Volkswagen India Complaints & Reviews

The vehicle Vento HL was purchased on 13.01.14. After 2 months the AC didnot work. Since there was no computerised hecking station at Rourkela, the dealer adviced to take the vehicle to Bhubaneswar at my own cost. It was not agreed upon and hence the dealer towed it to Bhubaneswar. After 20 days they sent back my vehicle with AC rectified( Sep'14). But again after 2 months it didnot work. No good response from dealer.

While releasing the accelerator pedel, engine will automatically raise, and your technicians could not find out the problems. while we asked them, they said they contacted Mumbai office and waiting for their reply. Its a nightmare to drive the car and it is under WARRANTY.

With a sense of great anguish and hurt I write to state that I had purchased Vento Car (GJ/01/KN4852) Model No. VENTO 1.6 CR (MT) on 6th Oct’11 manufactured by VOLKSWAGEN INDIA, from their authorized dealer Volkswagen - Automark Motors Pvt. Ltd. Ahmedabad Phone: +[protected] and since the beginning this car has been giving me problems. I am facing the problem of low A.C Cooling since last more than 3.1/2 years but regret to state that still our complaint is not resolved. I have changed the Pump as advised by their service centre and there after on 12th June’15 informed us to change EGR unit worth Rs.35.000/- with no guarantee of getting A.C. Cooling. When I have demanded for the written confirmation of resolving my complaint, Volkswagen Karnavati, Bopal, Ahmedabad had sent estimate to the tune of Rs.3, 68, 312/- vide email dated 19th June’15 It seems I made a mistake by choosing to go in for Volkswagen product and as these frequent break downs have not only resulted in mental agony and torture but also in financial losses as I was rendered immobile and my business suffered, why Volkswagen as well as Automark Motors should not be held responsible for selling me a defective product and for misrepresentation and suppression of facts and why I should not ask for a suitable compensation, including but not limited to change of this defective car. I have written to all the top management personnel in Volkswagen as well as in Automark Motors but till date there is no satisfactory response from either of them and VOLKSWAGEN top management has chosen to completely ignore my mails as all of them have gone unanswered. Since 23.05.15 my car has been with Volkswagen Karnavati, Bopal, (Ahmedabad) and they are just not willing to advise me as to what are the problems and what corrective steps they are taking and when my car will be given back to me. I wonder why this defective product should not be replaced with defect free product by VOLKSWAGEN/ AUTOMARK MOTORS and why they should not adequately compensate me for the same SUNIL GANDHI (M) [protected]

On 1st June 2015 our Vento MP09CP8738, met with a small accident, and we immidiately sent the car to Shirani Automotive, the dealer of Volkswagen in Indore for service. But it has been 20 days and we have still not received our vehicle. The treatment that we are getting from people at Shirani is very bad. Nobody is giving us a definative answer as to when they will give us our car. We are getting different dates everyday. When we bought this car we expected world class service from such a world class brand, but they hardly care about the hardships that their customer must be facing due to their lazy behavior. When we dug futher we found out that there is some kind of inquiry going on at Shirani Automotive, regarding their Sales Tax and due to which they are unable to procure any kind of material from anywhere in India as they cannot issue Form 49. Our problem is why were we not informed that such an issue is going on at their showroom and how can a world class company give their dealership to people who create such tax issues. We request you to look into this matter and provide us with the best solution. Why should we suffer because of what they have done. For your reference our Repair Order no. is SO138268

I have a Volks Wagen Vento. I have given the said car for repair at Mody Auto at Hyderabad on 03.06.2015. The said car has handedover to garage to attend the some issues with the gear system. While on running the gear system got strcuk up & not able to move it to any gear. The matter was explained to Sericie Supervisor. On the same day when I went to the workshop the service executives are not shown much interest to attend to customer. Improper answers / indisciplined attidude with them. Expected delivery time givewn to me is on 03.06.2015. I was informed that the matter will be attended & informed the problem over phone. I have expected a call from the waorkshop, as I dont received I called them on the same day by 5.30 pm. For about an hour I am keep on trying to reach them, all the nos are ringning, but no one has attended my call. At last I could reach them by 6.20 pm.Then service executive said that, the delivery is not possible on the day as the techinician was not alloted to your car, though I informed the matter to Service Supervisor. Then I asked executive to give the phone to Service supervisor, then he said that the car has got repair you can come & pick up. I am really doubtfull whether they have attended my issue or not. I reached show room & taken back my car at about 7.30 pm. The very next day the same problem repeated with the car. From there on wards I have tried morethan 30 times, first they will not lift, if at all lift they say that they will come & check. To day is 19.06.2015. For the past 15 days no body is attending to my car for rectification. I made 5 complaints to custoer care mail ids. They also simply send a mail saying that the matter is handedover to customer care executives & given some no. when I tried to reach them one no is completely switched off, another person said that I am sorry I am leave I can not help you. Further Sr Manager sent a message saying that, I understood your problem, I will call you tommarrow. Then again He has not called me, in turn when I called he said that the gear shift has gone with your car & it cost about Rs, 30, 000. I dont know without verifying or without attending my car how can they say that the issue. For the past 15 days my car is just lying at my parking Place & I lost my business & spent more money for my travel. This is my problem, please sovle & do some favour.

VW-MADE IN CHINA NOT GERMANY--- VW cars which are produced in India/Germany or whichever country are absolute non-sense as you can see many frequent complaints of Injectors, Turbocharger etc which are very important parts of the engine assembly gets defected even as early as in[protected]kms of mileage and cost is almost more then 3 lakhs which is 30% of the cost of new car. Even the noise of engine, Fan behind Radiator, Water Pump, Coolant Tank, Lower stand all of these are so breaking so free frequent that you loose up money everyday weather you drive it or not and the company are making lots of money by saying they Germans they will [censored] U all from front, back, upside, downside, left side, Right side & center. I doubt they really own Audi Sport brand aswell. Atleast they should start writing MADE IN CHINA on all their parts which comes with zero warranty. They are bloddy sucker nothing else. PLEASE PLEASE SHARE THIS AND STOP BUYING SUCH USELESS CARS... Even i had 4 VW Cars in my house itself but seems like i will have to sell all of them. As my 2012 VentoTDI MT was gone for normal checkup & after 10 days it was returned on last 15th June 2015 with Water pump Rs.6000 & Injectors (all 4= Rs.96, 000/-) were replaced and on 17th June(Yesterday) my car again brokedown showing that coil signal blinking all the time. Now today i went today and they told me that the TURBOCHARGER is faulty and needs replacement with a cost of approx Rs.1, 50, 000/- seems like what i said above is right this way and now this is center to get [censored]D every day. If you have an extended warranty then you can relax till the time u have that post that you will either scrap your vehicle or sell this headache. I am now moving to Consumer Court as i am not going to pay for this ...

The Volkswagen Whitefield Bangalore is not giving the proper Service for their Customer.I Got my Vehicle Serviced 2 times(1st and 2nd service) here but both the times i had a worst experience.They are not able to fix the problem with what the costumer has Complained.They want the customers to take the vehicle out of the service center and they are least bothered about how the service is done.They take the feedback from the customers about the service, if the customer gives the bad feedback or advise to improve with the service, they are not at all bothered about the service. I kindly request Volkswagen India to improve your Services at below mentioned address of the Volkswagen Showroom and make the Customers feel happy and try to keep your Words "Selling a Volkswagen is not the end of our relationship.It's the Beginning of one." Showrrom Adress: No.102/1, Outer Ring Road, B. Narayanpura, Whitefield, Bengaluru, Karnataka 560016

I bought Polo GT TSI Reg no. DL 10 CC 4257 on 15th May, 2015 and met an accident on 19th May, 2015. The car had some damages including Windscreen, Front Bumber, Front grill, Front spoiler, Left Headlamp, condenser and Left fender. Its been in Volkswagen Delhi West bodyshop, Naraina since then its been 28 days today and we are waiting for front grill and front spoiler since then. I have been given 5 dates till now for arrival of both of these parts and they haven't arrived yet to them. Now when i again went there today they told me that parts will be available on 25th of June, 2015 and we can have the delivery of car as soon as parts arrive. This is the sixth time when i got a date from them and i don't really trust volkswagen anymore on their aftersales service anymore. When i asked them to deliver the car without grill and i will get aftermarket grill they told me their will be no insurance cover in that case, when i asked them to fit regular polo grill they denied for that as well. I have not bought this car to park it in a workshop i believe. I need an immediate solution to this as its hard to wait for 10 more days as there are bright chances of getting another date all over again as i got 6 times. Ankit Gupta - [protected]

Sir, I purchased a second hand VW Vento in the month of August 2014 with year of registration March-2011 which already completed 61000kms. As I had problems with my driving in a city like Mumbai I preferred going for second hand vehicle initially and after a year for new one. But my present problem with this vehicle is I have already spent over a Rs 1, 00, 000/- for running the vehicle 9000kms. I had problems with the fuel injectors in the month of Dec 2014 and 2 injectors were replaced at Mumbai. Again in the month of May the same problem occurred when i was at my home town at Mangalore for holidays. And I had to keep the vehicle idle for 15days for the arrival of the spares, plying here and there by hiring taxi which was an additional cut to my pocket. So I would like to ask you is your car made to run only for three years? If no why i am facing this problem frequently. The only response from your service center is use of mixed fuel, as per my knowledge i fill my tanks on HP, IOC reputed petrol bunks inside the city. As per my experience i should think 1000 times to go for a new VW and sugest my friends and relatives not to go for any of the VW products. One of my friend who is using diesel vehicles for the past 20 years suggest that its impossible for a imported engine get such kind of complaints in 60000 plus km. I request the authorized person to look into the matter and give the needful reply for the above matter. Regards, Sharath Salian [protected]@yahoo.co.in

I purchased a VW POLO HIGHLINE PETROL from Bhasin Motors, mathura road, New Delhi. The date of invoice generated for sanction of loan was[protected], and the car was delivered on[protected]. Two years after this when I went to extend the warranty of my car, they refused to do it as they said tht it has already expired on[protected]. Although as per dealers, the selling price or the exshowroom price of the car will be considered on the date of delivery irrespective of any ups and downs in price. Keeping this in mind, I was in the impression that I still have few days left to extend my warranty. But today they said that it will not be done as of now. Kindly let me know what is to be done to avail this extended warranty for the next two years. Thanking you in anticipation Regards Tanmay Saxena [protected]

This is to bring to your notice the gross negligence on part of the Volkswagen India towards its customers as far as the maintenance and service of the cars. Our second service is due and we have come to discover that the dealer ATR Cars has closed shop. This happened six months back and there was no responsibility shown either by your company or by the dealer in informing all the car owners about the closure. Now that the dealer has washed his hands off the entire customer base of Volkswagen in Visakhapatnam has been left high and dry regarding the maintenance and service of their cars. The companies Customer Care response has been even more disappointing. While claiming to understand the inconvenience they are bluntly telling the customers to take their cars to the town of Guntur or Hyderabad for their service needs .The onus of the transport as well as scheduling the service has been pushed onto the hapless customers. The claim by your customer care staff that the service is only once a year and therefore we should not complain doesn't hold water. There are a lot of things that happen only once a year. If we had known that we would have to fit in the car service also in the once a year schedule where we would have to stop our professional work and take a three day trip for its service we wouldn’t have bought this car. The ease and quality of service, a promise made by your firm in its website has been violated by your company not taking any responsibility towards its customers. They are left to fend for themselves. The dealer has also gone scot free. The company being a large and reputed organization, the least they could have done is seen to it that the regular maintenance schedules and spare parts availability could have been temporarily handed over to their sister concerns like AUDI or SKODA who have maintenance workshops in Vizag. As a customer I feel greatly harassed and regret my decision to buy this car. After all any good thing is as good as the service it gets. I am now, not in any position to take my car to Guntur. I had taken the decision to buy this car after due consideration of the service infrastructure that was shown to me while selling it to me. If your company is going to ditch all its customers in this nasty way then I don’t think Volkswagen is going to see its mid range market intact. I sincerely request you to do a rethink on this and give the customers all that you claimed either directly or through your dealer’s sales network. Please do send me response regarding your position through mail so that I can regain my trust in this Brand.

To Volkswagen pvt. Lmt. I beg that I have got to brought a vento (Volkswagen) car in Nov. 2014. & after, suddenly I complained next day. Because some sound for back side for my car. But I haven't got a better response. After I was go to workshop for three time but same position.so I hope that you will better response for my car. Thanks Mr. Bhavesh Borad Cont. No . [protected]

Dear sir This is Maulik Shah living in Ahmedabad. I have purchased new VW VENTO comfort line model with car no GJ18 BD 4040 chassis no WVWA14602ET050145 engine no CLN266598 on 14th feb, 2015 which was already 198 km run out. Then onwards within one month I have to approach the service station as some irritating noise started coming from front left side of engine. We kept car for two days at service station. Then onwards after I got car back, the problem of Humming started wherein car was getting vibrate like any thing. I on 7500 km getting over approach the service station for routine check up on 6th June 2015 and told my complain. I was shocked to hear that 4 injectors where failed. This is simply out of mind when it comes to faith in German technology based VW. My car is still in service station which got me in much trouble as my routine was full on disturbed due to unavailability of Car. I therefore request the reputed company VW to see in the matter fruitfully to replace the car or give us the amount back after calculating depreciation loss as the car with Engine already been open in just 3-4 months period is not acceptable. I request the higher officer to see in this matter and give us the valuable feedback as v r not satisfied with the product. Regards Maulik Shah +91 [protected]

Hi, I bought Highline POLO Diesel TDI on 31st march. Unfortunately that has accident on 18th May. I have registered roadside assistance case [protected]. Workshop engineers are doing inspection for estimates. Vehicle had heavy impact from front however with such kind of heavy impact airbag should activate but It did not. I need an escalation matrix where I can escalate this technical issue and concerns before I go for legal suit. I bought and spend money on top model to be safe in such kind o[censored]nfortunate incidents however volkswagen has loose trust for the same. I would like to here from you ASAP, If I did not here I am going to send legal notice to company. I wrote an email to customercare and did not receive any response. I had loose my trust in German brand. Regards Narendra

Bought a POLO petrol highline 2015 May model. POLO _ MEXC15604FT086488 met with a minor accident and sent the car to the Panchkula service station of VolkswagenChandigarhi. The service employee said it would take about 4-5 days max to get the job done. However its been more than 15 days and the job is still not started . Feedback given is they do not have spare parts .

bought a polo petrol highline 2014 december model. DL 10 CC 4013 i own a volkswagon polo highline 2014 december model. met with an accident in early may and sent the car to the naraina service station new delhi. the service employee said it would take about 15-20 days max to get the job done. however its been more than 1 month and the job is still not finished. not to mention the minor scratches that have appeared on the car, they still have not put the front grill below the fog lamps as per the insurance and even after close to 40 days still are saying 10 more days !!! i had to bring the car back as i need to commute to my office. these volkswagon employees are highly unprofessional with false promises spoiling brand image with no work ethics.

Please note that a Volkswagen Polo Car model 1.2 CR Trendlin (Red – MH 02 DN 3159) purchased in the name of Ms. Bindu Jivrajani having Chassis No. WVWH11602CT000730, registered on 11.07.2014 and purchased from Global Gallarie Motors Private Limited, Plot No.1, Mohan Mill Compound G.B. Road, Thane West – 400 607. Based on the above description and on behalf of Ms. Bindu, myself Mr. Jitesh Gosar bring to your notice that the said car is still under warranty and thereby on 01.07.2015, we handed over the said car to the service centre based at Mira Road (Mody Auto Corp Pvt. Ltd) for the servicing of the entire unit including the defects as specified to them namely non – start of the engine and cooling was not working. We paid the amount of Rs. 20, 668/- for the said servicing on the same day but the condition of the Car was still the same without any repairs / servicing was functional and still as on 09.06.2015 the Air – Condition is not working. We were further directed by them that the Air condition vent has become dysfunctional and we have to report to the showroom where the car was purchased. On 05.06.2015, we visited the showroom based at Thane to get the Air Condition vent repaired without any cost to us as the same unit is under warranty. A person named Mr. Harish and Mr. Awari Sushant working at the said showroom / service centre gave below average responses to our problem and allegedly charged us Rs. 4000/- for replacing the vent. After repeated requests we tried to make them understand that the vent cannot be charged from the customer, as the same was under warranty but all our attempts turned out to be futile. We therefore want you to refund us the amount of Rs. 4, 500/- (including penalty @ rate of 12.50%) on or before 12th June 2015, by issuing a cheque in the name of Ms. Bindu Jivrajani or else we shall be constrained to take action before the proper forum including before the consumer Courts for inefficient / sub - standard service.

I Dinkar Khanuja owner of Polo 1.2 No UP80 2318 had given by car at your Agra service center (MGRS Auto) on 25th May for denting and painting. I was promised deliver to car by 30th May after servicing and in spite of regular calls to your center nobody picks the phone gives a satisfactory answer. Finally a visit at your service center personally on 5th June I found only 70 % of the work had been completed till 5th June and your service. In the evening Mr. Mubeen Khan (service adviser) called me promising to give car on 6th June. But till now there is no intimation about the delivery.Your Agra Branch have quit pick up and drop facility of the car, we are facing lot of difficulty as the distance between our residence and service center about 25 km which take about whole day in giving car and taking back from there. The service of your Agra Service center has gone worst. kindly look into this matter and help us as we are also facing mental harassment. Dinkar Khanuja [protected] [protected]@gmail.com

I have purchased the above model in the year 2012august. With in the 24month one door lock got spoiled. Volkswagen got it replaced. After 24 months second lock got spoiled . Since warranty is for only 24 months I got it replaced by paying the cost for the same. Now again the third door lock got spoiled. Now I am worried even the fourth door lock may also get spoiled. When enquired at the Hosur Road show room Bangalore, they say that the warranty is for only 24months. Is it Volkswagen cars meant for 24 months life. I doubt honestly that the car was fixed with defect locks. Now shock of the car is that coolent pump gone and because of this some connected belts also gone due to leak of coolent. I was told the cost for replacement is around 25000.00. Again is it that the warranty of Volkswagen car life itself 24months or is fitted with defect parts. I am confused and please clarify the same. If it's defect spares I would like to request the Volkswagen company to replace the same defects and compensate me monetarily. I am having and driving car for more than 20 years having used Maruthi and Honda models. When I upgraded I thought German engineering is the best and fell for 6th generation Jetta model. Having driven more than 4Lahk kilometre with various brands I have not come across this kind of problems. Kindly help in getting the problem solved. Regards Sivakumar. KA 51 MD 2323. Bangalore. India.

Hi, This is to inform you that my car vento met with an accident and then i gave it volswagon body shop in naraina new delhi. the estimated time given by the adviser was 10 to 15 days but now it has been almost a month i have not received my car the reason they are giving is that they did not get the due letter from national insurance as it was zero depth insurance. These people are not responding to my phone calls they are not picking calls from my number neither the adviser nor the manager. I am facing so inconvenience and am pissed off by the response of these guys. Now, i am going to file a legal complain against volkswagon india for the compensation as this is really bad customer service which i never expected from such a big brand. Ayush gupta [protected]