Volkswagen India Complaints & Reviews

Ever since we bought a Volkswagen Polo (17th June 2915) last year, the car when running at a speed of 20-40 comes to a complete halt and back.It causes a massive jerk and goes back to normal.It is a life threatening fault which was failed to be detected by the service center several times.I am sick and tired of the incompetent team.Highly disappointed !!

I need my car fully repaired or replaced!!

Please get back to me at [protected]@gmail.com soon!

Vw is very good vehicle and the service center decides the maintenance and the quality of the brand.

Do you have vw, please dont go to the service center abra which is located in ambattur branch.

I've given my passat for service and they took 8 months for checking fly wheel sound and a/c fan replacement, again after 8th month they said that your battery was gone and place a new battery which i need to pay still sound comes from flywheel and the engineer doesn't no how to fix the issue.

Who is responsible to resolve the issue, unqualified engineers and worst management doesnt know how to handle the engineers and the issues.

Our Vehicle Vento - Reg No. MP09CJ7466 met with an accident on 21.06.16 & was toed to the authosriedDealer M/s Shirani Automotive Pvt Ltd., ( Service Centre ) same day..
recieved the Repaire Estimate on : 28.06.16 for Rs. 2, 90, 069/- it is very high .. & part are not available with dealer ...
Air Bag did not open even after heavry impact..
pl reply

We are approaching for car servicing to indore service centre on dated 5 july 2016. he said your appointment fix on dated 13 july, but now they says your appointment fix on after 18 july and not gives us confirmed date because of he doesn't stock for car oil. and he doesn't pick my phone.
This type of silly issues arises in previous servicing. we are very unsatisfied. also the behaviour of employee is very badly and unprofessionally. contact no. for employee-[protected]. my car no. mp09 cq 4817

Dear sir,
I have given my car for repair in vw deccan uppal in hyderabad after my car met with an accident, they promised to give my car in one month but have taken 4 months to deliver my car. even after keeping the car for 4 months they have not done the work correctly. and they are not able to rectify the problems in the car where the total gear box is spoiled and car is not running and more over the roof of the car is not properly done.
Mr. krishna reddy and mahesh in this office have tampered with the job sheet and are fooling people, they have asked me to pay rs 380000 after which they say they say they are not responsible for the work done. kindly go through the matter immediately. and take action on both the fellows.
Car no:- ap 09 cu 8970
Prithvi:-[protected]

On 29th of aug'2016, i met with an major accident and car was not in the moving condition hence i took road side assistance service & with the help of hydra and crain they took my polo to agra service center (kalyan sales).
I got my repaired car after one month with rigorous follow ups but it was not upto volkswagen standard. they didn't checked entire car properly, means there was leakage near to oil chamber (for that i complaint so many times, they did temporary work and problem still persisting when i went to other service center than they diagnose it as leakage in gear box).
Also, i have to change tyres for twice in this one year just because they didn't diagnose that bend in rear axle (z axle).

I have two polo car at my home but this kind of service really hurts.

Please look into it, i am fed up now. i never thought of this situation.

I had given my VW polo to Jahangir Puri Work station for a door replacement on 30th June 2016. Surveyor was assigned on 2nd July but its 8th July and they are not able to deliver me the car. They keep promising me today and today. Worst service ever received. Do not buy any Volkswagen car. You will regret your decision. All their employees are liars.

I brought this car on 7th june 2016.,. the very next i drove it there was pulling on left side which driving.,., so i thought its a simple alignment problem.,., the vehicle was send again and again and today (4th july) its the 4th time.,., that the car has been sent for the same problem.. result is 0.,.

Harjeet singh
Car purchased from : gj 6kd 2220
Place : vadodara lankmark
Mobile : [protected]

Reqeust for an immediate refund of my money.,. and the car can be kept by the company,.,.,.

This is reagarding my car vento tdi dl8cz 7995 uneven wearing of tyres, service centres is saying that alloys are bent however my concern is without a major impact or accident there is zero possibility that a alloy be bent and that too they are saying that both alloys are bent. my concern is alloys are too strong to be bent due to small path hole company has to take the responsibility for this manufacturing defect.

My car no WB02E0186.the key injector of my car is given to change at your service centre in topsia as it is not functioning. I have been asked to wait for 15days, and the new key will be hand over to me on 6th july. Now they asked me to wait for another 5days.I think you all know that the car is not a luxurios vehical. I cant use my car for 15days.I am facing a lot of problem for that. Please quiken the process.

I have volkswagen vento highline diesel (2012). one day as i was driving my speed of the car became constant at 60 km/ hr. when i try to accelerate it give excessive smoke. i went to nearby service centre and they told me that there is problem of turbocharger and egr which is quite costly. i was unable to understand as my car has runned only 60000 km. please look at the matter.
My car no is hr26 by 2381
Chasis no - wvwl12600dt025630

It's been two weeks now since my car is standing at service station at pathankot due to wiring short which company says as the ac of car is not working from the time my 3rd service was done they put some fluid in the ac vents due to which wiring got short after 2 weeks they are saying that we are not able to find out what has happened and it will take another week for us to find the fault and repair it kindly please take some serious action on behalf of my complaint as they have called me twice that your car has been repaired which they never did else give me in written that it's not possible to repair my car by volkswagen so that I can further take some action against the company as my wife have missed her exam due to companies negligence.

Hello VW India,

Recently i have taken my POLO CAR to your Faridabad workshop after a minor accident. I have submitted all the documents related to ownership, DL and policy.

Workshop manager entered a wrong details of my DL, however, insurance company initially approved the same for the works, however, not releasing the DO now.

First, its a mistake by the Service center and secondly by the Insurance company.

Now, as a customer, i am not getting delivery of my car and it is 22rd day today (the car reached the body shop on 31-May-2016)

The game blame between the Bajaj Insurance and VW is going on and i am getting harassed and facing problems. Almost Rsl 15000's direct financial lost so far because of this.

In case we are not getting my CAR within next 2-days, we will got for a live Strike at the workshop and will block all business activities. Further, we will invite the media as well.

Please get into this issue and organise to release my CAR on an urgent basis latest by Friday 24th June, 2016.

Shairly Shaji
Faridabad
[protected]

I certainly had a very bad experience when i first went to buy a volkswagon car ameo from vidyut motors near mangala theater, pune, the salesman "ASHISH KADAM" was a nasty, rude, arrogant guy who talks as if he owns volkswagon, he does not know how to sell a luxury product, basic humility is lacking .When you ask him anything he replies in "YES" or a "NO"...very very indecent and a stupid guy.When we went inside for first 2 minutes he was listening to music with earplugs and he did not attend us.When i asked him for a card he said i already gave one to your colleague.He was not enthusiastic and was just ducking all the questions.This is not expected when you try and buy a product like a car, you should resolve all the queries of the customer and attend to him diligently, he was just not interested in selling the car.If it was a toy car i wanted to buy it is obvious i wont ask him many questions but when a person drives all the way to your showroom and you give him a cold response, its bad.

Hey hi! I bought a polo putting my faith in german technology but truly am disappointed, the americans score better. Of late the car is giving me quiet a few headaches, just a few months ago the car had problems with acceleration when i went to the service centre in moti nagar i ŵas told by the service engineer that the coolant tank had leaked and the coolant had leaked on the timing belt due to which i had to replace the timing belt as well the bill i paid was a whopping 25 grand. Man i have been driving since 25 years, never have i come across such a problem.
Two days ago another strange problem (Never heard of) came up while driving suddenly my car came to a halt and would not start. After i managed to send the car to the service centre at globus north delhi i was told that the fuel pump had stopped working and the pump will have to be replaced and another invoice of 13000 rs has been made.

Can you please advice, even after getting the car regularly serviced by an authorised service centre why such problems are bound to come. I have a chevrolet cruz which is older than my polo but never have i faced such stupid problems.

Can you help or is this effort in vain!!!

Sandeep duggal
[protected]

My Car no is UP32 FD0988. Met with an accident on highway with an animal due to which the radiator pipe got damaged resulting in leakage of coolant. This resulted in overheating of engine causing damage to inlet valves. (THE TECHNICAL PART HAS BEEN TOLD TO ME BY WORKSHOP). I was informed that these valves need to be changed & that invoice has been raised for the same on 2nd or 3rd June. Since then no definite information is made available to me regarding the delivery date of my car except that the valve set is not available at company warehouse. I have already lodged a complaint on your toll free no. Complaint no is CCR43709. Being a senior cardiologist I am finding it very difficult to manage my days without a vehicle.

I was promised a loaner car to be delivered on 11th evening by GM of Lucknow workshop. Same evening someone else rang up saying due to car not being very clean they will get it delivered on 13th morning by 10.00 AM. at 11.00 AM on 13th when I rang up to ask about the loaner car I was informed that it will be delivered by 2.00 - 3.00 PM as the driver is out for some work. Again at 4.00 PM I was informed that there is some work going on in the car & it can't be delivered on 13th.

I don't know what is the problem, why is Lucknow service center not able to give me definite date as to when my car will be delivered. It is very surprising & unbelievable that an international company like your's do not have Inlet Valve set for Vento petrol in your warehouse.

I am completely dissatisfied by the way automark has given the delivery of my vehicle bearing no. Mh12 mw9567.

On the day of the delivery i. E. 14th jun 2016 itself while handing over the vehicle front door (Driverside) could not open with the key while all the other doors could open. This was the serious safety issue and manufacturing problem which must be reported to the company. And if this has happened now it can happen any other time causing serious problem on the road.

The vehicle has to be sent to service centre in andheri (East) to repair. To my surprise when the vehicle came back i could see the handle of the vehicle was blackened out with grease and could not be cleaned by the cloth. I could not even think that it is a new vehicle. Both the right side doors had the black marks all over. Nobody even bothered to clean. This is total negligence on the service center as well as the show room personnel.

On the second day when i took the vehicle out to the temple in prabhadevi throughout the travel time till returning home i could feel the vehicle is shifting to left side and had to continually controlled to keep it steady. This is absolutely unacceptable. I was told by your show room people that this can happen. That again has given me a shock of my life. If the company like volswagen is accepting such serious mistakes on the safety side so casually then i have made a big mistake is selecting the vehicle from you. I am now expecting few more shocks to come.

Other thing what i observed is that the amount of enthusiasm that your people show in getting the orders equally irresponsible and funny way they are “attempting” to serve the customer. You do not have drivers. They are all the time busy. I am asking for the show room manager to respond and talk to me. He is busy somewhere else. No time for him to attend to dissatisfied customer. You cannot just leave us to the front desk customer care ladies to reply to us when we as customer know very well that they cannot do anything unless their boss decides otherwise.

The vehicle is still at the show room and i was told that it will go tomorrow to the ‘same service center “ may be for wheel balancing and alignment? God knows.

After paying nearly rs. 13 lacs i am completely dis-satisfied with the performance of the vehicle and also with your service mentality. My confidence is completely shaken. Please note that no amount of oral guarantees will satisfy me. Therefore i suggest i will need written assurance & guarantee regarding what has happened to the vehicle right form the day 1 and what corrective action has been taken on the same. If it happens again what action you will take. I think that is fair enough besides fully satisfying me with the action taken and trials.

In absence of this i reserve the right not to take back such repaired vehicle.

Regards

C s malvankar

I have given my car (Vento Highline) for regular service in April 2016. They have delivered the vehicle after service. But lot of damages to the dash board and lit of sound and noise after the service. Thanks to Volkswagen palace cross, Hesaraghatta service station.

I have raised a complaint on Twitter once I found there was no intent of the service center of listening to my problems.

Then, the service center manager, Sonia D'souza called me and asked me to get the vehicle. I said, I will get the car later since I was travelling.

Finally I have the car again to them on 8th June and today is 16th June. I don't have a hint of delivery date and no follow ups of mine were answered.

I've been calling Sonia since 1 week for support but no support. Constantly ignoring calls, disconnecting the calls on the face, "so what" attitude has been prevailing all through these 8 days.

Now, I have started doubting whether my vehicle is safe or they lost it, or may be the intentions may be of theft.

Please help me in getting my vehicle back.

I have given my vw highline - hr 12x 1420 to change the steering as it had issues & it was under warranty. I gave my car on 06th/ june/2016 for the same and i was informed by the team member asha that i will get my car in one day. Later i got the call that there are issues in shockers and knuckle also. And i told the team to get it replaced under warranty which they initially agree but refused later. So i was informed that this will be covered under insurance and not warranty, so i told them to do so.
On 7th/ june i was told that we are too busy and there is no staff so we can't process it for insurance and same thing happened for next 04 days and all excuses about less staff, manager resigned, etc and finally the insurance was filed on 10th /june but as it's saturday and sunday on the following days so no reply from anyone. On monday (13th/june) after following up with bharti axa and vw for the entire day i came to know that the parts will not be covered under insurance. At the same time vw staff kuldeep was trying to assure me that he will try something but i am sure the insurance staff (Dinesh) and kuldeep already discussed something. I was refused for any help at the end. On 13th/ june when i spoke to bartender in insurance company i was told that they will do something and finally after 01 more entire day discussion they agree to bear 50% discount on the parts.
Now it's 10 days and my car is still in vw, very badly handled and i feel staff have no company value.
I was called up by vw to extend warranty but what is the point of doing it if shockers and such small things are not replaces and such bad service is been provided. And similarly the staff is talking bad about the company and its management.
I will never recommend vw to anyone and also i will ensure that all my friends and family will post this entire incident on social media.
Such a shame for the brand like vw that they can't live up to their commitments and values. Highly disappointed.

Address of showroom:- volkswagen delhi metropolitan, frontier auto world pvt. Ltd, b1 extension, mcie, opp. Ntpc chosen, new delhi - 110044.

I bought a polo gt 2 months back as it is a new car got a problem in the suspension
As i took my car to the service centre (faridabad volkswagon) they kept my car for almost 10 days and returned my car back assuring me dat this wont be happening again as the ptoblem is resolved as after 1 week only i started noise from suspension again the same noise dat was coming earlier now again i have ordered a complaint regarding as follows :
Suspension noise
Front side bumper adjust
All doors and boot hinges adjust and lubricate
But as of now no action has been taken
If volkswagon is giving these types of services i assure dat u will soon be losing your valuable customers for sure
Kindly resolve my problem as soon as possible
Vehicle no HR51BH8479
Prateek saini
[protected]