Volkswagen India Complaints & Reviews

We are getting regular serviceing done to our car from your volkswagen service center.in spite of maintaining the car as per company regulations we are finding the engine stopping in the middle of the road several times.this is a very serious situation and danger to the people travelling with the car.we got our car serviced and problems cleared by volkswagen guntur service center only to find that the car still has the same problem as it was earlier. please do the needfull at the earliest.

I had purchased new vento petrol automatic car on 25/4/2016 & drived just 127 km, now A/c of the same is not working. I approached to showroom, they replaced the part of other car & told me that new component is ordered and as soon as it will arrive they will replace with the old part. They told me that it was manufacturing defect so they have to the part, now my problem is how it is except able in new car, I would like to see the matter seriously by manangement & expect to solve it as soon as possible

Dear sir
This is to inform you that my vento car 2010 model diesel highline at goa wokshop since 18th may due to faulty clutch assembly it's earlier replaced in the month of march 21 now till today the car with wokshop i am very sorry for this not deliver my car as per commitment from technical team i request you to please look into this matter immediately

Regards
Sunil jantli
Car no. Ga 03 h 9279

Own a volkswagen vento highline tdi, bought on July 2012
From past few weeks my car started loosing its pick-up while driving, i took my car to the authorized workshop and got it checked.
At the workshop after checking my car, i was told that the turbo charger (Glow) sensor is faulty and it needs to be replaced, the cost of replacement is approximately 120k to 141k inr.
I inquired why the sensor got damaged, the concerned people were unable to answer.
I find this fishy, please help me...

We were proud to be VW customer - this statement is true for only before sales & 2 months after sales.

Really very careless service providing after sales. We were now the past customers which are facing lot of problems after the first servicing regarding vehicle.

Please find the incidents details regarding the vehicle:
Resi No : MH10CA2799
VIN No : MEXF15601FT108265
Delivery Date : 27th Aug 2015

1. First Servicing Date : 6th Apr 2016, KM : 12879 = After this no problem
2. After 17928 KM – Vehicle no stable @80 to 110KM/hr = Again on dated 4th May 2016 – checked with Unique Automobiles Kolhapur = They done revised wheel balancing & alignment.
3. Received vehicle @ 5th May 2016 with assurance of the fault & general check-up.
4. After just 210 KM passed – Vehicle flash high Temp alaram & coolant was no more in vehicle. Vehicle given to BU bhandari @ 9:30PM on 6th may 2016 with KM -18138.
5. Vehicle checked & received on dated 11th May 2016 with KM -18163 without giving satisfactory problem resolution but assured that all work done with gurranty.
6. After the same dated 24th 2016 – KM- 19160 – Again vehicle showed engine check with some wire alaram. Again vehicle given to Unique Automobiles Satara.
If you check the history from customer point of view – really suffered through very pathetic situation which suffered on ROAD where I cancelled the main appointments.
I personally not satisfied the service which you are providing where vehicle was not completed one year.
Its really not good sign to live VW family for lifelong.
Can you improve your services & communication between customers.
Many complaints are given during survey call but till no action or improvements shown.

Really the promise, trust given at time of purchase was not given to customer as per commitment.

Dear sir, I had purchased a Volkswagen Vento from Volkswagen Hissar on 18h Sep 2014 through Canteen Stores Department Hissar. Since I am settled at Jabalpur on retirement from Army the Car was driven to Jabalpur and since then it has been under regular maintenance of your local dealer VW Jabalpur Frontier Cars India Pvt Ltd Bhedaghat Road Bypass Crossing Jabalpur. Due to unfair wear of Inner Edge of tyres Premature failure had resulted and Two new tyres was provided by Local Apolo Office . My car as on date has done 31000 KM but the under carriage was not taken care by your local workshop both the front tyres again had similar tears on the inner side and have again been replaced . The tyres replaced earlier have been fitted at rear wheels. You can review from the history of my car that it has been taken for Servicing and also regular checks before and after long journey, Since the wheel alignment machine ofVW garage is not working.I undertook the wheel alignment and wheel balancing in local workshop who advised me that the fault is with the Arms of my car which can only be attended by VW Dealer, I had again taken the car to VW Dealer on 12 and 16 May but the service engineers do not understand the problem, hence this complaint to you.Now my car has two new front tyres and two old tyres fitted at rear wheels I have been unnecessarily made to spend on tyre replacements

Date : 18/05/2016
To whom ever it may concern

Respected sir/madam,

I j. Rajashekar reddy had bought a vento tdi high line from
Your volkswagen hubli dealership on the name of my mother jayanthi
Devi on january 4th 2016. At the time of delivery they had told that
The vehicle is in good conditition and had taken my signature on the
Required documents. On feb we came to know that the colour of the rare
And the front portion on the left side of the car is not matching and
We had informed to the showroom people regarding this. They had not
Take a any action regarding this for which we had registered a
Complaint on march 31st (Complaint no.Ccr44747). After four days from
The date of registering the complaint the vw hubli people called me
And asked me to bring the vehicle to the showroom so that they will
Repaint the vehicle. We had refused to take the repainting as we had
Bought a new car not a used car and i asked the people of vw hubli to
Replace my car with a new one as they had given me a repainted car
Mentioning it as a new car. I had waited to receive the response from
Vw hubli but they failed to communicate with me. Again i had a
Registered a complaint on april 17th (Complaint no.Ccr43870) and even
For this complaint i had not got any response from the dealership and
I had called back to vw customer care and the customer care executive
Had taken a conference call with mr. Suhan gowda the sales head of vw
Hubli. Mr. Suhan gowda asked us to come to the showroom so that they
Will rectify the issue. We had been to the showroom on[protected] and
Mr. Suhan gowda had examined the vehicle and told us they had painted
The vehicle and he had thrown three papers on our face and asked us to
Getout of the showroom and he had used unprofessional words telling
That he will come to my place and will look after me as he had got
Crime background friends from hospet. So we are going on legal things
On vw hubli (Ist party) and vw india (2nd party) hence we request you
To provide us a postal address of vw india to forward the legal
Notice.
Thanking you,

Your's faithfully


(J. Rajashekar reddy)

Dear sir,

From purchasing to till date, our experience with volkswagen is worst.
Bought polo petrol from vw ahmedabad, automark motors pvt ltd, s. G. Highway. We were given quotation with reverse parking sensors, and at time of delivery of car, they refused saying, its not possible. We have written proof. Our friend bought same model from another showroom (Das auto, ahmedabad), with a gape of a week, and got reverse parking sensors in it.

Then, for 1st 6monthly check up, their response was poor. There is no inter department coordination. Service centre - automark motors pvt ltd, ujala circle, sarkhej, ahmedabad.

Again this time i kept my car under insurance coverage for windscreen replacement! And very poor response, n poor coordination. Worst service ever. We deal with service head mr chirag, job card coordinator mr mayur, and engineer? Mr devendra. No coordination between these guys.

Other companies provides much much better service at door step.

We regret our relationship with volkswagen.

I own a volkswagen vento highline tdi, bought on sep 2012.
From past few weeks my car started loosing its pick-up while driving, i took my car to the authorized workshop and got it checked.
At the workshop after checking my car, i was told that the exhaust gas recirculation (Egr) sensor is faulty and it needs to be replaced, the cost of replacement is approximately 50k to 60k inr.
I inquired why the sensor got damaged, the concerned people were unable to answer.
I find this fishy, please help me.

Hi team,
I m driving Volkswagen polo from last 4.5 year and now I have a very worst experience of my car Volkswagen polo during last week.No is HR51AP3344.. I m very shameful to say that i have serviced my vehicle at 80, 000 kms. it means next due date of my service is 95000 or 1 year. but before my due date, my vehicles engine oil was literally at zero level.. i was driving with my family at manalli ...in the meanwhile my driver faced some challenges while driving...den he saw that engine oil was at zero level...and the kilometres that covers from last service was 13000. and volkswagen gives proper assurance of 15000 kms or 1 year. I was shocked to see it . I seriously had a worst experience with the service part that is done last time... now i seriously dont have trust with volkswagen. i was planning to buy another diesel variant of polo. but now i have changed my plan.

I had given my volkswagen vento mh 43 al 4753 for service at vw navi mumbai. Autobhan automotive pvt. Ltd.Nerul. On 18 dec 2015. The running of the vehicle was 50496. Invoice number in14016040. Invoice date 19 dec 2015. Service advisor sandesh chandra. After few months, i realized that the vehicle was doing a lot of noise. I checked the engine oil level it was low. Took the vehicle to a local mechanic, he told that the oil has become thick and dark. It has to be replaced. I took the vehicle on the same day to the service station 19.April 2016. Vehicle running was 54000. This is after 4 months one day the vehicle ran for 3500 km. Met the same service advisor, " he told me top up the engine oil because the vehicle consumes 1 l engine oil for every 2000 km".Invoice no in14019153. Invoice date 19 apr 2016. I want some action to be taken against these people so that such thing don't happen. Because there is no point in sending the vehicle to vw service station.

As above I had purchased Volkswagen vento car. My new car throwing carbon and carbon monoxide from my silencer which is defects in my car. I am called your executive many times from 8th April to 21 April regarding this problem but I didn't get any positive response. I can't believe like you company behaved lightly and didn't solved my problem. So take return your defective car and solve my problem within 7 days. And no any fare decision taking by you than I will take legal action against it.

Dear sir/madam

This is continuation to the customer complaint i raised on april 22nd through your portal (Id 1271191), for first year service of my vw polo car.

Sundaram motors, sent a csr ms priya to meet me on april 26th.

She apologised for the less than satisfactory experience that i had with them. She asked me to explain to her what the exact issues were, i shared my grievances at length – even though – all of this was mentioned in the complaint email. I said i would appreciate a replacement for the floor mat which was missing, when they returned my car post-service. She said she would need to check with her manager, if this is possible & would revert to me in a day’s time.

Next, she gave me a form on which i was asked to sign – she said it’s just a form that confirms that she met with me. Upon reading it, i saw that it’s a “customer satisfaction form” – which had statements as the below in it –

1. I am completely satisfied with the way the service was done

2. I have received replacement to any lost parts etc.

I said i cannot sign the same, since i want a replacement for the floor mat.
I received a call yesterday, april 28th, from her – she said the driver who returned the car says that the floor mat was there when he handed it back.

Which means that i as the customer is lying or fabricating the whole incident.

I also told her that there was no copy of job card that was given to us, to which she replied that its company policy that the same is not shared with the customer upon the car being returned.

When i insisted that the least sundaram can do is give the replacement – she said she would require the approval of three managers to get one !! When asked why? She replied – since there is no stock.

I had received an email from customer care at sundaram motors asking me to contact mr m. Srinivasan, after sales manager, in case i have any concerns in the future. I tried reaching him twice yesterday on the cell phone number given. No one answered, & neither did i get a call back from ms priya on this matter!

Hence, i regret to say, that my first year service experience with vw at sundaram motors has been a terrible one!!

My suggestion to vw would be, to take the time to call up your customers who have been getting their cars serviced with sundaram – you would be in for a surprise as to how many vw customers are unhappy with the way sundram motors has been carrying out after sales service.
Conducting surprise visits is the only way, if a happy customer is what vw wants!


The whole approach, sundaram has taken in handling my grievance as a vw customer, shows utter lack of accountability !!

Volkswagen used a substandard battery in my car.

My car is covered under a 2 year warranty and it has been one and half years since the time of purchase.

One fine day my car did not start, out of nowhere it just did not start. I jumpstarted the car and took it to the service center in Nashik. They kept the car for eight days and later declared the battery dead.

I though the car was covered in the two year warranty but they informed me that the battery is covered for one year only. I demanded a written letter but was refused.

I want to complain about the substandard product and also refund for the battery.

My vehicle registration no. Is kl07bx7482.
I bought the vehicle from evm volkswagen ernnakulam.
I took 3 years service contract at rs.23000/- in good faith about the saving as suggested by the evm team.
I was not provided the offerred services.
My written complaint is pending un answered for the last 7 days.
I bought the vehicle trusting the german brand.
But those who are managing are tarnishing the goodwill by cheating the customer.
I am now made to hate the volkswagen brand by your team.
If you let this to continue you will be facing tough times ahead.
Thought of sharing my concern to someone who cares for their business and hence this communication.

It is with deep regret i am writing to you with regard to my “ first year “ fully paid completed service for my vw polo car.

I had contacted sundaram motors, they had taken the car & returned the car within a day’s time. But since i was travelling due to work commitments, i did not personally take delivery of the car, it was my husband who did. The car was returned on april 7th, 2016.

The reason, i am writing this complaint now is because i just got back into town yesterday. Upon inspection of the car, i found that one piece of the door mat for the back seat is missing. The windows & windshield of the car, has marks of dirt & cloth all over it, which makes it hard during night driving. Inside the car, there was excess wax/polish that was used which was not i am guessing given enough time to dry ! Also there is tiny pieces of thread from a cloth all over the dashboard & music system !!! The funny thing is before taking the car, sundaram motors told me that the company 3m is the one who does the washing/cleaning. Hence the exhorbitant charges of rs 4, 134 for car cleaning !!!

I was told that i would get a call within a week of return of my car for feedback. I got a call from sundaram motors on april 20th, asking for feedback, when i said i do not speak tamil, the lady at the other end said okay – she promptly disconnected the call on my face !!!

What is amusing is that i have received an sms from sundaram motors asking me if i would like to buy extended warranty for my polo as they have a special price offer now ! But i am yet to receive a call for feedback on the servicing they had done !

I have a few questions for you –

Why is it that i did not receive a call back for feedback ? Is it mandatory that, being a non-tamilian, i should know local language only then i can give feedback ?

If the very first full paid service for my car has been done in such a shoddy manner, what should i expect from vw in the years to come ? Or is it that you sell customers a class product & then post-sales service is the customer’s headache ????

Since my husband does not know anything about cars, he just “trusted” sundaram motors at their word – made the full payment upon receiving the car ! So is vw trying to tell me that going forward i should see that only i or someone who is familiar with cars – should be receiving the car from the service centre – or else i would face this fate !

I have been owning & driving cars since the last 15 years. This is my very first vw car, it is only on the high recommendation of a friend & family member that i decided to buy a vw. Prior to this i have owned a hyundai & a ford car !! I did not face any issues with either of the car manufacturers on any aspect.

Should i conclude that buying a vw was a costly mistake that i wasted lakhs of rupees of my hard earned money for such pathetic post sales service ?

A Battery was changed in my car model vento bearing registration no MP 04CH5901
After repeated request the guarantee Cardace of the Battery was not given saying that the Card will come from Company headquarters within 15 days. Today morning my car stopped in the middle of the of road while my mother and senior citizen was in the Car she suffers from hypertension for the next 15 minutes she went thru a harrowing time ..
When we sent the car to the Showroom the Service Manager after checking said that we cannot do anything as the Battery make is 2014, shocked with this answer when I said that we have a bill from your Showroom stating that the Battery was indeed purchased on 17 Mar 2016 they started checking their records and accepted that they have changed the said Battery but refused to change the same ..
I am a loyal Wox wagon customer absolutely in airtel state of shock
Kindly help

Kolkata Service centre is the worst ..only money making rougues. charged 18k for the work and didnt do anything- just washed the car. ABS sign is still on, tail light still not working, oil not changed, nothing was done .. please close this service centre. the service manager said he will give a free service - and has stopped taking calls after that ! his name is AMITABH NANDI - my car number is wb06g 4201 -POLO.. Please do something

My car polo highline tdi i purchased this on 21 feb 2012 and i am regreting that i purchased this car as after 3 months from purchase i have visited 200 times in service centres and the days its kept in service centre is around 400 as all the parts have been changed including full ( engine, gearbox all parts, clutch set 2 times, timing belt & bearing, stering column 2 times, ac compressor 2 times, injectors 2
times, battery, turbo, clutch master cylender, additional waterpump, stering rack 2 times, gear shifter mechanism, suspension parts 3 times, disk brake 2 times only thing left is its computer and still my car is in service centre the parts to be change is 3rd time cltuch set and flywheel soo and i didnt get any replacemnt car to drive soo i am harrased and have file case in consumer court and will defame this volkswagon group everywhere this car has ruined my life from last 4 years . vw is not for india they should after all this harrasment i am going make vw down everywhere

My vehicle was serviced on 12/04/2016 for 30000km and got delivered on the same day, there was front brake pad worn symbol i complained regarding the problem and battery was also they told it was good, but even after the service the symbol was frequently burning my vehicle is under warranty and often it shows inspection now and on 17/04/2016 my vehicle couldn't start there was battery problem also the problem was not addressed properly by ramani volkswagen coimbatore i request