Volkswagen India Complaints & Reviews

I had purchased vento top model from star cars in puducherry on june 2016. From that begining the service and responsibility is very worst. They had not done in proper time.in that car the navigation is not working properly it did not show any place properly also it is the 2014 model as well as software. They were so many issues regarding the car assembling (Eg. Roof top sticker, interior arrangement etc.) the technical people has no idea even for basic functioning question. Entirely wrong informations. After that i had studied from manual and followed the working mechanism.
Upto today i had entered with my car to show room nearly for 25 time but my compliant is not solved properly. Still my navigation has problem also the software is 2014 how nice it is
I need proper solution for my problem or return back my money and get back your car. Or i shall go to consumer court

My polo car pb-02-cm-7187 was gone for repair on 28/04/16 after accident. The service provider give me the bill rs-52575- for repair.in the bill description the whole hood have been changed including painting & door paintind. But the hood painting was not good (I. E. Edges are not painted & shown white ground).
The service provider remove the defects after my complaint. But during removing the painting defects on hood,
The painter have removed the original paints on edges of adjoining parts of hood of car. L complain several time for this defect in the service center but they deny me due to the shortage of same colour of paint. Also the painting of hood & door does not match with the original car paint. So i go for complaint.
Secondly i give my car for inspection service on dt 23/09/16. With my battery in good condition.in the service center the serviceman try the car & start in one self of ignition. But after service they tell me the battery have been destroyed. & it will start by push.
The defect of battery occurs during in service center & service provider tell me for recharge it but they deny me to give temporary battery for one day or any other service during the battery charging. I move my car from service center by push start by men. I have not satisfied from this type of service by reputed company. So i go for complaint.
By this complaint i hope of my satisfaction.

I had paid to north delhi service center through credit card for change of door lock for my polo dl 8cd 8342 in july. I was told it would take around 21 days to come from germany
I waited and i got call around last week of august, since i was travelling and when i went to service center in september it was closed and vacated.
I went the authorised dealer in gujaranwala town and he took time to find out which we gave.
Now neither is the person responding, nor when trying to connect with volkswagen customer care it is responding.

Regards

Srihari tarun dacha

Sir I Vivek kumar bought polo petrol highline before 4-5 months on instalment. Sir because of some circumstances I can not continue the instalment due to some issues. So now I want to returning the car in your company. Please help me regarding this, I will be grateful of you. I can not continue the instalment, I have given 5 instalments regularly till now, but it is no longer possible for me.

My volks wagen vento petrol car (Comfortline) was repair for door complaint on last week at evm motors, kottayam. Door replaced, but handle not work in properly. At the time of entering the garage, the fuel condition is for 120 km for running. After vehicle handed over to me the fuel is only for 8 kms for running
My e mail id - [protected]@gmail.com.
Reg no. Kl06 h 630

New car purched on 8th Aug.2016 and break down on 16th sept.2016 after run only 354 KM . took vehi. for repair in work-shop on 17th Sept. said problem in Gear box. Vehicle has been purched from Automark, Rajkot (Gujart). my mobile No: [protected] & [protected] .
Resolution : Just new car within 354 KM breake down, not relied for future.
need another Car or refund.

Vento Petrol Comfortline

About 1 year old, Purchased in May 2015

Ran about 20000 kms

Clutch Damaged in an year. Single Driver. Driven by owner. Already own a Maruthi car. This is the second car so I am not new to driving as well.

This certainly a manufacturing defect. The car service center asking for 20K to fix this. can some one help us to sort out this issue.

Sir, i bought a Vento full option ( No.KL01BA 9455) on[protected]. About eight months back my car broke down due to this problem. That time the servicin company did the work freely.. But now again the car broke down due to the same reason. The service compny charged me rs20000 thousand to repair and they say the problem may be impure fuel. But you know that the car is equipped with fuel filter and many other European cars run with the same fuel without any problem . I doubt whether the servicing company is really changing the fuel filters though they charge for the same. Or may be the engine is defective. I feel cheated by buying your car.
The Service provider is EVM Venpalavattom Trivandrum.
COMPLAINT NO.SLF 80306.
my email: [protected]@gmail.com
my mob number [protected]

I had met with an accident with my car(Volkswagen POLO)before a month ago in Surat to Navsari high way. There was a serious damage from front side of the car.After that I put my car in company workshop in Surat. Till now I am getting the answers like- your car's spare parts are on the way and it will come after two days but this 2 days never finished. Now I am fed up with their reply and poor service quality.

Pls note that while driving on highway all of a sudden car failed to sift the gear and forced to stop the car middle of the night. Finally I had to tow the car to my place.
The most surprising and disappointing issues is the quality of the product from a company who always talks quality. Product had failed to deliver it's expected service life and failed just within 27k running hrs???!!!
I am also using a car from another brand since last 7 years and never had a such fatal failure.
Hope you understand my concern and will take up my issue seriously within the management and come out with some positive outcome.

Sir, I called your outlet in Moti Bath New Delhi regarding my petrol pipe being damaged and requiring a change on the 20th of August.
I was asked to wait for 1 week until the part was to come from Pune.
I called one week later 26th of August and was asked to wait another week.
I then called on the 2nd of September and was answered that they wouldn't know when the part would come from Pune.

Volkswagen being such a big brand, I expect to have some sort of customer service which I wasn't provided.

I have been waiting for the past one month now and still being asked to wait and not even being given a fixed amount of time or any update on the availability.

We have booked ameo comforltline on 9th Jun 2016 under pre booking scheme in the name of Shweta Kumari with Volkswagon dealer M/s. Autobhan, Juinagar, Navi Mumbai-400706. We have sent cancellation request on 10th July 2016 due to some constraints. Sales person has confirmed that amount will be refunded with in a week at the time of booking. But i am struggling to get my refund of INR 10000 even after 10 weeks.
I have visited 5 -6 times at showroom but all the time they have made false commitment. We request you to take up our issue with appropriate level and resolve the same.
Regards,
Avinash Jha

I have a volkswagen Polo petrol since January 2015, Due to non availability of new service center as old service center already closed my second service is due for more than eight months, after starting new service center at lalmati guwahati, I have approached several times for service booking but every time they denied and give excuses of shortage of spare parts, kindly look into the matter and request to solve the problem.

Regards

Fuel injector defect vento 1.6 2011 model
I have changed fuel injector three times 1, 2, 4, volkwagen people are not bother to tow car and they charged like hell.
And also if we change four injector it would cost 1 lac which is 10% of car cost these people have have started loot
Suggest not to buy any of volkwagen car
BS
Akash Patel
Rajkot

On may 14, 2016 i met with an accident driving my silver polo (Mp09-cs-9443): trend line 1.2, luckily there was no scratch on body, thanks to solid structure and air bags which opened just in time. I thought worse is over and my car will be repaired and delivered within 3 – 4 weeks’ time, maximum a month.
But problem started when i faced laid back and “sarkari” attitude of repairs & damage dept. Of volkswagen dealer – shirani automobiles, indore. After continuous follow ups and personal visits (Dealer is almost 34 kms away from my residence) almost after 3+ months, dealer have no commitment on delivery dates, they are still saying we are failing short of spare parts so couldn’t commit on date.
I am extremely frustrated and disappointed to see such attitude of a global brand, i have spent more than 20k on cabs travelling from my residence to work (To & fro for 3 months+) and mental harassment can’t be calculated on monitory terms.
Till date my car is in their garage and not ready to deliver.

Full address :-
Shirani automotive
Address: 20/2, lasuriya, in front of police station, a. B. Road, indore, madhya pradesh 452010
Phone:[protected]
Concern person - zafar - [protected]
Ajay sharma - [protected] (Body shop manager)

Respected authority ;

I own vento 1.6 cr (Mt) - highline registeration no rj14 cm 1965. I am very much dissapointed with the services been provided by tanya cars. Please go through my experience below in this mail.

On 09th september, 2016 my car got breakdown at around 1400 hrs in front of maharani college, jaipur after speaking to mr. Jatinder (Service manager, tanya cars) i arranged to drop my car at companies workshop at sitapura.

Later in the evening i was informed by arjun chaudhary (Service supervisor) that the fuel pump of the car has been replaced and car requires service for proper functioning on this note i gave him permission for servicing of the car. On saturday evening when our car got completely ready my driver went back to workshop and got the car back home m.

Next day on sunday morning my driver noticed fuel leakage down somewhere from the car on this note i made a call to arjun chaudhary later after informing him he told me that workshop is closed being a sunday, he has arranged a technician visit to my home tomorrow morning.

On monday morning sunil kumawat (Technician, tanya cars) came and repaired the problem and told me everything is fine with car you do not need to worry nor you will be charged for anything. He also asked to take vechile along with him to the workshop for checking with high pressure.

Later on tuesday morning after taking complete whole one day i got a call from workshop that the high pressure seal got broken and new one need to be installed which was very disappointing that what company workshop did to my car making me stuck.

Dear sir we don't know anything about all these problems our car was working properly before sending it to the workshop, instead of making my car they have created multiple problems in my car this is totally failure of your dealer please interrupt and get everything done perfectly from them.

I have attached the last bill paid to them for the service and fuel pump as on 09th september, 2016.

Alok bansal
Kishori sarees pvt. Ltd.

Last month I gave my car Volkswagen polo for insurance claim. I was told by the service adviser that the insurance claim would be 40k+ and he advised me to go with insurance claim. I too gave the vehicle for the insurance . After a week I received a call saying that insurance claim is done and ready for the delivery. When I went to get my delivery the claim was only for 15k instead of 40+k. I was asked to pay 4k where the work was also not completed properly. I paid 4k and I was given a hand written bill. This made me suspicious, still I took the vehicle and came back. When I called Volkswagen few days before and asked for the bill soft-copy they didnt send me and when I enquired about the bill amount they said it 1398rs. I was shocked to know that the actual amount I paid was 4k(they have cheated me around 2.5k). This is a cheating either by the company or the service adviser which Im not sure of. I writing this here to get proper solution by the company.
vehicle no: TN 02 BB 8024

Dear sir /madam,

I am writing this mail with hope to get some solution for my case, and request your valuable time to go through the long mail.
i had given my car (Volks wagen – polo gt) to authorized service centre for problem with AC, door opening problem, as the car did not start.
I have purchased the car almost 3years back and the dealership also has a service outlet. It is their duty to fix the car, under any circumstances if they are incapable to identify the problem.
I am amongst one of your very few loyal customers who own above mentioned polo – HR 26CP 7594) from your worldwide renowned brand. I am attaching a copy of registration car no. regarding the same for your kind reference.
It was nightmare experience dealing with them. We paid a huge amount of money for the repairs and it’s been only 5 months since the repairs and car is still giving everyday problems. We have approached the dealership a number of times but always came back a bitter experience.
All this has left us to believe that we made a bad choice in trusting the brand and made such expensive repeated purchases, it has also taught us that the quality of goods/ parts fitted in your car is extremely sub-standard and can last only a few thousand kms and not fit for indian roads, even after driving with utmost care. Not to forget that this is one such problem and these issues will keep cropping up in future too because of aforementioned reasons.
After going through this mail, i am sure you will believe that we are in absolute despair, and request you to kindly look into the matter on urgent basis
Hoping for a quick and affirmative response, i remain.
Best regards,
Dinesh kumar

This is to bring to your attention that the car has not been delivered in the promised timeline of two weeks as decided in the contract entered between me and your dealership (Downtown Volkswagen, Prabhadevi, Mumbai, India).

In light of this and my repeated telephonic reminders and request as well as my personal visits to your showroom on at least 2 instances post the payment of advance (paid through Axis Bank Cheque No. 307455 for INR 3512350 on August 18, 2016 and cleared on or before August 21, 2016) and also the arrangement of the sum in full from my financing institution (HDFC Bank via Auto Loan Account No. 41989897 for INR 5, 20, 000 on or before August 29, 2016). I would go ahead and file a complaint either with the consumer court or any redressal agency that is rightfully liable to take action against you and/or the dealership (Volkswagen Downtown, Prabhadevi, Mumbai, India) as represented by you.

I urge you to resolve my issue at once to avoid further action beyond what has been stated in this email as on September 12, 2016.

Best regards,
Narayanaswamy S. A.

VW PPS Motors, 7-52/27, Prashant Hills, Manikonda, Hyderabad, Telangana 500034.
VW Workshop members missed my Vento key when i gave for Service. They said that they will order a new one and provide to me. Its been 3 months and no one is properly responding to my case. Once they said they got the key and said "oh its not related to your vehicle and we will re order it", I said ok..
I have been following up with it on calls and personal visit to service center.
2 weeks back i came to know that key is arrived when i called to them. But 2 days later when i asked when to come, they are saying key is not there.
Truth i came to know is they have the key with them and playing with me because i believe they need to pay some amount for this key as their workshop member mistake.
Still they are saying key is not arrived. Am fed up of asking these many times. I need help on this issue.