Volkswagen India Complaints & Reviews

Dear Sir,

I am purchased a volkswagen Vento car 01/10/2012.
car 23, 927 km reached .Vehicle Reg number is KL22E529.
This is car many problem iam facing, First Injecter Problem and Rectify the deales.and still Drive Shaft Problem and Diesel hose leak.last Visit Susee Volkswagen TirunelVeli Dealer om 13/08/2016 drive shaft problem so waranty covered parts so parts order here.last Friday 09/09/2016 parts ready come to dealer ship iam go to 10/09/2016 .evening dealer ship side waranty not covered.pls rectify the problem the parts is manufacturing fault so waranty covered .cheeting a dealer and Volks Wagen company.

I purchased a Volkwagen Polo care having the registration no. AS01BT4950 from the dealer at Maligaon, Guwahati, Assam on August 13, 2015. It has now completed one year. Despite our repeated inquiry with the management (temporary arrangement) with Mr. Debasish ([protected])and Kushal ([protected]) at Guwahati, the serving of our vehicle has not yet been done due to non availability of lubricants etc. It is surprising to note that such a big company has such a small excuse of not doing servicing of the vehicle in time . Now, if something goes wrong with the vehicle due to the lackadaisical attitude of not doing servicing in time, who shall be responsible. So, you are requested to do the needful before we file complaint with the Consumer forum.

Dear Sir,
This is the final request I have sent on 25.08.2016 to Mr.Shri Shashikumar Vasanna Desai, Director, Kumar Motors Corp Pvt Ltd., No.55/1-B, Opp.APMC, Amargol, Hubli - Dharwad Road, HUBLI – 580025. Before this since April 2016 I have made many complaints to Volkswagen Sales, Mumbai., Now, I am posting the copy of my complaint as follows:

Dear Sir,
Sub: My Volkswagen Polo – Sent to your workshop to fix the Engine Oil Leakage Problem.
Ref: My Volkswagen Polo Registration No. KA35 N 823.
------
With reference to the subject cited above on 21.03.2016, I have sent my VW Polo to fix the Engine Oil Leakage Problem and after ‘the observing, testing and obtaining the reading as per the prescribed Volkswagen parameters / requisites standards’ your Service Manager (SM) had recommended to replace the Engine Oil Sump and the Engine Oil . So it is clear that till that time there was no problem with the Engine of the vehicle. And on the same day the insurance company M/s. Oriental Insurance Co, Ltd., cleared the vehicle to fix the Engine Oil Leakage Problem. The vehicle was repaired by replacing the Oil Sump and Engine Oil. And accordingly amount of Rs.21, 269/- was paid as per the Tax Invoice dtd.23.03.2016. And on the payment and after inspection the vehicle was handed over to my driver on 23.03.2016 and immediately driver started to Hospet. Hardly had he drived 15Kms., from the workshop, the vehicle started to jerk from the Engine Side & broke down (For further details please refer to my letters sent to your office earlier). And on information your workshop people attended the vehicle next day at the site of the incident just 15kms., away from your so called Volkswagen Authorised Sales & Service Centre, but were unable to start the vehicle and I was informed that the vehicle has been RUN without the ENGINE OIL and it has to be taken to the workshop for ‘the observing, testing and obtaining the reading as per the prescribed Volkswagen parameters / requisites standards’ and to assess further, the damages caused due to running of the vehicle without Engine Oil.

After this the vehicle was taken to the workshop and on diagnose I, was shocked to receive the 1st e-mail on 25.03.2016 with the repair Estimate for Rs.4, 35, 177.14 . Again to come out with the problem, seeing my interest to go for a new vehicle I, received the 2nd mail by 12.56PM on 26th March 2016 with the repair estimate for Rs.3, 20, 677/- . Interestingly in the 2nd Estimation the cost of the Engine Block was reduced to the tune of Rs.1.00Lakh + VAT .

In the first incident the POLO was sent to fix the Engine Oil Leakage problem... and the problem was fixed by replacing the Oil Sump and the Engine Oil.

In the second incident the POLO got broke down after driving it for 15Kms. from your workshop and the reason given by your Service Manager was DRIVING THE VEHICLE WITHOUT ENGINE OIL.

Sir, will you clarify me:

1. How the Engine got dried with in a RUN of 15Kms. drive. Then where the Engine Oil has gone which was replaced at the time of Fixing the Engine Oil Leakage Problem. What is the Guarantee of the Engine Oil for which you have collected Rs.4230/- per Ltr, . I would like to recall that as per your service manual you are suppose to replace the Engine Oil on an average regular drive of every 15, 000Kms. I am suspicious that though you have collected Rs.4230/- being towards the cost of the Engine Oil but I am sure the Engine Oil was not replaced. The reason which you are well aware that on 23.03.2016 at the time of giving the delivery of the vehicle, your total workshop staff was having argument with the management to make a holiday next day i.e., on 24th march as it was HOLI. Even no one was interested to attend the customers at the workshop and even my vehicle was delivered in between 6.00 pm to 6.30pm which was supposed to be delivered by 4.00PM.

2. Before handing over the vehicle to my driver after fixing the Engine Oil Leakage Problem., in the 1st Incident the IN Odometer Reading was – 1, 13, 973 & the OUT Odometer Reading was – 1, 13, 975 i.e., only TWO kms., was the total Trial Drive taken by your S M. Though as the problem fixed was related to the Engine & as per the Service Norms your SM would have taken the Trail Drive of minimum 15Kms. Interestingly after the second incident when we brought this reading being the evidence, proving the in-efficient service and the reason for the cause of the second incident, smartly the reading was rectified from 1, 13, 975Kms to 114002Kms and the same was informed to us through a email dtd.28.03.2016 requesting for the apologies saying that the kms., entry was not entered properly because of over sight. Sir is this the International Quality Service you provide which you advertise and promise to the customers like me at the time of booking the vehicle. Sir, I am sure your SM has manipulated the reading to your convenience. Sir, please go through the Service Norms of the Volkswagen & justify.

3. Sir, and on the receipt of the second incident after observing, testing and obtaining the reading as per the prescribed Volkswagen parameters / requisites standards your Service Manager (SM) informed us that the vehicle has been run without the Engine oil causing heavy damage to the Engine and as such the Entire Long Block has to be replaced . And on 25.03.2016 I, received a mail along with an estimate of cost of repairs for Rs.4, 35, 177.14. In shocking stage to come out with this situation one of your Service Advisor suggested me to go for a new vehicle and under a provision the dealer will buy my deceased vehicle on AS IS AND WHERE IS BASIS. And he also assured me to get the best recovery price and the difference amount will be allowed as a discount on the cost of the new vehicle. Looking my interest in the new vehicle I, received a call from your SM assuring me to get the best realisation price.

And on 26th March 2016 I was surprised to receive a e-mail at 12.56 from your SM Mr. Narsimhamiurthy with the revised repair estimate amount of Rs.3, 20, 677/-, the cost of the Item No.1 of the Spare Part - Long Block was reduced from Rs.3, 53, 190.55 to Rs.2, 53, 190.55 + VAT @14.5%. Sir, is this is your so called service & the way of billing saying the
vehicle has been ‘attended in accordance with the accepted and established practices and procedures of Volkswagen spare parts’. If it is so, sir, please convince me how the price of the Long Block was reduced to the tune of Rs.1.00Lakh+ within 3days of the 1st Estimate. Is this the marketing strategy to sale your products OR it’s a manipulated tactics to make money without business ethics.

4. On 8th June 2016 I, received a mail from your SM saying to pay Rs. 2, 73, 510/- instead of Rs.3, 26, 165.46 and to take delivery of the Vehicle ( Ref: your Performa Invoice received by me on 19th April, 2016) stating that considering my personal request the management has allowed a special reduction of Rs.52, 655.46. Will you convince me for your negligence of service why I, have to pay a sum ofRs.2, 73, 510/-.

Sir, now it is clear that in the 1st incident after observing, testing and obtaining the reading as per the prescribed Volkswagen parameters / requisites standards & your finding to fix the Engine Oil Leakage Problem was genuine & for the same we made payment as recommended by your SM. But the consequent 2nd incident is totally fabricated & intentionally made to make money either by selling the Spare Parts with service charge OR making the customer to buy a new vehicle. Earlier I, bought the vehicle trusting the International Brand VOLKSWAGEN. And also because of your Commercially & Mechanically skilled service advisors like Mr.Dalveer Singh, Mr. Laxman & Mr. Pramod we recommended Volkswagen to many of my friends & relatives in and around Hospet who bought the vehicle through your sales & service centre.

Finally, because of your in-efficiency service & repair why shall I, the customer have to suffer. And as your SM claiming in his letter received by us every often saying that your vehicle was attended ‘after the observing, testing and obtaining the reading as per the prescribed Volkswagen parameters / requisites standards’. Is this your way of attending ‘the prescribed Volkswagen parameters / requisites standards ’. And for your negligence services why I, the customer has to pay a ground charges of R.500/- P/day. In fact it is you, will have to bear my TAXI bills which I am paying every day since from the day I send the vehicle to your workshop to Fix the Engine Oil Leakage Problem. Also please note that my insurer are not M/s. National Insurance, which you are mentioning in all your estimates sent to me after ‘the observation as per the prescribed Volkswagen standards. ‘

Sir, even to rectify your mechanical in-efficiency the cost of the spares parts were manipulated from time to time. The cost of the long block from Rs.3, 53, 190.55 to Rs.2, 53, 190.55 + VAT @14.5%., and the cost of the entire repair estimated from Rs.4, 35, 177.14 to Rs.3, 20, 677/- and again to Rs.3, 26, 165.46 and finally arriving to Rs.2, 73, 510/-. Is this is, your way as told by your SM ‘ the vehicle has been attended with the accepted and established practices and procedures of Volkswagen Spare Parts.’

Sir, I have learnt in media that under the influence of a CEO, Volkswagen company has supplied several defective vehicles in Indian Market and the company had to recall the same at cost of hundreds of millions of dollars . And several Heads have rolled in your principle company management which were you are well aware. Now here in your company the situation is same. Please take the matter personally and settle the issue and see that my vehicle is delivered at the earliest.

Thanking You,
Regards,

SUBHASH G JAIN, No.8, 29th Ward, 1st Main, Opp.ITO, M J Nagar, Hospet - 583201. My mail ID : [protected]@yahoo.in

I purchased VW POLO TDI Highline from Dehradun Branch on August 2013. I only drove it for approx 1000 km and a strange clicking noise started coming from the back right side of the car. I took the car to the service centre and VW service guys inspected the car for a week and returned the car. The noise was still there but it was very less audible now. After driving the car for a year the noise came back again and it was much audible now. I eventually get used to the noise and continued driving with the noise but now the intensity of the noise is drastically high. I took the car to the service centre on July 2016 and reported the issue. Its been over 5 days now that my car is in service centre and they are still not able to resolve the issue. The service centre guys are saying that its a manufacturing defect now. I don't have any clue what to do now.

Hello,
I have purchased polo car from jabalpur Volkswagen showroom on 01.06.16 and I have exchanged my old santro car with it. We haven't received any papers from the company regarding the exchange of the car santro and company is not providing us even with the details of the person whom they sold it. The transfer of papers is pending since three months. I feel very upset with this king of service. Kindly look into the matter and do the needful.
Santosh Nayak
Jabalpur
[protected]

My car battery was dead all of a sudden. I drove from Belgaum to Hubli on 23rd August 2016 & stopped for enquiring about the address. I could not start the car since I found my battery dead.
The battery had not indicated any signs of becoming weak how could it die all of a sudden.
The car was serviced at your Belgaum centre before a few days
The service centre also did not inform me to change battery.

Frontier Autoworld Pvt.Ltd., Authorised Dealers for Volkswagen, Ph. [protected]. Frontier Autoworld (service),[protected].

•My husband purchased Polo on 24/04/2013 (receipt attached) and gifted it to me. Within three years of purchase of the car, On 10/02/16, my car broke down on the road at 12, 725 kms. and towed away to the workshop. I was told clutch plate has burned down for which I was charged Rs. 21000 (receipt attached).
•Just After one month, On 20/03/16 at 13, 185 kms. again it stopped on the road and was taken to the workshop by crane. Car was dropped back without any explanation as to what was wrong with it (receipt attached).
•Again after one month, on 20/04/16 at 13, 579 kms. it broke down on the road and taken to the workshop by crane. This time I was advised a change of battery and service for which I paid Rs. 13, 142 and the car was delivered back on 24/04/16 (receipt attached). The very next day while driving the car, EPC light came on. I immediately reported (on phone) the matter to my service adviser Ms. Aasha Rani at Frontier Autoworld about it. She told me to continue driving and assured me that nothing is wrong with the vehicle. The EPC light kept coming on and off and I continued driving (photo attached).
•After about 4 months, now again on 28/08/16, at 14980 kms. EPC light has appeared and the car is not accelerating at all.
. Last seven days my car is with the workshop ( pick-up letter attached). Service representative is not able to tell me clearly why this particular problem has appeared. i have been asked to pay again around Rs. 20, 000 for repairs (Copy of Email attached).

•We feel that there is some basic manufacturing defect in the car which the service center is trying to cover up. There is complete lack of transparency from the service center.
. The car is in my Husband's name (Mr. Shashi Bhushan Upadhyay), but I drive this car. I am really harressed by this frequent breaking down of this car on the road. In past six months my work has really suffered due to this car breaking down. My mental peace is completely gone.
. I would like Volkswagen to take this car back and return my money after deducting depreciation.

Vin no-WVWP13607DT069336
Reg no-UP70CJ8485
Date-01/09/2016
Part to be replace-Exhaust Gas Recirculation
On 31/08/2016 when i asked the company during submitting the car that if i get the part replaced in cash then how much time it will take? i was told just 2 days as the part was available in the store. i have with my eyes witnessed the availability of the part. On 02/09/2016 the general manager Mr.Gaurav Abbi told me that it will take 10 days for the part to be ordered.
It is my kind request that proper action should be taken against this as this totally leads to misguiding the customer and due to these types of action the customer can lose its faith on the company.
Thankyou.

My petrol polo 2010 model ( indias first lot) has been fine for the last 5 years . This year the under carriage broke and i got it fixed at the noida service station on 10 th august . Paid 6000 for replacement of the whole part . On 29th august, part of the carriage ( under tray ) was broken yet again . HOw can the same part break within 20 days of a new part being installed ?

I am very upset and the service station says they cannot do anything about it. whats the point of giving the car to a authorised service station and paying so much money, if there is no accountability on the parts .

Dear Sailendra

I have been waiting for a response and I do not see it coming...

Just to let you know, I have a colleague who was keen on a buying a Polo GT and I have shared my experience with him.

His name is Mr. Mark Nicholas and his contact number is [protected] ( incase if you are keen on verifying this)

Regards

ASHOK
SIVASHANKAR
Front Office Manager
THE WESTIN HYDERABAD MINDSPACE
Raheja IT Park, Hitec City, Madhapur, Hyderabad - 500 081, India T 91.40.6767.6700 F 91.40.6767.7676 M 91.[protected] WEBSITE | FACEBOOK | OFFERS | MEETINGS

-----Original Message-----
From: Ashok Sivashankar
Sent: Tuesday, August 16, 2016 1:03 PM
To: 'Sailendra'
Cc: '[protected]@vw-hyderabad.co.in'
Subject: RE: Missing engine cover

Dear All

Any luck with your investigation.

ASHOK
SIVASHANKAR
Front Office Manager
THE WESTIN HYDERABAD MINDSPACE
Raheja IT Park, Hitec City, Madhapur, Hyderabad - 500 081, India T 91.40.6767.6700 F 91.40.6767.7676 M 91.[protected] WEBSITE | FACEBOOK | OFFERS | MEETINGS

-----Original Message-----
From: Ashok Sivashankar
Sent: Tuesday, August 09, 2016 5:46 PM
To: 'Sailendra'
Cc: '[protected]@vw-hyderabad.co.in'
Subject: RE: Missing engine cover

Dear All

AS required, I had send the pics.

Awaiting for a reply from your end.

Be Well
AShok

-----Original Message-----
From: Ashok Sivashankar
Sent: Friday, August 05, 2016 4:57 PM
To: 'Sailendra'
Cc: [protected]@vw-hyderabad.co.in
Subject: RE: Missing engine cover

Dear Prasanna

Please find attached the photograph

Hope this helps

Be Well

ASHOK
SIVASHANKAR
Front Office Manager
THE WESTIN HYDERABAD MINDSPACE
Raheja IT Park, Hitec City, Madhapur, Hyderabad - 500 081, India T 91.40.6767.6700 F 91.40.6767.7676 M 91.[protected] WEBSITE | FACEBOOK | OFFERS | MEETINGS

-----Original Message-----
From: Sailendra [mailto:[protected]@vw-hyderabad.co.in]
Sent: Wednesday, August 03, 2016 5:43 PM
To: Ashok Sivashankar
Cc: [protected]@vw-hyderabad.co.in
Subject: RE: Missing engine cover

Dear Ashok,
Greetings from Volkswagen Hyderabad

This is with reference to your trailing mail, we regret for the inconvenience.

Firstly we would like to inform you that Mr. Shailendra has relieved from duties and we are assuring you that your case will be taken care by me at atmost care.

As per your mail, we understood that your claiming the November month incident, which was very less chances to investigate the case. How ever will try to resolve your issue early.

From your mail we were unable to understand the part which you have mentioned, we are requesting you kindly send us the photo of the Engine compartment.

We are assuring you our best services always

With Regards
Prasanna Ram P
CRM
Volkswagen Hyderabad.
A Division of PPS Motors Pvt Ltd,
NO:7-52/27, Prashanti Hills,
Khajaguda, Hyderabad-500014.
Mobile No : 91 [protected]
http://www.ppsmotors.in

-----Original Message-----
From: Ashok Sivashankar [mailto:Ashok.[protected]@westin.com]
Sent: Wednesday, 08, 2016 5:06 PM
To: Sailendra
Cc: [protected]@vw-hyderabad.co.in
Subject: RE: Missing engine cover

Hello!!!

Any update on this?

-----Original Message-----
From: Ashok Sivashankar
Sent: Thursday, July 28, 2016 2:12 PM
To: 'Sailendra'
Cc: '[protected]@vw-hyderabad.co.in'
Subject: RE: Missing engine cover

Any update on this?

Be Well

ASHOK
SIVASHANKAR
Front Office Manager
THE WESTIN HYDERABAD MINDSPACE
Raheja IT Park, Hitec City, Madhapur, Hyderabad - 500 081, India T
91.40.6767.6700 F 91.40.6767.7676 M 91.[protected] WEBSITE | FACEBOOK |
OFFERS | MEETINGS

-----Original Message-----
From: Ashok Sivashankar
Sent: Tuesday, July 26, 2016 1:31 PM
To: 'Sailendra'
Cc: [protected]@vw-hyderabad.co.in
Subject: RE: Missing engine cover

Dear Sailendra

Waiting for your update on my below email.

Be Well

ASHOK
SIVASHANKAR
Front Office Manager
THE WESTIN HYDERABAD MINDSPACE
Raheja IT Park, Hitec City, Madhapur, Hyderabad - 500 081, India T
91.40.6767.6700 F 91.40.6767.7676 M 91.[protected] WEBSITE | FACEBOOK |
OFFERS | MEETINGS

-----Original Message-----
From: Sailendra [mailto:[protected]@vw-hyderabad.co.in]
Sent: Tuesday, July 19, 2016 10:13 AM
To: Ashok Sivashankar
Cc: [protected]@vw-hyderabad.co.in
Subject: RE: Missing engine cover

Dear Ashok,

Greetings from Volkswagen Hyderabad.

We acknowledge your concern request you to kindly give some time to get the details.

Regards,

Shailendra.K

-----Original Message-----
From: Ashok Sivashankar [mailto:Ashok.[protected]@westin.com]
Sent: Monday, 07, 2016 6:38 PM
To: [protected]@vw-hyderabad.co.in
Cc: [protected]@vw-hyderabad.co.in
Subject: Missing engine cover

Dear Volkswagen Team

I am a proud owner of a Volkswagen Polo bearing the registration number TS07EF8623. I am extremely happy with my car and altogether the experience of dealing with Volkswagen. If it was any other company I wouldn't have bothered to draw your attention to a possible miss that would have happened while my car was serviced last year in November. I have attached the bill for your reference.

I only realized it yesterday that the engine cover for my polo is missing and to be frank I am no expert in this aspect and only noticed when a colleague of mine mentioned about this while I was showing him my car. I know it is ridiculously late in drawing your attention into this but I thought that you should know that someone forgot to put it back during last service.

My intention of writing this email is to draw your kind attention to the to the miss and in case if you happen to keep it aside as you would have found an engine cover extra because it was put back into my car then I would like to have it put back.

Looking forward to hear from you

Be Well

ASHOK
SIVASHANKAR
Front Office Manager
THE WESTIN HYDERABAD MINDSPACE
Raheja IT Park, Hitec City, Madhapur, Hyderabad - 500 081, India
T 91.40.6767.6700 F 91.40.6767.7676 M 91.[protected]
WEBSITE | FACEBOOK | OFFERS | MEETINGS

I am keyur naik professional architect working at navsari gujrat.i am using vw cars since last 8 years .i have purchased vw jetta in july 2016 from navjivan auto square pvt ltd surat.before 10 days back i have an a arccident and my car damage ihave sent to dealer for repairing but dealer said due to unavailabilty of parts the will give me my car back still after 20 days and im suffering a lot inconvience .please do needfu l .dealer is not cooperating .so it is spoiling image of vw please acknoledge recept of mail on my email id [protected]@yahoo.com

Volkswageon finance pvt. Ltd. Vehicle loan no.-[protected] in the name of eminent infradevelopers pvt. Ltd.

Non expected & rude behaviour calls to mrs. Meghna agarwal (Wife of director of co. Mr. Manish agarwal) for demand of loan emi. I. E. Not a right way & call to mr. Manish agarwal also and abused to him & given threatening to kill by your agency representative mr. Vikrant on dated 31.08.2016.

I have given my vento reg no. dl8cy-2407 at body shop at ssi industrial area near jahangir puri metro station delhi-110033 phone nos.[protected] lines[protected] to mr anoop ([protected]) on 27/08/16 via above cited repair order. i received a call yesterday from one mr. govind ([protected]) i. e. 29/8/16 that they are winding their workshop and i need to take my car to other service outlet. sir/mam, at the outset they should not have taken my car. and it they are having any problem at their side they should either deliver it to my doorsteps or send it to other service centre so the necessary repair works can be done. globus honda is having the most notorious reputation & it is also damaging the name of volkswagen. please look in to the matter & do the needful.

I had a big accident with my volkswagen polo car from front side. I was driving on high way from surat to vapi. There was one car exactly going in front of my car and suddenly that car driver applied break and stopped the car as there some destruction infront of him. So i couldn't be able to put break in that short time and i bag on the back of that car. I got a huge impact but i am surprised that air bag of my car not activated with this impact.Fortunately there was no injury to me. But my question is that why air bag not get activated????

I had given my VW vento diesel in the workshop on July 25 2016 for a breakdown issue as all of sudden the car did not start after a jerk
Before towing the car to the workshop i did a scanning and noted down the code which was low pressure on rail
after reaching at the workshop the scanning was done by the service technician (charged Rs.1500)
next day i was told the battery was at fault and may require replacement i refused and stated it was a new battery purchased from the workshop 6 months down the line and it will not go bad in that timespan so i was told that it would require charging i said yes to that (2 days passed)
I get a call from the workshop that all 4 injectors are gone bad i told them if they are bad the car will start and will misfire but no one was interested to troubleshoot the issue after arguing i was told that they will have to code the injectors (coding is only required if the injectors are new in this case it was on the car which was working earlier) 3 days were passed
I was told again that the injectors will have to be replaced and the cost would be Rs.110000 + service tax
When i asked them to show the scanned error code it did not have any issues with injectors or the cylinder I refused to ply with their story and asked them how did they test the injector component they told me that they got a loaner car and they replaced injectors to check (again when this is done it needs to be coded) it does not end here
When asked to make the changes in front of me and start the car they refused saying we cannot do in front of the customer
I took the car out of the workshop without work done since the workshop was cheating
I was charged Rs.6750/- for testing charges which i paid
later i realised they had changed my original injectors from the car and fitted with old non working injectors my markings were not present on the injectors in the car
I am not sure what should be done against misleading the customer & cheating case

Thank you,
Jayraj Chawathe
+91 [protected]

I have received very 3rd class service from globus cars pvt. Ltd. Service center jahangir puri (Now shifting to wazirpur). My credit card shows decline so i asked them to send an assistant with me to pick up the cash from my home along metro fare for that assistant. But no such kind service was provided to me. With very disappointment i have to say that gm of the center also talk like very rude. Was not expecting such behavior from vw. Never buy your car nor let anyone else to buy.

Dear Sir/Madam,
I draft this mail for a request for a duplicate invoice copy of my vw polo, 2011 model 2.1 L petrol trendline car.
I actually require my car to be re registered to kerala from Mumbai. I have taken the NOC from Mumbai and submitted to my rto office. They now ask for the invoice of the car to analyse the then price of the car to prepare the tax amount here. And to my bad luck I have miss placed it.
My request is, can I receive a copy of my invoice or a letter stating the then price of my car.
Please help me.


Regards,

Sony Francis
91 [protected]

Sir,
I'm vinayakumar owning volkswagen polo from 2011. Recently i have done 120000 km service at evm volkswagen service at perumbavoor. After getting my car back i have ran about 150km and the engine warning light was blinking and coli light was steady lighting. I have noticed that the power of car decreased turbo was not working properly. I have contacted to service center and asked me to come with my car next day. They told with out looking to my car that it will b the turbo pipe complaint. The service adv name was mahin p. S.
After 2 days the give my car back and the turbo pipe complaint was there and given a bill of rs 5, 081/-
I have accepted and payed the bill. On the way back home my car shown the same problem i had. I have called showroom and get my car by there driver.
By taking 4 days of there inspection the find the problem was to pressure convector. Changed that and give me a bill date on 19th aug 2016 of rs 5000/-
And extra diesel bill was there for me to pay.
I got curious of the parts changed by the service center. And i have gone to a local workshop and shown the parts. And they told there is no need of changing the turbo pipe.
I have gone with complaint of myself to volkswagen perumbavoor branch.
They told its not there fault. And this item must replaced.
The whole bill and photo of my car service detail is attached.
Kindly give me a reasonable replay. Really i was so embarrassed.
Please initiate a refund for me.

Yours sincerely
Vinayakumar
Mob : +91 [protected]

Regarding volkswagen bought from volkswagen whitefield, bangalore. car bought in dec 2015. the worst service center i've ever come across, they have sold a damaged polo to me (head lights), in spite if telling them during the routine chech up and during the first service, when sent it for service they have given the car back in the same condition. asked them to take it back the guy who takes the car back has met with an accident and spoilt side doors and the front side of the brand new car. four days since the incident and none of them bothered informing me abt the damage, that haven't even bothered picking my calls after sending than a nasty message the so called manager calls me to inform this and says that he can do the tinkering and give ban the car... asking them for a replacement of the damaged parts. we had very high regard for volkswagen, but after this incident, i don't think i have any regard for the so called best car anymore. it is pathetic that a company like volkswagen does not take care of their customers.

The team at vw akira motors approached me for insurance renewal for my car expiring 20 aug 2016, i have asked for zero depreciation + consumables policy for vw vento 2012 model with tata aig, they qouted 23987.00 as the premium, i have issued a cheque dated 18th aug 16 on 10th aug 2016.

After multiple follow-ups with the person issueed the cover note, i came to know from someone from their team that there is a shortfall of some 3000+ rupees as we miscalculated the cost.

Now i am not going to make any payment to the tata aig for my policy renewal and i need the policy to be issued to me as agreed.