metal has changed to golden color. Seat adjustment lever has become reddish brown. Dash board has also changed the color.

Please help me to solve the issue. I am expecting replacement of the car.in the last mail, i even mentioned that, i will have to go to consumer court, where i will as compensation for the deterioration of my health, mental trauma i underwent and lawyer fee along with either new car or refund of my money with interest.

I am literally feeling bad for all these happening and with high hope i am writing to you. Please help me.

With warm regards
Svp

Dear sir i purchage a car in the date of 15 nov 2016. Next week of purchaging car a problem occured in the car.
1-problem of the car is that after switching on the a. C. A huge number of dust are coming inside the car.
2- all door of the car is not properly auto locked after driving the car.
3- a. C. Of the car is not properly working.
4- suspention of the car of driver side is totaly damaged, and not proper working.
5 - stearing of the car also not working properly. That are also damaged.

I complained to dealer according these problem from january 2017. But he can not resolve my problem till time.
Recently i raise a problem in the date of 06 september 2018. And complain number is - ccr136619.
Kindly resolve my problem.

Thanks @ regards
Sarkar bahadur singh
Mob - [protected]

Hi ..
my name is Aswathy U A from kollam, Adichanalloor, I have been using Volkswagen ameo car for more than 8 months.i refffered to buy a Volkswagen car to my friend and company said i must have received a 10000 worth of coupon within one month ..but I have not .gained I have been tried the Kollam office so many times but they were not responsinding so please help me to receive it shortly
Thanks

My volks wagen polo car got leakage of coolant tank and submitted for repair on27 th august2018. They told 1 week time. As 1 week is over no call from centre. L contacted. Replied that no spare parts. Lt has to come from some other place. Being a doctor l have to go to my hospital on each call. Arranging taxi for every time is practically not possible. So find some solution for this problem