Volkswagen India Complaints & Reviews

I have bought Ameo Disel Car yesterday ie on। Feb 24, 2017 from your Indore outlet. After running just 154km the car stopped and its not evn starting. After waiting 6 hours on a highway at night, their service persons came and they are also nt able to fix the issue.Now they are now just making excuses. I want our product to be changed. I dont want defected model. This kind of issues will hamper your company's rapport and people will start losing trust with your company.
I want Company to resolve my issue as soon as possible.
email id - [protected]@gmail.com
Contact no.- [protected]

We had booked Ameo Highline Diesel DSG car in my company name Transpower India Electronics Pvt. Ltd.

We are very disappointed by the service / sales provided by your Volkswagen Thane Distributor.
We booked the car on the promise that they have the car in stock (2016 model) by paying price of 2017.
We paid the distributor the full amount on 3rd February 2017. We were told that it takes 10 to 12 days to get the car registered by the RTO. But we have not yet received the car.

On calling multiple times and finally forcing them to send an official email as to when they will deliver the car they have sent us an email stating tentatively 24th February 2017 though they have not mentioned reason for delay in their email. On phone they said some company audit is going on. (God only knows what audit is that. if they had a scheduled audit coming up then they should have informed us while booking the car itself.)

Also, we were promised the scratch and win card if booked on certain date which we did but haven't received anything from them yet.

Now keeping my fingers crossed that they won't delay the delivery of the car further.
Whatever excitement of new car i had i have lost it.

Brought a vento 2 yrs back but since local dealership has closed operations i have not been able to get service...It has been 2 yrs but no service at all..Mailing at customer.[protected]@volkswagen.co.in has yielded no result till now...During selling Volkswagen made a lot of promises and big talks but ground reality suggests otherwise...I have made big mistake by choosing Volkswagen who doesnot care about their customers..Learn from competitions..

Dear Sir, I would like to inform you that i have not received the n.o.c form loan of you stinn not received because of address mismatch.I, Jagdevkumar Ramsunder Kori residing at 33-1036. Krushndham Avash Society, Vejalpur, Ahmedabad - 380051. I would like to inform you that the Loan A/c No, [protected] of amount of Rs. 326915 is fully paid up but still not received N.O.C for Mismatch of Address.
So, Kindly inform That my Address is
33-1036, Krushndham Society, Avash Society, vibhag - 2, vejalpur, ahmedabad -380051.to send the N.O.C this addresss
Thank You.

I am here to register a complaint against temperature indication showing frequently in our polo GT TSI car that is under warranty .This is the third time we are getting the indication even after getting it serviced twice related to the same issue.we are fed up giving to service center frequently and keeping their many days. Please go through the issue and make fruitfull. Plese revert soon.Thank you

Sir with due respect i would like to tell u that with such reputated name like volkswagen, why u guys are frauding people? There is no specific rates for your labour charges.. When i ask the reception lady to give me the labour rate list as provided to you by the company, she refuses that sorry sir we dont have any rate list... They dont bothered about your car, spairs, anything.. # off these guys.....

This is about my car which is broke down in Bangalore and requested for the assistance but no action been taken. I called customer service to assist me to fix my vehicle as it was having starting problem. i drove from mangalore to bangalore and again from bangalore to chennai vice- versa. i turned off engine for 10 minutes and came again to start my journey, but when i tried to start the car, there was no reaction. so i called customer service for assistance and i insisted that i need the volkswagan technician. they said alright sir, we will send the assistance team but it will cost you. i said no problem as i was in hurry to do other works. after an hour i got call from technician asking for location, i guided him to reach to my place. he was not from Volkswagen. he was from some battery shop!!! he said sorry sir i cannot fix this vehicle as your vehicle's battery is all fine!!!...i asked him are you from Volkswagen workshop? he said no.. that made me upset. Again i called customer service for assistance they said your complaint has been registered we will check it. i asked that lady pass the phone to any of her superior he did that but in a rude manner. The person named Mr. Uday assisted in a good manner but was not able to fix the problem.he called Mr. Patrick (the engineer) to assist but i could hear them speaking about my car but assistance---- NO. they said they will send other vehicle to toe my car!!! which annoyed me more.. so i said i will take this matter to consumer court.

Dear sir,
My name is kishor, I am using Vento Car ( AP 15BD 2349 ) since four years.
In the month of December 2016, when I am in the journey, I faced electrical switch problem near Vijayawada. Immediately I contacted with Vijayawada Service point. At that time I accepted to do the GENERAL SERVICE also with that electrical problem and finally at the end of day they have given my vehicle and I started my journey.
After 1000 Kms...again breakdown, some sounds are coming from engine.. but I never see that type of sound before this last service at Vijayawada. Again I contacted VW Service station near to me..ie Karimnagar Service Station...After observations in Karimnagar Service Station " Engine oil Seepage at Sump area and oil accumulated in the Turbo pipe.
NOW MY QUESTION :
1. I have given for GENERAL SERVICE at Vijayawada, why they have not intimated for this seepage at sump.
2. Why that oil accumulated in Turbo Pipe, why they have not observed and not intimated me...
3. Suddenly why Turbo will damage, as its good condition before service at Vijayawada.
4.From 2012 to till today my car will be serviced by VW only...paid about 3.5 Lakhs for service purpose and I am so happy about VW before this service, but now its going away..
5.Without my concern, why they painted on TOP SURFACE OF ENGINE.

FINALLY I AM REQUESTING PLEASE ARRANGEMY CAR AS IT IS LIKE BEFORE THIS SERVICE(Vijayawada) AND MAKE ME COMFORTABLE TO CONTINUE MY CONSTRUCTION BUSINESS WITH OUT LOSS
NOTE :( SINCE 42 DAYS LOSS OF MY BUSINESS IS COMPLETELY VOLKSWAGEN RESPONSIBILITY )

Thanking you,

Regards,
D.KISHOR
Cell - [protected]
AP15 BD 2349
WVWE 12601CT049975
Vento 1.6 CR (MT)
CLN194876

Dear sir
While I was traveling in my polo ch no wvwh1360et019679 the left side brakes Locked and the entire car turned to the left side and ramed into the devider damaging the front side of the car the car was serviced a month back and the last 15day paint job was done I find the car had some problems so please if some one senior from Volkswagen could please explain to me just what went wrong the car is lying in autobahn kurla please fix my car properly
Thank you
Rohan Dmello

I'm Dr Avais from malegaon. This is 3rd time I'm canceling my plan of buying a vw. 2yr back i had booked and paid 3L in advance but ur sales outlet couldn't deliver even after a month. Then last year i was buying two cars. I called nashik outlet but nobody called me back. This time i want vento and jetta auto but again pathetic salws response. Today one sales person Sandeep from nashik was supposed to get vento for trial. We were prepared to pay downpaent for two cars there itself but he came in an Ameo instead.and moreover he kept insisting for a cheque to book the car. I mean wtf. Very poor sales response. I want to book 2 vento and 1jetta asap. I[censored] could arrange a sensible salesperson please do

Recently i gave my car for 4th service to Volkswagen Whitefield, bangalore service center with prior appointment. Usually they take 1 day for servicing the vehicle, but this time they took around 2 days saying diesel vehicle they need more time, they need to do some vibration test, some software up gradation for emission and many more. Upon enquiring on 2nd day, they said one more day is required. That sounded fishy, I didn't agree to put my vehicle their for 3 days, so they agreed to deliver the vehicle late on the 2nd day. I took the delivery at 5:45 PM and drove back to home. After reaching home, i noticed there is something shining on my windshield due to reflection of light at my parking area. I came out of car and found it's a tiny crack on my windshield. I informed the service center executive the very next day when the workshop opened. They asked me to bring the vehicle to service center. They took snap of the crack and took 2 days time saying they need to talk to their manager regarding this, and inform me. When i didn't receive any call after 2 days, i called them, but again the same response -- wait for another day. Their after they didn't entertain my calls. I had to raise a complain at VW India customer care service. Next day, another executive called me and asked me to send the snap. Now they are saying it has not happened in our premises, and we can't do anything about it. They are saying you have a stone hit during your way back to home. A crack/stone hit will never happen w/o the notice of a driver, while driving. Now i feel like, i am cheated and at the receiving end after paying so much to get a quality service from an authorized service center.
Buying a German brand vehicle, you expect that the authorized service center will take care of your vehicle properly, but you will experience that it's same as another local service center, where you can't rely on them on what they are going to do with your vehicle.
After paying so much on labour charge, why should i tolerate their mistake?
I want to escalate this issue to their higher management, as this is not at all acceptable.
Your car is not safe at authorized service center also.

I am the owner of polo tdi 1.5 comfortline DL10cc 4125. I had to take my car so many time bacl to service centre after the ea189 recall software update. After the update my car is facing the issues such as knoking, jeark on 4th and 5th gear while acceleration, constant rattel sound after 5th gear and a very prominant whistle sound. After every visit the condition of my car has become more worst. Attachex is the video with engine whistle sound....

Respexten sir myself Dr Ahmad Pathan having polo highline tdi 2015 under waranty .front left suspension got leakage on28000km n Rt having noice since 1st free check up I registered complaint at sadiq motors nagpur for same at 6000 km run completed.Now they change left suspension bt not will to change hardened right suspension.which having noice since free check up

I gave my vw polo and it's been affected by flood and I have made ready outside from vw service station . It's been one year it was working fine and so I gave a general service to vw kun in Omr Chennai . I asked them whether they do my car as it's been got ready outside before . They said no problem . They charged me around 14, 000 for service but the end result was no ac, horn, power window, indicator, were working and my steeling column was also not working got stuck .

I have no trust with them and they simply say that it's because of flood and they have my car.

If they wouldn't take that day I would hav given outside itself

Waste of my money and wen was checking outside they says they didn't do anything inside only oil has been changed due that they charged 14k

I request to you to take this complaint and do the need .i don't want them to do it, bcoz wen I have second time after the prob they made my steering not working properly in a purposeful manner .

I request you to give me my cash back which they have taken from me for service and the amount which is gonna be done outside for this rework

I am an vw customer for past 4 years and with one polo, vento, Jetta in my home

Hope you treat your customer in right way

I am Kaur singh, I purchase a polo 1.5 on 2 June 2015 as a teat drive car from bhagat automobile patiala Sirhand road patiala . Tht type they committed tht you have warranty up to 2 June 2017 but last I got problems in my car you can check PB - 13AP 2291, I first month the got short 2 time and windows had problem so for different problem I was vist there . Last time when my mirror was not working up down of conductor side then they said your warranty got over, and now they saying its a demo car so, even I called them specially on their land line around September 2016 whom I was chandigah and my car got some problem then they said plz extend ur warranty its getting over, then there was lady told me no its up to June 2017 and now they seeing you don't have any written and all they are making stories now they sales man was satpal singh he is ṭurbon wearing man he commuted everything plz am very much frustrated now you are my last approach plz don't make me feel bad and even after this I said plz extend my warrant I am ready to pay, said we cant now so I am paying for their mistake contact no [protected]
Address : vpo Balad kalaṅ distt sugrur punjab

We had sent our car (volkswagen vento) for service from dehradun in the mid of December, 2016 to Volkswagen Capital, Mathura Road Delhi. We had specially told that a yellow light was glowing while travelling and the pickup of the car was immediately turning low and the car was unable to start after that. By that time, the service was also due. After 4-5 days, we asked for the estimate, which was costing about Rs.85000, in which they told us that the problem was due to some pump which had to be changed and the cost was included in the estimate.We were also told that the car had been duly checked and the problem would be solved completely after this. After a week, Volkswagen Capital informed us that the car was ready to be collected and we were asked to pay Rs.86000. We requested to re-check it again and asked them to repair all the other problems too. Once we took the car, it was in delhi for about 10 days and while travelling back to Dehradun after that, the car encountered the same problem midway in Muzaffarnagar and broke drown completely. We gave a call to Volkswagen Capital again and were told that the car had to be sent to the workshop immediately and nothing was possible before that. We sent the car back to the workshop, and after 4 days, we have again received a call that some part (Turbo) has to be changed costing around 1.5 lakh rupees which was quite shocking from their side. Besides this we have also been told some clutch issue which has to be repaired, which clearly indicates that the car was not properly checked in the earlier service after requesting them again and again. This was totally unexpected from a Volkswagen Dealer like Capital, where we have been trusting for the past 2 years.

My car is stuck from last two weeks and do not start, my office is 40 km from home and there is only bus service and have to change bus thrice and traffic jam and it takes about 6 hours in coming and going.. I phoned Volkswagen customer assistance but they said we have no one here available so u hv to get car towed by self. I am not able to go office, my part time business that's at other place, my children's pick and drop from school, my moms weekly check up, shopping, gym.. everything is disturbed... please help

I have purchased new allstar 1.2 ltr petol engine car.before the purchase I was told that I will be able to get a milage about 18 in city use and about 20+ in highway...but after the purchase they are saying that no petrol engine comes only milage from 10 city and highway 16... first I was giving 6-8 milage I called them they said new car need to run ...I runned the car in clean highway upto 500 kms now at present it has been runned for about 2700 kms still I'm receiving the milage same like maximum is 12.5-12.7 in highway.. I hav refilled car for more than rs 30000 in just one month

​Dear ​Sir​​,

This is with reference to our concerns regarding Volkswagen Vehicle bearing Regn.No. HR51AV1121. We have communicated multiple times regarding the same but till now no any appropriate decision taken by your side.

As per your last mail received and you had written that "as per records the registered legal owner is Mr. Kailash Ahuja and ​as per company policy all legal activities and communication should be under the authority of legal registered owner only". In this regards Mr. Kailash Ahuja has already sent you in about the authority given to Mr. Parvinder Singh and you have also visit to their home and intimidate his father to get back their case otherwise he will be in trouble. You are making harassment to the family of Mr. Kailash Ahuja by calling him and by visiting his house to get back on this case as you are facing insult from the social media by uploading a video when Mr. Ahuja told you to replace his dickey as Mr. bindal / Mr. Virender singh assured to replace the dickey with new one than you told him that this case in on higher authority and can not do anything. If you cannot do anything than why are you visiting his house and calling him ?

The video uploaded in Youtube is correct as it have all the relevant documents against the email conversation and telephonic conversation as already told you in my previous mail and you have also the copy of mail and can cross check. And As per the telephonic conversation with Mr. Vikram I had paused the video from that day as he assured me that we will resolve your issue at the earliest but till now we are blaming each other and not ready to resolve the issue. You are saying that the Dickey is repaired outside that's why you didn't gave me in proper paint or good job than I would like to ask you why you don't ask me previously at the time of opening the job card or at the time of inspection or when you were repairing the dickey ?

Now you required Mr. Kailash Ahuja to visit personally at your dealership than he is ready to visit on Tuesday and requested to Mr. Kapil Bindal to available so that he can also share their views and get the decision on time. As per the mail received by Mr.Vikram, I had tried to contact Mr. Kapil bindal and it seems to busy.If the schedule changes than we will intimate you prior.

Till the time I didn't get you reply against the fraud done by your dealership with the billing procedure. i.e:-

"Attached image is showing about the fact what the dealership does fraud with their customers.

1. It is clearly written that " COOLANT BOTTLE & COOLANT NR" in their invoice but in the bill invoice page they are charging the amount from their customers.

2. " ENGINE OIL NEED TO BE TOP UP REFUSED BY CUSTOMER " but in the bill invoice page they are charging the amount from us. "

This Seems that you had agreed that you had done fraud in your billing system and making fool to your customers by overcharging the amount of that work which you have not carried out during the time of Servicing or repairing. The owner send their car to Authorised service centre so that he will get their vehicle with original / Genuine spare parts and get their work on satisfactory. But you have shown that you only charged for the parts or the work but didn't do.

As per your volkswagen policy you have to return the parts which you have replaced from the vehicle but you don't do this as I didn't get any part, It seems that may be you have charged the parts but didn't replaced in my car also.

At last and again i want my dickey in correct position by replacing with new one and paint with complete rubbing & Polish with the compensation of overcharged amount in your wrong billing and free service. Awaited for your kind and genuine reply.

The URL of youtube Link is :- https://youtu.be/v8bvyP74OV4

My car Volswagen Polo(DL10CC1604) was sent for servicing to this authorized service center. During the service the steering assembly was damaged or replaced by the staff and it started causing issues from the very next day of the service. The car was running fine before the service was done. The dealer is refusing to be held liable for this act and asking for more money to replace the whole steering assembly. I request that strict action be taken against the dealer.