Volkswagen India Complaints & Reviews

Sir,

This is bring to your notice that, we are the proud owner of your car POLO, since 2011, and enjoying this vehicle.

However, this time we had a bad experience from your authorised service station Volkswagen Downtown Mumbai, Shaman Care pvt. ltd. Sewree Workshop Mumbai-400015, when our vehicle was sent for servicing in the month of August 2016 (18th August).

we were given Proforma Invoice dated 19.08.2016 charging for labour of Rs.10117.24 including Service Tax of Rs.1319.64 and Rs.4130.02 including sales tax of Rs.458.89 for different items used at the time of servicing the vehicle. The labour included POLO petrol maintenance SE, germleeln treatment and Ride on Treatment. Total amount paid was Rs.14247.26 on the date of delivery after servicing. However, it was seen that the necessary repairs/replacements were omitted and the amount paid for servicing was not worth. Wiper repair, Battery replace recommended, RHS Mirror assembly replacement was not done or even recommended while servicing. The amount paid for servicing was therefore not worth and was very high.

After the delivery of the vehicle, we had asked for the final invoice, which was not provided by them. On pointing out they promised to do the needful for necessary replacements and also assured to provide me the final invoice. However, till date i.e after a period of nearly seven months, they have failed to fulfil their promise. Every now and then when contacted different reasons are given and they are avoiding to do the needful.

I am surprised that why they are not providing me the final invoice, which I am entitled to get. I have doubt that they are doing this practice to swallow the Service tax aspect and Sales tax aspect which are collected from the customers but not paying to the exchequer, i.e. Government. This is a fraud. not fulfilling the other promises are also against the ethics of the business and services provided to the customers.

At present, your esteemed company is already at stakes due to various problems all over the world and this sort of further non professional act of your authorised service stations will definitely damage company's reputation, if it is made to public.

You are therefore requested to intervene in this matter and give some solution to my issues, failing which the faith put on your company will be tarnished.

Kindly do the needful in this matter and intimate the results thereof at the earliest.

My vehicle details: POLO Reg. No. MH01 AX .7603

Waiting for your quick response.

Yours faithfully,

Yagnesh Shastri.

15th MARCH'2017

Dear sir,
I am herby forwarding the copy of complaint filed before VW service center and VW customer for favorable action as last resort.
{{ Dear sir,
I write this letter with much grievance and despair after my experience at VolksWagen service centre Kottayam and Thiruvalla.I own a VW jetta 2012 model and I was proud to be a VW owner till last few years and the above incident shattered my remaining positive attitude towards VW.
Let me explain the incident .I had visited VW showroom Thiruvalla for my routine service at 60000 km.
I also had following complaints.
1. The emergency hand brake was faulty.
2. The inside head roof fabric has fallen.
3. Right side mirror was broken
4. Rattling noise from inside: probably AC vents
5. The Air bag fault lamp was glowing since last service
6. Damage to wind shield water sprayer
I was informed that the service cannot be held at Thiruvalla and they will send the car to VW Kottayam to which I agreed.
I also highlighted that wheel balancing and tyre rotation had done a week back hence not to do the same.
I have following complaints regarding the present service.
1. Even after repeated queries I was not given any estimate
2. Only thing I was told that transmission fluid has to be changed and rest was similar to previous service. But cost of transmission fluid change was not informed.
3. Tyre rotation and balancing was done even after my repeated dissent.
4. I was told that my car would be returned in one day after service so that I gave my car. But it was returned only after 4 days[protected] to[protected].I had already explained them that I need to attend an exam at Mysore and have start travel on 4-12-16.But I did not get my car on time.
5. Catastrophically major complaints was not cleared:
a. The fallen head roof fabric
b. The malfunctioning hand brake
c. The software error, the rattling noise etc.. which they assured to be fixed though my car was kept in custody for 4 days
d. Water sprayer tube not changed.
6. I was charged Rs. 3700 for interior cleaning and polishing, but the chocolate pieces left by my 3 year old kid were still remaining in the door console.
7. Not only I was not given any estimate, and even the final bill was not informed on enquiry till 4pm on 3-12-16 but a message of 47000/- was sent as sms to me.
This caused a lot of difficulty for me and my family since this is the demonetization phase and we had planned travel to Mysore next day.
Finally we were informed that to collect the car from Thiruvalla showroom by 6 pm on 3-12-16 and we reached there on time. But we kept waiting for the car till 8pm as it has not arrived from Kottayam and your staff lied about it.
Moreover, even after the arrival of the car, we were made to wait again telling that they had to confirm if there is any additional bill from Thiruvalla.
8. I was again charged 200/- diesel bill and the range indicator showed 0 km..i had given the car with diesel level well above the reserve .
9. Within 2 weeks of service my car broken down on the way due to battery burnout
10. Your staff Nandu was arrogant and impolite on inquiry about bill.
11. I was charged for works not explained to me and those I asked not to repair at present.
VW was a passion car for me and my family and we have recommended the car for atleast 8 people who has bought VW with our recommendation.
But now we regret for buying a VW. And started disgusting VW for your service.
I also have to bring out a few more points.
1. Jetta being a costly car from the premium segment, we expected very few complaints and good service.But truth was the opposite. I am continuously facing with complaints of the car which drains my money.
2. All 4 ABS sensors went off and I had changed all of them.
3. The battery burned out in 3 years. May be reasonable but then again the new one in 1 year
4. The roof has detached and fallen
5. The hand brake has failed
6. Wipers need to be changed 4 times
7. Many parts were changed by the service centre( apart from air filter, oil filter, engine oil, break pads, AC filters etc. which i can understand).
8. AC had failed in between too.
All the records will be available with your service centre as I have done all works at your service centre only till previous visit.
Most VW owners have similar complaint about your service centres especially EVM.
As per my assessment over years, the major share Of VW would disappear from Indian market as You might also have noticed .if this Is the strategy which is devastating for VW fans like me.
We expect an apt and immediate involvement from your side to settle the issue.
I am writing this letter as a last resort settlement with VolksWagen before moving to consumer court since I believe VW Is very particular about upholding their reputation and ethics.
I have already mailed to your customer care wing on 21/12 /2016
Looking forward to hear from you

Thanking you
Yours faithfully
Dr.Anoop GC ([protected], [protected])
Dr. Lekshmi Mohan(RC owner) (w/o Dr.Anoop GC)

Enclosed: Relevant documents}}

My car, polo had a minor accident that damaged the right wheel alignment.. Initially the cost was estimated 5000₹ and around 5hrs of work time. Having waited there whole day the guys at vw service ranchi asked for some more time to figure out problem. After few days i was informed that knuckle joint bearing was damaged and it has to be replaced. I readily agreed. The incident happened on 10th of february. Today it has been more than a month. The car still is in service station. Needless to say the problems i have faced in absence of my only car. I want strict actions to be taken for the delay. And i want my car back.

Hi Team

Please help for the below issue

1. though i have mentioned many time while taking youturn sounds is coming but no action has taken till yet infect in Bangalore Whitefield service center i have informed many time but they did not take any action . when i bought this car from that time onwards i am getting this sound, it's means it is manufacture defect due to that front tyre alsogone and VW is not ready for changes, it's very surprised With in 15000 Kilometer tyre gone .

2. With in 15000 Kilometer belt is broken which was surprised for me but no one has given the answer it's means it is manufacture defect

3. Timer issue is also thr it seems play so again with in 15000 Kilomete how can come the time and belt or play hence it is manufacture defect

4. When car is stopped on signal in some time starring is vibrating due to balancing of engine only hence it is manufacture defect

5.This time viduyout motor has done the changes but not fully they have no answer and making fool .

6. Handbreak issue

I have raised the EPC issue time to time to servicing center and they have claimed every time that it resolved but again in next 30 km it came again . For that they charged about 30 to 40 thousand for various things like spark plugs and all to resolve this issue, but it's not resolved . Means what ever they replaced is of no use and unnecessarily charged . I have extended warranty as well. So this is fully frustrating and now they are investigating engine head . I am not in condition to pay single rupee for such faulty vehicle . If fvolkswagen is not able to resolve the issue why would they sell there vehicles here in india. Buying vento seems to be a biggest mistake for now for me and I could at least expect you to let me know how I can get rid of this problem.
Vehicle detail MH 40 AC 8268
Dealer : fvolkswagen nagpur
My No: [protected]
Sandhya k kumbhare

Myself Rishap agarwal had brought Volkswagon vento diesel automatic version in the month of oct 2016 . On 27 th Feb 2017 the vehicle stop running in middle of the road . The vehicle had undergo servicing 10 days before this incident on 20th Feb from B.U bhandari wakad branch . After shifting vehicle to their service center located in Wakad for three days there was no response and on fourth day I got an quote of 190000 saying that the vehicle gear box system is not working . How can not even an two old vehicle gear system stops working in runnning condition ? Why should I pay for defaulted parts and defaulted vehicle manufactured by Volkswagon Indian ?

Hi This is Tsaneem Farath and i have closed my VWFS load on 1st march and till now i have not received ant confirmation regarding my load closer. there is no proper support from VW team and im really pissed of on VW behaviour. This is a bad experience with this company and im really un happy with them. I need help on getting the NOC and FORM-35 as soon as possible and also a confirmation mail from VWFS stating that my loan has been closed.

I had given my car for service 25 days ago to Elite motors - Bangalore, Electronic city. I noticed a caution light flashed & referred the user manual which said engine fault & don't drive & immediately gave it for service. They listed out the repair works & charged me a whooping 50k bill approx & delivered my car. With in 2-3 days once again the same problem was noticed & i gave it for repair for the 2nd time which was again not addressed properly & I have to give it again for the 3rd time 6 days ago. After a vigorous followup with the dealership, When I was running pillar to post addressing my issue right up to the GM & all were unaddressed & ignored,
I received a casual call from a Master service engineer Mr. Patrick yesterday saying the car is ready & u can take the delivery now. I was completely pist off with his tone & attitude.
Worst of all they don't really bother to listen to the customer complaints & address the same to its mini requirements at least.
I am getting a feel that such a high class brand has unqualified people to manage & service the customer to their basic satisfaction...It's a very unpleasant experience...
I have reached a stage were I can take up this matter as serious as possible until I receive a apologies & adequate compensation for the mental agony this dealership guys have created to me.

I purchased an Ameo (petrol) on Jan 15, 2017
The car's front left tyre busted as the car crossed over a small pothole this morning (March 6, 2017). Surprinsingly, I was driving only at the speed of 15 kms/h and while changing the stepny I realized that stepney size is different from the original four tyres and I can not drive the car more than 80 kms with this stepney.
It is highly unexpected from a company of your repute. We were never informed about the different stepney size while purchasing it in the first place, plus this the quality of the tires used by your company envolopes me in delimma that buying Volkswagen was the right decision or not?
I expect an urgent addressal for my complain with the change of the burst tire as well as the proper stepney within 48 hours.

I am highly disappointed as I called the local volkswagon showroom, there contact number[protected] do not exist. I even spoke to the sales team expecting any help from them, but to my surprise they hung up by saying service team will get back to me in 5 minutes. This mail is being sent to you excatly after 30 minutes of me testing my patience.

Regards
Pooja Khanna

Dear sir,
My self Akhil Sathyavan i had requested a text drive for polo gt last weak to kollam Volkswagen showroom one if executive contact me and told about give a test drive but till date i haven't got the service so am planning to cancel my plan and suggest my friends to pull back Volkswagen service we already own a polo SR but sorry to tell you that am very very dissatisfied with this service really irritation me never expected this service from Volkswagen

Regards,
Akhil Sathyavan
91 [protected]

I am writing this out of sheer frustration.
I had booked a Ameo Highline Automatic DSG on 04th Feb 2017 with Global Gallarie Thane, who are official dealers of Volkswagen in Thane, with a promised delivery date of 20th feb, but since then they have been giving excuses of some company audit due to which the delivery schedule is not being honoured even though the car is in stock.

All my attempts to contact the sales head Mrs Rupali Acherekar are in vein and I am forced to communicate only with lower rung people who are unable to give satisfactory answers. I had written a few emails regarding delivery of the vehicle.

Its been one full month since booking and despite having made full payment, still I am being treated in this fashion.

I have checked with other Volkswagen dealers in the city and they have all given negative remarks about Global Gallerie and I think I made a big mistake by going to them.

Now my only appeal is, if they are not able to deliver the car then at least they should refund my money at the earliest.

My booking ref is C42FCEA6A dt.[protected]

Irfan Husain
[protected]

I have bought Ameo Disel Car yesterday ie on। Feb 24, 2017 from your Indore outlet. After running just 154km the car stopped and its not evn starting. After waiting 6 hours on a highway at night, their service persons came and they are also nt able to fix the issue.Now they are now just making excuses. I want our product to be changed. I dont want defected model. This kind of issues will hamper your company's rapport and people will start losing trust with your company.
I want Company to resolve my issue as soon as possible.
email id - [protected]@gmail.com
Contact no.- [protected]

We had booked Ameo Highline Diesel DSG car in my company name Transpower India Electronics Pvt. Ltd.

We are very disappointed by the service / sales provided by your Volkswagen Thane Distributor.
We booked the car on the promise that they have the car in stock (2016 model) by paying price of 2017.
We paid the distributor the full amount on 3rd February 2017. We were told that it takes 10 to 12 days to get the car registered by the RTO. But we have not yet received the car.

On calling multiple times and finally forcing them to send an official email as to when they will deliver the car they have sent us an email stating tentatively 24th February 2017 though they have not mentioned reason for delay in their email. On phone they said some company audit is going on. (God only knows what audit is that. if they had a scheduled audit coming up then they should have informed us while booking the car itself.)

Also, we were promised the scratch and win card if booked on certain date which we did but haven't received anything from them yet.

Now keeping my fingers crossed that they won't delay the delivery of the car further.
Whatever excitement of new car i had i have lost it.

Brought a vento 2 yrs back but since local dealership has closed operations i have not been able to get service...It has been 2 yrs but no service at all..Mailing at customer.[protected]@volkswagen.co.in has yielded no result till now...During selling Volkswagen made a lot of promises and big talks but ground reality suggests otherwise...I have made big mistake by choosing Volkswagen who doesnot care about their customers..Learn from competitions..

Dear Sir, I would like to inform you that i have not received the n.o.c form loan of you stinn not received because of address mismatch.I, Jagdevkumar Ramsunder Kori residing at 33-1036. Krushndham Avash Society, Vejalpur, Ahmedabad - 380051. I would like to inform you that the Loan A/c No, [protected] of amount of Rs. 326915 is fully paid up but still not received N.O.C for Mismatch of Address.
So, Kindly inform That my Address is
33-1036, Krushndham Society, Avash Society, vibhag - 2, vejalpur, ahmedabad -380051.to send the N.O.C this addresss
Thank You.

I am here to register a complaint against temperature indication showing frequently in our polo GT TSI car that is under warranty .This is the third time we are getting the indication even after getting it serviced twice related to the same issue.we are fed up giving to service center frequently and keeping their many days. Please go through the issue and make fruitfull. Plese revert soon.Thank you

Sir with due respect i would like to tell u that with such reputated name like volkswagen, why u guys are frauding people? There is no specific rates for your labour charges.. When i ask the reception lady to give me the labour rate list as provided to you by the company, she refuses that sorry sir we dont have any rate list... They dont bothered about your car, spairs, anything.. # off these guys..

This is about my car which is broke down in Bangalore and requested for the assistance but no action been taken. I called customer service to assist me to fix my vehicle as it was having starting problem. i drove from mangalore to bangalore and again from bangalore to chennai vice- versa. i turned off engine for 10 minutes and came again to start my journey, but when i tried to start the car, there was no reaction. so i called customer service for assistance and i insisted that i need the volkswagan technician. they said alright sir, we will send the assistance team but it will cost you. i said no problem as i was in hurry to do other works. after an hour i got call from technician asking for location, i guided him to reach to my place. he was not from Volkswagen. he was from some battery shop!!! he said sorry sir i cannot fix this vehicle as your vehicle's battery is all fine!!!...i asked him are you from Volkswagen workshop? he said no.. that made me upset. Again i called customer service for assistance they said your complaint has been registered we will check it. i asked that lady pass the phone to any of her superior he did that but in a rude manner. The person named Mr. Uday assisted in a good manner but was not able to fix the problem.he called Mr. Patrick (the engineer) to assist but i could hear them speaking about my car but assistance---- NO. they said they will send other vehicle to toe my car!!! which annoyed me more.. so i said i will take this matter to consumer court.

Dear sir,
My name is kishor, I am using Vento Car ( AP 15BD 2349 ) since four years.
In the month of December 2016, when I am in the journey, I faced electrical switch problem near Vijayawada. Immediately I contacted with Vijayawada Service point. At that time I accepted to do the GENERAL SERVICE also with that electrical problem and finally at the end of day they have given my vehicle and I started my journey.
After 1000 Kms...again breakdown, some sounds are coming from engine.. but I never see that type of sound before this last service at Vijayawada. Again I contacted VW Service station near to me..ie Karimnagar Service Station...After observations in Karimnagar Service Station " Engine oil Seepage at Sump area and oil accumulated in the Turbo pipe.
NOW MY QUESTION :
1. I have given for GENERAL SERVICE at Vijayawada, why they have not intimated for this seepage at sump.
2. Why that oil accumulated in Turbo Pipe, why they have not observed and not intimated me...
3. Suddenly why Turbo will damage, as its good condition before service at Vijayawada.
4.From 2012 to till today my car will be serviced by VW only...paid about 3.5 Lakhs for service purpose and I am so happy about VW before this service, but now its going away..
5.Without my concern, why they painted on TOP SURFACE OF ENGINE.

FINALLY I AM REQUESTING PLEASE ARRANGEMY CAR AS IT IS LIKE BEFORE THIS SERVICE(Vijayawada) AND MAKE ME COMFORTABLE TO CONTINUE MY CONSTRUCTION BUSINESS WITH OUT LOSS
NOTE :( SINCE 42 DAYS LOSS OF MY BUSINESS IS COMPLETELY VOLKSWAGEN RESPONSIBILITY )

Thanking you,

Regards,
D.KISHOR
Cell - [protected]
AP15 BD 2349
WVWE 12601CT049975
Vento 1.6 CR (MT)
CLN194876

Dear sir
While I was traveling in my polo ch no wvwh1360et019679 the left side brakes Locked and the entire car turned to the left side and ramed into the devider damaging the front side of the car the car was serviced a month back and the last 15day paint job was done I find the car had some problems so please if some one senior from Volkswagen could please explain to me just what went wrong the car is lying in autobahn kurla please fix my car properly
Thank you
Rohan Dmello