Volkswagen India Complaints & Reviews

Today i have visited your show room shreekripa automobiles private limited for my repairs & maintenance. During my visit none of the staff has cooperated.

It was worst experience from volks vagon. I have deposited my car for maintenance and i supposed to be dropped to my place by show room. I have been waited for hour but show room failed to drop me at my location.

So please take care of customers if you need customers.

I have a volkswagen polo 1.2 my i comfortline purchased in the year 2013 from tanya motors, sitapura, jaipur, rajasthan. Chassis no. : wvwa13607dto31969. Engine no. : cjl061088.in the month of february, 2018 i gave in my car for a service amountable to 11000/- as discussed with volkswagen reps from tanya motors and after which i left for gurgaon.in the month of march i started facing an issue with the coolant. I discussed the same with reps from tanya motors and left the car after consulting with the team. I also mentioned an issue with my aux pin. I received a call the following day informing me that 5 new prbol ems have arisen and need to be fixed. I agreed. I then left for the service centre the next day and was asked to pay up 500/- more since petrol has been fuelled in my vehicle for test driving purposes. A certain mr kumawat then informed me of the real issue with the car and not that was mentioned to me and how the prognosis was messed up. I finally paid 22, 000/- and was assured with a test run that how it ran for 50kms without any issue whatsoever. My car was btought home and after some time when i tried to start it it failed to operate. I tried the next day but the car wouldn't start. I called the service centre and argued and finally they took my car back. Now, they call me up telling me a circuit in the engine has short circuited and the total bill is 85, 000/-.
Is this a joke?!! I give my car for a service, i am assured that everything is fine despite repeatedly asking to check whatever they have to. I get it serviced the next month and now something with the engine comes up??? After test driving my car for 50 km the engine just dies? Or is it some means to make the customer keep returning and she'll out more money. I am ready to sue both tanya motors and volkswagen and am not going to pay a dime of the 85, 000/-. You people think the customer us a fool and lay your technical jargon and expect the customer to keep shelling out money. I need my car back functioning. I have made more than enough. Someone tells me one issue and then another comes forward telling me that that was not the real issue. I am all up for suing this nonsense and extortion happening in the name of servicing your car.

I am balsubramanyan iyyer residing in navi mumbai, my car no is mh-43-al-0957 it is in ksm service station navi mumbai for the last one week. The executive mr. Sachin had called me up for payment from his no [protected], told him i will provide my firm's current account cheque for the same, but he insisted on giving cash payment. The payment amt comes upto nearly 1l.in this present govt policy of digital india cashless transaction exceeding rs 10000 per day to a single person you only tell me how can i provide cash of 1l? I have no objection in cash payment also but first i want from the company in writing that it will not accept cheque. Is your company's policy is above the law and the govt; if yes then provide me your company bye-laws. Either you resolve my problem or will to the court for redressal of my problem

Awaiting your reply at the earliest.
Balsubramanyan iyyer

I owner if vento dsg highline is facing repeated problem foe left side pulling of the vehicle since the moment of deliver even visited several times to work shop kumar motors belgaum yet unresolved afet many tries by the kumar motors my sincere request is kindly provide me a exact solution or promise me to deliver a new vehicle as im already paying huge amount for.
Kindly consider the above

Ravindra anil mogali.

I have a polo petrol car from 2012 last. 43000 kms done. Very happy with this car. Well maintained and serviced properly. Few days before there was a problem with starting the car. Rang evm motors technician came and replaced starter switch for 5200. We didn't get the receipt. Three days later same issue happened engine stopped in the middle of the road. Took the car to evm motors again. This time they said starter motor gone, even though this was the same issue we had earlier. That's fine but, after taking the car on 2nd day they told it will take another 10 days because they don't have the new starter to replace. I asked for a courtesy car, said they don't have this.

Because evm motors (Thiruvalla, kerala) don't have the new part why should i wait 10 days without car? Why they refused a courtesy car? I am planning to upgrade my car with another volkswagen. Which i am a hardcore fan but service like this is really disappointing and pulling me back. Please solve this issue i am hoping a fast service or a courtesy car which already in 3rd day.

Dealer:- evm motors
Place:- thiruvalla, kerala
Vehicle:- polo 1.2 petrol red

Appreciate your early response. Thanking you

Kind regards
Savio james

I am ajay from rajasthan, recently i do 9th service of my volkswagen vento form volkswagen service center jaipur, when i dropped my car in workshop there is no any problem in right front suspension but when i go for take delivery from service center there was i found a new problem in right front suspension noise on ruff road, i complain to service center at the same time they told me this problem is before from the service, i trying to clear them before service there was no any problem front suspension this probelm become after the service.

I took delivery of my new polo tdi in sep 2017. It was all ok and was completely happy with performance of car. The car has only done 2500 kms now. The rides are bouncy with various thud sounds. The stability while driving a new car is gone. Every time there is need to apply brakes to reduce bouncing of car. I keep tyre pressure usually to 32. I complained about this to volkswagen mumbai west service centre located at andheri east. Their experts took test drive and they simply denied anything wrong with the suspensions. This clearly shows that customers view point is of no importance. Upon great insistence they agreed to replace but did not assure that it would be free of charge. They said it was all upto volkswagen company to approve the replacement for free.
They told me that they can start process to replace after march 31 due to over load. Now on april 2 suspensions are not available. So i need need to wait for 10 more days already i have waited for 15 days. I don’t think they are interested in solving the problem. Their behaviour is very indifferent and false assurances are being given.
I am fed up of non cooperation of service centre and unnecessary delay. The enthusiasm of owning a sturdy and stable car premium car from a german company just seems like a no more.

Looking forward to your cooperation in helping solve the issue and restore my trust in product from your esteemed organisation.

Best regards
Chetan mehta

I have given my accident car at world class automobiles moti nagar new delhi on 31 dec 2017 repair order no. Is bs1703148 delivery date was 14 feb 2018 but they delivered on 28 march 2018 with out giving me old replace parts irresponsible thing is that they delivered car to me with deisel leakage from engine which i came to know when i was going service center to home on 28 march 2018 is there any responsible person in delhi or i take legal action against service center

I refer to my polo 1.2 comfortline anniversary edition bearing chassis number mexj17606jt076394 and engine number cjl147295 purchased on 19th january 2018 from mody autocorp pvt. Ltd. Based in panaji - goa.

On thursday, 22nd march 2018, the vehicle showed difficulty in moving in forward direction, after which the service department of volkswagen goa was contacted and they promptly arranged to tow the car to the service center.

At the service center, we were informed that the clutch assembly of the car, which had been driven only for approximately 613 kms, had failed and needed replacement, and would not be covered under warranty.
Since i was not in india at that time, my mother, who has been driving a maruti 800 for the past 20 years agreed to the repair since the vehicle was required urgently. The repair was carried out within 2 days and an amount of rs. 21, 354.00 was billed to us (Invoice # sip1705079).

I would like to know, how the clutch assembly of a car driven on normal roads for just 613 kms could have failed, when the driver has an experience of over 20 years.
More importantly, the service team at volkswagen goa did not even attempt to consider that this issue could have been repaired free of charge under warranty considering that the failure occurred in just 2 months period after purchase.

I look forward to an intervention in this matter from volkswagen india and a full refund of the paid amount.

Hello volkswagen,
I am a volkswagen customer. I have a polo i bought it 2012. Last month i went to evm volkswagen cochin to exchange my car and the sales team were cheating me with their deal. They told me they will give exchange bonus and loyalty bonus during the test drive. And i send them advance money for booking the car and i went to the showroom. During the time of booking they didn’t give me any bonus. So i said like i don’t want to book a new car. The sales man told me like they will refund money if book and he forced me to book the car, they cheated me with my money.
What should i do with this?? Please take further action against them.
I was a happy customer and i never expected from this volkswagen.
Contact no. [protected]
[protected]@gmail.com

As i’m shruthi v booked polo anniversary edition in the month of jan 2018 with the executive kiran. And the process was not good no one called me for the finance options i used to remember what should i do finally i purchased it from other dealer and i gave the cancellation letter for the consultant in the month of feb 2018 and he asked me to wait for 7 days later after a week i called him n asked status of cancellation he asked me to send the request through mail this went on for 10 days but the problem was not solved again i called for the dealer customer care number the lady promised me tht ur money will be credited in 4 days again she asked for some more documents i provided it but still der is no response from the dealer about the cancellation and if i call for both the executive and customer care manager, both are not ready to pick my call

Please do the need full

So, to start off with i've had a vw polo for about 20 months now and its been a great car that only invokes only more of an enthusiast out of me. But, post a sad crash although not too big, the airbags deployed that left me in ptsd. I had gotten it towed to the nearest service center in hyd - pps vw khajaguda with roadside assistance to my rescue.
I was informed decently about the damage and cost estimate with a three week waiting period to pick it back up alive and looking new.

Been over 7 weeks and they still have the same excuse of insurance with zero interest in the job cause i didn't get no call or information regarding the vehicle. I have to call and check every week and frankly its exhausting.
German cars are beautiful but close to zero after sales service.

After sales service - A nightmare with Volkswagen .
Yes you heard that right, after sales service of volkswagen specially volkswagen Hisar is worst you can think of . From incomplete knowledge to misguiding customers, they have done it all. I recently bought a Ameo highline plus in december 2017 and since the last 3 months i had visited the service center twice for faults in my car . Once the car crosses the speed of 80km/h the steering vibrates and trust me it was a major vibration, you can see the steering shaking, it took 3 hours for the volkswagen hisar to diagnose the problem and what they did was a wheel alignment, yes a wheel alignment for a shaking steering. That's brilliant . Same day after the dealer ended up disparaging the brand value by saying ' this is a issue in all volkswagen cars', I went to a tyre car center and got wheel balancing done there and miracle the problem was gone, volkswagen took 3 hours for a job was merely a 15 min work. But it didnt stop here, after 3 days one of my car's front tyre got a bulge at a speed of 20km/h and the dealer once again stoo[censored]p to my expectations by saying ' sir you should contact MRF for this, they will solve your problem, as if i bought the car from MRF and you will be shocked to hear that my car only have 1500 kms on the meter. I have already complained to volkswagen india (CCR no. - 113405) but no solution. It went like this, I received a call from volkswagen hisar after I lodged a complaint with volkswagen india, but their response is far from satisfactory for a company which is focusing on customer satisfaction . Their customer relationship manager as well as workshop manager did not give me any satisfactory answer to my questions.
I am not at all satisfied by their grievance redressal methods. Your dealer's staff should learn to value the customer and his trust in your esteemed company and should not try to disparage the image of company by making any false comments.
After my experience i have no doubt in my mind why Toyota is leading in customer satisfaction. They service your car in 60 minutes or give you a 20% discount if they fail to do so,
After all this said, i would like to say that i wont recommend Volkswagen to anyone ever now . I hope you would take my feedback seriously unlike your dealer-partner .
Regards
Yashwant Sangwan
Mobile number - [protected]

Its very sad to tell that indore service centre is not doing its job properly. They are calling in the morning and just wasting my precious time.. Also they charging more money. They called me 10 in the morning and still have not started. Last time they spoiled my main front light without fixing it properly and dust gone into it.. Please take action otherwise i will take legar action and move to higher level..

Hello this is subramanya from hubli, karnataka. I have a vento 2012 tdi... I noticed a coil lamp was blinking and there was a sudden power loss... I consulted a technician in vw service centre... He said that it is a egr problem and it will cost around rs.55000.. I have not noticed this problem in any of the cars.. But vw being such a grade company, cannot imagine that they can provide such a quality products...

My polo i had given for service in authorised service center in kashimira and den in that time my car has flirt in water so wen i had given my car only the car has to been service and now my car is not running properly the car was like i put in the scrap base but den also i they put all accessories without my permission and the bill amount became of 3, 15, 648 den y should i pay this was my problem but den also i told ok ill pay for it den i had paid my amount den also the car is not running not getting start also they r saying now u had to put injector and now also he wants 66000 more for work den y should ill pay now this was my mistake i had given for service at that time my car was running and now the car is not running its my mistake so please take my request and i m paying money for dat so please take a action quickly and my car no. Is mh.04. Ge.4672 polo comfort line (White).

I own a Volkswagen Vento bought in the year 2012. Ever since it's first scheduled service the car had a engine vibration issue almost every year.Till today it happen almost 6-7 times.Happened today again. Before buying I thought Volkswagen as the best automobile brand but I was quite wrong. Volkswagen has the worst impression on me. I have now decided that not only I will sell this stupid car now and buy another car from a different make but also recommend others to be away from Volkswagen.

I had booked a polo gt car on 3rd march 2018. As per february there was an offer on polo gt if you test-drive the car you get a 20k discount on the car.
The first sales advisor had told me that i will get a 20k discount on the car as the new offers comes on 5th-6th of any month so as per the first sales advisor i should have got the 20k discount.

Later comes the second sales advisor. He stated that i will get a 20k discount to add on it i asked for one more gt spoiler and car cover as i also own a vw polo 1.2 mpi. The 2nd advisor stated me that he can give 20k off or the spoiler for which i denied and came without booking the car.

Same day i went in the evening and i asked for booking the car. The first service advisor was quite and the second advisor was doing the talking. He said "the 20k offer is gone and he cannot give any offer on the car"

I knew something was fishy as vw cannot change the car offers on the same day. (This is what the first sa told me i have proof audio and chat)
And a complimentary car cover was offered to me.

After all this i booked the car on 3rd march 2018 (Saturday).

Monday i got a call saying my car has reached the lot (This was faster than a amazon delivery). I asked for the vin of the car. And it was an 2017 make.
The sales guys wanted to sell me a 2017 car in 2018 and that too the car was booked in 2018.

I told them to cancel the car and i dont want a 2017 car that too without any offers.

Same day i got a call that a 2018 car is avalaible and i can get the 2018 car.

I paid for the car and i bought the car on 18th march 2018. And i still havnt got the car cover.

The people in vw goa are bullish and they try to scam you every possible way.

I am a part of vw group goa and all the buyers have the same story to tell about vw goa.

I will never buy a vw car again + i will not recommend anyone to buy a vw.

I have done a booking for polo gt tdi (2018 make) on feb 3rd 2018 from elite motors, bangalore. I have got a promise from the dealer that i will be getting the delivery of the vehicle on or before feb last week, then i got the loan approval in one week and made the full payment on 16th feb 2018 with the agreement from the dealer that i will be getting the delivery on last week of feb 2018. I have waited till end of feb but i have not received the vehicle and when i checked with elite motors they said volkswagen plant is still having few 2017 make vehicle left out so, i will be getting the vehicle only once they clear the 2017 models. But i did not get any such communication when i did the booking and clearing old stock of vehicle is not my concern, also if that is your policy volkswagen should not allow any dealer to take booking of 2018 make vehicle. This is completely your fault. And then i got a commitment from the dealer that i will be getting the vehicle on first week of march, but it did not happen and they just pushed the date to next week, still even that did not happen, they again pushed the date to next week, so it kept on going pushing the delivery date to next week. Even the dealer does'nt know when they get the vehicle and the thing is i already paid the fist emi for the car loan and the next week i will have to pay second emi. This is very sad that paying emi for a vehicle which i have not received and don't know when i will be getting. If volkswagen is really struggling to sell your 2017 make vehicle then give better offer/deal to customer. I noticed that volkswagen is not giving any offers to 2017 polo gt tdi then who will buy old make vehicle. And you are not releasing the new vehicle to the customer who already did the payment and waiting infinitely. This is not fair volkswagen. I want you to fasten the delivery process of my vehicle

Hi i am would like to understand few things about wv operation policy in india as customer of your product
I have been using your product for past 9years i have bought polo/vento/polo gt tsi sports
But the treatment today for your chennai sundaram motors, made me send this mail. I requested them for oil filter for which they have insulted me saying that we cant give oil filter in spite of me telling them that i have bought all cars from the same brand, i have even told them i can give copy of my rc and insurance and pan to certify i am the customer. But the answer i got is i cant sale the spare part to you. Now i required clarification on this why customer is not allowed to buy spare parts, as per my understand when you sale the product is sold to public even spare should be available to the public / customer. Why our rights are denied is this the same practice wv world wide or only to indian customer, if only to indian customer pls let me know but as per my understanding spare to all product need to be available for customer.

Customer : narayanan aneesh
Car rc no : tn-02-bj-0300
Hand phone number : [protected]