Volkswagen India Complaints & Reviews

My 2012 Vento TDi has done 44400 kms. On 9th Jan 2017, the car started knocking.GLOW PLUG and EMISSION warning lamps flashing. Took it to VW service Center in TVM. They have said the issue is with a faulty fuel injector. The reason for this is bad fuel. If that is the case, then my fuel filter should give away first. I changed it some 3 months back.

VW is charging me for what is actually a manufacturing defect. With the recent emission control, I doubt if its even this.

My car vento comfortline 2012 model bought during April 2012. During the past one month I filled twice diesel oil to full tank capacity for checking mileage. After filling my car for first incidence driven for 170 KM and parked for few days before next drive 350 Kms range. After filling second time to full tank capacity, car driven for 350 Kms range and parked idle for few days. Then the car driven for 350 KM range. Fortunately 15 KMs away from my home, a coil image and engine image both in yellow color flickered in the dash board indicator and the car lost its pick up. I was advised by coimbatore and Madurai authorized service centers to drive the car slowly to either one of their service centers. As it was late evening, we reached home by driving slowly to our home. After parking the car idle for two days the car was driven slowly and delivered to Madurai service center for repair work. They said the electrical circuit in one fuel injector was out which can not be repaired or cleaned and to be replaced. The material cost+tax+labor cost works out to Rs22000 Plus. Heavy amount I spent for the same as the extended warranty cover was expired which can not be extended or renewed because the company gives this benefit only for four years. The service people instructed that if the diesel fuel would be filled to full capacity, car should not be kept idle for longer time until the fuel indicator shows diesel capacity with lesser than full capacity. Usually the fuel indicator turns backward from touching full capacity, only after travelling for 100- 200 KM range. So until then the car should not be kept without running for more days. Otherwise the electrical circuit in the oil injector would be stressed causing to such damage. Unfortunately on the same day another WW highline car was repaired there with the same problem. They also filled fuel to full capacty, kept idle for few days in home and traveled for 900Kms. During running the same trouble which occurred to me happened to them and delivered the car to this Madurai service center. Hence what the service people told me seems as more valid. This type of defect not seen in cars other than WW. So WW R&D should find out the defect in the fuel injector and should rectify the same in the future manufacturing. As it is a major common manufacturing defect, they should compensate the loss of repair cost to the suffered customers who had replaced the injectors so far. Also WW should withdrew all the fuel injectors of the sold out vehicles for free replacements. Otherwise the lust on WW cars among the buyers would start to fade.

My car met with an accident on Nov 11 2016, I dropped the car in Volkswagen service center in Vijayawada, Andhra Pradesh the same day. My car has a nil dip insurance. So, everything should be covered under insurance. But there was not cashless facility at this branch. On December 20 2016 my car was ready. I swiped my credit card to pay the bill and took the car. The total bill was approximately 3, 34, 000 rupees. Now the insurance guy says I'll be getting only 2, 61, 000 approximately. When I started to dig more into this to know why I had to pay so much from my pocket, then I came to know that people at Volkswagen service changed some parts which are not proven as damaged to the insurance company. Insurance guy asked them to produce test reports or physical reports to get them covered under insurance. But they instead told insurance guy that they informed me about the same and I asked them to proceed with replacement. Whereas they never told me anything like that. They have not coordinated or provided proper information to the surveyor to get everything under insurance claim and in result I had to end up paying approximately 70, 000 rupees. Which is insane even after having a nil dip insurance policy.

My car registration number is TS 08 ER 0003

I'm expecting a solution my problem ASAP.

Hi
I have purchased the AMEO-1.5TDI-MT HIGHLINE in OCT-2016
I have been charged extra on an above the car cost just for paying by credit card.There was no indicative board for extra charge for credit card.When asked for the receipt they said they can not write as extra payment due to credit card swiping but only some bank charges.
I think this is a wrong practice going on with your dealership.
Please do something ...
Stop this ml practice It is spoiling the big name of VW
Please refund my charges which was suppose to be paid by the dealer.

I have purchased a Volkswagen car on October 3rd in Coimbatore (Tamilnadu). Due to some minor accident happened, my cars rear view mirror was broken. I went to the service centre and asked for the replacement for the mirror. They informed that the stock is not available with them currently and it will take one week for them to replace it (Place an order and it has to be received). I didn't expect for such a basic accessory, stock is not readily available with them. Just thinking for any other accessories I don't know how much time it will take for them to replace it. Very disappointed with that.

A part in the key self start set costs 21000 but the whole set costs 20000, isnt that amusing . Give me three reason why that sounds legit . Like seriously, thats ripping of a customer and forcing him to buy a whole new set . You can expect this company to have scammed the world with the emission test . I'd have to go to the consumer court if you are not able to explain to how a keys barrel costs 21000 and the whole transponder unit+ECU unit+keys+Coded algorithms costs 20000 . Im greatly amused.

I recently Gv my car for its 45000 km service ..My car's condition is worse now ..I changed its intercooler from the showroom to avoid the unnecessary noise now the noise is even more .My car got scratches on its rooftop as well as in d door..
I called the costomer care a couple of times and told the grievance ..I dint get any kind of response..From their side..
What is this called ???
Is this the way the so called German company Volkswagen handle their customers???I want my car fixed any actions on this negligence as soon as possible or else I'll go to the consumer forum
I bought Volkswagen cauz of its brand value and luxury ..If that was not the matter I could have bought maruthi Suzuki..
And Volkswagen service is even worse than maruthi Suzuki.

Hello, my vehicle vento petrol mh 14 fm 3046 is under repair after accident on 18 september 2016, till dated vehicle is not fully repaired to handover to me, so for the same am asking
1. Why it is required so much time to full repaired?
2. My advisory from bu bhandari is saudagar mane
3. As per talk and in person visit with body shop manager on 29 dec 2016, repair work is on hold from b u bhandari due to hold of bajaj insurance company for additional repair work estimate
4. Am really waited for more than longer period around 3 and half month almost
Even paid 20000 rs for bu bhandari for repair safety deposit on 28 nov 2016 also as per their reqirement
5. Am really disappointed by volkswagen, bu bhandari, and bajaj insurance company for so much longer period work on hold and till dated it is not completed
Am waiting for your your valuable reply

Yet another blunder and now realise that big brands are only for name sake, big brand don't even care about their customers and don't bother about them at all. Recently in our last post we had brought to notice of the people how customer care at Volkswagen behave when called. To the same post we got a reply and was asked to share our no to get in touch, did the same and expecting some person who is reponsible enought to understand the problem of the customer, but got a Call from the customer care again, where we were again denied of service, and speaking to somebody responsible enough to tackle situation.

I am a first time user of Volkswagen car. Sorry to say it has been a huge disappointment the first time around. I have purchased a Vento1.6 MPI MT comfortline. No UP 16AF 2786 in Sept 2016. It had just run for 17000 km. Two annual services were done in your authorized center in Noida . Since I have this car it has done multiple rounds to Viraj DistributorsPvt Ltd...every time for the same complaint.
While shift the gear, there is a huge jerk, the car does not accelerate and the engine light come on. Your authorized centre has repaired it and now they say that the Throttle body has to be changed that shall amount to Rs 35000/=. For a car of this reputation that has hardly been used, this comes as a rude shock. Needless to say I shall not hesitate to share this opinion and experience. I had called up the customer care previously and since then waiting for them to get back to me, even after about a month.
I hope the company can look into the matter

My car no.is DL3CBW2537. I made a complaint regarding extended warranty on 13th Dec. My complaint no.is CCR 74539..But problem has not been resolved yet. Kindly do needful. Also I asked for RSA but dealer has not contacted me for dat. I ve called no.of times but of no use. I will never buy volkswagen car again. My experience is v.bad. w'dealer. My dealer is volkswagen Metropolitan . Dat CRM z Preeti Mehta who z v.rude and Harsh.

On 24th december i gave my polo for service at ktc south kalamassery show roomon that day by evening i got my vehicle after service. I drove it to my place later by night i got severe smell of diesel. When i checked my car parking area i saw diesel was spread all the area. When i checked thoroughly i found that that it is flowing from my car. My whole tank was empty by morning. The diesel was flowing like water from the tap. I have taken a small video and pictures of it. This mail doesn't provide option to attach my video and picture, if you need clarification pleasecontact me.
While driving if something had happened to me who will be responsible. It shows how negligent your service team. Actually i am so sorry to say that. Because of this my christmas day whole programme was affected and who will pay for the loss of it. I hope the management i will do the needful. So thanking you anticipation

I am from khandwa (M.P.), I am not satisfied by the service of my Volkswagen vento. I have visited service centre at Indore (M.P.) there is no single part available and they are ignoring us and not giving satisfied answer. Please help me or i will suggest all my frinds and relatives not to buy Volkswagen cars. Please give me a satisfied answer.
Thankyou

I went vw showroom for my new polo speaker problems and the people are there to service my car they are not capable to do my work they said that that's the manufactures problem the showroom located in KERALA Trivandrum called das auto it's located on the bypass road Anayara Trivandrum so can u give plz give them more trainings they are blaming in the car build quality

My vento jh05p-5299 has been sent by tata steel for minor working since last 50 days. There was an sms about 15-20 days that car is make ok. Earlier payments from tata steel to volswagen ranchi are all cleared but now mr. Sudhir ojha of service centre ranchi is not responding and holding back my car. Please contact mr. Rn mishra urgently at [protected].

I am mr. Pinaki saha & head of dept at tata steel

We bought 3 POLO in Aug 2015, thinking that VW is a big brand & we can have trouble free ride, but its just opposite to it, i have raised complaint for my car clutch issue for more than 10 times to different service center in last 1 year, & always mention this in every feedback call i get from VW but never got any positive response they just say its not included in warranty .

Now on 10/12/2016 my polo TDI UP14cc2139 stopped taking self start then i called RSA they took my vehicle to service center where they took 4 days & told me that they have replaced fuel injector, now again today my car is not taking self, i again called RSA they told that its battery issue & battery has limited warranty for 1 year .

i don't understand this, as i paid VW for 2+2 warranty for my car, its just 1 year if everything which is needed is not covered under warranty than what is use of having warranty.
Moreover every car battery company outside VW also offer 2+2 warranty clause than why Vw only offering 1 year warranty, more over i have vento (2012) also where vw offer battery warranty of 2 years .

Being a corporate customer of VW also i am getting such poor support from VW India, i am really disappointed with the support capabilities & above that the MANUFACTURING QUALITY of VW, with in 1 year i have faced so many Manufacturing issues in VW POLO .

Looking forward for your revert & some solution to my concern .

This mail is with references to my car volkswagen vento (Up 16 ap 7907) india. It was my life biggest mistake to buy this car, volkswagen vento car is the most disgusting car with the most disgusting services provided by the services center of volkswagen noida.

Car name :- volkswagen vento
Owner name :- sonal pawar
Problem in the car :- throwing white smoke
Date of car check inn services center :[protected]
Name of service center :- atrica automobiles pvt ltd
D-197, sector-63 noida pin - 201301 india
Mobile – [protected] tel no –[protected]

On[protected] service center people said that we will get the car in 2 days

On[protected] service center people said that there is a problem in car engine and it will be replace soon

On[protected] service center gm dr narander yadav send a mail the we will get the car on[protected]

Till date we didn't get the car.

Disgusting services provided by the services center of volkswagen noida. And till date we dont know when we will get our car. How can any car engine get change??
Why the engine of volkswagen vento is changing???

We need a new car or complete refund of the car value money from volkswagen.

I bought polo on loan..all instalments fill on time..last installment by neft..but deparment said your last check couldnt be cash because you can fill it to neft...pls check that..ownr name gurdeep kaur.pb10AE 2028..last check clear no.645173 clear on date 23/12/16. Neft date INBNO. IRB7157965...11018rs.20/11/16.

UTRNO. SBIN[protected]..one thing more last instalment was 11017 rs..i did through neft 11018 from account of jagveer singh..again they clear cheque of amount of 12175 ..as usual amount of other equal amount instalment..pls clear this issue as soon as...otherwise i may dis this by court...[protected]@gmail.com..[protected]..

I had purchased Volkswagen Polo Car in May 2014. I am regularly getting services in Automark Rajkot. During my last service on 10th December 2016, I was told that Car Tyre needs replacement and accordingly I took decision to purchase all four tyre. I was looking for MRF tyre or Bridgestone tyre. But Automark Rajkot had forced me to buy Good year tyre and I was told that Volkswagen has authorized Goodyear tyre in Volkswagen Cars. Just after 9 days, one car has developed puncture with crack in tyre. I have complained immediately and asked for refund of all four tyres.

Hello Team Volkswagen,
I purchased Polo 1.2 MPI-Comfortline on November 2016 from Shirani Automotive Pvt.Ltd Hoshangabad Road, Bhopal M.P. After the two weeks of purchasing, incidentally I got dents in my car for which I did Insurance Claim. My Insurance Policy is Cashless and 0-depth which is done by Shirani Automotive Pvt.Ltd.
On 14th December 2016 I went to the Shirani service center for repairing of my car under Insurance Policy. My repair order number is (RO141461). They promised me to handover my car on 16 December 2016 but when I went there on 16 December 2016 they said that your car is not ready and told me to come on next day. On Next day in the evening time Service Adviser "SAPNA SONWANE" called me and said your car is ready but you have to pay 11, 190/- Rs plus 1000 Rs Insurance charge otherwise when Insurance company will provide us claim charge then only we can handover your car. I totally refused that and I complained to the toll-free customer care center but I dint got any resolution from service center as well as Volkswagen team. My complaint number is: CCR74914

Today on 20 December 2016 when I again went to the service centre, Service Advisor "Sapna Sonwane" said your car is ready you just need to pay 1000 Rs insuarance charge. So I paid it.
1. When I saw my car there was two dents near back light which was not there previously!
2. Whole body of car was very rough and dry that too was not there when I handover my car for the very first time!
3. Finishing of color was very poor!

When I told Sapna Sonwane about these faults she refused to accept it and in-spite of accepting she started manipulating me by saying that these faults were already present in my car. I am not a person who keeps my car like this! She misbehaved with me and was shouting on me.

What kind of way is this to talk with your customers?
Is this the way Volkswagen cares about there customers!!!

I also logged complain on your toll free number twice but there is no resolution from your side. My complaint no. is (CCR74914)

I have been not used my vehicle since 1 week till date this is my BITTER EXPERIENCE in Volkswagen/and dealer/after sales service worst...

It seems I have been cheated by VW & services are pathetically happened at dealer's end.

I am expecting an urgent response from your side .

If your are not going to response me I Am going To take a legal action against both of you, I thought to first inform you to take an action.

Owner Name AMIT KUMAR
Vehicle No. MP04-CR-5286
Mob.No. +[protected]