Volkswagen India Complaints & Reviews

Vento Petrol Comfortline

About 1 year old, Purchased in May 2015

Ran about 20000 kms

Clutch Damaged in an year. Single Driver. Driven by owner. Already own a Maruthi car. This is the second car so I am not new to driving as well.

This certainly a manufacturing defect. The car service center asking for 20K to fix this. can some one help us to sort out this issue.

Sir, i bought a Vento full option ( No.KL01BA 9455) on[protected]. About eight months back my car broke down due to this problem. That time the servicin company did the work freely.. But now again the car broke down due to the same reason. The service compny charged me rs20000 thousand to repair and they say the problem may be impure fuel. But you know that the car is equipped with fuel filter and many other European cars run with the same fuel without any problem . I doubt whether the servicing company is really changing the fuel filters though they charge for the same. Or may be the engine is defective. I feel cheated by buying your car.
The Service provider is EVM Venpalavattom Trivandrum.
COMPLAINT NO.SLF 80306.
my email: [protected]@gmail.com
my mob number [protected]

I had met with an accident with my car(Volkswagen POLO)before a month ago in Surat to Navsari high way. There was a serious damage from front side of the car.After that I put my car in company workshop in Surat. Till now I am getting the answers like- your car's spare parts are on the way and it will come after two days but this 2 days never finished. Now I am fed up with their reply and poor service quality.

Pls note that while driving on highway all of a sudden car failed to sift the gear and forced to stop the car middle of the night. Finally I had to tow the car to my place.
The most surprising and disappointing issues is the quality of the product from a company who always talks quality. Product had failed to deliver it's expected service life and failed just within 27k running hrs???!!!
I am also using a car from another brand since last 7 years and never had a such fatal failure.
Hope you understand my concern and will take up my issue seriously within the management and come out with some positive outcome.

Sir, I called your outlet in Moti Bath New Delhi regarding my petrol pipe being damaged and requiring a change on the 20th of August.
I was asked to wait for 1 week until the part was to come from Pune.
I called one week later 26th of August and was asked to wait another week.
I then called on the 2nd of September and was answered that they wouldn't know when the part would come from Pune.

Volkswagen being such a big brand, I expect to have some sort of customer service which I wasn't provided.

I have been waiting for the past one month now and still being asked to wait and not even being given a fixed amount of time or any update on the availability.

We have booked ameo comforltline on 9th Jun 2016 under pre booking scheme in the name of Shweta Kumari with Volkswagon dealer M/s. Autobhan, Juinagar, Navi Mumbai-400706. We have sent cancellation request on 10th July 2016 due to some constraints. Sales person has confirmed that amount will be refunded with in a week at the time of booking. But i am struggling to get my refund of INR 10000 even after 10 weeks.
I have visited 5 -6 times at showroom but all the time they have made false commitment. We request you to take up our issue with appropriate level and resolve the same.
Regards,
Avinash Jha

I have a volkswagen Polo petrol since January 2015, Due to non availability of new service center as old service center already closed my second service is due for more than eight months, after starting new service center at lalmati guwahati, I have approached several times for service booking but every time they denied and give excuses of shortage of spare parts, kindly look into the matter and request to solve the problem.

Regards

Fuel injector defect vento 1.6 2011 model
I have changed fuel injector three times 1, 2, 4, volkwagen people are not bother to tow car and they charged like hell.
And also if we change four injector it would cost 1 lac which is 10% of car cost these people have have started loot
Suggest not to buy any of volkwagen car
BS
Akash Patel
Rajkot

On may 14, 2016 i met with an accident driving my silver polo (Mp09-cs-9443): trend line 1.2, luckily there was no scratch on body, thanks to solid structure and air bags which opened just in time. I thought worse is over and my car will be repaired and delivered within 3 – 4 weeks’ time, maximum a month.
But problem started when i faced laid back and “sarkari” attitude of repairs & damage dept. Of volkswagen dealer – shirani automobiles, indore. After continuous follow ups and personal visits (Dealer is almost 34 kms away from my residence) almost after 3+ months, dealer have no commitment on delivery dates, they are still saying we are failing short of spare parts so couldn’t commit on date.
I am extremely frustrated and disappointed to see such attitude of a global brand, i have spent more than 20k on cabs travelling from my residence to work (To & fro for 3 months+) and mental harassment can’t be calculated on monitory terms.
Till date my car is in their garage and not ready to deliver.

Full address :-
Shirani automotive
Address: 20/2, lasuriya, in front of police station, a. B. Road, indore, madhya pradesh 452010
Phone:[protected]
Concern person - zafar - [protected]
Ajay sharma - [protected] (Body shop manager)

Respected authority ;

I own vento 1.6 cr (Mt) - highline registeration no rj14 cm 1965. I am very much dissapointed with the services been provided by tanya cars. Please go through my experience below in this mail.

On 09th september, 2016 my car got breakdown at around 1400 hrs in front of maharani college, jaipur after speaking to mr. Jatinder (Service manager, tanya cars) i arranged to drop my car at companies workshop at sitapura.

Later in the evening i was informed by arjun chaudhary (Service supervisor) that the fuel pump of the car has been replaced and car requires service for proper functioning on this note i gave him permission for servicing of the car. On saturday evening when our car got completely ready my driver went back to workshop and got the car back home m.

Next day on sunday morning my driver noticed fuel leakage down somewhere from the car on this note i made a call to arjun chaudhary later after informing him he told me that workshop is closed being a sunday, he has arranged a technician visit to my home tomorrow morning.

On monday morning sunil kumawat (Technician, tanya cars) came and repaired the problem and told me everything is fine with car you do not need to worry nor you will be charged for anything. He also asked to take vechile along with him to the workshop for checking with high pressure.

Later on tuesday morning after taking complete whole one day i got a call from workshop that the high pressure seal got broken and new one need to be installed which was very disappointing that what company workshop did to my car making me stuck.

Dear sir we don't know anything about all these problems our car was working properly before sending it to the workshop, instead of making my car they have created multiple problems in my car this is totally failure of your dealer please interrupt and get everything done perfectly from them.

I have attached the last bill paid to them for the service and fuel pump as on 09th september, 2016.

Alok bansal
Kishori sarees pvt. Ltd.

Last month I gave my car Volkswagen polo for insurance claim. I was told by the service adviser that the insurance claim would be 40k+ and he advised me to go with insurance claim. I too gave the vehicle for the insurance . After a week I received a call saying that insurance claim is done and ready for the delivery. When I went to get my delivery the claim was only for 15k instead of 40+k. I was asked to pay 4k where the work was also not completed properly. I paid 4k and I was given a hand written bill. This made me suspicious, still I took the vehicle and came back. When I called Volkswagen few days before and asked for the bill soft-copy they didnt send me and when I enquired about the bill amount they said it 1398rs. I was shocked to know that the actual amount I paid was 4k(they have cheated me around 2.5k). This is a cheating either by the company or the service adviser which Im not sure of. I writing this here to get proper solution by the company.
vehicle no: TN 02 BB 8024

Dear sir /madam,

I am writing this mail with hope to get some solution for my case, and request your valuable time to go through the long mail.
i had given my car (Volks wagen – polo gt) to authorized service centre for problem with AC, door opening problem, as the car did not start.
I have purchased the car almost 3years back and the dealership also has a service outlet. It is their duty to fix the car, under any circumstances if they are incapable to identify the problem.
I am amongst one of your very few loyal customers who own above mentioned polo – HR 26CP 7594) from your worldwide renowned brand. I am attaching a copy of registration car no. regarding the same for your kind reference.
It was nightmare experience dealing with them. We paid a huge amount of money for the repairs and it’s been only 5 months since the repairs and car is still giving everyday problems. We have approached the dealership a number of times but always came back a bitter experience.
All this has left us to believe that we made a bad choice in trusting the brand and made such expensive repeated purchases, it has also taught us that the quality of goods/ parts fitted in your car is extremely sub-standard and can last only a few thousand kms and not fit for indian roads, even after driving with utmost care. Not to forget that this is one such problem and these issues will keep cropping up in future too because of aforementioned reasons.
After going through this mail, i am sure you will believe that we are in absolute despair, and request you to kindly look into the matter on urgent basis
Hoping for a quick and affirmative response, i remain.
Best regards,
Dinesh kumar

This is to bring to your attention that the car has not been delivered in the promised timeline of two weeks as decided in the contract entered between me and your dealership (Downtown Volkswagen, Prabhadevi, Mumbai, India).

In light of this and my repeated telephonic reminders and request as well as my personal visits to your showroom on at least 2 instances post the payment of advance (paid through Axis Bank Cheque No. 307455 for INR 3512350 on August 18, 2016 and cleared on or before August 21, 2016) and also the arrangement of the sum in full from my financing institution (HDFC Bank via Auto Loan Account No. 41989897 for INR 5, 20, 000 on or before August 29, 2016). I would go ahead and file a complaint either with the consumer court or any redressal agency that is rightfully liable to take action against you and/or the dealership (Volkswagen Downtown, Prabhadevi, Mumbai, India) as represented by you.

I urge you to resolve my issue at once to avoid further action beyond what has been stated in this email as on September 12, 2016.

Best regards,
Narayanaswamy S. A.

VW PPS Motors, 7-52/27, Prashant Hills, Manikonda, Hyderabad, Telangana 500034.
VW Workshop members missed my Vento key when i gave for Service. They said that they will order a new one and provide to me. Its been 3 months and no one is properly responding to my case. Once they said they got the key and said "oh its not related to your vehicle and we will re order it", I said ok..
I have been following up with it on calls and personal visit to service center.
2 weeks back i came to know that key is arrived when i called to them. But 2 days later when i asked when to come, they are saying key is not there.
Truth i came to know is they have the key with them and playing with me because i believe they need to pay some amount for this key as their workshop member mistake.
Still they are saying key is not arrived. Am fed up of asking these many times. I need help on this issue.

Dear Sir,

I am purchased a volkswagen Vento car 01/10/2012.
car 23, 927 km reached .Vehicle Reg number is KL22E529.
This is car many problem iam facing, First Injecter Problem and Rectify the deales.and still Drive Shaft Problem and Diesel hose leak.last Visit Susee Volkswagen TirunelVeli Dealer om 13/08/2016 drive shaft problem so waranty covered parts so parts order here.last Friday 09/09/2016 parts ready come to dealer ship iam go to 10/09/2016 .evening dealer ship side waranty not covered.pls rectify the problem the parts is manufacturing fault so waranty covered .cheeting a dealer and Volks Wagen company.

I purchased a Volkwagen Polo care having the registration no. AS01BT4950 from the dealer at Maligaon, Guwahati, Assam on August 13, 2015. It has now completed one year. Despite our repeated inquiry with the management (temporary arrangement) with Mr. Debasish ([protected])and Kushal ([protected]) at Guwahati, the serving of our vehicle has not yet been done due to non availability of lubricants etc. It is surprising to note that such a big company has such a small excuse of not doing servicing of the vehicle in time . Now, if something goes wrong with the vehicle due to the lackadaisical attitude of not doing servicing in time, who shall be responsible. So, you are requested to do the needful before we file complaint with the Consumer forum.

Dear Sir,
This is the final request I have sent on 25.08.2016 to Mr.Shri Shashikumar Vasanna Desai, Director, Kumar Motors Corp Pvt Ltd., No.55/1-B, Opp.APMC, Amargol, Hubli - Dharwad Road, HUBLI – 580025. Before this since April 2016 I have made many complaints to Volkswagen Sales, Mumbai., Now, I am posting the copy of my complaint as follows:

Dear Sir,
Sub: My Volkswagen Polo – Sent to your workshop to fix the Engine Oil Leakage Problem.
Ref: My Volkswagen Polo Registration No. KA35 N 823.
------
With reference to the subject cited above on 21.03.2016, I have sent my VW Polo to fix the Engine Oil Leakage Problem and after ‘the observing, testing and obtaining the reading as per the prescribed Volkswagen parameters / requisites standards’ your Service Manager (SM) had recommended to replace the Engine Oil Sump and the Engine Oil . So it is clear that till that time there was no problem with the Engine of the vehicle. And on the same day the insurance company M/s. Oriental Insurance Co, Ltd., cleared the vehicle to fix the Engine Oil Leakage Problem. The vehicle was repaired by replacing the Oil Sump and Engine Oil. And accordingly amount of Rs.21, 269/- was paid as per the Tax Invoice dtd.23.03.2016. And on the payment and after inspection the vehicle was handed over to my driver on 23.03.2016 and immediately driver started to Hospet. Hardly had he drived 15Kms., from the workshop, the vehicle started to jerk from the Engine Side & broke down (For further details please refer to my letters sent to your office earlier). And on information your workshop people attended the vehicle next day at the site of the incident just 15kms., away from your so called Volkswagen Authorised Sales & Service Centre, but were unable to start the vehicle and I was informed that the vehicle has been RUN without the ENGINE OIL and it has to be taken to the workshop for ‘the observing, testing and obtaining the reading as per the prescribed Volkswagen parameters / requisites standards’ and to assess further, the damages caused due to running of the vehicle without Engine Oil.

After this the vehicle was taken to the workshop and on diagnose I, was shocked to receive the 1st e-mail on 25.03.2016 with the repair Estimate for Rs.4, 35, 177.14 . Again to come out with the problem, seeing my interest to go for a new vehicle I, received the 2nd mail by 12.56PM on 26th March 2016 with the repair estimate for Rs.3, 20, 677/- . Interestingly in the 2nd Estimation the cost of the Engine Block was reduced to the tune of Rs.1.00Lakh + VAT .

In the first incident the POLO was sent to fix the Engine Oil Leakage problem... and the problem was fixed by replacing the Oil Sump and the Engine Oil.

In the second incident the POLO got broke down after driving it for 15Kms. from your workshop and the reason given by your Service Manager was DRIVING THE VEHICLE WITHOUT ENGINE OIL.

Sir, will you clarify me:

1. How the Engine got dried with in a RUN of 15Kms. drive. Then where the Engine Oil has gone which was replaced at the time of Fixing the Engine Oil Leakage Problem. What is the Guarantee of the Engine Oil for which you have collected Rs.4230/- per Ltr, . I would like to recall that as per your service manual you are suppose to replace the Engine Oil on an average regular drive of every 15, 000Kms. I am suspicious that though you have collected Rs.4230/- being towards the cost of the Engine Oil but I am sure the Engine Oil was not replaced. The reason which you are well aware that on 23.03.2016 at the time of giving the delivery of the vehicle, your total workshop staff was having argument with the management to make a holiday next day i.e., on 24th march as it was HOLI. Even no one was interested to attend the customers at the workshop and even my vehicle was delivered in between 6.00 pm to 6.30pm which was supposed to be delivered by 4.00PM.

2. Before handing over the vehicle to my driver after fixing the Engine Oil Leakage Problem., in the 1st Incident the IN Odometer Reading was – 1, 13, 973 & the OUT Odometer Reading was – 1, 13, 975 i.e., only TWO kms., was the total Trial Drive taken by your S M. Though as the problem fixed was related to the Engine & as per the Service Norms your SM would have taken the Trail Drive of minimum 15Kms. Interestingly after the second incident when we brought this reading being the evidence, proving the in-efficient service and the reason for the cause of the second incident, smartly the reading was rectified from 1, 13, 975Kms to 114002Kms and the same was informed to us through a email dtd.28.03.2016 requesting for the apologies saying that the kms., entry was not entered properly because of over sight. Sir is this the International Quality Service you provide which you advertise and promise to the customers like me at the time of booking the vehicle. Sir, I am sure your SM has manipulated the reading to your convenience. Sir, please go through the Service Norms of the Volkswagen & justify.

3. Sir, and on the receipt of the second incident after observing, testing and obtaining the reading as per the prescribed Volkswagen parameters / requisites standards your Service Manager (SM) informed us that the vehicle has been run without the Engine oil causing heavy damage to the Engine and as such the Entire Long Block has to be replaced . And on 25.03.2016 I, received a mail along with an estimate of cost of repairs for Rs.4, 35, 177.14. In shocking stage to come out with this situation one of your Service Advisor suggested me to go for a new vehicle and under a provision the dealer will buy my deceased vehicle on AS IS AND WHERE IS BASIS. And he also assured me to get the best recovery price and the difference amount will be allowed as a discount on the cost of the new vehicle. Looking my interest in the new vehicle I, received a call from your SM assuring me to get the best realisation price.

And on 26th March 2016 I was surprised to receive a e-mail at 12.56 from your SM Mr. Narsimhamiurthy with the revised repair estimate amount of Rs.3, 20, 677/-, the cost of the Item No.1 of the Spare Part - Long Block was reduced from Rs.3, 53, 190.55 to Rs.2, 53, 190.55 + VAT @14.5%. Sir, is this is your so called service & the way of billing saying the
vehicle has been ‘attended in accordance with the accepted and established practices and procedures of Volkswagen spare parts’. If it is so, sir, please convince me how the price of the Long Block was reduced to the tune of Rs.1.00Lakh+ within 3days of the 1st Estimate. Is this the marketing strategy to sale your products OR it’s a manipulated tactics to make money without business ethics.

4. On 8th June 2016 I, received a mail from your SM saying to pay Rs. 2, 73, 510/- instead of Rs.3, 26, 165.46 and to take delivery of the Vehicle ( Ref: your Performa Invoice received by me on 19th April, 2016) stating that considering my personal request the management has allowed a special reduction of Rs.52, 655.46. Will you convince me for your negligence of service why I, have to pay a sum ofRs.2, 73, 510/-.

Sir, now it is clear that in the 1st incident after observing, testing and obtaining the reading as per the prescribed Volkswagen parameters / requisites standards & your finding to fix the Engine Oil Leakage Problem was genuine & for the same we made payment as recommended by your SM. But the consequent 2nd incident is totally fabricated & intentionally made to make money either by selling the Spare Parts with service charge OR making the customer to buy a new vehicle. Earlier I, bought the vehicle trusting the International Brand VOLKSWAGEN. And also because of your Commercially & Mechanically skilled service advisors like Mr.Dalveer Singh, Mr. Laxman & Mr. Pramod we recommended Volkswagen to many of my friends & relatives in and around Hospet who bought the vehicle through your sales & service centre.

Finally, because of your in-efficiency service & repair why shall I, the customer have to suffer. And as your SM claiming in his letter received by us every often saying that your vehicle was attended ‘after the observing, testing and obtaining the reading as per the prescribed Volkswagen parameters / requisites standards’. Is this your way of attending ‘the prescribed Volkswagen parameters / requisites standards ’. And for your negligence services why I, the customer has to pay a ground charges of R.500/- P/day. In fact it is you, will have to bear my TAXI bills which I am paying every day since from the day I send the vehicle to your workshop to Fix the Engine Oil Leakage Problem. Also please note that my insurer are not M/s. National Insurance, which you are mentioning in all your estimates sent to me after ‘the observation as per the prescribed Volkswagen standards. ‘

Sir, even to rectify your mechanical in-efficiency the cost of the spares parts were manipulated from time to time. The cost of the long block from Rs.3, 53, 190.55 to Rs.2, 53, 190.55 + VAT @14.5%., and the cost of the entire repair estimated from Rs.4, 35, 177.14 to Rs.3, 20, 677/- and again to Rs.3, 26, 165.46 and finally arriving to Rs.2, 73, 510/-. Is this is, your way as told by your SM ‘ the vehicle has been attended with the accepted and established practices and procedures of Volkswagen Spare Parts.’

Sir, I have learnt in media that under the influence of a CEO, Volkswagen company has supplied several defective vehicles in Indian Market and the company had to recall the same at cost of hundreds of millions of dollars . And several Heads have rolled in your principle company management which were you are well aware. Now here in your company the situation is same. Please take the matter personally and settle the issue and see that my vehicle is delivered at the earliest.

Thanking You,
Regards,

SUBHASH G JAIN, No.8, 29th Ward, 1st Main, Opp.ITO, M J Nagar, Hospet - 583201. My mail ID : [protected]@yahoo.in

I purchased VW POLO TDI Highline from Dehradun Branch on August 2013. I only drove it for approx 1000 km and a strange clicking noise started coming from the back right side of the car. I took the car to the service centre and VW service guys inspected the car for a week and returned the car. The noise was still there but it was very less audible now. After driving the car for a year the noise came back again and it was much audible now. I eventually get used to the noise and continued driving with the noise but now the intensity of the noise is drastically high. I took the car to the service centre on July 2016 and reported the issue. Its been over 5 days now that my car is in service centre and they are still not able to resolve the issue. The service centre guys are saying that its a manufacturing defect now. I don't have any clue what to do now.

Hello,
I have purchased polo car from jabalpur Volkswagen showroom on 01.06.16 and I have exchanged my old santro car with it. We haven't received any papers from the company regarding the exchange of the car santro and company is not providing us even with the details of the person whom they sold it. The transfer of papers is pending since three months. I feel very upset with this king of service. Kindly look into the matter and do the needful.
Santosh Nayak
Jabalpur
[protected]

My car battery was dead all of a sudden. I drove from Belgaum to Hubli on 23rd August 2016 & stopped for enquiring about the address. I could not start the car since I found my battery dead.
The battery had not indicated any signs of becoming weak how could it die all of a sudden.
The car was serviced at your Belgaum centre before a few days
The service centre also did not inform me to change battery.