Volkswagen India Complaints & Reviews

Attn: Volkswagen Customer Support Team / Services Management Team

I am Mr Krishnamoorthy owner of Volkswagen Polo (Regn No. TN76 AB2486 and Model Diesel Highline 1.5 TDI) purchased at M/s Susee Automotive Private Limited, Tirunelveli, Tamil Nadu on 26 August 2014.

I would like to highlight my current issue in relation to your post purchase services.

Emergency Services – Accident

I met with an accident on 17 January 2016 around 6:30 to 7pm near Senguruchi toll plaza, Ulundurpet, Villupuram District. Reason for accident was due to harsh driving by driver on Innova car. Total 4 cars got affected and report has been made at local Police Station.

List of damages to the car are as follows:

● Rear portion full damage

● Front bumper damage

● Bonnet – dent

● LH H/L assembly

Knowing the extent of damages happened; I decided to send the car for service at M/s Susee Automotive Private Limited, Tirunelveli. Car handed over to M/s Susee Automotive Private Limited, Tirunelveli on 18 January 2016, 3pm. Receive Service Order No. SO142116 and noted ODO - 10825 kms. The date committed for service completion was 15 February 2016.

Until 1 March 2016, the repair work was on hold due to the scarcity of spare materials at your service centre, which was very surprising to me. Only after regular follow-ups via phone and personal visit, service centre managed to procure spare materials for repairs. Repair works initiated from early March, but still way back to complete the entire repair works.

On 7 March 2016, Services Advisor confirmed that repair and replacement works completed and made trial drives prior to delivery confirmation. Based on the information received, following are the results of trial drives:

● 1st trial drive - noticed air noise from front right side door, took back for checking

● 2nd trial drive (same day) for 1km - car speed suddenly dropped and engine went to Off condition

To my surprise, on 8 March, I was informed by Service Advisor that Turbo Impeller got damaged / broken (this shouldn’t have happened as the car is still under warranty period, ODO 10, 000kms+ and just 1 year+ from purchase). I am clueless / disappointed that this issue has been raised as a result of service request given to repair accident damages.

I was informed by Service Advisor that they have escalated this issue with Volkswagen Customer Support Team. Service Advisor requested me not to contact Customer Support Team via telephone or email to avoid negative impression on M/s Susee Automative Pvt Ltd. Based on his request; I have not made any contact with Customer Support Team.

On 12 March, I visited the service centre and the rectification / repair work was pending and Asst. Manager said its under warranty process and they have not received any response from Volkswagen Customer Support Team yet on this issue. I notice the blame / passing game from M/s Susee Automative Pvt Ltd to Volkswagen Customer Support Team.

On other hand, total services team including Services Head and Technical Experts from M/s Susee Automative Pvt Ltd, Tirunelveli, has no idea on the reason for Turbo Impeller damage or real problem or issue. There are no actions / proper initiative to find out the reason – instead claiming that Volkswagen Customer Support Team is delaying in response.

As of 15 March, the response is same that Volkswagen Customer Support Team has not responded yet. Arguments went to a level where Services Manager harshly replied that they have nothing to respond and Volkswagen Customer Support Team to respond. I am disappointed with the way of approach / response / treating customer by your authorised dealers / service agents.

Hence, I am now forced to contact Volkswagen Customer Support Team directly to know few things from your end;

● Car given for service / repair of accident damages on 18 January

● How the Turbo Impeller got broken during repair / service – FYI, after accident I drove nearly 500km to reach service centre

● Still in the service centre - none of your experts could identify the source of problem

● Are your authorised dealers / service agents are well equipped or knowledgeable about your product?

● Lack of commitments on the delivery – a German Car company service team is taking 60 days to delivery to the customer

● Lack of customer relation or proper response

Prior to purchase, I have read blogs and also received feedback from others that there are issues on service by Volkswagen post purchase. During purchase, I thought it would have been better now, but the way I have been treated by the dealers / service agents at the moment made me to realise the core problem.

As of now, my experience is really horrible and cannot be worded more than that. However, I am still expecting a good response / firm commitment on delivery of my car from Volkswagen Customer Support Team.

Note: Online Complaint registered on 16 March 2016 and the complaint number is CCR43184.

Regards,
Krishnamoorthy K
[protected]

Dear sirs,
I submit that my vehicle vento 1.6cr(Mt) highline - diesel colour - white bearing reg.No:tn 69 aj 4447 has been left for service complaint on no pickup on 17.02.2016.To your dealer susee automotive pvt.Ltd.Maharaja nagar, tirunelveli. I am not properly answered/ responded while making enquiry about delivery i am simply told that they will be waiting for spares. I am expecting proper and earlier reply. I have been suffering a lot with out my vehicle.Let me know the exact reason for delay
Thanking you,
Yours faithfully
P.Viswanathan (18.03.2016)
[protected]@gmail.com

I have booked a vento 2016 at nagpur on 27th February by giving a cheque.
It was promised to be delivered in 10 days. Now its 18 days over and they are not responding.
I am planing to book a complaint.

I Amit Malhotra had booked Volkswagen Polo comfort line diesel from Rs 10000/-in Volkswagen dehradun, due to some personal reasons I cancelled the booking and dealer deducted my Rs 3000/- without any reason.
I need to get my full amount back orelse I will file a case in consumer court against the dealership and Volkswagen India.

I had taken Volkswagen Jetta AT on April 2015 in the name of priyadarshini from TVS Chennai showroom.still now I don't get extended warranty certificate and floor mats, mudflops as per sales person committed.we r having very good thinking with volkswagen and this type of issue will be spoiled it.we have 5 Volkswagen cars in our family and hereafter we never purchased vehicle from volkswagen. I hope VW will shortout this issue as soon as possible

Thanks

I'm customer of your co. Which service cost is very high.in comparison of other companies, your service maintenance cost is very expensive. Last time I had used Honda civic even it's service maintenance cost is Rs. Approx. 6000/- but I have drived your car kms. 10081 and all the parts have changed. Your customer are not satisfied.

I had given my polo for 3rd/45km regular service to world class automobile service centre on 3rd March 2016, next day after the service I found that the air flow is not there at all from the center two holes (only coming from outside vents) earlier it was working fine, on 10 March I made more than 10 calls to the service advisor as well as to the service head but they didn't picked the call!!! Surprisingly I got a call for giving points, how can I give any points to such a nice service I got... Is there anyone who care

I had given my VW Vento for my regular 3rd service, 3yrs/45k in VW Kun motors Alandur, Chennai. The vehicle had no issues/concerns before the service. After the service is over all sorts of issues cropped up,

1)Brake automatically getting applied while driving
2)ABS indicator glowing
3)Odometer not functioning properly
4)Gear shift indicator not working properly
5)Automatic door locking after the ignition of vehicle. Normally the doors get locked after the vehicle reaches 20 Km/hr.

My vehicle is in service center for almost 2 weeks now, after being given for a normal service. Now I am worried that if any original parts are replaced in the authorized service center.

Am not satisfied about our company service, I hav same alignment problem.
They not identified exact complaint wat I hav said.
Am really unsatisfied regarding our services .
Please help us.

I had purchased a car Vento Regd No WB26T2197in the month of Dec'2015. The Wind Screen Glass of the Car developed a hair line crack, which as per my observation was due to the immense heat as the car was parked outside in open. I have reported the matter to the local authorized workshop located at 43, East Topsia Rd, Kolkata -700105, Ph No[protected], and send my car for free replacement of wind shield glass vide my mail dated 23 Nov'15 addressed to [protected]@vw-oslexclusive.co.in

The Local advisor of the above workshop had not agreed my observation and contested that the Crack was developed due to some external agency. I am contesting their observation as there is no mark of any external agency on the wind screen glass. The local workshop will not agree for free replacement of wind shield glass.As the crack has developed in less then one year, I therefore would like to take the matter to the highest authority for the Technical review for the hair line crack and for free replacement if it is found after investigation that the crack is due to the Manufacturing defect.

Sir my service advisor orderd my car front lower grill and left side fog lamp grill before one month around how much should i wait for it this type of service if you give how should we trust to buy a car from u next time i have already two cars of volkswagen. cars are good but main thing is to provide a good service to costumers . I request you to plz send my orderd parts for your company value . I request you.


Thanking you

Shiva trivedi
[protected]
Indore (m.p) india

Dear sir I am live in jammu city and I am purchased one new car in every year I have 11 vehicles 7 drivers and many more luxury in my life this is my story ..we come on my point how can u people decided to issue your authorised dealer ...
After this point if you don't have passions please don't read or sorry to say this because I am very badly upset I have purchased polo car before some years car no jk02ax 9237 and I am only service and repaired my car from your jammu authorised dealer but every time these people no spares no electreacian no denter and very smart foool staff in front desk I suffering from first. Day I am repaired my car last time and received back after. 30 days spare not availablewhat a fuuuuuu of this service but I can't mail u last time ...this time j can service my vehicle again mechanics not available suffer for 3 days after repair and pay rs 8600 vehicle a/c not working head lights off only some times working and lots more problem ...please give me a permission in written I want to burn my car in front if your jammu authorised dealer showroom and invite all electronic media print media so people know that volks wagon polo and brother its my promise I am not claim any insurance claim ..i[censored] peoe have small shame in your soul please check my car record what these people play dirty game ...my name manav pratap [protected]

Hi myself Arun brought polo on 31st dec 2015 from elite motors bangalore,
The vehicle was delivered with some fake Registration number and later compny ppl confessed the vehicle delivered was not been registered itself.
its already 2months till now vehicle is nt registered and elite motors ppl are not responding properly.

its a criminal issue that the vehicle is delivered without regitration

kindly help me out with this regards

vehicle model polo
chassis number MEXK15606GT044174
engine number CJL111111
Seller name - elite motors bangalore
buyer details - Arun M
contact number [protected]
mail id : [protected]@gmail.com

Hello,
Date: 4th March 2016
Repair Order no: SO154425
Invoice No: SIP154135
VIN: WVWL14608FT042478
Complaint against: Volkswagen Nagpur, Sadiq Motors, Pvt. Ltd., Hingna, Nagpur.

I did service at Volkswagen Nagpur showroom and they delivered the car to my office. I started the car and car stopped after running less than one kilometer. The car was completely empty with no fuel inside. This is ridiculous. They returned the car with no fuel at all. The car stopped in middle of road. I had to face lot of problems due to this. Car was completely air dried. They should have returned the car with some fuel or atleast informed that there is no fuel

I think VK already has done enough by having some software installed to show decreased pollutants to spoil their image so this was not required.

Email Id: [protected]@gmail.com

This is to bring your attention towards the way you handle customers. I met with an accident on ashram chowk and the nearest service centre is Mohan Cooperative. I visited there with my damaged car. But I am totally dissatisfied with the services and way they handle the customer. No one is ready to listen properly and no one helped me at that time.

I finally have to toe my car to Jahangirpuri service centre.In that case as well I had asked for the help in toeing my car but they had denied that too.

Hello!
Recently there were 2 wires (3-4 inches long) of Injector got repaired of my Polo car no DL3C BW 0456 at Automark Motor Pvt Ltd, A39 Mohan Co-op Estate, Main Mathura Road, New Delhi-110044. It was really tough for me to pay an amount of 3200/ for this small wire repair. I felt they have charged unnecessarily this amount. And even if this is their/ VW rate then i doubt that you will last long in India.

Secondly the quality of repairing was poor standard like you get it done outside from any of the motor mechanic. The only reason why we go to VW is that we have to delete the errors from the engine through softwares.

Thirdly it took 4 days to repair, because certain parts were not available.

How much you charge if some body come and take the car by driving (not by tow) for repair or service? Earlier there was no charge whenever i sent my car for service.

I just want to say that you look into the matter and refund me the amount what has been overcharged and also re repair it according to VW standard.

Hope to hear from you

Firoz Haider - [protected]
POLO - DL3C BW 0456

PICS ATTACHED OF WIRING BEFOR AND AFTER AS WELL AS BILL

Team Volkswagen,
It was my dream to buy a Volkswagen car, with god’s grace I bought it on 23/04/2015. Everything was going well till 20th of this month. On 20th I was traveling to Velankanni Church( Tamilnadu ) from Kottayam (kerala) with my family. 21st morning around 1:30am there was a sound coming from my engine side. Then I contacted the roadside assistance number they guided me to local dealer in Trichy (Susee Automotive Pvt Ltd.)
I spoke the Service manager of Susee, he promised me that he will sort the issue and give the car on 22nd evening. On relying the manager we took taxi and went to Velankanni Church and evening we came to the dealer they said they couldn’t find the issue with the car. Manager asked one more day to find the issue. So with family I stayed in Trichy for 3 days. In meantime I raised complaint in customer care they couldn’t help me in that, I requested them for higher officials email or phone number. They told don’t have permission to give that.
I am loosing my patience because company like Volkswagen team couldn’t find a simple sound coming from a car within 3 days of span . That means your service team is not well trained and equipped .So how will I give my car to unprofessional service team. I gave my hard earned money to buy this car, the dealer treating us like slums. Now I understood it was bad decision to purchase this car. So tomorrow onwards I am going to start a campaign to educate people not to trust this brand.
Thanks And Regards
Tharesh Mathew
Mob: +[protected]
Vehicle registration Number KL 05 AL 4312
VIN: W V W M 14607F T 059020

Sir I bought my polo hl tdi last year in February and ive been experiencing some defects which I wasn't expecting from a maker like vw .
Defects . Execive execive cabin noise
My seat adjustment lever came off
My glove box is that much loose that it feel like a drum concert going on in cabin. Meter vibrates a lot from last six months i keep my steering on top condition so it can support the meter and it stop vibrating which I don't want.
And the worst is last night my left window one touch button stops working and on the top of that now i am not able to open one of my door from inside lever got free.. If I were aware that vw offer this level of quality I would have gone for maruti or hyundai.
My email id
[protected]@gmail.com
Car reg no DL3C BW 3550
Ph.no +91 [protected]

Hi,
When I bought my car polo at that time I thought I bought the best car performance wise and services also would not be the issue in future. I'm happy with the performance part but I'm really disappointed with the services.
I met with an accident at Lucknow and send my car to the service centre at Lucknow and when I got my car back that was like my original polo. There were diffrance in Color ( paint)
I would request Volkswagen take action to these service centre otherwise people will leave faith in Volkswagen.
Thanks & Regards
Avdhesh Yadav

On 27th Nov 2015 i gave my polo car for regular service at Abra Motors PVT Ltd, Ambattur, chennai and there was no problem reported when i sent it to workshop. It was raining heavily for next one week and i am not sure where they kept my car, a week after HARI (service person ) called me and said i have to pay Rs 59098 to fix my car. I paid the amount quoted and in return i found scratch marks all over my car.i thought problem was completely resolved. Next day i started getting the loud noise from my engine. When i enquire about this they are asking me to pay for it to fix it. I am very upset and totally disappointed with the service offered. I want my car to be fixed at free of cost.