Volkswagen India Complaints & Reviews

To,
Kind Attn.: Mr. Vinod Shivhare, Volkswagen Team INDIA and Mr. Berndt A. Buchmann, Director of Group Aftersales and Vehicle Logistics and Global Team in Germany

I’m writing this mail to you as I got to know on 7th Oct 2016 that the dealer in North Delhi ‘Globus Cars’ from where I got my car purchased has shut his business and the matter now will be handed over to other Volkswagen dealer. I don’t understand the reason of this delay and not handing over the Car RC to me even after 100 days of my car purchase and constant follow ups.

I have made end numbers of calls, written several mails and have been called some 10 times personally to showroom to collect my stuff but unfortunately, every time they gave me one or other reason with a clear intension of harassing the customer by not handing over the documents. It’s been over 75 days I have been chasing the Volkswagen India, writing mails and waiting for you that you will take this matter seriously one day. But, I’m extremely sad to mentioned that the world’s one of the biggest company is not been able to resolve this small matter which is taking longer than it was expected to close. You will also be surprise to know that neither a single call was made by the company (apart from just informing me about shutting down of Globus Cars Dealer) nor the mail received from the company directly (except the automated/pre-setted mails). I’m penning down my case in steps to make this matter crystal clear and want to understand is customer at fault or made mistake by trusting a brand Volkswagen and still chasing the company to get my rights?

The step wise detail is below:

Deal was closed at 9.5 Lacs on 24th June 2016
Money released as per the detail below:
Receipt No.: 12064; dated: 24.06.2016; Amount: 20, 000
Receipt No.: 11972; dated: 26.06.2016; Amount: 3, 40, 000
Receipt No.: 12070; dated: 26.06.2016; Amount: 1, 00, 000
Receipt No.: 12073; dated: 03.07.2016; Amount: 90, 352
Receipt No.: 11994; dated: 17.07.2016; Amount: 3, 97, 345
Receipt No.: 12080; dated: 17.07.2016; Amount: 2, 300

Total: Rs. 9, 49, 997/-

Invoice No.: GCPL/36/2015-16
Dated: 03rd July 2016
Rs. 7, 75, 334/-

Debit Note:
Registration Charges: Rs. 1, 04, 990/-
Number Plate: Rs. 213/-
Insurance Charge: Rs. 53, 956/-
Extended Warranty: Rs. 15, 507/-
Total: Rs. 1, 74, 666/-

Invoice Total: Rs. 9, 50, 000/-

Above all receipts are tallying with the Invoice handed over to me against my car.

Follow up details:
• Car was delivered on 3rd July 2016
• Car loan amount approved on 01st July 2016
• Car loan disbursed on 12th July 2016
• Follow-up on correction to be done on Car Insurance Paper on 7th July 2016

Several mails and calls regarding chasing the dealer for documents:
• First follow up mail on 21st July 2016
• Second follow up mail on 24th July 2016
• Third follow up mail on 5th Aug 2016
• Fourth Follow up mail on 29th August 2016
• Fifth Follow up mail on 27th Sept 2016
(I don’t have records for end number of calls I made to follow-up and they misguided me every time)


Matter escalated to Volkswagen India:
• 1st mail to CRM, Volkswagen India on 29th July 2016
• 2nd follow up mail to CRM, Volkswagen India on 3rd Aug 2016
• 3rd follow up mail to CRM, Volkswagen India and marking it to Andreas Lauermann, Thierry Lespiaucq and Berndt Buchmann on 10th Aug 2016
• 4th follow up mail to Mr. Buchmann on 18th Aug 2016
• 5th follow up mail to Mr. Buchmann on 19th Aug 2016
• 6th follow up mail to Volkswagen India on 22nd Aug 2016
• 7th follow up mail to Mr. Buchmann on 23rd Aug 2016
• 8th follow up mail to Mr. Buchmann on 30th Aug 2016
• 9th follow up mail to Mr. Buchmann on 07th Oct 2016
• 10th follow up mail to Mr. Vikram Shivhare, and Mr. Buchmann, Volkswagen CC India on 07th Oct 2016
• 11th follow up mail to Mr. Vikram Shivhare Mr. Buchmann, Volkswagen CC India, Volkswagen CC Germany and team Germany on 10th Oct 2016
12th follow up: Case is transferred to Gurgaon Volkswagen Branch on 12th Oct 2016 and Geeta Solanki from Volkswagen Gurgaon dealer called and understood the case again
13th Follow up: I called Geeta Solanki on 17th Oct 2016 to check the status and she is still to revert back
14th follow up mail to Mr. Vikram Shivhare Mr. Buchmann, Volkswagen CC India, Volkswagen CC Germany and team Germany on 14th Oct 2016

At last, as a good customer I can't do but requesting you again and again, please help receive my original RC copy as a very law abiding citizen (You and me), we all know that driving a car more than 60 days without RC is illegal and a judicial offence. Therefore, it is my firm believe that you will not only take necessary action but also expedite it without wasting your and my time.

Regards,
a jilted customer, Vikas Negi

Dear Team,

The complaint is with regard to the quality issues associated with the volkswagen car services.
I had purchased volkswagen Vento in 2013 (car no. HR 29 AE 7951). Find below the Issues faced:

1. The coolent belt in the car was damaged only in a run of only 50, 000 kms and we are charged extra for its replacement. The belt has a minimum life of 90, 000 kms. How can the belt be so bad in quality...

Our sparingly used 2014 VW Polo Tdi driven just 22k kms, now engine check light-engine emission malfunction light glows in dashboard, done with 2nd paid service and driven 70 km again it's glowing.
Immediately reached VW dealer service mgr, he advised to bring in car.
I don't understand what's issue with our VWPOLO Tdi car? Why does emission light glows? How come I take this issue to Volkswagen India and get my issue get fixed?
Other VW dealer service personnel say check wirings, lose wires a reason, but our VW service mgr say part failure. The VW has to diagnose the car for weeks time and replace the part.
How come I reach VW India?

I left car to get Car Windshield replaced as it was broken under Insurance Claim and also asked to get RPM checked, Drycleaning done and AC checked. When I went back post assurance that all things have been done then I found - the car was not able to start only due to low batt and batt getting discharged. Plus I saw that the roof cloth which is attached to top roof had fallen down. Whn asked to service team they were dumb stuck and started saying that battery may have issue as its old. That was hilarious as I left car totally in running condition and suddenly the battery was not working. I left from there after they somehow got managed to get car started and said it will work fine now. However car didn't start once I reached back home and restarted. The batt went low again and I have been left starnded again. This is worst quality service ever.

Dear Sir,

I have purchased Ameo On 14th Oct 2016 (Friday) from Your Jabalpur showroom and it was having some issue with its sound system and they were not able to start it (due to some code issue ) and assured me that i should take the delivery and they will get it rectified on the second day.

Yesterday (Saturday) i called twice and talked to the manger Mr. Saleem he assured me that it would be rectified on Sunday since Saturday being an holiday.

When i called today (16 Oct 2016 ) he twice assured that he is getting the things done and get it rectified today but in the evening when i said i will mail it to the company i received a call from some service guy their that it may take a weeks time to get it rectified as the same has been told to them by company.

Fail to understand why fooling customer and why the faulty vehicle delivered to me.

I am feeling cheated and all my excitement of buying a new vehicle is vanished.

Thanking you in anticipation that my mail won’t fall on deaf ears and an action would be taken by either getting the sound system rectified/ replaced or getting the whole vehicle replaced.

Regards,
Tarvinder Kaur Suri
M -[protected]
tarvinder.k.[protected]@gmail.com

Vento tsi-1.2lauto car purchsed on 8th aug.2016 and runed / drived only 354km. (Only 03 days) and sudendly on 17th sept. 2016 car was not moved neither forward nor reverse. From dealer's workshop known that problem in gear box, to repair will 8-10 days.
In such a new vehicle after runed only 354km if car is brake down means some big problem is there. Now not relied on this defective / rejected vehicle. Final conclusion is to replace / refund of vehicle.

Volkswagen vento tdi automatic is a big looser on the game. Trust my words drive for 60000 km and you will know the real tdi automatic that is a facet of poor engineering and on top of that pathetic service due to untrained staff.

Metropolitan/ Frontier auto world New Delhi is the most pathetic and cheap service Center that should be banned for selling a reputed brand like VW.

My car is with the service Center for the past 2.5 months and still no news. Engineers and service backup is under the grill and totally unprofessional. Service Center is unable to rectify the fault and don't have proper equipments to fix the error.

What can I say more... customer service and the call Center numbers are a waste of time and money. No escalation matrix is in place and customer will just be on his toes to chase the senior management.

0 is my ranking and the love for brand has gone into ashes. Please please do not buy Volkswagen is what I recommend to everyone.

Right from the emission scandal i was skeptical when my father zeroed in on the top-end model of the jetta highline at. The car was finally given to us after the staff mentioned in writing the emission scandal shouldn't affect us and in all likelihood we will get a software upgrade to make things all legit and fine. But little did we know that would be the start of our headache! We got our service book and manual after more than 4 weeks of the car delivery and 100s of follow-up calls and visits!!! (Whats more our service was due according to the system and we didnt have a service booklet to do anything)
The car drive-wise is really great and built also feels sturdy but it is the additional items like navigation system, auto sensor wipers etc. That are missing despite cars that cost half the cost provide far more.
What is worse is that our experience at the service station has been beyond dismal! The time frame it takes for the service has always exceeded the estimate and parts are never available! And every time i have had to give them my customer details as they have supposedly not been able to get my past registration and service details!
We had given our car for change of a backlight (For which we paid fully) but where as the time estimate was given as 5 days it took more than 2 weeks to get the car back... This was the time when my father suspected something fishy and even confronted the service staff for which they obviously denied. Now 2 months post the incident i recently noticed front passenger side roof having rust and when i looked closely i realised there were small dents around it... I completely suspect this was the issue for the delay last time (As our car is under cctv cover throughout the parking and we keep two covers on the car) and the problem happened during our car being in the workshop. They tried their best to cover this issue and we have been given this problem!
It is very unfortunate we have had more than 15 cars in last 12 years and have most of them parked at the same location yet never had rust and such cracks as well as dents on the roof. The make of volkswagen and the service of volkswagen is pathetic if this is what we get! (What is worse is the dents have definitely been fixed and if it were in our knowledge we would have got them corrected at the workshop but as this is not the case we are sure it happened during the last over-extended stay of our car at the moti nagar service station)
Would never recommend this brand to anyone. Regret why we didnt go for hyundai or suzuki!!!
Lastly, we took the car for the roof repair yesterday to another workshop (Not the moti nagar one, which i will never go back to again!) and to my utter surprise the workshop advisor asked us about the navigation card?!? (My father had been pissed off that the high end model that costs 25l doesnt have a navigation system and i was very upset and was going to buy a 3rd party system to compensate) and this is when we realised the moti nagar showroom never gave us the card and we feel cheated and so angry with them. Yet to confront them on this issue but my family and i feel frustrated and disheartened with our experience with volkswagen. Never going to recommend this brand and never going to use any of its sister brands as was planning to look at skoda kodiaq and audi sometime later in life!!! They are a figment of what i thought the brand was.

I have bought Ameo - Petrol on Sep-05-16, but I have booked on Jul-02-16. Twice the dates were missed by the Agency - Ramani Volkswagen @ Coimbatore. After raising many complaints, third time they have given me the final date i.e. on Aug-17-16, but before the date i.e. on Aug-13-16, I have visited the showroom and the people over there confirmed me that the Deliver Date is fixed as is. I really got shocked when I received a call on Aug-15-16 from the showroom wherein they have stated to me that the delivery would take some more time but they have not provided me any valid reasons. I really got pissed off after hearing to this type non-sense call from them. I had visited the showroom on Aug-16-16, wherein I met the Showroom Manager and requested to provide a valid reason for the delay on delivery. He did not provide me a proper response. After that day's meeting, after five days later I received a call from the showroom and they have confirmed me the final date, but this time I have requested to deliver on Sep-05-16 and also requested to complete the registration formalities within the time but they have failed to do that also. For that process I have spent two days for the completion of the registration process. They did not provide me proper information about the process. At the neck of the moment they have made me to complete the process on my own.

I have used VW Finance only, wherein the breakdowns were clearly provided. The initial cheque amount mentioned to me was Rs. 11381, but the amount they have deducted from my account was Rs. 11661. There was an extra amount deducted about Rs. 280 without my knowledge. After so many calls till now I did not get any valid reasons for this extra charge. Finally on Oct-07-16, they have confirmed to me over the call that they have committed mistake. The solution they have provided to me was indigestible, they informed that I should wait for five years till the EMI period ends. After the EMI's completion I would receive the extra deducted amount of Rs. 280. What kind of good service they have provided to me and I am afraid to say that what would be my future with my next coming EMIs. Will there be more hidden charges like this...! If so HOW MUCH...? Will they deduct the entire Money from my Account...! How many Years should I wait for the Extra deductions...! All the deductions would be my hard earned money, my sweat and my blood. I am really afraid of the services and quality from them. Please take necessary action and provide me the solution at the earliest.
Please find below are the details of the Showroom:

Ramani Volkswagen  

Address: No.54/1, Mettupalayam Road, Kavundampalayam, Coimbatore, Tamil Nadu 641030
Phone:[protected]
Hours: Open today · 9AM–6PM

[protected][protected][protected][protected][protected]-----
Karthik G,

Contact - karthik.[protected]@gmail.com

Very pathetic after market service. I fix service appointment for my vw polo 1.2 comfortline to b. U. Bhandari service centre at wakad, pune for resolving running maintenance. As per their sms through conformation i reached the place 10 minutes before & met with one mr. Tushar shelkar (As per mentioned in the sms) but the person not ready to make my job card & he said that my car appointment was not showing in his appointment list & he kept me in waiting (Internal dispute between service staffs). Finally another person appointed for my job card (Anil kamble) but the whole activity taken more than 2 hours for just make a job card. The person committed me to deliver my car on 2nd day (06th oct 16). Today is 08th oct 16 still i did not received my car. Everyday i am getting the same story of fake commitment and the latest one is 10th oct 16. This guys are really spoiled my week end tour plan & ruining the german brand.

I had purchased polo diesel car on[protected] from parklane cars pvt ltd. ahmedabad (volkswagon kanavati). finance was taken from volkswagon finance ltd rs 350000/- (car no gj-1-rd-8384). i also pay rs 777/- alongwith regular installments towards adavnce maintenance charges. third annual service was due. yesterday i booked my service and informed them about annual mainteinace advance payment made by me. today i dropped my car for service. now car service dealer is saying that we are not getting confirmation of your annual maintenance reimursement from volkswagon finance as contract is over. three year contract end on[protected]. i submitted bills of purchase also. they did not carry service of my car. the dealer and volkswagon finance limited have cheated me.

Dear sir i had send my vento car no
Mh 48 ak 6444 for the complain for water logging in the car frm behind near carpet i had send my car to the work shop in thane global gallery but there is no response frm the advisior umaiyaz. they had kept my car for observation for 8 days but der is no result for such. now der is no response frm der side so pls do the need full.

Hi,

To whom so ever concerned, hoping to be a valued customer have to report with much regret that i own a car of your company the volkswagen das auto and

After the repair of my car i. e. front bumper and from glass were changed at frontier autoworld private limited sector-18 gurgaon, it came to my notice the very next day after delivery of my vehicle there were scratch marks on dashboard which were caused while changing the glass as many of the metal parts they kept inside the car on dashboard for which on my further discussion on call they said they would correct it on my next visit as is common while such repairs.

I stay 50kms away in ghaziabad from gurgaon so thought to show and get done the next time i visit there, however few days later while driving i noticed few small glass pieces coming with air from ac vents and also the foot mats on driver side are getting wet due to some drops of water regularly coming down while driving. i immediately called vw customer care and informed the same.

I was asked to take my car to frontier autoworld private limited sector-52 gurgaon. after i visited and car was examined by the executive there he asked me to again go to the body shop were it was repaired. again i called vw customer care and they said me to again go back to sector 52 back. this time the same guy got ready to receive my car and said that ac duct under dashboard is needed to be opened and cleaned and for ac water there are few settings to be done and rubbing and paint for the dashboard will be done.

However my concern is after so much of incomplete work left by vw frontier autoworld private limited at time of repair is to be paid by whom now.

There could be any mis-happening caused with the glass pieces coming out with air flow from ac vents.

I left my car to frontier autoworld private limited sector-52 gurgaon yesterday and

Requesting you to please look into the matter and justify the hard earned money and time and make sure there are no such life threatening condition left.

Pratap singh chaudhary

Hr51aw5536

#[protected]

In month of august'16 i gave my car for changing rooflining and some other service related work.
But rooflining not pasted properly. Besause of wrong electrical work back side roof light blasted. I am having 250 km distance from your centre.
Who will bear these things. Response is very poor from frontier cars. They are only focuse on bill not on customer satisfaction.
Regards
Jitedra tripathi
Shahdol (Mp)
Mobile-[protected]
Order no - so160703

I had purchased vento top model from star cars in puducherry on june 2016. From that begining the service and responsibility is very worst. They had not done in proper time.in that car the navigation is not working properly it did not show any place properly also it is the 2014 model as well as software. They were so many issues regarding the car assembling (Eg. Roof top sticker, interior arrangement etc.) the technical people has no idea even for basic functioning question. Entirely wrong informations. After that i had studied from manual and followed the working mechanism.
Upto today i had entered with my car to show room nearly for 25 time but my compliant is not solved properly. Still my navigation has problem also the software is 2014 how nice it is
I need proper solution for my problem or return back my money and get back your car. Or i shall go to consumer court

My polo car pb-02-cm-7187 was gone for repair on 28/04/16 after accident. The service provider give me the bill rs-52575- for repair.in the bill description the whole hood have been changed including painting & door paintind. But the hood painting was not good (I. E. Edges are not painted & shown white ground).
The service provider remove the defects after my complaint. But during removing the painting defects on hood,
The painter have removed the original paints on edges of adjoining parts of hood of car. L complain several time for this defect in the service center but they deny me due to the shortage of same colour of paint. Also the painting of hood & door does not match with the original car paint. So i go for complaint.
Secondly i give my car for inspection service on dt 23/09/16. With my battery in good condition.in the service center the serviceman try the car & start in one self of ignition. But after service they tell me the battery have been destroyed. & it will start by push.
The defect of battery occurs during in service center & service provider tell me for recharge it but they deny me to give temporary battery for one day or any other service during the battery charging. I move my car from service center by push start by men. I have not satisfied from this type of service by reputed company. So i go for complaint.
By this complaint i hope of my satisfaction.

I had paid to north delhi service center through credit card for change of door lock for my polo dl 8cd 8342 in july. I was told it would take around 21 days to come from germany
I waited and i got call around last week of august, since i was travelling and when i went to service center in september it was closed and vacated.
I went the authorised dealer in gujaranwala town and he took time to find out which we gave.
Now neither is the person responding, nor when trying to connect with volkswagen customer care it is responding.

Regards

Srihari tarun dacha

Sir I Vivek kumar bought polo petrol highline before 4-5 months on instalment. Sir because of some circumstances I can not continue the instalment due to some issues. So now I want to returning the car in your company. Please help me regarding this, I will be grateful of you. I can not continue the instalment, I have given 5 instalments regularly till now, but it is no longer possible for me.

My volks wagen vento petrol car (Comfortline) was repair for door complaint on last week at evm motors, kottayam. Door replaced, but handle not work in properly. At the time of entering the garage, the fuel condition is for 120 km for running. After vehicle handed over to me the fuel is only for 8 kms for running
My e mail id - [protected]@gmail.com.
Reg no. Kl06 h 630

New car purched on 8th Aug.2016 and break down on 16th sept.2016 after run only 354 KM . took vehi. for repair in work-shop on 17th Sept. said problem in Gear box. Vehicle has been purched from Automark, Rajkot (Gujart). my mobile No: [protected] & [protected] .
Resolution : Just new car within 354 KM breake down, not relied for future.
need another Car or refund.