Volkswagen India Complaints & Reviews

To all India Service Head (Volkswagen India) 4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai - 400099 As per my telephonic Conversation with Aarti Agarwal, Rishikesh and Krishna Kumar (so called floor manager) I had asked for the service head but I guess the company does not afford one. In continuation to my complaint No. CAL33773 Dt. 20/08/2013, CCR8243 Dt. 31/07/2014, CCR24149 Dt.31/07/2015 and CCR29463 dt. 01/08/2015. The issue that has arisen is after the replacement of the air bag unit after continuous emails and Telephonic conversation Mr Krishna Kumar was of the opinion that he had done me a favor by replacing the defective parts of the defective vehicle that was delivered to me. If the company is so prompt and up to the mark then how come each time I had to write long e-mails to get the work done from hopeless and useless service center. During the telephonic talk with floor manager he was asking the list of the Defective parts that were replaced by the company, instead of he telling me the parts replaced, he was asking me the list (what type of service managers and service centers has vw India employed and allotted is a big question). Thank you from the bottom of my heart for replacing all the defective and damaged parts that were installed in my vehicle so easily without any word from the neither service center nor VW India. Each time I wrote to the customer service department I did not receive any communication from VW India only email reply was that your query will be handled by VW Nashik as per German Standards. Also everytime the problems that were brought to notice were genuine problems and not self-created ones (some were serious ones as well) the company did not at any single instance say that there is problem in the vehicle and admit that the vehicle is defective. We are very frustrated with the problems we are facing with the vehicle, each time any work is carried out at the service centre some another problem arises in a few days (I think the service center people are tampering and playing with the parts and components of the vehicle), last time the rear side airbags were tampered( I had written about it to you) now this time after keeping my vehicle at the service centre for 3 days they have damaged the steering control unit. The service centre people don’t care what the customer faces they just want money. The problem that has arisen now after the airbag unit that was replaced last month that means that this problem was not faced by me earlier, I am not able to understand that how come after replacing the airbag unit the steering control is damaged and needs replacement until and unless there is fault at the time of installation of the airbag unit.( But there could be a high probability that the original part in my vehicle must have been replaced and installed in another vehicle as the Shreekripa Automobiles have a long history of changing and replacing parts of one vehicle to another), This one is not a guess earlier before replacing the so called air bag unit the showroom had installed the airbag unit from the demo vehicle and twice the service head Mr. Toshniwal had lied to me saying that it was a new unit, the same had been confirmed by Mr. Shah the director at the showroom. The steering control unit is a defective one or the airbag unit that is replaced is defective which has damaged the control unit. In both the situations I don’t think I need to pay for the defective or damaged part as I am not in possession of tools to open and to damage the parts or unit. Also the diagnosis of my vehicle was not done properly earlier, if it had been done properly then the unit would have also detected at that time only. The showroom does not have expert technicians who can handle critical and important parts of the vehicle. The only resort I guess in this scenario would be replacing the defective or damaged unit. Also my kind request to you is to ask the service centre to again diagnose the car properly and report if there are any defective parts left in the vehicle as we are not in possession of excess time from daily routine to report this issues to non-responding company executives. Hope the issue is resolved and a quality assurance check is performed to satisfy the customer, as he does not take the car free of the cost from the showroom. If cannot then please stop duping customers by selling defective vehicles and over the more downgraded services. Encl: a) List of Defective Parts Replaced till date 1) 1) One Pirelli Tyre. 2) 2) Battery 3) 3) AC Compressor/Valve. 4) 4) Starter 5) 5) Boot Lid spring. 6) 6) Airbag unit. 7) 7) Suspension part on 31/07/2014 b) E-mail Trail since year 2014, Work Order Copy and Invoice Copy of all job order. Hope this is the final and last email conversation to the customer service department. Regards, A.S.Kothawade Chartered Accountant Nashik [protected]/[protected]

As I av booked a Volkswagen polo TDI Highline in Volkswagen chennai Abra motors private limited The sales person who sold the car to me is MS.Nirmala her service to the customer is very poor she arranged me a test drive 3 days after booking the vehicle and more ever she assured me that she will be arranging me driver for RTO REGISTRATION but she didn't arrange as on date she postponed for 3 times That is on 12th, 14th, 17th, and finally today's he is arranging as customer of Volkswagen am not satisfied with her service I will never prefers friends to buy any kind of Volkswagen cars from that particular showroom I hope you will take the necessary action thank you

Hi VW, This is regarding irresponsible of PPS service motors khajaguda hyderabad, Avinash the guy who take care car from insurance approval to delivery, made wrong promises of delivery time and keeping long time in the garrage.I requested him that i dont have other vehicle to commute to the office so he could take on priority steps to deliver as promised but he is failing and i guess he is not considering my request irrespective of several reminders.When i first time approach for the service 3 months back he kept the car for more than 15 days and did all the work on final day where there was no replacement of single particle of the body it was just repair.Aswell on the delivery time he did not bother how the car is in postion, the paint work which is still inside the bonnet as well no water wash the important thing i forgot that the POLO symbols letters are removed from the back side of the car while doing repair work and kept all the four letters in the glove which were not replaced and delivered the car. I feel pathetic service and irresponsible service from Avinash., Kiran.

I have given my wolkswagen Polo thrice For Repair Work in Wolkswagen VARANASI for Front left Side Window opening Problem as it is making Noise in opening nd closing . Every time The service Department Says that The Problem will be resolved itself And It doesnt. They are Very irresponsible N the wolkswagen dont even take A huge Step against them. Buying Wolkswagen Car Is the Biggest Mistake of my life And i personally Suggest Every Person That Never Even to Dream to buy wolkswagen cars in india because the entire company will Let u cry whole day and at the end u yourself will say " yeah Buying wolkswagen ws my biggest mistake of my life " IF I ACTUALLY RATE WOLKSWAGEN SERVICE I WOULD NOT EVEN GIVE HALF STAR TO IT

I have volkswagen polo comfort line disel car model Feb. 2012. In my car the Car lock is not working due that car is not able start. And the dealer and company saying that part is not available from 14 july 2015 to till now (04 Aug. 2015). And on date 04 aug. The dealer saying that they don't not when they are able to give my car back.. Due to this i am sufringvery difficulties in travelling. And Due to this i have travel in cab or other transports and lots of money is consuming due to this. Please help us in this problem we are suffering by car dealer and car company.

Myself I am Baju.A. My car (Polo TDI, Reg:No KL.16.G-7768) was break down on 20th July 2015 on the way to my office. The car was strucked due to broken of fan belt. I complained to the EVM company right away. they picked the vehicle with one hour. After the examination of the service experts at the service center they said "fan belt not available at the center and it can be arrange with in two days". After four days one the person called me and said the belt has come but the problem not rectified because the A/c compressor is complaint.
But the spare is not available in stock. What a service from Volkswagon???. Still I am waiting from last 10 days. Almost 200km I am travelling a day by the car for my business. 22nd July onward I am running with a rented car (Maruthi Zen Estilo). Last two days there is no contact from the company. What I have to do next.

Baju.A
baju.[protected]@gmail.com
Cell:+91 [protected]

I have Purchased a Volkswagen Vento Highline TSI worth approx. Rs, 12, 50, 000/- on road from Mumbai North Showroom Situated on Link road Mahavir Nagar, Kandivali West, "Volkswagen Mody Auto corp. Pvt. Ltd." In the month of April 2015 First Week the car was delivered to me not on the promised date by delayed by a week, After I took the car on a drive later I found that the car makes some odd noises from the doors, the service center told me its normal that the sounds from the door come and he put some plastic wrap on door inner walls to prevent the sound from coming he said its provided from company for this purpose. Secondly I observed that while my aircoditioner runs in a closed car, I get all the strange smells of the environment outside from the AC of the car even if there is a diesel vehicle in front of me the smell fills the car, I reported to the service center and sales team who sold me the car they said its normal for the car to get all the smell inside while running AC, Thirdly, When I''m turning the steering wheel there are squeeking sounds coming from the car, showed it to sevice center at North Mumbai they said we have to check the Strut pad and coils. Fourthly, this car is auto transmission and while driving suddenly the car gives big jerks like someone has banged the car or brakes have been pressed in emergency, It frightened me, I reported this to VW service center North mumbai, they said its a normal thing, nothing can be done about it. This all in a span of 3 months of purchase of the a Brand New Car, I have already mailed Volkswagen customer care, the service center, even the sales team in the first or second month of the delivery of the car, to take back this car it has this defect and replace it for me, but no response or revert regarding the mail from anyone. So after being helpless with my emails and talks at the Sales and service team I''m come to you for help if anything can be done or no for this same matter from your end.

The fuel tank door of Volkswagen polo car which is a plastic part painted in body color, it broke for no good reason while filling the tank. On approaching the company I got a reply that the part is not available at the store and an order is to be placed for the same, on inquiring about the price I was told it is approximately 700 to 800 rs. I kept my car covered and parked it as I wanted to avoid any mischief by pass byers. After repeated enquiries it finally arrived two weeks later. Now as I wanted to send my car for the fuel lid change I inquired about the charges and I was told the price of the fuel lid is rs 4919/- only. It is difficult for me to digest a plastic body part of 5" radius can cost rs 5000/- .this is simply a case of cheating on the part of a company of such repute. I am now compelled to drive my car in this condition, the photograph is attached with this complaint.

My name is Kevinn Mariaadas. i bought a volkswagen new polo on 24/12/2014 form vidyut motors Pune. the process of purchasing the car in itself was so irritating as the sales staff didn't know the documents that were required and kept on asking me various document everyday. finally when we got the delivery, the vehicle began emitting black smoke the next day. the company accepted that they sold a defective car and so replaced the engine...

Lost all confidence of VW India. The New Jetta having got a good response across the globe is perhaps the worst here in India. My Jetta Diesel, 2.0L, Comfortline, Reg No WB02AA7990, purchased in Aug 2012, had the following :a. Three Remote Door locks faulty, one by one in the last 6 months; b.Consistent noise on pressing Clutch pedal; c. Consistent reverberating noise from AC vent. I am surprised that after selecting VW, known for its German Technology, this persistent problem and money drainage is going on. VW workshop in Kolkata has all the records.

I arshad Shameel custodian of volkswagen reg.no kl 11 AK 1213 here by state a very grave repair condition committed by your service center at calicut pavangad. My car was guarraged at your service center for simple missing problem on 14/7/15. The company people were not in a position to identify the defect when i presented the defect The vehicle was lodged for 3 days and on return more problems were deliberately created and now the car is not even in a running condition.On the whole i confess they have knowingly replaced some parts to pave way to this condition. NB: during returning from service station' car break downed then i called service center no body attended my phone call. At last i tried from other number that time they responded and then i asked " why don't you pick my call " then they told some excuses and they disconnected the call .bad service managment

The Vento Topline+ (Petro) was purchased in April 2013 at Ranchi Showroom, Jharkhand. At present the vehicle is giving very poor mileage i.e less than 7Km/l even after servicing and this was brought to your notice earlier also. It never gives more than 7km/l in the town and on long run outskirts it gives around 7.8 Km/l. Hence, I feel that I have been mislead by your promises through your brochures and advertisements that vehicle will provide mileage > 11Km/l.

This is for your kind information and necessary action/guidance, pl.

i booked polo gt tdi in carbon steel colour on 3rd june and still i haven't heard back anything till now and when i ask the dealer i.e. in siliguri west bengal they tell me that its still not confirmed so what am i suppose to do ? if i don't hear anything within this month i.e. july end then i will cancel my booking and get some other brand car i thought vw would be great but the service sucks big time you all should check with all the dealers i don't know why they are taking so long

Dear Sir / madam, I have given my car WB 02 AG 1545 in Volkswagen workshop. I received my car yesterday on 14/07/15. Evening i just start diving from my office along with my colleague . I just drove 20km away from my office, a harsh thunder sound came out, immediately I just parked my car and checked that my car rear windshield glass had broken.When i went out, it became clear that the window had burst from inside .The window had no scratches, nor had it been hit by anything . Its Just 6 month old car . Purchase date is 14/11/2014. From everything what i could see, the rear windshield literally exploded, there were no object in or near the car that could have hurt the window . How could this happen .I have already spoken to your service adviser and she said that company will not replace it as it comes under accidental damage, not under manufacturing defect so that for this I have to file the insurance claim. I have sent my car into your workshop. Kindly give an explanation for the same and replace it as soon as possible

Vehicle registration no: MH 47 A 0394, Vento 1.2 L, TSI Chassis no: VWWA15602FT062416 Engine no: CBZJ05966 Your dealer : Saman cars pvt Ltd Purchase date: May 16, 2015 Problem : There is sudden jerk while driving at lower speed. Data are as follows: Speed : 20-25 kmh Gear : D2/D3 RPM:[protected] Km travelled : 3858 Kms. I have observed above problem more than 15 times in last 50 days. Initial days there was no such problem. It is my humble request to look into the nature of problem and advise for the solution to said problem. Jayant. Dangaria Cell : [protected]

I have transfered my PF from M & M Nashik to Volkswagen India Pune. M & M issued cheque on 4.5.2015 but yet it is not credited in VWs account. Now validity of is(3 months) about to end. Details Transfer from Ac:516943 To ac: MH/124570/6822 Dated: 4.5.2015 Amount:Rs.1, 81, 594.00 Devendra Jadhav [protected]

I had purchased Volkswagen Polo TDI two years back. It has run only for 20k kms. It has been giving me starting troubles and I had to face issues at signals and causing a lot of chaos. Service personnel inspected and said fuel is not being pumped properly and there could be some fault with the electrical component and also battery issue. To tow the vehicle a charges of Rs.2500 is being levied. If there is a manufacturing defect, why are charges being levied onto the customer?? Extremely disappointed!

Sir
We have given our car no. Rj - 19 - ce - 1110 for servicing on 19. 06. 2015 at your jodhpur dealer sakun motors private limited, jodhpur, rajasthan

At the time of giving car for servicing airconditioner and sockers were in good and in working condition.

This car returned to us on 27. 06. 2015 i. E. After 9 days and both air conditioner and sockers are not in order and not functioning properly.

We return the car after servicing then they told us that air conditioner and socker are not working and given us estimated expenditure of rs. 100000 / -

I could not understand how it happened in 9 days of servicing time. To be noted that it was purchased in nov'2012

We request you to lookinto this matter on top priority and give me reply on my mail id [protected]@gmail.com, my mobile no. Is [protected].

Manoj kanunga
Uttsav india limited
C / o a - 28, shastri nagar
Jodhpur

I bought a vw toureg 2011 model from vw india which was previously owned and maintained by vw india and i used the car for 15, 000 km with out any problem, i gave the car for a regular service to vw palace road in bangalore and was told that there is a small oil leak from one oring and that the oring had to be ordered and it would cost me rs 2, 500, i agreed and asked them to go ahead after two weeks of keeping my car they call me and say that parts worth rs 1, 50, 000 have to be changed i was shocked and very hesitantly i further agreed to have that done too now after keeping my car for over two months one mr purshotam from the service station calls me and says the battery is dead and the starter motor has to be replaced and it would cost me rs 50, 000 more, please note that my car had worked absolutely fine with out even a single problem and now i am being cheated by the official service station by asking me to change soo many parts in the engine at just 50, 000 km, i am totally shocked and surprised at the same time as to how a company like vw could deal and behave in such a way. This a pure case of cheating and am bringing it your notice and want you to revert back to me regarding this matter

Thanking you
Mehul patel
+[protected]

last month i bought new polo petrol on 4th of June, on 4th July problem started with the car i.e. air bag symbol continues on in cluster, i immediately approach to dealer BU bhandari wakad. After diagnosis come to know that air bag control module is faulty & it require to change & it will take 3 to 4 days for rectify, it was very shameful to me because new car is having problem in just one month.if in one month part like air bag control module is faulty how can i trust that in future car will run without any problem.