Volkswagen India Complaints & Reviews

I had given my volkswagen vento mh 43 al 4753 for service at vw navi mumbai. Autobhan automotive pvt. Ltd.Nerul. On 18 dec 2015. The running of the vehicle was 50496. Invoice number in14016040. Invoice date 19 dec 2015. Service advisor sandesh chandra. After few months, i realized that the vehicle was doing a lot of noise. I checked the engine oil level it was low. Took the vehicle to a local mechanic, he told that the oil has become thick and dark. It has to be replaced. I took the vehicle on the same day to the service station 19.April 2016. Vehicle running was 54000. This is after 4 months one day the vehicle ran for 3500 km. Met the same service advisor, " he told me top up the engine oil because the vehicle consumes 1 l engine oil for every 2000 km".Invoice no in14019153. Invoice date 19 apr 2016. I want some action to be taken against these people so that such thing don't happen. Because there is no point in sending the vehicle to vw service station.

As above I had purchased Volkswagen vento car. My new car throwing carbon and carbon monoxide from my silencer which is defects in my car. I am called your executive many times from 8th April to 21 April regarding this problem but I didn't get any positive response. I can't believe like you company behaved lightly and didn't solved my problem. So take return your defective car and solve my problem within 7 days. And no any fare decision taking by you than I will take legal action against it.

Dear sir/madam

This is continuation to the customer complaint i raised on april 22nd through your portal (Id 1271191), for first year service of my vw polo car.

Sundaram motors, sent a csr ms priya to meet me on april 26th.

She apologised for the less than satisfactory experience that i had with them. She asked me to explain to her what the exact issues were, i shared my grievances at length – even though – all of this was mentioned in the complaint email. I said i would appreciate a replacement for the floor mat which was missing, when they returned my car post-service. She said she would need to check with her manager, if this is possible & would revert to me in a day’s time.

Next, she gave me a form on which i was asked to sign – she said it’s just a form that confirms that she met with me. Upon reading it, i saw that it’s a “customer satisfaction form” – which had statements as the below in it –

1. I am completely satisfied with the way the service was done

2. I have received replacement to any lost parts etc.

I said i cannot sign the same, since i want a replacement for the floor mat.
I received a call yesterday, april 28th, from her – she said the driver who returned the car says that the floor mat was there when he handed it back.

Which means that i as the customer is lying or fabricating the whole incident.

I also told her that there was no copy of job card that was given to us, to which she replied that its company policy that the same is not shared with the customer upon the car being returned.

When i insisted that the least sundaram can do is give the replacement – she said she would require the approval of three managers to get one !! When asked why? She replied – since there is no stock.

I had received an email from customer care at sundaram motors asking me to contact mr m. Srinivasan, after sales manager, in case i have any concerns in the future. I tried reaching him twice yesterday on the cell phone number given. No one answered, & neither did i get a call back from ms priya on this matter!

Hence, i regret to say, that my first year service experience with vw at sundaram motors has been a terrible one!!

My suggestion to vw would be, to take the time to call up your customers who have been getting their cars serviced with sundaram – you would be in for a surprise as to how many vw customers are unhappy with the way sundram motors has been carrying out after sales service.
Conducting surprise visits is the only way, if a happy customer is what vw wants!


The whole approach, sundaram has taken in handling my grievance as a vw customer, shows utter lack of accountability !!

Volkswagen used a substandard battery in my car.

My car is covered under a 2 year warranty and it has been one and half years since the time of purchase.

One fine day my car did not start, out of nowhere it just did not start. I jumpstarted the car and took it to the service center in Nashik. They kept the car for eight days and later declared the battery dead.

I though the car was covered in the two year warranty but they informed me that the battery is covered for one year only. I demanded a written letter but was refused.

I want to complain about the substandard product and also refund for the battery.

My vehicle registration no. Is kl07bx7482.
I bought the vehicle from evm volkswagen ernnakulam.
I took 3 years service contract at rs.23000/- in good faith about the saving as suggested by the evm team.
I was not provided the offerred services.
My written complaint is pending un answered for the last 7 days.
I bought the vehicle trusting the german brand.
But those who are managing are tarnishing the goodwill by cheating the customer.
I am now made to hate the volkswagen brand by your team.
If you let this to continue you will be facing tough times ahead.
Thought of sharing my concern to someone who cares for their business and hence this communication.

It is with deep regret i am writing to you with regard to my “ first year “ fully paid completed service for my vw polo car.

I had contacted sundaram motors, they had taken the car & returned the car within a day’s time. But since i was travelling due to work commitments, i did not personally take delivery of the car, it was my husband who did. The car was returned on april 7th, 2016.

The reason, i am...

A Battery was changed in my car model vento bearing registration no MP 04CH5901
After repeated request the guarantee Cardace of the Battery was not given saying that the Card will come from Company headquarters within 15 days. Today morning my car stopped in the middle of the of road while my mother and senior citizen was in the Car she suffers from hypertension for the next 15 minutes she went thru a harrowing time ..
When we sent the car to the Showroom the Service Manager after checking said that we cannot do anything as the Battery make is 2014, shocked with this answer when I said that we have a bill from your Showroom stating that the Battery was indeed purchased on 17 Mar 2016 they started checking their records and accepted that they have changed the said Battery but refused to change the same ..
I am a loyal Wox wagon customer absolutely in airtel state of shock
Kindly help

Kolkata Service centre is the worst ..only money making rougues. charged 18k for the work and didnt do anything- just washed the car. ABS sign is still on, tail light still not working, oil not changed, nothing was done .. please close this service centre. the service manager said he will give a free service - and has stopped taking calls after that ! his name is AMITABH NANDI - my car number is wb06g 4201 -POLO.. Please do something

My car polo highline tdi i purchased this on 21 feb 2012 and i am regreting that i purchased this car as after 3 months from purchase i have visited 200 times in service centres and the days its kept in service centre is around 400 as all the parts have been changed including full ( engine, gearbox all parts, clutch set 2 times, timing belt & bearing, stering column 2 times, ac compressor 2 times, injectors 2
times, battery, turbo, clutch master cylender, additional waterpump, stering rack 2 times, gear shifter mechanism, suspension parts 3 times, disk brake 2 times only thing left is its computer and still my car is in service centre the parts to be change is 3rd time cltuch set and flywheel soo and i didnt get any replacemnt car to drive soo i am harrased and have file case in consumer court and will defame this volkswagon group everywhere this car has ruined my life from last 4 years . vw is not for india they should after all this harrasment i am going make vw down everywhere

My vehicle was serviced on 12/04/2016 for 30000km and got delivered on the same day, there was front brake pad worn symbol i complained regarding the problem and battery was also they told it was good, but even after the service the symbol was frequently burning my vehicle is under warranty and often it shows inspection now and on 17/04/2016 my vehicle couldn't start there was battery problem also the problem was not addressed properly by ramani volkswagen coimbatore i request

I have a 2013 Volkswagen Touareg and I had given my car for a standard service to the dealer in Kolkata, OSL Exclusive. When i gave my car I had also complained about the seat memory function not working on the drivers side. On receiving my car back, the technicians had damaged the interior panels, including tearing the leather, scratching the plastic and breaking the trim panels. All of these have been done at the dealership service center. Please find the images attached below. The dealer refuses to accept these and have said that these were already there from before. They are refusing to fix these by replacing the panels.

One month ago we repalced our car sensors but they were not working properly and from that vary day we are asking them to replace it and provide the new sensors but no one is listening and they always make a new execuse. We have to visit there centre again and again and had done numerous calls but till now no one at service centre listen us and they have are bluntly saying to file the complaint. So what a service and hospitality??.our car back sensors are not working and we had paid full amount and see what we get ? We are waiting for your response

I am from bhutan. I had booked a polo gt with "essenn automotive pvt. Ltd" siliguri, west bengal. I made an advance payment of rs. 100, 000/- on the 6th of jan 2016. The dealer gave me 30 days delivery time and later changed it to 45 days. Today, 12th april ( after more than 90 days), when i called them, they are asking me to take my money back because they are not able to supply my car. If that be the case, why did they not say that in the beginning, i could have opted for another car. I sold my old car keeping their delivery date in mind. I've been posting my complaints on vw facebook page and have even written to the company in germany, all in vain. I regret having so much faith in this company. Please help.
Ugyen tenzin.
Bhutan

The above vehicle was taken delivery from pps motors, sec bad on 31st march 2015. Now i am going to have 15000 km service from pps motors, suchitra, jeedimetla, sec bad on 11th april. The sounds from doors, dash board, loose hand brake button, pick up of vehicle when slow down in top gear, mud flaps getting loosened often. Please take sufficient care to satisfy that new vehicle was delivered. This is the sixth new vehicle i owned, but this is 1st dissatisfaction.

C ranganayakamma. [protected]/[protected].

Dear sir,
I have purchased polo 1.2 in feb..
i wanted carbon steel colour, the colour was available
in showroom that time even also dealer registered vehicles in red colour
& then told now regstration has been done we cant change now...so please give me colour change till date i did not get regstration no.

I am always facing issue while servicing my car or repairing, gandhidham auto mark dealer is charging so higher every time

This time, I have kept my car on 26th Feb and they got resolution on 7th April, while there was not any major issues. They are charging 10000+ labor against part of 24000.

I have already mark many emails but not getting any responses.

Requesting you help for my issue

Dear team,


I am highly disappointed by choosing volkswagen service centre for servicing my car, i feel it's common practice your employees follow which is disgracing your customers, i was happy owning volkswagen highland car in diesel version but now i feel so disappointed to own one, i would rather choose to sell it and try other brands which are efficient and capable of providing services to their customers. I definitely will be sharing this incident on all my social media pages as well.

I gave my vehicle for regular service with some complaints on thursday to mr. Rajesh :- [protected] who i was told is the advisor for my vehicle.

I gave my vehicle at 11.30am in volkswagen whitefield showroom bangalore and i was waiting for a response from your team, evening when i called up rajesh he very proudly in just one sentence said " your vehicle is not checked" that's it.

Your vehicle is not checked what was he trying to say i was stunned by his statement and it felt no further need of any discussions with him,

Friday being a holiday i did not call but again on saturday when i called rajesh, his no is not reachable from morning, so i called service station and i got a revert he is on leave and no one has assisted my vehicle, and she will arrange a call back.

I mean is this the way volkswagen handle their customers, if yes then it's shameful and disappointing, and even after 2 hours i have called her still there is no response from your end.

How do i commute without my vehicle, i am sure that's not even your concern, this seems to be a common practice at your end, i can only arrive to this conclusion, , ,

If one irresponsible employee is on leave then it does not mean my car should be left unattended, if he is on leave for a week then for a week no one will see to my vehicle???? Is that what volkswagen brand is all about ...

Sad i would say,

It's saturday today and sunday you will be closed anyways and again on monday if you guys have time you will in hurry see my vehicle and then again on monday evening report will be generated for service and on tuesday you might start working on my vehicle and then on wednesday i might get my vehicle, ,

For a regular service you guys will take 6 days, , , on earth its unbelievable and unacceptable, , who's going to pay for the expense for my commute for these days, , ,

I am totally disappointed by this and your representative rajesh, whose irresponsibility will cause me so much trouble in days to come and i am sure even my car concerns which i shared will not be dealt properly as you guys are overloaded with work.

I am sharing this so you can take proper actions and improve on your service if you wish to, , , i will definitely be sharing this all through my circle and social media so many other customers can take decisions to go with proper brands after reading what i had to go through, , ,
Buying is just not the deal but the real deal is to get service after buying.

Your disappointed customer

Nikhil.

Sir,

I have purchased the Polo 1.6L bearing MH46 P 8311 from the Volkswagen Showroom at Nerul, Navi Mumbai in june, 2012. WIthin 2 months, A/C in the car was not cooling down. Since then we have taken the car two times to VW authorised workshop with the AC cooling was the major complaint. Every time, workshop technicians used to do some temporary fixing which used to be working for few months then again it is the same. Everytime the workshop had taken note of the problem in their record and used to give some or the other excuses and replacement of parts to give a temporary solutions. Even though we bought the new car, i always felt as if i am driving old car as the car never used to get cool on running.

Last week, again the Volkswagen workshop called for AC survey and picked our car on 4th April 2016. since then we are given with various versions of response from the workshop regarding the problem. First they said it is cooling coil which is not working, then they said some expandable valve etc etc.

In total, i am really dejected with performance and service of the car. I am literally harassed and cheated by Volkswagen of selling a defective car. on top of that the workshop started demanding replacement and repair charges which is totally unfair as the issue was inherent with the car from the day we bought.

We therefore would like to lodge our grievance for sufferings we have gone through in the last 4 years and hope we get the justice for our sufferings and make VW liable for the selling defective car and compensate us properly

Thanks and REgards
Ms Shradha Gupta
[protected]

Dear sir / madam

Required your intervene in the above subject matter.

Vehicle details
Chassis no: wvwa13602dt037498
Regn no: dl12cg1191
Reg date: 11/03/2014

Case history

I had purchase this vehicle on march 2014, as per rsa with vw it will
Be for two years that means it wil be valid till 11/03/2016.
But on 27/02/2015 my vehicle got breakdown & i have called to rsa as
Per thier records the service was over in 2015.
The information received from rsa is that the rsa facility got started
On 30/05/2013. As per telecon the infomration i got that my rsa
Service was over in 2015. How??

I have asked the following question with the dealer but they are not responding

Please clarify me the following points

1# how is that possible that, when i bought this vehicle in
11/03/2014 than rsa facility got started in 30/05/2013??
2# i had paid to avail rsa service facility in march '2014 than how
The rsa facility got started in 2013 without payment??
3# in 2013 who has started the rsa facility service from you the
Document & evidences required along with payment receipt copy of the
Person who has paid the amount in 2013 to avail the service
4# required documents & invoice that which person has availed the rsa
Facility in 2013 from you

Kindly confirm the following details along with the documented evidences.

Regards

Gulshan
Gulshan.[protected]@gmail.com
0-[protected]

Complaint registered with ccr no44066. After that
No response from dealer & neglecting the facts. Not providing me the documentary evidences that how rsa facility has been started 1 year prior.

Rsa - axa is saying that we had go ask the dealership, again also given the written confirmation on the subject. But till date no action has been taken by them.

Pl. See the attach image of axa for confirmation.


Note
Rsa has been activated one year prior than purchase that means they had given me 2nd hand vehicle not new one.

Dear Volkswagen Team,
I'm Dr.S.R.Chakravarthy, Orthopaedic surgeon and a proud owner of VW Vento ...pretty pleased with the performance of my car till now..on Jan 5, 2016-i gave my Vento for regular yearly servicing, even though it didn't troubled me.
After nearly 15 days of post servicing(nearly 400 kms of running), my vento suddenly deteriorated its running with due indicators on the monitor...vehicle is running as if its hand break is on..because of my busy schedule and by virtue of owning another car_i didn't turn up the show room which is 50kms away.
0n March 31, 2016 i handed over my Vento at modi autocorp pvt.ltd, Visakhapatnam again and immensely disappointed to learn from them that my vehicle's INJECTOR has gone and it need to be replaced to restore its normal running...one interesting thing they let me know is its extended warranty ends up before 2 days of my reporting in the show room.
My vento is of 2012 model and its speedometer shows only 26000kms down the lane of 4 yrs..i use my car with best of my concern with dignity..
i request Team VW..to look into this matter and consider the extended warranty for replacement of One INJECTOR as the servicing people failed to identify the problem as well as maintenance of injectors when the car handed over for servicing.
pls dont let me come to a decision and spread that VOLKSWAGEN cars will fail with regular intervals irrespective of its maintenance and running...expecting your quick response and favourable action.
my vehicle no. AP 10 BA 1333
Chassis no. WVWB12602CT035103
ATTACHMENTS; 1) EXTENDED WARRANTY CERTIFICATE.
2)recent servicing details on 5 jan 2016
3) till now yearly servicings