Volkswagen India Complaints & Reviews

TS07 FV 9777

Hi Volkswagen India Team,

I have purchased the Vehicle 6 months back and now there is a burning smell inside the car. The service center team first confirmed the clutch has to replace and it will cost around 19000. Next day they said they don't find any smell at all even though the smell could easily identify by anyone. The third day someone else from the same service center confirmed Yes the burning smell is very clear and he also confirmed clutch has to replace.

I have a doubt that Volkswagen sold me manufacturing defect piece as I have some other brand vehicles which are like more than 4 years old but I never faced such damage in any of the cars. I am very sure this is a manufacturing defect.

The worst part is whenever I call customer care they always redirect to the same service center. I asked them I need to speak with the technician directly from Volkswagen, on phone they will say YES but again they will redirect to the same service center (I AM NOT SURE IF VOLKSWAGEN AND SERVICE CENTER HAS ANY DEALING ON IT)

I want to understand from Volkswagen team :
1) YOU REALLY DONT HAVE ANY TECHNICIAN WHO WORKS DIRECTLY FOR VOLKSWAGEN RATHER THAN SERVICE CENTER?
2) YOU ALWAYS SAY YOUR VEHICLES ARE BRANDED AND BUILT WITH HIGH QUALITY BUT HOW CAN YOU ANSWER HOW COME YOU CAN SELL SUCH LOW-QUALITY PRODUCT?

COMPLAINT NUMBER: CCR127373

Hello sir/ Madam
My name is Chindu Raj husband of Aruna Krishnan, We bought a Volkswagen Polo from last of April 2018, unfortunately they didn’t give keychain with car key, I asked so many times but they says some silly excuse it’s not short period, more than two months now please and take this issue seriously and kindly requesting to solve this problem as soon as possible
Thanks

I have purchased the new car - VW polo Diesel on 25th June 2014 from Hubli show room.

The vehicle has been getting serviced from Hubli service centre as per the schedule from last 4 years.

Recently, I have observed that there is warning signal with engine symbol appearing in dashboard. When I discussed the same with the expert at Hubli service centre, I was informed that there is a problem in EGR valve which is to replaced and it costs Rs.45000.

As per my verbal communication I had with expert at Hubli service centre, this problem is common in VW cars.

Why I have to bear the expense of Rs.45000 to replace a spare part when there is fault in VW supply. I have never heard this type of problem in other make, Maruti, Hyundai & Toyota cars.

Please replace the EGR valve spare part. Hope I receive a positive reply from VW team.

Details of car is
Registration no: KA35 N4007
Engine no: CFW446975
Chassis no: WVWD1460XET076070

My email id is
Email: nagendra.[protected]@jsw.in

Gudmrng sir.
I m sandeep
I have volkswagon polo 2017 model
Recently met with accident on 8/6/18 and takento showroom on 12/6/18
From till now
One mnth over
No wrk has been started
Showroom ppl are not responding to oh. Not obeying my words at all
Insurance person is good and he is in contact with me
From 10 days on wards only 1 part ecm by name clarity asked by insurance prson either it be lost r good?
They ate not saying any thing from 10 days?
Wat can i do?
I expect very bettr experience in volkswagon
Thatsy i brought the car
But i am facing pathetic situation in ur showroom

L.s.motors
Vijayawada
Mr.pramod
Wrkshoo manager

Pls try to sort out it fast sir.
Thanku

Dr.sai sandeep..

Dear Sir,

I have Volkswagon Polo which i gave for service last week at Volkswagon, Amritsar center. I was informed that its oil cooler and water body needs to be replaced. but it is out of stock at the centre and i have to deposit advance of Rs 5000 to book order for that spare part. the spare part was estimated around 35, 000 inr. But its been a week now and that order is not available till now. I am bound by my faulty car and had to cancel my urgent errands this week. They did not even provide me subsitute car for service for the period.

i am also very disappointed with the service advisors behavior, Mr Arvind Samyal([protected]). Firstly, he almost wasted my entire day to accept the car for service and when after 2-3 days, i called him to know status, he told to call me back but they then his contact number was coming switch off or out of service. Same was case with their landline number and this other service advisor. they turn off their phones. So I had to physically reach out at service center twice in scorching sun in an auto to know the status of the car. This is highly unexpected and unprofessional from a so called reputed brand like you.

Volkswagon service is extremely poor and they have very few service stations, this is not the first time I am facing this problem, it seems it was my biggest mistake to buy Volkswagon Car, they have no infrastructure and availability of spares. I will not suggest anyone to buy Volkswagon Car. Even for small service parts, they take weeks and are have unprofessional service staff.

I had given my Volkswagen vento 1.6 diseal for service at bajbaj(topsia) Kolkata for service ..after service I took to my home on 21st and drove only 38kms total and vehicle stopped starting at my place ..after that I spoke to customer care, contacted service center and all but no help came on the way and my vehicle on stand out parking since six days and can't take to service center as I felt being cheated by Volkswagen (I paid for service charges 16000) which I unworthy and I felt they have done some thing to my vehicle .and for toying I don't want to pay as I felt cheated by them with the service charge and all.

Whole lot of other complains ..as I didn't get any satisfactory support and help I am forced to take this matter in legal ways . Will go to consumer court ..!

I'm preparing my documents ...as I have no choice left for me ..I know by going court I'm wasting a lot of time but I have to do this to showcase the Volkswagen pathetic service and support + cheat service centers in India ..

I will do whatever I can ..!
Just for summeries check my complaint no:- CCR127183

With regards

PRAKASH KUMAR NAYAK

My Vento car was not getting start on 13June Morning and I informed the service center. They took the vehicle with the help of recovery van around forenoon on 13June itself. Till now the car is not repaired and not giving any proper update. I placed a complaint in Volkswagen customer care (CCR 125850) last week. Today is the 22nd day the car is in the service center.

Vehicle No. MH01-BB-7265

Dear sir/madam,
Hi am mishal ummar from perubavoor, the last 2 month back i was book my car volkswagen polo petrol full option (Red colour) but still i don't get any update, this month last my marriage is fixed that's why kindly and request i[censored] can get my car before this marriage.
Thank you
Your sincerely
Mishal ummar
Perumbavoor
Mob:[protected]

Hi i purchased a new vw polo. The new model comes with a 1.0 ltr petrol engine, with 3 cylinders. After taking the delivery of the vehicle i feel the vehicle performance is not upto the mark. When trying to move the vehicle in 2nd gear after slowing down on a speed breaker the vehicle struggles to pick up and sometime the engine goes off.

When complained to the service team from where i purchased the car they say that the new model has been modified in such a way that only it can be moved in 1st gear after slowing down. Its not only the case during the speed breakers, even while driving a hilly area it struggles to get the required pickup even though there is enough rpm.

I really never heard off such thing that a petrol engine will perform this worst. When i asked them to replace the vehicle they say that the vehicle is already delivered and they have temporarily registered in my name. I have taken a loan to buy the car, but i feel the value of the car is not worth the money.

Even the test drive vehicle that they gave was 1.2 l engine and based on that i opted to buy this car, unless until i paid my down payment i wasnt aware that it is going to be 1 ltr engine.

Please assist me on this.

Hi i m caring ameo since oct16 with regd number pb65- ak - 0447 in the name of harjeet singh

My complains are
1. At the time of second service, (General check alert) has been removed, means they asked me no need to come for general check up after 7500/- directly come when speed meter reached to 45000/- km from 30, 000 km,

2. My steering is vibrating which directly impact the wheel alignment this issue has been captured but not rectified even asked to do it

3. I visited agency in jallandhar when my speed metre reaches to 37000/- that time i asked for wheel alignment was denies that no need to do its ok

4. Becoz of regular vibrate in steering now both front tyres has been starts loosing the rubber very fastly

5.in front driver side window their is some point loose is not repaired at the time of general check up at 37000 km/-

Its very disappointing that brand like volkswagen providing such services

I, emmanuel d j davis, own a volkswagen vento 1.2 tsi - highline - petrol vehicle, bought in june 2016 with registration number: tn 05 be 9445... The car has a chassis number: mexb16607gt074466 and engine number: cbzk33455 and has done about 25, 000+ kms... It was bought from kun madras volkswagen, chennai and is being serviced at their alandur, chennai workshop...
On 26jun2018, i drove and stopped the car at a shop to buy certain things and when tried starting the vehicle, it wouldn't start... There was no panel lighting and the engine wouldn't crank... I had to call for 'road-side assistance' and they were on their way...in the meanwhile after about half an hour, i just tried starting the vehicle and it started... I then called the 'road-side assistance' customer care and requested them to abort the service as the vehicle had started...
The following day i sent my vehicle for my 2nd year-end service and made specific complaint about the 'starting' problem... At the end of the service, they mentioned that the existing battery is not good and wanted me to change the battery and as per their advise a new 'company battery' had been installed, and was told that it had a 2-year warranty...
Within just a few days, yesterday 01jul2018, my vehicle would not start in exactly a similar fashion as the earlier incident with the old battery... Now the same thing has happened with the new battery as well... I once again had to call for the 'road-side assistance' and this time, after hours of waiting, they had to come and 'jump-start' the vehicle...
I am totally frustrated with this and have absolutely no confidence to take the car out, as i am not certain when it would refuse to start... Possibly i need to carry an extra spare battery in my booth and 'jump start' the vehicle as and when required...
I am literally scared to take the vehicle out and worried when and where i would be stranded on the road awaiting a 'road-side' assistance staff to jump-start the vehicle... I think, i definitely would not recommend another soul to buy this vehicle and keep guessing when it will refuse to 'start'...

Proud owner of Vento Petrol version. Vehicle No. TN18 0730. An office goer and used mostly for commuting to office and home. Has run for around 80000 kms. Picked up for service M/s. Ramani Cars, Trichy on 03.06.18. Still to be given. Daily they say some failures and parts replacement. But Vento car quality can not be like this.as the brand is known for highest quality. Lot of mental pressure due to the attitude of the service center. Is it a ploy by service center to grab more money. Car is best but service is worst. It induces me to go to other brand.

My polo gt tsi which i had bought two years back, sustained spontaneous crack around two months back which i got replaced urology my insurance. It has again sustained a spontaneous crack in first week of june, same site on windshield. I complained to volkswagen service center in maradu, kochi where i had repaired it earlier, but there was no response. Send a mail to service manager, still waiting for a reply. Hoping to get a positive response from the service center and that they take responsibility for their faulty work

This is regarding warranty of an electroni parrt in my car.
As per the company guidelines, my car is in warranty for 2 year from the time i bought it. Now one of the part has to be replaced under warranty and the service manager and g. M of the service center denied to change the part though it is in warranty.
Service center name : landmark capital
Add : mohan cooperative estate, mathura road, new delhi.

My car was purchased april 2014 tiruchirapally. Tamilnadu. (Reg no tn 46 r 0191) before purchase i search long review in more people told that maintenance cost very high in this car but i believe and purchase this car because i like jerman products are very high quality... Yesterday i attend some issues in my car and check ramani cars trichy one injector failure issue is idendified.. My car run only 48500km only, extended warranty expired may 2018, service advisor told injector replacement cost arround 24000 but company approved this case, change the injector free of cost, i am confused why world class product failure very short time, till i am waiting company approval... My mobile no [protected] and mail id [protected]@gmail.com i believe vw solve my problem

Sub: veh. Model - new polo 1.5 tdi highline, chassis no - mexd16604gt081514, year of mfg - 2016, engine no - cwx131078, invoice date - 30/11/2016- battery failure - replacement
Purchased a polo diesel car during the month of december 2016 from evm motorskottayam kerala. After 17 months, the battery dead. I have reported the matter to the dealer. The authorized person from trivandrum workshop informed me that the power of the battery has come down and there is no use of overhauling and better to purchase a new battery from the dealer. I was asked to pay the full cost of the battery rs. 7500. I have denied the payment since the car has purchased 17 months back. After much deliberation, i was asked to pay the cost of new battery amounting to rs.7500/-in spite of my valid arguments.
I have purchased this car because of the quality and name of the company.

Conductor side socker is creating big sound problem while driving single way road, so i m very much disappointed and also discussed with sales staff mandi himachal pradesh branch.
I want to check it from your end otherwise i have to register a complaint against it.
Pls do the needful and resolve my complaint as soon as possible.
It's very hectic to me while i m driving and it can create high risk for me while driving.

Pls do the needful

I drive a vento 2009. Give for servicing on 8th june art rajijinagar center bangalore.
Initially got estimation 19000 with tax and said a 2 day jon got back only on 12th evening with a bill of 33000/.
After enough debate with the service guy he was sport for doing things which were not supposed to. Like cleaning exterior and interior for 8000/. When i got back the car i saw the left headlamp hazy and called up immediately. He gave some reasons by late evening i saw water vapour in the headlamp. Called again the next day. He said probably some crack is something must be there. I didn't agree as this was not at all a issue. He told me to call after 2 days if it doesn't go away. He would rectify it. It's been a week water vapour still there. And now when i call him he says you get the car let me see. I said you first have to find out how it happened. He says let's not discuss that
That was bangalore motor works pvt ltd who did this horrible. It's always dread full event thw servicing time for my vw vento. It's been a headache to deal with them.
German cars are good but what about life long servicing headaches. Just horrible with poor ethics

I purchased my volkswagen polo last year from ahmedabad dealer and now my battery is not working and they are asking me to buy a new battery. Poor parts and quality by volkswagen india. In a year i faced many problems. My car regn no is GJ01RX9907. Every company is providing a 3 year battery warranty. And in india volkswagen is just providing a year warranty that is not satisfactory. I read it on their international website that they provide 3 year warranty and comapny is saying 1year. So please resolve my problems

Hi,
I own a vw vento car for the last 4 years and have been servicing my car at the pune b u bhandari service center. Recently i had my car towed to this service center and i have several issues with the kind of service provided. Its shocking to see such unprofessional behavior from an authorized service center.
1. My car was towed to the service center between 5pm to 6pm but there was no indication from the service center even after receiving the car that evening. Neither was there any intimation the next day till 12 noon. After several calls i got to know that the car has been received by them and is safe.
2. The estimate given kept increasing by 10, 000 each day with some issue or the other. They did not analyse the vehicle completely before giving an estimate. The total bill was 50, 000.
3. This is the most important point and a repeat offence. Since the car was towed, we were unable to empty the car and all our belongings were left in the car. To my surprise, my 2 very expensive sunglasses and my company's rfid were missing from the car when delivered. After following up with that and escalating my making many calls, only 1 sunglasses were returned and the other 2 things are stolen or lost and nobody has a clue about what happened to it. The manager assured he will take action but i havent heard back from him even after 4 days.
4. The fuel was also stolen or the car used. 1/4 tank was emptied when the car was returned. This happened second time, last time the car was completely empty before returning and the range shown was 0. I had to then find a petrol pump and fill petrol immediately.

Such behavior from a professional company is uncalled for and i will really think twice before buying a vw car in the future.