Volkswagen India Complaints & Reviews

Frontier Autoworld Pvt.Ltd., Authorised Dealers for Volkswagen, Ph. [protected]. Frontier Autoworld (service),[protected].

•My husband purchased Polo on 24/04/2013 (receipt attached) and gifted it to me. Within three years of purchase of the car, On 10/02/16, my car broke down on the road at 12, 725 kms. and towed away to the workshop. I was told clutch plate has burned down for which I was charged Rs. 21000 (receipt attached).
•Just After one month, On 20/03/16 at 13, 185 kms. again it stopped on the road and was taken to the workshop by crane. Car was dropped back without any explanation as to what was wrong with it (receipt attached).
•Again after one month, on 20/04/16 at 13, 579 kms. it broke down on the road and taken to the workshop by crane. This time I was advised a change of battery and service for which I paid Rs. 13, 142 and the car was delivered back on 24/04/16 (receipt attached). The very next day while driving the car, EPC light came on. I immediately reported (on phone) the matter to my service adviser Ms. Aasha Rani at Frontier Autoworld about it. She told me to continue driving and assured me that nothing is wrong with the vehicle. The EPC light kept coming on and off and I continued driving (photo attached).
•After about 4 months, now again on 28/08/16, at 14980 kms. EPC light has appeared and the car is not accelerating at all.
. Last seven days my car is with the workshop ( pick-up letter attached). Service representative is not able to tell me clearly why this particular problem has appeared. i have been asked to pay again around Rs. 20, 000 for repairs (Copy of Email attached).

•We feel that there is some basic manufacturing defect in the car which the service center is trying to cover up. There is complete lack of transparency from the service center.
. The car is in my Husband's name (Mr. Shashi Bhushan Upadhyay), but I drive this car. I am really harressed by this frequent breaking down of this car on the road. In past six months my work has really suffered due to this car breaking down. My mental peace is completely gone.
. I would like Volkswagen to take this car back and return my money after deducting depreciation.

Vin no-WVWP13607DT069336
Reg no-UP70CJ8485
Date-01/09/2016
Part to be replace-Exhaust Gas Recirculation
On 31/08/2016 when i asked the company during submitting the car that if i get the part replaced in cash then how much time it will take? i was told just 2 days as the part was available in the store. i have with my eyes witnessed the availability of the part. On 02/09/2016 the general manager Mr.Gaurav Abbi told me that it will take 10 days for the part to be ordered.
It is my kind request that proper action should be taken against this as this totally leads to misguiding the customer and due to these types of action the customer can lose its faith on the company.
Thankyou.

My petrol polo 2010 model ( indias first lot) has been fine for the last 5 years . This year the under carriage broke and i got it fixed at the noida service station on 10 th august . Paid 6000 for replacement of the whole part . On 29th august, part of the carriage ( under tray ) was broken yet again . HOw can the same part break within 20 days of a new part being installed ?

I am very upset and the service station says they cannot do anything about it. whats the point of giving the car to a authorised service station and paying so much money, if there is no accountability on the parts .

Dear Sailendra

I have been waiting for a response and I do not see it coming...

Just to let you know, I have a colleague who was keen on a buying a Polo GT and I have shared my experience with him.

His name is Mr. Mark Nicholas and his contact number is [protected] ( incase if you are keen on verifying this)

Regards

ASHOK
SIVASHANKAR
Front Office Manager
THE WESTIN HYDERABAD MINDSPACE
Raheja IT Park, Hitec City, Madhapur, Hyderabad - 500 081, India T 91.40.6767.6700 F 91.40.6767.7676 M 91.[protected] WEBSITE | FACEBOOK | OFFERS | MEETINGS

-----Original Message-----
From: Ashok Sivashankar
Sent: Tuesday, August 16, 2016 1:03 PM
To: 'Sailendra'
Cc: '[protected]@vw-hyderabad.co.in'
Subject: RE: Missing engine cover

Dear All

Any luck with your investigation.

ASHOK
SIVASHANKAR
Front Office Manager
THE WESTIN HYDERABAD MINDSPACE
Raheja IT Park, Hitec City, Madhapur, Hyderabad - 500 081, India T 91.40.6767.6700 F 91.40.6767.7676 M 91.[protected] WEBSITE | FACEBOOK | OFFERS | MEETINGS

-----Original Message-----
From: Ashok Sivashankar
Sent: Tuesday, August 09, 2016 5:46 PM
To: 'Sailendra'
Cc: '[protected]@vw-hyderabad.co.in'
Subject: RE: Missing engine cover

Dear All

AS required, I had send the pics.

Awaiting for a reply from your end.

Be Well
AShok

-----Original Message-----
From: Ashok Sivashankar
Sent: Friday, August 05, 2016 4:57 PM
To: 'Sailendra'
Cc: [protected]@vw-hyderabad.co.in
Subject: RE: Missing engine cover

Dear Prasanna

Please find attached the photograph

Hope this helps

Be Well

ASHOK
SIVASHANKAR
Front Office Manager
THE WESTIN HYDERABAD MINDSPACE
Raheja IT Park, Hitec City, Madhapur, Hyderabad - 500 081, India T 91.40.6767.6700 F 91.40.6767.7676 M 91.[protected] WEBSITE | FACEBOOK | OFFERS | MEETINGS

-----Original Message-----
From: Sailendra [mailto:[protected]@vw-hyderabad.co.in]
Sent: Wednesday, August 03, 2016 5:43 PM
To: Ashok Sivashankar
Cc: [protected]@vw-hyderabad.co.in
Subject: RE: Missing engine cover

Dear Ashok,
Greetings from Volkswagen Hyderabad

This is with reference to your trailing mail, we regret for the inconvenience.

Firstly we would like to inform you that Mr. Shailendra has relieved from duties and we are assuring you that your case will be taken care by me at atmost care.

As per your mail, we understood that your claiming the November month incident, which was very less chances to investigate the case. How ever will try to resolve your issue early.

From your mail we were unable to understand the part which you have mentioned, we are requesting you kindly send us the photo of the Engine compartment.

We are assuring you our best services always

With Regards
Prasanna Ram P
CRM
Volkswagen Hyderabad.
A Division of PPS Motors Pvt Ltd,
NO:7-52/27, Prashanti Hills,
Khajaguda, Hyderabad-500014.
Mobile No : 91 [protected]
http://www.ppsmotors.in

-----Original Message-----
From: Ashok Sivashankar [mailto:Ashok.[protected]@westin.com]
Sent: Wednesday, 08, 2016 5:06 PM
To: Sailendra
Cc: [protected]@vw-hyderabad.co.in
Subject: RE: Missing engine cover

Hello!!!

Any update on this?

-----Original Message-----
From: Ashok Sivashankar
Sent: Thursday, July 28, 2016 2:12 PM
To: 'Sailendra'
Cc: '[protected]@vw-hyderabad.co.in'
Subject: RE: Missing engine cover

Any update on this?

Be Well

ASHOK
SIVASHANKAR
Front Office Manager
THE WESTIN HYDERABAD MINDSPACE
Raheja IT Park, Hitec City, Madhapur, Hyderabad - 500 081, India T
91.40.6767.6700 F 91.40.6767.7676 M 91.[protected] WEBSITE | FACEBOOK |
OFFERS | MEETINGS

-----Original Message-----
From: Ashok Sivashankar
Sent: Tuesday, July 26, 2016 1:31 PM
To: 'Sailendra'
Cc: [protected]@vw-hyderabad.co.in
Subject: RE: Missing engine cover

Dear Sailendra

Waiting for your update on my below email.

Be Well

ASHOK
SIVASHANKAR
Front Office Manager
THE WESTIN HYDERABAD MINDSPACE
Raheja IT Park, Hitec City, Madhapur, Hyderabad - 500 081, India T
91.40.6767.6700 F 91.40.6767.7676 M 91.[protected] WEBSITE | FACEBOOK |
OFFERS | MEETINGS

-----Original Message-----
From: Sailendra [mailto:[protected]@vw-hyderabad.co.in]
Sent: Tuesday, July 19, 2016 10:13 AM
To: Ashok Sivashankar
Cc: [protected]@vw-hyderabad.co.in
Subject: RE: Missing engine cover

Dear Ashok,

Greetings from Volkswagen Hyderabad.

We acknowledge your concern request you to kindly give some time to get the details.

Regards,

Shailendra.K

-----Original Message-----
From: Ashok Sivashankar [mailto:Ashok.[protected]@westin.com]
Sent: Monday, 07, 2016 6:38 PM
To: [protected]@vw-hyderabad.co.in
Cc: [protected]@vw-hyderabad.co.in
Subject: Missing engine cover

Dear Volkswagen Team

I am a proud owner of a Volkswagen Polo bearing the registration number TS07EF8623. I am extremely happy with my car and altogether the experience of dealing with Volkswagen. If it was any other company I wouldn't have bothered to draw your attention to a possible miss that would have happened while my car was serviced last year in November. I have attached the bill for your reference.

I only realized it yesterday that the engine cover for my polo is missing and to be frank I am no expert in this aspect and only noticed when a colleague of mine mentioned about this while I was showing him my car. I know it is ridiculously late in drawing your attention into this but I thought that you should know that someone forgot to put it back during last service.

My intention of writing this email is to draw your kind attention to the to the miss and in case if you happen to keep it aside as you would have found an engine cover extra because it was put back into my car then I would like to have it put back.

Looking forward to hear from you

Be Well

ASHOK
SIVASHANKAR
Front Office Manager
THE WESTIN HYDERABAD MINDSPACE
Raheja IT Park, Hitec City, Madhapur, Hyderabad - 500 081, India
T 91.40.6767.6700 F 91.40.6767.7676 M 91.[protected]
WEBSITE | FACEBOOK | OFFERS | MEETINGS

I am keyur naik professional architect working at navsari gujrat.i am using vw cars since last 8 years .i have purchased vw jetta in july 2016 from navjivan auto square pvt ltd surat.before 10 days back i have an a arccident and my car damage ihave sent to dealer for repairing but dealer said due to unavailabilty of parts the will give me my car back still after 20 days and im suffering a lot inconvience .please do needfu l .dealer is not cooperating .so it is spoiling image of vw please acknoledge recept of mail on my email id [protected]@yahoo.com

Volkswageon finance pvt. Ltd. Vehicle loan no.-[protected] in the name of eminent infradevelopers pvt. Ltd.

Non expected & rude behaviour calls to mrs. Meghna agarwal (Wife of director of co. Mr. Manish agarwal) for demand of loan emi. I. E. Not a right way & call to mr. Manish agarwal also and abused to him & given threatening to kill by your agency representative mr. Vikrant on dated 31.08.2016.

I have given my vento reg no. dl8cy-2407 at body shop at ssi industrial area near jahangir puri metro station delhi-110033 phone nos.[protected] lines[protected] to mr anoop ([protected]) on 27/08/16 via above cited repair order. i received a call yesterday from one mr. govind ([protected]) i. e. 29/8/16 that they are winding their workshop and i need to take my car to other service outlet. sir/mam, at the outset they should not have taken my car. and it they are having any problem at their side they should either deliver it to my doorsteps or send it to other service centre so the necessary repair works can be done. globus honda is having the most notorious reputation & it is also damaging the name of volkswagen. please look in to the matter & do the needful.

I had a big accident with my volkswagen polo car from front side. I was driving on high way from surat to vapi. There was one car exactly going in front of my car and suddenly that car driver applied break and stopped the car as there some destruction infront of him. So i couldn't be able to put break in that short time and i bag on the back of that car. I got a huge impact but i am surprised that air bag of my car not activated with this impact.Fortunately there was no injury to me. But my question is that why air bag not get activated????

I had given my VW vento diesel in the workshop on July 25 2016 for a breakdown issue as all of sudden the car did not start after a jerk
Before towing the car to the workshop i did a scanning and noted down the code which was low pressure on rail
after reaching at the workshop the scanning was done by the service technician (charged Rs.1500)
next day i was told the battery was at fault and may require replacement i refused and stated it was a new battery purchased from the workshop 6 months down the line and it will not go bad in that timespan so i was told that it would require charging i said yes to that (2 days passed)
I get a call from the workshop that all 4 injectors are gone bad i told them if they are bad the car will start and will misfire but no one was interested to troubleshoot the issue after arguing i was told that they will have to code the injectors (coding is only required if the injectors are new in this case it was on the car which was working earlier) 3 days were passed
I was told again that the injectors will have to be replaced and the cost would be Rs.110000 + service tax
When i asked them to show the scanned error code it did not have any issues with injectors or the cylinder I refused to ply with their story and asked them how did they test the injector component they told me that they got a loaner car and they replaced injectors to check (again when this is done it needs to be coded) it does not end here
When asked to make the changes in front of me and start the car they refused saying we cannot do in front of the customer
I took the car out of the workshop without work done since the workshop was cheating
I was charged Rs.6750/- for testing charges which i paid
later i realised they had changed my original injectors from the car and fitted with old non working injectors my markings were not present on the injectors in the car
I am not sure what should be done against misleading the customer & cheating case

Thank you,
Jayraj Chawathe
+91 [protected]

I have received very 3rd class service from globus cars pvt. Ltd. Service center jahangir puri (Now shifting to wazirpur). My credit card shows decline so i asked them to send an assistant with me to pick up the cash from my home along metro fare for that assistant. But no such kind service was provided to me. With very disappointment i have to say that gm of the center also talk like very rude. Was not expecting such behavior from vw. Never buy your car nor let anyone else to buy.

Dear Sir/Madam,
I draft this mail for a request for a duplicate invoice copy of my vw polo, 2011 model 2.1 L petrol trendline car.
I actually require my car to be re registered to kerala from Mumbai. I have taken the NOC from Mumbai and submitted to my rto office. They now ask for the invoice of the car to analyse the then price of the car to prepare the tax amount here. And to my bad luck I have miss placed it.
My request is, can I receive a copy of my invoice or a letter stating the then price of my car.
Please help me.


Regards,

Sony Francis
91 [protected]

Sir,
I'm vinayakumar owning volkswagen polo from 2011. Recently i have done 120000 km service at evm volkswagen service at perumbavoor. After getting my car back i have ran about 150km and the engine warning light was blinking and coli light was steady lighting. I have noticed that the power of car decreased turbo was not working properly. I have contacted to service center and asked me to come with my car next day. They told with out looking to my car that it will b the turbo pipe complaint. The service adv name was mahin p. S.
After 2 days the give my car back and the turbo pipe complaint was there and given a bill of rs 5, 081/-
I have accepted and payed the bill. On the way back home my car shown the same problem i had. I have called showroom and get my car by there driver.
By taking 4 days of there inspection the find the problem was to pressure convector. Changed that and give me a bill date on 19th aug 2016 of rs 5000/-
And extra diesel bill was there for me to pay.
I got curious of the parts changed by the service center. And i have gone to a local workshop and shown the parts. And they told there is no need of changing the turbo pipe.
I have gone with complaint of myself to volkswagen perumbavoor branch.
They told its not there fault. And this item must replaced.
The whole bill and photo of my car service detail is attached.
Kindly give me a reasonable replay. Really i was so embarrassed.
Please initiate a refund for me.

Yours sincerely
Vinayakumar
Mob : +91 [protected]

Regarding volkswagen bought from volkswagen whitefield, bangalore. car bought in dec 2015. the worst service center i've ever come across, they have sold a damaged polo to me (head lights), in spite if telling them during the routine chech up and during the first service, when sent it for service they have given the car back in the same condition. asked them to take it back the guy who takes the car back has met with an accident and spoilt side doors and the front side of the brand new car. four days since the incident and none of them bothered informing me abt the damage, that haven't even bothered picking my calls after sending than a nasty message the so called manager calls me to inform this and says that he can do the tinkering and give ban the car... asking them for a replacement of the damaged parts. we had very high regard for volkswagen, but after this incident, i don't think i have any regard for the so called best car anymore. it is pathetic that a company like volkswagen does not take care of their customers.

The team at vw akira motors approached me for insurance renewal for my car expiring 20 aug 2016, i have asked for zero depreciation + consumables policy for vw vento 2012 model with tata aig, they qouted 23987.00 as the premium, i have issued a cheque dated 18th aug 16 on 10th aug 2016.

After multiple follow-ups with the person issueed the cover note, i came to know from someone from their team that there is a shortfall of some 3000+ rupees as we miscalculated the cost.

Now i am not going to make any payment to the tata aig for my policy renewal and i need the policy to be issued to me as agreed.

I puchased the above said car from evm pathanamthitta on 18 aug 2016. I drive only 100 km. But unfortunately the car has a big complint fron engine and esp and abs.
They are came to my house on 22 aug 2016 time is 1.00pm. But this car is still in pathanamthitta shop. They did not give substitute car for my use and they did not fix that problem.
Thane complaint is running time a bad kirrrrrrr kirrrrrr sound from engine. And abs esp signal light blinking on the right speedomeeter screen.
I am very dissatisfied. My old car was innova i sold that car and bought volks wagen car. I never recommand this car to anybody.
Because their service is very bad. I am very dissappointed. I am waiting one day after that i will go to court against volkswagen.

Greetings!

Subject: incapability to repair my car number hr 24s 8775 (Volkswagen polo) by your authorized seller & service centre sujeet motors at sirsa, haryana (125055), 10th august'2016.

Dear sir /madam,

I am writing this mail with hope to get some solution for my case, and request your valuable time to go through the long mail.
On 10th august, 2016 i had given my car (Volks wagen – polo gt) to – sujeet motors, dabwali road, sirsa, haryana for problem with ignition, as the car did not start.
It’s been 7 days and i have not received a proper response as to what the problem is, even after my repeated calls. It was only yesterday that i received a call saying that there is some wiring problem in the car and that the service center (Sujeet motors) is not being able to detect it so we will have to send the car to your another service center in hissar, haryana which is 100 kms away.
I have purchased the car from sujeet motors, sirsa dealership almost 4 years back and the dealership also has a service outlet. It is their duty to fix the car, under any circumstances if they are incapable to identify the problem, they can call the service manager from hissar or anywhere or make arrangements to send the car to hissar dealership. It is just not accepted to keep the car in your service outlet for almost a week and then inform the customer to make further arrangements on their own, as an authorized service center (Dealership) is not able to handle the problem even when the customer has purchased the car from your own dealership. The service center is even refusing to share the job card that they have opened for the last 8 days, seems they are clueless of the problem or do not have qualified staff to handle such repairs.
I am amongst one of your very few loyal customers in india who own 3 volkswagen cars (Jetta - hr 24 s 0538, vento – hr 24 r 3695 and the above mentioned polo – hr 24 s 8775) from your worldwide renowned brand. It was only last year in december 2015 that i had given my jetta car in your gurgaon authorized service centre (Frontier autoworld) for some accidental repairs. I am attaching a copy of all the communication done with your gurgaon dealer regarding the same for your kind reference.
It was nightmare experience dealing with them. We received the car in march 2016, that is more 3 months after giving the car in your gurgaon dealership even though when their promised date and time for delivery was 20th january 2016. And it doesn’t end here. We paid a huge amount of money for the repairs and it’s been only 5 months since the repairs and car is still giving everyday problems. We have approached the dealership a number of times but always came back a bitter experience.
All this has left us to believe that we made a bad choice in trusting the brand and made such expensive repeated purchases, it has also taught us that the quality of goods/ parts fitted in your car is extremely sub-standard and can last only a few thousand kms and not fit for indian roads, even after driving with utmost care. Not to forget that this is one such problem and these issues will keep cropping up in future too because of aforementioned reasons.
After going through this mail, i am sure you will believe that we are in absolute despair, and request you to kindly look into the matter on urgent basis
Hoping for a quick and affirmative response, i remain.
Best regards,

Sachin garg
Head – marketing, events & pr

Fashion tv (India & saarc)
Saket, new delhi
www.fashiontvindia.in
+[protected] / +91 [protected]

Tothe volkswagen indiasiri have purchased vento highline diesel tdi in 22 may 2015 from ur vadodara showroom nr chhani. On next day the steering started vibrating i took it showroom on the next day they immediately make some repairs but the problem remained as it is i took it to the showroom many times and asked them that the problem if not solve then please replace my car. Then however the problem was solved to some extent. After about two months one tyre got bursed and was replaced with the interference of the insurance company. Again after about 45 days another tyre was bursed and they refused to replace and i had purchased from the market. Then again the brake become faulty and could not stoped immediately i again approach the showroom but they refuse to do needful saying that it is not covered by the warranty though by that time i used the car harldly for six months. And now the battery problem has come up i approach them but they refuse to do anything saying that warranty period is lapsed by two monhs. Now this proves that the car was faulty from the very beginning. I therefore request you to solve the problems forever to avoid any legal action. Thanks ghanshyam chhatlani401 akruti residency15/a vrindavan park soc., nr shukla nagar char rastasama roadvadodaram[protected]

After 5th service of my vento i had a problem with gear box. After taking reverse the gear rod locked. I called for roadside assistance and they asked to pay 5000rs through online. I paid but immediately i requested them to cancel the service. Even i didn't used the roadside assistance service they are not reimbursing 5000rs amount. Please help me in this regard.

I purchased vento and give exchange my car to vadodara showroom. After 6 month they not realese my exchange bonus and not give me proof of changing owner. I visited many times to showroom but manager not give any response. No any time call or never follow my complain.

My details is
Vijaybhai jadhav
Vento highline 1.5 tdi
Gj06jq1841
Mo - [protected]
Email - [protected]@gmail.com

Showroom details :-
Automark motors pvt. Ltd.
Chhani vadodara, gujarat.

I had done phone inquiry for Volkswagen car at Ahmedabad 20 days ago AT Automark Motors Pvt. Ltd.
Plot No. 206, Near Sola Flyover, Next to Gujarat High Court, S.G. Highway,
Ahmedabad – 382481
Phone: 079 – 66120000
Mobile: [protected].
Everyday they use to call for their car . I have already purchase a car from Maruti . Inspite of knowing that, same person is calling from[protected] volkswagen to purchase their car and why you have purchase other car, how much money given, please take our test drive, provide you address. This is affecting my daily work, now they have started different approach, and everyday different person is calling from call center for enjoyment.
I had a talk with so called highest authority of Volkswagen unit Nisarg patel and he assured me that now onward call will not come.
Still i am getting calls from[protected] Volkswagen for harassment on my mobile [protected].
I request that please stop this unnecessary phone calls on my mobile.