Claimed

Volkswagen India Complaints & Reviews

3.1
Last updated Mar 28, 2024
Complaints 2188
Resolved
1320
Unresolved
868
Quick Links
Statistics
Share
Contacts

File a complaint to Volkswagen India

Having problems with Volkswagen India?

File a complaint and get it resolved by Volkswagen India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Volkswagen India
Customer Service Contacts

Volkswagen India Phone Numbers

Toll free
1800 102 0909
431
207
1800 209 0909
161
102
Phone
+91 22 3313 7000
211
130
Fax
+91 22 3313 7201

Volkswagen India Website

Volkswagen India Head Office Address

4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East
Mumbai
Mumbai City District
Maharashtra
India
400099

Volkswagen India reviews & complaints page 82

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
Nikhil_Parmar
from Delhi, Delhi
Report
Copy

Two manufacturing defects found in two days

Address:Faridabad, Haryana

On 23rd march after driving back to home from my office, I parked my car and again came back to go somewhere and the car didn't start. I waited for the morning and called the road side assistance then they tow my car and took to their workshop and after examining found out that the fuel line and fuel pump needs to be replaced as my car was under warranty period they were replaced free of cost. Next day I got delivery of my car and in night...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Praveen029
from Bengaluru, Karnataka
Report
Copy

Grievances regarding the service and charges being levied

Address:Bangalore, Karnataka

Dear Sir/Madam, I have been customer of Volkswagon from past 4yrs, but the recent service incidents have been making me the detractor of the brand. Here is a scenario, my Volkswagon vento car was purchased in Hubli, Karnataka. My car had a problem reason being there was kerosene mixed in diesel which affected the car eventually. When car was taken to service centre of Hubli, Karnataka, we were told to change air filter of a car and was...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
drsfshah
from Mumbai, Maharashtra
Report
Copy

EGR ISSUES

Address:Mumbai City, Maharashtra

The To, The customer care executive Volkswagen Mumbai Sub: grievances for my car VW polo MH01 AV 3085 Sir / madam I would like to bring to your notice about my VW polo 1.2 CR high line purchased in October 2010. There was a MI light and heater light coming up on cluster for which I had taken the car to nearby authorized service centre Shaman cars pvt ltd Mumbai 15 on 11/2014 vide repair order no DS0021029 and after repeated...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
P
Palku
from Mumbai, Maharashtra
Report
Copy

Polo AC vent DL12C3232

Address:New Delhi, Delhi

This is regarding my car polo DL12C3232 AC vent the window is broken from long time and I had register a complaint earlier and got a call from Volkswagen that it will be replaced on FOC basis as it is a manufacturing defect.Today I had sent my car at frontier auto world pvt ltd and there Mr Surender Singh had returned my car saying we don't have any such information.Its been 2 years that I am struggling for this and sorry to say that Volkswagen...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
U
Umamahesh1
from Coimbatore, Tamil Nadu
Report
Copy

Vehicle not moving

Address:Chennai, Tamil Nadu

I bought a Polo new version on 31st July 2014. Reg No TN12D2865. Now the clutch and flywheel is gone and it has to be replaced. They are telling the reason o[censored]sage. I am driving for the last 12 + years and I will not give the car to driver or anyone else. It is single handed so far and I have with me currently 2 more cars (Maruti and Toyota ). No need to tell me how to use it. As I am not getting proper response from the dealer I want to...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
KINTHALA
from Hyderabad, Telangana
Report
Copy

non availability of service at visakhapatnam

Address:Srikakulam, Andhra Pradesh

sir, ihave purchased polo on 20/10/2012, now i am facing so much of starting problem, at the start of the day is starting good but i[censored] stop at for while after going to about 100 km it becoming very difficult for me to start again, in the middle of the journey iam helpless, ihave contacted for roadside assistance, but they told me huge price for taking of my vehicle to the nearest service station ie.at vizag but there no service statation...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
When I was changing the tire the jack fell out after it I called to the people for the insurance and they arrived and tried to change the tire and happen the same incident the jack fell out again. The jack for the Venture has a bad design and it is a safety alert, I need have a conference with the people in VW India in order to explain better and request the corrective action....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ankur123#
from Pune, Maharashtra
Report
Copy

Service Issue with my vento Comfortline Diesel Car

Address:Rohtak, Haryana

Dear Sir, Trust you're doing well. I'm an owner of Vento Comfortline Diesel Model Car of your company having Registration Number- HR 12 U 6266. I got my car serviced on 6th February 2015 from your Dealership at Rohtak, Haryana. It was second Service of my car. I work in Delhi which is around 80 Kms from Rohtak. The card started giving on the very next day of getting the same serviced. The indicator was blinking refering to trouble...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
gpp kumar
from Hyderabad, Telangana
Report
Copy

REGARDING VOLKSWAGON POLO HORN

Address:Visakhapatnam, Andhra Pradesh

SIR I PURCHASED VOLKSWAGON POLO 1.2 PETROL VERSION REFLUX SILVER CAR ON[protected] FROM 'ATR CARS' VISKHAPATNAM SHOW ROOM.MY VEHICLE REGISTRATION NO 'AP31BV1944'. I AM WORKING IN HPCL-VISHAK REFINERY AS SUPT-PRODUCTION IN OPERATIONS DEPARTMENT AT VISAKHAPATNAM.AFTER PURCHASING MY CAR I SUGGESTED TO MY FRIENDS TO PURCHASE VOLKS WAGON POLO.IAM GIVING THE DETAILS OF THEM. 1.SG VICTOR HPCL, VISAKHAPATNAM 2.G SRINIVASARAO HPCL, VISAKHAPATNAM 3.M...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:New Delhi, Delhi

THIS IS REGARDING MY NEW POLO GT TSI REGISTRATION NO. Dl8CY2221 WHICH I BOUGHT ON 10th JULY 2014 I AM SORRY TO SAY THAT THE DEALER HAS SUPPLIED ME A DEFECTED CAR WHICH HAS GONE TO THE WORKSHOP AT LEAST 8-9 TIMES IN 6 MONTHS SPAN AND STILL LYING IN THE WORKSHOP SINCE 11TH MARCH 2015 FOR REPAIRMENT OF THOSE PARTS WHICH HAS BEEN REPLACED AND REPAIRED SEVERAL TIMES BUT IS NOT RECTIFIED TILL NOW . I NEED THE SUGGESTION BECAUSE I HAVE BEEN HARASSED...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Padmaraj Hanamannavar
from Bengaluru, Karnataka
Report
Copy

No reply for complaint

Address:Belgaum, Karnataka

I have submitted complaint with Volkswagen and for which i recieved acknowlgment but yet no reply from VW INDIA. my concern no. wasDate: 3/11/2015 5:58:45 PMConcern No: CCR20886, and on 3/12/2015 15:50 hrs, I received a miss call from [protected], which even didnt lasted a single ring, on searching thru dialer, I came to know the number is registerd with VW Pune Maharashtra India....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mukesh.Bhardwaj
from Chandigarh, Chandigarh
Report
Copy

warranty of engine

Address:Bhiwani, Haryana

Dear Sir in December 2014, i purchase a second hand POLO Trend line diesel car . I got it service done from Volkswagen Ludhiana showroom in December. Its a Sep 2013 Model, company cover warranty for 2 years for its all cars Last week engine was having some problem then we visited nearby service station and they said that its repair will cost Rs 155000/- and nothing will be covered in warranty as you've missed 2 services . As per company's...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Padmaraj Hanamannavar
from Bengaluru, Karnataka
Report
Copy

Poor response And aftersales

Address:Belgaum, Karnataka

Sir/Madam I mr.Prakash N.Hanamannavar purchased a New Polo TDI from kumar autos Belgaum, and paid all the amount before getting the vechile delivery, and handed my exchange vechile on 29th itself. When my new vechile was ready for delivery i found a dent on my vechile which was bought to sales personals notice for which he has agreed to pay a amount of rs.5000/-, for which i recived a cheque and the cheque has bounced. Then the other issue...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
anujBH
from New Delhi, Delhi
Report
Copy

Disappointed with the Quality of Car.

Address:New Delhi, Delhi

Sir, I had purchased Polo GT 1.2 TSI about 11 months back Reg.No. DL3CBW 2822. Here is the Ordeal i had to go through because i bought a Volkswagen: 1. Defective Alternate On 17-Feb-15 the car was sent to the Service Station where there was a defect noted in the Car and i was informed that the Car Alternate was defective and has to be Changed. As per them the defective alternator is a result of Poor Quality Controls...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Polo Chasis No : WVWK10600Bt016214


I have been visiting VW gajuvaka service center (Survey No 62/1 & 65/1c, Mindi Village, Opp Bhpv, Beside Chowhan Exports, Gajuwaka, Visakhapatnam,
Andhra Pradesh). From December 2014 (+ 10 times) and no one has addressed my issue . As i have some painting and some parts need to replace in my Car .


Every time i visits service center they are saying...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dr. gourav jain
from Ujjain, Madhya Pradesh
Report
Copy

CHEATING BY LOCAL DEALER - SAMARTH CARS PRIVATE LIMITED GWALIOR

Address:Gwalior, Madhya Pradesh

i purchased vento car from samarth cars pvt. lmt. gwalior on 22nd dec 2014, but i didn't received my second key that day.i received my second key on 23rd jan along with temporary registration of my car. i was not in need of my second key so i didn't used it neither did i checked it for i took it for granted as i have heard of world class service provided by volkswagen. After few days i had police at my doorstep with a case of stolen vento...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
akshaychuri
from Mumbai, Maharashtra
Report
Copy

fuel injector failure second time

Address:Thane, Maharashtra

Hello, I have Volkswagen vento TDI with registration no. MH 48 E 3555. Few months back I had car breakdown because of fuel injector failure. That problem was solved in Volkswagen Thane workshop, Mumbai by replacement of fuel injector. Today, the same problem occurred at roadside. We missed our flight and got tremendous lose. We bought the Volkswagen's car for its quality and reliability. Today, we completely disagreed with Volkswagen's...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
avinash pujari
Report
Copy

Got my car damaged after service

Address:Mumbai City, Maharashtra

Gave my car in servicing in volkswagen mumbai north after collecting my car gear box was not working and they its was from a long back and i did not recognise.1 3 5 gear are not working and they said it was from before only.my complaint is registered from 1 week but there is no response from their side. Complaint number CCR20379 Mh01av3254...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vikrant9911
from Nashik, Maharashtra
Report
Copy

Award winning service from volkswagen

Address:Nashik, Maharashtra

I purchased a new car Volkswagen polo comfertline from shreekripa authorised showroom, City - Nashik, State- Maharashtra, INDIA on 30 March 2011. There is no doubt that it is a good car in this segment, everyone like this car and everyone would like to buy a new car to have trouble free smooth driving and i did it.

but later i got such experience to be with Volkswagen -

on 30 March 2011, i purchased the car and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
gaikwadashish
from Mumbai, Maharashtra
Report
Copy

NOISE FROM FRONT SUSPENSION

Address:Thane, Maharashtra

01/03/2015 Vehicle POLO ( Comfort line), 18, 200 kms. completed. My vehicle is under extended warranty. This Feb it has completed 2 yrs & 4 months. In past 2 years vehicle was taken to service center in Thane, many times for attending odd noise coming from the vehicle when it is nearing to halt. Every time it was sent back without rectifying the complaint as exact cause was not identified. Now recently the noise has stopped and KHAD...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy