| Address: Kanchipuram, Tamil Nadu |
| Website: Consumer Complaints |
I bought Vento in Jun 2014, on Jan 14 2016, my car got hit on the bottom on a kutcha hump created on the road, I was driving to a project site in Sirueri, Chennai. I just drove hardly a minute, and the security near the gate alerted that oil is leaking. I parked the car, switched off and got down immediately.. Oil was continuously leaking. I immediately called up road assistance lodged a complaint that oil is leaking and the vehicle has to be towed. In fact I did tell the lady on call that I am scared that oil is leaking continuously will there be any problem. She said nothing to worry it will get drained. I gave a complaint about 10 in the morning. The tow vehicle came to pick up my vehicle only in the evening at about 5.30 pm.
I bought the vehicle from Abro motors dealer and the workshop is in Ambattur. The tow vehicle said that there is a work shop in Alandur which is closer and road assistance has asked to drop the vehicle in that workshop. Since it was alright late in the evening also since festival time, I said alright thinking that all are Volkswagen authorized dealers.
The next working day, since no one called me, I again called road assistance and took the number of the service person, where my vehicle was towed. He is Jaishankar of Kun Service centre.
Abro motors had sold the car to me with 3 years insurance scheme. They tied up with Bajaj Alliance. First year, it was elite policy wherein I paid additional. The second year I took Bumper to Bumper scheme and insurance premium is Rs.21000/-.
Hence I called up Bajaj Alliance and registered my claim. I called back the service center person and given the claim no. OC[protected]. He said since flood vehicles are there he will take at least two weeks as the ratio of repair is 3:1.
Intermediately, I was following up with him on the status. He said the oil sump is damaged, the surveyor has given the approval to ahead with the work and he has ordered for the spare parts. On Jan 27th he told me that by end of next week he will surely deliver the car. On February 1st, again I called up to know the status. He said that he has put the car on the ramp and started the work he will deliver in 3-4 days. On February 3rd evening, I again called him to check the status of the work in progress. He returned my call at about 7.30 pm informing that that the car engine is ceased.
The surveyor has seen and the next day, he will confirm on the claim. It came as a rude shock that for such a small incident how could a car engine get ceased, when after I stopped the car and oil was still leaking for an hour.
On 4th January Kun service person and Bajaj surveyor informs that my claim is rejected because I have driven the vehicle on a dried tank. I will have to pay Rs. 4 lakhs for engine replacement.
This is absolutely false observation and cheating me because I parked the vehicle and oil was leaking continuously for more than an hour. There are so many people to give witness that my car was stopped immediately. There is absolute no chance of engine seizure. I checked with many car expertise, all of them ascertain the fact that there is no possibility of engine seizure, if oil has been still leaking after the car has been stopped. My car is just one year old and single handedly driven by me. I have approached Kun service and Abro motors, none of them seem to genuinely helping to sort the issue.
They are harassing an innocent customer like me for no fault of mine, charging a big value . Please note I have gone with Volkswagen only for its brand value. I chose Volkswagen announced insurance scheme, I went with Volkswagen Finance for the car loan. I used Volkswagen road assistance. I went to Volkswagen service center. All of them recommended by Volkswagen.
Please note my balance EMI is itself about 5 lacs. They are casually telling that I have to pay 4 lakhs for engine replacement. The amount of mental torture, I am going through only I know. I am totally disappointed with such a pathetic customer service from the brand such as you. How fraudulently they are throwing a bombshell on customer’s head. The kun service person shows me a small u plate hardly 2 inch and says that there is scratch, so engine has seized. How could this happen. They are fooling me and taking me for a ride. I believed Volkswagen for its brand value. I request your intervention to bring justice to my claim.
Jayashree
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Volkswagen Customer Care
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